Hub volunteer manager jobs

Location: Merseyside Hub - travel to London / Birmingham for a face-to-face team meeting is required 3-4 times a year

Closing date: Sunday 12th July, 23:30

Interview date: 4th/5th Aug

We plan on holding an online information session on Thursday June 25th.

Do you have an understanding of how lived experience of bad housing or homelessness can impact people, plus a real desire to help them share their stories and experiences so that we can better help them in the future? Then join Shelter as a Lived Experience Coordinator and you could soon be playing a vital role within our Merseyside Hub.

About the role

The Lived Experience Coordinator is responsible for supporting the Merseyside hub to deliver a programme of lived experience insight activities, with the aim of ensuring that the views and experiences of individuals with lived experience of bad housing or homelessness informs all of Shelter’s work.

Role specifics

We’re looking for someone who can help create meaningful opportunities for people with lived experience to shape and influence Shelter’s work. You’ll plan and deliver a range of involvement activities, support inclusive recruitment and induction processes, and work closely with participants to support their development, wellbeing and pathways into volunteering and employment. You’ll also provide guidance and training to colleagues on involving people with lived experience effectively, promote best practice across the organisation, and ensure involvement activity is well recorded, evaluated and continuously improved. Through your work, you’ll help ensure lived experience remains at the heart of Shelter’s fight for home.

Apply to be part of our team and be the change you want to see in society.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About the team

The main goal of the Lived Experience Insight team is to work closely alongside people with lived experience to influence and steer the direction of Shelter’s work, so that lived experience informs everything we do.The team deliver activities across the organisation, which shape the ongoing design, delivery, and governance of Shelter’s work.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. 

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Are you passionate about making a real difference in mental health services? Do you have strong leadership skills and a commitment to promoting recovery and wellbeing? If so, we want to hear from you.

We are seeking a Crisis Café Team Coordinator to join our dynamic Journey Recovery Hub, a vital out-of-hours service supporting individuals experiencing mental health crises in Richmond and Kingston.

The Role

As the Crisis Café Team Coordinator, you will work in partnership with a second Crisis Cafe Team Coordinator to:

 •  Lead and coordinate the daily operations of two Crisis Café sites.

 •  Support a dedicated team of staff and volunteers, fostering a welcoming and collaborative environment.

 •  Deliver high-quality, person-centred care that empowers individuals to manage their mental health and avoid crises.

 •  Build strong partnerships with local services, promoting the Café and its impact.

 •  Drive service excellence, identifying areas for improvement and ensuring compliance with best practices.

This role combines casework with operational management, offering an exciting opportunity to develop your leadership skills while making a meaningful impact in the community.

What You’ll Bring

We’re looking for someone who excels in leadership, organisation and communication, with the ability to manage high-intensity environments and complex situations.

Essential Skills and Experience:

 •  Proven ability to support individuals in crisis, helping them develop self-management strategies.

 •  Experience managing small teams and volunteers.

 •  Strong understanding of mental health services and the recovery approach.

 •  Excellent communication and administrative skills. 

Desirable Skills:

 •  Mental Health First Aid or Suicide Prevention training.

 •  Knowledge of national suicide prevention strategies.

 What We Offer

· A supportive and collaborative work environment.

· Opportunities for professional development, including training and supervision.

· The chance to make a tangible difference in the lives of individuals experiencing mental health crises.

· Flexible working

· 25 days annual leave plus bank holidays per year, increasing by 1 day per full year of service (up to a maximum of 30 days) [pro rata]

· Contributory pension

· Bonus 1 day of annual leave per year over the festive period (pro rata)

· Employee Assistance Programme (EAP) which includes free counselling sessions

· Paid time off for medical appointments

· Staff away days and socials

Shifts include evenings and weekends across two locations:

 Hampton Road, Twickenham, TW2 5QB

 Alfriston Centre, 3 Berrylands Road, Surbiton, Kingston, KT5 8RB

If you are ready to lead with compassion, resilience, and strategic insight, apply today to become part of our dedicated team!

We are actively interviewing for this role. 

The successful candidate will need to undergo an Enhanced DBS check.

Richmond Borough Mind is committed to equal opportunities and encourages applications from all backgrounds.

Let’s build a stronger, healthier community together.

We have an exciting opportunity for a Children & Young Persons Caseworker to join the Victim Support team in Gwent, working 22.5 hours a week. This is a fixed term position

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you.

What we offer

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the role

This role is based in Pontypool Police Station, Pontypool, it is offered on a hybrid working basis and there is a requirement for travel throughout the area.

As a Caseworker- Children and Uong People you will be:

• Managing a caseload of Victims of Crime with the highest level of need, both directly, through in-depth, 1:1 support, and indirectly, by working other service providers. Undertaking face to face support, case-tracking and management.
• Carry out effective management of volunteers, assessing their competence to practice using national guidelines
• Promote the work of Victim Support by attending local community and public events

You will need:

• Proven track record of successfully delivering a service and working directly with clients or service users in a statutory, voluntary or Multi-Agency Setting(s)
• Experience of Managing a caseload including complex case management.
• Understanding and knowledge of the requirement for confidentiality and safe working practice and maintenance of files in accordance with the data Protection Act and other legal requirements
• Understanding and knowledge of an active commitment to promoting equal opportunities and diversity.
• Experience of managing safeguarding issues and relevant legislation
• Managing, value, providing support and guidance to a team with a strong client service focus
• Ability to promote the work of a multi-agency hub

Please see attached Job Description and Person Specification for further details.

About Us

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Step into a role at the heart of Westminster, where insight and influence combine to shape decisions that matter. As our Senior Public Affairs Adviser for Westminster, you will have strong experience in public affairs or Parliament, alongside a clear understanding of how policy, legislation and political debate are shaped.

A key part of this role will include contributing to the planning and delivery of parliamentary activity, including the All-Party Parliamentary Group (APPG) on Motor Neurone Disease (MND), parliamentary events and inquiries, while also supporting campaigning activity and ensuring high-quality briefings and communications that strengthen the MND Association’s voice and impact.

You will be working in an exciting and fast-paced environment, balancing priorities and responding to emerging political developments with focus and judgement. As an effective communicator you will engage with senior parliamentary and government stakeholders, drafting clear and persuasive briefings, and identifying opportunities to influence change for the MND Community.

Key Responsibilities

• Work with the political system in Westminster to achieve positive change for people affected by MND
• Support the delivery of public affairs activity across Westminster to influence policy and debate
• Work with the Public Affairs Manager, to identify and develop effective relationships with key parliamentarians, influencers and decision makers
• Support on the development and delivery of the All-Party Parliamentary Group (APPG) on MND’s work programme
• Draft high-quality briefings and correspondence for parliamentarians
• Support parliamentary events, inquiries and party conferences
• Work with the policy and campaigns teams to progress shared priorities
• Represent the MND Association in coalitions and external forums
• Support campaigning volunteer engagement with Parliament

About You

• Experience in a public affairs role or working in Parliament
• Strong understanding of UK parliamentary processes, procedures and the political landscape
• Experience of working with Parliamentarians
• Excellent influencing ability, and confidence to engage with a wide variety of people from senior politicians to local volunteers
• Excellent written and verbal communication skills
• Experience drafting briefings and policy communications
• Ability to manage competing priorities and respond at pace
• Ability to use databases and social media for public affairs purposes
• Experience in health or social care policy

Hybrid working expectations: London office attendance at least one day per week, in line with any in-person meetings. Able to attend Parliament regularly and at short notice, and available for occasional evening and weekend work.

Further information about MND Association and full job description is available in the attached Candidate Pack.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

What We Offer

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies
• 24/7 GP access via phone and video
• Life assurance and confidential counselling helplines
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave)
• Access to Benefit Hub for discounts on everyday shopping
• Enhanced pension scheme
• Opportunities for training and personal development
• Hybrid working

About Us

Motor Neurone Disease moves fast. It takes away time, it takes away independence and it has no cure. Every day we support people affected by MND. We fund ground-breaking research. We campaign for better care. We’re here for everyone who needs us. Because with MND, every day matters.

The Exempt Accommodation Support Service is based at our main hub in Digbeth but provides outreach support across the city. We are looking for project workers to provide flexible, person-centred support to people aged 25 years plus who are precariously accommodated, have a history of homelessness or who are at risk of becoming homeless. It will primarily be supporting people living in exempt accommodation who have support needs relating to substance use, physical health and mental health.

The aims of this service are to provide additional support to improve access and sustainment of suitable accommodation for people engaging in structured drug and alcohol treatment, to reduce the scale of unmet housing need for this group of clients and to build evidence of housing-related need and effective interventions. The service will provide a range of practical support around finances, health and wellbeing, access to volunteering or training opportunities and integration into local communities as well as supporting continued engagement with treatment and tenancy sustainment.

This is a part office-based, part community-based role with a requirement to travel to accommodation providers and outreach sites. Travel expenses will be paid for any journeys undertaken.

Key tasks (selection of):

Provide a person-centred service to individuals, taking a psychologically informed approach, advising and supporting to ensure that clients are given choice and control about how their support is delivered.

Assist with practical support such as travel issues, settling into accommodation and addressing any immediate accommodation issues.

Ensure individuals have access to key services, including health care, substance misuse, and wellbeing services.

Manage an active caseload of clients, keeping effective and up to date records and monitoring outcomes through our CRM database system.

To support with timely reporting information regarding visits, support plans and session notes.

WHO WE ARE

We are SPEAR, a charity working tirelessly to end homelessness across South West London and beyond. We believe homelessness should be rare, brief, and non-recurring, and we work every day to make that a reality. Our services include street outreach, assessment hubs, supported accommodation, and tenancy support, helping people move off the streets and into safe, secure housing. We take a person-centred, trauma-informed approach, building trust and supporting people to achieve long-term stability and independence. You will be part of a passionate, skilled team dedicated to ending homelessness. We offer a supportive environment where you can grow your career while making a meaningful impact.

YOUR ROLE

We are looking for a passionate and organised individual to join our team as a Health Link Events Co-ordinator. This is a varied and rewarding role where you will plan and deliver community health day events across SW London boroughs, bringing together NHS partners, community organisations, and volunteers to improve health outcomes for people experiencing or at risk of homelessness.

Alongside coordinating events, you will play a meaningful part in supporting and advocating for our clients — facilitating service user involvement groups and making sure the voices of those we work with are truly heard and valued. Building warm, trusted relationships with clients, many of whom have complex needs, will be at the heart of what you do.
We are looking for someone who is empathetic, non-judgmental, and trauma-informed, with a genuine commitment to social justice and making a difference. You will be an effective communicator and skilled coordinator, able to manage multiple priorities, support and inspire volunteers, and build strong working relationships with a wide range of partners. Resilience, adaptability, and a person-centred approach are essential.

This is a 12-month fixed-term contract based primarily at our Twickenham (TW1) office, with regular travel across to support our communities in Richmond, Wandsworth and Kingston boroughs. Occasional travel to Croydon, Sutton, and Merton may also be required.

WHY JOIN US

- Generous holiday – 26 days plus public holidays, rising to 31 days with length of service
- Wellbeing & EAP – 24/7 Employee Assistance Programme with free counselling, money and legal advice
- Health support – Occupational health service and free annual eye test (with contribution towards glasses if required)
- Cycle to Work – Save on a new bike and accessories through salary sacrifice
- Season ticket loan – Interest-free loan for annual travel passes
- Moving house day – Extra day’s leave when you move home
- Financial security – Life assurance (4x salary) and interest-free emergency staff loan
- Family-friendly policies – Enhanced maternity and adoption pay, plus flexible working options
- Career development – Ongoing training, learning and progression opportunities
- Blue Light Card – Discounts across a wide range of shops, restaurants and services

Could this be your next role? Read the full Job Description now!

About Coram

Coram is committed to improving the lives of the UK’s most vulnerable children and young people.

We support children and young people from birth to independence, creating a change that lasts a lifetime.

Coram is the UK’s oldest children’s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.

Coram Family Lives is part of the Coram group.

About the role

We are looking for an experienced, passionate and motivated SEND Family Support Coordinator to join our Carers Support Service in Milton Keynes to play a vital role in supporting unpaid carers who look after children and adults with SEND (Special Educational Needs and Disabilities) and learning difficulties by reducing isolation, building resilience, and helping carers feel supported, connected, and empowered.

As a Family Support Coordinator, you will:

• Provide online and community-based individual and group support to Carers supporting children and adults with SEND and learning difficulties
• Develop themed based peer support groups, workshops, and community-based activities
• Help reduce social isolation by building strong support networks among carers
• Work collaboratively with Carers to identify needs and provide practical and emotional support
• Recruit, train, and support a team of volunteers to deliver community-based support
• Encourage Carers’ engagement and participation within the local community
• Build partnerships with local services and stakeholders to strengthen support pathways
• Work alongside our partner TalkBack and the MK Carers Hub organisations to share

Educated to NVQ Level 3 or above in social work, health, education, or equivalent experience is essential. Experience of working with individuals and/or families with SEND and learning disabilities is desirable.

The salary for 21 hours per week is £15,910.49 per annum.

To apply for this role, please click on the apply now to complete the application.

Closing Date: Monday 29th June 2026

Interview Date: Week of 6th July 2026

Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from global majority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.

If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.

We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.

Registered Charity No. 312278.

Antenatal Family Support Coordinator

Do you have midwifery experience, antenatal education experience or professional knowledge of pregnancy, birth preparation and early parenthood?

We are looking for a Family Support Coordinator to support families from pregnancy through the early years.

This is an opportunity to join a supportive and purpose-driven team where your work will make a direct difference to families across Gloucestershire.

Position: Antenatal Family Support Coordinator

Location: Stroud & Gloucester /Hybrid (covering office, family hubs and community sessions)

Hours: Part-time, 26 hours per week

Salary: £32,597 pro rata (£22,818 actual)

Contract: Permanent

Closing Date: 8th July 2026. This job opportunity may close early if we find an appropriate candidate before the closing date.

The Role

You will deliver the core support offer, including home visiting, 1:1 support, group work and volunteer-supported family support. You will also lead delivery of the Bump antenatal programme, helping expectant parents prepare for birth, early parenthood and the transition to family life.

In this role, you will:

• Support families during pregnancy, early parenthood and the early years
• Provide practical, emotional and educational support to expectant parents
• Help parents prepare for birth, baby care and the transition to parenthood
• Support early attachment, bonding, infant development and parental confidence
• Manage a caseload of families with different levels of need
• Work with and support trained Home-Start volunteers
• Help colleagues with pregnancy-related queries and appropriate signposting
• Support inclusive engagement with mothers, fathers, partners and co-parents
• Work with local services, family hubs and community partners

This is a non-clinical role. You will not be providing medical advice or clinical care, but you will use your knowledge and experience to support parents, strengthen early family relationships, and help the team respond confidently to pregnancy-related needs.

About You

We are looking for someone who understands pregnancy, birth preparation, early parenthood and the emotional realities of becoming a parent.

You may have worked as a midwife, maternity support worker, antenatal educator, early year’s practitioner, family support worker, health-related practitioner, or in another relevant role supporting families during pregnancy and the early years.

You will bring:

• Experience or strong knowledge of antenatal support, pregnancy and early parenthood
• Confidence delivering group sessions or antenatal education
• Good understanding of early attachment, infant development and postnatal adjustment
• Awareness of perinatal mental health and the impact of trauma, stress and isolation
• Experience supporting families during pregnancy, birth preparation or early parenthood
• Experience delivering group-based support, education or facilitation
• Good understanding of safeguarding and professional boundaries

This is a non-clinical family support role. You will not provide medical advice, diagnosis, clinical maternity care or infant feeding clinical support. Where families need specialist health, maternity, mental health or safeguarding support, the postholder will follow procedures and signpost or escalate appropriately.

On offer:

• A supportive and values-led working environment
• Meaningful work with families at an important stage of life
• Reflective supervision and team support
• Opportunities for training and professional development
• The chance to shape and strengthen the antenatal and early years support offer

About the Organisation

Join a voluntary organisation committed to promoting the welfare of families with at least one child under five years of age. Trained home-visiting volunteers offer regular friendship, emotional, and practical support to help families experiencing a challenging time in their lives. The service is unique and also offers free support peer groups, antenatal, postnatal, and perinatal mental health services.

The role will require an enhanced DBS check and satisfactory references. The charity is committed to equality, diversity, equity and inclusion. We welcome applications from people with a wide range of backgrounds and lived experience, particularly those who reflect the communities we work alongside.

You may also have experience in areas such as Midwife, Maternity Support Worker, Antennal, Antenatal Support, Early Years, Early Years Practitioner, Family Support Worker, Health, Clinical, Baby, Infant, Nurse, Nursery Nurse.

Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP

We’re looking for someone to build missionally on the existing foundations of our youth project which has been running for around 8 years. You will be an important part of an innovative youth project, with opportunities for vibrant missional outreach, making use of our excellent facilities including a fully equipped youth centre (details are available in the accompanying booklet). Building on our excellent relationships with local primary and secondary schools you will have the opportunity to engage with hundreds of children and young people each week.  As a Greenhouse Hub for the Church of England’s Greenhouse programme, St Peter’s uses The Missional Journey to develop new missional communities across the church and within the local area.

JOB DESCRIPTION

Overall responsibility of the job:

Duties will vary from week to week, but essentially responsibilities will include the following:

●  Oversee all areas of ministry to the rising generation (0-18 year olds) within the church and local community, including holding the overall vision of vibrant missional outreach, making innovative use of our excellent facilities.

●  Manage and support our youth team including Pais Apprentices, Ministry Exchange Scheme students and volunteers.

●  Engage with local secondary and primary schools through assemblies, Youth Alpha sessions and pastoral visits, building on strong existing relationships.

●  Oversee the rising generation budget and engage with the
fundraising team to seek funding opportunities to enable an excellent youth provision.

●  Undertake any other duties that may reasonably be requested by the Rector.

General Duties:

●  Find and initiate innovative ways of engaging with children, young people and their families both within the local community and those already engaged with church.

●  Work with the Rector, PCC and rising generation team in growing the St Peter’s vision and strategy for reaching children and young people in our local community and helping them grow as followers of Jesus.

●  Plan and run a range of different activities and projects for children and young people in the St Peter’s Community and Youth Hub.

●  Use Churchsuite to maintain accurate records of children and young people who participate in youth activities.

● Work with our Activate and Scripture Union Sports Minister to integrate sports and activities into the rising generation programme. Also work alongside our mission partners which include PAIS, Guildford Diocese Ministry Exchange Scheme and Scripture Union.

Schools Work

●  Building on our excellent relationships with local schools, visit local primary and secondary schools regularly and lead acts of worship within them, liasing with the Rector and the schools directly.

●  Lead lunchtime and/or after school activities in schools, including expanding the use of our bespoke Youth Alpha materials.

●  Assist in providing chaplaincy as requested within the local schools and seek opportunities to grow mission.

●  Work collaboratively with the Children’s and Youth Team, including Pais Apprentices and Guildford Diocese Ministry Exchange Scheme team members when applicable.

Safeguarding

●  Oversee the Children’s and Youth Ministry in a way that follows National Safeguarding Guidelines.

●  Respond effectively and appropriately to any safeguarding concerns, as they arise, following the safeguarding protocol.

●  Build and maintain consistent appropriate relationships with children and young people in person (Employed staff or volunteer team members must not engage in exclusive or romantic relationships with young people under the age of 18 or vulnerable adults as this is against the law and could result in prosecution).

Our Christian culture
We believe that prayer and discernment are fundamental to St Peter’s achieving its mission of restoring relationships and transforming lives. As a staff member you are expected to:

•  Actively seek to build positive relationships within the staff team and with the local community
• Attend meetings involving prayer and worship
• Be committed to SPWM’s Mission, Values and Beliefs and to be actively working and living in accordance with our Christian beliefs.
• Maintain your own spiritual development, discover your gifts/callings and grow in discipleship.
• Live out Christian values as you represent SPWM externally.

Training and Development

As a church we are committed to the appropriate development of every team member. Funding will be provided for appropriate training and development.

Application Details

This role carries a Genuine Occupational Requirement (GOR) that the successful applicant is a committed Christian and part of the church family.

Person Specification

Key Skills

• Leadership qualities with the ability to manage a team and work with volunteer leaders
• Clear and effective communicator with people of varying ages and in particular children, young people and parents
• Ability to work missionally within the local community
• Ability to develop creative ideas for engaging with children and young people
• Developed organisational skills
• The ability to work using own initiative when required, as well as to work with a team
• Good pastoral skills with the ability to relate easily and sensitively to a wide range of different people
• Ability to show resilience and robustness when dealing with challenges and maintain a positive attitude to problem solving.
• Ability to troubleshoot in high pressure situations.
• Computer literate and able to engage with new technologies.
• Ability to work in sympathy with the aims and ethos of the Church of England.

Personal attributes

• A vibrant faith and love of Jesus which you are excited about sharing
• Reliability
• Flexibility
• Willingness to receive feedback and seek to learn from it
• Honesty and integrity
• Ability to deal sensitively with confidential information

Job Title: Member and Supporter Experience Officer (summer placement)

Team: Member and Supporter Experience

Location: Hybrid (split between home-working and London. London attendance on Tuesdays)

Duration: 3 months (2 July – 6 October)

Interview dates: Interviews will be conducted on a rolling basis while the role remains open due to the quick turnaround required for this position.

*This role sits within a pay grade with a pay range of £25,813 to £33,052, The salary on appointment will be set at the lower end of the pay range, to a maximum of £28,394 depending on the candidate's skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role.

We will be conducting interviews on a rolling basis as suitable candidates apply, and we are looking for the successful candidate to start from 2 July.

Context and purpose of role

At the Ramblers, we are committed to providing our supporters with the very best experience possible, placing the Member and Supporter Experience Team at the heart of our operations. The team acts as the first line of support for members and supporters, responding to enquiries, managing interactions, and deepening engagement with the Ramblers.

This short-term placement provides hands-on experience in delivering excellent supporter service at the Ramblers. The postholder will support the Member and Supporter Experience team in responding to enquiries, maintaining supporter data, and contributing to improvements in the supporter journey.

Key responsibilities

Supporter Engagement

• Respond to supporter enquiries via phone, letter, email and social media in a timely and professional manner, and with professionalism, empathy and attention to detail.

• Escalate complex, safeguarding and complaint-related enquiries appropriately.

• Listen and respond to the needs of each supporter, understanding their motivations and experiences to foster long-term relationships.

• Acknowledge and thank donations and other payments in a timely and personalised manner.

Payment processing

• Process and manage in-bound financial payments in an accurate and timely manner

• Investigate and resolve any payment issues, liaising with supporters and the payment processor as needed.

Data integrity and CRM Management

• Maintain accurate records of interactions, transactions, comments, and complaints in the CRM system in accordance with data protection and Gift Aid Legislation.

• Support key supporter administration tasks (e.g. welcome pack data send)

Problem-solving and complaints handling

• Investigate and resolve low-level issues or complaints, liaising with other colleagues as required and keep supporters informed throughout the process.

• Handle complex technical enquiries related to our digital tools such as app, website, insight hub, with support from the team.

• Manage feedback and complaints, following established procedure with a focus on turning negative experiences into positive ones.

Volunteer support

• Provide support to office volunteers, ensuring they feel values and supported to carry out their tasks effectively.

Other

• Undertake such other duties as may be reasonably required of the post.

• Engage and proactively develop excellent working relationships across the organisation.

The person

Knowledge, Skills and Experience

Essential:

• A high standard of organisational, interpersonal and communication skills.

• An excellent telephone manner.

• An ability to maintain high levels of accuracy at all times.

• Ability to adapt style, tone and content to provide a tailored service to supporters.

• Ability to show initiative and determination to investigate and solve complex enquiries.

• Excellent time management and organisational skills enabling you to plan and prioritise incoming workloads to SLAs set.

Desirable:

• Experience of working in a busy customer/supporter service environment.

Personal Attributes

• A team player, develop collaborative, strong and effective working relationships.

• Empathetic and patient, with a genuine desire to help members and supporters.

• Positive and professional attitude.

• Proactive and self-motivated with the ability to work independently.

• Adaptable and flexible in a fast-paced environment.

• Strong sense of responsibility and accountability.

Values and Behaviours

Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.

Inclusive

We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.  

Inspiring

We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.  

Empowering

We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.   

Responsible

We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.  

ABOUT MUSTARD TREE

At Mustard Tree, we believe everyone deserves dignity, opportunity, and hope.

We work alongside people experiencing poverty, homelessness, and financial hardship, providing practical support, life-changing opportunities, and pathways towards greater stability and independence.

Our work addresses both the causes and consequences of poverty. We support people not only in crisis, but as they rebuild confidence, develop skills, improve wellbeing, and take meaningful steps towards a more secure future.

ROLE PURPOSE

This role provides person-centred employment and progression support to individuals facing barriers to financial wellbeing, including homelessness or risk of homelessness. Working with a managed caseload, this role will support participants to build confidence and employability skills, and progress towards meaningful, sustained employment, further education, or accredited training.

The role includes a blend of structured employability support, responsive frontline 121 work combined with corporate partnership skills.  This role will work directly with Freedom Trainees and Mustard Tree clients, supporting walk-ins, referrals, and longer-term participants. This role will represent our values through high-quality, compassionate, and professional service delivery.

This role combines direct participant support, employability delivery, employer engagement working with the Salford Area Manager. You will work across our Eccles and Little Hulton sites, helping create meaningful opportunities that enable participants’ progression.

Key Competencies

1. World Class Welcome and Customer Service

· Deliver Work Placement and Employment service across Salford appropriate to participants’ needs, through a welcoming, inclusive, and professional service that reflects a world-class customer experience.

· Networking and building relationships in Salford with new and existing corporate partners to deliver work placement opportunities to Freedom Project trainees, attendees to structured courses/clubs, and referrals from partner organisations (JCP and Elevate partners)

· Provide tailored, 1:1 employment and skills support, including caseload management, action planning, CV development, job search, and interview preparation.

· Adapt support to meet the diverse and complex needs of participants, demonstrating empathy and resilience.

· Manage referrals and signposting effectively, ensuring participants access appropriate internal and external services.

2. Proactive in Living and Sharing our Culture, Values and Behaviours

· Consistently model Mustard Tree’s values, culture and expected behaviours in all interactions with participants, colleagues and partners.

· Promote equality, diversity and inclusion by creating safe, welcoming and respectful environments for everyone by building positive relationships, challenge inappropriate behaviour appropriately, and reflect on feedback to continuously improve practice.

· Communicate in an inclusive, accessible and person-centred way, adapting approaches to meet participants needs.

· Demonstrate professionalism, integrity and accountability while maintaining boundaries and delivering on commitments.

3. Courage in Problem Solving and Embracing Change to Meet Needs

· Identify barriers affecting participant progression and respond to reduce/remove the barriers

· Adapt quickly and positively to changing priorities, service demands and participant needs while maintaining high-quality support.

· Demonstrate resilience when managing complex situations, setbacks or competing pressures, whilst taking ownership of actions and outcomes

· Embrace learning, feedback and change to continuously improve ways of working and support positive participant outcomes

4. Confident in Safeguarding and Incident Management

· Manage situations calmly and professionally, maintaining dignity and safety for all.

· Follow safeguarding, health and safety, and incident management procedures, escalating concerns appropriately.

· Work collaboratively with colleagues, contributing to case discussions and team meetings

• Complete and maintain accurate documentation, incident forms, and risk records.
• Attend required training, supervision, and reflective practice sessions and keep up to date with relevant legislation and local statutory and voluntary-sector provision.

5. Skilled in Reporting

· Monitor progress, record outcomes, and adapt support in response to individual needs, using TreeSalt, case notes, and case studies to evidence impact.

• Signpost and refer trainees and participants to appropriate internal services and external agencies, including housing, mental health, benefits, and specialist support.
• Track participant outcomes including engagement, training completion, volunteering, work placements, and employment progression to support internal reporting requirements and funder monitoring.

6. Positive Management of Stakeholders, Partners and Supporters

• Build and maintain strong working relationships with local employers, job centres, statutory services, charities, and third-sector organisations.

• Coordinate referrals and progression pathways into and out of the programme. Establish and maintain pathways into employment, education, training, and volunteering.

• Identify, develop, and maintain work placement and progression opportunities with employers and partner organisations.
• Match participants to placements aligned with their interests, goals, and support needs.

• Ensure placements are structured, safe, and provide meaningful learning and development. Escalate any placement-related issues promptly and collaboratively.

General Duties

• Work in line with organisational policies, procedures, and values.
• Support colleagues and provide cover across services and sites when required.
• Take responsibility for professional development and ongoing learning.
• Act as a positive ambassador for the organisation internally and externally.
• Contribute to environmental responsibility through day-to-day working practices.
• Undertake any other duties appropriate to the role as required.

What we are looking for.

Person Specification 

Minimum of two years’ frontline experience supporting adults, including vulnerable individuals. - Essential

Experience supporting people facing multiple barriers such as poverty, homelessness, unemployment, or housing instability. - Essential

Experience of managing varied caseloads and achieving measurable outcomes with participants. - Essential

Experience of and/or ability to build and maintain partnerships with external organisations, local businesses or employers. - Essential

Understanding of employability pathways, training provision, and labour market opportunities. - Essential

Resilient, adaptable, with flexible enthusiastic approach. Able to work on their own initiative as well as contributing effectively as part of a team. - Essential

Knowledge and understanding of safeguarding, health and safety, and risk management. - Essential

Good interpersonal skills, including verbal and written communication skills. - Essential

Degree-level qualification and/or equivalent experience in responsible roles. - Desirable

Strong time management and administration skills, with the ability to multitask - Essential

Experienced in using IT systems including Microsoft Office, including Outlook, Excel, and Word - Desirable 

Full UK driving licence and access to a vehicle and willingness and ability to travel regularly across our Salford hubs - Desirable

Why Work for Mustard Tree

Working at Mustard Tree is more than a job - it’s an opportunity to be part of a community that is changing lives every day.

Our Culture

• A values-led organisation where compassion, dignity, and respect guide everything we do
• A supportive and collaborative team environment where your voice matters
• A place where lived experience is valued and people are encouraged to bring their whole selves to work
• A strong sense of purpose, with the opportunity to see the real impact of your work

What We Offer

• A meaningful role where you can make a tangible difference in people’s lives
• Opportunities for learning, development, and progression, including access to training and mentoring
• A flexible and supportive approach to working, with consideration for work-life balance
• 25 days annual leave plus bank holidays (increasing with length of service), with additional bank holidays and a day off for your birthday
• Employer pension contribution
• Access to wellbeing support, including Employee Assistance Programme (EAP) Perkbox

We are committed to investing in our people and creating an environment where you can grow, feel supported, and do your best work.

How to Apply

Please submit your CV and a supporting statement - telling us about your experience and why this role matters to you.

This job description is intended as a guide and may evolve as our work continues to grow and respond to the needs of our community.

Overview

Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.

Our core values are ‘Be open, be compassionate and be bold’ and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential.

We are currently recruiting a Programmes Facilitator to work within HMP Channings Wood. Our ideal candidate will have the skills and experience to assess and engage with our service users, ensuring that they access the right intervention at the right time, in a way that best meets their needs. 

We are seeking a committed and dynamic person to support the delivery of substance misuse interventions within a custodial setting. In this role, you will work directly with individuals in prison who are affected by drug and alcohol use, helping them to understand their behaviours, build motivation for change, and engage in structured recovery‑focused programmes.

You will facilitate group sessions, complete assessments, and provide 1:1 support that promotes harm reduction, stabilisation, and long‑term recovery. Working closely with prison staff, healthcare teams, and partner agencies, you will ensure that every individual receives safe, effective, and person‑centred support.

This role is ideal for someone passionate about empowering people to overcome substance misuse challenges, able to build rapport in a fast‑paced environment, and motivated to help improve outcomes and reduce re‑offending.

Where: HMP Channings Wood 

Full Time Hours: 37.5 per week

Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. 

Responsibilities

About the role:

• You will work with service users to initiate recovery from drug and/or alcohol dependence, to enable service users in the prison to build their own recovery capital and to support them to move into long term sustained recovery and social (re)integration.
• To develop and deliver group psychosocial interventions. This involves facilitating Foundations of Rehabilitation programme, in addition to pod working tailored to the needs of the caseload.
• To be creative and innovative so that the post best meets the needs of the service user, promoting access into treatment, and encouraging engagement with underrepresented communities.
• Assess suitability for groups related to risk and special needs, working closely with prison partners to schedule attendance.

About you:

• Sensitivity in working with complex and diverse needs.
• Demonstrate a strong recovery focus and have knowledge of a range of psychosocial interventions.
• Ability to manage change successfully in a way that prioritises the needs of service users.
• Understand the importance of information governance processes and commit to follow and apply all necessary safeguards.
• Seek out learning opportunities to improve and broaden your professional knowledge and skills and to contribute and oversee the learning and development of others.

What we will give to you: 

• 25 days holiday (+ bank holidays) rising by 1 day for each years’ service “Capped at 30 days”
• Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme
• Contributory pension scheme
• Several benefits incl. discounts for shopping, cinema, holidays, etc.
• A friendly and supportive team
• Training, career development & progression opportunities

Please read attached Job Description for a more detailed out line of responsibilities and Person Specifications 

Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions.

We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.

Salary Range (pro rata if part time)

CGL points 23 to 28 (£27,861.26 - £32,002.35)

Closing Date

7/7/2026

This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

We believe that having diverse people working as part of our team makes us the organisation that we are.

We actively encourage applications from people from all backgrounds to help us to provide the best possible experience for the people who use our services and to make Change Grow Live a great place to work. If you have any feedback on our recruitment processes (good or bad) we’d love to hear from you so that we can make sure they are fair and we attract and recruit the best, most diverse workforce possible.

The safety of vulnerable children, young people and adults is our absolute priority. We will support you in your role to make sure that you are equipped to support the safety of people who use our services and those around them, to the highest standard possible.

Are you a dedicated Registered Veterinary Nurse looking for a role that truly makes a difference? At Woodgreen, we’re on a mission to give every pet the best possible life and we’re looking for a compassionate RVN to join us for a 12-month fixed term contract to cover a period of maternity leave.  Working 30 hours a week over four days our successful applicant will join our team in a position that values their well-being as much as their clinical skills.

Working at Woodgreen is vet nursing at its most rewarding.  You are an essential part of a pet’s journey from a vulnerable stray or relinquishment to a happy life in a forever home and based in our busy on-site clinic, you’ll be the advocate for the dogs, cats, and small pets that need us most. From complex medical cases to surgical support and preventative care, you’ll use your full range of nursing skills to give these animals the second chance they deserve. It’s challenging, emotional, and incredibly fulfilling work that goes right to the heart of why we join this profession.

Working alongside a supportive, multi-disciplinary team, you’ll provide expert nursing care while offering vital guidance to our staff, volunteers, new adopters and members of the community. Our facilities are modern and well-equipped, and we’re big believers in professional growth, providing plenty of encouragement and funded CPD to keep your skills sharp.

If you are;

• A Registered Veterinary Nurse (RCVS registered).
• A team player with a heart for rescue and animal welfare.
• Positive, friendly, and level-headed - someone who is empathetic, supportive and able to deliver difficult messages in a calm, compassionate manner
• Able and willing to work on a number of roles on the rota, including caring for patients in the wards (including isolation), dispensing medications and working in the theatre suite/radiography areas.

We would love to hear from you!

This is a 12 month fixed term contract opportunity working 30 hours per week over four days, Tuesday to Friday and will include approximately 5 weekends per year on-call.

The starting salary for this position is £21,840 per annum (full time equivalent salary £27,300), with an additional market supplement of £1,760 per annum (full time equivalent £2,200 per annum). This is complemented by;

• Pro rata equivalent of 36 days annual leave per year (inclusive of bank holidays) rising by 1 day each year to a maximum of 40 days pro rata per annum after five years
• Up to 8% employer pension contributions
• Support towards healthcare costs (cashplan)
• Employee wellbeing package to include free access to Headspace
• Life assurance (4x salary)
• Benefits hub – exclusive discounts on popular brands
• 25% discount in our charity shops

 To apply for this position please submit a copy of your CV and a Covering Letter outlining why you feel you would be the best candidate for this position. We look forward to receiving your application!

Please note that you will need to have existing Right to Work in the UK to apply for this opportunity as we are unable to provide visa sponsorship.

Woodgreen is committed to making our recruitment processes accessible to all and, as part of this, we are flexible in the ways we give and receive information. If you would like to apply using a different format, please contact the Recruitment Team and we will do our best to put any reasonable adjustments in place.

 Early application is encouraged as this position may close sooner than the stated deadline if a suitable candidate is found.

Woodgreen is committed to safeguarding children and adults at risk and protecting anyone that comes into contact with us from harm. We expect all employees and volunteers to share this commitment.