Individual giving and supporter care manager jobs
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About The Role
As Individual Giving & Supporter Care Manager at Place2Be (within a Fundraising Team of 27), you will play a significant part in the Individual Giving and Philanthropy & Special Events team, in a busy and varied role. The Individual Giving and Supporter Care team consists of the Individual & Supporter Care Manager, a Supporter Care Officer and an Income Processing Assistant, and sits alongside the Philanthropy and Special Events team under the leadership of the Deputy Director of Fundraising.
We are seeking a dynamic and experienced Individual Giving & Supporter Care Manager to lead the development and delivery of our Individual Giving & Supporter Care programme, to include 2-3 appeals each year, delivery of our annual supporter magazine, legacy and in-memory income, income processing and ensuring that our supporters are being looked after in the best possible way.
This role is pivotal in engaging supporters, raising vital income and enhancing our organisation’s profile through exceptional communications. You will work closely with colleagues across Fundraising, Communications, Finance and Operations to deliver strategic, creative and impactful communications that inspire and connect with our supporters and the general public. With a strong understanding of donor engagement, acquisition and retention, you will drive income growth through this programme.
Together we can change children’s lives. At Place2Be, we believe every child should have easy access to mental health support whenever they need it. We create a safe place in schools where children and young people can open up without pressure or stigma, allowing our highly skilled and diverse counsellors to reach children, young people and their families who need us.
For a career with purpose, this is your place.
Recruitment Process:
As part of your application you will need to answer some shortlisting questions. Please answer these as fully as you can, we recommend using the STAR model. Situation, Task, Action Result.
Closing date for applications: Midnight on Monday 4 May
1st Interview date:(in person) – Monday 11/Tuesday 12 May
2nd interviews (online) – Monday 18 May/Tuesday 19 May
Our Benefits
When you work at Place2Be –whether that's in a school, supporting families, providing clinical supervision, or in IT, Finance, or Fundraising –every role can make the difference to a young person. To achieve this, we ask that you bring your best self to your role and our commitment to you, is to welcome you into our community, and help you progress. Because we know that you being at your best, means the best outcomes for the children we support.
Here’s just a few things we have on offer:
- Annual Leave that increases with service
- Comprehensive learning and development to enable you to progress your career
- 5% contributory pension scheme
- Life assurance of four times your annual salary
- A comprehensive employee assistance programme
- Mobile Phone Discounts (EE network)
- Wellbeing days to allow you some ‘you’ time
- Christmas holidays closure period in addition to your annual leave
We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability. We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented within our organisation.
We are proud to be a disability confident employer and will ask you during your application If you wish to be considered for a guaranteed interview under the disability confident scheme. Under the scheme we commit to offering an interview to disabled applicants that meet the minimum criteria as outlined in the job role.
If you have any questions about the scheme, or require any adjustments to help you complete an application then please contact the recruitment team.fun
We recognise that AI is becoming part of daily life and you may want to use it to help you format your CV, create responses to application questions or even help you prepare responses. AI can be a powerful enabler and we are open to you using it to apply for roles with us, but we ask you to ensure anything you submit truly represents your capabilities and viewpoint. We value honesty, integrity and creativity and want to understand what you will uniquely bring to our team.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
we believe every child should have easy access to mental health support whenever they need it.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We're the UK's specialist blood cancer charity and our vision is clear: we’re here to beat blood cancer. We fund world-class research; provide information and support to patients and their loved ones; and raise awareness of blood cancer.
Blood Cancer UK is looking for a Direct Marketing Manager to deliver innovative, insight-led direct marketing campaigns that grow supporter engagement and maximize income. This is an exciting opportunity to join a collaborative, high-performing team and help shape digital fundraising products and campaigns that make a real difference to people affected by blood cancer.
Based in London with hybrid working options (2–4 days per month in the office may increase dependent on business needs) this role offers hands-on campaign delivery, opportunities to develop new fundraising products, and the chance to contribute to strategic digital acquisition. If you enjoy using data to drive decisions, experimenting with new approaches, and delivering campaigns that really engage supporters, we’d love to hear from you.
We are committed to actively promoting equality, diversity, and inclusivity. In line with our strategy we welcome approaches from individuals from underrepresented groups, including minority communities, and applicants with a disability, to better reflect the community we serve and help broaden our perspectives.
We research, we support, we care. Because it’s time to beat leukaemia, lymphoma, myeloma and all types of blood cancer.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
As the Hospice develops our community engagement and supporter base, we are looking for an ambitious Supporter Development Manager to help build sustainable income and partnership relationships to support the Hospice into the future.
This is a key role within the Income Generation team. You will take ownership of a defined geographical area across South Warwickshire and become the Hospice’s visible ambassador, focused on building sustainable support pipelines across communities, businesses and individuals. You will work closely with colleagues across the Income Generation team, including retail, to support events, campaigns and supporter engagement to maximise opportunities and build joined-up supporter journeys.
You will be a confident relationship-builder, with experience of developing fundraising or partnership opportunities across local communities. Your work will help ensure that more families across South Warwickshire can access compassionate hospice care when they need it most.
The Shakespeare Hospice provides compassionate care and support to people across South Warwickshire facing life-limiting illness. Every year, our services support hundreds of people through diagnosis, treatment, survivorship and bereavement.
For everyone in our community affected by a life-limiting illness or bereavement to be able to access compassionate care and the support they need
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Help tackle loneliness among older people in care homes
Thousands of older people living in care homes receive few or no visitors. Friends for Life Bedfordshire exists to change that.
Through our befriending and group activities, we bring companionship, connection and meaningful relationships to care home residents across Bedford and the surrounding area.
We are now looking for a Fundraiser to help secure and grow the income that makes this work possible.
About Friends for Life Bedfordshire
We are a Bedford-based charity working to address the social isolation of older residents in Bedfordshire’s care homes.
Founded in 2007, we have grown from a small local initiative to a registered charity with c90 volunteers supporting more than 30 care homes across Bedford Borough. In the last year, over 1,100 care home residents received our services.
The Role
This is a pivotal role for the charity. It is key to the delivery of our business plan and growth aspirations.
You will take ownership of fundraising and income generation, ensuring we have the resources to sustain and grow our impact.
You will lead on grant fundraising whilst also developing community and individual giving, and delivering engaging fundraising events.
This is a hands-on role in a small organisation, so you will have real ownership and visibility. You will shape our fundraising strategy and directly influence how many residents we can reach.
This role is suited to someone who is both strategic and practical — someone who can develop the fundraising strategy and the plan to deliver this, but is equally comfortable writing applications, building relationships and making things happen.
Key Responsibilities
Grant Fundraising
- Identify and secure funding from trusts, foundations and statutory bodies
- Write high-quality, compelling funding applications
- Build and manage a strong pipeline of funding opportunities
- Maintain relationships with funders, including reporting and stewardship
Community & Individual Fundraising
- Grow income through local partnerships, supporters and community initiatives
- Engage schools, businesses and individuals to generate support
- Work with Marketing, Partnerships & Activities Lead to develop campaigns that drive regular and one-off donations
- Strengthen our local supporter base and visibility
Fundraising Events
- Plan and deliver fundraising events (community and corporate), managing logistics, budgets and stakeholder coordination
- Work with Marketing, Partnerships & Activities Lead to promote events through social media and marketing platforms
- Ensure events are engaging, effective and financially successful
- Evaluate performance and improve future activity
Strategy, Compliance & Reporting
- Develop and deliver a clear fundraising strategy aligned to organisational goals
- Track performance against targets and provide insight
- Ensure all fundraising is compliant with regulations and best practice
- Represent the charity externally with confidence and credibility
About You
We are looking for someone who can take ownership of fundraising and produce results in a small, resource-constrained environment.
You will likely bring:
- Experience developing or contributing to a fundraising strategy
- Proven experience in fundraising, with a track record of generating income
- Strong experience in writing successful grant applications
- Experience of developing and growing income from community fundraising initiatives (e.g. partnerships, volunteer-led activities, individuals and events)
- Ability to build and manage relationships with funders, donors or partners
- Strong written communication skills — able to create compelling cases for support
- Ability to work independently, prioritise effectively and meet deadlines
- A proactive, resourceful approach — you don’t wait to be told what to do
- Comfortable balancing strategy with hands-on delivery
What We Offer
- £16.79 per hour (£18,334 per year for 21 hours per week)
- Employer pension
- Flexible and hybrid working
- A supportive and passionate team of staff, volunteers and trustees
- The chance to transform the lives of care home residents every single week
How to Apply
Please submit your CV and a short covering statement outlining how your experience aligns with the position.
Selection will be via an interview.
Please note that applicants must have the right to work in the UK and be able to evidence this prior to interview.
Finally, the role is subject to an Enhanced DBS check.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We're the UK's specialist blood cancer charity and our vision is clear: we’re here to beat blood cancer. We fund world-class research; provide information and support to patients and their loved ones; and raise awareness of blood cancer.
Are you a strategic marketing leader with a passion for making a difference? Blood Cancer UK is looking for a Senior Direct Marketing Manager to manage a high-performing team, deliver insight-led, multi-channel campaigns, and make a real difference to the lives of people affected by blood cancer. This is an exciting opportunity to be responsible for impactful direct marketing campaigns that grow individual giving and engage supporters.
Based in London with hybrid working options (2–4 days per month in the office, may increase dependent on business needs), this role offers the opportunity to lead a talented team, innovate with digital channels, and champion campaigns that engage and inspire supporters. If you thrive on turning data into action and delivering outstanding results, we want to hear from you.
We are committed to actively promoting equality, diversity, and inclusivity. In line with our strategy we welcome approaches from individuals from underrepresented groups, including minority communities, and applicants with a disability, to better reflect the community we serve and help broaden our perspectives.
We research, we support, we care. Because it’s time to beat leukaemia, lymphoma, myeloma and all types of blood cancer.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Following the growth of the Income Generation team Severn Hospice is expanding.
Severn Hospice is a leading regional charity providing compassionate care for people living with incurable illness across Shropshire, Telford & Wrekin, and Mid Wales. We are looking for an experienced, compassionate and motivated fundraiser to help grow our Individual Giving programme, a vital source of income that enables us to continue delivering our caring services.
As Senior Individual Giving Fundraiser, you will play a key role in shaping and delivering fundraising activity that inspires supporters and maximises engagement, income and lifetime value.
Leading a diverse portfolio including regular giving, appeals, in memoriam gifts, funeral donations and general donations, you will use insight-led planning and thoughtful communication to engage supporters, build lasting and meaningful relationships and encourage long-term giving.
Working closely with colleagues across the income generation and communications teams, you will develop campaigns, initiatives and supporter journeys that make new and existing supporters feel valued, informed and inspired by the difference they make.
This role combines strategic oversight with hands-on delivery. You will manage budgets, plan and monitor campaigns, evaluate performance, and ensure compliance with all relevant regulatory and best practice standards. You will also line-manage the Legacy Fundraiser, supporting the development of legacy income as part of the wider Individual Giving programme.
Severn Hospice is a wonderfully rewarding place to work. If you are an experienced, creative and relationship-focused fundraiser with a passion for supporting your local community, we would love to hear from you.
The client requests no contact from agencies or media sales.
Prostate Cancer Research – Individual Giving Manager
Location: Holborn, London. Hybrid working.
Salary: £43,000–£48,000 per annum, with a clear progression pathway.
Contract: Permanent, full-time hours.
Prostate Cancer Research is seeking a driven Individual Giving Manager to play a pivotal role in building and delivering a high-performing fundraising programme at a time of significant growth.
Prostate cancer is now the most common cancer in the UK. At Prostate Cancer Research (PCR), the focus is on accelerating better outcomes for patients, from funding pioneering research to shaping national screening policy. Individual Giving is central to this mission. With a rapidly expanding supporter base and increasing investment in growth, PCR is looking for someone who can help take this programme to the next level.
Working closely with the Head of Individual Giving and Legacies, this role will act as the operational lead for Individual Giving activity, translating strategic direction into effective, insight-led campaigns. The post-holder will take ownership of campaign planning and delivery across multiple channels, driving both acquisition and retention, ensuring activity is optimised for impact and return on investment.
This role will lead the implementation of integrated campaigns across digital and offline channels, including social media, search, email, direct mail and telemarketing. It will also involve managing agency relationships and analysing performance data while continuously testing and refining approaches to maximise results. Alongside this, the Individual Giving Manager will play a key role in developing supporter journeys, creating compelling content and strengthening long-term supporter engagement.
The successful candidate will have proven experience in Individual Giving, with a strong track record in delivering multi-channel campaigns across acquisition and retention. They will be confident managing agencies, working with digital platforms such as Meta and Google Ads and using data to inform decision-making. Strong communication, organisational and analytical skills are essential, alongside a proactive mindset and a desire to test, learn and innovate.
This is an exciting opportunity for someone looking to step into a role where they can shape and grow an Individual Giving programme in a forward-thinking, life-saving charity.
Please download our Candidate Pack for further information [PDF], which includes details on how to apply.
Closing date: Wednesday 13th May
Transforming Research. Transforming lives.

Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Individual Giving Lead When You Wish Upon a Star | £30,000–£35,000 | Nottingham / Hybrid | Permanent
Some roles are defined before you arrive. This one is defined by you.
When You Wish Upon a Star grants life-changing wishes for children with terminal and life-threatening illnesses. Every wish is a memory that lasts a lifetime for a family facing the unimaginable. The cause is immediate, emotionally powerful and directly translatable into the kind of impact that makes supporters proud to be involved.
We are looking for someone to develop and lead our individual giving function. You will shape the strategy, grow and steward our community of individual supporters, and define what this looks like for Wish. You will have the full backing of the CEO and board, direct access to senior leadership, and the freedom to bring your own thinking, creativity and ambition to a function that is yours to build.
If that sounds like the role you have been waiting for, we would love to hear from you.
What you will be doing
You will identify, engage and grow a community of individual supporters who feel deeply connected to our mission, developing propositions and campaigns that are emotionally compelling and inspire long-term giving. You will represent Wish confidently, create the systems and supporter journeys that enable sustainable growth, and lay the foundations for an individual giving programme that grows in both income and impact. As income grows, so does the role. The expectation is that this person builds not just a strong base of individual supporters but, in time, a team around it.
You will work closely with the Head of Income Generation and Board, with realistic targets in the early stages that give you the time and space to build meaningful relationships rather than focus on short-term gains. This is not a role where you will be left to figure it out alone. It is one where your ideas are valued, your judgement is trusted, and your ambition is actively supported.
What you will bring
Experience developing, growing or significantly influencing individual giving income streams, including regular giving and lottery programmes, and engaging supporters at scale to inspire long-term and higher-value giving. Experience of managing the end-to-end supporter journey through CRM systems, using insight and data to drive acquisition, retention and growth.
A strong instinct for understanding what motivates people to give, and the ability to turn that insight into campaigns and experiences that feel personal, compelling and effective. Comfort with ownership, and the confidence to create momentum and build something from the ground up.
What we offer
We know what we are asking of you and we have built a package to reflect it.
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£30,000–£35,000, reviewed as the function grows
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25 days holiday rising to 30 with service, plus 3 days at Christmas not taken from your allowance
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2 Wish Maker days each year to make your own wishes come true
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6 months full maternity pay
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Full sick pay from day one
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Flexible working with full trust over how you structure your hours
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A culture built on genuine care for the people who work here
How to apply
We invite you to explore our recruitment pack for more information on the role and how to apply.
Granting the wishes of children living with life-threatening or terminal illness


The client requests no contact from agencies or media sales.
Working as a member of the Individual Giving team within the Income Generation and Marketing Directorate the post holder is responsible for working with the Individual Giving Manager to implement the individual giving strategy to grow income within this area.
This role leads on individual giving campaigns, appeals and in memory events, enabling families and loved ones to honour and celebrate those cared for by the hospice. The postholder will build long-term relationships with donors, ensuring all interactions reflect the hospice’s values.
The role will support the generation of funds across east Suffolk and Great Yarmouth and Waveney..
Join us and you’ll become part of our team that cares about the work they do and the people they work with to make a difference for local people.
St Elizabeth Hospice is committed to safeguarding and protecting the adults and young people that we work with and has a zero-tolerance approach to abuse, neglect and discrimination of any person. As such, all posts are subject to a rigorous safer recruitment process, including the disclosure of criminal records and vetting checks. We have a range of robust safeguarding policies in place which promote safeguarding across the hospice and staff are expected to undertake regular, mandatory safeguarding training to equip them with the knowledge and skills to identify and respond to potential risks.
St Elizabeth Hospice is an independent charity and hospice, which improves life for people in the East Suffolk, Great Yarmouth and Waveney areas living with a progressive or life-limiting illness.
Established in 1989, the hospice has built a reputation for delivering high-level care to patients and the community it serves. Through medicine and therapy, they ease pain; give life purpose and make life liveable. Last year the charity supported over 4,000 patients and their families.
The hospice’s work is centred on the individual's needs and they provide specialist support wherever it is needed; whether that is in the home, another setting in the community, in hospital or in the hospice itself. Support is provided to patients and their families via the Inpatient Unit, the Community Care Unit including outpatient’s clinics, home visits from the community nursing, medical or therapy team, the OneCall 24/7 telephone helpline and bereavement support.
In 2023, St Elizabeth Hospice merged with East Coast Hospice to form a collaborative approach to developing achievable and sustainable specialist palliative care services for people living the Great Yarmouth and Waveney area.
We have to generate over 70% of our funding ourselves and our Income generation team are key in helping us achieve this.
For an informal discussion about the role please contact Catherine.Sheppard, Individual Giving Manager
The client requests no contact from agencies or media sales.
As Individual Giving Officer, you will plan and deliver compelling campaigns to engage with and drive action from existing supporters.
You will work on a range of products in this crucial income stream including regular giving, cash and lottery.
This is an exciting time for the Individual Giving team and as a vital member of our team, you’ll work to maximise the return on investment made by Maggie’s in this area and achieve significant growth in revenue income - ultimately to bring Maggie’s cancer care to everyone who needs us.
Please note that interviews will take place w/c 11th May in our Hammersmith office.
Please see the attached job description for further details.
Maggie's provide free cancer support and information in our centres alongside NHS hospitals and online.
The client requests no contact from agencies or media sales.
Prospectus is delighted to be working with our client to help them recruit for an Individual Giving and Supporter Care Assistant. The organisation is the Army's national charity, here for soldiers, past and present, and their families for life.Last year we supported over 75,000 soldiers, veterans and their families through this work including by funding 86 charities.
This is a permanent role paying a salary of £32,929 per annum. The postholder will be working in a hybrid model from their offices in Victoria, London.
The Individual Giving and Supporter Care Assistant will be responsible for processing supporter donations, answering supporter queries on email, in writing, and over the phone. You will also be assisting the Individual Giving Manager with their work, process invoices, and maintain filing systems for supporter correspondence & records.
The ideal candidate will have excellent verbal communication and phone manner and confidence in communicating with a wide range of people at all levels. They are looking for someone with good written communication skills, with a fluent writing style and good knowledge and practical use of the English language.
At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact Ariha Semontee at Prospectus.
If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you.
In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon.
Be there when it matters.
Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone. We are there when it matters.
Do you have Individual Giving experience, particularly in Lottery, Regular Giving or cash recruitment?
If so, Sue Ryder has a fantastic opportunity to be our new Supporter Engagement Individual Giving Officer, helping to deliver the acquisition programme across Individual Giving, Regular Giving and Lottery at Sue Ryder.
Reporting to the Supporter Engagement Individual Giving Manager you will work as part of the Supporter Engagement Individual Giving Team, recruiting new donors and maximising income across a variety of direct marketing campaigns and activities, supporting on a variety of projects across Individual Giving; including Face to Face, direct mail, email, digital, and telephone campaigns, including work on the national fundraising Lottery.
The successful candidate will be expected to attend our Euston office once a week, although there is some flexibility around this for the right candidate.
Key Responsibilities:
• Planning and delivery of multi-channel direct, telemarketing and digital marketing campaigns; to include briefing in new products, managing timings, campaign budgets, collating feedback and approval from key stakeholders, liaising with suppliers and ensuring materials are compliant and on-brand
• Work with the Supporter Engagement Individual Giving Manager to forecast income and expenditure for campaigns and ensure spend remains within budget.
• Manage all aspects of effective and inspiring welcome Journeys. Reviewing data, cancellations and implementing communications to reduce attrition accordingly
• Responsible for Individual Giving campaigns, including delivery of fundraiser training, campaign briefing, day to day agency management and overseeing compliance
Desirable Criteria
• Experience of supporter recruitment
• Experience of either lottery or regular giving fundraising
• Experience of managing external agency relationships
Minimum Essential Criteria
• Experience of Individual Giving fundraising or transferable experience
• Experience of working with databases (Raisers Edge experience preferable)
• Strong knowledge of Microsoft Office packages with advanced Excel experience
• Interpersonal skills – experience of working within a team (ideally across multiple teams), customer service
• Experience of working with third party suppliers and managing relationships
• Experience of developing compelling marketing materials and copy for print, web and social media
• Strong ability to think innovatively to improve supporter experience and make processes more efficient
• Able to manage deadlines and prioritise workload
Closing date: 27th April
Interviews: w/c 11th May
**We reserve the right to close this advert prior to the closing date should we feel we have a sufficient number of suitable applications.
Competitive Benefits Package
- 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)
- Company pension scheme
- Staff discount with thousands of retailers
- Refer a Friend scheme - £250 payment
- Enhanced maternity, paternity and adoption pay
- Enhanced sick pay
- Electric Vehicle Scheme
- Healthcare Cash plan, to claim back costs of routine healthcare
- Death in Service benefit
- Staff discount of 10% on new goods online
- Structured induction programme and learning and development opportunities.
- Access to Employee support programme
- and lots more. Please visit our careers website for the full list.
If you want more than just a job, we want you.
Join the team and be there when it matters.
Our commitment to equity, diversity and inclusion
At Sue Ryder, we recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion among our workforce, and eliminating unlawful discrimination.
We welcome applications from people from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, those from lower socio-economic backgrounds, and those living with disabilities.
As a Disability Confident Committed employer, we’re proud to support the ‘Offer an Interview’ scheme. This means we will offer an interview to all disabled applicants who best meet the minimum essential criteria for the role.
We use inclusive recruitment practices including sharing interview themes or questions in advance, offering remote interviews where needed, and other accessibility support.
Once in post you’ll have access to staff and volunteer networks for LGBTQ+ colleagues, ethnic diversity and equity, people with disabilities, and women and non-binary individuals, plus an Inclusion Passport to record and carry your workplace adjustments.
Join us in creating a culture where everyone feels respected, valued, and able to thrive.
Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone. We are there when it matters.
Location: London, hybrid working with a minimum of one day per week in the office
Hours: Full-time, 35 hours per week
Build the future of individual giving
An international charity supporting people working at sea is seeking an Individual Giving Manager to lead a step-change in how individual fundraising is planned, delivered and grown.
Individual giving is already generating around £450k per year, with clear ambition to increase this by £100k per year over the next two years. Appeals, digital income and event-driven donations are in place, but there is no single, coordinated strategy or supporter journey. This role exists to design and deliver that strategy.
You will have the opportunity to build strong foundations, introduce clearer processes and automation, and bring coherence to supporter communications and stewardship. There are immediate opportunities for growth, alongside longer-term strategic development.
What you will do
- Design and deliver a clear, ambitious individual giving strategy to grow income and improve supporter retention
- Lead multi-channel appeals and campaigns, including seasonal and end-of-financial-year activity
- Develop coordinated donor journeys across direct mail, digital, events and regular giving
- Improve segmentation, targeting and use of insight to increase engagement and return on investment
- Make effective use of CRM and email marketing systems to support growth and automation
- Oversee supporter care, ensuring timely, accurate and thoughtful responses to supporters
- Manage legacy and in-memoriam fundraising, strengthening and refining existing pipelines
- Work closely with marketing, data and finance colleagues to ensure strong infrastructure and reporting
- Build processes that enable the programme to scale sustainably over time
About you
You will bring:
- Significant experience in individual giving or direct marketing fundraising
- A strong track record of developing and delivering income-generating campaigns
- Strategic thinking combined with the ability to build practical systems and processes
- Confidence using data and insight to shape decisions and improve performance
- Excellent written communication skills and an understanding of supporter motivation
- A collaborative approach and empathy with a mission-driven organisation
Why join
You will be joining a collaborative and supportive team with a strong culture and clear ambition. This role offers genuine ownership, the chance to professionalise an important income stream, and the opportunity to make a meaningful difference to people working in some of the most challenging conditions in the world.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
You don’t have to look very far in the UK’s opera world to find someone who started their career with BYO. Onstage, backstage, in the rehearsal room, the dressing room and in front of the orchestra – for more than 35 years we’ve been helping young people find their feet in the professional world.
BYO is the UK’s national training opera company, a place for young people who are in that awkward stage between education and proper working life where they can kick-start their careers. That’s what the ‘youth’ in our name refers to – not age, but the fact that our participants are all at the beginning of their lives in opera.
We’re looking for an experienced fundraiser to manage and grow BYO’s base of supporters. As head of individual giving you’ll be responsible for finding, cultivating, and upgrading donors through campaigns, events, stewardship and personal engagement. This is a permanent role, and while the post is envisaged as full time, we are open to part-time or flexible arrangements for the right candidate.
Job title: head of individual giving
Job type: permanent, full time (40 hours a week), including occasional evenings and weekends, although we’re open to part-time and flexible working
Location: hybrid – mostly remote but with regular meetings and attendance at sessions in London
Reports to: chief executive
Start date: as soon as possible
Salary: £38,000 / year
Probation: 6 months
Closing date: midday, Wednesday 6 May 2026
This is the job for you if you have:
- Experience in the individual giving side of fundraising (or a comparable relationship-based income role)
- The ability to build and maintain relationships with donors, including making asks and securing income
- Experience working with senior stakeholders, trustees, or volunteers in a fundraising context
- Strong organisational skills, with the ability to manage multiple priorities
- Experience of a CRM-centric way of working and familiarity using and managing a CRM system to process supporter data and track engagement
- Excellent and adaptable written and verbal communication skills
- A enthusiastic and collaborative approach, with a willingness to contribute across the organisation
- A proactive, self-motivated approach, with the ability to spot opportunities and follow them through
- Strong attention to detail and commitment to high standards
- Knowledge of major donor fundraising and cultivation techniques
- Understanding of data protection and fundraising best practice
The client requests no contact from agencies or media sales.
Harris Hill are delighted to be working with a fantastic charity to recruit for The Individual Giving & Supporter Care Assistant role in order to play a key part in ensuring supporters receive excellent service while helping to process and manage donations accurately. This is a varied role combining direct communication with donors, finance support and database management.
Key responsibilities:
- Process donations received via post, telephone, online platforms, and standing orders, liaising with the Finance team where needed
- Manage daily income processing, ensuring all donations are correctly recorded or forwarded
- Oversee Gift Aid processing, including checking, scanning, and secure storage
- Respond to supporter enquiries via phone, email, and post in a professional and timely manner
- Maintain and update donor records, including changes to personal details and communication preferences
- Manage filing systems and maintain accurate records of correspondence
- Record Legacy and In Memoriam income and maintain related communications
- Support fundraising campaigns by assisting with data checks, proofing materials, and coordinating with external partners
About you:
- Experience working in an office or administrative environment
- Strong IT skills, including Microsoft Word, Excel, Outlook, and PowerPoint
- Excellent written and verbal communication skills with a confident telephone manner
- High attention to detail and ability to work accurately under pressure
- Strong organisational and time management skills, with the ability to manage multiple tasks
- Experience using databases or similar systems
- Professional, discreet, and able to handle sensitive information with tact
- A collaborative and positive approach, with a willingness to support team objectives
Salary & Benefits
- Salary: £32,929
- Contract type: Permanent, full-time
- Location: London, hybrid working, 2 days in the office
- Deadline: Monday 11th May at 8am
- Interview: Monday 18th May
Benefits include
- 30 days’ holiday, plus bank holidays.
- Employer Pension Scheme, with matched employer contributions up to 8%. (after 3 months)
- Flexible and hybrid working (minimum two days per week in the office).
Recruitment process: Cv and Supporting Statement to
If this sounds like you, then please do get in touch ASAP!
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.