General volunteer volunteer volunteer roles

As a Community Outreach Volunteer, you’ll play a vital role in helping people in Havering know where to turn when they need urgent mental health support. You’ll be out and about in the community spreading the word about the Waltham Forest Beacon — chatting to local people, connecting with community centres, faith groups and local organisations, and sharing information through leaflets and posters. This is a great role for someone confident, friendly and passionate about making support more visible and accessible in the community.

What you will be doing

• Promoting the Havering Crisis Café within the local community
• Visiting community centres, libraries, GP surgeries, faith settings and other local spaces
• Handing out leaflets and displaying posters
• Helping build positive relationships with local organisations and community groups
• Feeding back any insights, questions or community needs to the team

The skills you need

• Friendly, approachable and confident talking to new people
• An interest in mental health, wellbeing and community support
• Good communication skills and a respectful, non judgemental approach

What's in it for you

• Supporting You - You will have a dedicated volunteer supervisor to support you in your role; Quarterly volunteer forums with the central Volunteering team and volunteers across Hestia; References for job applications.
• Developing You - You will gain knowledge and insight into issues that impact Domestic Abuse, Modern Slavery and Mental Health; You will have access to our extensive Learning and Development Programme; 40% of our departed volunteers secured a paid role at Hestia last year!
• Valuing You - Valuing You - We hold annual Volunteer Awards, outings, celebration, and social events for our volunteers to get together and have some fun; We reimburse travel expenses and up to £5 for lunch for your volunteering.

 Volunteering Opportunity 

Day Centre Meet & Greet

What You’ll Do

As a Meet & Greet Volunteer, you’ll be a friendly first point of contact at our day centre, helping to create a safe, welcoming and well-supported environment for people living with dementia, their families, and visitors.

You will:

· Welcome clients, visitors, and family members as they arrive

· Help maintain a safe environment by being present and aware of who is entering and leaving the centre

· Gently support clients to remain within safe areas if needed

· Provide information, leaflets, or signposting to visitors

· Work alongside staff to ensure the day runs smoothly

Skills You’ll Use or Develop

· Friendly and confident communication

· Awareness, observation, and promoting a safe environment

· Patience, empathy, and understanding of dementia

· Teamwork and following guidance from staff

Time Commitment

4 hours between 9:30 am and 4:00 pm
(Weekdays)

Location: The Mabel Churn Centre, 55b Sunny Road, Enfield, EN3 5EF

Reports to: Day Centre Manager

Ready to Apply?

Our Volunteer Opportunities Pack and Volunteer Application Form are attached and available to download.

If you're interested in joining our volunteer team, simply complete the application form and email it to us. (Email address included in the application pack)

Once we've received your application, we'll arrange an informal telephone chat to discuss the volunteer role(s) you're interested in, answer any questions you may have, and help you find the opportunity that's the best fit for you.

We look forward to hearing from you!

Join our Tower Hamlets Reset Recovery Team as a Volunteer! 

Do you enjoy fitness, sports, walking, or helping others stay active? As a Physical Activity Volunteer, you'll support the delivery of engaging activities that promote health, wellbeing, and social connection. You'll encourage people on their recovery journey to get involved, build confidence, and experience the benefits of an active lifestyle.

Responsibilities

What You'll Do

• Help develop and deliver physical activity sessions.
• Promote activities and encourage participation.
• Support walking groups, fitness sessions, and wellbeing activities.
• Co-facilitate groups and provide one-to-one support where needed.
• Welcome and support participants during sessions.
• Assist with community activities and trips.
• Help create a safe, positive, and inclusive environment.
• Inspire people to improve their physical and mental wellbeing.

What We're Looking For

• An interest in physical activity, fitness, sport, or wellbeing.
• Strong communication and people skills.
• A positive, encouraging, and non-judgemental attitude.
• Confidence, reliability, and enthusiasm to support others.
• Respect for confidentiality and professional boundaries.

This is an exciting opportunity which will allow you to gain experience of volunteering within the substance misuse field. You will be part of a supportive team and will receive comprehensive training and guidance to develop within the role. 

We are committed to creating an environment that respects and values diversity, with a positive and supportive culture where everyone feels welcome, empowered, and represented.     

Interested? Please get in touch, we’d love to hear from you!

At Cede Foundation, we create safe, welcoming spaces where children can learn, play, build confidence and enjoy positive experiences during the school holidays.

We are looking for friendly, caring and reliable volunteers to support our holiday club activities. Volunteering with us is a great way to help children take part in fun activities, make friends and enjoy a supportive space during their school break.

As a volunteer, you will work alongside staff and other volunteers to help the day run smoothly and make sure every child feels welcome, included and encouraged.

This role is ideal for someone who enjoys spending time with children, likes hands-on volunteering and wants to make a positive difference in their community.

What you will be doing

You will help make our holiday club a safe, positive and fun place for children.

Your tasks may include:

• Helping to prepare activity spaces before children arrive
• Welcoming children and families and helping with registration
• Assisting with games, creative activities, sports and group sessions
• Encouraging children to join in and feel confident taking part
• Supporting children during transitions between activities
• Helping with snacks, resources and general session coordination
• Assisting staff with attendance, feedback or simple record-keeping tasks where needed
• Helping to tidy activity spaces at the end of the day
• Promoting a friendly, inclusive and respectful atmosphere throughout the session

You will not be expected to lead sessions alone or take on staff responsibilities. A staff member or an activity leader will be there to support you throughout.

Who we are looking for

You do not need formal experience to apply, but you should be comfortable around children and willing to follow guidance.

This role could be a good match for you if:

• You enjoy working with children or would like to gain experience in this area
• You are friendly, patient and approachable
• You are reliable and able to attend the sessions you agree to support
• You work well as part of a team
• You are willing to follow guidance on safeguarding, health and safety and confidentiality
• You can encourage children in a positive and respectful way
• You have an interest in community work, play, sports, arts, crafts or children’s activities

Previous experience with children, youth work, education, sports, arts or community activities is welcome but not required.

What you will gain

This is a great opportunity to:

• Gain experience supporting children’s activities and community programmes
• Build confidence in teamwork, communication and activity support
• Learn more about how holiday clubs and community projects are delivered
• Meet new people and be part of a welcoming volunteer team
• Make a positive difference to children and families during the school holidays

Time commitment

Our holiday club sessions run during the school holidays, usually from 10 am to 2 pm on selected programme days.

You can volunteer for one or more days, depending on your availability. You may be asked to arrive a little earlier to help with set-up and attend a short briefing before the session begins.

Reasonable out-of-pocket travel expenses will be reimbursed in line with our volunteer expenses policy.

Our next holiday club starts on Tuesday, 26 May 2026.

Safeguarding and Inclusion

Cede Foundation is committed to keeping children, young people and adults safe. Volunteers will receive the guidance they need before starting and are expected to follow our safeguarding, confidentiality and conduct policies.

Depending on the role and level of supervision, volunteers may need a Disclosure and Barring Service (DBS) check.

We welcome volunteers from all backgrounds and will do our best to make reasonable adjustments so everyone can take part.

Will you share your counselling or psychotherapy skills as a counsellor or therapist to join an online counselling service for patients and families affected by a chronic pain condition (Complex Regional Pain Syndrome)?

We're looking for 3 qualified counsellors, psychotherapists or psychologists volunteers ideally with some experience of working with chronic pain patients or lived experience of chronic illness, who may want to volunteer their skills supporting our adult service users (aged 18 & over) and help us to continue developing a mental health support service. 

As a Volunteer Counsellor/Therapist you’ll be providing remote counselling/therapy support services to adults aged 18 and over many of whom are isolated and in need of mental health services. You’ll be providing one-to-one counselling/therapy sessions online via Zoom or by phone. With your recognised counselling qualifications and experience you will be an asset to our small charity and to our services users.  

Depending on your qualifications, skills and experience, our volunteer counsellors / therapists provide person centred counselling (general talking counselling) or integrative counselling, or specialist services such as Cognitive Behavioural Therapy (CBT), ACT, CFT and EMDR for CRPS patients, or their families & close relatives.

People will be referred both by health or legal professionals as well as having patients and carers themselves referring into to the service.

In this role you’ll be able to develop your counselling and therapy skills, organisation, communication and team working skills.

Most importantly you’ll be providing essential services that help make sure no one has to face CRPS alone. Be the hope for CRPS.

What the role involves

This role may vary depending on needs, but is likely to include:

• Undertake client assessments following triage by Clinical Lead, followed by counselling / therapy (via Zoom or phone) to our clients, offering up to 20 sessions for each client plus a check in and 4 psychometric assessments

• Providing one-to-one counselling sessions to clients aged 18 & over

• Update our database with the client’s information, sessional notes and session attendance

• Maintain succinct, relevant session notes and store these confidentially and securely in acccordahce with GDPR

• Attending and participating in monthly group supervision support of 1.5 hours a month

• Attend CPD training to ensure your knowledge stays current

• Participating in volunteer meetings
• Maintaining client confidentiality, upholding data protection and equal opportunities principles

We can support you to develop the skills you need for this role, including a full induction. You will have a chance to discuss your role and any additional needs with us. We can offer you a supervisor as well as expenses for annual insurance and an external supervisor if required.

What you need for this role

Essential

• Be a member (including student membership) of one of the recognised membership organisations (see below)
• Level 4 Diploma level qualifications as a minimum (unfortunately no students at this time), Degree or Masters in Counselling, Counselling/Clinical Psychology, Psychotherapy, Art Therapy, EMDR 
• Minimum of 100 hours supervised
• Proof of professional indemnity insurance annually - we may consider paying this as an expense but commitment to the charity is required
• A valid DBS certificate (enhanced version), which is less than three years old and renewed every three years (the charity can provide where necessary)
• Able to keep people’s personal data safe

• Willing and able to provide counselling via Zoom from a private location with a stable WiFi connection

• Able to support a minimum of 3 clients a week, being three hours of your time for therapy sessions plus time for administration and attending group supervision for 1.5 hours a month. We ideally hope you to offer the charity a minimum commitment of six months.

Desirable

• Knowledge of chronic pain or Complex Regional Pain Syndrome
• Previous experience as a chronic pain or CRPS counsellor or psychologist 
• Committed to our values
• Willing to develop skills and experience
• Enjoy working as part of a team
• Effective administration skills, planning and organisation skills
• Approachable, presentable, enthusiastic

Once we’ve assessed your application, you may be invited for interview. If you are successful, we will arrange for you to have an enhanced Disclosure and Barring Service DBS or Protecting Vulnerable Groups (PVG) check.

Recognised Organisations You Must Be A Member of:

• British Association for Counsellors and Psychotherapists (BACP)
• British Association for Behavioural and Cognitive Psychotherapists (BABCP)
• EMDR Association UK
• Complimentary and Natural Healthcare Council (CNHC)
• British Psychological Society
• General Hypnotherapy Register (GHR)
• British Society for Clinical Hypnotherapists (BSCH)
• National Council for Hypnotherapists (NCH)
• United Kingdom Council for Psychotherapy (UKCP)
• The National Hypnotherapy Society (HS)
• National Counselling Society (NCS)
• Health & Care Professions Council (HCPC)
• The Association for Professional Hypnosis and Psychotherapy (APHP)
• National Register of Hypnotherapists & Psychotherapists (NRHP)

Making a difference

What impact will the opportunity have?

You will join the charity during a critical and challenging period where referrals are on the rise and your expert knowledge and experience will be invaluable to our success. You will have a key role in not only developing a counselling service for our clients but also ensure we provide counselling services and mental health support to our CRPS patients & their families who are in need of our support and inclusion on a regular basis. With your help we will expand our support and mental health services to ensure our service users receive mental health support that they may not have been offered.

What's in it for you as the volunteer? 

You would be a part of our small, friendly, forward-thinking charity team, focused on reaching people affected by this rare, painful and debilitating chronic pain condition and to provide them with psychological support whether they are patients, their partner, relatives, friends or carers. As this service is rapidly expanding, you would have a key role in developing our counselling and psychotherapy programme and to complement our support services that we offer. This is a fantastic opportunity for you to make a real difference in our clients' life which is already isolated and painful, who may not have received any psychological support.

Volunteering Opportunity

Digital Champion

What You’ll Do

Support people aged 50+ to build confidence with their phones, tablets, or computers. You’ll help them learn basic digital skills so they can stay connected and independent.

You will:

• Provide one-to-one support at Digital sessions
• Help with everyday tasks like email, Zoom, downloading apps
• Guide people to feel confident using their own devices
• Answer questions and troubleshoot problems
• Record support sessions on Charity Log
• Identify common digital needs and refer to extra resources if needed

Skills You’ll Use or Develop

• Confident using smartphones, tablets, and laptops
• Friendly and patient teaching style
• Clear communication
• Problem-solving and adaptability
• Good timekeeping and dependability

Time Commitment

Tuesdays 11:00 am – 1:00 pm (Dugdale Arts Centre)

Other weekdays between 10:00 am – 4:00 pm

Location: Dugdale Centre, 39 London Rd, Enfield EN2 6DS

Possibly some community groups across Enfield
Reports to: Digital Inclusion Lead

Ready to Apply?

Our Volunteer Opportunities Pack and Volunteer Application Form are attached and available to download.

If you're interested in joining our volunteer team, simply complete the application form and email it to us. (Email address included in the application pack)

Once we've received your application, we'll arrange an informal telephone chat to discuss the volunteer role(s) you're interested in, answer any questions you may have, and help you find the opportunity that's the best fit for you.

We look forward to hearing from you!

Do you love little ones and understand the importance of supporting new Mums through this significant life change? Are you looking for a new opportunity to contribute your time in a supportive and friendly organisation?

We are looking for kind, empathetic and committed women to join a team of volunteers at our Friday mum’s programme. Each Friday between 20 and 30 mums’ gather to share experiences, dance with their babies and drink great coffee. Due to the nature of the project, we can only accept applications from women and each successful applicant will need to complete an enhanced DBS check.

Time Commitment:

At least twice a month on a Friday.

There are two time slots available per Friday session.

• 9.15am - 2.15pm

• 12.30pm – 4.30pm

We are looking to build a team of warm, reliable and compassionate volunteers to support our Friday Mums project, which provides a welcoming space for mothers and babies during the first year of motherhood at The Bridge. At each Friday session, we are looking to have two volunteers to give their time alongside a session lead from our staff team.

 Due to the nature of the project, we are only accepting volunteer applications from women. All volunteers will need two references and we complete a Enhanced DBS check.

About Friday Mums at The Bridge 

Friday Mums is a free weekly group for new mums (and pregnant women) to connect, feel supported and spend time with others who understand this stage of life. Unlike many baby groups, Friday Mums is designed to support mums as people, not just parents. 

The Bridge is a women’s health and wellbeing charity based in Southwark working to create inclusive and welcoming spaces for women of all identities to connect and thrive for over 90 years. We believe in a fairer society where women’s voices are heard and their health and wellbeing are valued and respected. Through our women-only gym, community café, wellbeing programmes and support groups, we help women care for themselves, support one another and challenge injustices together. 

Desired volunteer skills 

• Warm, friendly and approachable manner that helps build trust and rapport with new mothers.

• Excellent listening and communication skills, with the ability to engage sensitively and respectfully with mums from diverse backgrounds.

• Genuine empathy, kindness and emotional intelligence when supporting mothers experiencing the challenges of early motherhood.

• Patient, caring and attentive approach when interacting with both mothers and babies. Ability to foster positive relationships and contribute to a supportive, non-judgemental community environment.

• Reliable and dependable, with a strong sense of responsibility and commitment.

• Positive attitude, enthusiasm, and willingness to contribute as part of a small, collaborative team.

Interests and values 

• A genuine interest in maternal, infant and family wellbeing.

• Passion for supporting women's health, reducing inequalities and improving outcomes for families.

• Interest in perinatal health, child development or community-based health and wellbeing services.

• Commitment to creating inclusive, welcoming spaces that promote physical, emotional and social wellbeing.

• Desire to make a meaningful difference through community engagement and compassionate support.

• Barista experience or training is welcomed but not required. 

Typical responsibilities 

• Help set up and manage a safe, welcoming, baby-friendly environment for weekly Friday Mums sessions.

• Provide informal support and conversation to mothers, listening and encouraging participation in wellbeing activities.

• Engage positively and appropriately with babies to enable mothers to take part in discussions and activities.

• Support the delivery of group sessions through practical assistance and general organisation.

• Help café team with making coffees and teas for the mums when they arrive to the café space.

• Work collaboratively with staff and other volunteers to ensure the smooth running of the Friday Mums project.

Job Description:

The Women & Families Resource Centre (WFRC) is a registered charity based in Wolverhampton which supports, empowers and advocates for women and children. We aim to actively encourage women to be self-reliant, through empowering them to identify their own needs, make their own choices and create their own solutions.

We offer short term home visits, counselling sessions, baby bank, practical & emotional One to One support, Domestic violence groups, Awareness raising workshops and drop in or chat groups to help women facing crises or challenging situations.

Purpose
The effective provision of a welcoming client administration service for WFRC.

Main Duties & Responsibilities

1. Reception

To welcome clients and other visitors in person or on the telephone.

To answer the telephone and pass on messages to other WFRC staff and volunteers as well as signpost to other organisations where appropriate.

2. To assist the Office Manager to make reservations for and be the first point of contact for WFRC’s Chat group, events & other activities. To keep a record of all interested clients and send out relevant literature.

3. To assist with the purchasing and control of domestic matters, stationery, kitchen supplies and office equipment as requested by the Office Manager.

4. To assist in general recruitment activities such as writing, placing and updating adverts and undertake administrative duties to support WFRC Services.

5. To take the post to the central post office at the end of each day.

We welcome applicants on Placement, Work experience and Apprenticeships.

Work Location: In person

Volunteering Opportunity

Administration Assistant

What You’ll Do

Support the Age UK Enfield team with general admin tasks that help our services run smoothly. You’ll help with email communication, data entry, and other simple office duties.

You will:

· Help respond to and send emails from shared inboxes (with support and supervision)

· Input volunteer, client, or service data into our CRM system (training provided)

· Update spreadsheets, mailing lists or booking systems

· Support with printing, scanning or filing where needed

· Maintain confidentiality and accuracy when handling information

Skills You’ll Use or Develop

· Basic IT and email skills (Outlook, Microsoft Office)

· Attention to detail and a methodical approach

· Ability to follow instructions and work as part of a team

· Good written communication

Time Commitment

Flexible – ideally one regular half-day or full day per week
Monday to Friday, between 9:00 am and 5:00 pm

Location: Age UK Enfield office or remote
Reports to: Relevant team lead or manager, depending on the area of support

Ready to Apply?

Our Volunteer Opportunities Pack and Volunteer Application Form are attached and available to download.

If you're interested in joining our volunteer team, simply complete the application form and email it to us (email address included in application pack)

Once we've received your application, we'll arrange an informal telephone chat to discuss the volunteer role(s) you're interested in, answer any questions you may have, and help you find the opportunity that's the best fit for you.

We look forward to hearing from you!

Ealing Carers Partnership offers support services to unpaid family carers aged 18+, living or caring for someone living in the London Borough of Ealing. We work together - and with others - to provide support services and breaks for carers. Our current services include: respite (replacement) care in the home; care worker support to access community groups or services; Carer Cafes in four locations across Ealing; a developing range of wellbeing activities, and; events and social opportunities. We are seeking volunteers to work alongside the team to support our work.

Main purpose of the role

The Carers Community Champions role is to support us in promoting Ealing Carers Partnership’s services by raising awareness of what we offer. We might ask for you to put up leaflets in your neighbourhood and, from time to time, to staff a stall in a community setting. 

Benefits of becoming a Carers Champion:

Becoming a Carer Champion will help you to:

• Experience volunteering in a charity 

• Develop new skills and experience, possibly helping you to find work

• Grow your confidence

• Take part in free training sessions to build your knowledge 

• Meet new people 

• Make a vital difference to the work of Ealing Carers Partnership.

It will give you the satisfaction of:

• Supporting carers and making a big difference in their lives

• Feeling that you have achieved something positive every time you volunteer

• Empowering communities by raising awareness of sources of support

• Being part of an organisation, which has strong values and provides help and support to those most marginalised in society 

• Connecting with other volunteers and local organisations.

General responsibilities 

In order to promote Ealing Carers Partnership’s services and events, we expect that you would be asked to:

• Hand out leaflets or post fliers in supermarkets, doctors’ surgeries, libraries, leisure centres and other community venues with high footfall in your immediate neighbourhood

• Help with setting up of events and staffing stalls 

• Help to pack up after the events 

• Supporting staff at the Carers Cafés and making light refreshments

• Sharing your caring experiences with others if you are a former carer, or just listening to those that need to talk

• Accompanying carers on trips out

• Working with the team to find new ways of publicising services and providing insights about your neighbourhood. 

Skills, experience and personal attributes

Whilst we are happy to provide training as needed, we hope that you will be able to demonstrate:

• A positive attitude towards vulnerable clients who may have a variety of complex needs and those who are caring for them 

• The desire to gain local knowledge about services or a willingness to find out what is available to support local carers 

• A minimum availability of 2/3 hours per week

• Being comfortable in terms of talking to people in groups 

• A knowledge and understanding of Safeguarding, although full training will be given. 

Training and support

We will try to offer a good range of training and support to all volunteers but, as a minimum, you can expect to:

• Attend starter training sessions, an induction to the programme and staff

• Undertake a DBS check

• Attend Health and Safety, Safeguarding, Confidentiality and Customer Care training

• Attend appropriate team meetings/ briefings so you are up to date on what we are delivering 

• Attend 6-8 weekly checks-ins for support for you and to see how you are doing within your role. 

Expenses

Out of pocket and travel expenses will be reimbursed as agreed upon commencement.

For this role volunteers MUST be aged 18 or over.

Organisation

Pregnancy Sickness Support

Role type

Voluntary role (this is not paid employment)

Location

Remote, UK based, from home

Time commitment

Around 5 to 8 hours a week, flexible and arranged around you. 

Expenses

Reasonable out of pocket expenses reimbursed

Volunteer from home and help more people through pregnancy sickness and hyperemesis gravidarum feel less alone

Pregnancy Sickness Support is a registered UK charity working to improve care, treatment and support for those affected by nausea and vomiting in pregnancy (NVP) and the severe form of the condition, Hyperemesis Gravidarum (HG). For many people this is one of the hardest and loneliest parts of pregnancy. Our social media is often the first place someone finds out they are not alone.

We are looking for a creative  Social Media Volunteer to help us tell that story well. You would help shape warm, accurate and engaging content across Instagram, Facebook, LinkedIn and X, and, if it interests you, help us explore and launch a presence on TikTok. Most of your creative work would be in Canva, using our templates and brand.

What the role involves

• Creating warm, accurate posts and simple graphics in Canva that share support, information and lived experience across our channels
• Helping plan and schedule content across Instagram, Facebook, LinkedIn and X
• Helping us explore and launch a presence on TikTok, if that is something you would enjoy
• Keeping an eye on comments and messages, replying kindly to straightforward ones and passing anything sensitive or distressing to the staff team
• Spotting awareness days, campaigns and moments that matter to our community and suggesting content for them
• Sharing simple updates on what is landing well, so we can learn what our audience values

About you

You do not need to be a marketing professional. We are looking for someone who cares about our cause, writes clearly and warmly, and can handle a sensitive subject with care. You would be comfortable on social media, happy to learn our tools and brand, and able to organise your own time so the volunteering fits around your life.

What we hope you can bring 

• A genuine interest in our cause and a caring, sensitive approach to content about pregnancy, illness, loss and mental health
• Confidence using one or more social media platforms (Instagram, Facebook, LinkedIn or X), whether in a personal or work setting
• The ability to write clearly and warmly for a general audience, with good attention to accuracy
• Reliability and the ability to organise your own time around the volunteering
• A willingness to follow our brand, safeguarding and confidentiality guidance, and to check content with the team before posting where needed

Helpful extras 

• Making simple graphics or short videos, for example in Canva (templates and guidance are provided, so this is not essential)
• An interest in or experience of creating TikTok content
• Lived experience of hyperemesis gravidarum or pregnancy sickness, or a close understanding of it. This is valued, not required
• Any experience of content planning, scheduling tools or basic social media insights
• Any experience of volunteering with, or working for, a charity

What you would gain

• The chance to make a real difference to people going through one of the hardest parts of pregnancy
• Hands on experience across live social channels, including the opportunity to help launch a new TikTok presence
• An induction, a named contact for support, and Canva templates and brand guidance
• Reasonable out of pocket expenses reimbursed
• A reference after a reasonable period of volunteering with us

How to apply

This is a remote, voluntary role. We review applications as they arrive, so please do apply when you are ready.

Equal opportunities

Pregnancy Sickness Support welcomes volunteers from all backgrounds and communities. We particularly welcome people with lived experience of pregnancy sickness. We are committed to treating all volunteers fairly and with respect, and to making our roles as accessible as we can.

Thank you

Volunteer I&A Telephone Support Assistant

Make a real difference with just a friendly voice and good listening skills.

We’re looking for warm, organised volunteers to help answer calls to our Information & Advice (I&A) service. You’ll take basic enquiry details, log them onto our system, and help ensure residents who are 18+  get the support they need. We would ask for a commitment of a few hours a week.

What you’ll do

• Answer incoming calls in a calm, friendly and professional way
• Take clear messages and note down enquiry details
• Log information onto our CRM system (Salesforce)
• Keep all client information confidential
• Follow simple call‑handling guidance
• Flag urgent concerns to a member of staff
• Support small admin tasks linked to the service
• Join occasional team meetings or training sessions

What we offer you

• Full training and ongoing support from staff
• A welcoming, friendly team environment
• Out‑of‑pocket expenses covered (pre‑agreed)
• Valuable, transferable skills in communication and admin
• The joy of knowing you’re helping older people get timely support

About you

• Confident, clear telephone manner
• Basic computer skills
• Good organiser and good communicator
• Patient, empathetic and able to listen well
• Understands (or willing to learn about) confidentiality/GDPR
• Reliable, enthusiastic and comfortable speaking to a wide range of people
• Additional languages are a bonus

Two references are required for this role.

Could you spare a little time each week to help older people use smartphones, tablets, laptops, the NHS App, GP online services, email, video calls and more?

Age UK Birmingham is looking for friendly, patient volunteers to support local people with digital skills, online confidence and staying safe from scams.

We have two locations:

�� Oscott Community Centre — Tuesdays, 12:00–13:30
�� Oldbury Library — Wednesdays, 11:00–13:00

For more detailed information, please see below:

About the Service

The Digital Support service offers free, personalised assistance through one-to-one, group, or virtual sessions, tailored to each individual’s needs and pace. It supports people in getting started with smartphones, tablets, and laptops, setting up and using online services such as shopping platforms and health apps, and staying connected with family and friends through messaging, video calls, and social media. The service also helps individuals build confidence online, protect personal information, and recognise and avoid scams, phishing messages, and fake websites.

Support is available for a wide range of devices, including laptops, tablets (such as iPads), smartphones (Android or iPhone), and other everyday digital technology. Whether someone is completely new to digital or looking to develop their skills, the service helps them get online, set up and manage email accounts, use apps and online services, and explore new digital tools in a simple, friendly, and supportive way.

About the Role

As an Age UK Digital support volunteer, you'll receive training to aid older individuals in improving their digital skills and confidence, with particular focus on digital health. This can include access to the NHS app or local GP surgery online portals. Your role includes understanding their online barriers and helping to overcome them.

Specific tasks may include:

· Work with older people in group sessions to develop their digital skills and confidence online.

· Get to know the older people you support to understand the individual barriers they face.

· Some set-up of the room may be required as well as handing out equipment

Personal qualities and skills most suited to this role

· Strong listener and clear, friendly communicator who adapts to different learners

· Comfortable using smartphones, tablets, and laptops

· Confident with common operating systems (Android, iOS, Windows), though not all are required

· Skilled in everyday online tasks like messaging, email, browsing, video calls and Apps, e.g the NHS App,

· Careful and detail-oriented when handling older people’s information, with awareness of data privacy.

What the role can offer you

• As a digital volunteer, you will be part of creating a supportive project to people who will benefit

• The role is an opportunity to connect with and support your local community

• You will meet with new people who care about the same things

• Build skills to enhance your CV

• You will make a real difference to people’s lives

Additional Information

Full training is provided which will consist of a variety of both online and in-person training. You will receive CORE modules in the form of a training booklet during registration, plus additional training via your line manager once you have started to perform your role safely and effectively.

 Volunteering Opportunity 

Dementia Activity Coordinator

What You’ll Do

Bring joy and stimulation to people living with dementia by planning and running creative, engaging activities at our day care centre, that encourage connection, laughter and participation. You’ll us your skills and imagination to lead sessions centred around an activity area of your choice such as music, movement, theatre, storytelling, arts, cooking or gardening.

You will:

· Plan and deliver fun and inclusive activity sessions for day centre members living with dementia

· Adapt activities to suit individual needs and abilities

· Encourage participation and build confidence among members

· Work alongside staff to ensure sessions run safely and smoothly

Skills You’ll Use or Develop

· Creativity and the ability to engage people

· Good communication and interpersonal skills

· Patience, empathy, and understanding of dementia

· Organisation and planning skills

· Confidence leading small group activities

Time Commitment

Flexible- ideally a regular session each week between 10:30 am and 3:00 pm (Weekdays)

Location: The Mabel Churn Centre, 55b Sunny Road, Enfield, EN3 5EF

Reports to: Day Centre Manager

Ready to Apply?

Our Volunteer Opportunities Pack and Volunteer Application Form are attached and available to download.

If you're interested in joining our volunteer team, simply complete the application form and email it to us. (Email address included in the application pack)

Once we've received your application, we'll arrange an informal telephone chat to discuss the volunteer role(s) you're interested in, answer any questions you may have, and help you find the opportunity that's the best fit for you.

We look forward to hearing from you!