Funding development manager jobs in belfast
Location: Home based, or office based at Society Building, 8 All Saints Street, London N1, in line with NCVO’s flexible working policy or home working policy.
About NCVO
We are the charities charity. For over 100 years, NCVO has stood shoulder to shoulder with communities, championing and celebrating voluntary action.
Our membership is made up of over 17,000 voluntary organisations across England, from small, grassroots community groups and social enterprises, to large, far-reaching charities.
We believe that communities are strengthened by voluntary action. We therefore want charities to thrive and be empowered to deliver for people and communities.
About the Voice & Impact directorate
This role sits within the Voice & Impact directorate; a team focused on amplifying the voices of charities in civil society and making positive change for the future. V&I comprises NCVO’s policy and public affairs team; communications, campaigns and marketing team; digital content team and membership and engagement team.
About the Communications, Campaigns and Marketing team
Communications, campaigns and marketing team, which has evolved to include digital content, drives brand visibility, strategic messaging, and audience engagement. Through creative storytelling, innovative campaigns, and cross-channel marketing we deliver impactful campaigns that support engagement and income generation.
About the role
This is an exciting opportunity to join us and have a real impact on our creative output, giving you the chance to really promote and create engagement in the great work that NCVO does.
The main elements of the role will be:
- working with a range of stakeholders across NCVO (and sometimes externally) to plan, design, deliver and maintain high quality multimedia content.
- ensure NCVO’s content is innovative and creative, driving multiformat engaging content that meets high usability and accessibility standards
- ensure that content is user-driven and impact focussed, helping us reach and support more members, in more ways
- develop content for a wide range of formats including video, audio and graphic design
Equality, diversity and inclusion
NCVO is fully committed to equity, diversity and inclusion in our sector. We want this to be reflected in the diversity of the people who work for us and we welcome applications from people from all backgrounds and identities. We particularly welcome applications from under-represented groups in the voluntary sector and those with diverse, lived experience. As part of our commitment to employing disabled people, all disabled candidates who meet the minimum requirement for all competencies on the person specification will be guaranteed an interview.
If you have access needs or require reasonable adjustments as part of the recruitment process, please let us know. Shortlisted candidates will be asked to complete a pre-interview task and will have one week to complete the exercise. Interview questions will be shared in advance.
NCVO is an equal opportunities employer and we welcome applications from everyone. Charity No. 225922.
How to apply
For more information and to apply, please click on the Apply button. Please complete both parts of our application, quoting the reference CCO.
If you have any queries regarding our vacancies or experience any issues downloading or submitting your application form, please email us.
Closing date: Wednesday 3 December 2025 at 8.00am
Shortlisting date: Thursday 4 December 2025
Interviews: Thursday 11 December 2025
Benefits for NCVO employees
NCVO offers attractive benefits including:
- 25 days’ annual leave (for full time staff and pro-rata for part-time staff) and office closure between 25 December and 1 January inclusive. After three years' service annual holiday increases to 27 days, and after five years to 30 days, (pro rata for part time staff)
- the option to purchase up to five more days each year
- five days’ volunteering leave (pro rata for part-time staff)
- 2.5 extra ‘wellbeing’ days off during the year
- enhanced pay for maternity/adoption leave
- subsidised gym membership
- season ticket loan
- flexible working, including opportunities to work from home/off site
- monthly homeworking allowance for permanent homeworkers
- monthly office worker allowance for those who have to work from the office on a daily basis
- generous employer pension contribution of up to 8.5% of salary, into our stakeholder pension scheme (linked to employee contribution)
- training and development opportunities.
- The opportunity to join Hospital Saturday Fund health cash plan for free at the basic level of cover, or at a reduced rate for other levels of cover
- 24-hour free and confidential employee assistance programme
We’re located a short walk from London King’s Cross station in a modern accessible building, overlooking Regent’s canal.
Thank you!
Role: Communications Officer
Reporting to: Communications Advisor: Brand and Content
Term: 2 year fixed term contract, renewable
For non-UK candidates: Please note that you would be hired via Deel either as a contractor or as an employee with local national benefits.
Salary: £35,534
Location: Candidates must be based within the GMT to EAT time zone range (UK to East Africa).
Closing date: 9am (UK time) on Monday 24th November.
Interviews: First-stage interviews will take place on 28 November and 1 December, and will include a short task. Candidates successful at this stage will be invited to attend a second-stage interview at a mutually convenient time shortly thereafter.
The opportunity
We are looking for a Communications Officer to play a key supporting role in the smooth running of our day-to-day communications - from managing the social calendar, compiling email updates, to updating website content. You’ll help our small team to continuously improve the quality and consistency of our communications outputs for United for Global Mental Health and its partners.
About Us
United for Global Mental Health is dedicated to creating a world that enables good mental health for all. We draw on our expertise in policy, advocacy, and financing to work with organisations who share our commitment to driving mental health up the political agenda - and securing additional funding for mental health at national and global level. We founded and act as the secretariat for the Global Mental Health Action Network, an open coalition of mental health professionals of over 8,000 individuals and organisations across 170 countries.
About you
Our ideal candidate is a dependable communicator who enjoys the day-to-day delivery of communications - planning and scheduling content, creating and posting on social media, drafting newsletters, updating the website, and producing simple graphics and videos. They are organised, detail-oriented, and help keep our communications running smoothly. They will also understand how to communicate across different geographies and audiences, and bring some familiarity with the UN system, as well as experience working in INGO or global health advocacy contexts.
The role
Key components of the role include:
- Social media content development - collaborate with internal subject specialists to produce consistent and frequent on-brand written and visual content for social channels, in support of brand and advocacy goals. You’ll use Canva, Adobe Creative Suite and AgoraPulse for this.
- Email - develop, write and send UnitedGMH’s regular email newsletter, working with internal staff to source news, updates and relevant content tailored for email subscribers.
- Website development - develop, maintain and update content for the UnitedGMH website - including uploading content and editing pages.
- Social media channel and community management - lead on day-to-day management and posting on UnitedGMH social media channels, including X, LinkedIn and Pinterest. Manage paid social campaigns where required. Use monitoring tools to manage social media comments (organic and paid).
- Brand guardian: Be a steward of the UnitedGMH brand, helping to ensure consistent application of visual identity and tone of voice across all external organisational outputs, maintaining high standards of design.
- Monitoring, evaluation, and reporting - create regular analytic reports for social, website and email channels.
- Editorial planning and communications calendar management - lead on the maintenance of the organisation’s communications calendar, ensuring content across channels is planned-in-advance of key advocacy moments.
- Team support - support the communications team through project management, meeting management, processing supplier invoices, keeping journalist lists up-to-date, and other responsibilities where needed.
- Ad-hoc support for the Global Mental Health Action Network - you’ll also provide a supporting function as needed for the GMHAN team, including tasks related to website and social management, plus others where needed.
Requirements
- Understanding, and experience in use, of online channels (incl. website content management systems (CMS) such as Wordpress and Squarespace, a broad spectrum of social media platforms and email marketing through Mailchimp)
- An excellent copywriter, with demonstrable experience crafting copy for different audiences - including for social media and email newsletters
- Strong research and proofreading skills, adapted to key audiences
- Comfortable prioritising and delivering on multiple pieces of work against tight timeframes
- Highly organised individual with experience of team administration support
- An understanding of using digital project management tools e.g. Trello
- An interest in mental health, advocacy and international development
- Strong relationship management skills
- Willingness to travel at least twice per annum and more if required
Desirable
- Experience working in an advocacy / international NGO environment within a fast-paced globally distributed staff team
- Demonstrable experience in working with journalists
- A communications-related qualification or vocational experience
- Additional language skills (note the position requires fluent English)
Diversity and inclusion
Equity, diversity and inclusion are central to UnitedGMH’s core mission and values, and the organisation is dedicated to promoting this across our work and also within the workplace. We will ensure that this commitment is embedded in all operational aspects of the organisation and also implemented within our day-to-day working practices.
Reasonable adjustments statement
We aim to ensure that all applicants are provided with the same opportunities during the recruitment process. Should you have a disability and require a particular adjustment to be made to allow you to fully participate in the recruitment process, please ensure that this is made known to the person arranging your interview.
How can I apply?
To apply please submit your CV and a cover letter (800 words maximum) via Charity Job.
Thank you!
About the role
You will be home based and will need to travel in the UK, Eire, Europe and further afield as the role develops.
You will need some storage space available for Charity materials.
If you are self-driven, motivated, and want to help others achieve something amazing in support of Histiocytosis UK, we would love to hear from you.
You are likely to be in a similar role at another charity or have the right experience and transferable skills from another sector. You’ll be confident, enthusiastic, and an exceptional influencer with great customer care and communication skills.
There will be ample opportunity to shape the role, lead on specific projects and put your ideas into action.
The role will be mainly remote working so your experience and motivation will be key in this role so that we can achieve tangible results.
Who we need?
You will be an excellent communicator, face to face, online, phone or email. You know the importance of listening, and you are the sort of person that brings focus and calm to difficult situations. Prioritising your workload is second nature. Perhaps most importantly of all, you’re energised and driven by a passion for learning and making life better for those with a long term and/or serious illness.
A degree is not essential, but a communication and fundraising skills qualification is desirable. It is important that you have a high standard of writing, and that you are on good terms with your computer, particularly MS office, email and maybe even Mailchimp, Zoom, Sage Accounting, Spreadsheets etc.
The client requests no contact from agencies or media sales.
Thank you!
We have an exciting opportunity available to join our successful Innovation team.
The mission of the Innovation team at Alzheimer’s Society is to become the leaders in developing and accelerating new solutions that will increase choices, improve quality of life, and revolutionise care and support for people living with dementia.
This means getting new products to market, fostering a culture of innovation around dementia, and addressing major system challenges to help people living with dementia, keeping people with this lived experience at the centre of every aspect of our work.
The Innovation team works across a variety of exciting activity, including contributing to the delivery of the multi-million pound Longitude Prize on dementia and leading Alzheimer’s Society Launchpad and Accelerator Programmes, designed to boost new dementia products and innovations to market, delivering help and hope to people living with dementia.
In the role of Innovation Portfolio Advisor you will support the Innovation Impact Investment Manager with the ongoing management and development of our innovation product portfolio. You will cultivate and maintain relationships with current and former Accelerator partners, reviewing business plans, supporting with negotiations and exploring mechanisms for a return on investment, developing and monitoring collaboration agreements whilst tracking the impact of our investments. You will support with product development, helping identify routes for commercialisation and scale in order to maximise and monitor the impact of the most exciting new products for people living with dementia.
You will work alongside a team of Senior Innovators, each of whom will be accountable for their respective programmes of work.
About you
We are looking for a creative, passionate and solution-driven individual to support the management of our innovation product portfolio with ambition and experience of accelerating products to market for maximum impact and benefit to people affected by dementia.
Ideally you will:
- Be confident in communicating, influencing, negotiating and managing internal and external stakeholders.
- Have an attention for detail, be self-motivated, organised and have the ability to work collaboratively in a fast paced and high performing team.
- Be entrepreneurial and commercially minded with experience of working in an innovative environment.
- Have experience of maintaining a portfolio of products/programme of activity.
- Have experience of identifying routes to market for products and an understanding of the opportunities/challenges associated with product commercialisation and scaling.
- Have an understanding and experience of investment strategies and models for generating a return on investment.
- Have experience of reviewing progress of partnerships, managing project plans, budgets and monitoring of contractual requirements.
- Have experience of developing impact metrics and the ability to produce impact investment reports.
About Alzheimer's Society - who are we and what’s our mission?
Dementia is the UK’s biggest killer. One in three people born in the UK today will develop dementia in their lifetime.
At Alzheimer’s Society, we’re the UK’s leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding ground-breaking research and campaigning to make dementia the priority it should be.
Together with our supporters, we’re working towards a world where dementia no longer devastates lives. Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for.
Our commitment to Equity, Diversity, Inclusion & Belonging
We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as part of a minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.
Our hiring process
We want you to bring your whole self to the process. Applications are anonymised until interview stage, and we’re happy to support any adjustments. Share your feedback via our candidate survey when applying to help us improve. We may close early if we receive high interest (with 48 hours’ notice). Some roles may require a DBS check as part of our safer recruitment commitment. Thinking about using AI during the recruitment process? we know this can be helpful in many ways but remember to include your personal and authentic self too. Your voice and experience are what really set you apart.
Giving back to you
At Alzheimer’s Society, we value our people and take a total reward approach to pay and benefits. You’ll enjoy a generous double-matched pension scheme, 27 days’ annual leave (plus bank holidays and wellbeing days), and access to a free Health Shield Cash Plan, 24/7 EAP, Thrive mental wellbeing support, and virtual GP services. Our Society Plus platform offers exclusive discounts, wellbeing resources, and recognition schemes, while our flexible working, family-friendly policies, and life assurance provide peace of mind and work/life balance. We also offer a free Will-writing service and long service awards to recognise your ongoing commitment.
Thank you!
Terms: 0.6 FTE, 3 days per week; one year contract, with possibility for extension
Salary: £24,000 - £38,000 per annum, depending on experience
Location:Remote working
Start Date:5th January 2026, or sooner by agreement
Line Manager:Communications Manager
Please note that you must have the right to work in the UK.
Closing Date: 07 December 2025
About BASIC
BASIC is an independent, non-profit think tank working to safeguard humanity and Earth’s ecosystem from nuclear risks and interconnected security threats, for generations to come. Our vision is for a global security consensus founded on multilateralism, the recognition of the indivisibility of security, an adherence to Earth’s planetary boundaries, and the consideration of future generations
For nearly 40 years, we have developed a global reputation for groundbreaking dialogue and incisive thought leadership to strengthen international peace and security. We comprise an intellectually and culturally diverse team of 20 expert-practitioners with deep and wide-ranging institutional experience, headquartered in London with additional presences in Berlin and Rome. We are independent, receive no core funding from any state, and our project work is funded transparently.
BASIC's approach to resolving contemporary nuclear dynamics is centred on dialogue as both a practice and a philosophy. We interpret dialogue broadly, recognising that meaningful engagement takes many forms: from facilitating direct strategic conversations between adversaries grounded in conflict resolution principles, to developing networks and diplomatic initiatives that build consensus around shared objectives, to shaping the intellectual foundations of policy discourse through rigorous research and thought leadership.
BASIC is a fast-paced and rewarding environment in which to work, with an exceptionally-positive and inclusive team culture. We have experienced rapid growth over the past decade, and we are well-suited to people who are motivated by our mission, able to work at a sustained pace, keen to develop professionally, and enjoy being part of a collaborative team working on consequential issues.
What We Offer
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Competitive salary with room for growth
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30 days annual leave (pro rata), plus bank holidays and closure days over the December festive period
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Employer pension contributions of 5% (above the national minimum)
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Flexible working arrangements, with set days (Wednesdays required) but flexibility on hours
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Remote working with option to use co-working space
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1-2 all-staff in-person team away day per year, as well as other in-person working opportunities
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Opportunities for professional growth and development
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Excellent team culture built on respect, openness, and inclusion
The Role
BASIC is seeking a Digital Communications Officer with exceptional design sensibility and meticulous attention to detail. This role is responsible for maintaining and enhancing the organisation's digital presence through clear, consistent, and effective communication with key audiences. The Digital Communications Officer will support the implementation of strategic communication objectives, promote organisational priorities, and uphold the integrity and professionalism of BASIC's online profile.
Reporting to the Communications Manager and working closely with BASIC's programme teams, the postholder will develop, deliver, and analyse the impact of digital content across our online platforms — including BASIC's website and microsites, social media channels (LinkedIn, X/Twitter, BlueSky), and email communications.
Essential Requirements
The ideal candidate will be a fluent English speaker with strong copy-editing and proofreading skills. Professional-grade capabilities in graphic design, web design, newsletter software, and audio/video production are essential for creating compelling online content. We are looking for someone who combines technical fluency with creative flair and storytelling, and who understands how to engage diverse audiences across multiple digital platforms.
Key Responsibilities:
Digital Strategy and Content Management
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Work with the Communications Manager to develop, maintain, and refine BASIC's digital communications strategy and associated workplans
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Ensure consistency in the presentation of programme communications strategies and accessibility for all staff
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Monitor and evaluate the impact of communications activities, identifying successes, lessons learned, and opportunities for improvement
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Prepare communications plans for conferences, speaking engagements, international engagements, and campaigns
Website and Digital Platforms
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Commission, edit, and publish articles and commentaries for BASIC's website
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Maintain and update BASIC's website, microsites, and online presence (including Wikipedia and directory listings)
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Ensure all digital content is accurate, well-formatted, proofread, and on-brand
Social Media Management
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Develop and maintain a content calendar for BASIC's social media accounts (LinkedIn, BlueSky, X/Twitter)
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Create engaging, visually compelling, and timely social media content that advances BASIC's communications objectives
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Monitor social media engagement and use analytics to inform strategy
Email Communications and Newsletters
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Produce BASIC's regular newsletters, ensuring they are newsworthy, well-designed, and properly formatted
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Develop compelling headlines and select impactful imagery
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Use graphic design tools (e.g., Canva, Adobe Creative Suite) to enhance visual appeal
Media Relations Support
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Develop, maintain, and update media contact lists and databases
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Work with the Communications Manager to document and refine media engagement processes
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Prepare press releases, ensuring they are compelling, accurate, and properly formatted
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Compile monthly digests of nuclear policy and security-related media coverage (as required)
Content Creation and Design
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Create visual, audio, and video content using professional-grade tools to tell BASIC's story effectively
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Ensure all imagery is well-cropped, edited, and appropriately branded
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Liaise with staff to identify the most impactful content for external communications
Additional Responsibilities (as required)
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Prepare programme Q&As, one-pagers, briefing notes, and key messages
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Support organisation of media training sessions
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Liaise with external contributors for website content
Please note: This list is not exhaustive. Other tasks may be required as they arise.
Person Specification
Essential:
- Degree in marketing, visual communications, journalism, or related field, or equivalent professional experience
- Proven experience in a digital communications or media role
- Experience in audio-visual storytelling such as video work or podcasting
- Excellent written and spoken English, with strong copy-editing and proofreading skills
- Professional-grade skills in graphic design, web design, and audio/video production
- Demonstrated ability to manage websites, social media channels, and digital campaigns
- Strong analytical skills, including experience using digital analytics to inform strategy
- Familiarity with email marketing or CRM platforms (e.g., Mailchimp)
- Technically fluent, with creative and storytelling flair
- Highly organised, collaborative, and attentive to detail
- Ability to balance multiple priorities in a fast-paced environment
Desirable:
- Postgraduate qualification in a relevant field
- Experience working in a think tank, NGO, research, or public policy organisation
- Experience in media relations or crisis communications
- Knowledge of global security, defence, or nuclear policy issues
Registered Charity
1 - 5
Working to safeguard humanity and Earth’s ecosystem from nuclear risks and interconnected security threats
The client requests no contact from agencies or media sales.
Thank you!
Contract: 2-year rolling
Location: Remote working (with occasional international travel for events)
(For non-UK candidates, please note that you would be hired via Deel either as a contractor or as an employee with local national benefits)
Reporting to: Policy & Advocacy Advisor
The organisation
United for Global Mental Health was founded in January 2018. It exists to support and unite the global effort to promote good mental health. Through our campaigning, advocacy and financing work, we aim to create a world in which everyone, everywhere has someone to turn to in support of their mental health. Since 2018, we have worked with a variety of international and national partners to help us reach this goal.
The Initiative:
The WHO Constitution and several UN human rights declarations affirm everyone’s right to the highest attainable standard of mental health. However, many countries’ laws and policies fall short of enabling this. Human rights violations and barriers to access persist, often due to the prioritisation of institutional care over primary and community-based services, and the existence of discriminatory laws, such as those criminalising suicide. Addressing these issues is a key focus of UnitedGMH’s human rights pillar under its current three-year strategy.
The Role:
You have the opportunity to join this initiative, working as part of a global policy, advocacy and financing organisation that puts its national partners and persons with lived experience of mental health at the forefront of their advocacy efforts. You will work with the Policy and Advocacy Advisor and colleagues, to develop, coordinate, support and implement policy and advocacy projects including; influencing global, regional and national law and policy, conducting research, report writing, drafting policy briefs and positions, partnership building and management, supporting national partners with their advocacy and representing the organisation at online and in-person events, including at key global moments. You will be working to achieve the objectives of our strategic pillar on rights, delivering on the 2026 strategy and action plan for the project on decriminalising suicide worldwide and supporting the project to deinstitutionalise mental health care, as well as contributing to the work across the organisation. You will also have the opportunity to help shape our next three-year organisation strategy from 2027-2029.
You:
You have a proven track record in international health policy and advocacy with an eye for detail and an entrepreneurial spirit. Confident to work across the range of advocacy and policy activities you are flexible, competent and take initiative, and have a desire to learn and grow. You are a true team player; able to take both responsibility in managing important projects and relationships and unafraid to take on essential tasks to support the team. You have a passion for international development, law and policy and mental health.
Responsibilities:
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Partner Support: Help to build and manage partner relations with external stakeholders including national and global civil society, research institutions, governments, UN agencies, donors etc. Support them with their national advocacy and assist them in developing and managing national coalitions to advance their work at a national level.
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Stakeholder relations: Support, and sometimes lead, engagement with key governments, the UN and other international organisations. As appropriate, directly engage and manage relationships with key decision-makers and global and regional advocacy organisations.
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Engagement of Experts by Experience and young people: ensure experts by experience of mental health conditions and young people are provided opportunities to influence global and national policy through your projects
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Grant and contract management: Lead in the identification of funders in your program area and develop funding proposals for work on policy, advocacy and financing; track and report on grant deliverables.
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Policy, advocacy & financing strategies: Lead the design and implementation of policy, advocacy and financing strategies for UnitedGMH and in collaboration with, or for, a range of stakeholders.
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Policy reports and papers: Draft policy reports and papers to support high level influencing.
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Briefings, policy packs and influencing language: Preparing briefings, policy packs and influencing language for senior government officials, Ministers, and other decision-makers as well as national partners as required.
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Monitoring, Evaluation and Learning: regularly update UnitedGMH’s MEL system with relevant data and information around your projects
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Communications: Support the internal and external communication activities of the organisation and develop project-based communications plans.
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Funder profiles: Maintain updated profiles on key mental health funders.
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Events: Organise meetings, events (including side-events at key global moments), workshops and small gatherings of partners and other stakeholders.
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Represent the organisation: Speak on behalf of the organisation on your project areas at key global moments and in-person and virtual events, webinars and conferences
Experience:
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You will have at least five years of experience working in country and/or global health policy, advocacy and/or financing for a UN agency, non-governmental organisation, think tank or decision-maker.
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You will have undertaken work related to public health and/or human rights and have a track record of advocacy with policy makers, brief/report writing and research.
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A background in health, including mental health, either professionally or through lived experience.
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Demonstrable experience of having worked on health legislation and policy in low- and middle-income countries, including drafting, reviewing and/or having been part of consultative processes at a government level. Experience working on suicide prevention policies/strategies or the decriminalisation of suicide and/or the repeal of other discriminatory legislation will be preferred.
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Low-to-middle income country level experience engaging with different stakeholders – persons with lived experience of mental health conditions, governments, civil society, donors etc.
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Experience of representing your organisation at key global, regional or national political gatherings
Skills:
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Project management and reporting.
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Networking and relationship management
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Ability to perform research and report writing
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Monitoring, Evaluation and Learning.
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Grant Proposal Writing.
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Ability to work as part of a team but equally a self-starter capable of devising and delivering work under your own direction
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Experienced in and thrive working in a fast-paced environment, with the ability to respond quickly and effectively to changing agendas
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Strong organisational skills to plan, meet deadlines and successfully deliver events
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Ability to multitask and prioritise workload over short time frames
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Knowledge of foreign languages is desired but not mandatory.
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A good knowledge of Microsoft Office and other project management tools e.g., Trello, Google Suite, among others.
Qualifications:
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A degree in a relevant discipline (e.g. health, law, human rights)
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Ability to work remotely and travel internationally
Benefits
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28 days of holiday a year plus national holidays in your country of residency
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Possibility of being hired by Deel as a local employee (with local pension and social security benefits) or as a contractor (decision up to the employee based on personal preference)
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Up to £1000 a year of allowance for coworking space
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Up to £500 a year in personal development training allowance
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A minimum of 1 in-person team retreat a year
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Possibility to work from anywhere in the world (where you have the legal right to work)
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Possibility to work compressed hours
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Access to Employee Assistance Programme via HealthAssured
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[For UK-based staff] You contribute 5% of your salary and we pay for 3% (8% total)
Diversity and inclusion
Equity, diversity and inclusion are central to UnitedGMH’s core mission and values, and the organisation is dedicated to promoting this across our work and also within the workplace. We will ensure that this commitment is embedded in all operational aspects of the organisation and also implemented within our day-to-day working practices.
Reasonable adjustments statement
We aim to ensure that all applicants are provided with the same opportunities during the recruitment process. Should you have a disability and require a particular adjustment to be made to allow you to fully participate in the recruitment process, please ensure that this is made known to the person arranging your interview.
Interviews: There will be 2 interview rounds, and a short task for those who progress to the second round of interviews. Interviews will be arranged between the last week of November to the 12th of December.
Closing date: 9am on Monday 24th November
Application: To apply please submit your CV and a cover letter (800 words maximum) via Charity Job.
Thank you!
About the role
We are recruiting for a Head of Supporter Experience and Optimisation to join on a permanent contract. This is newly created role and will be home-based, working full-time, 35 hours per week, with occasional travel required for team and stakeholder meetings and events.
The last few years have seen unprecedented growth in the public profile of dementia, driven in part by the growing size, impact and ambition of Alzheimer’s Society - the UK’s leading dementia charity. We now need to ensure that everyone who needs dementia support today can access it, while improving our ability to attract, engage and retain the donors, volunteers and campaigners who so generously give money, time and voice to deliver enduring change.
As Head of Supporter Experience and Optimisation you will lead the strategic alignment and continuous improvement of how we deliver for our supporters (donors, campaigners, volunteers), transforming how we work across the Income and Engagement directorate. You will bring together our critical enabling functions focused on performance, planning and reporting; supporter experience delivery and improvement; administration and people development. We are looking for you to drive a joined-up approach to transformation that enhances both internal effectiveness and external impact.
You’ll champion a seamless, meaningful supporter journey, ensuring every interaction reflects our values and strengthens engagement, with a clear focus on improving the end-to-end supporter experience. You’ll embed a culture of insight-led decision making, collaboration, accountability, operational excellence and learning, ensuring our people are empowered to thrive and deliver their best to help end the devastation of dementia.
At all times, you’ll act as a passionate, articulate champion of the importance of our supporter’s experience. You will be a key stakeholder and build strong relationships across the Society, ensuring processes, systems and tools are developed with the ultimate goal of always improving the experience of all our supporters.
We have provisionally scheduled the first stage of interviews for this role to take place on Thursday 11th and Friday 12th December.
There will be a Q&A webinar for this role taking place on 18th November 4pm - 5pm where you will be able to anonymously ask questions about the role and team. To request an invitation to the webinar, please email [email protected]
About you
We are looking for a dynamic leader with exceptional people skills and a proven ability to inspire, motivate, and develop high performing teams.
Joining us, you’ll have experience in developing and implementing strategies spanning a variety of functions with variable short and long-term goals. You’ll have a deep understanding of the drivers behind supporter / customer loyalty to an organisation or cause with experience using data, insight, and experimentation to test and refine supporter / customer experiences.
Crucially, you’ll be able to adopt a holistic and collaborative approach, and you’ll have the project management and planning experience required to drive change, optimise processes and assess their impact across our directorate. You’ll embody our value of being ‘determined to make a difference’ with a proactive, adaptable and pragmatic, solutions-focused approach to making improvements. You’ll be able to build positive relationships, influence key stakeholders and use your communication and leadership skills to manage and motivate cross-functional teams.
You don’t need to have a background in the charity sector, and you may or may not have a connection to dementia. We welcome applications from anyone who feels they have relevant, transferrable skills that will enable you to succeed in this role. We hope the Society’s purpose and ambition resonates with you, and you’ll be motivated to help develop and optimise our processes and systems to ensure a brilliant experience for all our supporters.
What you’ll focus on:
- Developing and delivering a transformation roadmap for the Income and Engagement directorate that aligns with directorate and Society priorities, with a clear focus on improving all touch points of a supporter experience.
- Championing a supporter-first mindset across all teams, ensuring that every process and interaction is designed to enhance supporter satisfaction and loyalty.
- Using insight and feedback to identify opportunities for continuous improvement and innovation, driving a culture of marginal gains and agility across Income and Engagement.
- Overseeing the ongoing development, improvement and implementation of robust performance frameworks, enabling clear planning, tracking, and reporting of impact of activity across Income and Engagement.
- Building and fostering strong relationships across the Society to ensure alignment and buy-in for transformation initiatives that improve the supporters experience and our operational excellence.
- Fostering a collaborative, inclusive, and high-performing team culture that supports innovation and growth.
About Alzheimer's Society - who are we and what’s our mission?
Dementia is the UK’s biggest killer. One in three people born in the UK today will develop dementia in their lifetime.
At Alzheimer’s Society, we’re the UK’s leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding ground-breaking research and campaigning to make dementia the priority it should be.
Together with our supporters, we’re working towards a world where dementia no longer devastates lives. Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for.
Our commitment to Equity, Diversity, Inclusion & Belonging
We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as part of a minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.
Our hiring process
We want you to bring your whole self to the process. Applications are anonymised until interview stage, and we’re happy to support any adjustments. Share your feedback via our candidate survey when applying to help us improve. We may close early if we receive high interest (with 48 hours’ notice). Some roles may require a DBS check as part of our safer recruitment commitment. Thinking about using AI during the recruitment process? we know this can be helpful in many ways but remember to include your personal and authentic self too. Your voice and experience are what really set you apart.
Giving back to you
At Alzheimer’s Society, we value our people and take a total reward approach to pay and benefits. You’ll enjoy a generous double-matched pension scheme, 27 days’ annual leave (plus bank holidays and wellbeing days), and access to a free Health Shield Cash Plan, 24/7 EAP, Thrive mental wellbeing support, and virtual GP services. Our Society Plus platform offers exclusive discounts, wellbeing resources, and recognition schemes, while our flexible working, family-friendly policies, and life assurance provide peace of mind and work/life balance. We also offer a free Will-writing service and long service awards to recognise your ongoing commitment.