Do you have a passion for excellent customer service with strong administrative skills and a polite telephone manner? If so we are looking for an outgoing and enthusiastic Supporter Care Administrator to join our Supporter Care team. This role will allow you to carry out essential supporter engagement and administrative activities associated with marketing campaigns, donations, fundraising events and requests for materials. With previous experience of providing excellent customer service, you will have the ability and confidence to communicate with a variety of people, engaging with supporters by phone, email and in writing about a wide range of enquiries.

The Supporter Care team is part of the wider Supporter Marketing team within the Fundraising department. The Supporter Care Administrator is responsible for ensuring that people receive an excellent standard of customer care to maintain supporter satisfaction and to generate the maximum amount of income for dementia research.  

This is a part time; fixed term contract opportunity working Monday to Wednesday (22.5 hours per week), for a period of 12-months, or on return of substantive post holder, whichever is earlier to cover a period of maternity leave.

Main tasks of role:

• Answering inbound telephone calls; responding to a wide range of enquiries including marketing campaigns, donations, fundraising events and requests for materials
• Managing enquiries received by email and post, either by responding or forwarding as necessary
• Contacting current supporters via telephone in order to increase the value of, or to retain supporters; including thanking, obtaining Gift Aid declarations and reactivating lapsed donors
• Recording feedback and assisting in the resolution of complaints
• Processing donations from telephone calls and mailings, acknowledging supporters appropriately
• Sending out materials, processing donations and sending appropriate acknowledgements relating to community fundraising, sporting events and donations given in memory
• Processing new direct debit instructions and standing order payments, amending and cancelling gifts as necessary
• Amending supporter details as necessary
• Dealing with incoming post
• Updating team procedures as required
• Recognising fundraising, engagement and retention opportunities when talking to supporters using a range of initiatives to explain how donations positively contribute towards the cause

What we are looking for;

• GCSE in Maths and English, or equivalent
• Good knowledge of Word, Excel, Outlook and databases
• Excellent telephone manner
• Excellent written communication skills
• Ability to work with a high level of accuracy and attention to detail
• Good organisational skills and the ability to prioritise workload
• Experience of working in a customer facing role
• Experience of handling complaints and queries

Location: Granta Park, near Cambridge

Salary: Circa £11,700 pro rata, per annum (£19,500 FTE per annum) plus benefits

Please download the Vacancy Pack for more details.

The closing date for applications is the 6th October 2019, with interviews to be held on the 14th October 2019. We would encourage applicants to submit their application at the earliest opportunity as the closing date may be brought forward at any time. Should we wish to contact you to arrange an earlier interview this will be arranged based on the availability of the candidate and the panel. Please indicate in your cover letter if you are unable to attend on a specific date.

Please note that the official job title for the successful candidate will be Supporter Care Executive. When accessing our online recruitment system, the role will be listed as Supporter Care Executive.

In order to be considered, please create an online account using our Online Recruitment System which can be accessed through our Job Vacancies Page. You will be able to attach a CV and covering letter to your application, track your application and view other vacancies that may be of interest.

To view further details about this role and the benefits of working for us please visit the Alzheimer’s Research UK website.

Itad is a leading international development consultancy providing technical advice to governments, foundations, multilateral agencies and non-profits on how to maximise the impact of their investments. We have a 30-year track record of providing our clients with the information and insight they need to make development work smarter, produce better results and improve people’s lives.

 Our knowledge and expertise are grouped around Practice areas including Fragile and Conflict-affected States (FCAS), Human Development, Inclusive Growth, Social Protection, Climate Change and Livelihoods, and Governance and Institutional Strengthening.Our Business Support team encompasses Business Development, Project Management, Finance, HR, Travel and Operations.  We continue to grow in size, commercial performance and professional reputation and we are increasingly recognised as a global leader with a diverse client base including international development agencies and philanthropic foundations. 

Team Overview

The Project Management Unit (PMU) is central to Itad’s delivery of the project portfolio.  As a team we work closely with Itad consultants, clients and a range of chosen external suppliers for the technical delivery of our growing project portfolio. We’re a close knit team, working across the full Itad business with a strong commercial focus and efficient operational delivery.

 The Role

As a Project Administrator at Itad you will support Project Officers at various levels to deliver project administration and co-ordination.  You will also work closely with the Finance Unit for the preparation of invoices with our clients, and the processing of invoices from our suppliers. The role also forms part of a wider group of Itad support staff, requiring flexibility in supporting the businesses needs across other Units.

The Candidate

You will be a team player, with good communication skills, great work ethic and can-do attitude.  Working within tight deadlines in a busy office environment, you will be able to organise your work effectively, manage  multiple priorities and work methodically and accurately.  You will be enthusiastic and driven, and will need to be proactive in managing your own workload and requests from others in Itad. 

The salary for this role is up to £25K, depending on your skills and experience. 

In addition, we also offer, 24 days holiday plus additional time off over Christmas, matched company pension up to 5%, and a discretionary bonus.  Other benefits include Cycle to Work scheme, eyecare vouchers, weekly fruit, and subsidised yoga classes in our offices.

The deadline for applications is Friday 27th September at noon, however please note they will be reviewed on a rolling basis. 

For non-EU applicants: If you are a non-EU National then please refer to the UK Border Agency website for information regarding your eligibility to work in the UK.

Are you organised with exceptional attention to detail? Do you have strong communication and relational skills?  Do you enjoy working with databases?

The Evangelical Alliance is looking for an administrator with drive and initiative to join its growing and developing Membership team. 

The successful candidate will have:

• Excellent communication and relational skills
• Good IT skills and a high level of accuracy
• Experience of working with database records

The post-holder will be required to deliver effective administerial support to the charity's Board of Trustees, the trading company's Board of Directors, the charity's Leadership Team, as well as providing admin support to a number of internal meetings. The post-holder will also hold an important role, being responsible for our main reception function. We require a organised individual who is capable of empowering decision-makers via effective organisation-wide support.

Job Description

Governance

• To provide administration for Trustee Board meetings and subcommittee meetings, including organising Outlook meetings, preparing agendas, liaising with managers and trustees, booking rooms, taking minutes and preparing formal minutes
• To be knowledgeable on the quoracy of all Union meetings and to monitor and advise as necessary
• To maintain a record of membership of the Board, to be reported to Governance and Appointments Committee
• To support the HR Advisor when recruiting new Trustees
• Work with the Democracy Coordinator to ensure that the governing documents of the organisation are up to date and appropriately accessible to our members via the organisation’s website.
• To perform administration duties that ensure the Union meets its statutory requirements with Companies House and Charities Commission, including updating the Charity Commission website
• To provide relevant information to the Website-Development Coordinator regarding the content of SU governance webpages
• To be knowledgeable of the UNSU Constitution and Bye-Laws, as they apply to this post, including any legal requirements
• To provide general administrative support to the organisation’s Leadership Team
• To provide a minute taking facility for senior staff meetings
• To coordinate the internal/University meeting procedures in terms of circulating agenda, papers and minutes and assisting with diary management
• Ensure a robust system is in place for follow up of agreed action points from meetings
• Provide an administrative support service for any major project activity the SU may undertake E.g. Quality SU’s

Reception

• Supervise a small team of student staff who will be the front-face of our organisation with regards to any enquiries received at our reception desk, via social media or to our general enquiries e-mail
• Train and support that students staff team to:
  • Be proactive in developing knowledge of the organisation’s operation, and therefore allowing for a more knowledgeable and effective front-of-house for the organisation via the reception desk, enquiries e-mail and for social media enquiries.
  • Be responsible for general office duties ie: Receipt and distribution of post, lost property, efficient message taking, stationery stock control & ordering,
  • Provide administrative support to members of staff at the Union where required, particularly in supporting the wider Student Engagement team
  • Be responsible for issuing of NUS Extra cards
  • Bursary scheme- Maintain shared database of eligible students’.  Log all vouchers collected. Liaise with UoN staff weekly on progress of collection.
  • Manage all enquiries from emails or in person for room bookings at the Engine Shed. Maintain a shared calendar with other staff to enable bookings. Liaise with appropriate staff of all aspects of the booking including Catering requirements, IT/AV requests and furniture layouts. Organise car parking. Complete follow up paperwork from bookers.
  • Publish a weekly events calendar to inform all Engine Shed staff and UoN Security staff of events including any necessary room changes for staff working areas.
• The post-holder should ensure that the reception is staffed between 10am and 4pm each day during term-time, and between 10am-2pm out of term time.

Person Specification

Essential

• GCSE English Language and Maths at Grade C.
• Significant experience (ideally +2years) of working in an office environment
• Practical experience of working in customer service environment and the ability to recognise excellent service standards
• Experience of diary management for senior staff
• Experience of supporting senior managers and coordinating meeting events
• Understands the need to be able to handle information of a confidential nature
• Excellent  IT skills i.e. Word, Access, Excel, PowerPoint, Outlook
• Experienced at producing accurate meeting minutes
• Exceptional organisational skills
• Ability to keep web pages up to date with internal meeting minutes

Desirable​

• Able to demonstrate knowledge of charity governance and structures
• An understanding of Students’ Unions and their democratic processes and procedures

Fixed term contract - 12 months

Together is an amazing place to work. And it’s not just because we’re one of the UK’s oldest and most respected mental health charities. It’s because we put the people who use our services at the heart of everything we do – supporting and enabling them to take control of their lives and make a positive contribution to the community.

Together for Mental Wellbeing are recruiting for a full time Data Administrator role based at Together’s National Office in Central London (with fortnightly travel to Norfolk required). This role is a 12 month fixed term contract. Organised and diligent, you’ll enjoy knowing that your work reporting on and supporting staff with recording the work we do is helping us to track the progress of the people we support.

We have an exciting opportunity for you to draw upon your extensive administrative and database experience to support us to maintain and update our records and work as part of our Quality Improvement team alongside Together’s Norfolk service to collate, analyse and report on the work we do.

You will also use your knowledge to develop, improve and maintain databases and administrative systems, as well as coordinating and collating relevant information to produce regular reports. You will support the team with general administration support including communicating via a range of channels and settings to staff across Together and externally.

You will have excellent communication skills, a thorough knowledge of using and maintaining databases and of Microsoft Office, with a focus on Excel, the ability to prioritise and manage your time and an understanding of the importance of maintaining confidentiality.

We have a firm commitment to encouraging fairness and diversity in our work force and we welcome applications from disabled people and those from BAME backgrounds.

Supporter Care Administrator 
Location: London 
Salary range: £20,286 - £24,344
Contract: Fixed Term Contract (11 months) 
Working hours: 35 hours per week 
Category: Full-time 

Working in the Fundraising and Communications department, the Supporter Care Administrator will be responsible for dealing with enquiries from supporters and members of the public, delivering excellent supporter care to all. 

We are almost wholly reliant on income received from supporters and donors to the charity, and looking after these supporters is crucial. The role also involves working with internal colleagues and external fundraising agencies to manage supporter care processes effectively, including all areas of administration. 

In addition, the Supporter Care Administrator will ensure that processes are in place so that supporters’ donations are added to the organisational database, banked and thanked in a timely and accurate manner, and that complaints are dealt with appropriately. The post involves significant database work so close attention to detail and accuracy is important. 

You will have experience of working in a fast-paced customer care environment, ideally within a charity, be an effective communicator and a confident user of MS Excel and Word. Previous database experience would be preferable. 

To apply for this role, you will have to complete an online application and specify how you meet the person specification criteria, as outlined in the job description. To do this, we suggest that you download the job description from our website prior to starting your application. 

Currently, the application process works best on desktop / laptop devices. 

The closing date for applications is on Sunday 22nd September 2019 at 23:59. 

We expect interviews to be held in London on Monday 30th September 2019. 

A disclosure check will be sought in relation to the successful applicant for this post. This will be shared with Human Resources and may also be shared with the Safeguarding Manager and the relevant management team. All applicants must also complete a self-disclosure form. 

We strive to provide an accessible recruitment process. If a disability or long term condition makes it difficult for you to complete our application form, please contact us to discuss alternative formats. If you require reasonable adjustments for taking part in the interview, please indicate this in response to the corresponding question in the application form. 
Additional information about the support we offer is on our jobs page. 

We are a Disability Confident Employer and committed to offering interviews to candidates who request to be considered under the disability confident scheme and meet the minimum requirements of the person specification. 

The National Deaf Children’s Society is committed to safeguarding the welfare of children and young adults and expects staff and volunteers to share that commitment. 

We are also committed to promoting work-life balance amongst our staff. 

To apply for the role of Supporter Care Administrator, please apply via the button shown. 

This job is being posted by Webrecruit on behalf of National Deaf Children's Society. The services advertised by Webrecruit are those of an Employment Agency. 

Additional Keywords: Supporter Care Administrator, Customer Care Administrator, Customer Service Executive, Customer Services Representative, Supporter Care Co-ordinator, Customer Experience Rep, Administrator, Customer Support Administrator, Customer Service Administrator.

akt are the national LGBTQ+ youth homelessness charity; focused on prevention and early action we provide: safe homes, mentoring, training, advocacy and support to young people who are homeless or living in a hostile environment after coming out to their parents, care givers and peers. 

The Executive Assistant is a critical role within the organisation. The role will :

• provide administrative and diary support to the Chief Executive
• be the administration lead for our HR function, providing a resource to our management team
• provide administrative / diary support to the executive and non-executive team
• act as office manager of our London centre ensuring the building is fit for purpose and fully operational for staff, volunteers and young people

KEY TASKS:

• Manage CEO’s diary, travel and accommodation needs
• Oversee phone contact to the CEO at the London office
• Complete administrative tasks for the CEO, which will require a good knowledge of Mac and Microsoft Office based packages
• Ensure the upkeep of all HR administration, including: personnel files, recruitment and induction process, servicing interview panels, identifying reports / training / news to help the executive team keep up to date with HR policy
• Provide administrative support to Directors and Board of Trustees, as agreed with the CEO
• Manage the London Service Centre to ensure its smooth running; including the upkeep, safety and general running of the building
• Undertake administrative IT related project work, to include database and systems issues
• Act as the lead health and safety officer for our London Service centre
• Take on other additional projects, as directed by the CEO

PERSON SPECIFICATION

ESSENTIAL:

• Demonstrable experience of administration work and supporting senior staff
• Excellent information technology skills, including good working knowledge of Microsoft office and Apple products
• Experience interfacing with the public by phone / person in an office environment
• Strong organisational skills
• Demonstrable experience handling highly confidential information
• Understanding and appreciation of promoting and championing diversity
• Experience of managing an office or centre

Desirable:

• Experience of undertaking HR related administration tasks to support the Executive team
• Experience of working within the voluntary sector

We are seeking the right candidate for a diverse and rewarding role assisting the Executive Director to: develop and implement long-term strategic development projects, generate funding and manage fundraising activities, support the Director with personnel management, and lead on general administration in the office.

We are seeking someone with experience of charitable fundraising and an understanding of business operations and policies in small charities. This role is flexible; we would like to give the right candidate the opportunity to bring their excellent knowledge of fundraising and experience in the charities sector to Eastside. 

An exciting opportunity has arisen for a part time Administration Assistant to join Developing Health & Independence, supporting the Infrastructure & Safety Manager.

Developing Health & Independence is an award-winning charity running innovative services to help disadvantaged people and those living on the margins of society turn their lives around.

Working as part of a small and highly dynamic team, you will provide administrative support to the organisation. This is a varied role covering facilities, project management, health & safety compliance, the upkeep of general supplies as well as the day-to-day management of IT and telephony.

Whilst previous experience in these fields is not essential, excellent interpersonal and communication skills are a must. You should be flexible, innovative and self-motivated with an adaptable approach to working. You will have proven experience of working within a busy office environment and comprehensive computer skills, especially Microsoft Office.

HOW TO APPLY

Please send through an application and skills form the HR before midday Friday 20th September 

Are you interested in supporting services for vulnerable people?

The Resourcing Team at St Mungo’s are passionate about finding the right staff, as this enables us to provide the best level of service possible to our vulnerable clients. Recruiting good staff can literally change and rebuild lives.

St Mungo’s are undertaking a significant growth strategy meaning our Resourcing Team is growing, presenting unique and exciting opportunities for people who want a career where they can genuinely make a difference, and support an organisation changing and rebuilding lives.

We are currently looking for people to join the Resourcing Team in Recruitment Administrator roles to support this exciting growth, if you are motivated and capable, with some experience of providing excellent customer service then this might be the role for you.

Working as part of a busy team in this varied role you will play a key role in supporting the resourcing function, providing comprehensive administrative support for an effective recruitment, selection and on-boarding service to the organisation.

Working as a Recruitment Administrator you will provide administrative support for a defined cluster of projects and services, supporting internal and external candidates and managing your own workload to process pre-employment checks for new starters joining the organisation, ensuring a positive candidate experience every step of the way. You will also have the opportunity to support internal managers in recruitment processes.

This role will suit those with experience in providing excellent customer service in a fast paced environment with great communication and influencing skills, with a willingness to work flexibly to support organisational demands you will also have strong administration skills and the ability to effectively prioritise your own time and workload.

Above all, we are looking for people with a proactive ‘can do’ attitude, great customer service skills and a willingness to learn. Even if you don’t have direct experience we encourage you to apply if you believe that you have what we are looking for, and have an interest in working for a charity which makes a real difference to the lives of people who are homeless.

In return, we offer a range of benefits including a pension scheme, staff discounts scheme and initiatives to help you maintain a healthy work/life balance. We are also committed to providing our staff with a wide range of learning and development opportunities; in support of their personal and professional development.

Please ensure that you read the comprehensive job description and person specification for the role. When applying please address the person specification, clearly setting out how you meet the requirements for the role.

To view job descriptions on our vacancies page, please click on the document available tab above the relevant job advert.

Closing Date: 10.00am, 23 September 2019

Interview and Assessments: 2 & 4 October 2019

Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.

At St Mungo’s, equality, diversity and inclusion are central to the organisation's values and how we work. We are in the top 50 of Stonewall’s Workplace Equality Index 2019, we are also proud to have been awarded Personnel Today’s 2018 Diversity and Inclusion (Public Sector) award and we are a Disability Confident Employer. To ensure that our workforce reflects the diversity of our clients as well as the communities that we live and work within, we encourage and welcome applications from all sections of the community.

WellChild is the national charity for seriously ill children and their families. Through a UK-wide network of children’s nurses, home and garden transformation projects and family support services, WellChild, which has HRH The Duke of Sussex as its Patron, exists to give this growing population of children and young people the best chance to thrive – properly supported at home, together with their families.

An excellent opportunity has arisen for a highly organised, empathetic and proactive individual to join our ambitious and high-profile organisation where families are placed at the heart of everything we do.  This is a diverse and interesting role responsible for the development and expansion of one of WellChild’s key areas of charitable activity - the WellChild Family Tree.

The successful candidate will have at least two years demonstrable experience working with and engaging families and young people. They will be able to establish and maintain effective relationships with a wide range of stakeholders, will have exceptional communication skills both written and oral and will be able to work independently and manage a fluctuating and diverse workload. Empathy, sensitivity and the ability to appreciate the impact on others as well as experience in producing and editing audience appropriate information for families is essential. Experience of working in the children’s health sector would be an advantage.

This post is primarily based in Cheltenham but will involve some travel throughout the UK and working outside of normal hours.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religious belief, sexual orientation or age.

To apply, please follow instructions on our website.  Closing date: 29th September 2019. Interviews will take place in the week beginning 21st October 2019.

For a confidential discussion about the role, please contact the office to speak to Vanessa Snell - Director of HR and Legal.

Administration & Bookings Officers

(Female Applicants Only)

WGN is an equal opportunities employer.

The above post is exempt under the Equality Act 2010, Schedule 9, Part 1

£22,000 per annum, 35 hours per week (full-time)

These posts are based across Ealing and Hammersmith & Fulham and involves travel across London

The Administration & Bookings Officers have day-to-day responsibility for delivering all operational bookings and administration for Women and Girls Network’s (WGN) clinical services. They contribute towards the delivery of high quality therapeutic work through the provision of an empathetic, efficient and comprehensive booking service. Administration & Bookings Officers ensure all referral / booking related matters are administered effectively and consult with various managers about any potential barriers to service provision and regarding complex and / or highly sensitive cases. These roles are focused on our Rape Crisis and Ascent Counselling Services but will include cover and support for other WGN services.

Administration & Bookings Officers act as a key point of contact for the organisation and ensure WGN’s centres are calm, supportive and welcoming environments for all users and they are responsible for contributing to continuous formal monitoring and reporting processes for services. As with all WGN team members, Administration & Bookings Officers are responsible for actively contributing to a culture which values and respects diversity, learning, improvement, striving for quality and best practice.

We are looking fortwo highly motivated, organised and skilled individuals for these key roles, which are essential to the core functioning of the organisation. If you are passionate about working with women and would like to work within an empowering and gender specific / feminist framework we would really like to hear from you.

WGN’s employee benefits include: 3% pension contribution, generous annual leave entitlement and an Employee Assistance Scheme.

Please visit our website  to download an application pack. Completed applications should be emailed to Human Resources or posted (marked ‘private & confidential’) to Human Resources, WGN, PO Box 13095, London W14 0FE (ensuring they arrive by the deadline).

Closing Date for Applications: 10am on Monday 30th September 2019

Interviews: Will be held in the week beginning 7th October 2019

Please note if you have not received a response to your application within 4 weeks of the closing date you can unfortunately assume your application has not been successful on this occasion.

These posts are subject to satisfactory references and Enhanced DBS check.

Age UK East London aims to be an organisation that enables older people to:

• Retain maximum possible choice over the direction of their lives.
• Maintain and improve health.
• Prevent social isolation.
• Live in physical environments suited to their changing needs.
• Have as many opportunities as possible for involvement in fulfilling community and leisure activities.

Our underpinning values are:

Older people and their carers are our partners in everything we do.  We aim to keep our work:

• Personal
• Safe
• Expert
• Progressive
• Respectful

Job purpose

• Welcoming service users and visitors to Age UK East London
• To answer the telephone promptly in a welcoming and professional manner
• Directing visitors and callers to the appropriate department
• To act as first point of contact for Tower Hamlets, Hackney and Newham office
• Listening to voicemail messages and relaying them to the teams across our services
• Undertake administrative duties as required by the Business Support team

Key tasks

• Act as first point of contact for visitors and telephone callers.
• To advise staff and volunteers of arrival of visitors.
• Escort visitors/service users to their destination within the building if nobody is available to collect.
• Ensure each visitor is made comfortable until collected or escorted to their destination.
• Answer a high volume of telephone calls and queries.
• Transfer calls to the appropriate extension taking messages when person requested in not available.
• Ensure that the telephone extension list is up-to-date including direct telephone and mobile numbers.
• Ensure the reception area is tidy, warm and welcoming.
• Supervision of departmental Volunteers when required.
• To book rooms via outlook for internal & external meetings.
• To log all information queries on charitylog
• To log all information queries for Tower Hamlets on Hublink
• Ad-hoc admin tasks – replenishing information and advice slips
• To provide up to date and accurate local and national information and signposting to deal promptly with customer requests
• Adding cases to our database in adherence of AQS and AUKEL Policy

Experience

• Administration experience through either paid or voluntary work
• Experience of working with people from diverse cultural and social backgrounds through either paid or voluntary work
• Customer service experience through either paid or voluntary work

Knowledge and Understanding

• Understanding of Health & Safety regulations and risk assessments relating to service users
• Understanding of services available to older people and their carers across East London
• An understanding of the diversity of AUKEL customers across AUKEL’s area of benefit
• Knowledge of welfare benefits and advice sector that affect older people

Skills/Attributes

• Excellent numeracy skills
• Excellent skills in respect of both written and spoken English
• IT Skills, using internet, databases and Microsoft Office
• Confident and welcoming telephone manner
• Ability to work in a busy environment
• Ability to work under pressure
• A methodical approach to work

Additional requirements

• This post is subject to a check through the disclosure and barring service (formerly CRB).
• This post requires travel across East London.
• The post holder will work with standard office server based computer systems and electronic databases.

Job Purpose

To be responsible and accountable for all operational, strategic, financial and HR activities within AgeUKNYD.  To provide leadership to the organisation.  To be accountable to the Trustee Board and liaise directly with central Age UK England and other AUK Brand Partners as necessary.

Main Duties and Responsibilities

To positively promote the values of the organisation with a focus on older people 

To liaise with the media and other stakeholders as appropriate

To ensure the Trustee Board receive appropriate and timely advice and information on all relevant matters appertaining to their governance responsibilities

To ensure the financial health of the organisation and to ensure necessary compliance and delegation is in place.  To ensure the Board is fully informed and budgets approved

To ensure the effective administration of the organisation in accordance with the Charity Commission and other legal guidance

To ensure that services maintain quality standards and comply with quality requirements, ensuring accreditation where necessary

To represent the organisation within the wider sector and liaise with fund holders as required.  Maintaining effective networks with all main supporters and stakeholders

To ensure the organisation achieves and maintains high standards within its provision and within its working practices

To ensure the implementation of the agreed strategic plan and its review

To develop opportunities to expand and promote the profile of the organisation

To ensure compliance with HR policies throughout the organisation.  To provide clear management supervision, appraisal and support to the senior staff team

To provide leadership to staff and volunteers maintaining high standards and integrity throughout the organisation

Trustee board

The CEO will:

• Provide the Board with accurate and up to date information as required
• Provide the Board with policy proposals, business case for projects, business opportunities and organisational development as necessary
• Ensure that the legal and administrative requirements for the Board are met
• Attend the Board meetings to provide a report and advise on professional and organisation matters
• Present an annual strategic review, implementation plan and budget for approval

The above list is indicative only and is not exhaustive.  The CEO is expected to carry out additional duties that are commensurate with the grade and role.

Sustainability

All roles are subject to funding and reviewed annually.  It is essential that the CEO secure the sustainability of the organisation through a mixture of fundraising, seeking new funding opportunities and pursuing income generating activities

Equal Opportunities

We are committed to achieving equal opportunities in the way we deliver services to the community and in our employment arrangements. We expect all employees to understand and promote this principle and policy in their work.

Health and Safety 

All employees have a responsibility for their own health and safety and that of others when carrying out their duties and must help us to fulfil our general statement of health and safety policy.

Confidentiality

Because of the nature of the organisation’s work the Trustees consider that customers are entitled to demand discretion of the highest standards from all employees.  All information about customers, staff and volunteers to which an employee has access must be treated with the strictest confidence and any shortcomings in compliance may invite disciplinary action.  The CEO must also be sensitive to issues which may be “commercial in confidence”.

Special requirements

The post holder must be prepared to undertake an appropriate Disclosure and Barring Service check and provide references in accordance with the agreed recruitment procedure.

The CEO is expected to hold a full driving licence and to have access to own transport.

Person Specification

Essential

• Commitment to reaching out to, and improving the lives of, older people
• Knowledge and experience of finance and funding within the sector – evidence of successful bid writing and obtaining funding
• Capacity to provide enthusing leadership to motivate staff and volunteers
• To be self-motivated with a flexible attitude to foster teamwork
• Communication skills both written and verbal
• Ability to produce clear concise reports plus presentational skills
• Minimum of 4 years senior management experience
• Sound IT skills and knowledge and ability to use data base systems
• General education to Higher or Further level
• An appreciation of Health and Safety and Equal Opportunities issues

Desirable

• Business qualification
• Experience of developing and monitoring strategy
• Experience of working with or within the voluntary sector or a charity
• An understanding of the legal constraints within the charity sector legislation
• Experience of working within a quality management system
• Evidence of leading successful projects
• Knowledge of the needs of and services for older people
• Knowledge of HR practice and an understanding of supervision and support systems for staff
• Evidence of having developed a service
• Sense of humour