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Help people build confidence, gain skills and move into employment.
First Step Trust is a charity supporting adults with mental health challenges and other barriers to employment by providing real work experience, training and pathways into paid work.
We are looking for an Employment Development Worker (EDW) to join our team in Woolwich, SE18 and play a key role in helping people take the next step towards employment, training and independence.
This is a rewarding opportunity for someone passionate about employability, training and supporting individuals to overcome barriers and achieve their goals.
About the role
As an Employment Development Worker, you will:
• Build relationships with local organisations, employers and referral partners to promote our services and opportunities
• Recruit and support workforce members into work placements and training programmes
• Provide practical employment support, including CV writing, job searching and interview preparation
• Develop employer partnerships to create work placements and employment opportunities
• Support the delivery of training programmes and recognised qualifications
• Monitor progress, maintain accurate records and provide reports
• Support the day-to-day running of the project alongside colleagues and workforce members
About you
To be successful in this role, you will have:
• Experience in employment support, careers advice, training or a customer-facing support role
• Experience supporting adults facing barriers to employment
• Strong organisational and administrative skills
• Excellent communication and interpersonal skills
• The ability to motivate, support and encourage people to develop
• The ability to work independently and manage your own workload
• A team-focused approach with a commitment to achieving positive outcomes
Desirable
• Experience delivering workplace-based training
• Knowledge of the benefits system
• Full UK driving licence
Why join First Step Trust?
This is an opportunity to join an organisation that makes a real difference to people’s lives. You will play a direct role in helping individuals build confidence, gain skills and move into meaningful employment or further training.
The closing date will be 24th July, interviews to be held week commencing 27th July.
If you are passionate about supporting people and creating opportunities, we would love to hear from you.
Apply now to be part of a team that changes lives through work, training and opportunity.
“Our learning pathways treat every individual with respect, enabling independence and dignity.”



The client requests no contact from agencies or media sales.
Chief Executive, Money Ready
Based in our London hub with regular UK-wide travel
£90k – £110k
Money Ready – formerly MyBnk – has been making a genuine difference to people’s financial lives for nearly twenty years. We work with children in primary schools, young adults navigating their first jobs and first tenancies, and adults facing some of the hardest financial moments of their lives.
And the need for what we do has never been more urgent. Only 40% of young people aged 16 to 24 feel confident managing their money. More than six in ten do not recall receiving any financial education at school. Poor financial literacy sits at the heart of homelessness, unemployment and declining mental health.
We are here to change that, because the language of money is a language for life, and everyone deserves to speak it.
Our current CEO leaves Money Ready financially stable, strategically clear, and with a Senior Leadership Team that is experienced and proud of what they have built together. So it’s an excellent time to join us for the next chapter, and capitalise on the strong foundations that are already in place. This is a role for someone who knows how to lead an organisation that is already strong, with the care and confidence to make it excellent.
We are looking for a leader who combines genuine strategic ambition with the warmth and emotional intelligence that earns trust quickly: from our team, our funders, the policymakers we need to influence, and the young people and adults at the heart of everything we do. We want someone who understands that culture is a core part of the work. And we want someone who is energised by the prospect of leading an organisation that is performing well – and helping it reach its next level of excellence.
We believe that financial education is a right, not a privilege. If that resonates with you, this could be exactly the next step you’re looking for.
We bring the language of finance to life so that everyone can navigate their money with confidence, no matter where they start.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
About Chapter One
Chapter One is a small but growing charity, working to ensure that every child has 1:1 reading support at the time they need it most.
Our Early Literacy Intervention programme is based on a programme that works successfully in the USA and it provides daily, 1:1, 7 minute phonics sessions for children who are behind in phonics. Using a bespoke technology tool, a trained Early Reading Interventionist works individually with target children.
We also have our unique Online Reading Volunteer programme which currently supports about 3,500 children a year. It pairs struggling five to seven-year old (KS1) readers with reading support volunteers who come from over 150 local and national businesses. The volunteer pledge is very focused: readers commit 30 minutes a week to read with a child using a bespoke digital platform for an entire academic year. The results are transformative, boosting children's reading confidence and ability.
For more information about our programmes please visit our website and watch our videos.
About the role
Locations
- Galleywall Primary School, Galleywall Road, London SE16 3PB
- Wellington Primary School, Wellington Way, London E3 4NE
Hours
- Galleywall Primary School: Monday to Friday, 10:00am–12:00pm (2 hours per day) – 10 hours per week
- Wellington Primary School: 3 days per week, 1:00pm–3:00pm (2 hours per day) – 6 hours per week (working days to be agreed)
- Please note travel between the schools will have to take place between 12pm and 1pm.
Total hours: 16 hours per week
This role will involve delivering a programme of 1:1 focussed sessions for selected Reception and Year 1 children. The ELI will be trained to use Chapter One’s specialised online tool designed to support learners who are at risk of falling behind with their phonics.
We are looking for a highly motivated, energetic individual who enjoys working with young children and who wants to make their mark in a fast-growing charity. We can offer training, a small friendly team and a chance to improve the lives of children facing disadvantage.
Key Responsibilities
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Conduct an initial baseline assessment of selected target children in Reception and Year 1 to determine where further support is needed.
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Use Chapter One’s online tool to deliver differentiated, daily, 1:1, targeted, 7 minute phonics sessions to pupils using a systematic, synthetic approach.
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Use a variety of additional activities to reinforce phonics skills.
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Support children to use their secure phonics knowledge to read decodable books.
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Develop pupils’ phonics fluency and confidence in preparation for the Year 1 Phonics Screening Check, where applicable.
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Document each session with a child, including the skills practised or mastered and a goal for the next session.
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Maintain and update daily pupil progress trackers, identifying phonics skills secured and areas requiring consolidation to inform future teaching.
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Challenge pupils to reach each new goal and celebrate pupil success.
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Work closely and on an ongoing basis with classroom teachers, reading support staff and the school team to understand progression of the schools phonics teaching.
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Work closely with classroom teachers to establish tailored plans for each child.
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Provide school leaders with data and information on pupil progress.
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Gather feedback from school on progress of the programme and any implementation challenges, aiming to help Chapter One to continuously improve programme delivery.
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Collaborate with colleagues at Chapter One to further improve the ELI model, the online tool and programme delivery.
Qualifications Criteria
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Maths and English GCSE at Grade 5 or above.
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Right to work in the UK.
We are looking for applicants with the following essential qualities:
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Experience of working in education or childcare.
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Willingness to undergo further training in phonics pedagogy.
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Highly motivated, energetic individual with excellent interpersonal and organisational skills.
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Ability to adapt and embrace a changing environment.
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Excellent personal planning and a proven ability to work independently.
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Excellent interpersonal skills with the ability to build relationships at all levels inside and outside the organisation.
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Highly computer literate with hands-on experience of using MS Office and platforms and tools such as Google analytics, PowerPoint and more.
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An understanding of Child Safeguarding.
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A commitment to Chapter One’s mission and values.
Ideally, applicants will also have the following desirable qualities:
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Experience in supporting young children with phonics in a classroom setting.
How to Apply
Please send your CV (maximum 2 A4 sides) and a covering letter via Charity Jobs. Your covering letter (maximum 1 side of A4) should:
1) Outline why you’re the right person for this role and how you meet the skills & experience detailed in the job description.
2) Tell us about how our organisational mission is in line with your values.
Applications that fail to meet these criteria will automatically be discounted. We understand that you may use AI to help craft your application, but do remember that we will be looking for individuals who write a letter that stands out. We want you to have every opportunity to shine and to show us your talents - please let us know if there is anything we can do to make sure the assessment process works for you.
Chapter One is an Equal Opportunity Employer. We value and celebrate diversity in backgrounds and experience and are deliberate about the kind of inclusive teams we are building. Literacy is a universal concern, and we need people from all backgrounds to maximise our innovation, creativity and impact. We especially welcome applications from persons who have experienced disadvantage and/or from those who are of Black, Asian and Minority Ethnic communities who are currently underrepresented in the organisation.
Chapter One is committed to safeguarding children and young people. All post holders are subject to a satisfactory enhanced Disclosure and Barring Service disclosure. Copies of our Safeguarding Policy and Safer Recruitment Policy are available on request.
N.B. Stage 1 interviews are planned for 21/07/2026 with any successful applicants being invited to a second interview on 23/07/2026. These dates have been scheduled based on the recruiting team’s availability, however we will make every effort to accommodate alternative requests where possible.
At Chapter One, we want to create a world where all children have the literacy skills needed to thrive.
Are you an experienced fundraiser with a passion for building relationships, inspiring supporters, and delivering results looking for your first step into leadership?
Shine is looking for a talented and motivated Senior Fundraiser to join our Fundraising Team. This is an exciting opportunity to combine hands-on fundraising with leadership responsibilities, helping to generate vital income that supports people living with spina bifida, hydrocephalus, and related conditions.This is an ideal step-up opportunity for an experienced fundraiser ready to broaden their leadership experience and take on greater responsibility.
You'll play a key role in developing and maintaining relationships with community groups, schools, businesses, organisations, and individual supporters across a designated region, while also supporting and developing members of the fundraising team.
ABOUT THE ROLE
As a Senior Fundraiser, you will be responsible for delivering fundraising income and supporter engagement across community, corporate, and events fundraising. You'll identify new opportunities, nurture existing relationships, and provide outstanding stewardship to ensure supporters feel valued and connected to the impact of their fundraising.
You'll also provide line management and day-to-day leadership to designated team members, helping them to achieve their objectives and develop their fundraising careers.
What You'll Be Doing
Fundraising and Relationship Management
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Build and maintain strong relationships with supporters, businesses, schools, community groups, and organisations.
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Recruit, engage, and steward supporters to maximise fundraising opportunities.
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Grow income across community, corporate, and events fundraising.
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Identify and develop income-generation opportunities.
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Use Salesforce CRM and supporter insights to inform fundraising activity and relationship management.
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Monitor performance against fundraising targets and contribute to income forecasting and reporting.
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Work collaboratively across the charity to identify networks and opportunities.
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Promote Shine campaigns, events, and activities to increase awareness and income.
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Share inspiring supporter stories and fundraising successes with colleagues across the organisation.
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Represent Shine at events, meetings, and networking opportunities.
Leadership and Team Development
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Provide line management to designated members of the Fundraising Team.
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Conduct regular one-to-one meetings and performance reviews.
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Support colleagues with coaching, guidance, and professional development.
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Contribute to the recruitment, induction, and development of new team members.
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Help foster a positive, collaborative, and high-performing team culture.
ABOUT YOU
We're looking for someone who is passionate about fundraising, enjoys building relationships, and has a proven track record of delivering results.
You will have:
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Experience in fundraising, particularly across community, corporate, and/or events fundraising.
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A strong track record of achieving and exceeding income targets.
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Excellent communication, networking, and relationship-building skills.
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Experience managing multiple priorities.
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Strong organisational skills and an understanding of KPIs, budgeting, target setting, and planning.
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Experience using a CRM database, ideally Salesforce.
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Competent IT skills, including Microsoft Office applications.
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Strong attention to detail and the ability to produce high-quality reports and supporter communications.
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A proactive, self-motivated, and positive approach to work.
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The ability to work both independently and collaboratively within a team.
Additional Requirements
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Full UK driving licence and access to a vehicle.
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Willingness to undertake occasional evening and weekend work to support fundraising activities and events.
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Basic DBS & UK Right to Work.
Why Join Shine?
At Shine, you'll be part of a welcoming and dedicated team committed to making a real difference. This is a fantastic opportunity for an experienced fundraiser looking to take the next step in their career, develop leadership experience, and play a vital role in growing supporter engagement and fundraising income.
If you're ready to use your fundraising skills to create lasting impact, we'd love to hear from you.
How to apply
Shine is a Disability Confident employer and will offer guaranteed interviews if a disabled applicant meets the minimum criteria for the job.
If you would like to discuss the role in more detail or have any questions, please contact Jo Marriott, Head of Fundraising and Special Appeals via email to arrange a suitable time for a chat.
To apply please submit your CV and supporting statement*, which should outline your interest and explain how you meet the role criteria.
*Please note applications without a supporting statement will not be accepted*
We understand that you may wish to use AI tools to help you with some aspects of your application, but we do expect tailored applications which are personalised to your experiences and not generic applications which are completely AI generated. We encourage candidates to be transparent about AI usage in their applications.
Providing specialist advice and support for spina bifida and hydrocephalus



The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Passionate about democracy, education and young people?
Young Citizens is a national citizenship education charity with nearly 40 years' experience inspiring active citizenship among children and young people.
As curriculum and policy change accelerates, including Votes for 16 reshaping how young people engage in civic life – we're focused on ensuring active citizenship sits at the heart of how the next generation is prepared to participate in and protect a thriving democracy.
About the role
We're looking for a Programme Leader to join our Education Team as we embark on an ambitious new phase of growth. This is a unique opportunity to help deliver inspiring programmes to schools across the UK while developing the skills, experience and confidence to build a successful career in the social impact sector.
Designed as a two-year development opportunity, this role is ideal for someone early in their career who is ready to take ownership, develop their leadership skills and make a tangible impact. You'll be trusted with responsibility from day one, encouraged to contribute ideas and supported to grow through hands-on experience.
Over the two years, you will develop your skills and expertise:
Within your first few months you'll be:
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Leading delivery of one of our flagship programmes.
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Running your own events and managing relationships with schools.
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Confidently using Salesforce CRM to manage data and drive engagement.
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Developing your project management skills through real responsibility.
As you continue to grow you'll have opportunities to:
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Manage your own budget.
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Build strategic relationships with partners and schools.
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Represent Young Citizens at external events.
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Shadow our senior leadership team.
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Contribute to organisational strategy and help shape how we grow our impact.
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Develop specialist interests across areas such as communications, impact, partnerships or programme development.
We're looking for someone who:
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Is passionate about democracy, education and improving opportunities for young people.
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Delivers high-quality work and enjoys taking ownership.
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Can build strong relationships and manage multiple priorities.
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Learns quickly and enjoys solving problems.
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Wants to develop into a well-rounded professional in the social impact sector.
If you're looking for a role where you can develop your career, take on real responsibility, and help strengthen democracy through education, we'd love to hear from you.
Download the full recruitment pack for more information about the role, progression with Young Citizens and how to apply.
A Few Useful Notes When Applying
If you are excited by the opportunity to build a thriving network of schools that helps more young people become active citizens, we would love to hear from you. Please submit your CV and a cover letter addressing the application questions in the full job pack, which also contains further details on the application process.
Additional Information
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Applicants must have the right to work in the UK.
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Offers of employment are subject to satisfactory references and a DBS check.
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We welcome applications from candidates from all backgrounds and are committed to creating an inclusive workplace.
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We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment.
Young Citizens is a citizenship education charity that informs, equips and inspires children and young people across the UK to be active citizens.


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the role:
This is a rare opportunity to build something from the ground up and see the direct impact of your work on people experiencing homelessness across London. As our first Philanthropy and Major Gifts Officer, you will work closely with the Assistant Director of Fundraising to bring our new strategy to life, shaping how we engage major donors and grow a powerful community of supporters who are motivated to stand alongside Single Homeless Project (SHP) and our clients. Every relationship you build and every gift you secure will help create real opportunities for our clients to move away from homelessness and towards safety, stability and independence.
You will take the lead in developing and managing meaningful relationships with major donors, creating thoughtful and engaging journeys that bring them closer to our work and the difference it makes day to day. Alongside nurturing existing supporters, you will identify and secure new funding opportunities, building a strong and sustainable pipeline of donors and driving forward this new area of income generation within the team. Working collaboratively across SHP, you will connect philanthropists with our services in a way that feels personal, impactful and rooted in the realities of our work, while contributing to the wider fundraising targets that enable us to keep delivering life changing support.
Hybrid working for us means a mix of in office working in Kings Cross and home working. Currently two days in the office (usually Wednesday and Friday) with the rest from home.
About you:
- You have experience building relationships with donors, supporters or partners, and know how to turn those relationships into meaningful income or long term support.
- You’re a confident communicator, able to bring a cause to life through conversations and written content that genuinely connects people to impact.
- You’re proactive and driven, comfortable spotting opportunities, growing a pipeline and following through to secure results.
- You’re organised and detail focused, able to manage multiple relationships and keep accurate records using CRM or similar systems.
- You’re motivated by purpose and excited by the chance to help shape and grow a new area of fundraising that directly supports people experiencing homelessness in London.
About us:
We’re London’s leading homelessness charity – and we get things done.
In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up.
We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own.
Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable.
We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.
Important info:
Please note we will be reviewing applications and inviting suitable candidates to interview online via Microsoft Teams as applications are received. Therefore, please submit your application as soon as possible as we reserve the right to close the advert as soon as a suitable candidate is identified.
Suitable candidates will be invited to a second stage interview.
This post will require a Basic DBS check to be processed (by SHP) for the successful applicant.
Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted for this role.
Preventing homelessness, transforming lives.



The client requests no contact from agencies or media sales.
About the role:
Housing First changes what is possible for people who have been shut out, moved on and let down for too long.
Single Homeless Project's (SHP’s) Camden Housing First service is expanding, and we’re looking for a passionate and skilled Project Worker to join an innovative team supporting people with long histories of rough sleeping, multiple exclusion and co-occurring needs. This includes a new and important focus on supporting couples who have been rough sleeping and will be accommodated separately in their own self-contained flats, while receiving intensive, relational and trauma-informed support.
Based from King’s Cross, you’ll work across the community and in people’s homes, carrying a small caseload so you can offer flexible, persistent and person-centred support that is shaped around each person’s strengths, safety, needs and goals. You’ll build trust with people who may have had difficult experiences of services, working at their pace while keeping a strong focus on housing sustainment, wellbeing, risk, choice and recovery.
You won’t be doing this work alone. You’ll be part of a multidisciplinary team and will work closely with statutory services, housing partners and specialist colleagues including health, psychology, Solace, occupational therapy and perpetrator support. With safety at the heart of the work, you’ll play a key role in supporting people where relationships, trauma, exploitation, abuse or external risk may be part of their lives. At SHP, you’ll also have access to learning, reflective practice and development opportunities that help you keep growing your skills while doing meaningful, complex and life-changing work.
About you:
- You have experience supporting people facing multiple disadvantage, including homelessness, trauma, mental ill health, substance use, contact with the criminal justice system or long-term exclusion from services.
- You know how to build trust with people who may be wary of services, using patience, consistency and creativity to keep people engaged without forcing change before they are ready.
- You understand the links between severe and multiple disadvantage, VAWG, coercion, abuse, exploitation and safety, and you can respond in a way that is trauma-informed, boundaried and safeguarding-focused.
- You are a confident advocate and communicator, able to work with partners, negotiate well, challenge when needed and keep the person’s voice at the centre.
- You are organised and self-sufficient in your day-to-day work, with the written, IT and recording skills needed to manage a caseload, update systems clearly and keep support plans moving.
About us:
We’re London’s leading homelessness charity – and we get things done.
In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up.
We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own.
Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable.
We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.
Important info:
Closing Date: Sunday 19th July at Midnight
Interview Date: Tuesday 28th July online via Microsoft Teams
Please note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview.
This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.
Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted or progressed.
Preventing homelessness, transforming lives.



The client requests no contact from agencies or media sales.
First Give
First Give is a national charity that partners with secondary schools to inspire and equip young people with the knowledge, confidence, and skills to drive change. Through our structured programmes, students explore social issues, connect with charities, and take tangible steps to improve their community.
Empowering and equipping young people to meaningfully contribute to their community is a first step to addressing many of the challenges we face at this time of social disconnection and division. Our vision is of a more generous society where everyone is willing and able to give their time, money and skills to the causes they care about.
Team Administrator
We are seeking an enthusiastic, proactive and motivated administrator who would like a varied role. The successful candidate will provide cross-departmental support and administrative support for our small team. There is real scope for the candidate to shape the role and gain experience from involvement in various organisational projects. This is a fantastic opportunity to join an encouraging, consultative, dedicated and supportive team and be part of the work of an inspirational organisation.
Contract
Permanent; 3 days (21 hrs per week). We will be flexible on hours worked each day and the days worked e.g. splitting 21 hours over four or five days.
Salary
£16,817 (£28,028 FTE). First Give is committed to paying the London Living Wage.
Location
Hybrid, in our North West London office with one day per week at home. We can be flexible regarding the specific days, but these will be fixed once agreed.
Annual leave
20 days annual leave (inclusive of 5 pro-rated bank holiday days).
The students we work with come from a diverse range of backgrounds, and so do we. We want to ensure that we are recruiting, retaining and promoting a diverse mix of colleagues. We aim to foster a diverse and inclusive culture, to empower our teams to achieve our vision drawing on the broadest possible range of experiences. We therefore particularly encourage applications from candidates from minoritised groups currently underrepresented on our executive team, particularly black and minority ethnic and disabled candidates.
Please download the candidate pack for more details, and don't hesitate to get in touch if you'd like a chat about the role or any reasonable adjustments we can make before applying: contact details provided in the candidate pack.
Creating opportunities where young people are inspired and empowered to give their time, money or skills to charities and causes that they care about


The client requests no contact from agencies or media sales.
Housing First Worker
£25,974 - £26,474 per annum
Southampton
Permanent, Full Time (37 hrs and 31 hrs available)
Enhanced DBS Required
Drivers Licence: Required
Lone Working: Yes
Night Working: No
Weekend Working: No
At Two Saints we are proud of our values and our mission: to provide people with homes and specialist support so they feel valued and secure and ready to take their next steps.
We’re seeking compassionate adaptable people to join our Southampton service as a Housing First Worker. You’ll bring a passion for supporting young people to build confidence develop essential life skills and recognise their own strengths and support needs through positive meaningful interactions.
As the ideal candidate your ability to connect with young adults and care leavers will help them build trust resilience and a sense of possibility for their future. You’ll understand safeguarding work proactively within our policies and contribute to a strong collaborative team environment.
Our Housing First Worker roles are support‑based focused on guidance encouragement and empowering clients to achieve their goals. The work can be challenging but also truly rewarding - made even more so by the supportive values‑driven team you’ll be part of.
Housing First Worker Essentials:
* A genuine interest and concern for homelessness and related issues
* Ability to positively contribute to a team
* Deal promptly and effectively with challenging situations/crises in a calm manner
* Strong communication skills clear verbal and written English
* Knowledge of Microsoft Outlook Excel and Word
Housing First Worker Desirables:
* Experience of managing a caseload of clients
* Understanding of risk assessment and person-centred outcomes-based delivery
* Awareness of the support needs of people experiencing homelessness or those with complex needs
* Knowledge of voluntary and statutory agencies housing regulations and the benefits system
Could this be you? If yes apply for this exciting Housing First Worker opportunity with Two Saints.
For full role details please see the attached Job Description for the role of Housing First Worker.
We reserve the right to close our adverts early if a successful candidate is found so please submit your application as soon as possible.
Two Saints is committed to safeguarding and safer recruitment using pre-employment checks such as Enhanced DBS Overseas Police Checks (where appropriate) Reference Checks and CV gap querying upon appointment to the role.
About Us
We offer support to people who are homeless vulnerable or at risk of becoming homeless and need help rebuilding their lives for a brighter future. Our services include safe flexible and reliable client led housing and support with a focus on reducing homelessness improving health and wellbeing and building on individual’s skills and resilience to break the cycle of homelessness poverty and exclusion.
We work in partnership with multiple agencies and authorities to deliver support and accommodation needs across Berkshire Hampshire Isle of Wight and Dorset.
We are dedicated to safeguarding all young people and adults with our services. We follow safer recruitment practices for all our vacancies to assure that all successful candidates are suitable to work with our clients.
We’re committed to creating an inclusive and diverse workforce that embodies our values and promotes a tolerant and respectful environment where everyone can feel empowered to succeed.
We welcome and encourage applications from people of all backgrounds and will support with any reasonable adjustments needed during the recruitment process.
First Give
First Give is a national charity that partners with secondary schools to inspire and equip young people with the knowledge, confidence, and skills to drive change. Through our structured programmes, students explore social issues, connect with charities, and take tangible steps to improve their community.
Empowering and equipping young people to meaningfully contribute to their community is a first step to addressing many of the challenges we face at this time of social disconnection and division. Our vision is of a more generous society where everyone is willing and able to give their time, money and skills to the causes they care about.
Trusts and Foundations Manager
We are seeking a dynamic, strategic and relationship-driven Trusts and Foundations Manager to lead on growing and stewarding First Give’s portfolio of high-value funders. This role will focus on securing income from Trusts and Foundations from first engagement to account management, delivery and reporting.
First Give is a small charity, with a growing fundraising team and big ambitions. You will therefore be someone who thrives in a start-up environment, willing to try new things. We are looking for an exceptional writer, someone who can translate the impact of our work into proposals that inspire and motivate the reader to give.
You will play a pivotal role in shaping First Give’s income growth, working closely with our Head of Philanthropy and Partnerships and the Director to manage relationships with existing donors, and leading on the development of high value bids to expand our work. This role will also support key engagement activities, including hosting donors at student-led Final events and facilitating employee volunteering at schools.
This is an exciting opportunity for a confident communicator and grant fundraiser with experience managing and deepening relationships with high value trusts and foundations gifts – someone who thrives on storytelling and social impact. We currently have a strong pipeline of trusts and foundations and are looking for someone eager to write applications and secure funding.
Contract: Full-time, 35 hours per week; core hours - 10am till 4pm
Location: We have office space at the Pears Hub in West Hampstead, where some people come in one or two times a week, we're very flexible.
Application process:
- Application form
- Task and interview (interviews will be conducted on MS Teams)
Please also fill out this equality & diversity monitoring form (this will not be linked to your application).
1. Application closes: 20th July 9am
2. Interviews: 23rd and 24th July
3. Start date: 1st September
The students we work with come from a diverse range of backgrounds, and so do we. We want to ensure that we are recruiting, retaining and promoting a diverse mix of colleagues. We want to foster a diverse and inclusive culture, to empower our teams to achieve our vision drawing on the broadest possible range of experiences. We therefore particularly encourage applications from candidates from minoritised groups currently underrepresented on our executive team, particularly black and minority ethnic and disabled candidates.
Please get in touch with Carmen O’Loughlin if you would like to request reasonable adjustments to the recruitment process or have any queries about the role.
Creating opportunities where young people are inspired and empowered to give their time, money or skills to charities and causes that they care about


The client requests no contact from agencies or media sales.
Main purpose of job:To work in the Navigator team supporting individuals who have or are experiencing sexual violence and or sexual abuse. As a first contact worker, you will act as a gateway to both specialist counselling and advocacy services and additional specialist support services in Essex. You will use your considerable experience to provide a high-quality telephone information and support service.
The support you deliver will help individuals on their pathway to wellbeing, recovery, and social inclusion through building trusting and collaborative relationships. You will guide users to make informed decisions about their own wellbeing, maximising their independence and engaging in appropriate community or clinical resources/interventions.
You will work within a team of first contact navigators under the supervision of a service lead. You will be highly motivated and dedicated, have strong communication, interpersonal and negotiation skills with the ability to work under minimal supervision.
Start date: As soon as possible (subject to Enhanced DBS Check and satisfactory references).
Salary:£26,496 - £28,845 (NJC Scales 12-17) per annum, pro-rata.
Contract: This will be a permanent contract.
Hours: 35 hours per week.
Place of work: CARA premises in Colchester and some remote home working if a suitable environment is available. Some travel to other locations in Essex may be required, particularly during the induction period.
Holiday: 25 days per year, pro-rata, plus additional closure days between Christmas and New Year.
To apply: Please complete the application form, which can be downloaded from our website, explaining how your skills and experience relate to the person specification.
Applications must specifically address each essential and desirable criteria, giving evidence from previous experience or qualifications.
Application deadline: 10am Friday 24th July 2026
Interviews: Week beginning 3rd August 2026
Start date: Immediate, subject to receipt of satisfactory references and enhanced DBS check.
Mandatory Training Dates: To be confirmed.
This post is restricted to women applicants under the Equality Act 2010, Schedule 9, Part 1
Job Description
The First Contact Navigator posts will play a central role in the CARA team, ensuring that our service users and other agencies receive a high-quality service from the moment of first contact. You will work as part of a wider team of First Contact Navigators across Essex, based at our Synergy Essex Partner centres. The post liaises with clients, the CARA team and external agencies, providing advice, support and information.
The First Contact Navigator will engage with individuals who are experiencing, or who have experienced, sexual violence and or sexual abuse who require information, signposting and short-term support. You will be the first contact and conduct first meetings, managing your own caseload and co-ordinating personalised support for individuals on their pathway to wellbeing. You will have strong communication, interpersonal and negotiation skills with the ability to work under minimal supervision. You will support people who use CARA services to make informed decisions about their wellbeing, maximising their independence and engaging in appropriate community or clinical resources. You will work collaboratively with service users, the CARA team and other professional agencies to navigate and coordinate services.
At the outset, the main responsibilities of the post will be:
- To act as a first point of contact for new referrals and enquiries, providing information, emotional support, advice and signposting.
- To complete first contact calls and assessments with clients over the telephone, assessing client needs and suitabilty for services.
- To ensure information about new referrals/enquiries is accurately recorded on CARA’s database in real time.
- To work collaboratively and build trust with service users, agencies, personal and professional support networks to collate relevant information to effect individualised support requirements.
- To assess and engage service users not currently engaged in appropriate specialist sexual violence services.
- To seek and respond to referrals from a variety of internal and external sources.
- To assist survivors and relatives/supporters of survivors in understanding the range of resources and services available to them.
- To support service users to engage effectively with appropriate services to meet their individual needs and aspirations.
- To identify and respond to any safeguarding concerns
- To work as a link between clients, CARA staff and external agencies, ensuring appropriate information is passed on.
- To work closely with the Essex-wide team of First Contact Navigators and Information and Referral Coordinators to ensure effective referral processes across Essex.
- To act as a point of contact for external agencies making referrals to CARA, answering queries about our referral process.
- To cover the enquiry line and the office phone and deal with enquiries as required.
- To pro-actively promote CARA’s services to external agencies, ensuring they are aware of our referral procedures.
- To contribute to development of promotional information, to ensure information about the referral process is clear and accessible.
- To attend regular team meetings and to work with colleagues to further the objectives of CARA.
- To adhere in full to all CARA’s organisational policies and procedures, including safeguarding procedures.
- To report to the Service Engagement Manager, Head of Operations, CEO and Trustees as required, including the production of regular written reports.
- To be administratively self-servicing.
- To undertake any other related activities as required by the Head of Operations, CEO or the Chair of the Board of Trustees.
About CARA
CARA (Centre for Action on Rape and Abuse) works with victims and survivors of sexual violence and child sexual abuse, providing independent, specialist support and promoting and representing their rights and needs.
CARA is a registered charity working with adults of all genders, young people and children from across mid and north Essex. We have a head office in Colchester and outreach premises in Braintree, Chelmsford, Clacton-on-Sea, Great Dunmow and Harwich. We also provide remote services.
CARA seeks to be an inclusive organisation that actively encourages, supports and values diversity amongst both our service-users and our workers. We wish to create a culture in which discrimination, in all its forms, is recognised and addressed.
You can read more about CARA’s commitment to diversity and inclusion here. We encourage and welcome applications from candidates from diverse backgrounds.
About Synergy Essex
CARA is part of Synergy Essex – the Essex Rape and Sexual Abuse Partnership. We work closely with SERICC Rape and Sexual Abuse Specialist Service and Southend-on-Sea Rape Crisis (SOS Rape Crisis) to deliver the contract for the Office for the Police, Fire and Crime Commissioner for Essex for services for victims and survivors of sexual violence and child sexual abuse across Essex.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Context
Childhood First enables children and young people to recover from early life abuse and relational trauma, to enjoy life and to achieve their potential. We do this through the provision of specialist therapeutic residential care and treatment, together with family and network support. We are also a UKCP Training Organisational Member accredited with Middlesex University, providing in-house clinical training to its clinical staff.
Merrywood House, provides placements for up to 8 young people aged between 10 and 17 years old.
Purpose
The Clinical Case Administrator supports the Assistant Director of Clinical Practice in their role and is responsible for effective administration underpinning all clinical processes, documentation and recording. The post holder will also support the best clinical outcomes for children and the development of clinical practice.
What you’ll bring to the role
- Experience in an administrative role, ideally within a care, education, clinical or therapeutic setting.
- A methodical and well-organised approach, with a commitment to maintaining documentation to the highest standard.
- Confidence using databases and Microsoft applications such as Word, Excel and Outlook.
- Strong communication skills and the ability to work effectively with clinical colleagues and wider teams.
- An understanding of the importance of accurate, confidential and timely record keeping.
- The ability to prioritise workload, raise issues constructively and support others with clinical administration processes.
Task
- Support the Assistant Director of Clinical Practice through effective administration of clinical processes, documentation and recording, helping to support positive clinical outcomes for children.
- Maintain and update children’s clinical information, assessment frameworks and outcomes data within relevant systems.
- Support the production of clinical, governance, management and evaluation reports as required.
- Provide administrative support for clinical staff training, accreditation processes, clinical audits and research projects.
- Support staff in the administration of clinical processes and recording, helping to maintain high standards of documentation.
What we’ll do for you
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- Monthly clinical supervision and weekly staff support groups.
- 25 days annual leave plus public holidays.
- Healthcare benefits and life assurance.
- Up to 6% employer pension contribution.
- Relocation package and recruitment referral scheme.
A recruitment pack including a job description and person specification will be available here via our Applicant Tracking Service (ATS). The link can be found at the bottom of this page.
Closing date: Monday 6 July 2026
Interview Date: Week commencing 6 July 2026
Any offer of employment will be conditional upon satisfactory completion of pre-employment checks, including right to work verification, background vetting, a Disclosure and Barring Service (DBS) check (which may include overseas checks), verification of qualifications, receipt of satisfactory professional references, and medical clearance.
The client requests no contact from agencies or media sales.
We're looking for an organised, collaborative and effective individual to join our Development Team. You'll be an excellent communicator, confident building strong internal relationships, committed to providing exceptional supporter care, able to write compelling copy, and motivated by delivering high-quality administrative support that helps maximise our impact for animals.
You will join our existing Development Team, providing valuable support to make sure we maximise returns in already successful income streams, such as major gifts and individual giving. You will also be responsible for supporting the expansion of additional income streams, such as legacies, community and corporate. You’ll help us grow our supporter base and raise essential income to support our work with animals.
This is an exciting time to join a growing team and you’ll have the opportunity to develop and test new fundraising activities and shape our income now, and for the future.
The Humane League UK (THL UK) is a charity ending the abuse of animals raised for food by influencing the policies of the world's biggest companies, demanding legislation, and empowering others to take action.
Thanks to our effectiveness, The Humane League has been named Top Charity by the independent evaluator Animal Charity Evaluators for every rating period since 2012.
THL UK is an equal-opportunity employer. We are committed to furthering equity and inclusion, and we value diversity. We seek people from a wide range of backgrounds who will bring a fresh perspective to the team, not just because it is the right thing to do, but because it makes us stronger.
We make employment decisions by matching our organisational needs with the skills and experience of candidates, irrespective of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, disability, neurodiversity, age, or veteran status.
We are proud to be a Disability Confident Committed Employer, demonstrating our commitment to recruiting, retaining, and supporting disabled people and people with health conditions, based on their skills and talent.
You can read more about how The Humane League UK is working on Diversity, Equity, and Inclusion on our website.
If you have any questions or concerns regarding accessibility, please contact us via our website and we will be happy to discuss, via email or telephone, reasonable adjustments that you may require throughout the process.
Who you are:
As a fundraising generalist, you will be well organised, provide strong administrative support, give excellent supporter care, write strong copy and be able to coordinate content creation.
Ideally you will have fundraising experience across a variety of relevant income streams, although we are interested to hear from candidates who have relevant transferable skills.
You will be able to ensure good collaboration between the Development Department and other teams, such as Communications and Operations, to make sure we maximise our fundraising activity.
The role:
You’ll be working alongside a Digital Fundraising Lead, Philanthropy Lead, Head of Development and wider team of friendly communicators, campaigners and change-makers. Home-based, you will enjoy collaborating, as well as being able to work independently. As a self-starter, you enjoy seeing projects through from start to end and get a buzz from the fast-paced and varied charity fundraising environment.
You’ll join us in maximising the value of Engaging Networks, a digital communications and campaigning platform, alongside our new fundraising CRM, Beacon. Experience with these specific platforms, or experience of utilising other CRMs for fundraising success, is desirable.
Primary duties:
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You will be responsible for continuing to grow our legacy programme, implementing the strategy developed by the Head of Development. This will include drafting copy and working with a designer to create evergreen legacy content, creating and maintaining content for our website, coordinating and drafting legacy communications and campaigns, managing legacy enquiries, thanking and stewarding legacy pledgers, and managing the legacy pipeline in Beacon.
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You will support our community fundraising strategy. This will mean making sure we have the tools and information for supporters to fundraise for us, whether that be in memory of a loved one, delivering their own fundraising initiatives in aid of The Humane League UK, or through peer-to-peer fundraising. This will include responding to enquiries, thanking and stewarding community fundraisers, coordinating a small amount of external-facing content, creating evergreen content, such as a toolkit that fundraisers can use, creating and updating content for the website, and responding to opportunities that arise, which could include community speaking opportunities, or stalls at events.
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You will support our corporate fundraising offering, ensuring we have the tools and information for businesses to support THL UK in a variety of ways. This will include responding to enquiries, thanking and responding to corporate donors and fundraisers, taking advantage of opportunities, promoting initiatives such as payroll giving, coordinating the creation of evergreen corporate fundraising content, such as a fundraising toolkit for businesses, and creating and updating content for the website.
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You will support our Operations Team, who respond to fundraising email enquiries, and the Development Team, as well as the wider organisation, by coordinating and maintaining FAQs of the most common fundraising queries we receive. This will help consolidate this information in one place, making sure we are consistent, streamlined and efficient in our responses. You will also work with our digital team to find a way to make sure information is accessible to supporters to minimise incoming queries wherever possible.
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You will be responsible for reviewing, investigating, reporting and responding to any fundraising complaints we receive, including escalating these where necessary.
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You will complete due diligence on donors and donations where required. This will include desktop research, completing relevant forms and information in Beacon, and making sure relevant approvals are obtained before accepting donations or approaching new donors or funders.
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You will coordinate essential thanking activities for key donors and supporters. This will include coordinating the design and printing of thanking cards, and other relevant stewardship materials or merchandise, to be utilised by those across the organisation, including to support our volunteers. You will also coordinate thanking campaigns (e.g. thanking monthly donors and major donors), which will involve collating recipient lists, getting cards designed and printed, and coordinating staff and trustees to sign and send.
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You will provide vital administrative support for events, including our annual presence at conferences such as EA Global in London, as well as our own annual supporter event. This could include collating guest lists, staff registration, coordinating invitations and RSVP’s, managing room bookings, hotels and catering, coordinating staff and trustees, and completing risk assessments.
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You will produce clear, accurate and engaging written communications, and coordinate the creation of content. This could mean drafting content for the website, drafting emails, building emails in Engaging Networks, or supporting our Digital Fundraising Lead with developing evergreen content to support our digital fundraising initiatives.
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You will support our Digital Fundraising Lead to make sure our growing pool of monthly donors are thanked and stewarded appropriately, including utilising Beacon, automations and supporter journeys to make the most efficient use of our time.
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You will support our Digital Fundraising Lead to deliver our digital fundraising strategy, by executing relevant aspects, which could include supporting specific campaigns, or building and maintaining fundraising related automations.
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You will help us deliver effective fundraising training and induction materials, such as for new staff and trustee orientations. This could also include coordinating additional training materials, how-to-guides and supporting materials, that are essential in maintaining relevant fundraising knowledge at THL UK.
In addition:
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Utilise our CRM: adding and updating supporter data, generating relevant reports, and analysing and evaluating data to inform campaigns and activities as required.
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Working with Communications and the Digital Fundraising Lead to deliver activities for our donor recruitment and retention.
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Work with the wider Development Team to input into our Development Strategy, as directed by the Head of Development, offering ideas and suggestions to help deliver the strategy and grow income across various income streams.
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Liaise with and coordinate support from third-parties / external consultants where necessary, such as providing support for specific campaigns or projects, and / or providing fundraising materials.
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Help us galvanise further support by lending your organisational skills to fundraising events.
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Attending conferences and events.
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Updating the wider team on fundraising progress.
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Participating in team meetings including note-taking and facilitation.
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Attending in-person workshops several times a year.
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Help us make THL UK an inclusive workplace where employees and supporters are proud to be members of the movement.
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Demonstrate commitment to creating a stronger and more effective animal protection movement through inclusion and belonging, recognising the need for all of us to do better for social justice on a personal and organisational level.
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Perform any other duties assigned by the Head of Development.
We will be holding a webinar on Tuesday 21st July at 7pm BST for you to find out more about the role and ask any questions you may have. The webinar will be hosted by our Development Team; Gavin Chappell-Bates, Head of Development, Emma Grant, Digital Fundraising Lead and Molly Archer-Zeff, Philanthropy Lead. If you’re interested, please register via our website by following the 'Redirect to recruiter' button.
For full details of the role, including the key competencies we see as the the most important requirements for being successful in this position, please visit our website by following the 'Redirect to recruiter' button.
Hours:
As an organisation we work a four day work week. This is a full time position of 30 hours per week over Monday to Thursday.
Good to know:
You will have access to:
- A fully remote work environment and team (all equipment is provided)
- A 4 day working week
- 20 days leave plus 8 days for bank holidays that can be used at a time of your choice
- Flexible working hours
- A workplace pension
- An annual learning and development budget
- Support for mental and physical wellbeing
- £25 per month reimbursement towards home working costs
At The Humane League UK, animal welfare is at the forefront of our everyday work and as such, many of our employees are vegan by personal choice. All of our events and workshops offer only plant-based meals. We welcome all mission-aligned candidates to apply, no matter where you are in your journey to end the abuse of animals raised for food.
We are looking to speak to a wide range of candidates with diverse backgrounds - #NonGraduatesWelcome
Our employees all work remotely but still enjoy a supportive, collaborative environment.
For our salaries to be fair, transparent and equitable we want to provide a system that delivers a competitive salary in the market and could eliminate potential biases in compensation (such as the gender pay gap). For more information about the Social Media Coordinator salary please the attached document.
All applicants need to be:
- Fluent in written and spoken English.
- Live and have the right to work in the UK (we are unable to consider applications from those without the right to work in the UK).
- Committed to our mission to end the abuse of animals raised for food.
The Process:
All applicants will be contacted within one week of the closing date to let you know if you have been successful in reaching the next stage.
Our full interview process comprises of the following stages:
- A skills test to give us an opportunity to see your skills in action (completed remotely).
- Join an online interview (via video call) so we can learn more about each other.
- Final Interview (via video call as above)
For full details of our recruitment process please see the attached document.
We exist to end the abuse of animals raised for food
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
The Difference is seeking a Director of Engagement and School Partnerships to grow our traded relationships with schools and sector partners, and build the systems and team to deepen impact at scale.
This senior role ensures partnerships, delivery and learning work as one coherent cycle from first contact to long-term partnership.
Key Responsibilities
- Grow traded relationships : build and convert a pipeline of trusts and LAs into our programmes
- Build a sequenced pipeline :turn engagements from press and events into a journey towards deeper work
- Design the partner journey :map and improve from first contact through onboarding and renewal
- Develop CRM and systems :track relationships and income with discipline
- Org-wide leadership :senior ambassador and leadership team member
About The Difference Every day, 5,500 children are suspended from England's schools, doubling their NEET likelihood by 24. The Difference tackles this through whole school inclusion training leaders, researching what works and turning insights into policy. Our vision: lost learning falling nationally by 2030.
About You: Essential
- Shared values and commitment to the children most affected by lost learning
- Credibility with schools, trusts and local authorities
- Experience designing end-to-end partner journeys
- Hitting income targets while staying honest about quality
- Knowledge of school improvement or inclusion to work with programme experts
- Building routines that help a team deliver consistently
- CRM or pipeline experience to drive decisions
- Managing relationships :expectations, risks and progression
- Strategic judgement :balancing delivery against long-term value
- Managing people and building a culture of clarity, care and accountability
- Critical friend in a senior team
Desired
- Background in partnerships, engagement, account management or business development
- Experience scaling a programme while protecting quality
- Experience building business cases for school-sector audiences
- Experience designing renewal or progression models
- Experience with schools, trusts, LAs or education charities
- Insight into children affected by exclusion, poverty or SEN
Please see the attached Job Description for full details. We are committed to building a diverse team and encourage applications from under-represented groups. All applications assessed with names and protected characteristics redacted.
The Difference exists to improve the life-outcomes of the most vulnerable children by raising the status and expertise of those who educate them.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Carers Manchester Contact Point Helpline Worker
Responsible to: Carers Manchester Contact Point Co-ordinator
Accountable to: Assistant Head of Operations
Reporting to: Carers Manchester Contact Point Co-ordinator
Salary: £24,900 per annum
Hours: 35 Hours
Location: Hybrid working from home/ Greenfish, Oldham Street, Manchester. Dependant on the service requirements.
Context
At Gaddum, we treat everyone as individuals. We really get to know those we help, understanding their world to offer a range of support that’s right for them. Our promise of tailored support is made possible by our breadth and depth of knowledge, through our unwavering commitment to the local people of Greater Manchester.
Our experience listening to generation after generation, for nearly 200 years, has taught us the importance of considering not just the individual but also the relationships around them. Our innovative approach means we can, not only build resilience, but identify further risks and offer preventive support now and in the future. At Gaddum, we believe that by supporting individuals, we ultimately help support entire communities.
Our aim is to empower and enhance the lives of people in Greater Manchester. We currently work in five Greater Manchester authorities, Bury, Manchester, Rochdale, Salford and Stockport.
Job Purpose
Carers Manchester Contact Point (CMCP) is the first point of contact for unpaid carers seeking information, advice and support to help them with their caring role.
The service delivers a free confidential helpline for carers Monday to Friday. Helpline opening times are subject to change, based on the needs and requirements of carers using the service.
The aim of this role is to be part of a team providing a comprehensive information, advice and support to carers in Manchester. The post holder will work alongside colleagues from Gaddum and potentially other organisations to be the first contact in a busy service providing advice via a telephone advice line and managing referrals made through digital sources. They will provide information and advice and refer more complex issues to the appropriate agencies delivering the Manchester Carers Pathway.
Key responsibilities
Advice giving
· Answering telephone calls into a central helpline offering support and guidance to unpaid carers in Manchester.
· Provide relevant and meaningful support and information to unpaid carers utilising internal and external resources.
· Inform carers about carers assessments and refer where necessary.
· Inform carers about emergency grants available and refer where necessary.
· Ensure all advice and support given is delivered in a timely manner to suit the needs of carers calling the helpline whilst balancing waiting callers.
Follow-up support
· Refer unpaid carers to local services to access local and culturally appropriate support in their area.
· Refer carers to Adult Social Care for Carers Assessments to discuss and improve their caring situation.
· Signpost carers to relevant services in Manchester suited to their individual need.
· Complete relevant grant applications for carers using the service where needed.
· Use Carers Manchester Contact Point and other reliable and accurate resources to find, interpret and communicate relevant information to carers
· Research and explore options and implications so that carers can make informed decisions.
· Write and maintain detailed case records for all casework completed.
· Collect required data for statistical monitoring and report preparation.
· Complete the required training to comply with quality assurance processes.
This role is subject to an Enhanced DBS Check.
The post-holder will be required to undertake other tasks as reasonably directed by the CMCP Coordinator, which will usually be commensurate with the skills and experience of the post-holder.
All staff are expected to work within all of Gaddum’s policies and procedures as they relate to delivery of the CMCP.
Our vision is for every individual and community we walk alongside to have equitable health, wealth and self.
The client requests no contact from agencies or media sales.