Direct jobs
Job Description: Head of Services
Reports to: Chief Executive
Location: Woking, Surrey
Hours of Work: Full time, 37.5hrs per week
Salary: £42,000 - £45,000 (DOE, pro rata)
About Us:
At York Road Project, we are dedicated to transforming the lives of individuals experiencing homelessness in Woking. We believe in harnessing the unique strengths and potential of each individual to create a pathway towards stability and independence.
The Role:
We are looking for a proactive and organised Head of Services, providing full operational leadership across our Accommodation Services and Day Centre Services, ensuring safe, consistent and effective delivery across all frontline provision.
This includes:
- Direct Access Accommodation (10 beds)
- Move-on properties (14 beds)
- Day Centre Services
- Frontline staff across both services
The role holds full responsibility for day-to-day operational delivery and decision-making within services, ensuring they run safely and effectively, with only critical or strategic issues escalated to the Chief Executive.
The role also provides management oversight of property, compliance and health and safety functions delivered by the Facilities Manager and wider staff teams.
Key Responsibilities:
Service Oversight
- Provide operational leadership across both services, ensuring safe, consistent and effective delivery.
- Support and enable staff delivering day-to-day services, providing clear leadership, guidance and appropriate autonomy within agreed standards.
- Maintain service quality, structure and consistency, stepping in where required to resolve operational issues.
- Promote a collaborative, trauma-informed working culture where staff are empowered to deliver services effectively.
- Use service delivery data, client feedback and staff insight to support continuous improvement.
- Ensure accurate recording of service activity and outcomes is maintained.
Accommodation & Day Centre Services
- Provide management oversight of Direct Access Accommodation and move-on properties, ensuring safe and effective delivery.
- Ensure occupancy levels, allocations and housing processes are effectively managed by operational staff and administrative support functions.
- Maintain operational oversight of property standards, compliance systems, inspections, maintenance reporting and fire safety processes delivered by the Facilities Manager and wider staff teams.
- Ensure compliance with HMO requirements, supported housing standards and organisational procedures through monitoring and escalation where required.
- Provide leadership and support to staff responsible for housing management functions, ensuring systems are followed consistently.
Safeguarding & Risk Management
- Provide oversight of safeguarding across all services, ensuring procedures are followed consistently.
- Ensure safeguarding systems, risk assessments and incident management processes are implemented effectively.
- Monitor safeguarding activity and ensure appropriate action and escalation.
- Support staff in managing safeguarding concerns, complex needs and high-risk incidents.
- Ensure safeguarding concerns are escalated in line with organisational and statutory requirements.
Health & Safety
- Provide management oversight of health and safety across all services, ensuring safe and compliant working environments.
- Work alongside the Facilities Manager to ensure health and safety policies, risk assessments, inspections and safe systems of work are effectively implemented and maintained.
- Monitor operational health and safety activity within services, ensuring hazards, incidents and safety concerns are identified, recorded and escalated appropriately.
- Ensure safe systems of work are followed across services, including lone working procedures and site safety processes.
- Escalate serious health and safety concerns in line with organisational procedures.
Staff Leadership & Management
- Provide supportive leadership across both services, fostering a stable and positive working environment.
- Lead supervision, reflective practice and performance management conversations.
- Promote a trauma-informed approach across the team.
- Build a culture of accountability, openness and professionalism.
- Oversee recruitment, induction, training and development.
- Manage rotas and staffing levels to support service delivery and wellbeing.
- Ensure staff are supported in managing complex and challenging situations.
Reporting, Service Development & Operational Oversight
- Oversee referrals, allocations and engagement pathways across services.
- Maintain oversight of operational data, ensuring accuracy and reliability.
- Monitor service performance, demand, outcomes and operational pressures.
- Produce regular reports for the CEO covering activity, performance, risks and outcomes.
- Analyse data and feedback to identify trends and service improvement opportunities.
- Support development of effective client progression pathways.
On-Call & Operational Cover
- Participate in a Monday–Friday on-call rota.
- Respond to urgent operational incidents and staffing issues.
Professional Standards & Ways of Working
- Work in a trauma-informed, person-centred and non-judgemental way across all service delivery.
- Maintain confidentiality and comply with GDPR and organisational policies.
- Work collaboratively with partner agencies to support positive outcomes for clients
- Maintain clear and appropriate professional boundaries with clients, staff and external partners.
- Manage workload independently, prioritising competing demands effectively.
Knowledge and Skills:
Essential
- Significant experience leading frontline or community-based services delivering high‑quality, trauma‑informed emotional and practical support.
- Strong track record of supervising, developing, and supporting staff and volunteers, including performance management and professional growth.
- Demonstrable experience of safeguarding adults and/or children at risk, with confident use of safeguarding processes.
- Proven ability to oversee operational service delivery in complex or high‑pressure environments and make sound, independent decisions.
- Experience setting service aims, outcome objectives, and KPIs, and reporting performance to senior leadership, commissioners, or governance boards.
- Ability to reach, engage, and develop services for vulnerable or underserved groups.
- Experience working collaboratively with partner agencies and external stakeholders to deliver integrated support.
- Skilled in managing competing priorities while maintaining service quality and compliance.
Desirable
- Working within homelessness, supported housing or related sectors.
- Delivery of trauma-informed services.
- Involvement in service development, redesign or improvement projects
- Setting and monitoring KPIs or outcome frameworks
- Managing budgets or operational resources.
- Working with volunteers in service delivery.
Personal Attributes
- Ability to manage competing priorities under pressure.
- Resilient and confident working in complex environments.
- Commitment to supporting people experiencing homelessness.
- Positive attitude, maintains a positive attitude even in challenging situations.
- Future-orientated, has a forward-thinking perspective, anticipates future needs or issues and plans accordingly.
- Team worker, demonstrates a commitment to strong collaborative work by actively engaging with colleagues, volunteers, external partners and to be accountable for the outcome.
- Ownership, a willingness to take ownership of tasks and projects and to be accountable for the outcomes.
- Aligned with the values and mission of York Road Project.
Benefits:
- Holiday entitlement of 25 days per annum, plus bank holidays (pro-rata)
- Pension Scheme.
- Birthday day off.
- Medicash healthcare plan,
- Flexible working and hybrid working opportunities.
Please submit a covering letter along with your CV, addressed to our CEO, Cherisse Dealtry
The client requests no contact from agencies or media sales.
The Finance administrator provides essential administrative support across the Finance & commercial directorate, acting as the first point of contact for queries and managing key correspondence, banking, credit, procurement, and corporate account processes. The postholder plays a central role in ensuring the finance team operates efficiently and accurately by maintaining records, coordinating transactions and reporting, and supporting stakeholders including suppliers, budget holders, and volunteers.
Direct finance experience is desirable, but not essential, for this role.
Key skills required:
- Good verbal and written communication skills
- Ability to work on own initiative and prioritise workload to meet deadlines
- Strong numeracy skills
- High accuracy and attention to detail
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
· To work closely with the CEO and the rest of the GWT’s Senior Management Team in prioritising day-to-day activities. Whilst primarily focused on internal activities, the postholder will assist the CEO with external matters, deputising for the CEO as directed.
· To take a proactive role in supporting the CEO in strategy development, and to take the lead responsibility for the GWT’s Management Plan.
· To maintain oversight of, and to support, when necessary, the activities of the GWT’s operations in Nepal. To be the office primary link between the staff in GWT(N) and the UK Office, other than for fundraising specific activities, with a particular focus on the arrangement of visits (internal & external) between UK and Nepal and the deconfliction of activity.
· To manage regular meetings of the GWT Senior Management Team and produce a summary for circulation.
· To lead the development of the GWT’s policies and procedures with particular focus on Data Protection and Safeguarding. Develop/maintain/update an ESG policy for the GWT in line with SORP2026. To act as the GWT’s Data Protection Officer.
· To be responsible for leading organisational development to ensure that the GWT has the structure and staff capacity to deliver against targets.
· To oversee the DCOS’s effective delivery of HR and CPD programmes including recruitment, induction, training, appraisals and disciplinary procedures.
· As Budget Holder for the UK Office, to ensure the efficient and effective running of the UK Office and its associated infrastructure, including the delivery of staff induction and continuation training.
· To prepare and manage the administrative elements of the UK Office budget.
· To oversee the GWT’s IT/Cyber strategy (UK and Nepal) with responsibility for all UK IT procurement and support policies (supported by the Office Manager), and to coordinate and manage all non-fundraising related office contracts.
· To monitor and support the activities of the GWAC in UK, liaising with Headquarters Brigade of Gurkhas as required.
· To liaise with the GWT’s Company Secretary from time to time to produce and distribute Committee/Board/General Meeting packs and take minutes and in the absence (for any reason) of a Company Secretary to carry out the administrative aspects of those functions. In the absence of a GWT Company Secretary, or as required by the relevant Committee Chair(s), act as Secretary to the various GWT Committees.
· To ensure, in close cooperation with the GWT’s Company Secretary from time to time, that the GWT’s governance arrangements are compliant, efficient and meet best practice.
To provide welfare and support to ex-Gurkhas, their families and their communities in Nepal to enable our beneficiaries to live their lives in dignity



Help people build confidence, gain skills and move into employment.
First Step Trust is a charity supporting adults with mental health challenges and other barriers to employment by providing real work experience, training and pathways into paid work.
We are looking for an Employment Development Worker (EDW) to join our team in Woolwich, SE18 and play a key role in helping people take the next step towards employment, training and independence.
This is a rewarding opportunity for someone passionate about employability, training and supporting individuals to overcome barriers and achieve their goals.
About the role
As an Employment Development Worker, you will:
• Build relationships with local organisations, employers and referral partners to promote our services and opportunities
• Recruit and support workforce members into work placements and training programmes
• Provide practical employment support, including CV writing, job searching and interview preparation
• Develop employer partnerships to create work placements and employment opportunities
• Support the delivery of training programmes and recognised qualifications
• Monitor progress, maintain accurate records and provide reports
• Support the day-to-day running of the project alongside colleagues and workforce members
About you
To be successful in this role, you will have:
• Experience in employment support, careers advice, training or a customer-facing support role
• Experience supporting adults facing barriers to employment
• Strong organisational and administrative skills
• Excellent communication and interpersonal skills
• The ability to motivate, support and encourage people to develop
• The ability to work independently and manage your own workload
• A team-focused approach with a commitment to achieving positive outcomes
Desirable
• Experience delivering workplace-based training
• Knowledge of the benefits system
• Full UK driving licence
Why join First Step Trust?
This is an opportunity to join an organisation that makes a real difference to people’s lives. You will play a direct role in helping individuals build confidence, gain skills and move into meaningful employment or further training.
The closing date will be 24th July, interviews to be held week commencing 27th July.
If you are passionate about supporting people and creating opportunities, we would love to hear from you.
Apply now to be part of a team that changes lives through work, training and opportunity.
“Our learning pathways treat every individual with respect, enabling independence and dignity.”



The client requests no contact from agencies or media sales.
The Role
We are looking for a Supporter Care Administrator to provide outstanding support to our donors, supporters and members of the public, ensuring every enquiry, request and complaint is handled with professionalism, care and efficiency. Based within our Help Chapter, you'll play a key role in delivering an excellent customer experience, building supporter loyalty and helping us make a positive difference for deaf children and their families.
What you'll do
- Be the first point of contact for supporter enquiries via phone and email.
- Provide exceptional customer service, resolving requests promptly and professionally.
- Investigate and respond to complaints in a timely and compassionate manner.
- Maintain accurate records, including donations, Direct Debits and Gift Aid declarations.
- Work with colleagues, fundraising agencies and suppliers to resolve complex enquiries.
- Collaborate with your team to manage workloads, share insights and continuously improve supporter experiences.
What you'll need
- Experience delivering excellent customer service to members of the public.
- Strong communication skills, with the ability to respond clearly and professionally in writing and over the phone.
- Excellent organisational and administrative skills with a keen eye for detail.
- Experience using Microsoft Office applications and CRM/database systems.
- A proactive, positive approach and the ability to work well as part of a collaborative team.
- Strong digital skills and a sound understanding of agile values & principles.
- A criminal record check / DBS disclosure (if offered the position).
What you'll get
- Home-based working with flexible hours.
- 25 days holiday - plus an additional 3 days at Christmas (& bank holidays).
- Pension (5.5% employer contribution).
- Healthcare Cashplan.
- Annual performance-based salary increase.
- Employee Assistance & Wellbeing Programmes.
What we do
The National Deaf Children's Society are the leading charity for deaf children. We give expert support on childhood deafness, raise awareness and campaign for deaf children's rights, so they have the same opportunities as everyone else.
Pre-employment checks
As part of our commitment to creating a safe and trusted environment for the children, young people and families we support, all offers of employment are subject to background checks. These include Right to Work verification, Criminal Record Disclosure, and ID and address verification.
To complete an online Right to Work check, you will need a valid UK or Irish passport, or a government share code if you are not a British citizen. If an online check is not possible, we’ll need to verify your documents in person at our London office. Please be aware that travel time and expenses for this appointment cannot be reimbursed.
Disability Confidence
We are a Disability Confident Employer and committed to offering interviews to candidates who request to be considered under the disability confident scheme and meet the minimum requirements of the person specification.
The National Deaf Children’s Society is a registered charity in England and Wales no. 1016532 and in Scotland no. SC040779.
Shaftesbury is a national disability charity that supports more than 4,000 children, young people and adults with a disability every year to live a life that truly adds up for them. That is at the heart of everything they do.
Their vision ‘all together better for disability’, is about working alongside the people they support so they can participate, contribute and be valued for who they are.
Their work is spearheaded by 1,500+ dedicated staff and volunteers who deliver a wide range of disability care, special education and rehabilitation services across England, Wales and Northern Ireland, around the clock.
To achieve their vision, they are looking for an Individual Giving Manager with a focus on acquisition to work alongside the Head of Individual Giving across regular gifts, appeals, lottery, raffle and other new products.
The Individual Giving Manager drives the recruitment of new supporters and supports the stewardship of warm audience, generating sustainable income for Shaftesbury. The proportion of acquisition focus v retention focus is likely around 70/30.
This role focuses on maximising long-term value through innovative and impactful multichannel campaigns including reactivating lapsed supporters, optimising supporter conversion and delivering engaging onboarding experiences. The Individual Giving Manager will work on growing regular giving, cash and gaming pipelines and manage exciting projects which could include digital, DRTV, face-to- face, telemarketing, direct mail and radio. The role will provide assistance to the Head of Individual Giving with all retention activity, including cash appeals and newsletters.
Shaftesbury is happy to consider fundraisers or officer level candidates looking to step up into their first manager level role. At present this role doesn’t line manage, so management experience is not necessary. The successful candidate will be able to demonstrate an enthusiasm for fundraising, supporter journeys and creative thinking and may have experience within a UK based charity in either IG and legacies, community fundraising, corporate or philanthropy.
This role is hybrid, with 4 days per month on average at either the Gateshead office or London office. The one role is being advertised twice to ensure candidates from both geographic locations see the role within their search remit and feel able to apply.
Application notes
Please download the Candidate Info Pack provided for further information about the role, timelines and next steps.
To progress your application, please contact THINK Recruitment using the information in the Candidate Pack to organise an informal screening call. Please note, we cannot progress candidates through to longlist without speaking with them, so please ensure you leave enough time to organise a screening call before the role closes.
If you need assistance with downloading the pack, please send an email to THINK and our team will support you.
Closing date for applications: Midnight Sunday 12th July
Stage 1 interviews are likely to be held on Tuesday 21st July and Stage 2 on Tuesday 28th or Friday 31st July.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the role:
Join our Wandsworth accommodation service as a Day Concierge and be right at the centre of the day-to-day running of the building. This is hands-on, front-of-house work where you’ll be the first face people see and the steady presence that keeps things running smoothly. From managing access and responding to day-to-day issues, to working with colleagues, contractors and partner agencies, you’ll play a key role in creating a safe, calm and well-run environment where people can begin to settle and move forward.
You’ll be working alongside people experiencing homelessness and multiple disadvantage, building professional, respectful relationships while maintaining clear boundaries. It’s a role that blends practical problem-solving with people skills; no two days are the same, and your ability to stay organised, observant and approachable will make a real difference to how the service feels and functions.
At Single Homeless Project (SHP), this role is a strong starting point if you’re looking to build a career in the sector. You’ll gain exposure to frontline services, develop confidence in managing a busy environment and be supported to grow your skills and progress in a way that works for you.
The working rota for this role is 25 hours per week 8am - 4:45pm Wednesday, Thursday and Friday.
About you:
- You’re friendly and approachable, confident speaking to a range of people and making them feel welcome
- You’ve got a natural sense of responsibility and can stay calm and professional in a busy environment
- You’re willing to learn, open to feedback and ready to build your skills in a frontline service
- You’re organised and practical, able to manage day-to-day tasks and respond to issues as they come up
- You take pride in your work and are happy to help keep the service safe, tidy and running smoothly
About us:
We’re London’s leading homelessness charity – and we get things done.
In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up.
We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own.
Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable.
We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.
Important info:
Applications will be reviewed on an ongoing basis, with suitable candidates invited to interview online as they are identified. Please submit your application as soon as possible as we reserve the right to close the advert once an appointable candidate is identified.
Please note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview.
This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.
Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted for this role.
Preventing homelessness, transforming lives.



The client requests no contact from agencies or media sales.
Salary: £35,500–£39,587 per annum
Contract: Permanent
Location: London – Hybrid (3 days in Barnet, 2 days from home)
Closing date: ASAP – interviewing on a rolling basis
Benefits: 27 days annual leave (rising to 30), enhanced parental leave, matched pension up to 6%, flexible working, season ticket loan, subsidised café, employee assistance programme, Blue Light Card discounts and more.
We are delighted to be working with a leading charity to recruit a Supporter Engagement Manager into their growing Public Fundraising team. This is a pivotal role where you’ll lead on delivering and developing the Individual Giving programme, driving both supporter acquisition and retention across a range of channels including digital campaigns, lottery, appeals, and events.
You’ll play a key role in shaping supporter engagement strategy, managing budgets and performance, and working collaboratively across the organisation to grow sustainable income. This is an exciting opportunity to join an outstanding-rated charity and make a tangible difference to the lives of seriously unwell children and their families.
To be successful as the Supporter Engagement Manager, you will need:
- Demonstrable experience delivering successful Individual Giving and supporter stewardship programmes
- Experience planning and executing digital fundraising campaigns (acquisition and/or retention)
- Strong experience managing budgets and analysing performance
- Excellent organisational skills and experience working with CRM systems and supporter segmentation
If you would like to discuss this role with us, please contact us and quote reference 3010EI.
Ashby Jenkins Recruitment are a specialist charity recruitment agency. We use our extensive sector knowledge and experience to match candidates to the most suitable charity jobs. We are passionate about improving equality across the sector; you can read more about our commitment to diversity here: www.ashbyjenkinsrecruitment.co.uk/our-commitment-to-diversity/
We take a relationship-led approach to recruitment in the charity sector and partner with you as a leading charity recruitment agency.
If enough applications are received, the charity reserves the right to end the application period sooner.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Context
At Gaddum, we treat everyone as individuals. We really get to know those we help, understanding their world to offer a range of support that’s right for them. Our promise of tailored support is made possible by our breadth and depth of knowledge, through our unwavering commitment to the local people of Greater Manchester.
Our experience listening to generation after generation, for nearly 200 years, has taught us the importance of considering not just the individual but also the relationships around them. Our innovative approach means we can, not only build resilience, but identify further risks and offer preventive support now and in the future. At Gaddum, we believe that by supporting individuals, we ultimately help support entire communities.
Our aim is to empower and enhance the lives of people in Greater Manchester.
We currently work in four Greater Manchester authorities, Manchester, Rochdale, Salford and Stockport.
Job Summary
The role of the Outreach & Development Worker is to ensure carers of all ages and backgrounds are aware of their rights and know how to receive support from Gaddum and other services they need at the right time for them.
The job holder will provide outreach & support sessions, deliver groups and events for carers and other relevant partners across Salford. Creating exciting new opportunities for carers through networking and building partnerships.
Job Purpose
The role will focus on the outreach provision, being based in different locations across Salford including hospitals, community venues, mental health settings and others accessed by people with caring responsibilities. The role will include supporting the continued development of the service, assisting with the creation of resources and training. The role will also support our involvement offer; ensuring carers are at the forefront of service change and service delivery.
Main Duties and Responsibilities
Day to day duties:
· Facilitate carers drop-ins in venues across Salford, including but not limited to hospital sites (both on wards and public areas), community venues (such as Gateways) and high footfall locations.
· Provide one-off, solution-focussed appointments to address the immediate needs of carers identified in the community or at the point of referral.
· Create networking opportunities throughout all wards of Salford to publicise the service and build/ maintain relevant partnerships.
· Complete Statutory Carers Assessments.
· To be able to travel to various locations in Salford, at times multiple locations per day – often carrying service promotional materials. Salford is a large city covering 37 sq. miles.
Weekly/ monthly duties:
· To work alongside student social workers on placement, providing mentoring, guidance, and shadowing opportunities as appropriate.
· Create and run exciting events and support groups for carers, organisations and stakeholders to attend.
· Create and deliver service presentations aimed at carers, to communicate the support and opportunities available from the service.
· Create and deliver service presentations aimed at community groups, educational bodies and organisations to raise awareness of how to identify and support carers, and to increase the visibility of the service.
· Develop ways to identify carers across Salford and let them know about support available to them and their needs.
· Invite Carers to be involved with the service and help us to coproduce/ codesign our service offer.
· Get to know Salford’s diverse communities and organisations, providing culturally appropriate information and support.
· Promote Carers Rights to carers, Salford’s communities and relevant organisations.
· Maintain a clear record of work completed by note taking and recording on our recording system.
· To meet regularly with line manager for supervision.
This role is subject to an Enhanced DBS Check.
The post-holder will be required to undertake other tasks as reasonably directed by Management and Senior Management Team, which will usually be commensurate with the skills and experience of the post-holder.
All staff are expected to work within all Gaddum policies and procedures.
Our vision is for every individual and community we walk alongside to have equitable health, wealth and self.
The client requests no contact from agencies or media sales.
Shaftesbury is a national disability charity that supports more than 4,000 children, young people and adults with a disability every year to live a life that truly adds up for them. That is at the heart of everything they do.
Their vision ‘all together better for disability’, is about working alongside the people they support so they can participate, contribute and be valued for who they are.
Their work is spearheaded by 1,500+ dedicated staff and volunteers who deliver a wide range of disability care, special education and rehabilitation services across England, Wales and Northern Ireland, around the clock.
To achieve their vision, they are looking for an Individual Giving Manager with a focus on acquisition to work alongside the Head of Individual Giving across regular gifts, appeals, lottery, raffle and other new products.
The Individual Giving Manager drives the recruitment of new supporters and supports the stewardship of warm audience, generating sustainable income for Shaftesbury. The proportion of acquisition focus v retention focus is likely around 70/30.
This role focuses on maximising long-term value through innovative and impactful multichannel campaigns including reactivating lapsed supporters, optimising supporter conversion and delivering engaging onboarding experiences. The Individual Giving Manager will work on growing regular giving, cash and gaming pipelines and manage exciting projects which could include digital, DRTV, face-to- face, telemarketing, direct mail and radio. The role will provide assistance to the Head of Individual Giving with all retention activity, including cash appeals and newsletters.
Shaftesbury is happy to consider fundraisers or officer level candidates looking to step up into their first manager level role. At present this role doesn’t line manage, so management experience is not necessary. The successful candidate will be able to demonstrate an enthusiasm for fundraising, supporter journeys and creative thinking and may have experience within a UK based charity in either IG and legacies, community fundraising, corporate or philanthropy.
This role is hybrid, with 4 days per month on average at either the Gateshead office or London office. The one role is being advertised twice to ensure candidates from both geographic locations see the role within their search remit and feel able to apply.
Application notes
Please download the Candidate Info Pack provided for further information about the role, timelines and next steps.
To progress your application, please contact THINK Recruitment using the information in the Candidate Pack to organise an informal screening call. Please note, we cannot progress candidates through to longlist without speaking with them, so please ensure you leave enough time to organise a screening call before the role closes.
If you need assistance with downloading the pack, please send an email to THINK and our team will support you.
Closing date for applications: Midnight Sunday 12th July
Stage 1 interviews are likely to be held on Tuesday 21st July and Stage 2 on Tuesday 28th or Friday 31st July.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Carers Manchester Contact Point Helpline Worker
Responsible to: Carers Manchester Contact Point Co-ordinator
Accountable to: Assistant Head of Operations
Reporting to: Carers Manchester Contact Point Co-ordinator
Salary: £24,900 per annum
Hours: 35 Hours
Location: Hybrid working from home/ Greenfish, Oldham Street, Manchester. Dependant on the service requirements.
Context
At Gaddum, we treat everyone as individuals. We really get to know those we help, understanding their world to offer a range of support that’s right for them. Our promise of tailored support is made possible by our breadth and depth of knowledge, through our unwavering commitment to the local people of Greater Manchester.
Our experience listening to generation after generation, for nearly 200 years, has taught us the importance of considering not just the individual but also the relationships around them. Our innovative approach means we can, not only build resilience, but identify further risks and offer preventive support now and in the future. At Gaddum, we believe that by supporting individuals, we ultimately help support entire communities.
Our aim is to empower and enhance the lives of people in Greater Manchester. We currently work in five Greater Manchester authorities, Bury, Manchester, Rochdale, Salford and Stockport.
Job Purpose
Carers Manchester Contact Point (CMCP) is the first point of contact for unpaid carers seeking information, advice and support to help them with their caring role.
The service delivers a free confidential helpline for carers Monday to Friday. Helpline opening times are subject to change, based on the needs and requirements of carers using the service.
The aim of this role is to be part of a team providing a comprehensive information, advice and support to carers in Manchester. The post holder will work alongside colleagues from Gaddum and potentially other organisations to be the first contact in a busy service providing advice via a telephone advice line and managing referrals made through digital sources. They will provide information and advice and refer more complex issues to the appropriate agencies delivering the Manchester Carers Pathway.
Key responsibilities
Advice giving
· Answering telephone calls into a central helpline offering support and guidance to unpaid carers in Manchester.
· Provide relevant and meaningful support and information to unpaid carers utilising internal and external resources.
· Inform carers about carers assessments and refer where necessary.
· Inform carers about emergency grants available and refer where necessary.
· Ensure all advice and support given is delivered in a timely manner to suit the needs of carers calling the helpline whilst balancing waiting callers.
Follow-up support
· Refer unpaid carers to local services to access local and culturally appropriate support in their area.
· Refer carers to Adult Social Care for Carers Assessments to discuss and improve their caring situation.
· Signpost carers to relevant services in Manchester suited to their individual need.
· Complete relevant grant applications for carers using the service where needed.
· Use Carers Manchester Contact Point and other reliable and accurate resources to find, interpret and communicate relevant information to carers
· Research and explore options and implications so that carers can make informed decisions.
· Write and maintain detailed case records for all casework completed.
· Collect required data for statistical monitoring and report preparation.
· Complete the required training to comply with quality assurance processes.
This role is subject to an Enhanced DBS Check.
The post-holder will be required to undertake other tasks as reasonably directed by the CMCP Coordinator, which will usually be commensurate with the skills and experience of the post-holder.
All staff are expected to work within all of Gaddum’s policies and procedures as they relate to delivery of the CMCP.
Our vision is for every individual and community we walk alongside to have equitable health, wealth and self.
The client requests no contact from agencies or media sales.
The Specialist Practitioner role sits under the direction of the Clinical Manager and within the Therapy Team. The role is multifaceted which includes professional liaison, other types of support and direct client work through therapy and Initial Meetings. This role has been developing since 2023 to meet the needs of the service and the children and families that TGH supports. 2026 will see further change to this role as TGH aims to support children and young people within a new pathway. The post holder must be self-governing as lone working may be required within sites across BNSSG and BANES, which upholds TGHs mission to more accessible to families, meeting them where they live.
The Green House is a specialist support service for children, young people and families who have experienced sexual abuse.
The client requests no contact from agencies or media sales.
Tax Manager - UK Hybrid: £50,000 - £53,000 + Amazing Benefits
For a global organisation working in over 100 countries, we're recruiting a Tax Manager. Reporting to the Group Tax Manager, this role will support the team on all direct tax initiatives across the UK and International Regions and Countries covering developments in tax policies, processes, procedures and tax systems. The Tax Manager will support the mitigation of global tax risks and will ensure complex business operations globally are managed tax efficiently. This role can be based UK-wide, with occasional office attendance (London, Cardiff, Edinburgh, Belfast)
Main Duties:
- Provide technical and tax advisory support across all tax disciplines and to all areas of the organisation, supporting global tax reporting and forecasting
- Work with finance business partners, transfer pricing specialists and subsidiaries accountants to implement transfer pricing charging for intra-group services
- Provide support to Group Tax Manager on specific country tax and status projects
- Support in dealing with local tax authorities as country statuses change and negotiate beneficial direct tax liability arrangements
- Maintain control and oversight to monitor tax risks globally and support tax audit resolutions
- Support Group Tax Manager devise direct tax policies, processes and procedures to ensure controls are robust for all entities and countries
- Support in devising direct tax strategy to deal with new legislation, manage tax liabilities and ensure tax authority relationships are managed
Person Specification:
- Qualified CTA, ADIT, ATT or a CCAB Accountant
- Substantial international tax experience, ideally MENA and APAC from large commercial organisations or as a Tax specialist at manager level in a professional services firm.
- Solid experience of coordinating and sharing tax best practice with Regions
- Direct Tax experience
- Exposure to transfer pricing, permanent establishment, double tax agreements, and withholding taxes
- Experience handling complex negotiations with tax authorities
- International Tax planning, Tax assessments in business set-up and global growth
- Tax compliance and risk management
________
As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.
Harris Hill are delighted to be working with a great charity charity to recruit for the Lottery Fundraiser.
We are looking for an enthusiastic and motivated Lottery Fundraiser to join Income Generation team. This is an exciting opportunity to help grow a highly successful weekly lottery programme that raises almost £1 million annually to support vital community services.
Working within a friendly and ambitious fundraising team, you will play a key role in recruiting and retaining lottery players, developing engaging marketing campaigns, supporting raffle promotions, and building relationships with supporters, volunteers, businesses, and local communities.
About the Role
As Lottery Fundraiser, you will:
- Develop and deliver targeted marketing campaigns to attract new lottery players and retain existing supporters.
- Promote lottery products, celebration favours, and bi-annual raffle campaigns.
- Build strong relationships with supporters, volunteers, businesses, and community groups.
- Coordinate recruitment and stewardship activities through telephone, email, and written communications.
- Work closely with retail and fundraising colleagues to maximise income opportunities.
- Monitor performance, analyse trends, and produce reports to support decision-making.
- Ensure all lottery activities comply with relevant legislation and regulatory requirements.
- Represent the organisation at events, presentations, networking opportunities, and community engagements.
About You
We're looking for someone who is:
- Organised, proactive, and highly motivated.
- Experienced in delivering successful campaigns and working towards financial targets.
- A confident communicator with excellent written and verbal skills.
- Comfortable building relationships with a wide range of people.
- Able to manage multiple priorities and meet deadlines.
- Detail oriented, with strong administrative and analytical skills.
- Proficient in Microsoft Office and database management systems.
- Passionate about making a difference through fundraising and supporter engagement.
Previous experience in fundraising, marketing, sales, customer engagement, lotteries, or the voluntary sector would be advantageous, but we also welcome applications from candidates with transferable skills and a willingness to learn.
Salary & Benefits
- Salary: £27,788- £29,250 per annum
- Contract type: Permanent, full time,
- Location: Telford, Shropshire , Office based (flexible)
- Deadline: On rolling basis
- Recruitment process: Cv and Supporting Statement to
If this sounds like you, then please do get in touch ASAP!
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
For over 50 years, SIA has supported people affected by spinal cord injury to live full and independent lives.
We are looking for a Finance Coordinator to play a key role in keeping our finance function running accurately, efficiently and smoothly, helping us make every pound count for the people we support.
Finance Coordinator
Contract: Permanent
Hours: Part-time, 21 hours per week
Location: SIA House, Milton Keynes, MK6. We offer hybrid working, with the expectation of three days per week in the office (pro-rated for part-time employees).
Salary: £36,090 per annum, pro rata
Thank you for your interest in joining our special charity!
About Us
The Spinal Injuries Association is committed to a singular vision: a fulfilled life for everyone affected by spinal cord injury.
Everyone has a right to live a fulfilled life and that means the life they choose, a life that has the same opportunities as everyone else. We are the expert guiding voice for life after spinal cord injury.
About the Role
Reporting to the Finance Manager, you will take the lead on day-to-day finance administration and processing across SIA and its subsidiaries, from purchase invoices and bank reconciliations to payroll preparation and credit control. You will also help drive improvements to our finance systems and processes, and act as a first point of contact for finance queries from colleagues across the organisation.
This is a great opportunity for an experienced finance professional who enjoys ownership of a varied workload, likes solving problems, and wants their work to have a direct, visible impact on a charity's mission.
What you will be doing
- Leading on core finance processing: purchase invoices, credit cards, expenses, income, journals, supplier payments and petty cash.
- Preparing monthly bank reconciliations and balance sheet control account reconciliations.
- Leading the production and monitoring of the aged debtors report, working with colleagues to chase overdue accounts.
- Preparing and submitting payroll information to our outsourced payroll provider, and resolving payroll queries.
- Supporting year-end accounts preparation and liaising with auditors.
- Contributing to finance and CRM systems development, and leading finance systems induction and training for staff.
- Helping to shape and update finance policies and procedures.
What we are looking for
- Proven experience supporting a finance function in an SME or charity.
- Strong numeracy, attention to detail, and experience with purchase ledger, sales ledger, bank reconciliations and month-end processes.
- Confidence working with finance systems, and comfortable adopting new digital tools (experience with Microsoft Dynamics Business Central, Continia or Jet Reporting is a plus).
- AAT qualified, or actively studying towards AAT, is desirable.
- A clear communicator who can explain financial information to colleagues at all levels.
- Someone who shares our values, works well collaboratively, and takes pride in getting things right.
Why join us
- 28 days' annual leave (pro rata) plus bank holidays, rising to 30 (pro rata) after two years
- Group pension scheme with 6% employer contribution
- Group life assurance and healthcare cash plan
- Employee Assistance Programme and discounted gym membership
- Employee volunteer days
- Free car parking at SIA House
- Genuine investment in your development, with a dedicated budget for training and growth
- Hybrid working, with three days a week based at SIA House, Milton Keynes (pro rata).
This post will play a critical role in achieving our ambitions. We hope that the role inspires you and we look forward to receiving your application.
Closing date: 9am, Wednesday 22 July 2026.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
At SIA, we value diversity. We are committed to providing an inclusive and supportive environment as we believe diversity fosters a more innovative, creative, and caring culture.
We are striving to create a culture that fully represents all the communities we serve. We are an equal opportunity employer, and all applicants will be considered for employment regardless of race, age, ethnicity, religion, sexual orientation, gender, gender identity, family or parental status, or disability status.
No agencies please.