Heritage and volunteering officer jobs
The Events Assistant is a dynamic role centred on supporting the work of Hereford Cathedral’s Events Department. The Events Department’s core aim is to support the demand for income generating events and venue hires, such as light shows, silent discos, and multiple days of concerts, whilst also maintaining our programme of community, charity and missional engagement events and projects. These events help to anchor Hereford Cathedral’s identity as a space for all and a centre of the community, city and county.
The Events Assistant will join the department at an exciting time as we plan ahead for flagship events including the Medieval Hereford Festival over the summer, The Mysteries play in the Autumn and the ever-popular Christmas Fair. This is an exciting position in a busy department, ideal for a sociable and professional individual with attention to detail, initiative and a positive mindset.
KEY REPONSIBILITIES FOR THE ROLE
• Provide administrative support for the Events Department, including processing booking forms, email and phone enquiries, internal event forms, diary bookings, meeting agendas and minutes, float requests, and preparing for invoicing.
• Provide practical administration of bookings for the smaller venues on the cathedral site. This involves clear communication with hirers, liaison with the catering team and acting as a warm and welcoming host when hirers arrive on site. The role also includes playing a key part, alongside the Events Manager and Marketing Department to increase corporate and private small venue hire bookings.
• Communicate effectively and professionally with external clients and venue hirers to ensure all details and arrangements for their events are obtained during the booking process, and ensure this is reported to the Events Manager and subsequently other cathedral staff.
• Assist the Events Department to effectively oversee and provide practical and administrative support for events run by other cathedral departments, such as Music, Education and Library and Archives. This will include regular support of the Education Department’s weekly ‘Cathedral Seedlings’ toddler group.
• Produce monthly notes for the cathedral Vergers which outline upcoming events. • Assist the rota and safety briefing preparation and be a key point of contact for the voluntary Commercial Event Steward team.
• Assist the Events Department and Visitor Engagement Manager with the CRM Box Office system ‘Spektrix’. This will include occasional event building and box office ticket sale duties.
• Support the Events and Development Officer to facilitate the successful running of the Escape Room, Escape Room Volunteers and delivery of sessions.
• Providing practical hands-on support on event days and sometimes acting as lead when the Events Manager or Events and Development Officer are not present. This will involve set-up and pack-down, front of house duties and steward, staff and venue hirer liaison. Setting up for events is a practical task which will require an organised person who takes initiative, who is active, physically fit and able to move light furniture (tables, chairs, tech equipment) when required.
General Attributes:
• To ensure compliance with the Cathedral’s safeguarding policies and procedures, including attaining a satisfactory DBS check and undertaking safeguarding training to the level required for the role.
• To ensure compliance with all other Cathedral policies and procedures, in particular the Health and Safety policy and the Conduct and Standards policy.
• To successfully complete and keep up to date all training as deemed necessary for the role by the Line Manager and the Health and Safety Officer.
• To maintain an effective relationship across the whole cathedral community.
• To work towards fulfilment of the strategic priorities of the cathedral as they relate to your role.
• To work in accordance with our Cathedral core values of love, grace, integrity and service and the behaviours associated with them. The above is not an exhaustive list of duties, and you will be expected to perform different tasks necessitated by changes in your role within the developing ministry and objectives of Hereford Cathedral.
PERSON SPECIFICATION
ESSENTIAL
• Good standard of education to GCSE level or equivalent
• Ability to carry out various physical tasks, including being able to climb step ladders, move light furniture, such as chairs and tables, and provide swift emergency assistance during events
• Confident user of ICT systems, including Microsoft Office (Outlook, Excel, Word, PowerPoint)
• Good organisational skills, attention to detail and the ability to work efficiently to deadlines
• Communicate effectively in English, both written and verbally
• Good team player but able to work alone, use own initiative and know when to seek advice
• Excellent communication and interpersonal skills
DESIRABLE
• Previous experience of working for events, visitor engagement, hospitality, retail or community/ charity organisations
• Previous experience of delivering excellent customer service
• Previous experience of working with a ticketing box office system such as Spektrix.
• Hold a current First Aid at Work qualification, or a willingness and ability to attain one
• Understanding of Health and Safety legislation
REMUNERATION & BENEFITS
The position will command a starting salary of £23, 478 per annum.
OUR STAFF ALSO ENJOY
• 33 days holiday (inclusive of bank holidays)
• 35 hour week – flexible/hybrid working possible
• Pension benefits of 8% employer contribution
• Employee Assistance Programme
• Free parking (subject to availability)
• A pleasant working environment within historic buildings
• The camaraderie of supportive and friendly colleagues
• Responsibility and independence in a small team
• Opportunities for continuing professional development
• Discounts in the on-site café and shop
Non Charity Employer 
21 - 50
The client requests no contact from agencies or media sales.
Thank you!
This is an exciting opportunity to join a passionate and driven team where your work will make a real and measurable impact. In this role you’ll play a key part in making a measurable difference, building strong relationships, and contributing to the organisation’s wider goals.
You’ll be trusted to take ownership of your work, collaborate with a range of audiences and bring fresh ideas that help us grow and improve. We’re looking for someone who is motivated, value‑driven and eager to develop their skills in a supportive, forward‑thinking environment where initiative is encouraged and success is celebrated.
Key Responsibilities:
Community Fundraising & Income Generation
- Proactively develop, manage and grow a portfolio of community supporters, groups, schools, businesses and individuals across the London region
- Work with the Senior Community Fundraising Manager to identify and pursue new fundraising opportunities, taking a creative and proactive approach to growing income and engagement
- Support and motivate fundraisers to achieve their goals, providing excellent stewardship and a positive supporter experience
- Work towards agreed income and activity targets, monitoring progress and adapting plans as needed
Relationship Building & Engagement
- Build strong, long-term relationships with new and existing supporters, acting as a passionate ambassador for the charity
- Develop trusted relationships with our families, support them with their fundraising, and signpost them to other ways they can support the charity
- Build strong, effective working relationships with House teams across London, working closely together to ensure families’ best interests are at the heart of what we do and to maximise opportunities for income and engagement
- Build effective working relationships with the House teams across London
- Represent Ronald McDonald House Charities UK at events, meetings and fundraising activities across London, delivering presentations and ensuring we maximise PR opportunities
- Deliver clear, compelling messages about the charity’s impact, inspiring supporters to get involved
Working with others
- Interact with families supported by the charity in a sensitive, compassionate and appropriate manner, respecting confidentiality as needed
- Work collaboratively with colleagues across Engagement, Family Services, and other teams to maximise impact
- Contribute ideas, insight and learning to support continuous improvement across the Engagement Directorate
Planning, Events & Administration
- Manage budgets and resources effectively, ensuring fundraising activity is well planned and cost-effective
- Maintain accurate records on the CRM database, including supporter interactions, income and activity reporting
- Produce regular reports on activity, income and KPIs against targets
Person Specification:
Knowledge and Experience
- Demonstrable experience of achieving or exceeding six figure targets in a relationship‑led fundraising role
- Experience of working in a customer-facing, supporter-facing or community-facing role, building and managing positive relationships with a diverse range of people and groups
- Experience of developing and delivering plans and budgets, monitoring progress and reporting against objectives and financial targets
- Experience of using a database or CRM system to carry out day-to-day administrative and reporting duties
- Experience of organising events, campaigns or community activities
- Experience of working independently while contributing effectively as part of a wider team.
Skills and Abilities
- Excellent written and verbal communication skills, with the ability to adapt messaging for different audiences
- Strong interpersonal skills, with the confidence to positively persuade, motivate and inspire a wide range of audiences and stakeholders
- Confident in setting up, attending and following up meetings to secure engagement and support
- Confident in creating and delivering presentations in a range of settings
- Good IT skills, including Microsoft Word, Excel and PowerPoint, and confidence using a CRM database
- Strong organisational skills, with the ability to manage multiple tasks and priorities within agreed budgets and timeframes
- Self-starter, with a can-do attitude and the ability to manage own workload
- A collaborative, kind and adaptable approach when working with colleagues, supporters, volunteers and families
- Able to interact with families in a sensitive, compassionate and appropriate manner, recognising the emotional context of their experiences
- Willingness and ability to work outside of normal working hour (evenings and weekends) travel across the wider UK as required
Thank you!
Hours: 37.5 hours per week (excluding breaks)
Days: To be worked over 5 days, Monday to Friday, with core hours between 8am – 6pm
Contract: Initial 12 months fixed-term contract (with option to extend), subject to the successful completion of a 6-month probationary period
Responsible to: Senior Strategic Lead (People and Place)
Place of work: Salford CVS’ offices in Eccles, Salford, M30 0FN
We are seeking to recruit to a brand-new post and are looking for an experienced and strategically minded person to strengthen Salford CVS’s strategic VCSE leadership role within Salford.
Main purposes of the post
To provide strategic leadership for Salford CVS’s place-based work, ensuring the VCSE sector is influential, represented and embedded within key strategic partnerships, boards and system-wide initiatives across Salford. The postholder will work closely with the Senior Strategic Lead for People and Place to shape strategic agendas, strengthen cross-sector relationships and ensure VCSE voices help influence the city’s long-term plans relating to Pride in Place, regeneration, housing, social value, climate action, culture, and wider place-based priorities.
For more information, please download the full Job Pack.
How to apply
Please download and complete our application form via the ‘Apply’ button.
Closing date: Noon on Wednesday 13th May 2026.
Interview date: Thursday 21st May 2026 at Salford CVS offices in Eccles.
