The Shaw Trust, in tandem with government and the broader employment support community across the UK, is working hard to make sure we support as many individuals as possible to get and keep a job. We believe that everyone who needs help and support to attain their employment goals should be able to access it as soon as possible, and that support should reflect their individual needs.

To help us in this mission, we are looking to expand our employability services and are looking for Team Leaders to work on our West London Alliance Work & Health Programme Job Entry – Targeted Support (WLA WHP JETS) Programme.

As an Employment Advisor (WLA WHP JETS) you will be providing advice and support to guide and encourage participants to overcome barriers to employment and achieve realistic job goals. This will be mainly delivered remotely via phone, video conference and other digital channels.

Reporting to a Team Leader, you will be expected to manage a caseload of participants, managing their journey to employment, offer advice and direction to enable participants to access the support they need. The role will also involve re-building participant confidence and self-efficacy following a period on unemployment.

Shaw Trust operates on a national level with over 2,000 staff and 1,000 volunteers. We work with the government, local authorities, combined authorities, health service providers, employers, and other stakeholders – including the Education and Skills Funding Agency, Department for Work and Pensions, clinical commissioning groups and NHS Trusts.

Ideally, you will be inclusive and embrace our culture and values, putting those we serve at the heart of everything we do. You will consistently deliver high quality services to support our communities and beneficiaries. Additionally, an understanding of government funded employment programmes, such as the Work and Health Programme, would be an advantage.

Location

Home based with the potential to do some face-to-face activity post COVID-19

Working across – WLA London Geographical areas include: Barnet, Brent Hammersmith & Fulham, Ealing, Hounslow, Harrow and Hillingdon

Benefits

• Competitive Salary
• Enhanced Pension Scheme after 6 months
• Life Assurance x 3 of your salary
• Enhanced annual leave

Mind in the City, Hackney and Waltham Forest, working alongside East London NHS Foundation Trust (ELFT) and other local voluntary sector providers, is recruiting a new and exciting Employment Advisor Community Connector role. 

The Employment Advisor Community Connector will be working as part of the local neighborhood multi-disciplinary mental health teams, alongside other professionals from primary care, secondary care and the voluntary sector. 

You will act as an expert advisor, guiding and supporting the multi-disciplinary teams to ensure that employment support is offered to all patients as a path to recovery. 

The post is fixed term for 12 months with the potential for further extension.

To apply, please fill out the application form on our website. 

The deadline for applications is Friday 27th November 2020. Interviews are expected to be held the week of 15th December 2020. Internal applicants will be interviewed as a priority. 

Mind in the City, Hackney and Waltham Forest is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

We are a disability confident employer. All applicants with a disability, who meet the minimum essential short-listing criteria are guaranteed an interview. If this applies to you, please ensure you fill out the Equal Opportunities portion of the application form. 

We at Mind CHWF want to assure you that your privacy and the security of your data is our top priority. It always has been, and it will continue to be, as we refine our policies and internal processes. Please take a moment to read through our applicant’s privacy notice. 

£20,000 - £25,000 (Regional salary weighting may apply)
37.5 hours per week, permanent
Home Based, with the potential to do some face-to-face activity post COVID-19 and
covering the Home Counties (including: East of England - Kent, Essex, Hertfordshire, Norfolk)

The Shaw Trust, in tandem with government and the broader employment support community across the UK, is working hard to make sure we support as many individuals as possible to get and keep a job.

We believe that everyone who needs help and support to attain their employment goals should be able to access it as soon as possible and that support should reflect their individual needs.

To help us in this mission we are looking to expand our employability services, and are looking for Employment Advisors to work on a DWP Work and Health Programme - Job Entry: Targeted Support (WHP/JETS).

As an WHP JETS Employment Advisor, you will be providing advice and support to guide, encourage and support participants to overcome barriers to employment and achieve realistic job goals. This will be mainly delivered remotely via phone, video conference and other digital channels.

Reporting to a Team Leader, the role holder will be expected to manage a caseload of participants, managing their journey to employment, offering advice and direction to enable participants to access support they need. The role will also involve re-building participant confidence and self-efficacy following a period on unemployment.

Shaw Trust operates on a national level with over 2,000 staff and 1,000 volunteers. We work with the government, local authorities, combined authorities, health service providers, employers, and other stakeholders – including the Education and Skills Funding Agency, Department for Work and Pensions, clinical commissioning groups and NHS Trusts.

The ideal candidate will need to be inclusive and embrace our culture and values, putting those we serve at the heart of everything we do. You will consistently deliver high quality services to support our communities and beneficiaries. Additionally an understanding of government funded employment programmes such as the Work and Health Programme would be an advantage.

Benefits

• Competitive Salary
• Enhanced Pension Scheme after 6 months
• Life Assurance x 3 of your salary
• Enhanced annual leave

Location: Haringey

Salary: £29,500 - £32,000 per annum

Hours: Full time (37.5 hours per week)

Contract: 12 month fixed term contract

Vacancy Reference: SWA3016

Closing Date: 15th December 2020

Interview Date:  W/C 21st December 2020

Solace Women’s Aid is an innovative, exciting, grassroots charity working across London. Our purpose is to bring to an end the harm done through domestic and sexual violence to all survivors, and in particular women and children. Our work is holistic and empowering, working alongside survivors to achieve independent lives free from abuse.

You will be joining a team of committed and inspiring individuals whose dedication has saved the lives of thousands of women, men and children in the capital. We are looking for friendly and diligent individuals to join our services and help us make a difference.

About the Service

The project will work with a range of women survivors of domestic abuse, including women with no recourse to public funds, supporting them through work readiness and into employment. 

COVID-19 has disproportionately affected women in terms of furlough and proposed. The project will include provision of more online and appropriately social-distanced working.

All of the work will be underpinned by holistic support for domestic abuse, developing both support for the women in terms of employment, the creation of a peer support program but also deepening partnerships between organisations to facilitate employment and training opportunities.

About the Role

As a Haringey Employment Advisor you will:

• Provide holistic support including employment and training opportunities to survivors of domestic abuse
• Develop and facilitate workshops and employability skills training
• Identify and create effective partnerships with a variety of local organisations including recruitment agencies, colleges, employers, DWP and local community services
• Attend case review meetings, including MARAC where appropriate
• Work closely with the peer support worker and peer recruits to maintain and create employment opportunities for survivors of domestic abuse
• Contribute to collation, monitoring and evidence of service outcomes to ensure coherent target are met
• Champion Solace’s Equality and Diversity and ensuring human rights and equality is the centre of your work
• Be a voice for service user feedback, delivery and shape future development.

About You

If you demonstrate commitment, innovation, passion, non-judgemental and collaboration, you’ll thrive in our diverse feminist team of professional women. 

Ideal candidates will:

• Have a sound understanding of practical, emotional, social and economic issues affecting survivors of domestic and sexual abuse.

• Have a proven track record of delivering employment and skills training workshops

• Have in depth knowledge and confidentially advising on a range of options including safe housing, criminal justice, civil remedies, income maximisation and employment & training

• Have sound knowledge of adult and children safeguarding

• Have excellent written and verbal communication skills

• Have a sensitive and non-judgemental approach when working with vulnerable clients

• Be experienced in risk assessment, management and safety planning

• Have the ability to have enhanced DBS

In return, we offer great employee benefits including three per cent employer pension contribution, generous holiday entitlement and a focus on learning and development.

£20,000 - £25,000 (Regional salary weighting may apply)
37.5 hours per week, permanent

Home Based, with the potential to do some face-to-face activity post COVID-19 and
covering Central England (including: Lincolnshire, Leicestershire, Bedfordshire, Buckinghamshire, Staffordshire, Walsall and Wolverhampton, Birmingham, Herefordshire & Worcestershire) 

The Shaw Trust, in tandem with government and the broader employment support community across the UK, is working hard to make sure we support as many individuals as possible to get and keep a job.

We believe that everyone who needs help and support to attain their employment goals should be able to access it as soon as possible, and that support should reflect their individual needs.

To help us in this mission we are looking to expand our employability services, and are looking for Employment Advisors to work on a DWP Work and Health Programme - Job Entry: Targeted Support (WHP/JETS).

As an WHP JETS Employment Advisor, you will be providing advice and support to guide, encourage and support participants to overcome barriers to employment and achieve realistic job goals. This will be mainly delivered remotely via phone, video conference and other digital channels.

Reporting to a Team Leader, the role holder will be expected to manage a caseload of participants, managing their journey to employment, offering advice and direction to enable participants to access support they need. The role will also involve re-building participant confidence and self-efficacy following a period on unemployment.

Shaw Trust operates on a national level with over 2,000 staff and 1,000 volunteers. We work with the government, local authorities, combined authorities, health service providers, employers, and other stakeholders – including the Education and Skills Funding Agency, Department for Work and Pensions, clinical commissioning groups and NHS Trusts.

The ideal candidate will need to be inclusive and embrace our culture and values, putting those we serve at the heart of everything we do. You will consistently deliver high quality services to support our communities and beneficiaries. Additionally an understanding of government funded employment programmes such as the Work and Health Programme would be an advantage.

Benefits

• Competitive Salary.
• Enhanced Pension Scheme after 6 months.
• Life Assurance x 3 of your salary.
• Enhanced annual leave.

RFEA are looking for a highly motivated Specialist Employment Advisor for the South and South East region of England to support vulnerable ex forces personnel into civilian employment. Working on behalf of the Veterans’ Employment Programme, the successful applicant will have a track record of supporting individuals with complex needs and a good understanding of the challenges facing ex forces personnel. You will have strong customer focus and be capable of working independently to targets and deadlines. Be able to evidence the ability to deliver effective case-worker support to vulnerable adults. Have natural facilitative skills used to manage stakeholders in a sensitive and sometimes pressured environment in which confidentiality is key. Strong communication and organising skills. Knowledge of the local employment market, training and adult education opportunities are essential. NVQ Level 4 in Information, Advice & Guidance is highly desirable; but not essential as training will be given.

The position is initially for 12 Months with possible options to extend.

Salary starts at £26,000 rising to £27,500 upon successful completion of probation with job satisfaction guaranteed. The appointment will be initially home based in the Aldershot area.

Key Responsibilities

• Coordinate with the RFEA Employment Advisors and partner charities to identify and support clients who would benefit from SVA case working support.
• Assess client needs and make appropriate referrals to other military charities or support organisations to meet the wider needs. Covering a Wellbeing; Functional/Life Skills; Vocational Skills and Educational & Employment Skills Assessments.
• Provide specialist wellbeing or vocational and employability case-working support, including career diagnostics and advice, CV development and interview preparation. Job search advice, job-brokerage using your knowledge of the regional employment market/network and employability tools and bulletins within our online RightJob resource.
• Identify and engage with services such as welfare, training and Adult Education providers to find opportunities that meet clients’ requirements in line with their preferred outcome or employment plans.
• Organise clients’ access to education and/or training opportunities, supporting their applications for additional grants as necessary.
• Provide advice and guidance to ensure that clients obtain appropriate vocational experience placements, work based training and employment in accordance with their vocational/employment plans.
• Identify and source suitable employment, work based training and work experience opportunities, including opportunities listed on Rightjob.
• Ensure all clients’ employment, training and vocational opportunities sourced are shared with the regional Employer Relationship Manager (ERM) ensuring a joined up and integrated RFEA employer engagement approach.
• As required, provide in-work or placement support to ensure client vocational outcomes are sustainable.
• Monitor successful employment placement achievements for clients as a key component of overall outcomes, contribute to wider outcomes monitoring as required.
• Maintain accuracy and integrity in all interactions with the Data management system (ADAPT) ensuring timely accurate recording of all client and employer/organisational engagement activity.
• Co-ordinate employment and vocational aspects of the support process with other supporting charities and organisations.

To apply, please submit your CV and a personal statement.

The closing date is 10th December 2020. Interviews will take place mid-December with the successful applicant starting early in the New Year.

The successful candidate will be required to undertake Ministry of Defence security clearance which requires applicants to have been resident in the UK for over 5 years. An Enhanced DBS disclosure will also be required.

About Scope

At Scope our mission is to drive social change so that disabled people have the same opportunities as everyone else. We want to achieve everyday equality and support disabled people to get the best start in life, live the life they choose and be financially secure.

About the role

Be a Disability Gamechanger and join our London Employment Team as an Employment Adviser within one of our services

Your role will be to manage a case-load of disabled customers, supporting and empowering them to find work whilst ensuring that all programme KPI’s are met.

About you

You will bring drive and enthusiasm to your role and can demonstrate that you care passionately about improving disabled people's lives through employment.  You will have excellent negotiation skills and have the ability to positively influence employers. Being dynamic, results-driven and comfortable working to targets with a proven track record of achieving outcomes both over the phone and in face to face meetings will enable you to succeed within the role. You will be able to demonstrate excellent communication skills, strong organisational skills and experience in a similar role, and be confident delivering the service to our customers on either a one-one basis or within group- based delivery.

You will also work with delivery partners to promote our services to disabled people and generate referrals to this voluntary service.

Working from home initially due to the current Covid situation your base will be at our Head Office in Stratford and when we are able to work in the community again,  you will be required to travel to work across our delivery boroughs as needed.

Reporting to:  CEO initially

Location:London Office based with travel across the region and occasional national travel (ccurrently remote working due to Covid-19)

Hours: Part time at 80% ( Mondays, Thursdays Fridays mandatory). Some evening and weekend work required. Further hours may be available based on funding.
 

MORE ABOUT THIS ROLE

This is a unique role at an exciting and pivotal time of growth for The Sophie Hayes Foundation based in our largest delivery location. 

The successful candidate will work with our London team to manage and deliver remote, 1-to-1 and group employability support service by coaching survivors of trafficking to: grow in confidence, develop employability skills and to access vocational placement opportunities such as training, education, work experience and volunteering.  

This is a role designed for someone who is people focused, has an eye to detail and is: encouraging, insightful, creative, organised and willing to tailor 1-to-1 sessions, to adapt to the changing lives of those you are supporting.

Have perseverance, a high level of flexibility and emotional intelligence.

You will be quick to listen, understand and lead women forward as they navigate a challenging transition in their lives. 

You will have initiative with an ability to adapt ideas into action, alongside strong partnership skills as you build relationships with referral partners across businesses, social enterprises and colleges across London and the South.

REQUIRED MINIMUM OF 3- 5 YEARS EXPERIENCE

Essential:

1. Required coaching employability experience:
   1.  Helping people access work, training and education, and understanding the commercial workplace
   2. Experience of helping people develop CVs, interview skills and career plans.
2. Experience of either teaching, coaching, training or support work: 
   1. Bringing out the best in those around you.
   2. Curious, insightful and committed to the growth of everyone you work with.
3. Forming partnerships: Creating and building alignment with partners over a shared agenda.
   1.  Experience in influencing others for a common goal and managing complex stakeholder relationships.
4. Support work: Supporting vulnerable individuals on a remote, group and 1-to-1 basis to overcome challenges, advocating for them, following up and breaking down barriers to progress.

Technical Essential

1. Database proficient (Blackbaud preferred)
2. Microsoft Suite 
3. Advanced level of report writing and english proficiency

CORE ACCOUNTABILITIES

1. Employability Support Work – Deliver remote, group and 1-to-1 support to survivors of trafficking, with a focus on identifying strengths, purpose and career plans, in a manner and approach consistent with our Employability Programme (focus on identity, hope and empowerment).  
2. Provide insight and input into all aspects of the Employability Programme.
3. Identifying and matching individuals on volunteer placements, training or work shadowing opportunities
4. Working in collaboration with NGO partner case workers to support the activation of longer-term training plans in a suitable location for the individual.

Partnership Creation and Management

1. Build and maintain relationships with employability and training partners across London and the South (and elsewhere in the UK as defined through the programme delivery).
2. Identify suitable placement or training experiences that will further the career path for participant survivors. Continue to review the success of placement providers, resolving any issues as they emerge and working to continually enhance the experience and outcomes for all parties involved.
3. Create and maintain training partnerships available for Employability Programme graduates across London & South
4. Ensure ALL compliance with our safeguarding principles, policies and procedures  
5. Work closely with the other Employability Coaching Coordinators to ensure growth and develoment of all programme participants.

Monitoring, Reporting, Evaluation

1. Ensure delivery of funder KPI’s and terms of grant related to the support work component of the programme.
2. Collate qualitative and quantitative data and stories for use in ongoing funding reports and future funding bids
3. Support monthly trustee reporting and annual report requirements as required
4. Continually enhance and improve the support service based on a formal process of review and implementation

Supporting the wider organisation

1. Delivering regular and effective communications for the wider team regarding the overall programme and employability support work progress.  
2. All other duties as assigned.

The people that we work with come from all over the world and have a wide variety of beliefs, experiences, backgrounds. We are committed to sharing and reflecting this rich diversity amongst our staff, volunteers and trustees and would strongly encourage applicants from minority and under-represented groups

Please note: We are an equal opportunities employer and welcome applications from all suitably qualified individuals regardless of their race, sex, disability, religion/belief, sexual orientation or age.

However, this post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 20

About Scope

At Scope our mission is to drive social change so that disabled people have the same opportunities as everyone else. We want to achieve everyday equality and support disabled people to get the best start in life, live the life they choose and be financially secure.

About the role

Be a Disability Gamechanger and join our Manchester Employment Team as an Employment Adviser within one of our services. Your role will be to manage a case-load of disabled customers, supporting and empowering them to find work whilst ensuring that all programme KPI’s are met.

About you

We are looking to recruit an experienced adviser preferably with employability experience.

You will bring drive and enthusiasm to your role and can demonstrate that you care passionately about improving disabled people's lives through employment.  You will have excellent negotiation skills and have the ability to positively influence employers. Being dynamic, results-driven and comfortable working to targets with a proven track record of achieving outcomes both over the phone and in face to face meetings will enable you to succeed within the role. You will be able to demonstrate excellent communication skills, strong organisational skills and experience in a similar role, and be confident delivering the service to our customers on either a one-one basis or within group- based delivery. You will also work with delivery partners to promote our services to disabled people and generate referrals to this voluntary service.

Disabled candidates

Equality and inclusion are at the heart of everything we do. We want to seize every opportunity to build a truly diverse and inclusive workplace. We are always looking for applications from disabled people. If you are disabled and you have the skills and, or the experience to do the job, we really want to interview you. Just let us know in your application that you are applying under the Guaranteed Interview Scheme.

Are you interested in helping people who have, or are recovering from, mental health problems, integrate back into work? Would you like to be part of an organisation that counts on the professionalism, insight, expertise and passion of its staff to inspire individual recovery for the people they work with? Then join us as an Employment Adviser.

Right now, one of our partners, Richmond Fellowship, is looking for an Employment Adviser to join their Surrey Employment Service in IAPT. We help individuals with mental health problems to find paid employment, or unpaid voluntary work. We also assist employers and employees to successfully resolve mental health problems in the workplace. But, it’s only possible with the help of people like you.

This role is part of an employment advice service, working closely with clinicians working to provide psychological therapies to people with common mental health problems through the NHS IAPT service. The post holders will support service users with common mental health problems to gain, return to or retain employment. The role will involve working directly with Jobcentre Plus, employers, trade unions and employment agencies to keep people in employment and secure employment opportunities.

 Your challenge? To do everything you can to help the individuals we work with to source appropriate work experience placements, paid or voluntary roles with local organisations/employers. Day to day, you’ll offer support, careers advice and guidance, helping people to set their own recovery and employment  focused goals and  provide training in personal and skills development such as CV preparation, interview techniques etc. You’ll also be responsible for establishing and maintaining positive links with partner organisations, local employers and other relevant agencies and have the initiative to develop and promote the service. Additionally, you will have responsibility for maintaining efficient admin systems to ensure referrals, assessments and reviews are completed in a timely manner.

As well as a good understanding of mental health problems and the issues and barriers this can create for our clients, you’ll need excellent motivational, presentation and listening skills and be required to travel in the relevant Surrey area and to work outside of office hours as required.

This role can either be based at our Chertsey or Leatherhead office. A driver with full driving licence and access to car is essential.

The salary for this post is £21,764.00 per annum. Subsequent salary progression up to a maximum of £22,791 will apply to this post, subject to the postholder meeting the eligibility and performance criteria.

We are committed to increasing our diversity and we would welcome applications from those with lived experience and/or who are from a BAME background.

It is a mandatory requirement of the application process for this post that candidates submit a CV and Supporting Statement, thus only candidates that provide this, and who meet the essential criteria within the person specification,  will be considered for an interview.

Closing date: 2nd December 2020 at 11:59pm however we do reserve the right to close the vacancy early in the instance that a sufficient number of applications are received.

Interviews: 7th & 8th December 2020

So, are you ready to take on this rewarding role that comes with some really great benefits?  Apply now via our website.

Richmond Fellowship is part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence. We know that recovery can look and feel very different to each and every one of us. But we also know that if we provide the right support, at the right time, we can inspire recovery nationwide and that recovery is possible for everyone.

We are looking for an enthusiastic individual to join our Step Forward Tees Valley team as a Navigator.

Navigator (Employment Support Officer)
Salary: Circa £21,500 per annum
Hours: Full Time - 37 hours per week
Contract: Fixed Term until 30/06/2022 
Reporting to: Team Leader
Location: Redcar

About us

Groundwork is a leading regeneration charity, working through partnership to create communities in which people are proud to live and work.

Step Forward Tees Valley is funded by the National Lottery Community Fund and European Social Fund until June 2022. Working in partnership with 17 voluntary and community sector delivery partners, Step Forward Tees Valley will support people into or towards employment and/or training

About the role

You will manage a caseload of participants with complex barriers and provide 1:1 support to people who are long term unemployed to help them move towards and access training and employment. By providing intensive support and advice, the team will help each participant develop a tailored action plan and identify how this can be best met through existing services and/or via Step Forward Tees Valleys health, employment, financial and digital inclusion services. 

As a Navigator you would be responsible for engaging and supporting participants through every stage in their journey, addressing barriers and introducing activities to support progression.

This role will work solely on the Step Forward Tees Valley programme.

Appointment to this post is subject to an enhanced disclosure endorsed by the Disclosure and Barring Service.

About you

We want someone who has proven experience of working successfully with people who have multiple barriers to employment and is able to run participant engagement activities. Experience of regularly using a Management Information System to support with caseload and diary management. Proficient in accurately completing and updating required paperwork whilst maintaining quality assurance to support in achieving set targets. Your role will require you to have the ability to work effectively within a partnership, as a member of our team and individually within a complex, changing and challenging environment.

Closing Date: Midnight on Sunday 6th December 2020

To Apply and for More Information:

If you would like to apply and find out more about this position, please click the apply button to be directed to our website where you can download the job description and application form. 

Make yourself at home 
We want you to be yourself at Groundwork and we value everything that makes you unique. We recognise and celebrate your difference and together we make Groundwork a special and great place to work.

Groundwork NE & Cumbria is committed to safeguarding and protecting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.

No agencies please. 

A Working for You advisors gives information, advice and guidance to adults with learning disabilities and/or high functioning autism to promote their independence and wellbeing. 

A Working for You Advisor must be committed to the safeguarding of the service users at all times and is responsible for reporting any concerns immediately to the manager.

A Working for You Advisor is responsible for maintaining good working practice within the team.

Administration

• To update and agree in writing with service users the relevant action plans and assessments
• To record and update significant and relevant information on individual clients'/service users’ records including use of our cloud based case management database
• To liaise with relevant staff regarding the completion of all necessary paperwork
• To write letters and reports as and when required
• Liaise with other agencies and organisations
• Contribute to the Performance Management reports

The main areas of responsibilities of the post are:

Advice and Information

• To provide information advice and guidance to the people using Working for You
• To plan and implement appropriate support and action plans to meet the needs of the clients
• To maintain contact with specified clients as agreed, and explain their responsibility to provide necessary information needed to provide the service
• To compile necessary reports with clients
• To keep knowledge on benefits and available services current
• To ensure that the database is kept up to date
• To attend and participate in client's meetings, keep accurate records and follow agreed action plans
• To maintain constructive working relationships with the clients to promote their welfare and development
• To maintain constructive relationships with colleagues, families, Barnet Mencap staff and other professional agencies to promote the welfare and development of the service users
• To assist clients in communication with benefit offices, job applications, social workers and others as relevant
• To work with other professional agencies, and to attend meetings at the direction of the Manager to promote the welfare and development of the clients where necessary.

Training

• To undertake training to maintain and develop an understanding of the needs of people with learning disability and/or autism and a working  knowledge  of present day legislation, approaches and interventions.
   

Additional

• To undertake any other duties that may be necessary as part of the Working for You Worker role
•  To participate in regular supervision and appraisal meetings with the Manager
• Ensure that Health and Safety policies and procedures are maintained at all times
• To be responsible for the physical care, safety and welfare of self and others in the office and clients’ houses
• To carry out Health and Safety requirements at the direction of the Management Team
•  Actively promote equal opportunities policies and anti-discriminatory practices at all times
• To be aware of the diversity of people who use our service and to be culturally sensitive

PROMOTION OF SERVICE

It is expected that the post holder will promote the service and perform the role in a way which furthers the values of the organisation with reference to Customer Care, Equal Access and Opportunity and Quality of Service provided.

The duties and responsibilities of this post may change over a period of time.  Only significant additional duties or responsibilities as required will render the grade of the post liable for re-evaluation. In order to deliver services effectively, a degree of flexibility is needed and the post-holder may be required to perform work not specifically referred to above.  Such duties, however, will fall within the scope of the post at the appropriate grade.

To apply please either fill in the attached Application Form or send us your CV with a covering letter explaining how you meet the requirements on the attached Person Specification.

PLEASE NOTE: This role can be based in any CBM Global Office, with preference for those countries where our Inclusive Eye Health programmes are delivered. Applications are therefore encouraged from those with the right to work in: Philippines, Bangladesh, Laos, Nepal, Indonesia, Kenya, Zimbabwe, Burkina Faso, Nigeria, Madagascar, Bolivia, as well as Australia, Ireland, New Zealand, Switzerland, Germany, Belgium and the UK.

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CBM Global Disability Inclusion are a dynamic INGO working alongside people with disabilities in the world’s poorest places to fight poverty and exclusion and transform lives.

Reporting to the Inclusive Eye Health Director, this new full time role is responsible for providing Inclusive Eye Health (IEH) technical advisory support and capacity building to CBM Global partner organisations and Country Offices.  The IEH Advisor ensures that they are enabled to deliver programmes well, reflecting the technical standards and MEAL approach outlined in the IEH strategic plan (including Neglected Tropical Diseases NTDs), integrating and coordinating with other technical and programme areas of CBM Global, and in pursuing funding opportunities from institutional and other major donors, in coordination with CBM Global Member Associations and Country Offices.

As well as a professional background in public health ophthalmology and inclusive Eye Health and NTD programming, the successful candidate will possess outstanding relationship building and networking capabilities, a strong understanding of public health systems in low/middle income countries, knowledge of disability-inclusive IEH and NTD work, alongside a passion for effecting change alongside people with disabilities and their communities.

Driven by Christian values, we seek out and work with the most marginalised in society, irrespective of race, gender or religion, recognising the equal worth of every individual.

Hours:  Full time (37.5 hours per week).

How to apply:  Please click on the link above for a Recruitment Pack and details on how to apply.

Closing date:  Monday 7 December at 9am UK time.

We look forward to hearing from you!

Job title: Contact Centre Advisor
Salary: Up to £20,841.18 per annum + excellent benefits
Location: Chelwood Gate, Haywards Heath
Job type: Permanent
Hours per week: 35
Closing date: 01 December 2020
Interview date: 11 and 14 December 2020

We are seeking a positive individual with a commitment to customer service to join our team as Contact Centre Advisor at our National Cat Centre in Chelwood Gate, Haywards Heath.

Cats Protection is the UK’s leading feline welfare charity with a nationwide network of centres, volunteer-run branches and charity shops. During 2019 we helped around 191,000 cats and kittens, an average of 520 per day.

The Contact Centre is part of the wider Cats Protection Operations team. We answer queries from members of the public through our multiple contact channels; telephone, email, website and social media. We also work with and support a number of our nationwide Branches with their call handling. On average, the Contact Centre respond to over 100,000 contacts each year, helping thousands of cats, their owners and members of the public. We aspire to provide a great customer service to all those who contact us.

The office based Contact Centre Advisors respond to all our incoming enquiries across all our communication channels. You will be the first port of call for enquiries coming into the Contact Centre from members of the public. Through our various contact channels, you will provide accurate advice and information, ensuring members of the public receive a prompt, professional and courteous service.

Our successful candidate will have previous experience of working within a Contact Centre or customer support role. You will have strong customer service experience, excellent communication skills and be able to keep calm under pressure with great credibility.

To apply for this position please click the APPLY ONLINE button. Our application process requires you submit a CV and answer screening questions – including explaining your interest and suitability for the role. Unfortunately we cannot accept applications or CVs that are emailed to us directly.

Please note the recruitment process for this position will include a competency based interview.