Face to face fundraising manager jobs in home based

Position title: Operations Officer

Reports to: Director of Operations

Direct reports: None at present. Operations Assistant in the future, subject to funding.

Key stakeholders: Director of Operations, Finance Manager, Communications Manager, Membership Manager, Director of Income and Investment, UKMSA team, volunteers

Location: Remote (with occasional UK travel)

Salary: Level 3 – £30,000-£35,000

The Operations Officer is a vital enabler within UK Men’s Sheds Association (UKMSA), supporting the Director of Operations and wider team to ensure that internal systems, communications, and events run smoothly and effectively. Operating as a competent professional with minimal supervision, the postholder brings a practical, solutions-focused mindset to help our staff and volunteers navigate UKMSA with confidence and ease.

Acting as both a systems fixer and first point of contact, the Operations Officer handles incoming queries, whether by phone, email, or other channels, making sure they reach the right person quickly and are followed up appropriately. They take ownership of the “how”, for example, ensuring platforms like SharePoint are clear and usable, templates and resources are easy to find, and everyday processes feel intuitive and joined-up.

They also play a key role in supporting the delivery of UKMSA events, helping to coordinate logistics, manage information, and ensure all activities are well-organised, inclusive and aligned with UKMSA’s values. Proactive in spotting friction points across systems and operations, they resolve them constructively and collaboratively, always aiming to make things easier for others.

This role will suit someone who is calm under pressure, friendly, and unflappable; someone who brings patience and clarity when others feel frustrated, and who sees their job as enabling others to succeed. A natural organiser with a service mindset, the Operations Officer keeps things moving, keeps people informed, and brings a steady hand to the fast-paced, values-led environment of UKMSA.

Key responsibilities:

1. Support to the Director of Operations

· Provide flexible and proactive administrative support to the Director of Operations across a range of operational functions.

· Maintain and update Breathe and all HR records and internal trackers, ensuring information is accurate, current, and securely stored.

· Assist with project coordination, document preparation, supplier management, and other operational tasks as delegated.

· Ensure tasks are completed in a timely and organised manner, helping the Director manage priorities and maintain momentum.

2. Systems and process support

· Help the entirely remote staff and volunteers navigate UKMSA’s systems and tools (for example, platforms like SharePoint) with clarity and confidence.

· Work with other UKMSA staff to make systems more straight-forward. For example, work with the Finance Manager to help volunteers find easier ways to claim expenses.  

· Act as a practical, approachable source of support for system-related queries, ensuring others can easily find what they need to do their job. Adapt systems considering their experiences.

· Identify pain points in internal processes and work constructively with others to improve them, streamlining structures, simplifying workflows, and keeping things running smoothly behind the scenes.

· Maintain and update shared systems and spaces to ensure they are accessible, user-friendly, and fit for purpose.

3. First point of contact

· Receive, triage and manage incoming phone calls, emails, and letters to UKMSA, ensuring they are passed on promptly and appropriately to the right member of staff or volunteer.

· Maintain clear systems for logging, redirecting, and following up on incoming queries to support accountability and responsiveness.

· Identify and suggest ways to make it easier for people, both inside and outside the organisation, to get the information or help they need efficiently. For example, work with the Membership Manager and Head of Volunteering to develop a bank of frequently used resources and materials.

4. Events co-ordination

· Support the Director of Operations, colleague and external consultants in the planning and delivery of UKMSA events including conferences, online webinars, training sessions, and member gatherings.

· Liaise with venues, suppliers, speakers, and internal colleagues to ensure smooth and timely event logistics.

· Manage practical event delivery tasks such as attendee registration, materials preparation, evaluation collection, and post-event communications.

· Contribute to the creation of inclusive, safe, well-organised events that reflect UKMSA’s values and create value for members, volunteers, and partners.

Key expertise required:

· Strong administrative and organisational skills, with a proven ability to manage multiple tasks, meet deadlines, and maintain accuracy across a range of operational and logistical duties.

· Experience supporting senior leaders or operational functions, ideally in a charity, membership organisation or similarly values-led environment.

· Excellent communication and interpersonal skills, with the confidence and professionalism to liaise effectively with staff, volunteers, suppliers, and members of the public.

· Proficiency with digital systems and platforms, including file storage systems (e.g. SharePoint or Google Drive), spreadsheets, document templates, and basic CRM or event tools.

· Experience supporting events coordination, including handling logistics, communicating with participants, and ensuring smooth delivery.

· A practical and solutions-focused mindset, with the ability to spot inefficiencies or confusion in systems or processes and work constructively to improve them.

· Ability to work independently, using initiative to solve problems and manage priorities, while also being a supportive and collaborative team member.

· A calm, friendly and patient approach, especially when supporting colleagues or volunteers who are frustrated or unfamiliar with systems or processes.

· Understanding of confidentiality and data protection principles, with experience handling sensitive information responsibly and professionally.

· Experience working with volunteers, and a respectful, enabling approach that recognises the contribution and centrality of volunteers within the Shedding movement and wider charity.

· Commitment to UKMSA’s mission and values, with an appreciation for the volunteer-led nature of the Shedding movement and the culture it reflects.

What success looks like:

· People across the organisation feel supported, informed, and able to get things done. Staff and volunteers know who to go to for help, and when they do, the experience is clear, calm, and constructive.

· Systems and processes feel intuitive and smooth. The bumps have been ironed out, key resources are easy to find, and internal tools support rather than frustrate.

· Enquiries and issues are handled efficiently and appropriately. Whether it’s a public query or a board member request, it reaches the right person quickly and nothing falls through the cracks.

· Events are well organised, well attended, and well received. From logistics to follow-up, the Operations Officer plays a dependable role in making UKMSA events run smoothly and reflect the organisation’s values.

· The Director of Operations is well supported and can delegate confidently, stay focused on strategic work, and trust that operational details are being managed with care and follow-through.

· Colleagues describe the Operations Officer as calm, responsive and dependable. They are appreciated for being steady under pressure, friendly when others are stressed, and always looking for ways to make things easier.

· The role continues to evolve. As systems improve and the organisation changes, so does the shape of the role, with the postholder identifying new ways to add value and solve problems.

This job is not:

· This is not a strategic or senior leadership role. While the Operations Officer supports cross-organisational functions and works closely with senior staff, they are not responsible for setting strategy or making high-level decisions.

· This is not a purely administrative role. Although administration is an important part of the job, the role goes beyond task-based support, requiring initiative, systems thinking, and confident engagement with people across the organisation.

· This is not a technical IT role, though the postholder should be confident using digital systems and helping others navigate them.

· This is not a passive or isolated role. The Operations Officer is expected to proactively work closely with colleagues, volunteers, board members, and external contacts, often representing the operational “face” of the organisation and playing a key role in how things function day to day.

· This is not a static or routine-only role. As systems improve and the organisation evolves, the challenges and priorities will shift especially if the postholder is effective at smoothing processes and solving problems. The role requires adaptability, curiosity, and a willingness to respond to what’s needed.

Closing date: 1200hrs 9th October 2025
Interview : 24th October 2025

We’re looking for a creative and results driven fundraiser to lead the growth of our individual donor and supporter base while delivering outstanding supporter experiences. You’ll play a central role in our fundraising efforts: leading multi-channel campaigns, strengthening donor relationships, and shaping the future of our Individual Giving strategy. 

This is an exciting opportunity to take ownership of a key fundraising programme with scope to innovate and grow. If you have proven experience running successful donor acquisition campaigns, strong project management and analytical skills, and a passion for breast cancer prevention, we’d love to hear from you! 

Why join us? 

• To be part of a fantastic supportive team. 

• Work for an organisation that values a positive and inclusive culture. 

• Fully remote working. 

• Competitive salary of £31,171 – £37,340 PA (depending on experience) 

• 29.5 Days Annual Leave Plus Bank Holidays. 

• Option for full time colleagues to compress hours and work a 9 day fortnight. 

• Healthcare cover and employee assistance programme. 

• Enhanced Sickness, Maternity and Paternity pay. 

• Great supportive culture with generous professional training and development programmes. 

• For full details see our recruitment pack 

UK-based/ Colchester or Home-based with monthly travel to Colchester office. Overseas travel with trips lasting from 10-14 days. 

This post requires the candidates to have independent rights to live and work in the UK

Background

Lepra is dedicated to addressing leprosy and lymphatic filariasis (LF) and their consequences through direct support, advocacy, and the promotion of inclusive communities. We work in Bangladesh and in India, through our sister organisation, LEPRA Society. We work in partnership with people affected by leprosy and LF to improve detection, ensure access to treatment and care, and promote inclusion and wellbeing. Last year we finalised our new Global Strategy for 2024-30, which will guide us in our efforts to accelerate progress towards global targets for leprosy and LF, and towards our vision of a world free from leprosy and LF.

Job Context

Our Global Strategy marks a significant evolution in our organisational direction, introducing innovative approaches and renewed priorities. This includes our first-ever global Theory of Change (ToC), our most comprehensive Monitoring, Evaluation, Accountability and Learning (MEAL) framework to date, a Research and Innovation strategy, and a dedicated Advocacy sub-strategy to guide our influencing efforts.

With the Lepra Advocacy Strategy, we will be working over the next 6 years to strengthen our approaches to our advocacy efforts. The post holder will play a key role in supporting the roll out of the Advocacy strategy working closely with the Director of Programmes and Advocacy, the Head of Research, the Senior Programme Manager, the Programme Officer and the teams where we work.

Job Purpose

This role is an exciting role within the programmes team in response to evolving needs. The incoming post holder will work within the 5 person UK’s Programme and Advocacy team and will drive, advise and support the team in relation to Lepra’s advocacy profile. We are looking for an enthusiastic, motivated, strategic and creative person who has outstanding skills to engage and work with a diverse team. We are looking for someone to work with a clear strategy and then develop, grow and successfully shape the future of Lepra’s advocacy efforts.

Working Relationships

Reports to Lepra UK’s Director of Programmes and Advocacy (DPA)

Works closely with the Programmes and Advocacy Team

Close working links with colleagues in India and in Bangladesh and the UK’s communications team

International travel as needed for programmes oversight and support, and external representation.

Key responsibilities

Advocacy Delivery (50%)

Under the supervision of the DPA implement Lepra’s global Advocacy strategy and coordinate advocacy initiatives.

Serve as the driver of advocacy efforts, facilitating the transitional year of implementation including coordinating the Advocacy Steering Group; advocacy toolkit development; action planning.

Represent Lepra in specific fora and advocacy networks and within the broader leprosy and NTD community in close coordination with the DPA.

Produce quarterly advocacy newsletters

Maintain quarterly reports on flagging areas of concern and actioning steering committee advice.

Assist in the preparation of policy documents and the presentation of papers for publication, conferences, or specific institutions and/or individuals - identifying and targeting the most appropriate audiences.

Support and contribute to the development and implementation of initiatives that foster an inclusive, equitable, and diverse environment across organisational programmes, policies, and advocacy efforts.

Support and contribute to initiatives that promote inclusion and equity, with a strong focus on developing the leadership and advocacy capacity of people with lived experience of leprosy, ensuring their voices are central in decision-making and programme design.

Knowledge management / Learning and Development (20%)

Support the preparation of Lepra advocacy and policy documents.

Disseminate knowledge so that it is integrated into Lepra’s portfolio to amplify the impact for target audiences and improve their outcomes.

Facilitate the new knowledge and learning hub and forge a clear path for its evolution.

Facilitate knowledge sharing through updating the communications team with relevant materials for the new programme folder on the website.

Organise and develop advocacy training.

Develop and take ownership of the new programme’ s team knowledge sharing approaches.

Develop a workplan of knowledge sharing events. 

Support annual review meetings.

Communications (10%)

Assist the programmes team with the documentation of Lepra examples and models of best practice, at the same time identifying and developing mechanisms and avenues for the effective dissemination of this knowledge – internally and externally.

Assist the programmes team, DPO, Chief Executive and Country Programme staff in the synthesis of complex technical/scientific information adapting it to language and formats easily used by target audiences.

Contribute to content development of community engagement materials (public information, brochures, leaflets) that help explain the operations and impact of Lepra’s work to LF and/or leprosy affected communities.

Maintain good working links with Lepra’s UK Fundraising and Communications Team, contributing towards UK facing communications materials as and when required.

Prepare updates, papers, and reports for trustee meetings, funding partners, and wherever else applicable.

External representation (10%)

Support the Chief Executive, DPA and programmes team to maintain and expand existing strategic relationships with key international stakeholders to further Lepra’s advocacy strategy and advance Lepra’s agenda.

Ensure Lepra’s external profile is raised and become the go-to organisation for the leprosy community in terms of advocacy and policy briefings.

Support the preparation of documents for presentation, publication or dissemination at international fora.

Develop/support the development of country specific briefing notes/press kits with the communications team.

Represent Lepra at key events, conferences, and meetings to enhance our visibility and opportunity for impact.

Safeguarding (5%)

Promote a culture of respect, transparency, and accountability within Lepra’s implemented projects.

Ensuring that safeguarding mechanisms are in place and remain at the heart of all activities.

Support the integration of strong safeguarding and PSEA practices into project design and delivery.

Monitoring, evaluation, and impact (5%)

Ensure that all advocacy and knowledge transfer efforts are captured and embedded in appropriate results frameworks, objectives, outputs, indicators and Key Performance Indicators (KPIs). Provide inputs to Lepra’s reports, according to Lepra’s needs.

Person Specification

Qualifications

Essential

Relevant degree level of education in Public Health, Social Sciences, Global Health, Human Rights, Political Sciences or equivalent experience.

Desirable

Relevant post-graduate qualification

Relevant professional health-related qualification

Knowledge and Experience

Essential

Minimum of 2 yrs experience of advocacy/campaigning/policy work with an overseas development organisation

Experience of working to advance the rights of excluded populations

Extensive knowledge of global health issues and an up-to-date familiarity with issues and practice in the international development sector

Experience in planning and implementing successful strategies/campaigns/advocacy in Asia.

Experience in programme/project planning, budgeting, M&E and reporting, within a non-governmental organisation, including the preparation of reports for institutional donors.

Ability to analyse and act on data.

Experience of working on issues in relation to disability, mental health, gender, human rights and social inclusion.

Experience in project coordination and management.

Desirable

At least two years’ experience as an advocacy manager, preferably gained with an overseas development organisation or in academia, in a similar health focused role.

Familiarity with data visualisation tools and packages.

Proficiency in one or more Indian languages (e.g., Hindi, Tamil, Bengali, Telugu, etc.) is an asset.

Skills, Attitudes and Personal Qualities

Highly motivated individual with excellent interpersonal and communication skills, both written and verbal to build strong relationships, negotiate and persuade a wide range of audiences, with confidence at presenting and representing.

Proven strength in both written and verbal communication

Able to reach, network with and communicate to a wide range of stakeholders and potential stakeholders.

Excellent attention to detail, and organisational and time management skills

Ability to manipulate and analyse data to draw useful conclusions to improve programme delivery.

Ability to use databases, Word, excel, PowerPoint and other Office packages

Ability to work independently, be flexible and prioritise workload.

Ability to travel within the UK and overseas.

The right to work in the UK.

We operate a non-bias recruitment process and run our job advertisements through anonymous recruitment methods.

We offer a lot of flexibility in working practices and there is free reserved parking available at our Colchester office. We also offer 26 days annual leave plus public holidays (pro-rated), pension, Employee Assistance Programme and support from an in-house well-being team.

Only shortlisted candidates will be contacted and invited for interview. Please check your email inbox and spam/junk mail folder for any email correspondence for this vacancy.

If you require any reasonable considerations such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments.

Please do not use AI to help you write cover letters, CVs and responses to any screening questions.  We want to hear your original voice.

WDC’s Games For Waves initiative engages the gaming and streaming communities to raise funds and awareness for whale, dolphin and ocean conservation. The Influencer Lead will help drive this mission by developing strategic digital fundraising events, managing relationships with creators and influencers, and creating impactful content.

SOS Children’s Villages UK is part of a global federation, which exists to ensure that each child and young person grows up with the healthy relationships they need to become their strongest selves. We are the world’s largest non-governmental organisation focused on supporting children and young people who don’t have, or who are at risk of losing, parental care.

We are now looking for a capable Senior Acquisition Officer to develop, test, learn and grow our acquisition programme.

• Manage acquisition campaigns end-to-end across multiple channels (digital, lead generation, DRTV, telemarketing, face-to-face).

• Support, train and monitor fundraising agencies, including occasional UK travel for campaign visits.

• Deliver early retention activities to engage new donors and improve conversion and retention rate

• Oversee data management and reporting in Salesforce, ensuring accurate coding, reconciliation and trend analysis.

• Ensure high standards of compliance, following the Code of Fundraising Practice and wider regulatory requirements.

• Handle supporter communications professionally

If you are self-motivated with strong communication skills and excellent attention detail, looking for a pivotal role within a friendly, flexible, and supportive team, then this could be for you!

To Apply

Please read the full Candidate Pack attached which contains the entire job description and person specification, and submit a copy of your CV and a covering letter.

The deadline for applications is Monday 15 September 2025, 09.00am UK time. 

Please note: 

• The post-holder must be UK-based and able to work on a permanent full-time contract. We are unable to provide employment sponsorship if required and unfortunately cannot progress applications without the required right to live and work in the UK on a permanent contract.

• Work location: The post-holder can choose to be remote (in the UK, as above) or hybrid (Cambridge CB2 1AB).

• No agencies please - We are managing this recruitment in-house and are not seeking assistance from agencies at this time. We have existing preferred agencies should the need arise.

About Us

Animal Welfare Investigations Project (AWIP) is embarking on an ambitious five-year strategy to become a membership-first organisation, empowering thousands of animal advocates to join us in protecting animals from harm. 

As part of this transformation, we’re seeking a compassionate, organised, and proactive Membership Services Officer to be the first point of contact for our members and supporters, ensuring every interaction is warm, helpful, and leaves people feeling valued.

About the Role

This is a key supporter-facing role where you will:

• Be the friendly first point of contact for members and prospective members via phone, email, and other channels.

• Handle inbound and outbound calls, including proactively reaching out to members to address cancellations, encourage upgrades, or convert cash supporters into ongoing members.

• Maintain accurate supporter data, preferences, and interactions in Salesforce CRM.

• Collaborate with our Digital Marketing Officer, Data & CRM Officer, and Gifts in Wills Officer to nurture relationships and move supporters through their journey, ensuring that every member feels appreciated and connected to our mission.

• Support the Marketing and Communications team with occasional wider projects, such as campaigns, virtual or in-person events, or member engagement initiatives.

About You

We’re looking for someone who is:

• Compassionate and member-focused, with a genuine desire to make every interaction count.

• Highly organised and detail-oriented, able to manage multiple tasks and maintain accurate records.

• Confident and professional on the phone and in written communication.

• Comfortable with outbound calling — experience in telephone fundraising or supporter upgrade calling is desirable.

• Able to work both independently and as part of a team.

• Comfortable with technology, ideally with some experience using CRMs (Salesforce experience is a bonus).

• Experienced in supporter care, customer service, or a similar role (desirable but not essential).

• Aligned with AWIP’s mission, with a strong commitment to animal welfare and, ideally, a cruelty-free lifestyle.

• Able to maintain strict confidentiality at all times.

Key Details

• Hours: 16 hours per week, Monday–Thursday, 10:00 AM – 2:00 PM

• Salary: £11,885.71 pro-rata (£26,000 FTE)

• Contract: 12-month fixed-term contract, with potential for a permanent role

• Location: Remote (must be based in the UK)

• Additional hours: May be available for outbound campaigns, depending on business needs

What We Offer

• The opportunity to be part of a growing, mission-driven organisation making a global impact for animals.

• A supportive, values-driven team environment.

• Training and development opportunities.

• Fully remote working environment.

We are seeking an energetic and proactive Corporate Partnerships Executive to help us strengthen and expand our partnerships. You will be at the heart of growing our corporate portfolio, ensuring we maximise opportunities to secure new business and nurture long-term, high-impact partnerships.

This role is both outward-facing and highly collaborative. You’ll work with colleagues across teams to deliver excellent partnership experiences, while also taking initiative to spot opportunities, drive forward proposals, and build relationships that support Future First’s mission.

If you have first class people and communication skills, creativity and energy in abundance and an insatiable eye for opportunity, and would like to work for a small but ambitious charity, we’d love to hear from you.

For more details about the role and information on how to apply, please download the recruitment pack.

Key dates to be aware of:

Tuesday 16 September 2025, 12:00pm – Information and Q&A session 

This is an optional session where you can hear more about the role and ask any questions you may have.

Please see details in the attached recruitment pack for how to register for this session.

We recommend attending to help you prepare the strongest possible application.

Monday 29th September 2025 (09:00am) – Applications close

Tuesday 7th September – Interviews will take place in-person in London

About Future First

We are a mission-driven, innovative social mobility charity that believes a young person’s start in life shouldn’t limit their future. We work with state schools and colleges to develop and build their alumni and employee volunteer communities, helping young people ‘see who they can be’ and helping to open up genuine routes to previously gatekept sectors. Our partners have a key role to play in this. We celebrate our 15th anniversary this year, and over that time have supported over 465,000 young people and built 1,250 alumni networks.

Our core team comes from a variety of backgrounds including partnership development, fundraising, delivery, teaching, programmes and communications. We gain additional support from a strong network of experienced and passionate long-term freelancers. We value all contributions and offer the possibility to expand and grow the role based on interests.

World Jewish Relief launched the Specialist Training and Employment Programme (STEP) for refugees in 2016 and today we are the largest provider of specialist employment support to people who have experienced forced migration in the UK. 

STEP aims to support refugees and others who have experienced forced migration to overcome the complex barriers they face in preparing for, and ultimately finding, work in the UK. We work with individuals, regardless of their background or proximity to the labour market, helping them develop the skills and access the opportunities they need to secure sustainable and meaningful employment.

We deliver STEP through both online and in-person programmes across the UK. Our work includes targeted support for women refugees, Afghan nationals, Ukrainians, and people who have come through the asylum system.

Our flagship in-person programme is delivered in partnership with a network of expert local delivery partners — including local authorities and NGOs — to ensure high-quality, community-based support.

We now have an exciting opportunity for a Programme Officer, who will be central to the smooth delivery and coordination of the STEP In-Person Programme. You will work closely with a network of expert partners, including local authorities and NGOs, to ensure high-quality, accessible support is delivered within communities.

You will be responsible for a range of programme and partnership management tasks, including oversight of grant payments, data and impact reporting, delivery partner support, and internal training and induction. You will also contribute to the design and delivery of specialist strands of STEP, including our pilot programme for people seeking asylum and our Experts by Experience Board. You will work closely with the STEP Programme Manager to implement the programme’s current delivery and help shape its future direction into 2025 and beyond.

About you

We are looking for candidates who have:

• Experience of working in a programme delivery or coordination role, particularly supporting refugees or other marginalised groups into employment
• Experience supporting or managing external partnerships or stakeholders
• Experience organising, planning and facilitating training and workshops
• Excellent administrative and organisational skills
• Strong Excel and data handling skills and confidence using Microsoft Office and CRM databases
• High level of accuracy and attention to detail
• Ability to communicate clearly and professionally, both verbally and in writing
• Ability to build effective working relationships with a range of stakeholders
• Willingness to travel within the UK for partner meetings and events

​Benefits

We offer a range of benefits including:

• 23 days holiday pro rata plus bank holidays and Jewish holidays.
• Pension scheme – we contribute 5% to the World Jewish Relief pension scheme.
• Life Insurance – up to 3 times salary to nominated beneficiaries.
• Health Cash Plan – cash back to cover the costs of dental treatment, optical care, specialist consultations and a range of complementary therapies.
• Enhanced maternity & paternity pay.
• Employee Assistance Programme – free, confidential advice or support with any personal or work. related concerns or free counselling if needed.
• On Friday the office closes at 3pm.
• We encourage flexible working and offer a range of flexible working options

Equality, Diversity and Inclusion

World Jewish Relief values equity, diversity and inclusion in our workplace and we encourage applications from candidates of all ethnicities, socio-economic backgrounds, genders, sex, sexual orientations, ages, disability, faiths (or non), marital status (or non), that meet the criteria set out for this role.

We are striving to build a team reflective of the communities we work with. People with experience of forced migration are experts by experience and are particularly encouraged to apply for this position. If you have first-hand experience of forced migration, please let us know in your application. Additionally, we encourage you to apply even if you do not meet all the requirements that are listed within the person specification.

We respect that people’s identity is not defined by their past experiences and do not expect candidates to describe their lived experience during the interview process unless they wish to do so.

You don’t need to be Jewish to work for us, but you must be committed to our faith-based values of Justice, Kindness, Repairing the World and Welcoming the Stranger. We are inspired by these values to work beyond our community, recognising the dignity and potential of all people.

To apply

Please upload your CV and a cover letter which outlines why this role appeals to you and how you meet the criteria in the person specification. Please refer to the person specification which shows which criteria will be assessed in your CV and cover letter.

Interviews will be held remotely week commencing 29th September 2025.

Step into a transformative journey with Working Options

We're on a mission to empower young people aged 14-19 across England and Wales, and you can help make a real difference.

Following our successful Wales pilot supporting 15,000 young people since launching in 2024, we're scaling regionally. In 2025 we're focusing on Bedfordshire, and that is where we need you, while also responding to needs across England and Wales, aiming to reach 90,000+ young people in-person and 2.5 million+ online across both nations.

As a Project Coordinator you'll connect volunteers with schools and foster impactful relationships within our dynamic, entrepreneurial environment. We believe in inclusivity, trying new things, setting high expectations, and creating real opportunities for young people.

Working from home with occasional team meet-ups, events, and school visits, you'll join a dedicated team that values high expectations and individual contributions to help young people achieve positive outcomes.

If you're passionate, self-motivated, and eager to contribute to a great mission, this is your chance to join a team that's helping young people to transform their career and life chances.

Don't just take our word for it, here's what one of our young people had to say: "My personal experience has been exceptional. There is a collaborative atmosphere, and it is truly empowering to be part of a charity that values student input and involves us in decisions that directly affect our lives." – Working Options Alumnae.

Find out more about the role, and hear from our Chief Executive about our charity's ambitions, via the applicant pack linked below.

Person specification

We are looking for someone who:

• Has a genuine interest in our work and in the greater Bedfordshire area and/or South of England in easy reach of Bedfordshire.
• Is fully committed to equality, diversity, and inclusion. 
• Is self-motivated.
• Has excellent attention to detail. 
• Can juggle multiple priorities, sticking to deadlines and flagging when priorities need reviewing. 
• Has a flair for developing great relationships, particularly with schools and colleges. 
• Is proactive and tenacious, able to seek out new opportunities and remain resilient. 
• Is creative and likes coming up with new ideas. 
• Is ambitious for themselves and for the charity. 
• Has high computer literacy.

While we don't specify this in our person specification, we are particularly interested to hear from applicants who have experienced some of the challenges that young people across England and Wales face today.

If you like the sound of this environment, we would love to hear from you.

Good luck with your application!

Charity Support Officer 

Location: Remote, with regular meetings in London, applicants must be based in or around London 

Salary: £27,700 - £29,000 per year 

Contract: Full-time with opportunities to work flexibly over 4 days 

Reporting to: CEO 

About AWN 

All Ways Network (AWN) is a UK-registered charity dedicated to empowering non-profits that support diverse Muslim communities across the UK, particularly those with an annual income under £1 million towards becoming fundable. 
 
We provide grassroots organisations with vital services from bid-writing and application reviews to webinars, training, and tailored charity support. This helps them access funding, strengthen governance, build capacity, and adopt best practices in a challenging funding landscape. 
 
Committed to equitable grant-making and a stronger civil society, AWN champions the vision of: “Thriving non-profits empowering Muslim communities to enrich UK society.” 

Role Overview: Knowledge in grant-funding, capacity building, organisational support

We are seeking a proactive and collaborative Charity Support Officer to help deliver AWN’s mission. You will be the first point of contact for grassroots charities, supporting them to strengthen their organisations and improve their chances of securing grant funding by offering practical guidance, signposting, and building trusted relationships that help them grow in confidence and resilience. The role includes helping organisations strengthen governance and compliance, sharing information on grant-funding opportunities, and supporting them to identify challenges and develop practical solutions.
 
The non-profits you will support work across a wide range of areas for example: women, health and wellbeing, youth, homelessness and poverty, family services, sports, faith groups, crime and gangs, prisoners and ex-offenders, refugees and asylum seekers, drug addiction, older people and rehabilitation, and many more. 
 
Bringing a strong awareness of the barriers facing small charities particularly Muslim-led groups, will be key to helping them build long-term sustainability and impact. 

Key Responsibilities:

• Act as the first point of contact for charities and community groups, managing a varied caseload and balancing priorities. 

• Carry out needs assessments to understand organisations strengths, challenges, and funding needs, and develop clear action plans. 

• Provide tailored support, including health checks on governance, compliance, finances, and funding readiness, offering recommendations and signposting to specialist services (e.g., Cranfield Trust, CVS, Charity Excellence etc). 

• Advise on funding opportunities, strategy, and application readiness, with referrals to bid-writing support where needed. 

• Deliver workshops, webinars, events, and one-to-one sessions to build skills, knowledge, and confidence of UK grassroots organisations. 

• Work collaboratively with organisations and AWN colleagues (including via the triage and referral system) to identify challenges and develop practical, sustainable solutions. 

• Build and maintain strong relationships with charities, funders, and sector partners across the voluntary, public, and charity sectors. 

• Represent AWN at external events, conferences, and meetings, helping to organise and deliver events linked to your work. 

• Keep accurate records on the CRM, gather feedback, write case studies, and contribute to monitoring, evaluation, and service development. 

• Support AWN’s communications by contributing updates for the website and social media. 

What We’re Looking For 

We’re looking for someone who is approachable, empathetic, and motivated to make a difference. You’ll have a natural ability to listen, build trust, and meet people where they are, while offering constructive and practical support. Patience, curiosity, and cultural awareness will help you understand the diverse realities of grassroots charities and the communities they serve. 
 
Alongside these personal qualities, you’ll bring a good understanding of the charity sector and the challenges facing small non-profits across the UK, for UK Muslim-led organisations. You’ll have exceptional knowledge of governance, compliance, and funding pathways, and the confidence to guide organisations towards growth, resilience, and long-term impact. 

Essential Criteria 

• 3+ years’ experience within the UK charity sector (domestic, not solely international). 

• Strong understanding of charity governance, compliance, and the UK funding and grant-making landscape. 

• Insight into the needs and challenges of small and grassroots non-profits, with awareness of the systemic barriers affecting Muslim-led organisations. 

• Experience supporting or advising charities, community groups, or local networks to build capacity and resilience. 

• Ability to work collaboratively with organisations, offering constructive and practical guidance. 

• Excellent communication and interpersonal skills with confidence in public speaking and engaging a wide range of stakeholders. 

• Strong organisational and administrative skills with attention to detail and the ability to manage multiple priorities. 

• Demonstrated ability to work independently, take initiative, and adapt in a fast-paced environment.  

• Comfortable working autonomously and as part of a small team, with minimal supervision. 

• Confident using technology to deliver support and manage work effectively, including CRM systems, Microsoft Teams, and other digital tools. 

• Experience in one or more of the following areas: 
  - Community engagement and outreach 
  - Event or project coordination (online and in-person) 
  - Delivering presentations, workshops, or training sessions 
  - Monitoring, evaluation, and learning activities 

Recruitment Process 

Interviews will take place early October 2025. 

The process will include two stages: one online and one in-person (to be held in the City of London). 

Exact dates will be confirmed before the application deadline. 

WHO WE ARE

Animal Equality is an international animal protection organisation working with society, governments and companies to end cruelty to farmed animals. Animal Equality has offices in the United Kingdom, the United States, Germany, Italy, Spain, Mexico, Brazil and India.

Animal Equality releases investigative materials captured from inside factory farms and slaughterhouses, exposing the conditions that farmed animals face around the world. We publish our findings on television, in newspapers and online. We routinely secure mainstream media coverage, including on the BBC, ITV, Sky News, The Times, The Guardian, The New York Times and many more.

Animal Equality also advocates for political change. Our current campaigns include a UK ban on foie gras imports, increased enforcement of existing animal protection laws, legal protections for farmed fish, and Government subsidies for transitioning towards a plant-based food system.

We focus on farmed animals because of the scale and severity of the issue. More than a billion animals are confined and killed for human consumption every year in the UK. Farmed animals also often suffer in some of the worst ways: pigs typically endure painful mutilations, many chickens die of heart attacks, fish are confined in underwater cages, and some farmed animals are victims of deliberate abuse and neglect. But the problem is solvable! By utilising effective campaigning strategies, Animal Equality is having an impact for animals around the world and building a future where all animals are respected and protected and are no longer exploited for human consumption.

Animal Equality UK’s current key campaigns include:

• Strengthening enforcement of animal protection laws.
• Halting the expansion of Scotland’s salmon farming industry.
• Achieving a ban on foie gras imports.
• Securing species-specific slaughter legislation for fish.
• Inspiring the public to eat plants, not animals.

ABOUT THE ROLE

We are seeking a talented storyteller and strategic communicator to join our busy, dynamic, and focused team of professional activists as a Copywriting Coordinator. With a natural flair for persuasive writing and a background in direct response marketing, you will craft powerful narratives that expose the reality of animal farming, inspire action, and mobilise financial support for our life-saving mission.

You will be responsible for creating compelling content across print and digital platforms – from fundraising appeals and newsletters to blogs, campaign pages, and supporter journeys. Combining creativity with analytical rigour, you will ensure every piece of copy both engages hearts and delivers measurable results. You will proudly champion Animal Equality’s tone of voice, supporting fellow team members to apply our messaging to their copy.

This is a pivotal role in growing Animal Equality UK’s reach, deepening supporter relationships, and driving the income we need to achieve lasting change for farmed animals.

The Copywriting Coordinator will report to the Executive Director and work closely with team members across our UK and international teams.

JOB DESCRIPTION

• Be a brand champion: Develop engaging, accurate, and impactful copy that embodies Animal Equality’s tone and mission, sharing the experiences of farmed animals with donors and potential supporters.
• Deliver multi-channel content: Produce persuasive copy for appeals, newsletters, websites, campaign pages, blogs, magazines, impact reports, and petitions, ensuring timely and budget-conscious delivery.
• Support fundraising growth: Write powerful long-form and short-form content that motivates supporters to give and meaningfully engage with our work, enabling Animal Equality to expand our impact for animals.
• Content planning: Work with Campaigns, Marketing, and Communications teams to align content with upcoming exposés and campaign actions, ensuring maximum reach and supporter engagement.
• Collaborate with the team: Synthesise complex briefs into digestible, engaging, and emotive content while collaborating with team members to ensure Animal Equality’s content reaches its full potential through amplification, SEO, and multi-channel repurposing.
• Engage supporters: Lead focus groups and supporter calls to understand motivations and feedback, tailoring communications to strengthen loyalty and impact. Ensure communications are tailored to supporters’ needs, motivations, and advocacy journeys.
• Stay topical and creative: Monitor trends and news stories relevant to animal protection, responding quickly with fresh content that connects to our campaigns.
• Data-driven optimisation: Track, test, and analyse the performance of Animal Equality’s copy (open rates, click-throughs, donations, etc.), producing regular reports and using insights to refine future content.
• Represent Animal Equality’s culture: Support Animal Equality’s life-saving work by producing high-quality output, embracing and representing the organisation’s culture principles proudly at all times, and supporting our philanthropic efforts.
• Take on ad-hoc tasks, as requested by your line manager.

ABOUT YOU

You are a forward-thinking communicator with exceptional writing skills and a passion for advocating for animals with impact. You thrive in a fast-paced environment, balancing resilience and creativity with strategic and data-led decision-making. You are self-motivated, organised, and able to multitask, working on several briefs simultaneously.

You actively seek constructive feedback and use it to continuously improve your work. You show ownership and a growth mindset that is focused on improving the world for farmed animals. Knowledge of farmed animal issues and alignment with Animal Equality’s mission is a must, as is professionalism, adaptability, and discretion.

You must have a minimum of three years’ experience in copywriting or a directly related field, with a proven ability to design and deliver content for successful fundraising. Experience of Pardot, Grav and/or WordPress is a plus.

You will be based remotely in the UK. In addition to monthly meet-ups, some travel within the UK may be required for demonstrations, meetings, and events. While not common, occasional evening or weekend work may be necessary to support campaigning activities. Any additional hours worked and agreed with your Manager can be reclaimed as TOIL.

BENEFITS

• Holiday entitlement equal to 33 days per year (including standard public holidays).
• Personalised employee assistance programme (EAP): An Animal Equality-funded benefit that offers employees confidential counselling and advice on a wide range of work and personal issues. The programme offers several services, such as a 24/7 confidential helpline and expert cognitive behavioural therapy.
• Flexible hours, with the option to start between 8am and 10am and finish between 4pm and 6pm.
• Able Futures Support: The service is a nine-month, practical and confidential support service for employees whose circumstances or mental health may impact their wellbeing or work. Employees can work with a mental health professional to deepen their understanding of how their mental health may impact them and build coping skills and resilience to thrive at work.
• Yearly stipend to access learning and development resources to help employees further grow their personal and professional skills.
• A free vegan lunch every month at the Animal Equality monthly meetups.

APPLY NOW

For more information and to apply, please visit our vacancies page.

Closing date: 5.00pm on Friday 19th September 2025.