Housing Management Jobs

Are you a Health and Safety Manager looking to expand your experience in a rewarding environment?

St Mungo’s is a housing association and homelessness charity, providing a variety of services to people experiencing homelessness which range from emergency and long-term accommodation to street outreach. We are looking for a Health and Safety Manager to join the Safety and Quality team who are committed to maintaining high levels of health and safety (H&S) standards for our clients, residents and colleagues.

In the role of Health and Safety Manager you will play a crucial role in ensuring the organisation meets its legal, regulatory, and contractual obligations while fostering a culture of safety and wellbeing for all stakeholders.

Key responsibilities will include:

• Oversee relevant policy and procedure, training and advice service across St Mungo’s, ensuring these are reviewed and maintained to meet requirements.
• Organise a programme of audits, investigations, reviews and monitoring against health and safety standards in both a planned and reactive manner and lead a team of Officers and Advisors to effectively deliver this programme of work.
• Facilitate engagement with health and safety activities across the organisation through various channels such as briefings, presentations, and training sessions.
• Provide line management, support and supervision to a small H&S team.

In this role you will be required to work flexibly for at least 2 days per week from our Central Office in Tower Hill, London. This allows for in person collaboration, team building, and other relationship building opportunities. We support a flexible approach to work with opportunities for agile working for the rest of your week; from home, or other St Mungo’s London or regional locations. 

About you

We are looking for a proactive, detail-oriented individual who will demonstrate a strong commitment to the aims and values of St Mungo’s, and in delviering high quality health and safety standards. You will be able to demonstrate:F

• Experience of working within housing associations, the homelessness sector, or similar housing /social/care sector.
• The ability to effectively engage and train others, and exhibit sound judgement in handling complex situations.
• Understanding of the issues faced by people experiencing homelessness and an interest in working for a homelessness charity.
• The ability to transfer your skills and experience to the housing/homelessness sector, ensuring the safety of and wellbeing of St Mungo’s clients, colleagues and other stakeholders.
• Excellent communication skills and the ability to build relationships and influence a variety of different people at different levels.
• Experience of leading health and safety programmes, carrying out audits, investigations, reviews, and monitoring in terms of health and safety.
• Experience of leading and managing staff and motivating them to provide a high standard of service.

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

To find out more and apply please go to the St Mungo’s careers page on our website.

Closing date: 10am on 27 January 2025

Interview and assessments on: 13 February 2025  

We are working hard to create a diverse and fully inclusive culture where everyone feels valued and we welcome applications from all under-represented groups, particularly Global Majority candidates who are underrepresented at this management level.

What we offer

• Excellent Development and Growth Opportunities
• A Diverse and Inclusive Workplace
• Great Pay and Other Benefits

We're seeking a skilled and dedicated individual to join our team as a Service Manager for a service working with 16 plus children and care leavers. In this role, you will play a vital role in providing effective leadership to an integrated and multi-functional team providing an assessment, support and move on to the young people we accommodate.

Your mission: to motivate and develop the staff team to consistently deliver a high quality and needs led responsive service to young people. Through this the overarching goal is to empower young people through the care system and in the development of lifelong tools they need to lead fulfilling lives outside the confines of traditional services. 

About the Role:

As the Service Manager, you will report to a Regional Service Manager and will be working closely to ensure the services meet our business objectives. You will actively direct the team in their day-to-day work to ensure your young people’s needs are at the centre of the support process and the support provided is personalised and of a high quality. 

You will be working within a strengths and recovery framework embedded within a trauma informed approach to meet the varying needs of young people experiencing a multitude of varying needs including offending behaviour and complex mental health. You will have responsibility of housing management and will work within the management team and internal SHP Central teams to ensure the service are delivered to the highest standard. 

About you:

• Experience managing staff working across multiple sites. 

• Experience managing accommodation based services with a variety of tenure and a knowledge of housing management and health and safety. 

• Your toolkit includes a track record in building positive stakeholder relationships and community networks. 

• Your approach is creative, analytical, trauma-informed and rooted in a strengths and recovery model. 

• You can creatively inspire opportunities for our young people to thrive and staff to develop to their highest potential. 

• A non-judgmental approach to working with complex needs young people and to promote a strengths-based approach and an understanding of and commitment to Equality, Diversity, and Inclusion. 

• Strong team-working and interpersonal skills, maintaining a collaborative approach to delivering service objectives across work specialisms. 

About SHP:

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment. 

Join us in creating a brighter, more hopeful future for young people in need. Apply now to become a pivotal part of our dynamic Management Team. Together, we'll transform lives and build a stronger community. 

Important Info:

Closing Date: Sunday 9th February at midnight 

Interview Date: Friday 21st January at SHP Head Office 

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Are you passionate about helping people move from homelessness into secure, stable housing? Join our team as a Housing Navigator and play a key role in supporting individuals to transition into private rented housing or other accommodation solutions. This is an exciting and evolving role within our organization, offering a unique opportunity to shape the way we support clients in finding lasting housing solutions. 

The Housing Navigator role centres around building strong connections. This means developing and maintaining relationships with landlords, estate agents, and housing providers to secure suitable private rented housing options for clients and coordinating housing solutions with multiple agencies. You will assist clients in accessing benefits and entitlements to support them into housing and advocate on behalf of clients with external services and organizations to ensure their housing and support needs are met. 

The ideal candidate will be able to demonstrate strong relationship-building skills, quickly establishing rapport with clients and stakeholders. They will be able to show a proactive and assertive approach to problem-solving and advocacy. Having knowledge of housing legislation and an understanding of the causes and impacts of homelessness (gained through paid, unpaid, or lived experience) would be a plus  while being comfortable working both independently and collaboratively as part of a team is essential.

The PRS Housing Navigator will be based at our Deptford Broadway hub though some travel will be required, mostly within the borough of Lewisham. Standard hours are 9-5, Monday to Friday with flexibility that will work both ways. Whether working alone or in with the team, they will enable and empower clients to succeed in getting settled accommodation.

In return we can offer the opportunity to work with a fantastic, inclusive, empowering and respectful team, making a difference to people’s lives.

The 999 Club is a dynamic local charity in Deptford working to end homelessness, one person at a time. If you share our desire to encourage people to take personal responsibility for making positive changes in their lives and you want to be part of a service providing opportunities, developing talents and helping to build confidence and self-esteem then come and work with us. This role is being advertised as the result of an internal secondment.

INTERVIEW DATES 30 + 31 JANUARY 2025

About The Connection at St Martin’s

We believe that no one should have to sleep rough on London’s streets, and that everyone should get the support they need to find a place to call home. We get to know every person we work with, understanding what they need to recover, helping them build on their strengths, and supporting them to find their own way home. Help us make London a city where no one sleeps rough on our streets.

London’s diversity is its biggest asset and we strive to ensure our workforce reflects London’s diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.

We particularly encourage applications from candidates with lived experience of homelessness who we believe are an essential asset in our sector.

We are committed to being an inclusive employer and welcome the opportunity to consider flexible working arrangements.

About the Role

• Located at a 24-hour supported housing service in Clapham, we provide high quality self-contained accommodation for 15-18 women who have experienced homelessness and multiple disadvantage.  The aim of the service is to provide a therapeutic environment in which women feel safe and can flourish, enabling them to move on into independent, permanent accommodation.
• You will be responsible for providing line management to part of the team, alongside providing specialist support to residents, deputising for the Service Manager and taking an active part in providing a safe and psychologically informed environment.
• You will support the development of a team that is focused on building trust through relationships. You will have the personal credibility to build confidence in the wider community and with partnerships. You will be both strength-based and solution-focused, developing and enhancing the service with a commitment to embed coproduction.
• You undertake five 8-hour shifts per week, normally Monday to Sunday covering the hours 8am to 8pm (sometimes 2am to 10pm to meet with night staff) with 1 hour for lunch. There will be a requirement to work outside of these hours on an occasional basis to ensure effective line management of support staff who work nights and weekends.

The post is open to female applicants only as the role is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

Full job description can be found on our website

Salary: £40,309
Closing Date: Friday 31st January
Interview Date: Friday 7th February
 

Our Benefits

· 30 days holiday plus bank holidays

· Generous training budget, plus an annual personal training budget

· Enhanced Sick Pay Policy

· Enhanced family friendly policies

· Day off for moving house

· Hybrid working (depending on role requirements)

· Pension – 5% Employer, 3% Employee

· Cycle to Work Scheme

· Season Ticket Loan

· Employee Assistance Programme

· Reward Gateway (access to discount vouchers and cashback at the UK’s favourite retailers)

We are a London Living Wage employer

For refugees and people seeking asylum, securing somewhere safe to stay is paramount. 

Prospectus is proud to be working with our client, the UK’s largest independent hosting charity, connecting those with a spare room in their home to people who need somewhere to stay. They are now looking to recruit a Housing and Move-On Manager, a brand new role for the organisation, working to develop independent housing and move-on opportunities for beneficiaries.

This is an exciting opportunity to fully shape the organisation’s move-on services. As the organisation’s new Housing and Move-on Manager you work as part of a small but incredibly impactful team, and your mission will be to build excellent relationships with housing and hostel accommodation providers across the UK in order to find ongoing accommodation for those looking to move on from the charity’s temporary hosting services. Whilst you will not directly manage a team, you will work closely internally to understand the needs and challenges of beneficiaries and will support delivery staff in assisting beneficiaries with ongoing housing pathways. You’ll use your knowledge and experience of statutory housing duties to ensure that those the organisation hosts receive the support that they are entitled to.

To apply for this exciting opportunity, you must have an excellent understanding of statutory housing in England, Northern Ireland, Scotland and Wales and will have demonstrable experience of assisting people to find housing opportunities. You will have an entrepreneurial flare and will be able to demonstrate managing and developing a similar beneficiary-focussed programme (although it may be within a different sector). You will enjoy working autonomously and will be a proactive relationship builder, skilled at building and cultivating partnerships. We value diverse experience, so if you feel you have what it takes, reach out to us to discuss the role further as this truly is a unique opportunity.

If you are interested in finding out more about this exciting opportunity, please register your interest and submit your CV by clicking 'apply now' below.

At Prospectus, we are committed to building inclusive and diverse organisations and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application. If you are enthusiastic about working with a fantastic charity that makes a real difference in people's lives, we would love to hear from you!

Please note this role will be hybrid-working, with at least a couple of days a week based in their Brixton office.

37.5 hours per week / Permanent / Working Monday to Friday, 9am-5pm with the requirement of working one late shift per week, one shift at the weekend per month and be part of ‘on-call rota’

Our mission is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, increasing life skills and self-confidence, and improving emotional wellbeing and mental health.

Are you a person-centred leader who thrives on getting the best results possible, leading a dynamic team to encourage positive change for young people?

If so, we have an exciting opportunity for a Deputy Supported Housing Manager at Horsham Y Centre supporting 50 young people aged 16-25 to alleviate the risk of or impact of homelessness. The service is staffed 24 hours a day with a support team, night team and management based onsite. Situated in the middle of Horsham, the service has strong links with and contributes to the local community. It aims to support residents into independent accommodation through life skills support. In delivering the role, you will report to the Supported Housing Manager and be responsible for:

Service Provision: Supporting the Supported Housing Manager with the daily operations of the services so that they meet the requirements of the service specification including compliance with the Regulator of Social Housing (RSH) and Ofsted regulations. Oversee the residents’ referral, interview and induction processes for all beds and ensure the Occupancy Agreements and House Rules are fully understood. Ensure the quality of accommodation that is provided, liaising with the Housing and Property Services team to complete estate inspections and health & safety risk assessments, and to turn around voids and organise repairs in line with organisational targets and statutory obligations. With the Supported Housing Manager ensure effective income collection for all beds, working closely with the Rents team to create a rent payment culture.

Leadership and People Management: Directly line manage team members, ensuring their service delivery, working culture and personal development mirror best practice. Ensuring the team is adequately trained and empowered to work effectively and creatively with our young people to enable them to achieve their aspirations and ambitions, whilst ensuring they are supported within safe and consistent boundaries.

General: Be a member of the ‘on call’ rota to provide out of hours management support to projects in the wider locality. Reflect Psychologically Informed Environments (PIEs), Trauma Informed approaches and restorative practices.

ABOUT YOU: We know that there are great candidates who will not fit everything described, or who have important skills we have not mentioned. If that is you, please do not hesitate to apply and tell us about yourself.

You will already have experience working in supported housing, or similar services for young people and/or adults at risk, as well as managing and/or supervising a team. You will have working knowledge of Regulator of Social Housing (RSH) and Ofsted, along with working knowledge of Trauma Informed Care and Psychologically Informed Environments. You will have good communication and facilitation skills and the ability to successfully manage challenging situations whilst remaining calm and solution focused. In addition, you will have experience of overseeing safeguarding procedures for young people or adults at risk in residential settings, and knowledge of how to maintain professional boundaries.

Our Organisation

You will work a combination of office, client-home, community, and home-based working. Causeway is a 4-day week employer, so you will work 32 hours over 4 days a week. Causeway is a London living wage employer. You will receive a 6% pension contribution, rising to 12% after two years service. We also offer an employee assistance programme that provides free financial, legal, and mental health advice and support to our employees. We provide core training, and continuous learning and development throughout your career with us. Travel schemes such as cycle to work and travelcard loans are also available.

The Role

To provide a high-quality housing management service, ensuring outstanding customer service and service delivery, by a being a primary point of contact for tenants. Manage a patch of approximately100 units. Engage with tenants to provide a responsive efficient housing management service that is consistently excellent for all tenancies. Housing Officers are expected to carry out the vast majority of their duties (70%) at our managed accommodation. 

Job Purpose:  A senior support role within supported housing delivering high quality leadership to staff and support to our client group of young people to empower them to make positive changes moving towards independent living in the community

Salary: £33,183

Hours of work:35

Working Pattern: Mon-Fri 9am - 5pm

Employment type: Full-time

Contract Type: Permanent

Location:  Redhill

Annual leave:Starting allowance is 25 days plus Bank Holidays.  

Benefits:

Free Gym Membership: The post holder will be entitled to free use of the YMCA East Surrey fitness centre in Redhill and half price YMCA childcare for dependents.

Free Parking : There is free parking availableat all our delivery site. YMCA East Surrey also operates a Bike to Work Scheme.

Pension Scheme: There is a YMCA East Surrey pension scheme - details available on request.

Closing Date for Applications: Monday 20thJanuary 2025

Interviews to be held: Friday 24th January 2025

Main Responsibilities:

· A link [JC1] between support staff and Housing Management to be a trusted, responsible and reliable senior staff member to deal with issues that occur during the shift and being a support for fellow staff

· Share the vison of the CEO and housing management

· Lead on prevention of resident evictions by way of MAPs’ and managing incidents in a trauma informed manner in line with housing policies

· Oversee and report on compliance of support hours provided by staff, including support sessions, rooms, checks, outcome star, safety plans and risk assessments

· Oversee core-forms via the government website to ensure compliance

· Provide Duty Officer cover within Housing for Managers during times of annual leave, sickness and off site reasons

· Resolve issues at a level where senior management involvement should not be required

Other Responsibilities:

· Provide key 1-2-1 and group support to residents, including supporting young residents as directed by Housing Management, including carrying out support plans, rooms, checks, outcome stars and other support tools directed by housing management

· To induct residents into their accommodation ensuring the terms of the licence agreement and house rules are understood and all health and safety issues are fully complied with  

· To lone-work from time to time when called upon and to adhere to the Lone-Working Policy 

· Provide inclusive and resilient move-on plans for residents including incorporation of our own YMCA move on accommodation 

· To be proactively responsible to safeguard adults, young people and children at risk of harm in accordance with local and national guidelines and procedures. This includes showing a commitment to promote organisation-wide awareness and understanding of safeguarding undertaking best practice and carrying out our legal and moral duties to respond to related concerns, disclosures or allegations appropriately 

· The jobholder may be required to carry out other duties as directed by the CEO or Housing Management

Job Title:             Enhanced Housing Officer

Location/s:       EGH, DGH and Providence House - London Borough of Tower Hamlets

Salary:       £27,352.00

Hours: Hours:   40 hours per week including weekends

Contract:           1 post - Permanent

PRHA’s Support Teams are seeking three enthusiastic Enhanced Housing Officers to work with our amazing residents.

Providence Row Housing Association has been helping homeless people in East London since 1860. We provide social housing along with excellent services that aim to support homeless people with complex needs and enable their recovery. We remain committed to our East London roots and currently serve the communities in Tower Hamlets, Hackney and the City of London.

Our Enhanced Housing Officers provide a housing service to hostel residents who find it difficult to maintain and sustain their accommodation. You will be working in partnership with a wide range of other services to ensure that our residents are motivated and supported through pre- and post- sign up, to claim benefits and grants, manage their accommodation, report repairs and complaints, access education, and develop financial skills.

Enhanced Housing Officers also conduct surveys of residents view and opinions, assist with audits and reporting on the service, help to ensure compliance with H&S regulation and best practice, and work with a Support Team which promotes person centred coproduced approaches.

You need to have experience of working with homeless people with complex needs, have a good understanding of housing management and Health and Safety regulation, be competent with computer systems, and comfortable completing regular performance reports. The Enhanced Housing Officers is a day shift based role with evening and weekend working. Depending on the service, you may also be required to do sleep-in shifts.

PRHA is seeking to increase diversity within our organisation. We would welcome interest from people with experience of homelessness, from a black or minority ethnic background and/or with a disability. 

Main areas of responsibility

For further details, please refer to the attached Job Description

Salary: £46,920 (London) / £42,373 (National) per annum
Hours: Full time (but open to proposals including part time, job shares etc)
Contract: Permanent
Benefits:

- 27 days’ annual leave + statutory holidays + three closures days over the Christmas period.
- Flexible working for all staff including working from home/hybrid working, and flexitime/TOIL scheme.
- Attractive family friendly policies.
- Private healthcare cover.
- Season ticket loans.
- Employee awards, and training and development opportunities.

For more information about our benefits please visit our website.
Office locations: London or Bristol
Please note, the successful candidate will be expected to carry out two days in-person working per week on average which will include attendance at your office location.
Flexible working arrangements can be discussed and agreed with the line manager subject to role and business needs.

An exciting opportunity has arisen at the National Housing Federation (NHF) for a senior policy advisor to lead our policy and strategy work on housing supply, development and planning, at a critical time for social housing supply.
The NHF is the voice of housing associations in England. We are the trade body to almost 600 housing associations, who have grown from philanthropic roots to provide 2.6 million homes to around six million people. You can find further information about the NHF on our website. 
This role is a crucial and exciting one within our policy team, the wider organization and the social housing sector. Social housing supply is high on the political agenda and housing associations are working closely with the government on the policy and funding environment needed to allow us to deliver the biggest boost to social and affordable housebuilding in a generation. This role will put you at the heart of this national issue. 
Whether this is making a persuasive and evidence-based case to the government for additional grant funding to build new homes, or working with sector experts on the detail of planning, development or regeneration policy, or meeting with civil servants, developers, planners, local government and other stakeholders on behalf of our members, this role is central to our work influencing national social housing policy.
Please scroll down to the bottom of the page to download the full job profile and person specification for this role.

Key elements of the role:

- Shape and lead our policy work on key strategic issues for housing associations around housing supply – including planning, funding, development management, skills;
- Develop evidence and ideas on technical policy areas into salient policy solutions that will make a difference for the sector and influence government;
- Represent the NHF to senior colleagues in government, members and external stakeholders with credibility, expertise and political judgement;
- Communicate with and provide advice to members on critical changes to policy and the external environment.

The successful candidate:
The successful candidate will be able to demonstrate:

- An ability to lead the development of credible, robust, evidence based policy, including on complex and technical policy areas;
- An ability to communicate credibly, clearly and persuasively in writing and in person including to Chief Executives, senior government officials and development professionals;
- An ability to draft, oversee, adapt and deliver complex plans for the delivery of multiple projects or programmes of work;
- A strong interest in and passion for social housing and for social housing supply, through previous experience in either development or housing roles, and capacity to quickly learn the technical details of housing association development and operating models.

Nb within the NHF this role is known as ‘policy leader’ but it is equivalent to a Senior Policy Advisor in other settings.

Equality, diversity and inclusion
The NHF has published its equality, diversity and inclusion strategy, which was co-created with staff. We are proud to be an equal opportunity workplace and we value the contribution each individual makes to our work.
We are committed to equality, diversity and inclusion and are working to increase the diversity profile of our workforce. We are currently under-represented by ethnic minorities, people with a disability or disabilities and LGBTQ+, and would particularly welcome applications from people in these groups.

Disability confident employer
We are a disability confident employer and if you are a disabled person who demonstrates you meet the skills and experience we consider essential for the role, we will offer you an interview.
We are happy to consider reasonable adjustments to our recruitment process if you have a disability or have a condition that you feel may affect your performance during the recruitment process. Please email Stephanie Green, People Manager  with your request or to arrange a time to discuss in more detail.
Our role profile and job advert can also be requested in large print or in accessible format via this email address.

Uploading your CV and cover letter
If you decide to apply for this role, when requested, please upload a version of your CV that does not include any personal details, such as name, gender, age etc. You should also ensure that you do not add your name at the end of the cover letter. This will help us to shortlist candidates for interview based solely on their knowledge, skills and experience.

Right to work in the UK/UK VISA sponsorship
You must have the right to work in the UK and it is important to note that the NHF does not sponsor individuals to work in the UK.

Closing date for applications: Wed 12th February
Interview date: Wed 26th / Tues 27th February

·  To work within temporary accommodation provided by New Forest District Council (NFDC) provide intensive support to the victim / survivor and their child(ren) living within the properties.

·  To provide high-quality crisis intervention, information, advocacy, and proactive support to victims / survivors who access the NFDC resident and housing options.

·  To work with colleagues at NFDC to increase knowledge and develop responses to victims and survivors of domestic abuse through formal and informal training sessions, this includes colocation within the council.

Workers should be “free from abuse in their own lives.” Applicants are asked not to put themselves forward for selection if this is not the case.

It is essential that the postholder has a full driving licence and access to a car for work purposes.

Hiring for 2 roles. 1 full-time at 37.5 hours per week, based in Aberdeen.  1 part-time (0.5 FTE) at 18.75 hours per week, based in Aberdeen or Dundee.

Do you have some experience of advice work, preferably with a focus on housing issues, and a real desire to advance your specialist level knowledge? Then join Shelter Scotland as we look to hire 2x Housing Rights Workers and you could soon be playing a vital role in helping to identify and resolve the homelessness and bad housing issues facing local communities.

About the role

In our Community Team, we identify, investigate and intervene in housing and homelessness issues. We are engaged in our local communities to understand the housing issues people are facing, and we apply our expertise to work toward solutions. Lived experience of the housing emergency is at the heart of everything we do.

About you

Already with some relevant experience, you’re used to working with a variety of internal and external stakeholders, have great time management skills and enjoy collaborating with people from other teams and organisations. The ability to listen to, engage and empower individuals and communities will be key. So will your willingness to challenge practice and hold people to account – including influencing decision makers. Adept at presenting information and arguments in clear and compelling ways, you have a real enthusiasm for delivering workshops and presentations too. What’s more, you’re a creative problem solver with an innate ability to gather evidence and identify insights, issues and trends and are proficient using Word, Excel, email, the internet and in-house CRM systems.

Apply to be part of our team and be the change you want to see in society.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps thousands of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About the team

Our three Communities Teams are responsible for identifying, investigating and intervening in housing and homelessness practice issues. We engage with our local communities to understand the issues people are facing and apply expert housing knowledge, insight and analysis to identify solutions to them. As well as providing advice and advocacy for individuals, we also use our insight, relationships and influence to drive systemic change, always ensuring that lived experience is at the heart of everything we do.

Our North Team covers regions from Fife northwards and operates out of our two regional offices in Dundee and Aberdeen with the team spread across these locations.

About Shelter Scotland

Shelter Scotland is Scotland’s national housing and homelessness charity. Our vision is of a home for everyone in Scotland. For over 50 years, the way we drive change has remained the same. We advise and support people in housing need today and use the insight we gain to inform our campaigns to change tomorrow. We also raise professional standards for those working in Scotland’s housing and homelessness sector by offering a broad range of training courses.

Home is a human right. It’s our foundation and where we thrive. Yet everyday thousands of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter Scotland. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter Scotland is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. 

Shelter Scotland does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

The Housing Advice Practitioner will by providing tailored advice and guidance through mainly remote online or phone support, as well as in person housing advice at a weekly housing advice surgery in the community. The role will include advocacy, coordination with legal services, workshops, and ensuring sustained support for families. 

This new Information and Advice Support Service is established to a) provide a light touch swift response service for less complex housing issues; and b) develop mechanisms for the early identification of emerging housing problems. 

About the role  

We are looking for an experienced, motivated and compassionate support worker to deliver housing advice and practical support to individuals and families. This role involves responding to enquiries, conducting housing surgeries, and running workshops to empower clients with the knowledge and skills to address their housing-related issues. The successful candidate will work with clients to identify their needs and offer tailored solutions to help them achieve sustainable housing outcomes. In this role, you will be working in partnership with community organisations and the council to coordinate tailored support for each client to address their housing issues. The objective of the programme is to provide advice and support to clients who have problems related to their housing and to improve wellbeing and awareness of tenancy rights and housing polices.

About you  

You will have experience of working with individuals with complex needs. You will be an enthusiastic person who has empathy, patience, and a non-judgmental approach to working with clients and who thrives when working independently with a passion to support change. You will have excellent interpersonal and communication skills, knowledge of housing policies and tenants' rights, experience of delivering holistic support, be a solution-minded thinker, have a good understanding of strength-based approaches and be able work committing to promoting equality, diversity, and inclusion in all aspects of work. To work as part of a team and independently, the roles require you to think creatively and use the resources around you effectively.  

About Kineara  

Kineara is a unique community interest company and Charity that supports people in poverty across London who facing barriers to housing, employment and education. We break down barriers, provide holistic support for families, vulnerable adults, and school pupils, and deliver intensive one-to-one interventions to those in need of extra help through challenging times. We use holistic, trauma-informed methods, partnership working and a flexible, non-judgemental approach that puts the needs of those we work with first.   

37.5 hours per week / Permanent / working onsite on a seven-day rolling rota, including evenings, weekends and bank holidays on a four-on-four off shift pattern 

Our mission is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, increasing life skills and self-confidence, and improving emotional wellbeing and mental health.

Horsham Y Centre supports 50 young people aged 16-25 to alleviate the risk of or impact of homelessness. Situated in the middle of Horsham, the service has strong links with and contributes to the local community. The service is staffed 24 hours a day with a support team, night team and management based onsite. It aims to support residents into independent accommodation through life skills support.

We are looking for a Housing Night Worker to join our Horsham Y team. Main areas of responsibilities are:

Safety and security

• Provide a friendly and professional front-of-house welcome to residents, visitors and staff, and ensure the building is safe, secure quiet and welcoming 
• Maximise the wellbeing of residents and visitors by ensuring adherence to health and safety protocols and house rules, all within the terms of tenancy agreements
• Assess and monitor the risks presented by residents to ensure they can keep themselves safe and, where possible, continue their development
• Record all incidents and accidents and share appropriately with the wider team, your manager and, if necessary, the central safeguarding team 

Engagement with residents

• Welcome residents home and provide informal and responsive support so they can articulate their aspirations and ambitions and acquire the skills they need to live independent and fulfilling lives
• Ensure resident’s views, aspirations, concerns, and ideas are sought so they can play an active role in influencing the services they receive
• Proactively promote the services on offer and ensure residents are encouraged to engage with those services
• Contribute to, or support, evening groupwork activities so that residents can access tailored solutions that meet their needs, wishes and aspirations

Administration and housekeeping

• Undertake tasks as directed, including but not limited to inputting data, assessments, reviews, case notes onto our client database and entering new residents details/closing ex-resident records
• Completing health and safety/compliance checks, and recording estate inspectors and room checks
• Adding maintenance requests to our property services system

General

• Work as part of a team, on a rota four on four off shift pattern, alongside another Housing Night Worker, ensuring young people at the service have non-judgemental, objective at night, along with taking responsibility for personal safety during periods of lone working
• Contribute to a great working environment, with a calm, yet assertive manner, being able to handle potentially difficult situations
• Participate in relevant continuing professional development and utilise Reflective Practice Supervision as part of leading psychologically informed practice 

There will be times when lone working will be a requirement for this role, but you will get to know the team and service, along with an induction and training prior to starting on a rota. Please download the job profile for full role details.

ABOUT YOU: We know that there are great candidates who will not fit everything described below, or who have important skills we have not mentioned. If that is you, please do not hesitate to apply and tell us about yourself.

This is a dynamic and varied role; you will be passionate about being involved in the support and growth of young people.

Experience and knowledge

• Experience of working in a customer facing environment, remaining calm and solution-focused when dealing with challenging behaviour
• Basic understanding of the support needs of young people and/or adults at risks
• Understanding of the impact of trauma on others, and the ability to work with a strengths-based approach with people who may be in distress
• Demonstrated confidence and competence in recording notes/actions in service log, incident forms and Health and Safety check lists
• Basic knowledge of good safeguarding procedures in relation to young people and/or vulnerable adults, and the ability to maintain professional boundaries (training provided)

Skills and abilities 

• Ability to communicate clearly both verbally and in writing for appropriate record keeping (vital for handover to colleagues working day shifts)
• Good interpersonal skills and ability to build and maintain strong relationships
• Ability to work lone work, work autonomously, and use own initiative, as well as being part of a team
• IT skills, including proficiency in MS Office 365 package, as well as healthy and safety and client management systems (training on YMCA DLG systems provided)
• Ability to de-escalate volatile situations and manage challenging behaviour appropriately