Direct Marketing Manager Jobs

About The Role
Closing date: 15th December
Contract: This is a fixed term contract for 9 months.
 
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
 
Alzheimer’s Society is looking for a Direct Response Marketing Officer to join our Events Marketing team. This role will manage multi-channel marketing campaigns, aimed at maximising the recruitment of supporters and income. 

You’ll report to the Events Campaign Marketing Manager, and have regular interaction with the Senior Marketing Manager and other Direct Response Marketing Officer. The Events Marketing team is in the Events team and sits in the wider Income and Engagement directorate. The Events Marketing team is responsible for recruiting event participants across a range of sports, challenge, and mass events, as well as cross-sell our supporters into other fundraising events or products. 

Day to day this means you could be working with our media agency to plan, deliver, and optimise activity across media channels including, but not limited to, Radio, Door Drops, Direct Mail, Meta, PPC & OOH, writing copy for social media ads, selecting images to use on our web pages, reporting to your event lead on campaign performance or collaboratively working on marketing budgets for your upcoming campaigns. 
 
About you

You will have previous experience working in a marketing role.
 
You’ll need a team approach to your work, highly organised with the ability to manage multiple complex marketing campaigns. You will be used to working collaboratively and be able to prioritise your workload effectively and remain solution focussed.
 
You will be experienced in developing outstanding multi-channel marketing plans utilising data and insight to inform your decisions. You will be a fantastic communicator, with great attention to detail.
 
We are looking for someone who is driven and passionate and will work to maximise our income to increase the impact we have on the lives of people affected by dementia.

About Alzheimer's Society
At Alzheimer's Society, we believe passionately that life doesn't end when dementia begins. We are here for anyone affected by dementia, and we do everything we can to keep people with dementia connected to their lives and the people who matter most.
Everything we do is shaped by people affected by dementia. Their knowledge and experience are critical to bringing about real-world solutions. From choosing the most promising research through to telling their stories to raise awareness; they are the heart of this organisation.

JOB TITLE: Marketing Lead

ACCOUNTABLE TO:           Leadership Team

REPORTS TO: Director of Organisational Development.

LOCATION: Dorset with home working

CONTRACT: Permanent

SALARY: FTE £40,175 per annum (£24,430 pro-rata for working 22.5 hours per week)

HOURS: 22.5 hours per week

Job Context

Help & Care is passionate about making a difference and enabling people and communities to live the lives they choose.

We do this by delivering a number of high-profile services across South Central England and have been doing this for over 30 years.

We are particularly focused on providing support to people living with a long-term health condition, carers and those who are isolated or housebound. What makes us different is our person-centred approach. We understand that each individual has different needs, so we work closely with people to understand what really matters for them and to help them lead independent and fulfilling lives for as long as possible. 

We are eager to play a leading role in improving the delivery of health services for the community and we work closely with 3 individual Healthwatch organisations across South England. This partnership ensures that health services are held accountable and the views of the people who use and need these services most are given a platform to have their voices heard.

We support people by providing information, advice and support that enables them to take control of their lives, make decisions and find support that is right for them.

Help & Care have a strategic priority to improve their marketing and communications activity in order to raise our profile and support more people. As part of this we have created a senior role of Marketing Lead, responsible for creating and executing strategic marketing and communications activities and steadily increasing awareness and engagement with Help & Care across all channels.

We encourage applications from people who have most but not necessarily all of our essential criteria. We are committed to supporting and developing our staff.

Job Purpose

Help & Care have an excellent reputation as a service provider and therefore the purpose of this role is to help shape Help & Care’s identity and to further build reputation through branding, awareness and reach.

The Marketing Lead will work to drive cross-channel visibility for Help & Care, to demonstrably support the values of the organisation and to work in a self-driven, inter-departmental way at all levels from strategy to detailed execution of plans.

The postholder will take responsibility for reviewing our ambitious marketing strategy, completing and implementing this in order to significantly grow our impact, reach and brand awareness.

Job Description

Strategy & Oversight

1. To review our marketing strategy in conjunction with key internal stakeholders an ambitious and effective marketing strategy and to oversee the implementation of this plan.

2. Communications – crafting a consistent narrative across all of Help & Care’s external messaging.

Campaigns & Content

1. Planning and developing campaigns and content in order to raise awareness, understanding, interest, engagement, and growth amongst key audiences for Help & Care.

2. Working in a collaborative way to design and deliver campaigns and content across digital and traditional channels ensuring all communications are engaging, accessible and consistent.

Social Media

1. Develop and implement a multi-channel, year round digital marketing growth strategy that ensures Help & Care are consistently reaching more people for their service delivery, campaigning, profile raising and fundraising activities.

2. Design, implement and evaluate successful digital marketing campaigns on full range of channels – LinkedIn, Twitter, Facebook - ensuring they are engaging, accessible and consistent.

Website and E-Marketing

1. Refreshing content on website to greater support visitor journeys and enable collection of visitor data.

2. Improve and develop the user experience on the website, linking robustly to other channels.

3. Manage the delivery of e-marketing campaigns, ensuring Help & Care improve retention and outcomes.

Press and PR

1. Acting as Help & Care’s point of contact for all media inquiries, including preparing press releases, and cultivating Help & Care’s relationship with journalists.

2. Develop and nurture relationships with media, influencers and stakeholder partners.

Line Management

- Provide line management to Help & Care’s Marketing Assistant, ensuring high quality and encouraging support and guidance.

- Manage the workload of the Marketing Assistant, ensuring delegation of appropriate tasks. 

General:

1. Act as key point of contact and expert advisor in all things marketing and external communications.

2. To develop an effective process for managing Help & Care print and digital requirements and requests from all teams, maintaining excellent customer service and ensuring consistency of branding at all times.

3. To ensure a cross-organisational approach to marketing and communications.

4. To undertake research using appropriate tools, analytics and data sources to create reports and recommendations which drive continuous improvement

5. To develop a consistent narrative, language and brand consistency for Help & Care across all channels.

6. To ensure that legal notices, disclaimers and copyright information is used as appropriate and all Help & Care content is fully compliant.

7. To ensure that all data is held in a confidential way and personal information is processed securely and in compliance with GDPR and Help & Care’s privacy policy.

8. Events – developing and leading on events both on-line and in communities supporting the work and profile of the organisation

9. To undertake other work that may arise on a day-to-day basis to support the service

10. Working in tandem with the Internal Communications post holder, ensuring consistency in tone and message.

11. To work within the values, ethos and vision of Help & Care.

12. To work in accordance with the Policies and Procedures of Help & Care.

13. To work in accordance with all relevant legislation.

14. To undertake any other duties as required, appropriate to the post.

CONDITIONS

Carry out other such duties as may be required by the Leadership Team, Chief Executive and Trustee Management Board which are consistent with the duties and responsibilities of the post.

The working week shall be 22.5 hours during standard office hours over 3 days (to be agreed with line manager.) The postholder may be required to work occasional evenings or weekends to attend events and meetings, for which time off in lieu will be granted.

The nature of the job will require the ability to travel. If the post-holder’s own car is used for travel, expenses will be paid as set by the Trustee Management Board.

There will be an assessment of competence to practice during induction and 6-month probation period.

The other conditions of service and current procedural agreements will be enclosed with the post-holders Contract of Employment.

The post holder will be required to have broadband to be able to work from home.

*This role is based in East Dorset which includes BCP and Purbeck areas. The postholder can claim the full cost of business travel within this geographical area and/or to a place outside of the geographical area.

Salary: £28,000 to £34,000

Terms Of Employment:

12-Months’ Fixed-Term Contract (with a 6-Month Probationary Period, Extendable)

Location:

Muslim Hands, 148 – 164 Gregory Boulevard, Gregory House, Nottingham, NG7 5JE

Hours of Work:

Full-time, 35 hours per week

Approx. Interview & Role Commencement Date(s):

Interviews: As and When Suitable Candidates Identified

Start: ASAP thereafter

Job Description:

We are seeking a dedicated and knowledgeable Digital Marketing Analyst to join our team. The ideal candidate will have a strong understanding of digital marketing techniques, data analysis, and a keen interest in driving business results. They will be responsible for analysing and interpreting complex digital marketing data, developing digital marketing strategies, and providing insights that contribute to our overall marketing effectiveness.

Key Responsibilities:

· Develop, implement, and manage digital marketing strategies, including SEO, SEM, social media advertising, email marketing, and PPC.

· Establish and maintain our brand's presence across multiple social media channels.

· Execute and monitor marketing campaign budgets.

· Collaborate with fundraising teams USA digital marketing teams in Canada, France, South Africa and to optimise marketing results.

· Measure key performance metrics, such as website traffic, audience engagement, service quotas, bounce rate, and ad spend ROI.

· Identify and implement innovative growth strategies.

· Prepare and present reports on marketing campaign performance.

· Provide support for fundraising campaigns and partake in activities during peak periods.

· Undertake any reasonable responsibilities as required by the Line Manager.

· Gather and analyse data from various digital marketing channels.

· Optimise marketing campaigns based on data analysis and insights.

· Assist in optimising the customer journey using data insights.

· Conduct A/B testing or multivariate experiments to enhance campaign performance.

· Monitor competition and provide suggestions for improvement.

· Collaborate with designers to improve user experience.

· Maintain partnerships with media agencies and vendors.

· Promote and adhere to all Muslim Hands Policies, Procedures, and Professional Practices.

General Responsibilities

· To demonstrate Muslim Hands’ values and ethics in own working practices, approach and conduct

· To support with Fundraising activities from time-to-time, committing to partake in Live-TV-Appeals during our peak periods [Ramadan, Qurbani and Emergencies].

· To undertake any reasonable responsibilities as required by Line Manager

· To promote and adhere to all Muslim Hands Policies, Procedures and Professional Practices

· The post-holder may be required to undertake any reasonable tasks as and when required by the line manager to reflect the changing needs of the Organization.

Qualifications:

· Strong understanding of digital marketing techniques.

· Ability to analyse and interpret complex data.

· Experience in SEO, SEM, social media advertising, email marketing, and PPC.

· Proficient in website analytics, email marketing campaigns, social media, and online advertising.

· Experience in data analysis and reporting.

This role is illustrative and non-exhaustive in scope. The responsibilities may change as per the evolving organisational needs.

Reports to: Head of UK Advocacy
Location: UK  - Hybrid working with 1-2 days per week from London
Salary: £48k - £58k per annum dependent on experience 
Contract: Full-time, Permanent
Hours 35 hours per week, Monday to Friday 

About Malaria No More UK

Malaria has been described as the oldest killer disease in history. Even now, despite recent progress, it claims the life of a child every minute.

Malaria No More UK (MNMUK) brings proven global experience and expertise in advocacy and creative communications to the zero-malaria fight. From our locations in London, UK and Nairobi, Kenya we aim to accelerate an end to this deadly disease by:

• Securing leadership and investment globally and in the UK
• Building a powerful, united voice for the global malaria campaign to hold leaders to account
• Strengthening local advocacy capacity in key countries in Africa

Since 2000, the world has made enormous progress. The global malaria fight is becoming the biggest public health success story in history, and we are determined to maintain momentum.

Job summary

Malaria No More UK is looking for an exceptional leader to further build and drive our work influencing Westminster and Whitehall and who can work with sector partners, business leaders and champions in the UK and global to strengthen parliamentary engagement and reach. In a period of significant political uncertainty, this is an exciting opportunity for the successful candidate to ensure that the UK can rebuild its role as a leader in the fight to end malaria - using its convening power, financial muscle and political voice in both domestic and international arenas.

You will have excellent understanding of parliamentary systems and procedures and excellent political nous. The role holder will be a self-starter who can think innovatively about how to create and deliver engaging campaigns for parliamentarians and who can convene a range of business leaders and science experts, amongst others, to engage and propel action in parliament and the UK government to end malaria. As an articulate and confident influencer, demonstrating political awareness and sensitivity, you will create sustainable relationships and represent the charity both internally and externally and play an active an engaged role in both supporting UK activity and the broader activities of the charity as a whole.

Key responsibilities 

• Design and lead the delivery of our UK advocacy strategy, with support from the UK Constituency Advocacy Manager, UK Advocacy Officer and APPG co-ordinator, who are direct reports, and the wider team to inspire increased support from the UK government for the malaria campaign.
• Develop strong relationships with relevant players in and around Parliament and across Government: including identifying, recruiting and working with champions, key influencers and political targets, and developing targeted collateral such as issue briefs and submissions.
• Monitor UK and international debates and policy on international development; working with the policy team and others to identify opportunities for influence.
• Monitor and report on the impact of our UK advocacy strategy and evolving external context, informing evidenced based strategy development and course corrections, contributing to organisational funding proposals.
• Coordinate and drive efforts for UK leadership and action on malaria and global health through the Commonwealth and other international platforms (e.g., UN, G7 etc.)
• Work closely with colleagues to identify and build synergies between our UK and international advocacy, policy and communications work.
• Work collaboratively with the communications team to develop and deliver effective digital and traditional media and thought leader opportunities.
• Build external relationships and coalitions in the development sector and beyond in support of the malaria campaign and ensure an intelligence and insight driven advocacy strategy.
• Provide briefings for directors and external partners on the context and status of the government relations strategy, including in advance of meetings with senior politicians and civil servants.
• Provide ad hoc support to the CEO and Leadership Team to develop and support other areas of work as required.
• Undertake any other reasonable additional duties as required by MNMUK.

 Qualifications, skills and experience  

Essential 

• Experience of overseeing the design and delivery of innovative high-impact advocacy and/or campaigns which have influenced governments, parliamentarians and the media to bring about change in policy, practice or funding.
• Superb communication skills and demonstrable experience of effective oral and written communications with a range of diverse audiences, e.g., staging advocacy events, formal submissions, presentations, media briefings and engaging correspondence with key individuals.
• Strong research and analytical skills and an ability to get up to speed quickly on new issues.
• Experience of working in or around UK Parliament and Whitehall and an excellent understanding of UK political parties, key institutions and processes, including parliamentary groups, committees and government departments relevant to the role.
• Experience of leading a team and working across disciplines to lead co-ordinated campaigns, particularly on digital communications, press and policy.
• A willingness and ability to travel overseas occasionally as required.

Desirable 

• Experience of working in international development and on global health issues.
• Experience of working in coalition of a variety of stakeholders.
• Experience of working with UK government and influencers to project UK influence abroad
• Experience of identifying and recruiting new cross-sector champions and cultivating high level influencer engagement including long-term relationship management.

Key Qualities

• A “can do” attitude and team player with ability to think quickly, proactively and strategically.
• A willingness and ability to travel within the UK and overseas occasionally as required.
• We are seeking individuals who are committed to fostering a workplace culture that embraces fairness, kindness and respect towards their colleagues.
• High awareness of Diversity, Equity and Inclusion issues and practice.

MNMUK recognises the value of a team in which people from diverse backgrounds can introduce fresh ideas and contribute to delivering our mission to make Malaria No More. We welcome applications from candidates, regardless of their race, gender, disability, religion/belief, sexual orientation or age.

Staff Benefits Include:

• 10% employer pension contributions.
• 28 days’ annual leave plus public holiday days in the postholders country of residence.
• Private medical insurance may be available for non-UK residents depending on the postholders country of residence.
• Subsidised gym membership
• Fully flexible working opportunities
• Interest-free staff season ticket loan and bicycle loan schemes.
• Continuing personal development opportunities.
• Professional training & qualifications subsidy.

Application and Interview Process

To apply, please send your CV and a covering statement detailing how you fit the role and why you want to work for us. Please also indicate your current salary expectations in your covering statement. We value transparency and aim to offer competitive renumeration packages based on experience, relevant qualifications and market standards.

Closing Date: 6th January 2024 – Please note that this vacancy may close early if we receive a sufficient number of applications. Therefore, we encourage interested candidates to apply promptly.

There will be a two interview process conducted via Microsoft Teams.

This job description and person specification is a statement of requirements at the time of writing and is not contractual or exhaustive. It should not be seen as precluding future changes after appointment to this role and it may be amended over time in consultation with your line-manager and the Director.

We currently have an exciting opportunity for an experienced individual to join our team as a Digital Community Fundraising Manager. You will join us working 35 hours per week, on a permanent basis and will be based remotely. In return you will receive a salary of up to £46,581.14 per annum plus excellent benefits.

This is a remote role but there will be frequent travel required. The ideal candidate will be based in the South-East/London area, but we will consider applicants from other areas of England.

Since 1927, Cats Protection has helped thousands of cats each year, across the UK. As a community of volunteers, employees, supporters and partners, we’ve improved the lives of millions of cats and transformed the way millions of people see and care for cats.

Our Digital Community Fundraising team sits within the wider Community and Events fundraising team which currently raises over £4 million to make life better for cats every year. Over the next 3 years we have ambitious plans to grow income and the number of supporters we reach. Being a critical element of our planned growth, through engagement with digital-first communities, the team empower gamers, streamers and content-creators to raise funds and awareness, support people raising funds across our social platforms, manage digital stewardship journeys for our DIY fundraisers, and deliver integrated digital campaigns to support our National network of Adoption Centres and Branches to raise funds within their local communities.

Responsibilities of our Digital Community Fundraising Manager:

This role requires a digital native, someone with significant experience delivering successful digital product strategy from development, marketing to implementation. You will lead and drive forward our Digital Community Fundraising strategy, with lots of opportunity to shape and innovate our approach. You will lead a team of 3 people, inspiring the team to deliver against plans and embedding effective ways of working, as well as direct line management of our Senior Digital Fundraising Officer. Working closely with our National Community Fundraising Manager and Events Fundraising Team Manager to plan and integrate our plans and activity across the Community and Events department, as well as other key internal stakeholder teams.

A key part of your role will be spotting opportunities with external partners and cultivating relationships with key industry contacts within the gaming industry and develop collaborations which can raise significant funds and audience reach.

What we’re looking for in our Digital Community Fundraising Manager:

- Compassionate, courageous and inspirational team leader

- Expert knowledge of digital products, channels and systems, and experience building and implementing digital-first strategy

- Expert knowledge of digital first communities, specifically within gaming, streaming and content-creators

- Expert knowledge of financial management, budgeting and planning

- Expert knowledge of using a database or CRM to manage fundraising campaigns

- Expert knowledge of relevant governance and regulation, including Fundraising COP, GDPR and PECR

- Exceptional relationship builder who can build genuine, effective and happy working relationships with internal and external stakeholders

What we can offer you:

• salary of up to £46,581.14 per annum plus excellent benefits
• generous annual leave entitlement
• life assurance scheme
• range of health benefits including private healthcare
• Employee Assistance Programme and more

Through our values and behaviours we help people see the world through cats’ eyes. Together we can make a difference.

Closing date: 1st January 2024

Virtual interview date: W/C 15th January 2024

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

Please email if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.

Location:  Hybrid working part London Office (Islington, London) part homework

The post holder will work a minimum of one day a week in the office 

Salary: £35,350 per annum 

Hours: 35 hours per week 

This is a fixed-term role for 6 months. 

Interviews will be scheduled as and when applications are received. Please apply promptly as the vacancy will close once we have appointed a successful candidate. 

Who we are looking for 

We are looking for a Senior Digital Officer to join our ambitious and growing type 1 diabetes charity, JDRF, as part of the national digital and marketing team.  

You will expand and improve our digital engagement with supporters through creating well-crafted and managed website experiences. 

You will build our reach by ensuring our website is search engine optimised and will champion optimisation with all content providers across the organisation. You will build landing pages and microsites for fundraising campaigns across various platforms, complete user experience research to develop compelling user journeys and will evaluate the performance of our digital channels. Occasionally, you will also support JDRF’s paid digital advertising campaigns. 

An experienced digital professional, you may have worked for a charity before in a similar role. You will be motivated by the latest digital trends and will be familiar with digital channels. You will be ever-curious, always seeking to improve your skills and adopt new approaches. 

Experience required 

You’ll have previous experience of: 

• Using website content management systems

• Working with digital agency suppliers including support developers

• Providing support to multiple teams across an organisation

• Optimising content for search and accessibility

• Using data to improve user experience 

About JDRF 

JDRF is the world’s leading charitable research funder into type 1 diabetes, improving lives until we find the cure. We are dedicated to our 400,000 strong type 1 community in the UK and work closely with our international affiliates across the world, including the US, Canada and Australia. 

You will find a vibrant atmosphere and spirited team at JDRF, always striving to make a difference to people living with type 1. 

Employee benefits 

As an employer we offer: 

• Hybrid working arrangements 
• Flexible working and will consider compressed hours 
• Generous annual leave entitlement – 25 days per year plus bank holidays for full-time staff with leave increasing after three and five years’ service 
• Health cash plan that allows you to claim for some treatments such as dental, optical and physiotherapy treatment 
• Season ticket and cycle loan 
• Pension scheme 
• Family-friendly policies – maternity, paternity, adoption and shared parental leave at enhanced rates 
• Personalised training to suit your career aspirations and professional development 

JDRF is an equal opportunity employer, we welcome applications from all individuals regardless of race, gender, disability, religious belief, sexual orientation or age. 

The role

Joining our experienced and capable team, you will build on what we have achieved so far. You will be responsible for identifying, approaching and securing new opportunities to expand services for people with a primary breast cancer diagnosis and collaborate in embedding these into our services portfolio.

This role will require some travel throughout the UK. The primary focus will be the North of England, West Yorkshire, East Midlands, West Midlands and South West England (Somerset, Wiltshire, Avon and Gloucestershire) with the possibility of further areas in the future. 

About you

You are ambitious, confident and a capable self-starter with strong experience in programme and stakeholder management that leads to demonstrable results.

You will need excellent interpersonal skills as engagement is central to the role. A proactive, inspiring communicator who can build fruitful relationships with a range of internal and external stakeholders, you will be comfortable in adapting your communication style to a wide variety of stakeholders and situations.

About us

We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here. 

The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland.

Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you, whenever you need it.

Dedicated campaigners are here. Fighting for the best possible treatment, services and care, for anyone affected by breast cancer.

Why? Because we believe that by 2050, everyone diagnosed with breast cancer will live – and be supported to live well. But to create that future, we need to act now. 

Job description and benefits

The job description and our attractive benefits package are available for you to download.

Primary location of role and hybrid working

This role can be primarily based in our Cardiff, Glasgow, London or Sheffield office. However, our hybrid working model allows full-time staff members to work up to 3 days per week at home. 

When applying

We hope you choose to apply for this role. When applying please ensure you refer to the essential criteria on the person specification and clearly provide as much information as possible with examples to demonstrate how and where you meet the criteria. If you’ve any questions regarding this role please contact Breast Cancer Now Recruitment Team in the first instance.

Closing date: Monday 18 December 2023 at 09:00am

1st stage interview date: Monday 8 January 2024

2nd stage interview date: Thursday 11 January 2024

Location: UK, Edinburgh or London base preference with flexible working environment, or possibility for UK remote 

Position Status: Full-time, Regular

Salary: Starting salary for this role will be £44,320 commensurate on experience.

Closing date: Applications to be submitted before December 6th

Current unrestricted work authorization for UK is required at the time of application for this position.

About Mercy Corps

Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.

The Department

Mercy Corps’ Development Team in Europe drives and supports strategies for restricted, unrestricted and flexible funds and brand profile raising in the UK and mainland Europe. The team is a crucial and integrated component of the organisation’s global resource development efforts. The team concentrates on four primary revenue streams - Corporate Partnerships, Foundation Partnerships, High Impact Philanthropy and Direct Marketing.

The Position (General Position Summary)

The Direct Marketing Manager is responsible for managing the Direct Marketing team to deliver Mercy Corps’ online and offline fundraising strategy to increase revenue (unrestricted and flexible donations) by growing and diversifying Mercy Corps’ supporter base in the UK. The Direct Marketing Manager will support the team in developing and executing effective direct marketing tactics that include strategic acquisition efforts to expand our supporter base. They will deliver compelling and integrated online and offline campaigns aimed at maximizing revenue, increasing audience reach, and enhancing audience engagement and diversification. In addition to planned campaigns, they will orchestrate emergency appeals in response to crises and bolster the legacy program. The role also encompasses ensuring the delivery of first-class supporter stewardship journeys that articulate the impact of our work and drive donor retention

 The Direct Marketing Manager will bring a combination of strategic thinking, creative flair, and strong analytical skills. They will be adept at developing fundraising strategies, identifying target audiences, planning and executing campaigns and analysing performance metrics to optimise fundraising outcomes. Additionally, they will have the ability to collaborate effectively with cross-functional teams and manage resources efficiently.

Essential Responsibilities

Strategy: Responsible for delivering the direct marketing fundraising strategy aligned with Mercy Corps’ goals, objectives and brand guidelines. This includes setting targets, identifying target audiences, and selecting appropriate channels and tactics to reach and engage potential donors, drive acquisition, and ensure retention. They will ensure to stay ahead of trends and development in the sector, seeking moments for testing and innovation. 

Overseeing Campaign Planning and Execution: Oversee the planning, implementation and monitoring of direct marketing campaigns to generate unrestricted and flexible funding. This involves creating compelling fundraising messages, coordinating with creative and communications teams for the development of marketing materials, managing the production and distribution of campaign materials (such as direct mail, email, social media ads, etc.), and ensuring campaigns are executed on time and within budget; whilst ensuring an appropriate level of alignment and coordination with the U.S. Marketing Team and integrated planning with the wider Development Team in Europe. 

Donor Acquisition and Retention: Identifying and implementing strategies to acquire new donors, as well as retaining and nurturing existing ones. This may include conducting market research, segmenting donor databases, developing targeted acquisition campaigns and implementing donor stewardship initiatives to enhance donor loyalty and lifetime value. 

Emergency Appeals: Manage the Emergency Appeal plan for Direct Marketing and be responsible for its implementation, ensuring information is disseminated and all responsibilities understood across the team. Responsible for timely, effective and coordinated responses to worldwide events using effective appeal strategies to maximise income generation potential. In the event of an emergency or critical operational need, this role will incur some nonstandard working hours, including but not limited to evenings, weekends, and public holidays. The Direct Marketing Manager must be prepared to respond and adapt to such requirements to ensure the continuity of essential operations. 

Performance Analysis: Responsible for analysing campaign performance and evaluating the effectiveness of various fundraising channels and tactics, providing regular reports to senior management in coordination with DevOps team. This involves monitoring key metrics, such as response rates, conversion rates, average gift size and return on investment (ROI). Based on the analysis, make data-driven recommendations to optimise future campaigns and improve overall fundraising outcomes. 

Budgeting and Financial Management: Supporting budgeting and forecasting on income and expenditure, tracking invoices and expenses and ensuring cost-effective allocation of resources to maximise fundraising results (without holding direct fiscal responsibility).

Team Management: Responsible for managing the Direct Marketing Team. This involves recruitment and onboarding, providing guidance and support, setting goals and expectations, conducting performance evaluations and fostering a collaborative and results-oriented work environment. 

Compliance and Ethical Standards: The Direct Marketing Manager must ensure that all fundraising activities comply with relevant laws, regulations and ethical standards. This includes adhering to data protection and privacy regulations, maintaining accurate donor records and upholding ethical fundraising practices. They will regularly input into the departmental Record of Processing Activities (RoPA) and risk register.

Representation: Represent Mercy Corps to a wide range of external stakeholders, including marketing agencies, external suppliers and other partners in a professional manner to maintain effective relationships.

Supervisory Responsibility

Senior Fundraising Officer 

Individual Giving Officer

Accountability

Reports Directly To: Senior Direct of Development Europe

Works Directly With: Development Team Europe

Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects. 

Minimum Qualifications & Transferable Skills

 ·At least six years’ experience in offline and online fundraising (may be weighted in either direction but must have skillset to manage both).

·Demonstrable leadership and management skills – able to set and prioritise goals, targets and workload for themselves and others.

·A demonstrable track record of managing and delivering income generation from high performing direct marketing campaigns across online and offline channels and experience of delivering effective stewardship journeys.

·Possess a clear understanding of budgeting and financial management principles to effectively liaise with Senior Manager.

·Significant experience of running results, analysis and decision-making based on findings.

·Knowledge of using CRM databases, Raisers Edge would be advantageous.

·Working knowledge of UK charity law and data protection, Chartered Institute of Fundraising best practice and HMRC Gift Aid regulations.

Success Factors

 ·Passion for Mercy Corps’ mission.

·High level of motivation, creativeness and professionalism.

·Collaborative attitude and ability to work in partnership with others to deliver objectives.

·Excellent communication skills (both written and verbal).

·Detail-oriented multi-tasker, with excellent organisational skills.

·Able to build and maintain effective internal and external relationships.

·The ability to work under pressure, to tight deadlines, and across multiple projects

·Proactive and solutions-based attitude.

·An exposure to, and interest in, international development issues is important, along with a demonstrable understanding of fundraising priorities for international non-profits based in the UK.

 Living Conditions / Environmental Conditions

This position is based in UK, Edinburgh or London and selected candidate can expect to travel internationally up to 10% of time.MCE team members represent the agency both during and outside work hours and when deployed in a field posting or on a short term assignment or trip to country offices. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures and values at all times and in all Mercy Corps locations.

 Ongoing Learning

In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development.

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.

About The Role
Closing date: 1st November
Contract: This is a fixed term contract for 12 months, covering maternity leave.
 
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
 
Alzheimer’s Society is looking for a Direct Response Marketing Officer to join our Events Marketing team. This role will manage multi-channel marketing campaigns, aimed at maximising the recruitment of supporters and income. 

You’ll report to the Events Campaign Marketing Manager, and have regular interaction with the Senior Marketing Manager and other Direct Response Marketing Officer. The Events Marketing team is in the Events team and sits in the wider Income and Engagement directorate.
 
The Events Marketing team is responsible for recruiting event participants across a range of sports, challenge, and mass events, as well as cross-sell our supporters into other fundraising events or products. 

Day to day this means you could be working with our media agency to plan, deliver, and optimise activity across media channels including, but not limited to, Radio, Door Drops, Direct Mail, Meta, PPC & OOH, writing copy for social media ads, selecting images to use on our web pages, reporting to your event lead on campaign performance or collaboratively working on marketing budgets for your upcoming campaigns. 
 
About you

- You will have previous experience working in a marketing role
- You’ll need a team approach to your work, highly organised with the ability to manage multiple complex marketing campaigns.
- You will be used to working collaboratively and be able to prioritise your workload effectively and remain solution focussed.
- You will be experienced in developing outstanding multi-channel marketing plans utilising data and insight to inform your decisions.
- You will be a fantastic communicator, with great attention to detail.
- We are looking for someone who is driven and passionate and will work to maximise our income to increase the impact we have on the lives of people affected by dementia.

About Alzheimer's Society
At Alzheimer's Society, we believe passionately that life doesn't end when dementia begins. We are here for anyone affected by dementia, and we do everything we can to keep people with dementia connected to their lives and the people who matter most.
 
Everything we do is shaped by people affected by dementia. Their knowledge and experience are critical to bringing about real-world solutions. From choosing the most promising research through to telling their stories to raise awareness; they are the heart of this organisation.
 
Our Values
    
We are Determined to make a difference when and where it matters most, by being passionate, focussed and making a lasting impact for people affected by dementia.
Every one of us is a Trusted expert, listening, learning and using evidence and experience. We are Better together by being open, combining our strengths, helping us to achieve more together. We are Compassionate, we are kind and honest, and we don’t shy away from challenges.

Through our values we will make the greatest difference for people affected by dementia.
Equal Opportunities
 
We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.
We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do. During your recruitment process we want to make sure that you bring your whole self and be at your best.

Marketing Manager 

Reports to:Head of Media, Brand and Relationships 
Location:Remote (UK based) / Bristol / London  
Salary: £42,750 per year  
Length of contract: 37 Hours per week, permanent

Closing date:  9am Wednesday 13th December 
Interviews: Stage 1: 10th-11th January 2024  
Stage 2: 17th-18th January 2024 

Please note that we do not invite enquiries from recruitment agencies. 

Main Purpose of Post 

This role manages organisational marketing and supports income generation.  The main purpose of the post is to create marketing strategies and marketing communications to promote Women’s Aid’s products and services to its target audiences. The Marketing Manager will create and implement a new marketing strategy, crucial to the ongoing development of WA profile. Understanding the needs of the charity, you will be responsible in identifying marketing plans and initiatives which will enable WA to meet both the long and short- term needs. You will lead in the planning and implementation of creative marketing activities and will work closely with Head of Media, Brand and Relationships to deliver the success of the strategy.

Line manages: Communications Officer for Training and Education team; Communications Officer for Fundraising team (both part-time posts) 

DUTIES AND KEY RESPONSIBILITIES 

• Will lead on marketing planning and activities for the organisation, under the direction of the Head of Media, Brand and Relationships and working alongside business development colleagues.

• To be accountable for increasing demand for products and services and increasing leads and opportunities for the charity. 

• To understand the motivations of why people, engage with our services and products, and to codify this to create journeys for those who engage with us.

• To line manage the Communications Officer for the National Training Centre and Communications Officer for the training team. 

• To oversee market research to understand our positioning within the market and to keep up to date with market trends, working closely with the Business Development Managers to collate relevant data. 

• To create an omni channel organisational marketing strategy, targeted towards our multiple audiences and meeting their needs, using a range of channels including online and social media. 

• To work in collaboration with other colleagues and organisations to ensure that marketing is informed by charitable objectives and income targets. 

• To be able to work with budgets and create realistic targets and KPIs for direct reports. 

• Represent Women’s Aid at events as required. 

General Responsibilities  

• To maintain clear and adequate records of work completed; and to produce reports on work programmes and activities as required by management. 

• To contribute to team meetings and organisational priorities, to prepare and participate in supervision and appraisal meetings as required. 

• To take direction on projects and priorities from your line manager, this may vary from time to time.

• To assist in the organisation of meetings, conferences or events organised by Women’s Aid, if required. 

• To provide support and assistance to the Media, Brand and Relationships Team and Women’s Aid’s CEO as necessary. 

• To abide by all organisational policies, codes of conduct and practices, and to work within a framework of equal opportunities and anti-discriminatory practice.

• To be flexible within the broad remit of the post. 

Other  

• This job may involve occasional unsocial hours and travel throughout England.

Person Specification 

EXPERIENCE Essential: 

• Significant experience of working in marketing, minimum of three years. 

• Experience of line management. 

• Experience of working effectively with a range of stakeholders, building relationships at a high level and work collaboratively. 

• Experience of maintaining systems for information storage and retrieval.

• Experience of online communications/websites/social media, including Content Management Systems. 

• Budget management experience 

• Proven track record of successful results from marketing initiatives 

• Have experience in delivering multi-channel marketing campaigns 

Desirable: 

• Experience marketing in a charity environment. 

SKILLS & ABILITIES Essential: 

• Ability to market products and packages, while keeping organisational values at heart of approach. 

• Effective communications skills both written and verbal,

• Good influencing skills 

• Ability to produce high quality written material, for copy writing, copy editing and marketing materials. 

• Ability to carry out a range of research and information-gathering activities. 

• Ability to provide effective customer services to a wide range of individuals and organisations and to maintain and develop positive relationships. 

• IT skills, including accurate data inputting skills, ability to use Microsoft programmes, understanding of Content Management Systems and troubleshooting simple website problems,  and willingness to learn new packages and IT skills as required. 

• Ability to communicate sensitively with survivors of domestic abuse to discuss case studies.

• Ability to work on own initiative and prioritise work, work to tight deadlines and respond to urgent unplanned demands. 

Desirable 

• Experience of Adobe Creative Suite or similar desktop publishing programmes used to create documents and web banners. 

KNOWLEDGE Essential: 

• An understanding of the requirement to maintain confidentiality in relevant areas of work. 

• A basic understanding of, and sensitivity to, the issues relating to domestic abuse, including the nature of domestic abuse and its impact on women and children.

• An understanding of the principles and practices of marketing. 

EDUCATION/TRAINING 

We welcome applications from candidates who hold a marketing or communications qualification however no formal qualification is required

OTHER REQUIREMENTS 

• Able to demonstrate a commitment and sensitivity of the aims and objectives of Women’s Aid; 

• Commitment to anti-discriminatory practice and equal opportunities; 

• Willingness to work occasional unsocial hours as required. 

Summary of Terms and Conditions of Employment 

Terms of appointment: Confirmation of appointment will be subject to the satisfactory completion of a probationary period.  This will normally be of six months (less for short term contracts).  During this time an employee will be expected to establish their suitability for the post. During the probationary period employment may be terminated in writing, giving one week's notice by either party (this may be waived by mutual agreement). Only any statutory dismissal procedure will apply during the probationary period. There is no probationary period for contracts of under 3 months. 
All posts are subject to a DBS check, two suitable references and right to work checks. 
Salary:  £42,750 pro rata + benefits. Salary is paid in arrears through bank credit by the 25th of each month.  Part time staff receive pro-rata payment based on hours worked.  
Working hours:  The standard working hours for this post are 37hours per week, based in London/Bristol/Remote UK based; benefits include a generous bank holidays and annual leave package and contributory pension scheme.  All posts, including remote posts must be based in the UK. 
Support and supervision:  Women’s Aid has a commitment to providing regular supervision and support to staff with annual appraisals forming a key part of staff development.  We have a training policy in place and encourage staff to take an active role in their career development plan. 
Pension:  Women’s Aid is enrolled with the People’s Pension scheme. Women’s Aid normally contributes 7% of salary and the employee contributes 3% towards the group pension scheme. Eligible staff will be automatically enrolled on the scheme when they have successfully completed the 3-month interim probationary review.  
Annual Leave:  Women’s Aid offers an annual leave entitlement of 28 days per year rising by one day per year until 30 days annual leave per year is reached.  In addition, we offer 8 days public holidays plus 2 additional days in March and August. Plus, three days of ‘end of year’ leave, bridging the gap between the festive holiday period and new year to allow colleagues to rest and recharge during this unique quiet time. All leave entitlement is calculated pro-rata for part time employees 
Other leave:  Employees have contractual rights to time off for reasons of sickness, maternity and other circumstances. 
Period of notice: 2 months after your probationary period has been completed. 
Union:  You have a right to membership of a trade union. Women’s Aid recognises Unison.  
Asylum and Immigration Act 1996:  To confirm your right to work in the UK, Women’s Aid will need to see the original of at least one document from a specified list (available on the UK Government website). Most commonly this is a British Passport. 
Additional information is available on request. 

Senior Direct Marketing Executive – Supporter Journeys and Loyalty

Location: London/Hybrid
Contract Type: Permanent
Hours: Full time
Salary: £40,979 - £45,293 per annum - It is company policy to start new employees at the beginning of their pay band.

Join us in our efforts to end extreme poverty, whatever it takes.

Concern Worldwide (UK) is looking for a permanent Senior Direct Marketing Executive – Supporter Journeys and Loyalty to join the Public Fundraising team in London.

About you

You will lead on the development of and successfully implement Concern worldwide UK’s supporter stewardship and loyalty strategies, harnessing insight, and analysis to provide donors with engaging and inspiring journeys, cross selling at key moments, and maximising the lifetime value of supporters. You will have proven experience demonstrating the ability to manage campaigns with excellent organisation skills and demonstrable analytical skills and highly numerate with experience of keeping and monitoring financial & budgeting reports.

About us

Concern Worldwide is a non-governmental, international humanitarian organisation dedicated to the reduction of suffering and working towards the ultimate elimination of extreme poverty in the world’s poorest countries. Our mission is to transform the lives of people living in extreme poverty.  We work with 25 million people each year, in some of the hardest to reach and most fragile places. Places prone to conflict, natural disasters, climate change and extreme hunger.

About our office:

Concern is currently trialling a hybrid model. Staff are expected to come into their base office once per week or the monthly equivalent i.e., 4 times per month. Staff are also able to flex their start and finish times between the hours of 7am to 7pm daily.

Please upload your CV and cover letter by 7th January 2024.

All candidates who are short-listed for an interview will be notified via email after the application deadline.

Candidates must be legally entitled to work in the UK at the time of application.

Condition of Appointment:

The successful post holder will be required to complete a criminal records self-declaration form.

Equality, Diversity and Inclusion:

Concern Worldwide encourages all qualified candidates, irrespective of gender, ethnicity and origin, disability, political beliefs, religious beliefs, sexual orientation, or socio-economic status to apply to become a part of the organisation.  Concern is against all forms of discrimination and unequal power relations and is committed to promoting equality.

You may also have experience in the following: Direct Marketing Executive, CRM Marketing Executive, Database Marketing Manager, CRM Manager, Email Marketing Executive, eMarketing, Online Marketing, Internet Marketing, Campaign Executive, Campaign Manager, Digital Marketing, Third Sector, NFP, Not for Profit, Charity etc.

REF-210 191

We have an exciting opportunity for an experienced Director of Marketing and Communications to join our team in Birmingham, with hybrid working available. In return, you will receive a competitive salary of £55,000 - £61,000 per annum depending on experience.

NGA is an independent, not-for-profit national membership organisation for state school governors, trustees and governance professionals in England. Our work aims to improve the educational standards and wellbeing of young people by increasing the effectiveness of governing boards and promoting high standards. As expert leaders in school and academy governance, we provide information, advice, guidance, professional development and e-learning.

About the Director of Marketing and Communications role:

The ideal candidate will have considerable experience of managing a marketing and communications function as well as a thorough understanding of school governance. Excellent project management and communications skills and the ability to work to strict deadlines are essential, as is the ability to manage teams and attention to detail.

Benefits of working for NGA:

- Annual leave entitlement of 25 days (FTE) increasing to 27 with continuous service, 8 days bank holiday and 3 days Christmas closure, with the ability to buy and sell annual leave
- Employer contribution pension scheme at 7%
- Hybrid working (between our Birmingham office and home working) and other flexible working arrangements on request
- Wellbeing support through our employee assistance programme
- A healthy training and development budget (CPD) with a wide range of learning and development opportunities
- A commitment to environmental sustainability includes a cycle to work scheme and encouragement to use public transport, including railcards

Key responsibilities of our Director of Marketing and Communications will include:

- Lead the marketing and communications function, developing the annual strategic plan to deliver the NGA’s priorities including membership growth, increased influence and impact, and member retention
- Lead the membership development strategy overseeing the work of the Governance Development Team and taking direct responsibility for increasing membership enquiries through the website
- Work closely with the Professional Development department to plan and provide effective support for promoting the NGAs professional development offering
- Establish the new combined marketing and communications department developing them as a team, agreeing remits and monitoring performance, and introducing the new department to the rest of the NGA
- Develop and take ownership of all aspects of the customer journey and ensure activities are as effective as possible in moving prospective, and existing, members along the value chain. 
- Develop and manage the messaging to the NGA’s key audiences identifying needs, pain points, value proposition and supporting evidence
- Take responsibility for public relations including media engagement and prominent speaking ops to increase the influence of the NGA
- Ensure all marketing and communications activities have agreed metrics and that these are tracked and evaluated regularly to ensure maximum impact of all activities

What we’re looking for in our ideal Director of Marketing and Communications:

- At least 10 years’ experience of senior marketing and communications, ideally with experience in a charity or membership organisation
- Experience of senior leadership, working within a senior leadership team and reporting to the Board
- Able to develop and implement a marketing and communications plan that meets the strategic needs of the organisation
- Experience as an effective marketer who has led high performing teams, and helped organisations to grow and increase sales
- A solid understanding of digital marketing and communications strategy, and tactics, as well as expertise in other aspects of the marketing mix
- Solid understanding in how to track, collect and report on marketing and communications activities to understand their tactical and strategic impact

If you feel that you are the right candidate for the role as our Director of Marketing and Communications or would like to find out more information about the role, then please click ‘apply’ now.We’d love to hear from you.

We are very excited to partner with the Royal Marsden Cancer Charity to recruit their new Senior Legacy Marketing Manager.  This is a permanent role with a hybrid working pattern, coming into the Chelsea office 2 day/week.

You would be joining at an exciting time for the organisation. The Royal Marsden Cancer Charity is currently developing a new five-year strategy that aims to significantly grow reach and income. The Legacy team will be developing a new strategy to dovetail with the organisational aspirations, that focuses on engaging, stewarding and retaining more supporters who wish to leave a gift in their Will - to help achieve a sustainable increase in income for the Charity.

This role will develop and manage key legacy marketing activities, while growing awareness of legacy giving, building engagement and increasing loyalty amongst supporters at all stages of their legacy journey.

Key responsibilities include:

• Support the Head of Legacies to review current activity and develop and implement an integrated Legacy Giving strategy, including digital and offline marketing plans for all legacy campaign activity using market knowledge and sector insight
• Work collaboratively across all areas of Marketing and Fundraising to ensure successful delivery of fully-integrated campaigns
• Project manage product development and new initiatives for them team including reviewing & optimising the free Will writing service products
• Help develop & manage digital and offline supporter journeys for all legacy supporters, converting these into detailed activity plans
• Manage effective stewarding and thanking of legacy supporters
• Line management responsibility for the Legacy Executive

Key skills include:

• Proven experience in legacy marketing or direct giving/supporter marketing
• Ability to prioritise own workload and that of direct reports, highly organised, flexible and adaptable
• Strong stakeholder engagement skills, with the ability to work collaboratively across all departments
• Ability to work alongside the Head of Legacies on strategic direction, as well as deliver operationally across full-mix campaigns
• Desire to bring new ideas
• Previous experience in a line manager role, or ability to express fundamentals of management

To be considered for this position please apply with your CV as soon as possible. Regrettably please note we may not be able to reply to each and every application.

Along with the client we are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age, or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.

About Outward

For over 40 years, Outward has been providing high-quality support, care and supported housing services to vulnerable people in London and has grown from strength-to-strength. We believe in engaging, enabling and empowering the people we support to make positive choices and take advantage of good opportunities.

About the Role

We are recruiting an enthusiastic, creative and committed Deputy Manager to lead and motivate our teams in 2 of our Autism/Learning Disability supported living services located in Hackney and Haringey. The services are aimed at supporting the skills building needed to increase the independence of people with autism and/or learning disabilities and behaviours of concern. Responding to the Transforming Care agenda this service is providing a real opportunity for people who may have been in previously unsuitable/unstable housing, or in hospital settings, to have their own flat with support that enables them to thrive and enjoy a good quality of life, as active and valued members of their community.

Outward’s autism and PBS specialist services have a strong reputation across East London, where we support people to live full and active lives, with support designed around the person’s personal ambitions and choices. Supported by Outward’s Positive Behaviour Support Lead, you will create a culture that promotes Positive Behaviour and Active Support values and practice with physical and social environments that are personalised and supportive, teaching people new skills and ways of communicating which reduces behaviours of concern.

About you

You will share our values and passion to engage, enable and empower vulnerable adults to lead the lives they want. Using your experience of working in a similar setting you will have developed the skills you need to engage and motivate service teams to provide creative and flexible services  that make a positive difference to people’s lives.

As the Deputy Manager you will be responsible for ensuring the delivery of a high quality support service for adults with a range of needs, through making sure the service adheres to all the relevant legislative and performance standards, contract compliance.  You will be an excellent communicator liaising effectively with key stakeholders including statutory multi-disciplinary and health professionals, family carers and customers. You will be able to easily interpret and apply policy into practice, including principles and practices of safeguarding adults at risk, budget management, health and safety, mental capacity act and upholding the rights of customers to be involved at all levels of decision making as well as achieving good outcomes for customers.

You will be required to be able to work with a females and males, be fully flexible, work some evenings, weekends and bank holidays. You may also be asked to do an occasional sleep-in and will provide regular out of hours on-call support for which additional payment will be made. You may be required to complete some frontline support shifts as part of the role.

Duties

• You will work within the values and spirit of Outward to engage, enable and empower customers to achieve their goals and ambitions where they are able within a person centred approach.

• You will develop and motivate support workers to be positive and enthusiastic about their work and to deliver high quality and personalised support.

• You will work with the service manager to develop systems to enable support hours to be used creatively and flexibly to meet the needs of the people we support.

• You will lead your team to develop support plans and risk assessments that reflect people’s needs, preferences and aspirations; creating a culture where plans are actively implemented and reviewed so that people are supported in the way that they want. 

• You will deliver a service that meets and aims to exceed the expectations of the people we support, their funders, the local authority and relevant standards of care.

Positive behaviour Support

Outward Housing supports people who are known to present behaviours of concern by using the Positive Behaviour support model because PBS puts the person first.

PBS is pro-active and the main focus is getting the environment right for the individual, rather than responses/reactions following challenging behaviour and on better supporting the person through improving their quality of life.

PBS approaches are based on a set of values of enabling inclusion, choice, participation and equality of opportunity. PBS is about working in partnership with the person, their family, staff and professionals.

Existing knowledge/experience in following the PBS approach would be beneficial but not essential as we do provide extensive training. A shared value of understanding and supporting a person’s behaviour and finding ways to work with them to improve this is essential.

Benefits

We value everything our staff do for the people we support, so we provide a great benefits package:

• Flexible working hours that will give you the work life balance that is right for you
• Up to 25 days annual leave plus bank holidays (pro rata for part time)
• Computing Scheme
• Credit Union Scheme
• Cycle-to-Work Scheme
• Death in Service Benefit
• Health Assured – Employee Assistance Programme
• Blue Light Card
• Eye care Vouchers
• Flu Jab Reimbursement
• Long Service Awards
• Pension Scheme
• Purchase Additional Annual Leave
• Refer-a-Friend Scheme
• Retirements
• Loans (including season tickets and parking permit loans)

Outward is committed to safeguarding and promoting the welfare of adults at risk and expects all staff to share this commitment. This post involves working with or having access to adults at risk and/or their records so we will require an Enhanced Disclosure from the Disclosure and Barring Services for successful candidates. This will be fully subsided by Outward.

How to Apply

If you think you meet the requirements of the role then please submit an application by following the link below:

The closing date for all applications is 9am on 28th December 2023.

Interviews will be held week commencing: 8th January 2024.

We are committed to equal opportunities and welcome applications from all sections of the community.