Diversity jobs
Location: Farringdon, London (Hybrid)
Salary: £35,000 per annum
Contract: Two Years Fixed Term, Full-time (35hours/week)
Closing date: Tuesday 24 February
About St John International
St John International connects and supports 44 St John Establishments around the world — a global family committed to saving lives and building resilient communities through first aid, healthcare, and humanitarian support.
We are entering an exciting new chapter: developing our fundraising arm, expanding into new audiences, and working more closely than ever to tell our shared story as one global movement. It’s a moment of transformation and opportunity — and we’re looking for someone who can help us share that story with the world.
About the Role
We are looking for a Social Media and Engagement Officer with a genuine passion for conversation, connection, and community. This is not a broadcasting role — it’s about dialogue. You’ll be the voice of St John International across our social media channels, engaging with audiences in real time, responding thoughtfully to emerging conversations, and finding opportunities to amplify our work and our people.
You’ll help us grow beyond our traditional audiences, reaching new spaces and communities, and positioning St John International as a global leader in first aid and humanitarian service. You’ll work closely with the Communications Team to bring our quarterly communications strategies to life and ensure every post, comment, and interaction reflects our shared purpose and values.
The role reports to the Director of Communications and works closely with colleagues in the Fundraising Team and our network of international communicators across 44 St John Establishments.
Key Responsibilities
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Act as the first point of contact for St John International’s social media communities, responding to comments, messages, and discussions in a timely, engaging, and brand-aligned way.
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Serve as a guardian of our brand voice — confident, compassionate, and inclusive — ensuring all communications reflect our global values.
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Identify and nurture opportunities for meaningful engagement across LinkedIn, Instagram, Facebook, and emerging platforms.
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Collaborate with the Communications Team to plan and execute content that supports quarterly communications strategies.
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Monitor conversations about St John and related sectors, identifying trends, opportunities for thought leadership, and potential risks.
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Support and elevate St John’s network of expert speakers, identifying new digital and offline platforms to showcase their expertise with broader audiences.
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Work closely with colleagues across Establishments to gather stories, visuals, and insights that highlight our global impact.
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Ensure all content and engagement reflect an understanding of cultural diversity, political sensitivity, and our international context.
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Use social media analytics tools to monitor performance, report on engagement growth and sentiment, and provide insights to inform future strategy.
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Occasionally attend events or workshops (in the UK or abroad) to capture stories and build relationships with partners.
About You
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You’re a natural communicator who thrives on genuine interaction and knows how to build rapport online.
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You have a strong grasp of brand voice and can adapt tone and messaging to suit different audiences and contexts.
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You’re curious and empathetic — able to navigate complex or conflicting information and find clarity in nuance.
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You’re globally minded, culturally sensitive, and politically aware, with a good understanding of how narratives play differently across international regions.
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You have demonstrable experience managing social media channels for an organisation, ideally with an international, humanitarian, or non-profit focus.
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You’re proactive and creative, with an eye for storytelling and a commitment to continuous improvement.
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You can confidently use analytics tools to measure and interpret social media performance.
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Experience with tools such as Meta Business Suite, MailChimp, or similar is desirable.
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Familiarity with Canva or Adobe Creative Suite would be an advantage but is not essential.
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As our platforms develop, we’d love for you to be confident in short-form video editing. This would include turning raw footage from our St John Establishments or events into usable content for Reels, Shorts and LinkedIn videos. On the job training for this can be provided if needed.
What We Offer
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A collaborative, values-driven environment within a global organisation making a real difference.
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The chance to shape and elevate St John International’s voice as we grow our global profile.
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Hybrid working arrangements, with at least two days of your week in our Farringdon office.
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Professional development opportunities and access to a global network of communicators.
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The opportunity to see your work directly contribute to life-saving impact around the world.
Inclusion and Diversity
St John International is committed to diversity, equity, and inclusion. We welcome applicants from all backgrounds and encourage those with lived experience in international, humanitarian, or community-based work to apply.
We want to hear from all interested candidates, and to be considered for the position please submit a short cover letter along with your CV, outlining why you're right for the role. Interviews will be held w/c 9th March.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Would you like to make a lasting difference in the lives of children affected by domestic abuse? Join an award-winning trauma recovery service provider that is passionate about making a positive difference to the lives of children and families.
Bounce Back for Kids (BB4K) is a lifeline for children healing from the trauma of domestic abuse. From April next year, we’re expanding our service and looking for new Support Workers to join our team – helping guide children and families on their healing journey.
Position: Bounce Back for Kids (BB4K) Support Worker
Location: Homebased with frequent travel. Role covers casework activity across Oxfordshire area including Cherwell, West Oxfordshire and the wider Oxfordshire area.
Contract: Permanent part time – 18.5 hours per week, weekdays.
We’re open to discussing working patterns that match both your needs and our service delivery. We’re also open to discussing an opportunity for 24 hours.
Salary range: £12,868 - £15,727 pro-rata per annum (full time equivalent range £25,735 - £31,453 per annum)
About the role:
As a Support Worker you will play a significant role in supporting children and families affected by domestic abuse, some of your key responsibilities will include:
· the completion of assessments to understand the needs of families
· delivering group work for children and parents
· provide 1-2-1 sessions to children and families most in need
· supporting our families through providing outreach support
About you:
A successful Support Worker will need a good understanding of domestic abuse and the impact on children and families (or an interest in working in this field), with experience of delivering groupwork programmes for vulnerable parents and/or children.
If this sounds like you please apply today to join a collaborative and dedicated team who are part of something truly meaningful.
We welcome applicants from diverse backgrounds, including those with personal lived experience of domestic abuse or from underrepresented communities, who meet the essential role requirements.
For more information about our BB4K service please visit our website where you will also find contact details and information about how to apply.
Closing date: 9am, Fri 27 February 2026
Early applications are encouraged as we may review and appoint on an earlier basis if a successful candidate is secured.
Other roles you may have experience of could include: Family Support Worker, Family Key Worker, Children’s Support Worker, Domestic Abuse Support Worker, Domestic Abuse Key Worker, Recovery Worker, Assistant Support Worker, IDVA Independent Domestic Violence Advocate, ISVA Independent Sexual Violence Advocate, etc.
Safeguarding is at the heart of everything we do at PACT. We have robust measures and best practices in place to safeguard and protect the welfare of children, young people and vulnerable adults and we take pride in maintaining outstanding safeguarding standards.
Anyone joining our team is subject to PACT’s safer recruitment pre-appointment enquiries, including a Disclosure Barring Service (DBS). The role description provides information on what our safer recruitment enquiries include and the level of DBS required to work in the role.
All opportunities with PACT are based in the UK.
an adoption charity and family support provider helping hundreds of families every year through outstanding adoption and adoption support services

The client requests no contact from agencies or media sales.
About us
Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.
Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.
Location: Based in Crisis Skylight Edinburgh, Cranston House, 271 Canongate, EH8 8BQ, with regular travel to partners and supporters across Scotland, and to London for wider team meetings.
Contract: 12-month fixed term contract (parental leave cover).
About the role
2025 was a huge year for Scotland, Crisis’ campaign to introduce new laws to prevent homelessness was a success. Scotland now has one of the most progressive homelessness systems in the world. But rising living costs, shortages of affordable homes and a lack of support are pushing more people towards poverty and homelessness. It doesn’t have to be this way.
We are now looking for a Fundraising Manager to focus on building and shaping Crisis’s high value income in Scotland in both corporate partnerships and philanthropy. With a strategic focus, you will connect high value partners and supporters our mission in ways that are ethical, person-centred and rooted in dignity and respect for people experiencing homelessness.
You will be responsible for proactively identifying, cultivating and converting a pipeline of high value prospects across corporate and philanthropy, as well as managing a portfolio of high value individuals and providing a brilliant stewardship experience. We have ambitions to significantly increase the high value income we generate in Scotland and will lead on the development of a growth strategy to help us realise these ambitions.
Working collaboratively across Crisis, you’ll champion inclusive, values-led ways of working and use insight, influence and partnership to help drive lasting impact in our work to end homelessness.
About you
We are looking for:
- A highly motivated, proactive relationship builder with a strong track record of growing regional high-value income and spotting the most promising opportunities
- An ambitious, confident, values-led fundraiser has experience leading direct (high value) income generation within Scotland
- Strong experience in identifying, cultivating and winning regional and devolved nations corporate partnerships and delivering brilliant stewardship to a portfolio of philanthropists.
- Proven ability to develop compelling regional or devolved-nations cases for support and high-value propositions
- Strategic and outcome-focused, with the credibility and drive to demonstrate the income potential of high value income in Scotland and build a plan to realise it.
Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Working at Crisis
Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.
Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.
As a member of the team, you will have access to a wide range of employee benefits including:
- A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage.
- Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
- Pension scheme with an employer contribution of 8.5%
- 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
- Enhanced maternity, paternity, shared parental, and adoption pay.
- Flexible working around the core hours 10am-4pm
- Wellbeing Leave to be used flexibly
- And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How do I apply?
Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.
Closing date: Tuesday 17 February 2026 at 23:59
Interview date and location: Friday 27 February 2026 via Microsoft Teams
AI in Job Applications
We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.
Registered Charity Numbers: E&W1082947, SC040094
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Project Trust is an education charity with over fifty years’ experience in international volunteering for young people. We organise challenging, long-term placements for 17–25-year-olds with partnership organisations in Africa, Asia and the Americas.
We annually select up to 200 young people from across the UK for immersive and focused teaching and youth development projects around the world. Our Volunteers are provided with training and support before, during and after their international placements and return home with broadened horizons and an impressive range of transferable skills, true Global Citizens.
We are looking for an enthusiastic, creative and organised Digital Marketing Assistant to join our digital engagement team. This new role could be ideal for someone starting their career in digital communications, content creation or marketing.
As our Digital Marketing Assistant, you will support the day-to-day delivery of our digital content across social media, our website and other online platforms, telling the stories of our Volunteers and the impact of our work at Project Trust. You will support our digital marketing activity and fundraising campaigns, contributing to our digital engagement strategy. You will also be involved in wider organisational activities working directly with young people.
The role is home-based with some UK travel and the occasional requirement to work evenings and weekends.
Main areas of responsibility include:
· Collect stories, quotes, photos and videos from Volunteers before, during and after their placements
· Create engaging content and share on Project Trust’s social media channels (including posts, stories, reels, and simple graphics)
· Support digital campaigns to promote Volunteer opportunities, increase applications and fundraising
If you are passionate about youth development and want to use your digital skills to inspire the next generation, apply now.
DIGITAL MARKETING ASSISTANT
Responsibilities & duties
Digital content and communications
· Create engaging content for Project Trust’s social media channels (including posts, stories, reels, and simple graphics)
· Help plan, draft and schedule content in line with marketing and fundraising campaigns and key dates
· Support with maintenance and updating of Project Trust’s website
· Create digital assets such as images, short videos, blog posts, and email content
· Create content for and distribution of our newsletters
Story gathering and impact
· Collect stories, quotes, photos and videos from Volunteers before, during and after their placements
· Turn these into compelling digital content that shows the impact of Project Trust’s work
· Curate our library of digital content
· Support basic reporting on digital engagement and audience response
Volunteer recruitment and applications
· Develop digital campaigns to promote Volunteer opportunities and increase applications
· Assist with keeping application-related web pages and digital recruitment materials used up to date
Team and organisational support
· Work closely with the Digital Engagement Coordinator and Volunteer & Schools Engagement Team to support campaigns and day-to-day digital activity
· Contribute to wider organisational work with young people directly, such as Volunteer selection, training, pre-departure briefings and ongoing Volunteer support where needed
· Participate in events such as virtual open evenings and in-person sessions
Miscellaneous
· Administrative tasks associated with all of the above
· Within the job holder’s skills and abilities, support the Digital Engagement Co-ordinator and Volunteer & Schools Engagement Manager as required in other tasks or activities which contribute to the achievement of Project Trust’s objectives and its development
· Travel to attend meetings elsewhere in the UK, plus some evening and weekend working, required
Essential skills
· A demonstrable genuine interest in digital media, social platforms and storytelling
· Experience in creating content for social media, blogs or websites (this could be personal, voluntary or from studies)
· Good written communication skills and attention to detail
· Creativity and willingness to try new ideas
· Ability to organise your time, work independently and manage multiple small tasks
· An interest in international volunteering, youth development or the charitable sector
· Ability to travel to other parts of the UK as required
· Ability to work remotely from an appropriate home base
· Willingness to undertake work outside standard office hours
· Commitment to Project Trust’s purpose, approach, ethos
Desirable
· Understanding of running and supporting digital advertising, such as paid social or search ads (eg setting up campaigns, monitoring performance or supporting optimisation)
· Skills in tools such as Canva, Adobe, social media platforms or content management systems
· Knowledge of analytics tools (eg platform insights, Google Analytics) and an interest in using data to improve content
· Interest in photography, video or design
· Marketing or digital marketing qualification
Conditions of Service
The appointment will be made subject to Project Trust’s detailed terms and conditions of employment. Candidates should be aware that:
· The post holder will be required to obtain an enhanced Disclosure Scotland check (PVG)
· Any offer of appointment will be made subject to the receipt of satisfactory references
· The post holder must have the right to work in the UK
If you are passionate about youth development and want to use your digital skills to inspire the next generation, apply now.
How to apply
Download the job pack and return completed documents by 4 March 2026.
Please don't use AI in your applicaiton.We want to hear about you, your genuine interest in the role and why your skills, personality and values make you a great fit for the role.
First round interviews will take place in the week beginning 9 March 2026, on Microsoft Teams. Short-listed candidates will be asked produce a piece of work as part of the selection process.
Please note, we will be reviewing applications as they are received and reserve the right to close the advert early if a suitable candidate is appointed. We therefore strongly encourage early applications to avoid any disappointment.
The start date is late March/early April 2026.
Project Trust recognises the positive value of diversity and we welcome applications from people of all backgrounds.
Project Trust empowers young people to develop their confidence, resilience, awareness and leadership skills in cross-cultural exchange.
The client requests no contact from agencies or media sales.
Recovery Worker
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
Job Title: Recovery Worker
Location: Based within Bedfordshire. Unfortunately this service does not have step free access. The building is approximately a 10 minute walk from Bedford Station.
Salary: £26,200
Shift Pattern: 37.5 hours per week Monday to Sunday 08.00 - 16.00 or 14.00 - 22.00. You may be required to work outside these hours as per service and resident requirements, including bank holidays as required on the rota.
About the Role
Join our brand new Mental Health Service step down service which is due to go live April 2026! The service forms part of a wider integrated initiative for urgent and emergency care. You will support our residents who are at risk of admission but can be supported outside of mental health hospital settings, by providing tailored support to them to help them overcome their personal barriers, and achieve their goals, to live more fulfilled lives and independent living.
We are seeking a dedicated, patient, and compassionate Recovery Worker with a focus on achieving outcomes to deliver flexible, tailored, person centred support to help residents improve their quality of life, overcome challenges, and achieve personal goals. Using your communication skills, you will build trusting professional relationships, support residents to reintegrate into the community, and play a vital role in helping them rebuild their lives through personalised support plans, activities, and partnership working.
Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Some Key Responsibilities Include:
- Ensure the safety and wellbeing of residents at all times
- Supporting with the creation of tailored support plans in collaboration with the wider team and resident.
- Focusing on empowering our residents to take control over their lives and meet their personal goals
- Planning activities to engage residents with other people, communities, and opportunities
- Be a valued and reliable member of the team, completing handovers for night colleagues for a seamless service
- Follow safeguarding procedures and report any concerns when needed.
- Support residents with taking their medication and keep accurate records. Build good working relationships with colleagues and outside agencies.
About You
We're looking for a compassionate, motivated, and proactive individual with a commitment to delivering high quality, person centred mental health support. You will be knowledgeable of mental health and have an understanding and experience in how to support those who struggle. You thrive in fast paced environments and adapt well to changing situations, maintaining a non judgmental and trauma informed approach. Your ability to build meaningful, effective relationships with people from diverse backgrounds, while respecting and promoting equality, diversity, and inclusion, sets you apart.
- Experience working with people with multiple and complex needs, ideally in mental health and residential setting
- Ability to engage with people from different backgrounds, build rapport, and empower them to achieve their personal goals
- Ability to show empathy and compassion to our residents, and different challenges they face
- IT Proficiency, ability to learn new software programs, basic Microsoft experience
- Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents
- Cultural awareness, Self awareness, and ability to identify personal growth areas and take feedback
- Ability to promote the service and provide outreach based provision, with an ability to liaise and work effectively in partnership with stakeholders
- Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
What we Offer
- 25 days (Full time equivalent) annual leave, increasing with the length of service
- Employer Pension Contribution
- Eligibility to register with Blue Light Discount Card
- Access to discounted tickets for music events, shows, sports and more
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
- Training and Development, including access to courses, upskilling, and progression plans
- Employee Assistance Programme, including counselling
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
- EDI Ambassador programme
About Social Interest Group (SIG)
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change.
We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.
Additional Information
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below.
Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.
Empowering independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital and off the streets
Trust Fundraising Executive
Hours: Full-time (35 hours per week)
Location: London N4, but with with the flexibility to work from home part of the week.
Salary: £28,768 (+ a cost of living increase from 1st April 2026 in line with NJC scales)
Contract: Permanent
About us
Prisoners Abroad is a unique human rights and welfare charity providing advice and support to people affected by overseas imprisonment. We help British people during their incarceration, when they return to the UK and need resettlement services, and we also support their family throughout the trauma. It doesn’t matter to us the reasons people find themselves in need of our services – and we never judge. Our range of services make sure they survive, mentally and physically, so that they can face the future with hope.
About the role
This is an exciting time to join our successful fundraising team and support the generation of income for our life-saving work through charitable Trusts and Foundations.
Supporting the successful delivery of our strategy, you will be part of the team who has responsibility for maintaining our relationships with existing Trusts, conducting independent research into both new and existing relationships to identify strong prospects, assisting with the development of compelling cases for support across all our services and having responsibility for a group of Trusts under the guidance and support of your manager.
You might have experience of working in a Trust role and are looking to take that next step in your career, with the opportunity to independently manage a portfolio of Trusts and Foundations while supporting the team on new and innovative ways of raising income. We are also interested in hearing from applicants looking to get into Trust fundraising. A willingness to learn and work with initiative is essential and in return we will support you as you develop your Trust fundraising skills.
Ultimately, a successful candidate will have solid writing and research skills, and the ability to approach the challenges of Trust fundraising for this charity with curiosity, creativity and enthusiasm.
Whether you are looking to develop your skills or bring existing experience to a values-led organisation, this role offers the chance to make a meaningful contribution while continuing to grow professionally.
Interested?
If you are interested, have a read of the recruitment pack that contains further information about this role, the benefits of working at Prisoners Abroad and a link to our application form. If you click 'apply' you will be redirected to our website where you can read more about the amazing work we do.
Closing Date: 9am on Monday, 9th of February 2026
To protect, support and advocate for the health, welfare and human rights of British citizens in prison abroad.
The client requests no contact from agencies or media sales.
This is a fixed term, maternity cover role (for up to 12 months).
The Role
We’re looking for a super-organised, people-friendly administrator to help keep our Digital, Marketing and Business Enterprise teams running smoothly.
You’ll be right at the heart of our digital activity, triaging requests, managing web and marketing tasks, and helping make sure work is prioritised, tracked and delivered on time. You’ll be the go-to person who helps turn ideas and requests into clear actions, while also providing wider admin support that keeps everything ticking along behind the scenes.
If you enjoy variety, like bringing order to busy workloads, and get satisfaction from helping teams do their best work, this role is for you!
About You
You’re organised, proactive and enjoy making things happen.
You’re confident communicating with a wide range of people, happy juggling different tasks, and calm when things get busy. You don’t need to be a digital expert, but you’re curious, keen to learn new systems, and comfortable using that knowledge to help triage queries and solve problems.
You’ll have experience in an admin or coordination role, be comfortable working with digital tools and shared systems, and enjoy being the person who brings clarity, structure and a positive energy to the team.
About Us
We are the University of Southampton Students' Union (SUSU) – independent from the University and run by students, for students. Our vision is simple: SUSU is here to enrich the life of every student. We are a workplace that’s buzzing with life, ideas, and opportunities – where your work directly shapes the student experience.
As part of our team, you'll enjoy:
- Salary of £24,362 per annum
- Generous paid holiday - 24 days per year, plus 8 closure days (around Easter, August and Christmas) on top of 8 bank holidays.
- Defined contributions pension scheme
- Travel perks – discounted UniLink and Blue Star bus passes
To find out more, visit our website.
Apply Now
You can easily apply using your CV and covering letter by clicking on 'Apply Now'.
Closing Date: 10am, Friday 20 February 2026
Interview Date: 2 March 2026
Please note feedback will not be provided if you are not shortlisted for interview.
SUSU is an equal opportunities employer that values a diverse workforce and we want to reflect the student body that we represent. We value diversity, promote equality and challenge discrimination and will ensure that our recruitment activities are mindful of equality and diversity matters.
Our vision is to enrich the life of every student.


The client requests no contact from agencies or media sales.
Nearly one million people in the UK are living with dementia. How they access support, information and hope increasingly depends on the digital products we build. As Head of Product at Alzheimer's Society, you'll set the strategic vision for the digital services that shape their experience. You'll also lead the multidisciplinary teams that bring those services to life.
Why this role is important:
Digital products aren't just part of our work at Alzheimer's Society, they're central to how we reach people who need us. As Head of Product within our Technology directorate, you'll own the vision and strategy for our digital experiences. From the platforms where people find information in moments of crisis, to the tools that enable our services, campaigns, and fundraising user journeys.
This is a leadership role with real breadth and impact. You'll shape investment decisions across the digital portfolio. You'll set the standards for accessibility and user-centred design, and build the operating models that enable product teams to solve the right problems. But you'll also lead people. A multidisciplinary function spanning product management, delivery management, user-centred design, and matrix leadership of engineering teams. Your role is to create the environment where these disciplines don't just coexist but genuinely collaborate to deliver outcomes that matter.
You'll work at the intersection of strategy and practice. That means setting direction and guarding principles, while staying close enough to product teams to understand the trade-offs they're navigating. It means partnering with senior stakeholders across the organisation, from service delivery to fundraising. It means ensuring that our digital strategy serves the whole Society. And it means championing the voices of people affected by dementia through our Involvement team, ensuring lived experience shapes every product decision.
The digital landscape is changing rapidly, and so are the possibilities for how we support people. You'll balance the discipline of keeping existing products reliable and secure with the curiosity to explore what's emerging. Including AI-enabled services where they can genuinely improve reach or quality of support.
About you
You're an ambitious, values-led digital leader who sees product thinking as a powerful tool for social impact. You excel at developing clear digital visions aligned to organisational objectives. You understand that great products emerge from genuinely collaborative, multidisciplinary teams working together from discovery through to live service improvement. You bring fresh thinking to digital challenges and know that user-centred, outcome-led practice enables organisations to achieve their goals.
You'll have:
- Significant experience leading a multidisciplinary digital function, including product management, delivery management, and user-centred design.
- Proven track record of leading complex digital portfolios using agile, outcome-led and evidence-informed delivery approaches, with demonstrable ability to develop and deliver clear digital strategy aligned to organisational objectives.
- Good understanding of user-centred design and continuous improvement, with experience embedding these practices at organisational scale.
- Significant experience balancing user needs, organisational priorities, operational constraints and technical sustainability, with ability to define meaningful outcomes and success measures.
- Evidenced experience of working in partnership with software engineering, platform and data teams within a matrix-managed environment.
- Good communication and stakeholder management skills, with the proven ability to influence senior leaders and engage non-technical audiences.
- Experience of budget management, resource planning, and working with external suppliers to achieve value for money.
- A champion for diversity, inclusion, equity and belonging, with experience embedding these values in leadership, culture and ways of working, and with a strong understanding of accessibility standards and ethical digital practice.
What you'll focus on:
- Owning and leading the Society-wide digital strategy, defining strategic outcomes, investment priorities and success measures for the overall digital portfolio.
- Leading delivery of strategically aligned digital products that support information, services, campaigning, fundraising and internal operations.
- Establishing and continuously improving a modern product operating model, influencing governance, funding, planning and decision-making processes across the Society.
- Leading, inspiring and developing your multidisciplinary digital function, ensuring digital capability, skills and structures evolve to meet future organisational needs, with clear professional standards across disciplines.
- Building strong, trusted relationships with senior stakeholders, communicating complex concepts clearly to executives, trustees and external partners.
- Championing accessible, inclusive and ethical design for people affected by dementia, working closely with our Involvement team.
- Managing the overall digital budget and strategic supplier relationships, ensuring effective prioritisation, resourcing, transparency and value for money.
- Providing matrix leadership to software engineering teams, working in close partnership with engineering and platform leaders to create conditions for genuinely collaborative teams working from problem discovery through to live service improvement.
We are looking for someone who shares our values of Determination, Compassion, Trusted Expertise, and Better Together. Are you ready to bring strategic digital product leadership to one of the UK's largest health and care charities? Can you combine technical expertise with compassionate, mission-driven leadership to ensure our digital services help end the devastation of dementia?
Important dates
The deadline for applications will be 12:00 PM on Tuesday 24th February 2026.
There will be three stages of interviews that will take place:
- In person at Crutched Friars, Tower Hill, London on W/C 2nd March 2026.
- A 45-minute session with our Involvement Panel taking place via Video Call on W/C 9th March 2026.
- A final 45-minute interview taking place via Video Call on W/C 9th March 2026.
There will be a presentation to prepare for the first interview which we will ask you to present in person at our London HQ.
About Alzheimer's Society
Dementia is the UK's biggest killer. One in three people born in the UK today will develop dementia in their lifetime.
At Alzheimer's Society, we're the UK's leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding groundbreaking research and campaigning to make dementia the priority it should be.
Together with our supporters, we're working towards a world where dementia no longer devastates lives.
Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for.
Our commitment to Equity, Diversity, Inclusion & Belonging
We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.
We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.
Our Equity, Diversity and Inclusion Strategy here along with our internal employee forum and Employee Lived Experience network groups help us promote inclusion and belonging, becoming an engaged and inclusive organisation for all our people.
Our hiring process
During your recruitment process we want to make sure that you bring your whole self and can be at your best. We are working hard to ensure our recruitment process is as inclusive as possible, so please do inform us of your experience and anything you think we could do better by completing our candidate survey when you apply. Please also contact Alzheimer's Society Talent Acquisition Team via [email protected] for application support or any adjustments you might need.
To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. We recognise the benefits of AI, but if you're considering using it to submit your application, we encourage you to reflect on the value it truly adds. AI tools often lack the personal touch and authenticity that set candidates apart. We want to hear your unique perspective, experiences, and skills, so we encourage you to showcase them in your own voice.
We try to avoid closing roles early where possible, however if we receive a high volume of applications, we may close earlier than the advertised closing date. Should this occur, we will aim to provide you with at least 48 hours' notice.
We are committed to safer recruitment and ensuring the welfare of those we work with, due to the nature of some of our roles, we might need to carry out a Criminal Record Check at the relevant level. You can read more information via our Website.
Giving back to you
Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society.
You can also visit our Working for Us pages, which give you more information about what it's like to be an employee at the Society.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
We're looking for an enthusiastic Head of Fundraising with a strong track record in fundraising and grant management, who is particularly motivated to join Khulisa because of a deep commitment to our mission – supporting the wellbeing and mental health of young people.
About Khulisa
Khulisa, meaning 'nurture' in the Zulu language of South Africa, is an award-winning charity dedicated to providing therapeutic support to young people. We focus on reaching those who are most at risk – young people from deprived communities who are often marginalized, vulnerable to exclusion, and at heightened risk of becoming involved in crime
Our approach centres on safe, exploratory methods that aim to understand behaviour and experiences often rooted in trauma, abuse, and neglect. We deliver intensive therapeutic programs within educational and community settings, empowering young people to confront the underlying causes of their emotional distress and work toward healing. To create lasting, sustainable change, we work to establish trauma-informed environments around young people by equipping parents, caregivers, educators, and other professionals with the tools they need to offer effective, supportive care. Currently, our services are active in London and Manchester.
About the role
Over the last two consecutive financial years, we have raised approximately £1 million each year – primarily through trusts and foundations, corporate donors, and individual supporters. As the successful candidate, you and the team you lead will play a pivotal role in maintaining this level of fundraising success, ensuring our vital work with young people continues to flourish. This role will involve:
- Reviewing and evaluating our funder qualification processes to ensure donors align with our values and meet our ethical standards.
- Ensuring that detailed research on prospective funding opportunities, including trusts, foundations, corporate partners, HNWIs, are carried out and that plans for making approaches are developed and carefully implemented.
- Initiating, nurturing and maintaining strong relationships with prospective funders and donors.
- Working together with the Senior Leadership to develop and periodically review Khulisa's 3-year fundraising strategy, taking ownership of key elements and processes, and periodically developing and testing new fundraising approaches.
For a full list of duties and responsibilities, please see the attached job description below.
The post holder will be required to work from home permanently but be willing and able to easily travel to various locations across the London and the North West as necessary to fulfill the requirements of the role and to engage with stakeholders and colleagues.
What we're looking for
Abilities/Experiences
- Extensive fundraising and grant management experience working on large bids (£100K plus).
- Excellent writing skills with ability to produce clear, concise and engaging reports.
- Demonstrable ability to communicate effectively with a wide range of stakeholders and build relationships easily.
- Demonstrable experience of successfully raising funds from Trusts & Foundations, Corporates and Major Donors.
- Experience of leading or significantly contributing to development and/or delivery of a fundraising strategy.
- Experience of budget management and financial processes in income generation activities.
- Experience of mobilising and managing implementation of grant agreements from initiation to reporting and possibly reapplication.
- Ability to confidently negotiate or renegotiate with senior stakeholders on programme budgets, deliverables and objectives.
Knowledge/Skills
- Good knowledge of Khulisa's work and ability to use this to creatively engage with new donors and secure their interest.
- Strong knowledge of CRM database, preferably Salesforce, in managing funder/donor relationships and fundraising activities.
- Strong account management and negotiation skills.
Diversity, Equity and Inclusion: We are actively looking to recruit a diversity of talent. We embrace, respect and value the difference in our employees and believe that we and our work is better for it. We are committed to creating and maintaining an inclusive environment that consists of fairness, dignity, and caring for everyone, and one that enables every employee to flourish and realise their potential.
To apply, please submit a CV and Covering Letter, both of which should be no more than two pages, outlining how your skills and experience meet the requirements for the role as laid out in the Job Description.
We advise candidates to review the attached Job Description prior to applying, to see if this role and organisation is a good fit for you.
The client requests no contact from agencies or media sales.
At British Heart Foundation (BHF), data plays a central role in driving insight, innovation and meaningful impact. As part of our evolving Azure Databricks platform, the Data Engineer will be our product expert contributing to a product that is continuously developing, helping the organisation make better, faster and more informed decisions in support of life saving research.
You’ll help drive our highly advanced Azure Databricks platform that delivers fast, reliable insights across the business. You will build and optimise data pipelines, ingest and transform diverse data sources, design new data solutions, and champion emerging technologies, all while focusing on continuous improvement, it’s a chance to solve complex challenges, shape a growing innovative product, and make a real impact.
Proactive, you’ll operate with a strong sense of initiative, designing and building new data pipelines, organising data and making it accessible for advanced analytics that support research and health projects through data driven insights. Working closely with the Health Insights team, ensuring that high quality, well-structured data underpins the analysis, modelling and evidence that drives BHF’s mission.
This role combines deep technical expertise with strong interpersonal communication, contributing to a collaborative team environment while helping colleagues understand and make the most of the platform’s capabilities.
About you
As our ideal candidate, you'll have:
• Microsoft certified Azure Databricks engineer and knowledge of Databricks Unity Catalogue with proven experience building and maintaining scalable Data Lakehouse pipelines.
• Strong programming experience across SQL, Python, R, Java and Scala, with excellent problem solving skills and experience investigating issues and delivering high quality data solutions using Git/GitHub best practices.
• Hands on experience in data modelling, data warehousing and ETL processes, with a solid track record of integrating, transforming and orchestrating data from a wide range of internal and external sources.
• A proactive, self starting approach to producing new data pipelines, ensuring data is well organised, high quality and readily accessible for data scientists.
• Strong analytical and problem-solving skills, confident in simplifying complex issues and delivering clear, structured outcomes.
• Excellent communication and collaboration skills, able to build strong working relationships with the Health Insights team and wider stakeholders with commitment to continuous improvement.
• Effective time management skills with previous experience balancing multiple priorities and managing out ambiguity, identifying and mitigating risks.
• Excellent planning, organisational and interpersonal skills enabling to deliver results to deadlines.
• A positive can-do attitude, enthusiasm and willingness to learn.
Belonging at BHF
We are committed to fostering a workplace where everyone feels valued and supported. Embracing different perspectives and backgrounds strengthens our organisation and empowers us to make a real difference together.
To hear from our people, check out Belonging at BHF.
Our people are at the heart of everything we do. By funding research across six decades, we’ve helped keep millions of hearts beating and millions of families together. We’re investing in ground-breaking research that will get us closer than ever to a world where everyone has a healthier heart for longer.
Working arrangements
This is a hybrid role, where your work will be split between your home and at least one day per week, on average, in our London Office. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.
Benefits and development
We offer our staff generous benefits, such as:
• 30 days annual leave plus bank holidays.
• Private medical insurance, dental health cover, and money towards gym membership.
• Pension scheme with employer contribution up to 10%.
• Full pay for 12 weeks for family leave including maternity, paternity and adoption leave.
• Life assurance.
• Extra paid leave of up to 10 days to support colleagues who may need more time off work to look after themselves or others close to them.
Need more help balancing your work and home life? Talk to us about what flexibility is available at the application or interview stage.
To find out more about our benefits you can download the Benefits document at the bottom of this page or check out What we offer – Benefits and Development pages.
Our vision is a world free from the fear of heart and circulatory diseases.
The client requests no contact from agencies or media sales.
Mencap – Executive Director, Fundraising
Location: Flexible working, with 1-2 days per week in London office (EC1Y).
Salary: £120,000 per annum.
Contract: Full-time, permanent
Mencap is seeking an Executive Director, Fundraising to deliver ambitious fundraising goals and drive growth and impact, whilst ensuring that people with a learning disability are at the heart of their fundraising activities.
Mencap’s vision is for the estimated 1.5 million people with a learning disability across the UK to get the best chance in life. This is a pivotal moment to join the charity as they launch their new five-year strategy, Mencap 2030, with this role central to delivering its ambitious vision in which people with a learning disability can live life to the full.
The Executive Director, Fundraising will play a key organisational leadership role - modelling Mencap’s values, contributing to cross‑organisational transformation and championing belonging, equity, diversity and inclusion. With fundraising central to the charity’s future growth, the postholder will drive a strategy designed to increase annual income from an average of £14m to £20m and beyond, building on recent high‑profile partnerships and investment across all fundraising channels.
The role requires an inspiring leader who can galvanise 7,500 colleagues behind a shared fundraising mission and authentically involve people with a learning disability in shaping fundraising approaches. The successful candidate will lead and motivate a high‑performing team, steward major corporate and individual relationships and ensure innovation, strong forecasting and long‑term income growth. As a full member of the Executive team, they will contribute to organisational leadership, governance and strategic decision‑making, working closely with the Chief Executive and Board.
The role requires a values‑led, impact‑driven leader with a strong record of cross‑organisational leadership, a proven ability to deliver ambitious, sustained fundraising growth and experience of aligning fundraising goals with wider organisational strategy. They must also be able to demonstrate values‑based leadership that promotes belonging, equity, diversity and inclusion, and which supports team wellbeing and drives high performance.
The successful candidate will be an exceptional communicator, skilled at building high‑value relationships and engaging wider audiences through excellent stewardship. They will bring forward‑thinking insight into market trends, data‑driven decision‑making and the effective use of technology, including leading CRM implementation to enhance fundraising impact. Mencap is also seeking candidates who will strengthen or champion diversity within the Executive team, with a track record of nurturing inclusive teams and developing diverse talent.
Please download our Candidate Pack for further information [PDF], which includes details on how to apply.
Closing date: Monday 9th February 9.00am.
PLEASE NOTE: We will be longlisting applications as soon as we receive them, so please apply early to register your interest.
Empower individuals with learning disabilities and autism to reach their full potential and lead the lives they choose.
Legacies form a key source of income for the British Heart Foundation (BHF), raising approximately £100m a year for our life‑saving research.
As a Legacy Manager, you will manage, protect, and optimise this income. You'll work alongside three other Legacy Managers, supporting the Head of Legacy Management to build on the team’s successes and to optimise the BHF’s income from gifts in Wills.
Joining a thriving team, you’ll undertake a variety of work, including managing casework in accordance with the law, best practice, and BHF’s processes and procedures, collaborating with internal and external stakeholders, providing technical guidance to colleagues and potential legacy givers, and line managing two Assistant Legacy Officers and our Legacy Administrator.
This role may also require deputising for the Head of Legacy Management.
About you
You'll either have extensive experience in legacy management within the charities legacy sector; or be a Qualified Private Client Solicitor; or be a Qualified member of the Society of Trust and Estates Practitioners; or be a Qualified Chartered Legal Executive with experience of Wills and Probate.
With high levels of empathy and belief in the BHF’s work, you'll be able to develop strong relationships with colleagues and contacts. With previous line management experience, you'll demonstrate first‑class leadership skills, supported by a compelling vision and the ability to inspire others, motivate, and develop a team of staff.
A self‑starter with excellent communication and strong interpersonal skills, you'll bring proven experience of working within private client / legacy management.
With high levels of financial numeracy, previous experience in a fast‑paced environment, and excellent IT skills, you’ll also have exceptional attention to detail, strong time‑management abilities, and the capability to prioritise workload and deliver to deadlines.
Working arrangements
This is a 12-month fixed term contract covering family leave. We are looking for someone to work 32 hours per week, flexibility around this working pattern or the 32 hours can be discussed.
This is a hybrid role, where your work will be split between your home and at least one day per week, on average, in our London Office. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.
About us
Our people are at the heart of everything we do. By funding research across six decades, we’ve helped keep millions of hearts beating and millions of families together. We’re investing in ground-breaking research that will get us closer than ever to a world where everyone has a healthier heart for longer.
Belonging at BHF
We are committed to fostering a workplace where everyone feels valued and supported. Embracing different perspectives and backgrounds strengthens our organisation and empowers us to make a real difference together.
Our vision is a world free from the fear of heart and circulatory diseases.
The client requests no contact from agencies or media sales.
Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness, they’re likely to die from.
Job DescriptionWe’re looking for a talented and ambitious Regional Partnership Lead to join our local fundraising Team. This is an exciting opportunity to grow local corporate income by identifying, securing, and developing high-value partnerships across a wide range of sectors helping us deliver meaningful impact for thousands of people receiving end-of-life care.
As Regional Partnership Lead, you’ll build a strong prospect pipeline, create compelling cases for support, and nurture relationships with key decision-makers. You’ll work collaboratively across fundraising teams, support colleagues in your region, and act as an ambassador for our charity within corporate and community networks.
If you’re motivated, tenacious, and skilled at crafting persuasive, commercially focused proposals that generate significant income, this role offers the chance to make a real difference.
Key Responsibilities
- Build and manage a robust prospect pipeline across multiple sectors.
- Develop creative, tailored cultivation and stewardship plans for top prospects.
- Conduct prospect research to identify target companies, brands, and key contacts.
- Stay informed on market trends, campaigns, and partnership opportunities.
- Manage a multi-year income generation budget.
- Develop and steward relationships with senior decision-makers to maximise partnership value.
- Collaborate with national corporate partnerships and wider fundraising teams.
- Represent the charity externally, raising awareness of our mission and services.
- Meet and exceed financial targets through securing new and future-year partnerships.
- Lead on writing compelling, commercially focused proposals and pitches.
- Create and deliver imaginative employee-engagement and public-vote strategies.
Skills & Experience Needed
- Strong verbal, written, and presentation skills.
- Confident communicator able to influence and negotiate at all levels.
- Proven ability to build and manage relationships with senior stakeholders.
- Excellent organisational and time-management skills.
- Creative thinker with a strategic, methodical approach.
- Experience in business development, fundraising, partnerships, or a similar field.
- Ability to craft compelling, persuasive cases for support.
- Motivated, resilient, and target-driven.
- Comfortable working both independently and collaboratively.
The full job description is available .
Application & Interview Process
- As part of your online application, you will be asked for a CV. Please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role.
- Close date for applications: Sunday 1st March 2026
Salary: £36,900 - £41,000 (pro rata)
Contract: Permanent part-time role working 21 hours per week, typically across 3 days, with flexibility to spread hours over 5 days if preferred.
Based: Homebased role based in Midlands
Benefits you’ll LOVE:
- Flexible working. We’re happy to discuss flexible working at the interview stage.
- 25 days annual leave (exclusive of Bank Holidays)
- Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)
- Loan schemes for bikes; computers and season tickets
- Continuous professional development opportunities.
- Industry-leading training programmes
- Wellbeing and Employee Assistance Programmes
- Enhanced bereavement, family friendly and sickness benefits
- Access to Blue Light Card membership
- Subsidised Eye Care
Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.
We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.
We're happy to accommodate any requests for reasonable adjustments
Additional InformationAt Marie Curie, our values are central to everything we do. They guide how we care for people, how we work together, and how we make decisions every day. We are committed to creating a workplace that is safe for everyone — staff and volunteers alike — supportive, inclusive and rewarding. We provide care for all, and that commitment extends beyond the people we serve. We actively consider our impact on the planet, embedding sustainability into everyday decisions to create a lasting, positive difference for the individuals we care for and the world we share.
We believe everyone should have the opportunity to thrive and fulfil their potential. Marie Curie is deeply committed to diversity, equity and inclusion, recognising both the social justice imperative and the strength a diverse workforce brings. We actively encourage applications from people of all cultures, perspectives and lived experiences.
We are happy to make reasonable adjustments throughout the recruitment process. If you require any support, please contact us at .
Every application we receive is personally reviewed by a member of our Talent Acquisition team, and in return, we ask that your application authentically reflects you — your experience, perspective and voice.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Citizens Advice Bury & Bolton (CABB) is a leading provider of legal advice and information, supporting thousands of clients every year. We are a busy, client focused and dynamic service with a track record of delivering high quality advice face to face, over the phone and digitally.
Our communities are facing unprecedented challenges with rising costs. The rising cost-of-living continues to directly impact individuals and families, with more people than ever in negative budgets and debt.
Our Money Advice and Consumer Energy Debt teams provide support and empower vulnerable clients to manage their income, maximise income and assess their best strategies and options to address debt issues long-term.
There’s no ‘average’ case – advice is tailored, and each client is treated equally. As a supervisor, you will play a key role in ensuring that our regulated money and debt advice services are delivered to high quality standards and KPIs are met through file reviews, training, coaching and supporting advisers with complex queries.
It can sometimes be a challenging role, but you will be fully trained and supported, working as a key part of an approachable and supportive team in a rewarding environment – and working alongside an established team across the organisation.
This is a fantastic opportunity for an accredited debt supervisor, or a development opportunity for a Money and Pension Service (MaPS) accredited debt adviser/caseworker, with personal and professional development opportunities that include the technical supervision pathway.
About you:
- MaPS accredited supervisor OR adviser/caseworker
- Experience in working in the Money Advice/Debt sector
- Experience in managing money advice/debt caseloads
- Excellent interpersonal skills to engage with a diverse range of clients,
- Organisational skills with the ability to adapt, prioritise deadlines and competing tasks in a fast-paced environment,
- A genuine passion for continual professional development,
- Be empathetic, compassionate and resilient, understand how to use trauma informed approaches and be adaptable to client needs
- Be resilient and adaptable.
Key Tasks within this role include;
- Provide technical supervision to advisers through; File reviews and Responding to live queries
- Undertake one off advice and casework as required
- Guide and empower advisers – coaching through live queries, complex cases and feedback of file reviews
- Ensure services are provided during advertised opening times and within agreed time commitments
- Work closely with the Training & Development Lead to ensure all adviser training plans are progressing and create/deliver technical debt training sessions
- Monitor targets and performance, analysing areas for improvement and working closely with supervisors and advice delivery managers to resolve
- Work collaboratively across the organisation to ensure client linked issues are dealt with appropriately and up to date information on service delivery is disseminated to advisers
- Maintain own clear case records for the purpose of continuity of casework, information retrieval, and statistical monitoring and report preparation (using national case management system, Casebook)
Citizens Advice Bury & Bolton (CABB) is a leading provider of legal advice and information, supporting thousands of clients every year.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Working within the Potteries Moneywise Team
Casework – The post holder will conduct a full exploration of the client’s financial and holistic circumstances to provide robust advice specific to the client’s needs.
The advisor will be required to act for the client where necessary and communicate with third parties such as water providers, energy providers or the Local Authority to progress the client’s case.
Advice will be delivered through a variety of channels including face-to-face (drop-in and appointments), telephone or digital channels and must conform to the Citizens Advice Quality of Advice standards and funder requirements.
The prospective advisor will be able to balance good quality alongside being able to achieve SLAs and KPIs in accordance with our contractual agreements.
