Individual giving and supporter care manager jobs

Hybrid / High Wycombe HP13 (minimum of one day per week on site)

£38,000 - £42,000 FTE + £312 working-from-home allowance

We’re looking for a talented Individual Giving Manager to join the Fundraising & Communications Cluster at Embrace.

The Fundraising & Communications Cluster comprises expertise in fundraising, marketing, communication, trading (web shop), supporter engagement and retention. Working collaboratively, we serve our supporters by providing authentic and engaging communications inspiring active social witness, engagement and giving to charity. 

The Fundraising & Communications Cluster strengthens Embrace’s communication, education, and fundraising efforts to drive growth, so that more people engage with our content, more donors are attracted to support, and the UK church is more deeply engaged with the cause - enabling us to fund more work in the region and generate a deeper understanding of Christian service in the Middle East.

As Individual Giving Manager, you’ll help us grow sustainable income by keeping individual supporters inspired, informed and engaged - so they give again, stay longer, and deepen their support.

You will deliver an excellent supporter journey experience, project managing engaging and compelling direct and digital individual giving activity (including – but not limited to – appeals, regular giving conversion & upgrade, lapsed reactivation) and incorporating legacies marketing, raising more than £1m voluntary income each year.

What success looks like:

• Higher Life-Time Value (LTV): more second gifts, upgrades and cross channel giving; stronger legacy pipeline.
• Lower churn: reduced lapse rates for cash and regular givers.
• Better donor experience: faster thank yous, clearer impact reporting, higher satisfaction with fewer complaints/optouts.
• Sustainable mix: growth in regular giving and mid-value segments; predictable, repeatable income.

Key Responsibilities:

Supporter Experience & Journeys

• Map and continually improve journeys: welcome → second gift; regular giving nurture/upgrade; mid-value; legacy prospecting; lapsed reactivation; complaint recovery.
• Set cadence and channel mix (email, mail, phone, SMS, social, events, digital) for consistent, donor‑first communications in appropriate channels and accessible formats.
• Donor-first approach: clear, inclusive language; accessible formats; low‑friction giving/retention flows and personalisation e.g. name, last gift, interests, location, project etc.
• Collaborate with Content & Communications colleagues to deliver content that shares the impact of support i.e. what donors make possible and Embrace’s brand story.

Segmentation, Testing & Insight

• Track Regular Giving net growth; diagnose attrition drivers and fix root causes; maintain acceptable Return on Investment (ROIs).
• Lead supporter segmentation (by behaviour & interest) and A/B testing (offer, timing, upgrade prompts).
• Adopt an evidence-based, test and learn‑ approach; analyse appeals, campaign performance and share insights to drive decisions.
• Work with colleagues to build insight dashboard and understanding of retention.

Mid‑Value & Legacy Development

• Steward mid‑value donors with tailored journeys; warm handovers to and from Major Giving Manager.
• Develop and test legacy propositions and routes to market to grow enquiries and pledges.

Acquisition & Cross‑Sell

• Project manage individual giving product development and testing; identify new audiences and routes to market.
• Collaborate with Web Shop team and the Digital Marketing Campaigns Manager to optimise Alternative Gifts and cross-sell opportunities focusing on a digital first approach.

Cross-Team Collaboration

• Work closely with the Supporter Experience Team to ensure that supporter journeys are being optimised and feedback from supporters is being captured and acted upon.
• Commission and work with the CRM and Systems Manager to develop clear and understandable dashboards, ensuring that the insights are used to develop plans and measure performance.
• Closely liaise with the Legacy administration team, working with them to ensure the packs and information are up to date and legacy marketing information complies with the latest Institute of Legacy Management standards.
• Develop an understanding of the Partner projects and Advocacy agenda, ensure all supporter briefings are aligned to agreed messaging.

Organisation-wide Contribution

• Model Embrace’s values of trust, respect, integrity, and compassion.
• Uphold safeguarding responsibilities and compliance with GDPR and charity regulations.
• Actively support cross-team collaboration and organisational goals. Maintain CRM hygiene.

Qualifications, Experience & Knowledge:

• Educated to degree standard or equivalent (E.g. practical experience within fundraising).
• Member of Chartered Institute of Fundraising.
• Proven individual giving or CRM led retention experience in a charity, membership or subscription context. 
• Hands‑on journey design and automation.
• Strong data literacy: segmentation, dashboards (CRM/Excel), test and learn. 
• Excellent written communication—able to brief compelling, impacted content and clear supporter updates. 
• Practical project management; calm under pressure; collaborative and solutions focused. 
• Working knowledge of GDPR/PECR and best practice supporter care. 
• Experience stewarding mid-value supporters and legacy pipelines.
• Experience with payment recovery tools and card update flows.
• Familiarity with UK charity sector metrics and fundraising codes of practice. 

Personal qualities:

• Donor-first mindset, inclusive and empathetic.
• Curious, evidence driven, and comfortable iterating.
• High integrity, discretion and good judgment. 
• Highly motivated and results driven.
• Ability to work under pressure and manage competing priorities.
• Passionate about the work of Embrace, with the ability to enthuse and engage others.
• A natural collaborator who enjoys working as part a team to deliver organisation wide objectives.

Tools & systems:

• CRM Dashboards & analysis.
• Payments: Direct Debit management, card‑updater/failed‑payment recovery.
• Microsoft 365 (Teams, SharePoint, Planner), project boards. 

If this sounds like you, please apply on our vacancies page.

Closing date: 5.00pm on Wednesday, 15 July 2026.

We reserve the right to close this vacancy and conduct interviews in advance of the closing date should suitable applications be received.

Embrace the Middle East is an equal opportunity employer. In line with our recruitment policy, we are committed to attracting and selecting staff solely based on merit- skills, qualifications, and ability to perform- regardless of age, race, gender, disability, sexual orientation, religion, or socioeconomic background. Our recruitment process is structured, transparent, and designed to eliminate bias, ensuring that every candidate receives fair treatment and consideration. All job opportunities are advertised openly, and selection decisions are based on clear, pre-defined criteria and objective assessment methods. We stand by the values of dignity, fairness, and inclusion in all our communications and activities. 

Individual Giving & Supporter Experience Officer

Salary : £28,500 per annum to £310000 per annum depending on experience. 
Contract: Permanent
Hours: Full Time, 37 Hours Per Week (30 hours will be considered) 
Location: Hatfield / Hybrid 

About us

Herts Young Homeless is an independent charity that has supported vulnerable young people across Hertfordshire since 1998.

We’re a passionate, professional and supportive team, working together to prevent and relieve youth homelessness and help young people build positive, independent futures.

About the Role

We’re looking for an Individual Giving Officer to join our fundraising team and play a key role in growing our supporter base and income.

This is a brilliant opportunity to shape how we connect with supporters—building meaningful relationships, delivering impactful campaigns and helping to generate vital income that supports young people across Hertfordshire.

The role is offered on a full-time basis (37 hours, with 30 hours considered) and includes hybrid working.

The Difference You’ll Make

In this role, you’ll help transform compassion into action—developing engaging ways for people to support our work and feel connected to the difference they make.

You’ll lead on individual giving, from attracting new supporters to nurturing long-term relationships, ensuring every donor feels valued and inspired.

Your work will directly contribute to raising vital funds (with a target of £100k), helping us continue delivering life-changing support to young people facing homelessness.

What You’ll Be Doing

You’ll have a varied and creative role, including:

• Leading the delivery of our Individual Giving income stream, including donor acquisition, retention and stewardship
• Building and managing strong relationships with supporters, ensuring excellent and personalised supporter care
• Developing and delivering engaging campaigns, appeals and communications across email, digital and direct channels
• Creating and improving supporter journeys to enhance engagement and long-term support
• Using CRM data (Donorfy/Beacon) to segment audiences, generate insights and inform activity
• Monitoring performance, reporting on income and identifying opportunities for growth
• Supporting the delivery of seasonal campaigns and fundraising appeals
• Collaborating with colleagues to ensure consistent messaging and impactful storytelling
• Working with digital colleagues to maximise online engagement
• Ensuring communications are compliant, accurate and aligned with our values (including GDPR and Gift Aid)

• Supporting wider fundraising activity and contributing ideas for continuous improvement

 What We’re Looking For

We’re keen to hear from people who are:

• Passionate about making a difference and motivated to support a meaningful cause
• Skilled at building relationships and engaging people from diverse backgrounds
• Creative and confident communicators, both written and verbal
• Comfortable using data and insight to inform decisions and improve outcomes
• Organised and able to manage multiple priorities and deadlines
• Positive, proactive and solutions-focused, with a “can do” attitude
• Committed to inclusive, respectful and ethical practice

You’ll also bring:

• Experience or understanding of fundraising, supporter engagement or communications
• Experience using a CRM system and digital tools (e.g. Mailchimp)
• Strong IT skills (Word, Excel, Outlook and reporting tools)

Knowledge of the voluntary sector, digital tools (e.g. Canva, Hootsuite) or youth homelessness is helpful but not essential—we welcome transferable skills and a willingness to learn.

What We Offer

We value our people and want you to feel supported and appreciated. We offer:

• A collaborative, knowledgeable and supportive team environment
• 25 days annual leave plus bank holidays (rising to 28 with service)
• An extra day off to celebrate your birthday 
• Holiday purchase scheme and hybrid working opportunities
• Mileage reimbursement for work-related travel
• Pension scheme and Group Life Insurance
• BHSF Health Cash Plan and Employee Assistance Programme
• Blue Light Card discounts
• Company sick pay (subject to eligibility)
• Ongoing training and development, including secondments
• Long service awards, refer-a-friend scheme and monthly staff rewards

How to Apply

To apply, please visit our website and submit:

• Your CV
• A covering letter or short video highlighting your skills and experience

Closing date: 19th June 2026

Interviews planned for 30th June and 1st July 2026

If you need any reasonable adjustments during the application or interview process, please let us know—we’re committed to supporting you.

Our Commitment to Inclusion

We are committed to creating a workplace where everyone feels respected, valued and able to be themselves. We actively welcome applications from people of all backgrounds, identities and experiences, and challenge discrimination in all its forms.

Our Promise to You

We will always handle your personal data with care, integrity and respect, and will never share your information without your knowledge and consent.

Greyhound Trust is looking for its first-ever Individual Giving Officer — a pivotal role in our growing Income Generation & Engagement team. This is a chance to shape, grow, and lead our individual giving programme from the ground up, helping us care for and home more greyhounds across the UK.

About the Greyhound Trust

For over 50 years, Greyhound Trust has supported greyhounds transitioning from racing into loving homes where they can thrive. Each year, with an annual income of around £4.5m, we home thousands of dogs, relying on a passionate network of staff, branches, and volunteers.

The world is changing, and so is the way people engage with causes they care about. We are now looking to grow and diversify our individual giving, building long-term relationships with supporters who share our commitment to the welfare of greyhounds. This is your chance to play a key role in shaping our strategy, delivering creative campaigns, and helping secure the financial foundation for the Trust’s future.

The Role

Reporting to the Head of Income Generation and Engagement, you will be responsible for:

• Creating, delivering, and evaluating our Individual Giving
• Building a diverse and sustainable portfolio of individual giving income streams, including regular giving, appeals, raffle, lottery, digital fundraising, mid-level giving, and legacy gifts.
• Planning and delivering multi-channel campaigns that integrate with marketing, communications, and retail initiatives.
• Using data and insight to drive performance, monitor results, and develop strong cases for support.
• Supporting branches and volunteers in delivering individual giving initiatives.
• Developing supporter journeys that encourage loyalty, growth, and long-term engagement.
• Ensuring all activities comply with fundraising legislation, best practice, and data protection law.

This is a hands-on role, that will allow you to take ownership of your programme while collaborating across the Trust to deliver impactful campaigns and initiatives.

Is this role right for you?

This role will suit you if you are an ambitious, hands-on fundraiser who thrives in a small, collaborative team where everyone is invested in the success of the whole organisation. You enjoy taking ownership, sharing ideas, and seeing things through to delivery, and you value open communication, mutual support, and a culture where colleagues are trusted to innovate and experiment.

You are likely to thrive if you enjoy balancing independent responsibility with teamwork, and if you are motivated by making a tangible difference rather than simply delivering outputs. You are curious, thoughtful, and practical, and you are happy to contribute beyond your immediate remit to help the organisation succeed.

Why join us?

• Be part of a compact, passionate, and close-knit team.
• Lead the development of the first dedicated individual giving programme in the Trust’s history.
• Work in a medium-sized, agile charity with a strong sense of purpose and financial stability.
• Play a key role in growing support and enabling more greyhounds to be cared for and rehomed across the UK.

Join Isabel Hospice as our Individual Giving Retention Officer and help ensure our donors feel valued, connected and inspired to continue supporting compassionate hospice care across eastern Hertfordshire.

About the role

As Individual Giving Retention Officer, you’ll play an important role in helping Isabel Hospice grow sustainable income by strengthening the relationships we have with our individual supporters.

Working closely with the Individual Giving Manager, you’ll support the delivery of engaging supporter journeys across post, email, phone and in-person communications. You’ll help ensure donors receive timely, meaningful thank yous, impact updates and stewardship that show just how much their support matters.

This is a part-time role with a clear focus on activity that makes the greatest difference to supporter retention, repeat giving and long-term engagement. From helping to re-engage donors, to supporting regular giving growth and using insight to improve communications, your work will help local people feel closer to the care they make possible.

You’ll also use CRM data to segment audiences, track supporter behaviour and help develop communications that are personal, relevant and effective. The attached job description highlights the role’s focus on supporter stewardship, regular giving, data insight, cross-team working and excellent supporter experience.

About you

You’ll be organised, proactive and confident communicating with supporters in a warm, professional and empathetic way. You’ll enjoy building positive relationships and using insight to improve how people experience and engage with a charity they care about.

You’ll also have:

• Experience in fundraising, marketing, customer engagement or a relationship-based role
• Strong written and verbal communication skills, with the ability to engage and inspire supporters
• The ability to analyse data and use insight to improve performance
• Good organisational skills and the ability to manage multiple priorities
• Confidence speaking with supporters in person and on the phone
• A motivated, proactive and results-focused approach

It would also be helpful if you have experience in individual giving, supporter journeys or donor retention, as well as experience using a CRM system such as Raiser’s Edge. An understanding of fundraising principles, donor behaviour, UK fundraising regulations and GDPR would also be beneficial.

What we offer

• A supportive, values-led team environment
• The chance to make a real difference to local families
• Ongoing professional development and training
• The opportunity to help supporters feel closer to the impact of their kindness
• The satisfaction of knowing your work helps provide compassionate end-of-life care across eastern Hertfordshire

Benefits

• 27 days holiday plus bank holidays (pro rata)
• Pension and life assurance schemes
• Employee Assistance Programme for health and wellbeing support
• Cycle to work scheme
• Health Service Discounts
• Refer a friend bonus

If you’re ready to use your communication skills, creativity and supporter care experience to help build lasting relationships with donors, we’d love to hear from you.

We reserve the right to close this job earlier if sufficient applications are received, so please apply early to avoid disappointment.

Successful applicants will be required to undertake a DBS check.

For details of our inclusion statement, please see our website.

At Weston Hospicecare, every donation tells a story – of love, remembrance, gratitude, and community. As our Individual Giving Fundraiser, you’ll be at the heart of those stories, helping people honour loved ones, support compassionate care, and make a lasting difference.

We’re looking for someone creative and organised, who’s just as comfortable crafting a powerful appeal letter as they are processing donations and writing heartfelt thank-you messages. You’ll play a key role in nurturing relationships with our supporters and bringing campaigns to life across multiple channels.

About the Role

You’ll work alongside our Individual Giving Manager to develop and manage relationships with our supporters, from committed regular givers, to people giving a one off donation and those giving in memory of a loved one.

You’ll play a key role in delivering engaging, meaningful fundraising campaigns and appeals and offering excellent stewardship to our supporters. You’ll also create engaging and sensitive communications with our supporters, so they know the impact of their giving.

Key Responsibilities

• Build strong, compassionate relationships with supporters across in-memory, regular giving, lottery, and appeals which encourage people to donate
• Write engaging and sensitive content for letters, emails, social media, and newsletters
• Support delivery of multi-channel fundraising campaigns
• Maintain accurate CRM records and process donations and thank-yous
• Track performance and help improve supporter journeys and income
• Provide wider support to the Individual Giving Manager, including identifying opportunities to improve legacy and major donor fundraising

What We’re Looking For

You’re someone who:

• Has a talent for storytelling and strong writing skills
• Has compassion and sensitivity when engaging with hospice supporters
• Is confident communicating with a wide range of people
• Is proactive and has excellent organisational skills and attention to detail
• Has the ability to balance creative work with administrative tasks
• Wants to use your skills to make a genuine difference

You don’t need to come from a hospice or fundraising background — but you do need empathy, professionalism, and a commitment to our values.

Ability to travel across our catchment area is essential for this role.

Why Join Us?

• Make a real impact by supporting a charity that helps local families.
• Training and development opportunities to grow your skills.
• A friendly, supportive team with a shared passion for fundraising.
• Flexibility, including time off in lieu for evening and weekend work.

We warmly welcome applications from all sections of the community.

Join us and help make a difference! ��

Are you an expert in stewardship and donor care, and have experience in managing Individual Giving income streams?

Designed by families, for families, The Ark was opened in September 2019 by the Mayor of London. The grounds offer wheelchair accessible outdoor experiences, including a Woodland Walk through a 7-acre nature reserve, a hydrotherapy pool and overnight suites for families to be close to their loved ones. At The Ark we are able to provide Specialist Care and Nursing for babies, children and young people, supporting their full clinical, emotional, social and practical needs. We have created a space where children who are seriously unwell are accepted as they are, safe to play, explore, express themselves and build confidence.

Rated as ‘Outstanding’ by the Care Quality Commission, the charity has had a sustained period of growth over the last two years and we are looking for high quality employees to come and be a part of that success.

Our expert staff and trained volunteers provide clinical, emotional and practical support for families across North and Central London and Herts Valley. We carefully adapt our support for every child and offer it wherever it is required - whether in their home, their community or at our state-of-the-art children’s hospice building, The Ark, in Barnet.

JOB DESCRIPTION

The Supporter Engagement Manager position is a pivotal role in the Public Fundraising team, comprising seven specialist Fundraisers. The post-holder is responsible for driving growth in our Individual Giving programme through a mix of acquisition and retention campaigns.

Key internal relationships include the Head of Supporter Engagement and the Fundraising Management team.

The post-holder will work closely with the Fundraising Data Manager and the Community Engagement Manager on collaborative income generation and Supporter Engagement activities.

The post-holder will be instrumental in shaping the Individual Giving and Supporter cultivation strategies geared towards increasing our Cash and Regular Giving Supporter base.

The Individual Giving programme includes Cash Appeals, Regular Giving (including Door-to-Door recruitment), Hospice Lottery, Challenge Events, Legacies and Supporter Care. There is a strong focus on digital fundraising.

ABOUT YOU

You will be a dedicated, organised and experienced Individual Giving specialist, with proven expertise in Supporter stewardship.

You are by nature a proactive, hands-on, team player. You thrive in an environment where no two days are the same.

The Public Fundraising team is part of the wider Income Generation and Communications team based in our hospice, at The Ark. We are a close-knit, highly supportive, high-performing team of 19. There is continuous collaboration. We help each other whenever we can. This set-up inspires you. As does the knowledge that your fundraising will have a direct, positive and lasting impact on the lives of the babies, children and the families we support.

Please refer to the job description for more information on this role. 

Please note - we are only accepting direct applications for this role.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, we kindly advise you to submit your application as early as possible.

About us

We are UCL: a diverse community with the freedom to challenge and think differently. The world urgently needs solutions to diverse problems. UCL was founded 200 years ago on the generosity of a collective of people who believed in an institution that could drive forward those solutions. The world needed collective support then, and it needs it again now.

In response, UCL has launched , our biggest philanthropic and engagement campaign yet. Here, it will happen sets out our ambitions to solve global health, societal, climate and education challenges in UCL's next century. Here, we have the determination to double down on our discoveries, translate our innovations into impact and inspire the citizens of the future.

There has never been a more exciting time to join UCL Advancement. We are a team of exceptionally ambitious, creative and passionate individuals who work together to achieve remarkable things with a global impact, and we would love for you to be part of this exciting journey and our success. Here, it will happen.

About the role

As Regular Giving Manager, you will play a key role in the continued development and growth of UCL's Regular Giving programme. Working closely with colleagues across Advancement, you will help deliver compelling fundraising appeals and stewardship communications that inspire support from UCL's global alumni and supporter community.

This is an exciting opportunity to join a growing team following the successful relaunch of the Regular Giving programme. You will project manage multi-channel fundraising campaigns, work with data and audience insight to improve performance, and help build sustainable income streams that support UCL's mission and ambitions.

We are happy to consider applications to work on a part-time/flexible basis wherever possible.

This role is eligible for hybrid working with a minimum of 20% on site.

To find out more about the role, please contact Elli Pugh: .

Please use the attach cover letter upload option to tell us how you meet the essential and desirable criteria in the person specification.

First-round interviews will be held remotely on Tuesday 21 July.

For more information about UCL Advancement, please visit:

About you

You will have experience delivering successful direct marketing fundraising campaigns and a strong understanding of donor acquisition, stewardship and retention activity. You will be comfortable managing multiple projects simultaneously and working across a variety of channels including digital and print communications.

You will have experience working collaboratively with colleagues, suppliers and creative teams to develop engaging fundraising materials, alongside the ability to use data and insight to evaluate performance and identify opportunities for improvement.

You will be an organised and proactive project manager with excellent communication skills, a strong attention to detail and a commitment to delivering an excellent supporter experience.

We are pleased to accept applications from individuals who possess transferable skills and experience drawn from sectors outside of Higher Education.

What we offer

We know that our people are our greatest asset and in return we provide an empowering environment where personal and professional growth is invested in. We offer agile working and flexibility around working hours. Working with some of the greatest intellects in the world, UCL also offers a generous pension scheme and holiday allowance, plus closure days and bank holidays. Visit to find out more.

As well as the exciting opportunities this role presents we also offer some great benefits some of which are below:

• 41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days)
• Additional 5 days' annual leave purchase scheme
• Defined benefit career average revalued earnings pension scheme (CARE)
• Cycle to work scheme and season ticket loan
• Immigration loan
• Relocation scheme for certain posts
• On-Site nursery
• On-site gym
• Enhanced maternity, paternity and adoption pay
• Employee assistance programme: Staff Support Service
• Discounted medical insurance

Our commitment to Equality, Diversity and Inclusion

As London's Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world's talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.

We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL's workforce.

Farleigh Hospice is a high-performing charity, providing compassionate care and support to adults living with life-limiting illnesses in mid Essex, and bereavement support to their families and carers.

We are now looking for a warm, organised and proactive Supporter Engagement and Insights Manager to help us deepen relationships with our supporters. 

This role is central to building a sustainable income base that allows Farleigh Hospice to continue providing vital support to people when and where they need us most. 

The role 

In collaboration with the Head of Communications and Director of Income Generation you will help develop Farleigh Hospice’s supporter engagement and individual giving programme, with a focus on retention, growing regular giving and lifetime value.

A key part of your role will be leading the development of our approach to supporter journeys and stewardship frameworks, working closely with the fundraising team to ensure a consistent and high-quality experience across all fundraising channels, and ensuring every supporter feels valued, motivated and connected to our mission.

You will also support the communications and fundraising teams to analyse supporter data to ensure we are using insights to refine our activity and support the success of all income streams.

Using your strong leadership and team management skills you will provide guidance, direction and support to the supporter engagement team, while delivering impactful campaigns, supporter journeys and stewardship touchpoints. 

This is an exciting time to join Farleigh Hospice. As we grow our supporter engagement programme, you will play a key role in enhancing supporter experience, developing our testing approach, and delivering high-performing campaigns.  

What we are looking for 

A highly motivated individual with:  

• Significant experience in supporter management and /or individual giving fundraising

• A proven track record of growing supporters and regular income 

• A proven track record of achieving income targets 

• Significant experience delivering supporter journeys, stewardship and retention activity 

• Strong leadership and team management experience    

• Excellent communication, influencing and relationship-building skills   

Why apply for this role? 

We offer a great working environment, a competitive pay and benefit package, training and development opportunities and a strong team to support you. 

If you would like the opportunity to be part of a mission-driven organisation where your work has real impact, please view the full job description.

Please note we are unable to accept CV’s emailed direct – please apply via the Farleigh website – thank you. 

Farleigh Hospice is committed to creating an inclusive working environment where diversity is recognised and celebrated. To achieve this, we welcome applications from all sections of the community. Farleigh Hospice operates a six-month probation period. Positions may be subject to DBS Disclosure. Charity Registration No: 284670 

Supporter Acquisition & Development Manager

Reporting to:

Head of Fundraising

Location:

Hybrid / Leatherhead (UK-wide considered)

Salary:

£35,000 – £40,000 (dependent on experience)

Role purpose

This is a critical, income-generating role responsible for growing Perennial’s Individual Giving programme and increasing unrestricted income, with a primary focus on supporter acquisition and on supporter development and retention.

This role translates strategy into delivery by converting audiences into supporters, and supporters into income, so our Services team can provide meaningful impact in people’s lives and income into meaningful impact.

You will own and deliver acquisition income targets, and working with our Marketing team lead on the development of audience-led, multi-channel campaigns that attract, convert and retain supporters.

This is an opportunity to build and scale Perennial’s Individual Giving programme from an early stage, shaping propositions, channels and supporter journeys to drive sustainable growth.

Working closely with our marketing and digital teams, you will turn awareness of Perennial into measurable income and long-term supporter value.

Key responsibilities

1. Acquisition strategy, income ownership & growth

· Develop and deliver a data-led Individual Giving acquisition strategy, aligned to organisational income goals

· Own and deliver annual acquisition income targets, with clear accountability for ROI and performance

·  Plan and work with our Marketing and Digital teams to deliver integrated, multi-channel campaigns, leading on the who and the why

· Build and scale regular giving acquisition, as a core long-term income stream

· Develop, test and refine compelling fundraising propositions that convert audiences into donors

· Work collaboratively to identify, test and scale new acquisition channels and opportunities

· Manage and optimise an acquisition budget, ensuring strong return on investment

2. Audience insight, segmentation & targeting

· Identify and prioritise high-value target audiences, including horticulture professionals, industry supporters and the wider public

· Develop clear audience segments and personas, based on behaviours, motivations and values

· Use CRM and campaign insight to drive targeted, personalised acquisition activity

· Ensure all activity is audience-led, insight-driven and performance-focused

3. Campaign delivery, testing & optimisation

· Lead end-to-end campaign delivery from planning through to evaluation and optimisation, working with Marketing to deliver effective branded, cross channel content.

· Implement a test-and-learn approach, continuously improving messaging and targeting

• Monitor and report on key performance metrics, including CPA,ROI and LTV
• Extend campaign lifecycles and maximise value through integrated, multi-channel planning

4. Supporter development & retention

· Design and deliver effective supporter journeys, moving individuals through a typical supporter lifecycle

· Deliver high-quality stewardship and supporter care, including welcome journeys

· Support progression into regular giving  and mid-value giving

· Lead the development of legacy giving within the fundraising programme, working closely with the Head of Fundraising to build a sustainable pipeline.

5. Content, propositions & engagement

• Lead the development and testing of fundraising propositions that clearly communicate impact, urgency and relevance to the horticulture sector

· Work with Marketing & Communications to deliver storytelling-led, conversion-focused content

· Ensure messaging is audience-specific, emotionally engaging and income-driven

6. Data, CRM & insight

• Work closely with Data/CRM colleagues to ensure accurate segmentation and data selection and develop effective campaign tracking and reporting
• Use data and insight to optimise campaign performance, enhance audience targeting and conversion rates, and increase overall supporter lifetime value.
• Ensure all fundraising activity complies with relevant regulations and standards, including General Data Protection Regulation (GDPR), Fundraising Regulator guidance, and Gift Aid requirements.

Scope & resources

· Responsibility for Individual Giving acquisition performance and income growth

· Management of an annual acquisition budget (to be developed and scaled)

· Access to internal expertise across fundraising, marketing, digital and data

· Opportunity to shape agency relationships and campaign delivery

Success measures (KPIs)

· Delivery of annual acquisition income targets

· Growth in new supporters and donors recruited

· Improved cost per acquisition (CPA)

· Increased conversion rates and ROI

· Growth in regular giving numbers and value

· Improved retention and lifetime value (LTV)

Person Specification

Essential experience

· Proven track record of delivering successful acquisition or Individual Giving campaigns that meet income or growth targets

· Experience managing multi-channel marketing or fundraising campaigns

· Good understanding of digital acquisition and direct marketing techniques

· Experience managing budgets and analysing performance data

· Experience using CRM systems for segmentation, targeting and reporting

Skills & competencies

· Strong commercial and income-driven mindset

· Excellent analytical and data interpretation skills

· Ability to translate insight into high-performing campaigns

· Strong project and campaign management skills

Personal attributes

· Results-driven, proactive and accountable

· Comfortable working in a target-driven, performance-focused environment

· Collaborative and solutions-oriented

· Motivated by delivering measurable impact through income generation

· Interest in horticulture or the outdoors (desirable)

Why join Perennial

This is a unique opportunity to build and shape a growing Individual Giving programme within a respected national charity supporting people across the horticulture industry.

You will play a central role in turning engagement into income, helping ensure more people can access vital support before crisis happens.

The role offers:

· Real ownership and accountability

· Opportunity to shape strategy and delivery

· Scope to grow income and to make a tangible difference to people’s lives

Manage all new donor streams for the Trust, including mail, email, regular giving, mid-value supporters, and legacy prospects, while delivering multi-channel campaigns and creating strong welcome journeys. Convert one-off donors into regular givers, ensure smooth transition to long-term stewardship, and develop strategies to grow legacy and in-memory giving.

MAIN DUTIES AND RESPONSIBILITIES

 This role’s primary responsibilities will be as follows:

 1. Develop and implement the Trust’s strategy across regular giving, one of donors, mid value and legacy pledgers to acquire and steward new donors. Working with the other Individual Giving Manager and in consultation with the Head of Fundraising and Communications.

2. Prepare and monitor the annual income and expenditure budget with support from the Head of Fundraising.

3. Responsible for delivering existing integrated campaigns spanning direct-mail, partially addressed mail, inserts, telephone acquisition and digital channels against the agreed schedules, targets and budgets.

4. Work closely with the Database Manager (and relevant agencies) on criteria for data selections, data extractions and supply.

5. Measure attrition in key acquisition groups as well as other key metrics on an ongoing basis and develop strategies to reactivate and mitigate against donor attrition.

6. Work with a creative agency on campaigns across all Individual Giving streams, testing and adapting regularly to optimise results.

7. Work with the other Individual Giving Manager focused on retention, Database Manager and the appointed fulfilment house to ensure that supporters are managed to the highest level of donor care standards and GDPR guidelines. 

8. Continue to develop the regular giving acquisition proposition to grow each segment of supporters and negate attrition.

9. Maximise Gift Aid income from the acquisition appeals.

10. Working with Legacy Administration team lead on legacy marketing.

11. Remain current on developments to GDPR, especially to consent and ensure all campaigns comply with those guidelines.

12. As appropriate, to support and participate in any fundraising event organised by the Trust.

13.  Undertake other tasks as appropriate as directed by the Head of Fundraising & Communications.

We are excited to be collaborating with St. Lukes Hospice (Basildon & District), to support them with finding an Individual Giving Manager to manage the implementation of the individual giving strategy and develop the existing programme of activities and products.

This is a hybrid role based at the peaceful countryside Thurrock Hospice site in Essex, with 3 days a week in the office.

The Charity
A passionate and collaborative hospice, dedicated to working in partnership with the community and committed to providing high quality, safe and supportive specialist palliative care services.

You would be joining an inclusive and supportive team with access to employee benefits that include
- Time off to do as you please - we offer 30 days holiday plus bank holidays.
- Discounts at local fitness clubs, access topractical and emotional support.
- A pension scheme set up for you with Scottish Widows.
- The opportunity to develop in your career with different options depending on what suits your role best.
- Flexible working.

The Role
Develop annual delivery plans and lead delivery of individual giving fundraising products to achieve budget net income, working across products including on and offline cash appeals; supporter newsletters; regular giving; gifts in celebration; and incentivised giving.

Project manage all elements required to deliver planned activities, including producing plans, budgets and briefs; liaising with internal teams and external suppliers/agencies; writing and reviewing copy; and proofing artwork.

Plan and deliver the Hospices flagship in memory appeal, Light up a Life, including a cash appeal, local remembrance services, public dedication list instalments and a community radio show.

Monitor and evaluate income and expenditure, taking corrective action when necessary to reach targets.

The Candidate
Experience of individual giving / direct marketing within the not-for-profit sector, or comparable experience within the commercial sector.

Experience of using a variety of on- and offline channels to deliver successful marketing campaigns to acquire and develop donors / customers, including direct mail, email and social channels.

Experience of managing income and expenditure budgets, including reforecasting, and setting and monitoring performance against KPIs.

Experience of audience segmentation and use of data analysis to inform marketing / fundraising activity.

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful, but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

Hybrid (with travel to London as required)

Are you a creative, results-driven fundraiser with a passion for growing supporter engagement?
Join Shaftesbury as our Individual Giving Manager and play a key role in building lasting relationships with supporters while driving sustainable income that changes lives.

�� About Us

At Shaftesbury, we believe everyone deserves the opportunity to live a full and flourishing life. Guided by our core values—Open, Enabling, Inclusive and Courageous—we deliver high-quality disability services across adult care, children’s care and education.

We are committed to going the extra mile—creating opportunities for people to thrive, achieve independence, and feel part of their community.

�� The Role

As Individual Giving Manager, you will lead the development and delivery of innovative, multichannel campaigns to attract, engage, and retain supporters—helping to secure long-term income for Shaftesbury.

Key responsibilities include:

• Driving the acquisition of new supporters and maximising lifetime value
• Delivering impactful multichannel campaigns (digital, direct mail, DRTV, telemarketing, face-to-face, and radio)
• Growing regular giving, cash donations and gaming income streams
• Reactivating lapsed supporters and improving conversion journeys
• Creating compelling onboarding and supporter experiences
• Supporting retention activity including appeals and newsletters

You’ll work closely with the Head of Individual Giving, bringing fresh ideas, data-driven thinking and a passion for innovation.

✅ What We’re Looking For

• Proven experience in individual giving, fundraising or direct marketing
• Strong track record of delivering successful acquisition campaigns
• Creative, strategic thinker with a results-driven mindset
• Confident managing multiple campaigns and channels
• Passion for supporter experience and long-term relationship building

�� What You’ll Get in Return

We recognise that our people are our greatest asset—and we’re committed to rewarding your impact:

• �� Recognition & Reward – including vouchers up to £50
• �� Excellent training and development opportunities
• �� Generous annual leave – 25 days + bank holidays (rising to 28 days + BH)
• �� Pension scheme
• ❤️ Death in service scheme
• �� Employee Assistance Programme

�� Why Join Shaftesbury?

Because every interaction, every connection, every opportunity—we create adds up.

From friendship to independence, from challenges overcome to new experiences, we believe it’s the sum of many things that makes life meaningful. At Shaftesbury, you’ll be part of a team that empowers people to take part, contribute and be valued.

��️ Our Commitment

Shaftesbury is the disability charity that’s committed to enabling children, young people and adults to live a life that adds up for them.

What makes life liveable is never down to just one thing - it’s the sum of many things. From friendship to fun; from companionship to community; from a great chat to a challenge overcome, it all adds up – to Shaftesbury.

Through a wide range of disability care, special education, and rehabilitation services we promote inclusion and wellbeing for all. Together, we work to see people take part, contribute and be valued. We put the elements in place that all add up to connected lives.

Shaftesbury is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. All offers of employment are subject to an enhanced DBS/Access NI check.

Shaftesbury is committed to the Disability Confident Scheme and to equal opportunities therefore we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation.

Please note that the closing date for this vacancy may be brought forward if a strong applicant is identified, so early applications are encouraged.  

As Individual Giving Officer, you will plan and deliver compelling campaigns to engage with and drive action from existing supporters. 

You will work on a range of products in this crucial income stream including regular giving, cash appeals and lottery. 

This is an exciting time for the Individual Giving team and as a vital member of our team, you’ll work to maximise the return on investment made by Maggie’s in this area and achieve significant growth in revenue income - ultimately to bring Maggie’s cancer care to everyone who needs us.

Please see the attached job description for further details.

We are looking for a Supporter Engagement Manager to drive growth in the Individual Giving programme through a mix of acquisition and retention campaigns.

This is a hybrid role with 3 days a week in the North London office. The team can consider 4 or 5 days a week.

The Charity
A warm and collaborative hospice, with offices are in an incredible new purpose built building in a beautiful nature reserve. The team are on site with patients and community they support and it is a warm, collaborative space. The team of 40 raise £4.7m.

The Role
With support from the Head of Supporter Engagement and the Supporter Engagement Officer, you would develop and deliver the annual Individual Giving programme including acquisition and retention activities.

Manage the Door-to-Door Supporter recruitment campaign and the external F2F agency relationship.

Take responsibility for growing the Lotteries programme through a rolling programme of promotions to existing and potential Supporters.

Lead on digital campaigns to recruit and retain new supporters.

With support, produce annual Individual Giving budgets and monitor performance against agreed targets on a rolling basis.

Line manage the Supporter Engagement Officer, who oversees primarily challenge events activities.

The Candidate
Demonstrable experience of successfully managing Individual Giving and Supporter stewardship programmes and budgets.

Demonstrable experience of developing and delivering digital campaigns.

Experience of developing supporter segmentation strategies and working with a CRM.

*Please note applications are being reviewed on a rolling basis.*

The hospice offer fantastic benefits including:
12 weeks full pay, followed by 1 4 weeks half pay. Paternity leave 3 weeks full pay (statutory qualifying & length of service applies). Additionally, paid leave for miscarriage 5 days for the individual or 2 days for a partner.
Salary sacrifice scheme offering the opportunity to purchase a bike and accessories.
Employees with caring responsibilities entitled to 2 days paid carers leave, to support a dependant.
Free local parking, and discounted lunches.
Each employee receives suitable training and development opportunities.
Life Assurance (Death in Service).
Blue Light card offering discounts at various popular brands and stores.
Up to 6% matched pension.

IMPORTANT NOTE
Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful, but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.