Donor engagement officer jobs

This is a brand new leadership role at a pivotal moment for the Greyhound Trust.

We’re creating a new team, with a new remit, to take on a new challenge: driving our work across brand, income generation, marketing, communications and engagement so that more greyhounds can be supported, homed and championed.

As Head of Marketing, Communications and Income Generation, you’ll build and lead a compact, hands-on, multi-disciplinary team, bringing together specialist skills and embedding genuinely integrated, collaborative ways of working. This role will suit someone who enjoys shaping teams as much as shaping strategy — and who is excited by the opportunity to create something from the ground up.

Reporting directly to the Chief Executive, you’ll be a key member of the senior management team, contributing to the organisation’s strategic development, long-term planning and operational effectiveness. You’ll work as part of a highly motivated, close-knit leadership group based at the National Greyhound Centre in Horley, Surrey, where collaboration, mutual support and shared accountability really matter.

Alongside leading the Trust’s brand, marketing and income generation activity, you will also develop and manage our wholly owned trading subsidiary, Greyhound Events Ltd — ensuring it grows sustainably and plays a meaningful role in both income generation and supporter engagement. You’ll see events not just as fundraisers, but as powerful opportunities to build relationships, tell our story and bring new audiences closer to our cause.

You’ll be responsible for creating and delivering an integrated brand, marketing and income generation strategy, grounded in audience insight and sector best practice, and flexible enough to evolve as we grow. From individual giving and digital campaigns to partnerships, events and retail, you’ll oversee a diverse income portfolio while ensuring supporters and volunteers have a consistently positive experience with the Greyhound Trust.

This is a role for a leader who combines strategic vision with practical delivery, and who leads with empathy, creativity and determination. You’ll support colleagues and volunteers across the organisation, champion high standards, and help ensure that everything we do reflects our values — committed, compassionate and determined — always doing what is best for every greyhound.

We are excited to hear from you if you bring experience, energy and a commitment to our casue.

Please see the full JD / Job pack below.

Job title: Corporate Community and Events Manager

Location: Hemel Hempstead & Watford. Hybrid where agreed.

Responsible to: Head of Fundraising & Marketing

Key relationships: Head of Fundraising, Fundraising Officer, MarComms Lead, Marketing & Events Officer

Hours: 37 hours per week

Salary: £35,000 FTE

Contract Type: Permanent

Disclosure Level:  Enhanced DSB clearance required

About Us: 

Playskill is a Hertfordshire-based charity supporting pre-school children with physical disabilities and their families. The charity relies entirely on voluntary donations to fund its vital services.

Using therapeutic play as a tool for development of key milestones, Playskill steps in during the crucial early intervention window when the brain is developing faster than at any other time. Through expert therapies, vital in-home support, specialist training and all important social and respite events for the whole family.

We stand alongside families throughout the challenges of living with disability, offering guidance, care, and community, helping them to build skills, resilience and networks to face the journey ahead. 

About the role: 

We have an exciting opportunity for a Corporate Community and Events Manager who will play a key role in growing Playskill's income through community, coporate and event fundraising. 

Working closely with the Head of Fundraising & Marketing, you will develop new fundraising opportunities, steward existing supporters, and create initiatives that introduce new people to the Playskill community.

You will lead on community and corporate partnerships, manage flagship and fundraising events (including Playskill’s Annual Golf Day), and line-manage the Fundraising Officer.

Key Responsibilities: 

• Grow income from community, corporate, and events fundraising

• Build and manage relationships with supporters, community groups, and corporate partners

• Plan and deliver fundraising events and campaigns

• Identify new income streams and opportunities

• Line manage the Fundraising Officer

• Manage budgets and record activity accurately using a CRM system

• Ability to manage budgets effectively and maintain financial discipline

Required Experience:

• Minimum 2 years' in community, corporate, or events fundraising

• Experience planning and delivering fundraising events

• Strong relationship-building and organisational skills

• Line management experience

• Experience using a CRM system (Donorfy or similar)

Diversity statement:

Playskill is an equal opportunities employer and has a high number of team members with caring responsibilities and is keen to encourage applicants from a diverse number of backgrounds.

Safeguarding statement: 

Playskill is committed to the safeguarding and welfare of all children and young people. We expect all staff to share this commitment. Playskill has a full safeguarding policy and expects all staff to undergo safeguarding training.
 

Interview date: TBC

Interview location: Hemel Hempstead

Do you love telling compelling stories? Interested in a role supporting a diverse & interesting organisation? We want to hear from you!

We are looking for a skilled and motivated Trust Fundraiser to join our Communication and Fundraising Team. In this new role, you’ll help secure funding that enables us to support our Diocesan Fundraising Operations for current and future endeavours! You’ll be responsible for researching, writing and submitting high-quality grant applications, as well as nurturing relationships with existing and new grant funders. Your work will directly support the sustainability and growth of our diocese for the next generation.

From creating persuasive funding proposals to managing reporting and impact updates, you’ll play a key role in ensuring our funders see the difference their support makes across the Diocese of Salford. Working closely with colleagues within the team and across the diocese, you’ll coordinate information, track deadlines, and ensure funding is managed in line with funder requirements and best practice.

With your attention to detail and strong organisational skills, you’ll help us grow income and strengthen partnerships.

About the Role

Appointment Type: Full-time, Permanent

Working Hours: 35 hours per week, Monday - Friday. Applicants seeking compressed or reduced hours or flexibile working arrangements will be considered.

Location: Diocese of Salford Cathedral Centre - 3 Ford Street, Salford M3 6DP

We’re happy to discuss flexible and hybrid working arrangements and are keen to support a healthy work–life balance.

Salary & Benefits: £ 32,117 - £36,885, 25 holidays, plus statutory bank holidays and 5 Diocesan closure days.

Main Responsibilities

• Work collaboratively with the Senior Fundraiser to secure major gifts for capital and revenue projects, (predominantly trusts, grants and foundations but this could also include major donor and corporate gifts.)
• Create a trust and foundation funding plan for each fundraising target.
• Prepare and submit compelling and persuasive grant applications for each plan.
• Manage and fulfil grant reports and feedback for each live grant.
• Build a pipeline of potential funding opportunities from trusts and foundations.
• Ensure a database of funders and grant applications is created and maintained.
• Research and analysis to identify funding opportunities with trusts and foundation to develop future plans.
• Work collaboratively with the Senior Fundraiser and the Individual Gifts Officer to set up a new CMS and explore and develop other fundraising income streams.
• Create support documents for parishes to enable them to proactively apply for small grants including National Lottery’s ‘Awards for All’ scheme.
• Research and keep abreast of industry activity and trends.
• Undertake any other reasonable tasks as required.

Safeguarding: The Diocese of Salford is committed to safeguarding and promoting the welfare of children and young people. The post-holder will be expected to contribute to a positive culture of safeguarding within the organisation. All employees of the Diocese are expected to work to promote the safeguarding of vulnerable groups.

They must familiarise themselves with and adhere to the procedures on how to deal with allegations or concerns of abuse and the Church’s Safeguarding Policies and Procedures which can be found at our Diocesan website for future details.

Salford Roman Catholic Diocesan Trustees Registered Charity - Registered Charity No. 250037

Closing date for applications: 5pm on Monday the 16th February 2026

The Talent Set are delighted to partner with a mission driven charity on a fantastic Individual Giving Officer role. This position offers the opportunity to support impactful fundraising initiatives and strengthen relationships with supporters, contributing to the organisation’s impactful work.

Key Responsibilities:

· Develop and implement strategies to engage individual donors and personalise their giving experience.

· Manage direct marketing campaigns, including mailing, email outreach, and special appeals to increase donor contributions.

· Cultivate and sustain positive relationships with supporters through consistent communication and stewardship activities.

· Maintain accurate donor records and generate reports to monitor progress and inform future strategies.

· Collaborate across teams to align fundraising efforts with organisational goals and enhance supporter engagement.

Person Specification:

· Demonstrates excellent communication and interpersonal skills, with an ability to build rapport with diverse audiences.

· Strong organisational skills with an aptitude for managing multiple projects and detailed data.

· Experience using CRM or fundraising database systems to manage supporter information and campaign tracking.

· Ability to analyse data and utilise insights to inform engagement strategies.

· Proactive and adaptable, with a commitment to organisational values and mission.

What’s on Offer
Salary: £30,000 - £35,000

Hybrid Working: 2/3 days in Hertfordshire office

How to Apply
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

Commitment to Diversity
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

This is an exciting opportunity for a committed individual to contribute meaningfully to a reputable organisation. Take the next step in your fundraising career and apply today.

Regional Fundraising and Corporate Partnership Officer

Location: Remote
Hours: 37.5 per week
Salary: circa £35,500 per annum
Reporting to: Head of Fundraising
Term: Permanent

Aquilas is delighted to be partnering with a wonderful health charity that funds life-changing services and vital research to recruit an exciting newly created Regional Fundraising and Corporate Partnership Officer to join their ambitous fundraising team.

About the role:

To generate sustainable income and grow our community of supporters through regional fundraising campaigns, community fundraising, local trusts and corporates, and regional membership recruitment. This role also supports project-specific giving, ensuring alignment with our priority impact areas, such as raising awareness, patient services and glaucoma research.

This newly created role is a great opportunity for someone who thrives on building local relationships, developing meaningful partnerships, and generating income through regional fundraising, community engagement, and project-based giving.

As Regional Fundraising and Partnerships Officer, you’ll be joining our small but ambitious fundraising team, working alongside colleagues across the UK to build strong regional relationships and drive local fundraising activity.

Key Responsibilities:

• Building connections with regional corporates, trusts, and community groups
• Developing and supporting local fundraising campaigns and events
• Growing our regional membership and supporter base, helping people connect more deeply with our work
• Sharing stories of impact to inspire giving and build long-term relationships with donors
• Your ability to build relationships, spot opportunities, and tell compelling stories will be central to our success

About you:

You will bring proven experience in fundraising – whether community, corporate or trusts alongside strong relationship-building and stakeholder engagement skills. You’ll be confident writing compelling proposals and supporter communications, comfortable managing multiple priorities, and motivated by making a tangible difference through locally driven fundraising.

To Apply:

To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button 

Applications will be reviewed on a rolling basis

Aquilas are wholly committed to equality of opportunity and diversity and we warmly welcome applicationsfrom all suitably-qualified candidates.  We are truly invested in our candidates and being supportive and informative throughout the application journey

We are the Ocean Conservation Trust (OCT), a global Ocean conservation charity working towards a vision of a healthy Ocean for all. From our base at the National Marine Aquarium (NMA) in Plymouth, UK, we deliver conservation at scale through three interconnected pillars: Ocean Habitats, Ocean Advocacy, and Ocean Experiences. We believe that connecting people with the Ocean is key to driving behaviour change and catalysing systemic action for marine recovery.

This is an exciting opportunity for a skilled and purpose-driven Marketing & Communications Officer to join our passionate and committed team. Reporting to the Marketing & Communications Manager, you will develop and deliver the marketing and some of the communication plans and activities across the breadth of OCT’s work.

You’ll support the Marcoms Manager and Head of Advocacy and Engagement, bringing ideas across our OCT programmes that build our profile, generate income via our events, experiences and Learning team, support fundraising, promote the role of our visitor attraction, and amplify the impact of our Ocean conservation work. This role focuses on story-telling and content creation, adapting our key messages to our diverse audiences, driving media engagement and communicating across multiple channels.

As your role will work collaboratively with many departments and stakeholders within the OCT, you will be familiar with tailoring messaging and flexing your ways of working with the relevant department heads and team members to develop and deliver campaigns and activities in a timely manner, some of which also convert into income for the charity.

You’ll be able to demonstrate experience within Marketing or Communications roles. Having experience within conservation or charities would be desirable. You’ll be passionate about our cause, with a positive, can-do attitude and capacity for learning.

You’ll work Monday to Friday 9am - 5pm based at the National Marine Aquarium, in Plymouth. There will be occasions when you’re needed to work weekends and bank holidays to meet business needs, where you will be eligible for TOIL. There may be opportunity for flexibility to work from home on occasion, fitting around work priorities and other team members.  

We offer a competitive salary, continuous training, life assurance, staff discounts and a day off on your birthday and the opportunity to work in an excellent working environment. 

For more information about the role, please download the Job Description and Person Spec.

Salary £26,000 - £29,000 dependent on experience

The closing date for applications is 9am Friday 20th February 2026.

In line with current legislation all applicants must be eligible to live and work in the UK. As part of the recruitment process, you will be asked to provide documented evidence of eligibility in the form of a passport, birth certificate or a visa share code. 

The OCT operates an Equality and Diversity Policy and is committed to promoting a diverse and inclusive community – a place where we can all be ourselves and succeed on merit. All applications will be judged solely on merit, however we particularly welcome applications from groups currently under represented in the workforce.

Only candidates invited for interview will be contacted.

Age UK Islington is changing the way we age, with a mission to help people to achieve a 'good life'. We do this by providing tailored support to people in the borough of Islington. As an independent local charity, we work at the heart of the community to ensure those people over 60, those under 60 with long term health needs and family carers are given proactive and bespoke support, dependent on their circumstances. 

Age UK Islington is in a position of strength, both financially and in terms of its role within the local community. We are financially stable, technology-driven and produce data that provides key insights into our population. We are pleased to have strong relationships with the local borough and ICB, resulting in mutually beneficial contracts that support residents to address their problems before they become a crisis. 

However with upcoming funding challenges for our NHS and local authority partners, we are looking ahead to maximise the strategic opportunities open to us that enable us to continue to deliver our high-quality and much needed services.

Age UK Islington 

Chief Executive Officer  

Islington, London/Hybrid working: with office working at least three days per week.

Circa £75,000 per annum  

We are looking for a CEO to lead our team of 40 staff and 75 volunteers and continue the development of Age UK Islington to reach a new level of impact. Working with the Board, the CEO will strategically review the current landscape and new opportunities to best support our clients.

Our new CEO will: 

• Develop a multi-year vision for the charity, and a strategy to deliver that vision. 

• Maximise Age UK Islington’s impact by reviewing new business opportunities, developing our services and products and maximising our reach and impact. 

• Lead the organisation externally with key stakeholders, including local government, the NHS and donors. 

• Lead and inspire our dedicated and passionate staff and volunteers. 

In order to continue to provide proactive, supportive services we seek an individual with sound strategic experience and a creative approach, who brings:  

• A proven track record of achieving innovation and maximising opportunities, ideally within the health and social care sector. 

• Solid experience of building strong relationships with a breadth of stakeholders, including trustees, staff, funders and partners. 

• Experience of developing income. 

• Experience of leading, managing and inspiring teams in a collaborative working environment. 

• A passion for helping people achieve a 'good life' in the best way for them. 

Age UK Islington is committed to achieve greater diversity in its executive team and welcome applications regardless of sex, gender, race, age, sexuality, belief or disability. 

For further information, to access the full appointment brief and to apply to this role, please visit the Prospectus website. 

To arrange a discussion about the opportunity, please contact our retained advisors Anna Gardet or Erica Ritchie at Prospectus.

Recruitment Timetable  

Deadline for applications: Wednesday 4th March 2026 

Interviews with Prospectus:  10th-13th March 2026 

Engagement meeting with AUKI’s internal stakeholders and Panel Interviews: 20th March 2026 

SUDC UK is a national charity dedicated to funding research, raising awareness and supporting families affected by Sudden Unexplained Death in Childhood (SUDC). Our team is passionate, warm, friendly and impact-driven.

SUDC is the sudden and unexpected death of a child aged 1-18 years where the cause of death remains unexplained despite a thorough investigation. 40 children are affected every year in the UK, more than young child deaths due to traffic accidents, fires or drowning and comparable to 1-2 seemingly healthy children dying every fortnight, often going to sleep and never waking up. 

As a specialist charity, SUDC UK informs, empowers and advocates for families when their child dies suddenly and unexpectedly. We operate nationally and have expertise in SUDC, bereavement support, the child death process, genetic investigation, SUDC research and medical screening.Founded by three bereaved parents, we have deep understanding of the impact of SUDC and loved children, and their families, are at the heart of all we do.

The purpose of this role is to lead and deliver our income generation and marketing strategy, growing sustainable income streams while increasing our profile, reach and impact. This dynamic and rewarding role blends strategic leadership with hands-on delivery, including first-line management of a small team.

Allsorts is seeking a Digital Communications and Marketing Officer to lead on content creation and digital marketing, delivering high-quality and persuasive content across channels including social media, website and e-newsletters.

You will be responsible for Allsorts' digital presence, using insights and data to grow reach, engagement, and influence with target audiences: LGBTQ+ young people and their families, supporters, funders, and customers. Working with colleagues and LGBTQ+ children and young people, you will develop a digital brand and targeted campaigns that are authentic, inclusive and aligned with Allsorts values.

Key Responsibilities:

-  Leading Allsorts digital communications, delivering high-quality persuasive messaging across our digital channels

-   Ensuring the messaging, style, and tone of our digital content is compelling, consistent and accessible.

-  Delivering significant growth in targeted audiences across Allsorts channels

-  Developing digital marketing campaigns that deliver income growth in our training and consultancy services and our donor base.
 

About You:

You’re an experienced digital comms expert with a track record of delivering creative, impactful campaigns.  You bring excellent collaboration and communication skills, as well as the confidence to lead our Allsorts communications. You don’t have to be LGBTQ+, but you must have a deep understanding of the challenges faced by LGBTQ+ children and young people and families and a commitment to equity and inclusion.

Why Join Us?

This is a rare opportunity to join a respected children and young people’s organisation in a new role that has enormous potential. You’ll be part of a team that’s passionate about making a real difference in the lives of LGBTQ+ children, young people, and their families.

About Allsorts

Allsorts' mission is to listen to, connect, and support children and young people under the age of 26 who are lesbian, gay, bisexual, trans, queer (LGBTQ+), or exploring their sexual orientation and/or gender identity.

By placing children and young people’s voices at the centre of our work, we ensure that our understanding of their ongoing and evolving needs continues to inform our service provision.

There are three main strands to our service provision, all of which aim to improve the lives of LGBTQ+ children and young people.

Youth and Education Service

We offer youth groups, programmes, one-to-one support, activities, residential trips, in-school support, and much more for children and young people across Sussex.

Parents & Carers Service.

We offer groups, one-to-one support, activities, information sessions, and much more for parents & carers of LGBTQ+ children and young people across Sussex.

Training and Consultancy Service

We provide LGBTQ+ Inclusion Training for a wide range of organisations, with a focus on organisations working with children and young people.  Our goal is to help build people’s knowledge of LGBTQ+ issues and their confidence in being effective allies to LGBTQ+ children, young people and adults.
 

Role Purpose

The Finance Officer will be responsible for the day-to-day financial management of the charity, ensuring accurate bookkeeping, robust financial controls, and timely financial reporting. The postholder will work closely with the CEO to support budgeting, grant and tender applications, procurement, and financial reporting to the Board of Trustees.

This is a key role in ensuring the charity’s financial sustainability, compliance, and effective use of resources.

Key Responsibilities

Bookkeeping and Financial Operations

• Maintain accurate and up-to-date financial records using appropriate accounting software.
• Manage day-to-day bookkeeping, including income, expenditure, bank reconciliations, and petty cash.
• Process purchase orders, invoices, and payments in line with financial procedures.
• Monitor cash flow and flag any concerns to the CEO.
• Payroll and expenses responsibility

Budgeting and Financial Planning

• Support the CEO in developing and monitoring the annual organisational budget.
• Assist with the preparation of budgets and finanical reporting for grant and tender applications as requested.
• Track expenditure against budgets and provide regular updates.

Financial Reporting and Governance

• Prepare quarterly financial reports for the Board of Trustees.
• Contribute to the annual budget report for trustee approval.
• Support year-end financial processes, including preparation for independent examination or audit.
• Ensure financial records meet charity and regulatory requirements.

Procurement and Ordering

• Source suppliers and obtain quotes for subscriptions, resources, services and any other relevant needs.
• Place orders for materials and equipment (e.g. laptops, office equipment) in line with budget approvals.
• Maintain records of assets and equipment.

Support to the CEO and Organisation

• Work closely with the CEO on financial planning, reporting, and decision-making.
• Provide financial information and analysis to support organisational planning.
• Undertake any other finance-related duties appropriate to the role.

Person Specification

Essential

• Qualified and experienced bookkeeper (e.g. AAT or equivalent experience).
• Proven experience of bookkeeping and financial administration, ideally within a charity or not-for-profit setting.
• Experience of preparing budgets and financial reports.
• Strong numerical skills and attention to detail.
• Ability to work independently and manage a varied workload.
• Experience with bookkeeping software such as “Zero”
• Good IT skills, including accounting software and Microsoft Excel.
• Understanding of confidentiality and data protection.

Desirable

• Experience of charity finance and funder reporting.
• Experience of supporting grant or tender applications.
• Knowledge of charity governance and trustee reporting.

Working Arrangements

This is a hybrid role, with a mix of office-based and home working subject to performance, needs of the charity and agreement. Working days are flexible, with a preference for Monday, Wednesday, and/or Friday, subject to agreement.

Equality and Diversity

The charity is committed to equality, diversity, and inclusion and welcomes applications from all sections of the community.

Hours: 14 hours per week (worked over 2–3 days - to be agreed)

Preferred working days: Monday / Wednesday / Friday (to be agreed)

Salary: £15–£20 per hour(£10,920–£14,560 per annum for 14 hours/week, equivalent to £29,260 upwards FTE) depending on experience 

Benefits:

25 days annual leave excluding bank holidays (pro rata)

Extra leave: +1 day after 3 years’ service, +1 more day after 5 years

Birthday Leave

Sick pay package

Employee Assistance Programme (EAP)

Giving back Scheme - Volunteer day leave

Cycle to work scheme

Specsavers Partnership

Working closely with the Director of Fundraising and Partnerships and programme delivery colleagues, you will support senior-level engagement where appropriate and lead the progression, follow-up, and delivery of opportunities across the corporate and foundation pipeline. You will play a key role in shaping fundable opportunities with donors, translating organisational, programme delivery and research priorities into compelling, donor‑aligned funding propositions. You will help turn interest into commitment by building trusted relationships, identifying new opportunities, and producing high-quality, persuasive funding proposals and delivering partnership goals.

This role is suited to someone who enjoys relationship-building, has excellent writing skills, understands the motivations of corporate and foundation donors, and is energised by seeing opportunities move forward and convert into income. We are a small and collaborative team, and so you will be happy engage in all aspects of the fundraising cycle and to provide support colleagues across the team as required.

We're looking for an enthusiastic Head of Fundraising with a strong track record in fundraising and grant management, who is particularly motivated to join Khulisa because of a deep commitment to our mission – supporting the wellbeing and mental health of young people.

About Khulisa

Khulisa, meaning 'nurture' in the Zulu language of South Africa, is an award-winning charity dedicated to providing therapeutic support to young people. We focus on reaching those who are most at risk – young people from deprived communities who are often marginalized, vulnerable to exclusion, and at heightened risk of becoming involved in crime

Our approach centres on safe, exploratory methods that aim to understand behaviour and experiences often rooted in trauma, abuse, and neglect. We deliver intensive therapeutic programs within educational and community settings, empowering young people to confront the underlying causes of their emotional distress and work toward healing. To create lasting, sustainable change, we work to establish trauma-informed environments around young people by equipping parents, caregivers, educators, and other professionals with the tools they need to offer effective, supportive care. Currently, our services are active in London and Manchester.

About the role

Over the last two consecutive financial years, we have raised approximately £1 million each year – primarily through trusts and foundations, corporate donors, and individual supporters. As the successful candidate, you and the team you lead will play a pivotal role in maintaining this level of fundraising success, ensuring our vital work with young people continues to flourish. This role will involve:

• Reviewing and evaluating our funder qualification processes to ensure donors align with our values and meet our ethical standards.
• Ensuring that detailed research on prospective funding opportunities, including trusts, foundations, corporate partners, HNWIs, are carried out and that plans for making approaches are developed and carefully implemented.
• Initiating, nurturing and maintaining strong relationships with prospective funders and donors.
• Working together with the Senior Leadership to develop and periodically review Khulisa's 3-year fundraising strategy, taking ownership of key elements and processes, and periodically developing and testing new fundraising approaches.

For a full list of duties and responsibilities, please see the attached job description below. 

The post holder will be required to work from home permanently but be willing and able to easily travel to various locations across the London and the North West as necessary to fulfill the requirements of the role and to engage with stakeholders and colleagues.

What we're looking for

Abilities/Experiences

• Extensive fundraising and grant management experience working on large bids (£100K plus).
• Excellent writing skills with ability to produce clear, concise and engaging reports.
• Demonstrable ability to communicate effectively with a wide range of stakeholders and build relationships easily.
• Demonstrable experience of successfully raising funds from Trusts & Foundations, Corporates and Major Donors.
• Experience of leading or significantly contributing to development and/or delivery of a fundraising strategy.
• Experience of budget management and financial processes in income generation activities.
• Experience of mobilising and managing implementation of grant agreements from initiation to reporting and possibly reapplication.
• Ability to confidently negotiate or renegotiate with senior stakeholders on programme budgets, deliverables and objectives. 

Knowledge/Skills

• Good knowledge of Khulisa's work and ability to use this to creatively engage with new donors and secure their interest.
• Strong knowledge of CRM database, preferably Salesforce, in managing funder/donor relationships and fundraising activities.
• Strong account management and negotiation skills.

Diversity, Equity and Inclusion: We are actively looking to recruit a diversity of talent. We embrace, respect and value the difference in our employees and believe that we and our work is better for it. We are committed to creating and maintaining an inclusive environment that consists of fairness, dignity, and caring for everyone, and one that enables every employee to flourish and realise their potential.

At Turn2us, we believe that everyone should have financial security so that they can thrive. Turn2us is a national charity tackling poverty and the structural causes of poverty. We work with co-producers and partners to provide people in financial crisis with the means and agency to get back on their feet, build resilience, move forward with their lives and thrive.

We are searching for a Trust and Foundations Officer to work with the Trust and Foundations Manager to grow Turn2us’ income from grant funding. This role will sit within the wider Philanthropy and Partnerships Team, which focuses on building relationships with trusts, corporates and major donors.

The ideal person for this role may have experience working within the charity sector, or equivalent, in a relationship management role and/or knowledge of how to work with Trust and Foundations to generate income. Or they may have relevant transferable skills that they are looking to apply to this role. Key skills include good written communication, good time management and organisational abilities, the ability to infer and interpret different types of information and good relationship management skills.

Turn2us is an equal opportunities employer and welcomes applications from members of all communities. It is committed to equality of opportunity, inclusion and diversity. We encourage and welcome applications from all parts of the community regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Turn2us wants to enable an environment where everyone is kept safe from harm and can thrive. We are committed to safeguarding everyone involved in our charity and the work we do. You can read a safeguarding policy on the Turn2us website.

We offer flexible working patterns, both in terms of hours and remote working. Please note that all employees are contractually required to work from the office a minimum of 4 days a month on a weekly basis. Some roles may be required to be in the office more often than this and this will be agreed with the hiring manager upon starting at Turn2us.

Closing date: 23rd February 2026, 09:00am

1st Interviews: 3rd March 2026

Temporary Supporter Care Officer

Rate: £14.40 per hour
Contract: Temporary - 1st to 31st March
Location: Bristol (hybrid - approx. 2 days per week in the Bristol hub, remainder home-based)

We're working with a well-established national charity to recruit a Temporary Supporter Care Officer to support their Fundraising and Supporter Engagement team during a busy period.

This is a great opportunity for someone with strong customer service or supporter care experience who enjoys being the first point of contact and delivering a warm, efficient experience to supporters.

The role

Reporting to the Supporter Care Manager, you'll provide excellent supporter care alongside administrative and customer service support across the Fundraising and Supporter Engagement function.

Key responsibilities

• Acting as first point of contact for supporter enquiries via phone, email and social media

• Delivering high-quality customer service and stewardship in all interactions

• Liaising with colleagues across the organisation to ensure enquiries receive accurate and informative responses

• Updating the fundraising CRM (Donorflex) with accurate supporter details, donations, Gift Aid and communication preferences

• Ensuring donations are processed and banked promptly, maintaining accurate records for reconciliation with Finance

• Thanking donors for their support, including phone conversations that enhance supporter engagement and experience

• Managing legacy notifications and in-memory gifts, including ongoing stewardship where appropriate

• Providing customer service for e-commerce activity, including order queries and phone orders

• Handling complaints in line with organisational procedures

• Supporting Individual Giving, E-Commerce, Philanthropy and Partnerships teams with projects as required

• Ensuring compliance with fundraising regulations and data protection legislation

About you

You'll bring experience from a customer service or supporter care environment and enjoy working collaboratively across teams.

Essential experience:

• Handling enquiries via phone, email and digital channels

• Complaint handling and resolution

• Building effective working relationships with internal stakeholders

Knowledge:

• Understanding of GDPR and fundraising regulations (or the ability to pick this up quickly)

• An interest in the mission and values of the charity sector

Skills: