Engagement jobs

About The Role

This is a key senior role within Acquisition and Development, leading the strategy for one of the largest and most valuable areas of fundraising income. As Senior Retention Manager, you’ll take ownership of how supporters are engaged beyond their first year, creating joined-up communication journeys that strengthen loyalty, improve supporter experience and maximise long-term value. Working closely with Acquisition, Welcome, Growth and Planning teams, you’ll help shape a more connected and commercially focused approach to supporter engagement across the full fundraising journey.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

We’re looking for someone who combines strategic thinking with strong operational delivery. You’ll understand how to build and optimise large-scale retention programmes using audience insight, data, creative and testing to improve performance. This is a highly collaborative leadership role where you’ll influence senior stakeholders, lead and develop a growing team, and help drive new ways of working across Fundraising.

What we are looking for:

- Proven experience leading retention, CRM or mass fundraising strategies at scale
- A confident and collaborative leader who can develop high-performing teams and influence senior stakeholders
- Strong commercial awareness, with the ability to use insight, data and audience understanding to drive engagement and long-term income growth
- Experience developing multi-channel supporter journeys and communications that improve engagement and retention performance
- Someone comfortable working in a fast-paced environment, managing priorities and helping shape new ways of working across fundraising

Fundraising sits at the heart of The Royal British Legion’s 10-year strategy, and we’re investing in the people, skills and ideas that will drive growth and strengthen our support for the Armed Forces community. As one of the UK’s most trusted and recognisable charities, we have the reach and ambition to make a real difference, and this is your chance to be part of it. Our Fundraising portfolio is broad and dynamic, spanning major corporate partnerships to our sector leading charity Lottery. We’re investing in growth, evolving how we work, and putting supporters at the centre of everything we do. This is an exciting time to join us. You’ll be part of a collaborative, forward-thinking team, helping shape the future of our fundraising and the impact we achieve together.

If you are applying for multiple Fundraising roles at the same ‘Officer’ or ‘Manager’ title, you are welcome to use the same supporting statement across applications. However, we would encourage tailoring your statement where possible, particularly if applying for roles across different teams or titles.

You will be contracted to our Haig House hub with a minimum expectation of two days per week working in person at the hub and flexibility for working remotely/at home when not on site.

Employee benefits include -

- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Enhanced paid maternity, paternity and adoption leave
- Generous pension contributions, with Employer contributions ranging from 6% to 10%
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!

For more detailed information about the role, please see the Job Description attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

As part of our commitment to inclusion, we offer guaranteed interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

This is a unique opportunity for a committed individual to develop their experience and expertise within an evolving regional charity. The ideal candidate will have relevant qualifications and/or equivalent experience and demonstrate a commitment to continuous learning and professional development.

The post-holder will be responsible for providing outreach, support, advocacy and intensive support to people living with HIV across the Liverpool City Region (excluding Wirral), ensuring they have access to essential services, resources and community networks to enhance their wellbeing, independence and engagement in care.

The role will comprise approximately 50% delivery of the Liverpool HIV Intensive Support Service and 50% delivery of the HIV Outreach & Support Service.

Harris Hill is delighted to be supporting Consumers International in their search for a Strategic Growth and Engagement Lead, Sustainability. This is a brilliant opportunity for someone who wants real ownership in their role—where you can take an idea, build it, and run with it on a global stage.

Working at the heart of Consumers International’s sustainability programme, you will drive partnerships, funding and influence across areas such as energy, materials and food systems. This is not a role focused on maintaining the status quo; instead, you’ll have the freedom and trust to shape new opportunities, test ideas and deliver growth that creates genuine global impact, with scope to truly make the role your own.

Key responsibilities

• Build and manage a strong pipeline of global funding and partnership opportunities
• Develop compelling proposals and innovative partnership models
• Lead on relationship management and supporting partners in their Change Network ( you can view .)
• Shape and deliver a growth strategy for the sustainability programme
• Represent the organisation at international events and forums
• Create opportunities for global members to engage, collaborate and influence

About you

• Proven experience in partnerships, fundraising or business development
• Track record of securing income from foundations, corporates or multilateral organisations
• Experience working across international and cross-sector environments
• A strategic and proactive mindset, with the ability to spot opportunities and run with them
• Strong communication, influencing and relationship-building skills
• A genuine interest in sustainability and systems change

Key details

Salary: Up to £50,000

Location: Fully remote – open to candidates globally

Contract: Full-time

Applications: Rolling

Apply to Hannah at Harris Hill on to learn more and get the full job pack

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics

Are you passionate about helping children, young people and families access the support they need?

We're looking for an experienced Programme Coordinator & Family Engagement Lead to help deliver two innovative mental health programmes across East London, supporting participant engagement, building partnerships and ensuring young people can access high-quality, culturally responsive support.

About Us

Total Insight Theatre is an award-winning community organisation with extensive experience delivering culturally responsive mental health, wellbeing and creative health programmes for children, young people and families. 

About the Role

This is an opportunity to support the delivery of two funded Children and Young People's Mental Health programmes across Newham, Hackney and Tower Hamlets.

As Programme Coordinator & Family Engagement Lead, you will act as a central point of contact for young people, families, schools and referral partners. You will play a key role in participant recruitment, family engagement, partnership development, programme coordination and monitoring, helping to ensure children, young people and families can access support quickly, safely and effectively.

You will be joining the organisation at an exciting stage of growth and will have the opportunity to help shape innovative programmes designed to improve outcomes for communities who are often underserved by traditional services.

The Programmes

CYPMH Inequalities

A creative wellbeing programme for Black autistic boys aged 8–16 designed to improve emotional wellbeing, confidence, communication and belonging through culturally responsive and neurodiversity-affirming creative practice.

CYPMH Admissions Avoidance & Alternatives to Admission

A culturally responsive arts therapy programme supporting young people aged 14–25 experiencing emerging psychosis, psychosis-like symptoms or severe emotional distress through early intervention and community-based support.

What You'll Be Doing

• Coordinating participant recruitment, referrals and onboarding.
• Acting as a key point of contact for young people, families and referral partners.
• Supporting attendance, engagement and retention.
• Building relationships with schools, CAMHS, EIP services, community organisations and other stakeholders.
• Coordinating programme logistics, communications and participant records.
• Supporting monitoring, evaluation and funder reporting requirements.
• Helping ensure programme outputs, outcomes and contractual requirements are achieved.

About You

We're looking for someone who has:

• Experience working with children, young people and families.
• Experience within mental health, SEND, youth services, education, family support or community engagement.
• Strong organisational and coordination skills.
• Excellent communication and relationship-building skills.
• Experience working with multiple stakeholders and partners.
• A commitment to improving access to support for underserved communities.

Contract Information

• Freelance Fixed-Term Contract
• £225 per day
• 38 contracted days (£8,550 contract value).
• July 2026 – March 2027
• Flexible working arrangements

To Apply

Please submit via CharityJob:

• A current CV.
• A covering statement (maximum two pages) outlining your suitability for the role and relevant experience.

For full details of the role, responsibilities and person specification, please refer to the attached Job Description.

We particularly welcome applications from candidates with experience supporting Black, Asian and ethnically diverse children, young people and families.

We reserve the right to close this vacancy early should a suitable candidate be identified before the advertised closing date.

The Latin American Women’s Rights Service (LAWRS) is a human rights and feminist
organisation led by and for Latin American migrant women in the UK. Our work is dedicated
to supporting the immediate and long-term needs of Latin American migrant women exposed
to violations of their fundamental human rights; facing violence against women and girls,
exploitation or trafficking; enduring difficult living and working conditions in low paid jobs, and
facing barriers to social protection.

The Research and Engagement Policy Coordinator will be responsible for supporting the
development of LAWRS’ policy, advocacy, and campaigning work through research co-
development with a group of migrant survivors of domestic abuse. This research will
highlight the barriers experienced by migrant survivors in accessing healthcare and provide
opportunities for co-production and participation in policy, advocacy and campaigning
spaces for women facing severe disadvantage due to intersectional inequalities.

This post is open to Latin American women only* in accordance with the Equality Act 2010. We particularly welcome applications from disabled and LGBTQ+ candidates as they are currently underrepresented within the team.

*women who identify as Latin Americans (1st and 2nd generation) and speak Spanish and/or Brazilian Portuguese.

Please note that only applicants with the right to work in the UK covering the duration of the contract will be considered for this position.

Accountable to:  Service Manager 

Responsible for:  None 

Location:  Baca office, Loughborough, England with occasional travel to Cambridge and locations where Baca’s services are delivered. 

Hours:  37.5 hours per week (evening and weekend as required and be part of the on-call team to deliver out of hours emergency support as part of a rota.)

Salary:  £30,000 a year 

Help Change Young Lives 

At Baca, we support young people who have fled war, persecution, and trafficking, providing safe housing, education, and therapeutic care to help them rebuild their lives. 

We are seeking a passionate and committed Youth Engagement & Opportunities Coordinator to deliver engaging programmes and meaningful opportunities for young people seeking refuge. 

In this rewarding role, you will help young people build confidence, independence, and pathways into education, employment, and community life. You’ll also work closely with partners, alumni, and colleagues to ensure young people’s voices shape the services they receive. 

Key Responsibilities 

• Coordinate opportunities that support young people’s independence, wellbeing, and life skills 

• Enable access to education, employment, volunteering, and community activities 

• Build partnerships with employers, charities, and local organisations 

• Support youth voice, participation, and co-production across services 

• Develop and engage an active alumni network 

• Deliver safe, inclusive programmes and activities 

• Monitor outcomes and continuously improve services 

• Maintain accurate records and uphold safeguarding standards 

About You 

• Experience in youth work, community development, or a related field 

• Strong communication and relationship-building skills 

• Ability to coordinate multiple programmes and partnerships effectively 

• A compassionate and professional approach when working with vulnerable young people 

• A strong commitment to safeguarding and promoting wellbeing 

Desirable: 

• Experience working with asylum seekers or vulnerable groups 

• Knowledge of trauma-informed approaches (e.g. PACE, Trauma Recovery) 

• Additional language skills 

• Experience in partnership development or programme delivery 

Additional Information 

• Occasional evening and weekend work required 

• Participation in an on-call rota 

• Travel between service locations 

What We Offer 

• The chance to make a meaningful difference 

• A supportive, values-driven team 

• 33 days’ holiday (pro rata), pension, wellbeing support, and more 

Apply Now  

If you are passionate about making a difference in the lives of young asylum seekers and have the skills and attributes we are looking for, we would love to hear from you.  

Please note: You must have the right to work in the UK for this role. You must also be able to legally drive in the UK for this role.

Successful candidates will be asked to apply for an Enhanced DBS Certificate including a check of the children’s barred list.  

Brighton and Hove Parent Carers Council (PaCC) – Co-production, Engagement and Communications Co-ordinator

•  24-28 hours per week, to be worked flexibly, across 4-5 days of the week, with the option for term-time only or 52 weeks/year contract
• Amaze salary band F: £32,886 – £33,855 pro-rata (based on 35 hours week), £18.07-18.60/hr
• 1 year fixed-term contract with the likelihood of extension
• Hybrid working out of Amaze’s Brighton office, with some homeworking
• + 5% pension, pro-rata 26 days a year, + extra 3 days at Christmas + Public Holidays
• Other staff benefits include flexible, family and carer-friendly working, support for staff health and wellbeing, learning and development, and access to discounts schemes

PaCC is the parent carer forum for Brighton and Hove.  We represent parents and carers of children and young people 0-25 with special educational needs and disabilities in Brighton and Hove.  We work in co-production with Brighton and Hove City Council, NHS Surrey and Sussex and others to improve local SEND services and support for local families.  PaCC is hosted by local Sussex based charity Amaze.

This is a great opportunity for a proactive and passionate person with lived experience to empower and amplify the voices of parent carers in Brighton and Hove. You will thrive on managing multiple projects and workstreams, juggling priorities and working in a small team, where you are able to plan and prioritise your own work. You will be a ‘people-person’ with excellent interpersonal and communication skills, to grow engagement in PaCC and strengthen our impact.

This is a flexible, hybrid role where lived experience really matters.

We are committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe having a diverse workforce at all levels allows us to represent the communities we serve.

• We want to employ staff who have lived experience of disability themselves and/or as a parent/carer of a child, young person or adult with special educational needs or disabilities (SEND), and have an excellent understanding of the issues faced by SEND families
• We particularly welcome applicants from Black Asian and minoritised ethnic communities.

To support your application, please read:

• Job Description
• More about PaCC and our work on our PaCC Brighton website
• Guide to writing cover letter
• Benefits Policy
• Terms & conditions

To apply

• The closing date for applications is midnight Monday 22nd June 2026
• The provisional dates for interviews are Thurs 2nd July and Fri 3rd July 2026
• Upload your CV and cover letter

James’ Place, Community Fundraising and Engagement Executive
Job Title: Community Fundraising and Engagement Executive – West Midlands
Salary: £24,160 per annum (£30,200 FTE)
Hours: 0.8FTE, 30 hours per week (flexible over 5 days – to be discussed with successful candidate). There may be occasions when evening or weekend availability is needed.
Contract Type: Permanent
Location: Hybrid – based 2/3 days per week in our Birmingham centre 
Reports to: Fundraising Manager Community

THE CHARITY 
Suicide is the leading cause of death of men under 35 and three quarters of those who die by suicide are men. James’ Place exists to save the lives of men in suicidal crisis through delivering clinical services. We are a charity currently offering free, life-saving therapy to suicidal men at our centres in Liverpool, London, Newcastle and Birmingham.
James’ Place was set up by Clare Milford Haven and Nick Wentworth-Stanley in 2008 after their twenty-one-year-old son, James, died by suicide ten days after a minor operation. James had no history of mental illness or depression and had sought urgent help for anxiety and suicidal thoughts but didn’t find it.   
James' Place was set up to make the experience of finding help as easy as possible. We offer men who are experiencing a suicidal crisis a brief, intensive, therapeutic intervention in a safe environment. Men who walk through the door at James’ Place will be in a space where they feel valued and respected. We provide a calm and peaceful environment both inside the centres and in our outside spaces, accessible to men who visit us as well as their friends and families. We have so far treated over 5,100 men who might otherwise have been unable to access the support they desperately need.

THE OPPORTUNITY
This is a new role designed to raise and facilitate fundraising for James’ Place Birmingham and to grow community and voluntary sector relationships across the region to raise awareness of James’ Place to drive referrals to our Birmingham centre.
As part of the Fundraising team, you will take a leading role in building strong networks across Birmingham and the West Midlands, helping to establish our centre as a sustainable source of life-saving support for men in suicidal crisis.
The postholder will spend 50% of their time working collaboratively and taking responsibility for establishing fundraising activity across the West Midlands with appropriate support from centre staff and fundraising colleagues, the Head of Fundraising and Communications, Director of Fundraising and External Affairs and the Chief Executive and Trustees. They will spend 40% of their time building community-based relationships with the aim of raising awareness to drive referrals to the centre, working closely with the Head of Centre Birmingham and the Centre Manager in Birmingham to do so. It is recognised that this will vary week to week depending on the current needs of the organisations.
This opportunity is ideal for an ambitious individual eager to grow their skills and career while helping to secure the funding and relationships needed to achieve the charity’s long-term goals. 
Direct Fundraising Work 50%

• Develop and grow a network of local donors (including HNWI, corporates, community fundraisers as well as Trusts and Foundations), volunteer supporters and influencers across the West Midlands with a view to increasing the fundraising reach of the organisation.
• Steward existing donors volunteers and prospects to secure long-term multi-year support.
• Support community engagement and attend fundraising events to help achieve the organisation’s fundraising ambitions.
• Identify regional funding opportunities and support with the preparation and submission of grant applications and funding proposals.
• Collaborate closely with internal teams across fundraising, communications, events, and clinical teams to maximise opportunities.

Direct Outreach Work 40%

• Support Heads of Centre to identify and engage with a range of partner organisations across Birmingham and the West Midlands, helping to raise awareness of the charity’s work.
• Build and maintain positive relationships with local statutory, voluntary, and community sector organisations, acting as a professional and approachable representative of the charity.
• Assist with partnership activity, including attending meetings, forums, and events, to share information about services and strengthen local connections.
• Help to coordinate partnership communications and ensure relevant information about the charity’s work is shared clearly and consistently with external partners.
• Work collaboratively with colleagues across the organisation to support joined-up approaches to partnership and engagement activity.
• Identify and feedback opportunities for partnership working that could support fundraising, community engagement, and service awareness.

Administration 10%

• Ensure all fundraising activities are delivered to a high standard ensuring compliance with fundraising regulations and best practice guidelines.
• Maintain accurate and up-to-date records on the CRM database.
• Work collaboratively with both clinical and non-fundraising colleagues within the Birmingham centre and across the organisation, building their confidence and capability in fundraising activities.
• Ensure all fundraising activities are delivered to a high standard, meeting regulatory and ethical requirements.

Working in the Wider Charity

• Represent James’ Place with professionalism, respect, and confidence at all times.
• Participate in review and evaluation processes to support the ongoing development, effectiveness, and sustainability of James’ Place as a respected charity.
• Undertake any additional duties as required to support the successful delivery of the organisation’s business plan.

Values

• Demonstrate commitment to the James’ Place values of Focus, Bravery, Respect, Compassion, Professionalism, Collaboration and Hope through all aspects of work

PERSON SPECIFICATION
Essential

• Proven experience of fundraising in the charity sector, with a track record of achieving results in at least two of the following income streams: Community fundraising, Corporate partnerships, events, major gift fundraising from High-Net-Worth Individuals (HNWIs) and Trusts and Foundations.
• Strong understanding of donor motivations and what drives charitable giving across different audiences.
• Excellent written and verbal communication skills, with the ability to craft persuasive messages and build rapport.
• Confidence and professionalism in engaging and maintaining relationships with stakeholders and partners.
• Excellent time management skills
• Practical, resilient, and flexible, with the ability to adapt to changing priorities.
• Innovative thinker, open to exploring new ideas and approaches to fundraising.
• Collaborative and solution-focused, able to work constructively with others to overcome challenges.
• A team player, willing to support colleagues and take on additional responsibilities when required.
• Capable of working on difficult and sensitive issues, demonstrating kindness, integrity, and emotional resilience, and seeking or offering help when needed.

Desirable

• Experience using CRM databases (e.g. Salesforce)
• Understanding of, and interest in, mental health and suicide prevention.

WE OFFER

• A 7% employer contributory pension scheme.
• Family friendly policies.
• Death in service insurance scheme.
• 25 days plus bank holidays leave entitlement (FTE), including enhanced holiday allowance with incremental rises after qualifying period. 

HOW TO APPLY
To apply, please use the online application system to submit your CV detailing your experience, roles and responsibilities, and answer the screening questions.
If you have any queries or experience challenges with the application process, please email [email protected]

Closing date: 9am on Monday 22nd June 2026
Interviews are expected to be held online on 7th July 2026

Here at James' Place, we want you to feel comfortable in sharing your authentic selves and personal experiences, so we ask that you do not submit an application that has been formulated by AI. You may wish to use AI to support with structural aspects such as grammar and formatting, however your application must reflect your own genuine experiences, critical thinking and creativity.
James’ Place is committed to promoting a diverse and inclusive community. Our aim is that no job applicant, temporary worker or employee receives less favourable treatment on the grounds of age, disability, gender and transgender status, race and ethnicity, religion and belief (including no belief), marriage or civil partnership status or sexual orientation.
If you have a disability or health conditions which means you'd benefit from any adjustments to the interview process to help you perform at your best, please do let us know in advance.
Any job offers made are subject to the receipt of two relevant satisfactory employment references. We expect this to include one from your most recent or current employer. Any job offers made are also subject to a satisfactory DBS check and a Right to Work in the UK check.

REF-229 053

James’ Place, Community Fundraising and Engagement Executive
Job Title: Community Fundraising and Engagement Executive – North West
Salary: £24,160 per annum (£30,200 FTE)
Hours: 0.8FTE, 30 hours per week (flexible over 5 days – to be discussed with successful candidate). There may be occasions when evening or weekend availability is needed.
Contract Type: Permanent
Location: Hybrid – based 2/3 days per week in our Liverpool centre 
Reports to: Fundraising Manager Community

THE CHARITY 
Suicide is the leading cause of death of men under 35 and three quarters of those who die by suicide are men. James’ Place exists to save the lives of men in suicidal crisis through delivering clinical services. We are a charity currently offering free, life-saving therapy to suicidal men at our centres in Liverpool, London and Newcastle.
James’ Place was set up by Clare Milford Haven and Nick Wentworth-Stanley in 2008 after their twenty-one-year-old son, James, died by suicide ten days after a minor operation. James had no history of mental illness or depression and had sought urgent help for anxiety and suicidal thoughts but didn’t find it.   
James' Place was set up to make the experience of finding help as easy as possible. We offer men who are experiencing a suicidal crisis a brief, intensive, therapeutic intervention in a safe environment. Men who walk through the door at James’ Place will be in a space where they feel valued and respected. We provide a calm and peaceful environment both inside the centres and in our outside spaces, accessible to men who visit us as well as their friends and families. We have so far treated over 5,100 men who might otherwise have been unable to access the support they desperately need.
THE OPPORTUNITY
This is a new role designed to raise and facilitate fundraising for James’ Place Liverpool and to grow community and voluntary sector relationships across the region to raise awareness of James’ Place to drive referrals to our Liverpool centre.
As part of the Fundraising team, you will take a leading role in building strong networks across Liverpool and the North West, helping to establish our centre as a sustainable source of life-saving support for men in suicidal crisis.
The postholder will spend 50% of their time working collaboratively and taking responsibility for establishing fundraising activity across the North West with appropriate support from centre staff and fundraising colleagues, the Head of Fundraising and Communications, Director of Fundraising and External Affairs and the Chief Executive and Trustees. They will spend 40% of their time building community-based relationships with the aim of raising awareness to drive referrals to the centre, working closely with the Head of Centre Liverpool and the Centre Manager in Liverpool to do so. It is recognised that this will vary week to week depending on the current needs of the organisations.
This opportunity is ideal for an ambitious individual eager to grow their skills and career while helping to secure the funding and relationships needed to achieve the charity’s long-term goals. 

Direct Fundraising Work 50%

• Develop and grow a network of local donors - (including HNWI, corporates, community fundraisers as well as Trusts and Foundations) volunteer supporters and influencers across the North West with a view to increasing the fundraising reach of the organisation.
• Steward existing donors volunteers and prospects to secure long-term multi-year support.
• Support community engagement and attend fundraising events to help achieve the organisation’s fundraising ambitions.
• Identify regional funding opportunities and support with the preparation and submission of grant applications and funding proposals.
• Collaborate closely with internal teams across fundraising, communications, events, and clinical teams to maximise opportunities.

Direct Outreach Work 40%

• Support Heads of Centre to identify and engage with a range of partner organisations across Liverpool and the North West, helping to raise awareness of the charity’s work.
• Build and maintain positive relationships with local statutory, voluntary, and community sector organisations, acting as a professional and approachable representative of the charity.
• Assist with partnership activity, including attending meetings, forums, and events, to share information about services and strengthen local connections.
• Help to coordinate partnership communications and ensure relevant information about the charity’s work is shared clearly and consistently with external partners.
• Work collaboratively with colleagues across the organisation to support joined-up approaches to partnership and engagement activity.
• Identify and feedback opportunities for partnership working that could support fundraising, community engagement, and service awareness.

Administration 10%

• Ensure all fundraising activities are delivered to a high standard ensuring compliance with fundraising regulations and best practice guidelines.
• Maintain accurate and up-to-date records on the CRM database.
• Work collaboratively with both clinical and non-fundraising colleagues within the Liverpool centre and across the organisation, building their confidence and capability in fundraising activities.
• Ensure all fundraising activities are delivered to a high standard, meeting regulatory and ethical requirements.

Working in the Wider Charity

• Represent James’ Place with professionalism, respect, and confidence at all times.
• Participate in review and evaluation processes to support the ongoing development, effectiveness, and sustainability of James’ Place as a respected charity.
• Undertake any additional duties as required to support the successful delivery of the organisation’s business plan.

Values

• Demonstrate commitment to the James’ Place values of Focus, Bravery, Respect, Compassion, Professionalism, Collaboration and Hope through all aspects of work

PERSON SPECIFICATION

Essential

• Proven experience of fundraising in the charity sector, with a track record of achieving results in at least two of the following income streams: Community fundraising, Corporate partnerships, events, major gift fundraising from High-Net-Worth Individuals (HNWIs) and Trusts and Foundations.
• Strong understanding of donor motivations and what drives charitable giving across different audiences.
• Excellent written and verbal communication skills, with the ability to craft persuasive messages and build rapport.
• Confidence and professionalism in engaging and maintaining relationships with stakeholders and partners.
• Excellent time management skills
• Practical, resilient, and flexible, with the ability to adapt to changing priorities.
• Innovative thinker, open to exploring new ideas and approaches to fundraising.
• Collaborative and solution-focused, able to work constructively with others to overcome challenges.
• A team player, willing to support colleagues and take on additional responsibilities when required.
• Capable of working on difficult and sensitive issues, demonstrating kindness, integrity, and emotional resilience, and seeking or offering help when needed.

Desirable

• Experience using CRM databases (e.g. Salesforce)
• Understanding of, and interest in, mental health and suicide prevention.

WE OFFER

• A 7% employer contributory pension scheme.
• Family friendly policies.
• Death in service insurance scheme.
• 25 days plus bank holidays leave entitlement (FTE), including enhanced holiday allowance with incremental rises after qualifying period. 

HOW TO APPLY
To apply, please use the online application system to submit your CV detailing your experience, roles and responsibilities, and answer the screening questions.
If you have any queries or experience challenges with the application process, please email [email protected].

Closing date: 9am on Monday 22nd June 2026
Interviews are expected to be held online on 6th July 2026

Here at James' Place, we want you to feel comfortable in sharing your authentic selves and personal experiences, so we ask that you do not submit an application that has been formulated by AI. You may wish to use AI to support with structural aspects such as grammar and formatting, however your application must reflect your own genuine experiences, critical thinking and creativity.
James’ Place is committed to promoting a diverse and inclusive community. Our aim is that no job applicant, temporary worker or employee receives less favourable treatment on the grounds of age, disability, gender and transgender status, race and ethnicity, religion and belief (including no belief), marriage or civil partnership status or sexual orientation.
If you have a disability or health conditions which means you'd benefit from any adjustments to the interview process to help you perform at your best, please do let us know in advance.
Any job offers made are subject to the receipt of two relevant satisfactory employment references. We expect this to include one from your most recent or current employer. Any job offers made are also subject to a satisfactory DBS check and a Right to Work in the UK check.

REF-229 054

Job Title: Member and Supporter Experience Officer (summer placement)

Team: Member and Supporter Experience

Location: Hybrid (split between home-working and London. London attendance on Tuesdays)

Duration: 3 months (2 July – 6 October)

Interview dates: Interviews will be conducted on a rolling basis while the role remains open due to the quick turnaround required for this position.

*This role sits within a pay grade with a pay range of £25,813 to £33,052, The salary on appointment will be set at the lower end of the pay range, to a maximum of £28,394 depending on the candidate's skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role.

We will be conducting interviews on a rolling basis as suitable candidates apply, and we are looking for the successful candidate to start from 2 July.

Context and purpose of role

At the Ramblers, we are committed to providing our supporters with the very best experience possible, placing the Member and Supporter Experience Team at the heart of our operations. The team acts as the first line of support for members and supporters, responding to enquiries, managing interactions, and deepening engagement with the Ramblers.

This short-term placement provides hands-on experience in delivering excellent supporter service at the Ramblers. The postholder will support the Member and Supporter Experience team in responding to enquiries, maintaining supporter data, and contributing to improvements in the supporter journey.

Key responsibilities

Supporter Engagement

• Respond to supporter enquiries via phone, letter, email and social media in a timely and professional manner, and with professionalism, empathy and attention to detail.

• Escalate complex, safeguarding and complaint-related enquiries appropriately.

• Listen and respond to the needs of each supporter, understanding their motivations and experiences to foster long-term relationships.

• Acknowledge and thank donations and other payments in a timely and personalised manner.

Payment processing

• Process and manage in-bound financial payments in an accurate and timely manner

• Investigate and resolve any payment issues, liaising with supporters and the payment processor as needed.

Data integrity and CRM Management

• Maintain accurate records of interactions, transactions, comments, and complaints in the CRM system in accordance with data protection and Gift Aid Legislation.

• Support key supporter administration tasks (e.g. welcome pack data send)

Problem-solving and complaints handling

• Investigate and resolve low-level issues or complaints, liaising with other colleagues as required and keep supporters informed throughout the process.

• Handle complex technical enquiries related to our digital tools such as app, website, insight hub, with support from the team.

• Manage feedback and complaints, following established procedure with a focus on turning negative experiences into positive ones.

Volunteer support

• Provide support to office volunteers, ensuring they feel values and supported to carry out their tasks effectively.

Other

• Undertake such other duties as may be reasonably required of the post.

• Engage and proactively develop excellent working relationships across the organisation.

The person

Knowledge, Skills and Experience

Essential:

• A high standard of organisational, interpersonal and communication skills.

• An excellent telephone manner.

• An ability to maintain high levels of accuracy at all times.

• Ability to adapt style, tone and content to provide a tailored service to supporters.

• Ability to show initiative and determination to investigate and solve complex enquiries.

• Excellent time management and organisational skills enabling you to plan and prioritise incoming workloads to SLAs set.

Desirable:

• Experience of working in a busy customer/supporter service environment.

Personal Attributes

• A team player, develop collaborative, strong and effective working relationships.

• Empathetic and patient, with a genuine desire to help members and supporters.

• Positive and professional attitude.

• Proactive and self-motivated with the ability to work independently.

• Adaptable and flexible in a fast-paced environment.

• Strong sense of responsibility and accountability.

Values and Behaviours

Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.

Inclusive

We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.  

 

Inspiring

We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.  

 

Empowering

We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.   

 

Responsible

We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.  

Digital Communications Coordinator 
Location: Hybrid (typically 3 days in the office), central Manchester with occasional travel 
Contract: Permanent, full-time 
Salary: £25,000 - £30,000 
Closing date: 10am, Monday 13th July 2026 

About Belong 

Belong – The Cohesion and Integration Network is a national organisation working to strengthen social cohesion and integration across the UK. Through research, policy development and place-based programmes, we bring people together, support communities and champion approaches that help create a more connected and less divided society. 

Belong is entering an exciting new phase of growth. With a strengthened national profile, an ambitious strategy and a passionate team, we are looking for talented people who share our commitment to creating positive change. 

About the Role 

As Digital Communications Coordinator, you will play an important role in helping Belong communicate its work, impact and ideas to a growing national audience. Working closely with the Communications & Engagement Manager and wider team, you will support the delivery of digital communications that raise awareness of Belong’s work and strengthen engagement with communities, partners and stakeholders. 

This varied role combines content creation, digital communications and audience engagement. You will support social media activity, website content and email communications, helping to ensure Belong’s messages are communicated clearly, consistently and creatively across a range of channels. You will also contribute to communications planning, create digital assets, support website updates and help coordinate newsletters and wider engagement activity. 

This is an excellent opportunity for someone who enjoys creating engaging content, bringing ideas to life and working across a range of projects that contribute to positive social change. 

About You 

You will be an organised and proactive individual with experience managing social media channels and supporting digital communications activities, ideally within a charity, public policy, research or wider social impact environment. 

You will have strong written communication skills, excellent attention to detail and the ability to manage multiple priorities effectively. You will be confident creating content for different audiences, using digital platforms and tools, and working collaboratively with colleagues and external partners. 

Most importantly, you will be passionate about Belong’s mission and values. You will bring creativity, curiosity and a solutions-focused approach, alongside a genuine desire to learn and develop within a communications and engagement role. 

Benefits 

• 30 days’ annual leave per year 

• Hybrid working (typically 3 days in the office) 

• Enhanced sick pay 

• Enhanced maternity and paternity pay 

How to Apply 

Please click ‘Apply’ to be redirected to our recruitment partner's site, where you can download the Candidate Information Pack and find details of how to apply. As part of your application, you will be asked to answer three questions. 

1. Please tell us about a communications project, campaign or piece of content that you are particularly proud of and the role you played in its success. (max. 300 words) 

1. Please describe a situation where you had to communicate with or engage a range of different audiences to achieve a positive outcome. (max. 300 words) 

1. Belong works with people, communities and organisations from a wide range of backgrounds and perspectives. What values or principles guide how you communicate and engage with others? (max. 300 words) 

Deadline: 10am on Monday 13th July 2026 
Interviews:   21st or 22nd July 2026 (in-person in Manchester)

For questions or to arrange an informal conversation, please contact Atkinson HR Consulting.

Belong’s Commitment to Inclusion 

Belong is committed to equity, diversity and inclusion. We welcome applications from people of all backgrounds and particularly encourage individuals from communities under-represented in the charity sector to apply. Impostor syndrome can disproportionately impact candidates from marginalised groups—if you are unsure whether to apply, we encourage you to do so.

Join us as a City Network Coordinator and play a vital role in strengthening the voluntary and community sector (VCS) across the City of London. This role offers the opportunity to connect organisations, amplify community voices, and drive meaningful collaboration.

You will be building on work that was started in August 2024 to develop and coordinate a VCS network in the City of London. This next phase will involve proactive engagement of grassroots groups, and facilitating action-focused network meetings. Working closely with colleagues, you’ll support organisations to access funding, training, and development opportunities, while helping them take collective action on shared priorities. You’ll also play a key role in strengthening connections between the VCS and key stakeholders, including funders, and the City of London Corporation.

We’re looking for someone with experience in community engagement or network coordination, excellent communication skills, and a strong commitment to equity, diversity and inclusion. You’ll be highly organised, collaborative, and confident working independently.

The role is being offered for 3 days a week on a 12-month fixed-term contract, with potential to extend subject to funding.

If you’re passionate about strengthening voluntary and community organisations in a place-based way, we’d love to hear from you.

Fawcett is recruiting a Campaigns & Content Manager to help shape our campaigns and public-facing content at an important moment for women’s rights.

This is a manager-level role with real responsibility. You will support the development of campaigns aligned to our strategic priorities, create compelling content across channels, and help ensure our public-facing work is clear, engaging and rooted in tackling sexism and misogyny. We are looking for someone with strong content development and digital literacy, a digital-first approach to communications, and the ability to translate feminist, policy or social justice issues into accessible and impactful campaigns and content.

There is real scope for creativity and curiosity in this role. We are a small team, open to new ideas about how to use content and digital engagement to campaign effectively, build momentum and reach new audiences.

We know that women and people from marginalised backgrounds are less likely to apply unless they meet every requirement. If this role feels like a strong match for your skills and approach, we would encourage you to apply.

Regional Service Manager (1 x FTE)

Change Lives. Fight Harm. Join Our Team.

Are you ready to tackle one of today's most hidden public health crises?

The South East Gambling Harms Partnership—a strategic collaboration across eight regional Citizens Advice offices (East Berkshire, West Berkshire, Reading, Wokingham and Basingstoke, Rushmore, Tadley and Hart)—has secured dedicated funding through the Office for Health Improvement and Disparities (OHID). We are launching a pioneering initiative across Berkshire and North Hampshire to identify, prevent, and reduce the devastating impacts of gambling harms.

We are recruiting for 8 roles to build this brand-new, regional project team. Roles based in Berkshire will be employed by Citizens Advice Wokingham and roles based in North Hampshire will be employed by Citizens Advice Hart :

Available Roles

Regional Service Manager (1 x FTE)

● Salary: £38,682 – £46,580 

● The Role: The strategic architect of the project. You will lead the team, build partnerships with NHS and local authority commissioners, and embed gambling harm prevention into regional health strategies.

Core Details

● Hours: 37.5 hours per week

● Contract: Fixed term until 31st March 2028 (Flexible working available)

● Location: Hybrid working with regular regional travel across Berkshire and North Hampshire.

Why Join Us?

You will sit at the intersection of Public Health and Economic Resilience. At Citizens Advice, our people are at the heart of everything we do. We offer an inclusive, learning-focused culture that deeply values a healthy work-life balance. We highly value diversity and actively encourage applications from individuals with lived experience of the issues we address.

Ready to Apply?

Please download the full application pack for your chosen role via the Citizens Advice Wokingham Website or apply directly through the Charity Jobs portal.