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Page 3 of 22
Remote
£24,018 (pro-rata £18,013.70) – this includes a 3.5% shift increase.
Part-time (25 hours, normally worked across 4 days)
Permanent
Job description

Working as part of the Helpline team, the Helpline Advisor’s role is to ensure that incoming contacts from our beneficiaries receive high quality, timely support when they need it. The role will be busy and varied, and each shift will involve responding to contacts across Beat’s different support channels including telephone, webchat, email, social media, and facilitating daily online peer support groups. The Helpline Advisor will work closely alongside the Helpline team who are currently all based remotely. This includes Senior Helpline Advisors, Digital Helpline Volunteers, the Deputy Helpline Manager, and the Helpline Manager. Beat are receiving more contacts than ever before, this is an opportunity to make a difference to the lives of each and every person that gets in touch, this includes sufferers, family, friends, supporters and more.

We particularly encourage applications from Welsh speakers for this role; we have received funding from the Welsh government and are looking to improve our service delivery for our Welsh-speaking beneficiaries.

Application resources
Organisation
Beat Eating Disorders View profile Organisation type Registered Charity Company size 101 - 500

Founded in 1989 as the Eating Disorders Association, our mission is to end the pain and suffering caused by eating disorders.

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Posted on: 11 February 2026
Closing date: 23 February 2026 at 09:00
Tags: Advice / Information, Social / Support Work