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Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Join Navigate CIO and Make a Real Impact!
Are you passionate about making a difference in people's lives?
Do you have strong communication and problem-solving skills?
Whether you're experienced in money advice or looking for a career change, we provide full training and development opportunities to help you succeed in this role. At Navigate CIO, we are a registered charity dedicated to providing free, impartial, and confidential money and debt advice across Devon and Somerset.
Our work supports individuals and families facing financial hardship, helping them build financial resilience and regain control of their lives. This is more than just a job—it's an opportunity to transform lives and strengthen communities.
This role is funded by the British Gas Energy Trust (BGET), allowing us to provide specialist energy and money advice to those who need it most.
Why Join Us?
• Full training provided – no prior experience in debt advice needed.
• A rewarding role – support vulnerable individuals to improve their financial wellbeing.
• Career development opportunities – ongoing training and professional growth.
• Flexible working environment – work across various locations, including home visits and remote support.
• Supportive team culture – be part of a dedicated and passionate team that values collaboration.
About the Role
We are looking for a compassionate Debt & Energy Adviser to provide money, debt, and benefits advice to individuals who are often in crisis and face multiple barriers to accessing the support they need. The role primarily involves face-to-face home visits, supported by telephone, video, email, and digital advice. You will be at the forefront of delivering essential money and debt advice to clients with high level needs, helping them navigate their financial challenges.
Key Responsibilities:
- Assess and review client needs to ensure appropriate support.
- Identify and address barriers preventing clients from accessing money advice.
- Provide comprehensive, caseworker-level advice on money management, debt solutions, and financial capability.
- Develop individual action plans tailored to client needs, ensuring dignity and respect.
- Maintain accurate case records and documentation.
- Deliver high-quality money advice services in partnership with key stakeholders.
• Offer tailored support, in clients homes, online and via telephone
What We’re Looking For:
We are looking for individuals with the right skills and attributes, even if you don’t have direct experience in money and debt advice. If you are passionate about helping others and eager to learn, we encourage you to apply!
Essential Skills & Attributes:
- Strong people skills – ability to build rapport and communicate effectively.
- Ability to support vulnerable individuals with multiple and complex needs.
- Empathy and a non-judgmental approach.
- Understanding of confidentiality, GDPR, and safeguarding policies.
- Ability to prioritise tasks and manage workloads effectively.
- IT proficiency (Word, Excel, email, case management systems).
- Ability to work independently and as part of a team.
- Willing and able to travel across Somerset for client appointments.
- A full DBS check will be required.
Desirable Skills & Experience:
- Experience in advice, advocacy, or support work (paid or voluntary).
- Knowledge of welfare benefits, housing, and debt advice.
- Experience in sectors such as mental health, addiction, housing, or social prescribing.
- Willingness to train as a DRO (Debt Relief Order) Intermediary.
Ready to Make a Difference? If you’re looking for a career where you can grow professionally while transforming lives, this is the perfect opportunity for you.
Apply today and start your journey towards empowering individuals and communities through financial resilience!
Our vision is to eliminate social isolation and financial hardship.
The client requests no contact from agencies or media sales.
Help us make a bigger difference to families
Home-Start Barnet, Brent & Harrow supports families with young children through challenging times. We are looking for an experienced and organised Finance & Business Manager to ensure our charity’s finances and core business functions run smoothly.
This is a varied, hands-on role within a friendly and committed team. You will lead our day-to-day financial management while overseeing governance administration, HR processes, contracts and organisational systems.
What you’ll do
You will:
- Produce management accounts, budgets, forecasts and financial reports.
- Monitor income, expenditure and cash flow.
- Oversee QuickBooks and the work of our Finance Administrator.
- Provide financial information for funders, the CEO and Trustees.
- Coordinate governance, compliance and risk-management processes.
- Oversee routine HR administration and work with our external HR advisers.
- Manage key suppliers, contracts, insurance and IT support.
- Line manage the Finance Administrator and work closely with the Office Administrator.
- Improve systems and help the charity work more efficiently.
About you
You will have:
- Strong charity finance or business-management experience.
- Practical experience of using QuickBooks and producing management reports.
- A relevant finance qualification, such as AAT Level 3 or 4, or equivalent practical experience.
- A good understanding of budgets, financial controls and reconciliations.
- Experience of governance, HR administration, contracts or office systems.
- Experience of supervising or managing staff.
- Excellent organisation, accuracy and attention to detail.
- The confidence to take ownership, work independently and communicate clearly.
You will be practical, approachable and comfortable working across different areas in a small charity. You will enjoy improving systems, solving problems and helping colleagues do their jobs effectively.
The role is office based and requires someone who can stay focussed and productive, working around a busy team
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At Release, we believe that expert advice can change lives — especially for people who are pushed to the margins by poverty, stigma, criminalisation and complex legal problems. We are looking for a debt adviser who wants to do more than provide technical advice: someone who shares our commitment to social justice, dignity and practical support, and who wants to be part of a specialist legal team working alongside people at the point they need help most.
This is not a traditional debt adviser role. It is an opportunity to help shape a newly established debt unit within our legal team, creating a holistic service that responds to the full reality of people’s lives rather than treating debt in isolation. You will work alongside legal advisers and solicitors delivering free welfare benefits, debt and housing advice through our outreach services, with referrals coming directly from colleagues supporting clients with overlapping legal and financial problems. You will also provide training and support to colleagues and host centre staff, helping build confidence and understanding around debt, its impact, and how to identify when someone may need specialist advice. Many of the people we work with are facing crisis, exclusion and multiple barriers to support. In this role, you will help ensure they are met with compassion, specialist advice and joined-up support that gives them a clearer route forward.
The new Debt Adviser wil join Release’s multidisciplinary legal services team. The postholder will provide high-quality, non-judgmental debt advice to people experiencing financial hardship alongside issues such as substance use, homelessness, poor mental health, benefit problems and social exclusion. Ideally, you’ll be qualified to Level 3 Certificate in Money and Debt Advice, the Certificate in Money Advice Practice (CertMAP), or the CMA Award in Generalist Debt Advice. Should you not have these or equivalent certifications, the appointee would be required and supported to achieve a certification within an agreed timeframe.
Key Responsibilities:
Deliver specialist debt advice through direct referrals for our legal team who support clients in trusted community and treatment settings.
- Complete financial assessments, income and expenditure work, debt screening, priority-debt triage and casework using clear, accessible and trauma-informed approaches.
- Advise on appropriate debt options, including Breathing Space, Debt Relief Orders, negotiated write-offs, informal and formal repayment arrangements, and referrals where another provider is better placed to help.
- Work closely with legal advisers, drug and alcohol services, keyworkers, peer advocates, volunteers and partner organisations to support warm referrals and coordinated care.
- Record casework accurately on AdvicePro and contribute to monitoring, evaluation, quality assurance, client feedback and learning from the debt advice project.
Essential Requirements:
- At least 12 months’ experience delivering debt advice in a community, advice, legal or outreach setting.
- Strong understanding of UK debt solutions, priority debts, social security, housing-related debt and the impact of financial hardship on people in vulnerable circumstances.
- Ability to provide clear, fair and not misleading advice, based on a full assessment of the client’s financial and personal circumstances.
- Excellent written and verbal communication skills, including the ability to write accurate case notes, letters and reports in plain English
- Holidays: 29 days + public holidays
- Location: Hybrid - Spitalfields, London / Remote (minimum 3 days in the office)
- Closing Date: Until vacancy filled
- Interviews: Rolling
- Start Date: As soon as possible
An enhanced DBS check will be required for the successful candidate.
We particularly welcome applications from people from Black and racialised communities, disabled people, LGBTQ+ people, people from working-class backgrounds, and people with lived experience of the issues we work on. We are committed to building a team that reflects the communities we serve, and we know that lived experience and diverse perspectives strengthen our legal practice and our work for systemic change.
Release is committed to equal opportunities.
Important Notice: For this job, Release will only consider applications from those who already have the right to live and work in the UK. See the Home Office Immigration & Nationality Directorate for information on the UK Government's immigration policy.
The client requests no contact from agencies or media sales.
Play a pivotal role in shaping how we support, develop and empower our people, at an exciting time of growth for Betknowmore UK.
Betknowmore UK has grown rapidly into a delivery organisation of real scale and ambition, running multiple funded services with staff and volunteers across the country, and a workforce that proudly and intentionally includes people with lived experience of gambling harm. As we continue to grow, we're looking for an experienced Interim HR Manager to help us build on strong foundations and take our people function to the next level, over a defined eight-month period (with the possiblility of extension through mutual agreement).
Reporting to the Director of Finance and Operations and line managing our HR Officer, you'll lead three connected priorities: building the capability and confidence of our managers; shaping our workforce development strategy, including career pathways for colleagues with lived experience; and making sure we're fully prepared for the employment law changes arriving under the Employment Rights Act 2025. This is a genuine change role with a lasting legacy, you'll help leave the organisation stronger, more capable and better equipped for the future.
What you'll be doing
- Providing expert, pragmatic advice on employee relations matters, and leading complex or contentious casework where genuinely necessary, coaching managers to build their own confidence in handling cases
- Keeping the organisation ahead of the phased implementation of the Employment Rights Act 2025, and advising the policy team on the changes required
- Managing the relationship with our external employment law advisers, briefing tightly and translating advice into workable decisions
- Building the capability and confidence of line managers through practical, scenario-based training and coaching through live situations
- Developing a manager toolkit — templates, letters, scripts, decision trees and a clear escalation route
- Owning and developing our workforce development strategy, including a capability framework and career pathways for colleagues with lived experience, from volunteering through to management roles
- Establishing our learning and development framework, including induction, professional accreditation and qualification routes
- Improving consistency and fairness in recruitment and selection, and line managing, supervising and developing the HR Officer
- Providing HR risk reporting to the senior management team and, as requested, to the Board
What we're looking for
- We're interested in hearing from candidates who have:
- Substantial generalist HR experience at HR Manager or senior HR Business Partner level, including sustained periods as the most senior HR person in an organisation or business unit
- Experience of working in a lived experience-led organisation, or one with a significant peer or lived experience workforce
- A proven track record of building line manager capability, coaching managers through live situations rather than doing the work for them
- Experience developing and implementing a workforce development or HR strategy, including competency frameworks and career pathways
- Demonstrable experience of handling complex and contentious employee relations casework end to end, including matters carrying genuine tribunal risk
- Current, working knowledge of UK employment law, including the Employment Rights Act 2025 and its practical implications for employers
- Experience of working in a lean or fast-growing organisation, operating without a large in-house HR or legal team
- Strong influencing skills with senior colleagues, and excellent judgement on confidentiality, conflicts of interest and escalation
- CIPD Level 5 or above, or equivalent demonstrable experience
- Knowledge of the gambling harms, addiction, health or social welfare sectors, experience of a comparable commissioning transition, and experience of interim or fractional assignments would all be advantageous, as would CIPD Level 7 or Chartered MCIPD status.
Why join us?
You'll be joining a growing, ambitious charity making a real difference to people's lives. This is a unique opportunity to shape our people strategy from the ground up, build lasting management capability, and leave a genuine legacy alongside a passionate, lived experience-informed team who are proud of what they do.
We support and provide information to those harmed by gambling, whilst raising awareness of gambling’s potential harms through education and training
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This role is covering Maternity for a 12 month period.
At One YMCA, we know that great services start with great people.
As we continue to grow across Hertfordshire, Bedfordshire, Buckinghamshire and Oxfordshire, attracting, recruiting and retaining talented colleagues is critical to achieving our ambitions. Recruitment is more than filling vacancies. It is about finding people who share our values, strengthening our teams and ensuring we can continue delivering life changing services to the communities we support.
We're looking for a passionate and proactive Resourcing Advisor to join our People Team and lead recruitment and onboarding activity across the charity. Supporting more than 750 colleagues across a wide range of services, you'll play a key role in helping managers attract exceptional talent, deliver a positive candidate experience and build a sustainable workforce for the future.
About the role
This is a varied and rewarding role that combines recruitment expertise, workforce planning, manager support and continuous improvement.
You will:
• Lead end to end recruitment campaigns across a diverse range of roles and services.
• Act as a trusted advisor to managers, providing guidance on recruitment, attraction and workforce planning.
• Develop engaging recruitment campaigns using social media, advertising platforms, talent pools and professional networks.
• Manage relationships with recruitment agencies and external partners, ensuring quality, value for money and access to suitable talent.
• Monitor agency usage and identify opportunities to reduce recruitment costs through direct sourcing and alternative attraction methods.
• Lead onboarding and probation processes to help new colleagues settle successfully into the organisation.
• Promote inclusive recruitment practices that support Equality, Diversity, Inclusion and Belonging.
• Use recruitment and retention data to identify trends and improve recruitment outcomes.
• Support job evaluation, role design and workforce information processes.
About you
We're looking for someone who is passionate about recruitment and enjoys building relationships, solving problems and delivering excellent service.
You'll bring:
• Experience leading recruitment campaigns from attraction through to appointment.
• Experience working with recruitment agencies and external recruitment partners, ensuring effective and cost conscious recruitment solutions.
• Strong knowledge of recruitment best practice and candidate attraction methods.
• Experience partnering with managers to develop effective recruitment solutions.
• Excellent communication, relationship building and influencing skills.
• Strong organisational skills and the ability to manage multiple priorities.
• A commitment to inclusive recruitment and positive candidate experiences.
• The ability to use data and insight to drive improvement and inform decision making.
Why join One YMCA?
This is a fantastic opportunity to make a visible impact within a growing charity that is committed to investing in its people and culture. You'll work with managers across the organisation, help shape how we attract and welcome new colleagues, and play an important role in supporting our ambition to grow and strengthen our workforce.
You'll join a supportive and ambitious People Team where your ideas and expertise will help influence the future of recruitment, onboarding and colleague experience across One YMCA.
If you're looking for a role where you can build relationships, attract great talent and make a genuine difference to colleagues and communities, we'd love to hear from you.
Please note that we will be reviewing applications and conducting interviews on a rolling basis. We encourage you to apply as early as possible, as we may close the vacancy once a suitable candidate has been appointed.
Due to the nature of the services provided, a Basic DBS will be required, as will a full driving licence.
Important Information: Applicants must have the right to work in the UK, as visa sponsorship is not available for this role. This position may require a Basic or Enhanced DBS check. We are committed to making reasonable adjustments throughout the recruitment process and welcome applications from all backgrounds.
At One YMCA, we are committed to creating an inclusive workplace where everyone is treated with dignity and respect. We welcome and encourage applications from people of all backgrounds and experiences.
Please review our Recruitment Pack https://canva.link/sio5irlw0a85x1t
One YMCA's mission is to create supportive and energizing communities where young people can belong, contribute, and thrive.
The client requests no contact from agencies or media sales.
Are you looking for a rewarding role within an intersectional feminist organisation? We have an incredible opportunity for a Senior People & Culture Advisor to join Solace Women’s Aid.
Solace exists to end the harm done through gender-based violence. We work to prevent violence and abuse and provide services to meet the individual needs of survivors, particularly women and children.
Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work, and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.
About the Service
We are on an ambitious journey to strengthen and modernise our People & Culture function, moving beyond traditional HR support to build a proactive, inclusive and high-performing culture across the organisation.
Alongside supporting the day-to-day realities of a complex frontline charity, we are leading a broad programme of improvement and transformation across people systems, workforce planning, leadership capability, employee experience, organisational development and service delivery.
About the Role
This is a varied, hands-on role for someone who enjoys being at the heart of a busy People function: providing pragmatic advice to managers, helping to resolve employee relations issues early and effectively, and making sure the people processes behind the scenes run smoothly and consistently.
You’ll be a key first point of contact for managers dealing with people matters, providing advice across areas including performance, probation, absence and wellbeing, conduct, disciplinary matters and flexible working.
You’ll help managers navigate issues confidently and proportionately, coaching them to build their own capability while recognising when more complex matters need to be escalated.
You will also play an important role in the day-to-day running of our People operations. You’ll oversee the quality and accuracy of contractual documentation, help ensure our HR systems and processes work effectively, and work closely with our People & Culture Coordinators to provide a responsive and efficient service to colleagues.
About You
You’ll ideally bring:
• CIPD Level 5 or equivalent experience
• Strong experience providing HR advice and managing employee relations casework
• Good working knowledge of UK employment law
• Experience of performance, absence, conduct and grievance matters
• Confidence reviewing contracts and other employment documentation
• Strong written and verbal communication skills
• A proactive, organised approach and the ability to manage multiple priorities at once.
Experience within a charity, public sector or other values-led organisation would be an advantage, as would experience supporting organisational change or transformation.
Additional Information
This is a hybrid job role. The postholder will work a minimum of two days per week at our Head Office and the remainder remote working.
What we can offer you
We provide a comprehensive benefits package to all our employees, including:
- Flexible working
- Focus on learning and development (internal career progression and training)
- Generous holiday entitlement
- Employer pension contribution
- Family-friendly leave and enhanced maternity pay
- Access to Inclusion Networks
- Daily clinical debriefing
- Two paid wellbeing days
- Employee Assistance Programme providing free 24/7 support and advice
- Employee Benefits Platform offering staff discounts, benefits, and savings
- Flow & Restore yoga classes
- Meditation sessions
- Cycle to Work Scheme
How to apply
Please submit your CV and Supporting Statement through the recruitment portal. When applying for this role, kindly highlight in your Supporting Statement how your values, knowledge, transferable skills, and experience align with each point within the following sections of the Job Profile Document:
- Values, Behaviours & Competencies
- Knowledge, Experience and Skills
Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences.
We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect.
We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work.
This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, Part 1. Section 7(2)(e) of the Sex Discrimination Act 1975 applies. The post is exempt from the Rehabilitation of Offenders Act.
As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.
No agencies
We Are Hiring – Union Advisor
We are seeking a dedicated and student-focused individual to join our Advice Team as a Union Advisor. In this role, you will play a key part in advocating for and supporting students, ensuring they receive the guidance and representation they need on a range of issues, including academic, housing and wellbeing. Full training will be provided.
Working at the Union offers a rewarding opportunity to make a real impact on the student experience. We provide a range of benefits, including:
28 days of annual leave, plus concessionary days and bank holidays
Flexible working arrangements, including flexi-time
Monthly breakfast mornings
A supportive and collaborative work environment
If this sounds like the right opportunity for you, we would love to hear from you. Find out more and apply here:
The client requests no contact from agencies or media sales.
Are you passionate about supporting people into employment?
Do you enjoy networking and building productive relationships with a wide range of stakeholders?
Are you proactive, resilient and able to work both independently and collaboratively within local communities to help people achieve their employment goals and improve their mental wellbeing?
If so, we would love to hear from you.
South East London Mind's Individual Placement and Support (IPS) Employment Service helps people experiencing mental health challenges to secure and sustain paid employment.
We are currently recruiting:
- Five permanent IPS Employment Specialists in Greenwich
- Two permanent IPS Employment Specialists in Bromley
These roles will be embedded within Community Mental Health Teams and the Mental Health Hub, working closely alongside healthcare professionals and Mental Health Advisers.
As an IPS Employment Specialist, you will support people referred by clinical teams and Mental Health Advisers, helping them achieve their employment aspirations through the evidence-based IPS model. You will manage a caseload of approximately 20 to 25 clients, providing personalised support from vocational profiling through to securing employment and sustaining work in line with their preference. Full IPS training will be provided.
A significant part of your role will take place in the community rather than behind a desk. You will actively engage and build relationship with local employers, develop local employment opportunities, identify vacancies that may not be advertised, and negotiate workplace adjustments or job carving opportunities to support clients into suitable employment.
You will also contribute to weekly multidisciplinary meetings with colleagues from Oxleas NHS Foundation Trust to ensure employment support is fully integrated within clients' wider recovery journey.
What You'll Be Doing:
- Managing a caseload of clients seeking employment.
- Completing vocational profiles and developing personalised employment plans.
- Supporting individuals with job searching, applications and interview
We welcome applications from people with a variety of backgrounds and levels of experience. Most importantly, you will have excellent interpersonal skills, the ability to motivate and engage others, strong organisational skills, and a genuine belief that everyone with a health condition or disability can work and contribute meaningfully to their community.
What We Are Looking For:
- Employer Engagement & Relationship Building - the ability to confidently initiate, develop and maintain relationships with employers using a range of approaches, including telephone outreach, online engagement and face-to-face networking within the community.
- Record Keeping & Organisation - strong attention to detail, ensuring accurate and timely recording of case notes, outcomes and performance data to support service delivery and achieve targets.
- Collaboration - the ability to work effectively within multidisciplinary teams, building positive relationships with healthcare professionals and other stakeholders to enhance participant outcomes.
- Resilience & Perseverance - a solution-focused approach, with the determination to overcome challenges, advocate for participants and remain positive when faced with barriers to employment.
- Innovation & Creativity - the confidence to explore new approaches, identify opportunities, challenge barriers to employment and promote inclusive employment practices with local employers.
Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check.
Closing date: Sunday 23rd August (11:59pm)
Likely interview date: Week beginning 14th September
We encourage early applications as we reserve the right to close the vacancy early if we receive a high number of applications.
About Us
SEL Mind supports people with mental health problems and dementia in the boroughs of Bromley, Greenwich, Lambeth, Lewisham and Southwark. We are proud of our diverse workforce and know that our organisation is made stronger by the variety of backgrounds, experience, and ideas within it. We promote a culture of inclusion and representation, and are working hard to build a workforce that even better reflects the communities we support.
SEL Mind is somewhere that you can be your authentic self without fear of discrimination on the grounds of ethnicity, sexual orientation, disability, neurodivergence, gender, age, lived experience of mental health problems or anything else that’s part of who you are.
Read more about staff benefits and why staff love working here on our website.
We work to be there when it matters for people living with mental health problems and dementia in Bromley, Greenwich, Lambeth, Lewisham, and Southwark



The client requests no contact from agencies or media sales.
Make a difference every day with PDSA
About Us
Join us to help keep even more people and pets together when times are tough. For over a century, PDSA has provided vital veterinary care for the pets of people experiencing financial hardship.
We're now on a journey to expand our reach and support even more people and their beloved pets. To achieve this ambitious goal, we need passionate and driven individuals who are ready to embrace change and help shape the future of PDSA.
Together, we'll build a stronger organisation and ensure our services continue to support those who need us most for the next hundred years.
If you're ready to make a real difference and be part of a team creating positive change, we'd love to hear from you.
About the role
We're looking for an Inbound Customer Service Advisor to join our friendly and supportive National Customer Service Centre (NCSC) in Sunderland.
You'll be based just 600 metres from our PDSA Pet Hospital, working as part of a welcoming team of around 60 colleagues who are passionate about delivering exceptional service to our clients, supporters, volunteers and retail customers.
Our National Customer Service Centre has grown significantly over the last decade and now supports thousands of people every year through a wide variety of enquiries. It's a fast-paced, rewarding environment where every conversation helps make a difference.
As an Inbound Customer Service Advisor, you'll be the first point of contact for many of the people who rely on PDSA. You'll provide a warm, professional and efficient service, ensuring every interaction reflects our values and supports our mission of keeping people and pets together when times are tough.
What you'll be doing
- Handling a variety of inbound telephone calls and emails, providing accurate, friendly and helpful support.
- Managing first-line customer complaints professionally and empathetically, aiming to achieve a positive first-time resolution.
- Promoting PDSA products and services where appropriate by identifying customer needs and recommending suitable solutions.
- Accurately recording customer information and processing payments and refunds.
- Working towards individual and team performance targets, including KPIs and service levels, while maintaining excellent quality standards.
- Keeping your knowledge up to date with PDSA services, policies, campaigns and fundraising initiatives.
About you
You'll enjoy helping people and be passionate about delivering outstanding customer service.
We're looking for someone who is calm under pressure, enjoys speaking with a wide range of people and takes pride in resolving enquiries efficiently and compassionately.
You'll have:
- Excellent communication and listening skills, with confidence speaking on the telephone.
- Experience working within a customer service or contact centre environment.
- Strong computer skills with excellent attention to detail when recording customer information.
- A positive, proactive approach and a genuine desire to provide exceptional customer service.
- The ability to show empathy and professionalism, particularly when dealing with sensitive or challenging conversations.
It would also be beneficial if you have experience of:
- Handling written customer enquiries via email.
- Cross-selling, upselling or generating leads within a customer service environment.
Recruitment Process
As part of our recruitment process, shortlisted candidates will be invited to attend an in person assessment centre at our National Customer Service Centre in Sunderland, which is planned for the beginning/mid September 2026.
Rewards,supportand benefits
We’rereally passionateabout beinga great placeto work,somewhere people feel proud of what they do, connected to a meaningful purpose, and able to make a genuine difference every day. Our teams are collaborative and supportive, and we encourage everyone to bring their ideas,individualityand passion for pets to work with them.
As well as a rewarding role and a positive, people-focused culture, we also offer a wide range of benefits, including:
-
Flexible working options to support your work–life balance and individual circumstances.
-
25 days’ holiday plus Bank Holidays
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Three paid special days off: Volunteering Day, CelebrationDayand Wellbeing Day annually.
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Generous pension options, with PDSA contributions starting at 5% and rising to 10%.
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Life assurance providing four times your annual salary for added peace of mind.
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AXA Health Employee Assistance Programme, with 24/7 wellbeing support
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Retail,holidayand lifestyle discounts available through our staff Fetch benefits platform.
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Enhanced maternity,paternityand adoption leave to support you and your family.
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10% discount on PDSA Pet Insurance plus access to staff veterinary services.
PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individualsare able tomake best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunities for flexible working arrangements to support team members fromdifferent backgrounds.
If you have any questions or concernsregardingaccessibility, please contact us and we will be happy to discuss via email or telephone reasonable adjustments that you mayrequirethroughout the recruitment process.
We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect.
To support this commitment, our recruitment & selection processes are robust and rigorous. All appointments will be subject to satisfactory references andappropriate backgroundchecks.
The client requests no contact from agencies or media sales.
This is an exciting opportunity for two Learning & Development (L&D) professionals to join our team as we implement our new L&D approach and expand our operational training team. The successful candidates will be part of a busy L&D team, providing functional support to help the organisation deliver its strategic aims and corporate priorities.
Your day-to-day duties will be varied, allowing you to utilise your training experience and digital learning capabilities within a supportive team environment, while contributing to our key deliverables and goals. You will play an integral part in enhancing the learning and development experience across the organisation.
This role is based in the UK and sits within the People & Culture Directorate as part of the Learning & Development team.
What we’re looking for:
Working together:
- Collaborative team player dedicated to collectively developing high-quality learning solutions.
- Able to translate briefs or instructions into clear, actionable deliverables.
Delivering High quality results:
- Results-driven with a keen eye for detail and clear communication to ensure high-quality outputs.
- Strong time management and organisational skills, with the ability to work to plans and meet deadlines.
Culture:
- Will work with a hybrid model and adapts approach to best fit each scenario and needs of others.
- Friendly and approachable; quick to build rapport with others.
Developing self and others
- Confident in delivering engaging training sessions, both in-person and virtually.
- Experienced in the full lifecycle of learning solutions, including planning, content development, facilitation, and evaluation.
The ideal candidates will bring experience of working within a learning and development environment, delivering training activities both face-to-face and virtually, preferably in a hybrid-working context. They will possess a positive and solutions-focused mindset and as happy working within a team as they are independently. The successful candidate will be flexible in their approach and adaptable to provide the best solutions within scope. This role will have a positive impact to the work of the L&D team and some of our key priorities and deliverables. The role holder will have a L&D CIPD qualification or equivalent, or willing to undertake the qualification.
Interview details:
- Date: W/C 14 September 2026
- Format: Online
- Location: UK Wide
Our L&D team is based across the UK. This is a hybrid role, involving working from your nearest office location (Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Manchester and Newcastle) and from home. Frequent travel to other offices and locations across the UK is to be expected.
We will be hosting a briefing session on Thursday 13th August at 12:00pm. This is a great opportunity to learn more about the role, gain insight into the team and key responsibilities, and ask any questions you may have. To register or ask any questions please email using the address on our main careers page.
How to apply:
Upload your CV in word format and write a supporting statement (1000 words) with the following criteria, we will use this to score your application.
Essential Criteria:
- Proven practical experience in delivering impactful and engaging training sessions, both in-person and virtually.
- Strong teamwork and collaboration skills.
- Excellent time management abilities and proven track record of meeting deadlines.
- Committed to own Continual Professional Development.
Desirable Criteria:
- Skilled facilitator with the ability to create immersive and engaging learning experiences.
- Knowledge of accessible design standards and inclusive design principles, ensuring equitable learning opportunities.
- Use of design software such as Articulate and Vyond, or similar platforms, to elevate the learning experience.
- CIPD Qualification, working towards qualification or willing to undertake relevant development.
Equity, Diversity and Inclusion
Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.
We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages.
As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.)
It starts with community.
The client requests no contact from agencies or media sales.
Supervision: Reporting to the CEO
Hours: 2.5 days per week (0.5 FTE) (flexible working pattern possible)
Venue: Remote based working with some requirements to attend events and key meetings.
Salary: £50,000 per annum Pro Rata (pay framework with annual increments in development)
Role purpose
The purpose of this role is to provide expert employment law advice and support to Citizens Advice Lewisham leadership and the wider organisation. The HR Lead will ensure the organisation maintains compliance with all employment law obligations, mitigate legal risks, provide specialist guidance on complex HR matters, and support the development of robust HR policies and procedures. This role will work closely with senior management to ensure best practice in all aspects of employment relations.
Principal tasks and responsibilities
Employment Law Advice & Compliance:
- Provide expert employment law advice to senior management and the board on complex HR matters, including dismissal, redundancy, discrimination, and performance management.
- Conduct legal risk assessments on proposed HR actions and advise on mitigation strategies.
- Ensure the organisation complies with all relevant employment legislation including the Employment Rights Act, Equality Act 2010, GDPR, and the Health and Safety at Work etc. Act 1974.
- Advise on and support the handling of employment tribunal claims and disputes.
Employee Relations & Dispute Resolution:
- Lead and conduct disciplinary, capability, and grievance matters, ensuring fair and consistent procedures.
- Support management in sensitive HR situations including redundancy, settlement agreements, and dismissals.
- Provide mediation advice and support for internal disputes.
HR Policy Development & Review:
- Develop, review, and update comprehensive HR policies and procedures to ensure they meet legal requirements and reflect organisational values.
- Provide guidance on policy implementation across the organisation.
- Conduct legal audits of existing policies and recommend improvements.
Recruitment & Employment Contracts:
- Review and advise on employment contract templates to ensure legal compliance and protection of the organisation.
- Provide legal guidance on recruitment processes and equal opportunities compliance.
Data Protection & Safeguarding:
- Advise on GDPR compliance relating to employee data and HR information.
- Support safeguarding policies and procedures relevant to employment.
Communication & Collaboration:
- Work effectively with senior management, staff, and external advisors (e.g., ACAS, legal representatives) to resolve HR matters.
- Communicate complex legal concepts clearly and accessibly to non-legal stakeholders.
Flexibility & General Duties:
- Demonstrate flexibility in supporting the organisation and undertaking duties as required by the line manager.
- Support strategic HR initiatives aligned with the organisation's mission and values.
Person Specification
Essential:
- Commitment to Citizens Advice Lewisham's aims and principles.
- CIPD Level 5, 6, or 7 qualification in HR or equivalent professional qualification demonstrating advanced HR expertise.
- Extensive and demonstrable knowledge of UK employment law and regulatory compliance.
- Minimum 5 years' experience in HR, with significant specialism or focus in employment law/relations.
- Strong experience in policy development and employment relations.
- Experience of handling complex HR matters, disciplinary procedures, redundancy, and employment disputes.
- Excellent communication skills, both written and oral, with the ability to explain complex legal concepts clearly.
- Ability to work independently and demonstrate sound judgment on sensitive matters.
- Strong attention to detail and organisational skills.
- Proactive, professional attitude with a commitment to continuous learning in employment law.
Desirable:
- Understanding of the charity and advice sector
Please note that, due to the high volume of applications we receive, we may not be able to respond to every applicant individually. If you have not heard from us within four weeks of the closing date, please assume that your application has been unsuccessful on this occasion.
The client requests no contact from agencies or media sales.
Reporting to the Director of Ministry and People, the Head of People will lead the delivery of an inclusive People and HR service that supports the Diocese in fulfilling its mission through effective people practices.
Working closely with the Head of Vocations and Formation, the Head of People will provide professional leadership across employment, organisational development and workforce support for diocesan employees, while ensuring effective and appropriate advice and support is given to clergy, volunteers and parishes, recognising the differing legal, canonical and governance arrangements that apply across each setting.
Working collaboratively with ministry colleagues, Bishops and Archdeacons as well as senior leaders within the Diocesan Board of Finance, the successful candiate will strongly contribute to the wellbeing, development and effectiveness of all those who serve the Diocese of Salisbury.
You will be someone who:
- Has significant experience in a senior HR or People Management role.
- Is confident working as a trusted advisor to senior leadership.
- Has a thorough knowledge of Employment Law and HR best practice.
- Has experience managing complex ER matters and can support workforce planning.
- Has the ability to align with and support the mission, ministry and values of the Church of England.
If you are interested in working in a supportive environment and can bring your HR/People-based worked experience to the Diocese, we would love to hear from you. You can find more information on our website, as well as details of how to apply.
The Diocese of Salisbury is a Christian community of churches, schools and chaplaincies serving one million people over 2000 square miles.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
As a Domestic Abuse (DA) Team Leader, you will lead the team of DA Practitioner’s and our Armed Forces Independent Domestic Violence Adviser’s (IDVAs). You will be responsible for overseeing risk assessments, safety planning and case management, working within Trevi’s Domestic Abuse Team.
About the role
This role focuses on empowering women and families to improve their safety, wellbeing, and independence. The successful candidate will lead the team to provide support through emotional support, practical guidance, advocacy, and access to specialist services which will include legal resources, employment, education, finances, benefit support and group work.
What you will do
· Supervise DA Practitioners, & Armed Forces IDVAs, providing daily guidance, case management oversight, and supervision
· Providing constructive feedback, conducting appraisals, and managing employee performance
· Lead on high-risk cases, ensuring comprehensive risk assessment (e.g., DASH) and safety planning for victims
What you will bring
· Experience of working in domestic abuse delivery service
· IDVA Qualified
· Ability to prioritise, work independently, and reflect on practice
· Strong communication and organisational skills
The client requests no contact from agencies or media sales.
Cloudesley is recruiting a new permanent, part-time Finance Manager (2.5 days per week). This varied role includes regular financial management tasks, reporting, budget setting, liasion with property and investment managers and lawyers, as well as policy development and advising Trustees on strategic issues.
About Cloudesley
Cloudesley is an independent charitable trust that makes grants to people, organisations and churches in Islington of c. £ 2million per year. Our grants budget is split equally between our Health and Church Grants programmes.
In June 2025, Cloudesley’s total assets were £57 million and the annual gross income was £1.5 million. Currently, around half of Cloudesley's endowment is held in financial market investments managed by Cazenove, and the other half is in c. 90 residential properties on the Cloudesley Estate in Islington. To fund its work, the charity uses income and a prudent element of capital gains generated from both the investments and properties.
This is an interesting time to be joining Cloudesley as it continues to manage its finances to ensure it can support both current and future needs in Islington, implements its property strategy, and helps to respond to the multiple challenges facing people, organisations and churches in Islington.
Finance Manager role
This wide-ranging role includes:
- Administration of regular financial transactions, including relating to grants and the charity's property assets
- Preparation and monitoring of annual budget
- Production of management accounts and a variety of financial, investment and property reports
- Preparation of draft annual accounts and work with the auditor
- Working with the charity's investment and property managers
- Working with a range of external advisers and lawyers on property matters
- Developing and advising on financial and endowment strategies
Staffing, governance and history
Cloudesley has a small team of four permanent staff. Staff work on a hybrid basis, with part of each week spent at the charity's office in King's Cross.
The charity has up to 15 Trustees at any one time, and a single corporate Trustee, Richard Cloudesley Trustee Limited. The Board of Trustees meets three times a year, and the Finance and Endowment Committee and Grants Committee meet quarterly.
The charity dates back to 1517, when Tudor yeoman and Islington resident Richard Cloudesley wrote his will and left two 'Stony Fields' to Trustees.
Cloudesley is an independent grant-making charity. We support people, organisations and churches in Islington
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Salary: £40,000 per annum
Reporting to: Chief Operating Officer
Start Date: September 2026
About The Skill Mill
The Skill Mill is a social enterprise that provides employment opportunities for young people with criminal convictions. Through paid work in environmental projects, horticulture and grounds maintenance, we help young people develop skills, confidence and positive futures while creating benefits for local communities and the environment.
Our programmes bring together Supervisors, Youth Justice Services, employers, Pathways Advisors and local partners to support young people into sustainable education, training and employment.
The Role
This is an opportunity to help shape and strengthen the delivery of The Skill Mill across the South.
As Regional Operations Manager, you will ensure young people receive a high-quality and consistent experience throughout their time with The Skill Mill. Working closely with Supervisors, Youth Justice Services, Pathways Advisors and the Commercial Sales Manager, you will oversee day-to-day operations, support programme delivery and ensure projects run safely, effectively and to a high standard.
You will play a key role in creating the conditions for young people to succeed by supporting frontline teams, building strong partnerships and ensuring programmes deliver positive outcomes for the young people and communities we serve.
What You'll Do
Support High-Quality Programme Delivery By:
- Managing the day-to-day operation of The Skill Mill programmes across the South.
- Supporting Supervisors to deliver safe, effective and impactful work programmes.
- Monitoring programme activity and resolving operational challenges.
- Ensuring compliance with organisational policies, procedures and health and safety requirements.
- Maintaining high standards of delivery across all sites and projects.
Build Strong Partnerships By:
- Working closely with Youth Justice Services, Pathways Advisors and local partners.
- Supporting collaboration between operational teams and commercial projects.
- Acting as a key point of contact for stakeholders across the region.
- Representing The Skill Mill at partnership meetings and local events.
- Strengthening relationships that create opportunities for young people.
Monitor Performance and Impact By:
- Tracking programme delivery and performance against agreed targets.
- Monitoring progress towards social impact and employment outcomes.
- Preparing reports and updates for the Senior Management Team.
- Supporting the development of systems that measure quality, efficiency and impact.
- Using data and feedback to improve programme performance.
Support and Develop Teams By:
- Providing guidance, support and mentoring to Supervisors.
- Identifying training and development opportunities.
- Promoting a positive, collaborative and accountable culture.
- Supporting teams to deliver the best possible outcomes for young people.
What We're Looking For
We're looking for someone who can bring people together, support high-quality delivery and help create opportunities for young people to thrive.
You'll have:
- Experience in operational, service or project management.
- Strong relationship-building and stakeholder management skills.
- Experience coordinating multiple workstreams, teams or projects.
- Excellent organisational and problem-solving skills.
- Knowledge of safeguarding and working with vulnerable or disadvantaged young people.
- Strong IT and reporting skills.
- A commitment to The Skill Mill's mission and values.
Desirable:
- Experience in social enterprises, youth justice, employability or community-based services.
- Experience managing commercial contracts or operational delivery programmes.
- Understanding of outcomes-based commissioning.
- Health and Safety qualification or relevant practical experience.
What We Offer
- The opportunity to help shape services that improve outcomes for young people.
- A supportive and committed leadership team.
- Flexible working arrangements.
- Training and professional development opportunities.
- The chance to contribute to a growing social enterprise with a proven track record of creating social and environmental impact.
Why Join The Skill Mill?
Every day, you'll help ensure young people have access to meaningful employment, skills development and progression opportunities. By supporting the teams that work directly with young people, you'll play an important role in helping them build brighter futures while creating positive change in local communities.
To apply please send a CV and cover letter setting out your experience, qualifications and how you meet the requirements of the person specification.
The Skill Mill is a multi-award-winning social enterprise which provides employment opportunities for young ex-offenders between sixteen and eighteen
