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We have an opportunity for a Customer Service Operations Manager, to join the team at SNG on a fixed term basis for 12 months.
You'll be based from our office in Hertford, combining office and home working to ensure a positive work/life balance.
The starting salary is £40,000 - £45,000 depending on experience.
The Role
As a Customer Service Operations Manager you'll lead the Customer Services team to deliver a consistent, high-quality service “right first time” for our customers and maintain high data quality in our customer data sources.
You will lead customer services through a period of transformational change to ensure the centre-led approach is embedded and consistently delivers a great customer experience across all channels.
Your responsibilities will include:
- Driving continuous improvement across Customer Services in line with best practice and delivering tangible benefits to the customer and the business
- Optimising customer contact across each channel, through a focused approach in meeting customer demand
- Ensuring the team deliver to KPI's in line with the business and customer needs resulting in an exceptional customer experience
- Managing the Customer Contact team with a focus on articulating a clear vision, providing direction, and promoting a culture of accountability, high performance, and continuous improvement
- Ensuring clear and consistent data is captured relating to customer queries in line with GDPR guidelines, and using any data trends to support business decisions and continuous improvement
What we're looking for
You should have previous experience in a similar role, and be able to demonstrate experience of leading large customer services teams in a multi- channel environment.
You'll also need:
- The ability to inspire, support and develop others to optimise their performance
- Experience in improving productivity performance and enhancing processes
- Evidence of excellent customer service achievements in a delivery environment
- Strong stakeholder management skills with demonstrable ability to engage and influence others to deliver the best outcomes
- Excellent communication, interpersonal & influencing skills
- A track record of meeting deadlines and working effectively with others
About us
It's an exciting time to be a part of the team as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 85,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations.
We invest for the long term, in individual homes, our customers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength will enable us to meet housing needs, regenerate places and build on the existing strengths in our communities.
We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.
We have some great benefits at SNG, including:
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- Chance to buy or sell holiday as part of our flexible benefits package
- 3 additional wellbeing days and 2 paid volunteering days
- Generous matched pension scheme up to 12% and Life cover at 4x salary
- Options for private medical insurance, dental insurance and critical illness cover
- Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service
If you would like the opportunity to make a real impact within our changing and growing organisation, we would love to hear from you!
The client requests no contact from agencies or media sales.
As Financial Accountant, you'll be a key member of the Finance team, reporting to the Financial Controller. You'll manage a small team of two direct reports and take ownership of critical financial processes that underpin Kew's operations.
Your responsibilities will include:
- Managing the Financial Accounting function – leading your team to maintain accurate financial records, approving journals, overseeing balance sheet reconciliations, managing Kew's Fixed Asset Register, and ensuring month-end deadlines are consistently met
- Year-end accounts and audit – preparing Kew's Annual Report and Accounts (including SORP-compliant financial statements), managing the Enterprises subsidiary accounts, and acting as a key liaison with the National Audit Office
- Taxation and compliance – managing preparation and submission of VAT, direct tax and Gift Aid returns, providing expert advice to colleagues across Kew on complex tax issues, and liaising with HMRC and external advisors
- Treasury and cash management – supporting the Financial Controller with cash flow forecasting, banking relationships, and treasury operations
- Kew Foundation – managing financial accounting services for this separate charity, including balance sheet reconciliations, investment accounting, and preparation of annual accounts and audit support
- Systems management – providing first-level support for our Unit 4 Agresso system, managing user access and permissions, and driving system improvements
About you
You'll be a professionally qualified accountant (ACA, CIMA, ACCA or equivalent) with substantial post-qualification experience in financial accounting within a complex organisation, ideally from the commercial or not-for-profit sector.
You'll bring:
- Strong knowledge of charity financial reporting and statutory accounts preparation
- Experience managing taxation requirements including VAT, Gift Aid and employment status determinations
- Excellent attention to detail with strong organisational and time management skills
- The ability to communicate complex financial concepts clearly to non-finance stakeholders
- Advanced Excel skills and experience with financial systems (Agresso experience highly desirable)
- A collaborative approach and the resilience to manage competing priorities and deadlines
Interviews are expected to take place week commencing 10th November.
This role is based at Kew with the option of regular home working, subject to operational requirements.
About Us
The Royal Botanic Gardens, Kew (RBG Kew) is a leading plant science institute, UNESCO World Heritage Site, and major visitor attraction. Our mission is to understand and protect plants and fungi for the well-being of people and the future of all life on Earth.
We are working to end the unprecedented extinction crisis and to help create a world where nature is protected, valued by all and managed sustainably. We will achieve these goals by drawing on our leading scientific research, unrivalled collections of plants and fungi, global network of partners, inspirational gardens at Kew and Wakehurst, and our 260 years of history.
Join us on our journey as protectors of the world’s plants and fungi.
Our fantastic benefits package includes opportunities for continuous learning, a generous annual leave entitlement, flexible working to help you maintain a healthy work-life balance, an Employee Assistance Programme and other wellbeing support such as cycle to work scheme and discounted gym membership. We also offer a competitive pension, an employee discount scheme and free entry into a wide range of national museums and galleries, as well as access to our own beautiful gardens at Kew and Wakehurst.
We are dedicated to equality of opportunity and welcome applications from all sections of the community. We are committed to interview disabled applicants who meet the essential criteria for the post.
No agencies please.
A Rocha UK is the only national Christian conservation charity in the UK. Our mission is to mobilise Christians and churches to care for the natural world. We do this currently through a number of programmes reaching different parts of the Christian community: Eco Church for local churches, Partners in Action facilitating conservation efforts by Christian land managers, Wild Christian, supporting individuals and households to act on nature, including by campaigning, and our Convening programme, supporting Christian environmental leaders. We also contribute to several networks - Christian and secular - involved in both practical conservation and climate change work, as well as research, policy and campaigning.
Purpose of Job:
To provide excellent supporter care for potential and existing supporters and churches, which encourages them to engage with or deepen their engagement with A Rocha UK. To work with the Data Manager, and with the wider Engagement Team, in developing the supporter experience, helping to grow our supporter base, ensuring the provision of an efficient supporter management system, accurate supporter and income data and other ad hoc duties
The client requests no contact from agencies or media sales.
We are looking for a Care Supervisor (Senior Care Assistant) to join our dedicated team at Galanos House in Southam, Warwickshire. Experience working in care homes, adult health, social care, or community settings is essential.
As a Care Supervisor, you will inspire care teams to provide compassionate, high-quality support tailored to each resident’s needs. Evidence of professional development in dementia care is required. You will create personalised care plans, promote health and well-being, and ensure that the preferences and choices of residents are central to their care.
Working 37.5 hours per week, shift patterns are from 7:00am to 2:30pm and 2:00pm to 9:30pm, including weekends and bank holidays.
Please note that we are currently only able to consider applications from candidates who live within commutable distance of the care home and have the legal right to work in the UK. We are unable to sponsor visas at this time.
Key responsibilities of the role:
- Manage shifts effectively to ensure everything runs smoothly and that care is always a top priority.
- Guide and support team members to help them develop professionally.
- Assess individual care needs, create personalised care plans, and ensure the safety and well-being of all residents.
- Oversee medication administration and ensure it’s done safely and accurately.
- Provide compassionate care, particularly in end-of-life situations, offering emotional support to residents and their families.
You will hold a Level 3 Diploma in Adult Social Care or equivalent and will be willing to work towards a Level 3 Team Leader / Supervisory Apprenticeship Standard. An enhanced DBS check will be required for this role.
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
Employee benefits include:
- 22 days’ paid holiday plus bank holidays, with optional annual leave purchase scheme of up to 5 working days
- Generous pension contributions, with Employer contributions ranging from 6% to 10%, subject to eligibility
- Additional rates for nights, bank holidays and overtime
- Flexible hours to suit your needs
- Affordable and quality meals at reduced cost
- Free on-site parking
- Free enhanced DBS check
- Uniform provided at no cost
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Exclusive retailer discounts on popular brands
- Range of courses delivered by learning specialists to support your development goals and objectives
Galanos House is one of six care homes, situated on the edge of Southam, a small market town in the heart of the Warwickshire countryside. Our care home has a CQC Outstanding rating. A place where ex-servicemen and women and their spouses can feel completely at home, providing care for those who have served in the Armed Forces and their dependants. We offer Nursing Care, Residential Care, and support for people living with dementia. Adjacent to the main building is the Galanos community hub, which boasts a beautiful light and spacious café and a number of multipurpose spaces which host groups, activities & events As part of our award-winning team, you will receive full support with training and personal development.
For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.
We provide lifelong support to serving and ex-serving personnel and their families. Our support starts after one day of service and continues through



The client requests no contact from agencies or media sales.
This is a key position supporting the provision of high-quality residential, dementia, and nursing services. You’ll play a role in both strategic planning and the day-to-day running of the care home.
Key responsibilities:
- Develop and enhance care pathways for residential, nursing and dementia services and commission specialist support as required. Support quality audits, investigate safeguarding concerns and ensure action plans are implemented effectively.
- Ensure residents’ care plans and risk assessments are routinely reviewed.
- Deputise for the Registered Manager, ensuring compliance with statutory regulations.
- Ensure staffing levels are safe and in line with occupancy. Manage absence, performance and lead on initiatives to support the wellbeing of staff.
- Ensure adherence to statutory regulations (e.g. CQC, Health and Social Care Act, COSHH)
What you’ll need:
- Current registration with NMC Registered Nurse (Adult Nursing)
- Level 4 Leadership qualification (or commitment to achieve Level 4 L&M)
- Experience in a care home setting with complex elderly care
- Proven clinical leadership, quality assurance, and incident investigation skills
- Full UK driving licence
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
Employee benefits include:
- 25 days’ paid holiday per year plus bank holidays (pro rata), with optional annual leave purchase scheme of up to 5 working days
- Generous pension contributions, with Employer contributions ranging from 6% to 10%
- Life assurance of 3 times your salary
- Enhanced sick pay
- Paid carers and dependants leave
- Free on-site parking
- Free enhanced DBS check
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Exclusive retailer discounts on popular brands
- Range of courses delivered by learning specialists to support your development goals and objectives
Halsey House is set in the popular seaside resort of Cromer, on the Norfolk coast, set in a beautiful historic building which was used as a hospital in the First and Second World Wars. A place where ex-servicemen and women and their spouses can feel completely at home, providing care for those who have served in the Armed Forces and their dependants. We provide nursing, residential and day care, as well as specialist dementia care. As part of our award-winning team, you will receive full support with training and personal development.
For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.
A well-established Housing Association in Essex is looking to take on an Income Officer for an interim period with the option of temporary to permanent. This association has a big impact in its community and creates an inspiring, inclusive place to work.
They are looking to bring someone into their collaborative team who comes from a housing association or Local Authority background with experience in maximising income, ensuring rent collection and debt management.
Responsibilities:
- Maximising income via recovery of all housing related debt
- Play a critical role in helping sustain tenancies with a good knowledge ofhousing and welfare benefits
- Understanding of court processes, and carrying out actions such as evictions
- Provide a high level of customer service and have strong relationships with both internal and external stakeholders
Requirements:
- Experience working in Housing Associations / Local Authorities in roles related to income collection and debt recovery
- Knowledge of legislation and processes in income collection and to be able to communicate this effectively with customers
- Have a positive attitude towards work with and be able to work both independently, and sharing ideas with the wider team
- Strong verbal and written skills and the ability to use various Microsoft packages
The role offers a hybrid model with the organisation known for its inclusive and co-operative team environment.
This role is an important position within the income team so do apply ASAP as the role is moving fast.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The post holder will be required to coordinate and attend events across the UK, including our annual national conference in London and other planned regional events throughout the year. Travel and occasional overnight stays may be needed.
Role Purpose
The Events Coordinator is responsible for planning, organising, and delivering a varied programme of impactful events for service users, volunteers, and the wider cardiomyopathy community. These include, but are not limited to, supporting logistics, planning and execution of information days, medical education events, webinars, volunteer development days, and the charity’s annual national conference.
The role covers the full lifecycle of event management, from concept and planning through to delivery and evaluation. This includes oversight of event budgets, supplier and stakeholder management, and ensuring all events are delivered to a high standard, on time, and within budget. Events will be delivered both in person and online, so confidence in managing virtual and in-person events is essential.
Working collaboratively with colleagues across the charity, the Events Coordinator ensures that every event is accessible, engaging, on budget and aligned with Cardiomyopathy UK’s mission to improve the lives of people affected by cardiomyopathy.
Key Responsibilities
Event Planning & Delivery
- Work with internal teams and external stakeholders to define event objectives, content, themes, budgets, and logistical requirements.
- Plan and deliver a varied programme of events including information days, medical education sessions, webinars, volunteer development days, and the annual national conference.
- Research, negotiate, and book venues, suppliers, exhibitors, speakers, and contractors.
- Develop and manage event timelines, schedules, budgets, contracts, and all related administration.
- Oversee event budgets, ensuring costs are monitored, value for money is achieved, and accurate reporting is provided.
- Coordinate and supervise event staff, volunteers, and suppliers to ensure smooth and professional event delivery.
- Lead on event promotion and marketing, working with communications colleagues to maximise reach and attendance.
- Deliver online and in-person events, ensuring a high-quality experience for all participants.
- Ensure all events are delivered safely, inclusively, and in compliance with health and safety, accessibility, safeguarding, and organisational policies.
- Troubleshoot and resolve issues during events to minimise disruption.
- Collect, analyse, and report on event feedback, providing recommendations for future improvements.
Stakeholder & Relationship Management
- Build and maintain strong relationships with internal teams, external partners, speakers, suppliers, and volunteers.
- Act as a key point of contact for event-related queries before, during, and after events.
- Work collaboratively with teams across the charity to enhance events and develop new formats to meet emerging needs.
General Responsibilities
- Maintain accurate records and documentation for all events.
- Provide administrative and project support as required.
- Contribute to a positive and collaborative team culture within Cardiomyopathy UK.
Person Specification
Essential
- Experience coordinating and delivering events, including online and in-person formats.
- Proven budget management skills and experience negotiating with suppliers.
- Strong organisational and project management skills, with the ability to manage multiple priorities and deadlines.
- Excellent communication and relationship-building skills, able to work effectively with a wide range of stakeholders.
- Confident using event software, online meeting platforms (Zoom, Teams, etc.), Eventbrite, Mailchimp and Microsoft Office applications.
- A creative approach to problem solving and event promotion.
- Willingness to work flexibly, including travel to events, occasional evenings or weekends when events require.
Desirable
- Experience of working in the charity sector or healthcare environment.
- Experience of evaluating event impact and outcomes.
- Knowledge of accessibility and inclusion best practice in event delivery.
To apply, please send your CV and cover letter (no more than two pages of A4)
The client requests no contact from agencies or media sales.
At Ambitious about Autism, we have an exciting opportunity to join our team as a part-time Occupational Therapist (OT) at St John's College.
We are currently looking for an Occupational Therapist to join a transcapillary team to improve the outcomes for children and young people through the application of expertise in occupational therapy and provide occupational therapy for students through devising and implementing individual and group intervention programmes.
You will also write, and support the fidelity of, occupational therapy programmes for others to deliver as well as review, refine and develop the universal occupational therapy offer within the setting in which you are based.
We are looking for a individual who will:
- BSc in Occupational Therapy
- Designs and implements impactful intervention programmes and works effectively with those who implement them to ensure fidelity
- Able to work autonomously to promote the progression of the OT service in line with the ambitious approach
- Reflects critically, appraising own performance, accepting and responding positively to feedback from supervision.
In return, we offer a wide range of benefits including a commitment to CPD (Continued Professional Development), excellent career opportunities, professional membership fees paid, a welcome bonus of *£1,000, generous holiday allowance and much more!
This is a fantastic opportunity for an ambitious individual who would like to work for a forward-thinking, open and honest organisation and make a real impact to the young people we work with.
Please see the full recruitment pack on the link below.
If you would like more information about the role or would like an informal, confidential discussion please contact Stephen Vickers.
Ambitious about Autism is committed to fostering equity, diversity, and inclusion at every level of our organisation. We warmly welcome applications from all qualified candidates, valuing the diverse backgrounds, experiences, and perspectives they bring. We encourage applications from individuals regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender identity or expression, marital or civil partnership status, pregnancy or parental status, disability, or age.
Our recruitment process promotes equal opportunities, and we are committed to providing reasonable adjustments for candidates with disabilities or additional needs throughout the recruitment process. Please contact our Recruitment Team for accommodations. We recognise disability as a physical or mental impairment that significantly and long-term affects a person's ability to perform day-to-day activities, as defined by the UK Equality Act 2010. All applications will be considered solely on merit, aligned with our mission to support autistic children and young people.
Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. As part of our Safer Recruitment checks, an online search maybe carried out in line with Keeping Children Safe in Education.
The Safeguarding responsibilities of the post as per the job description and personal specification.
Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.
We stand with autistic children and young people, champion their rights and create opportunities.
The client requests no contact from agencies or media sales.
Location: 38 Albion Street, G1 1LH
We believe everyone deserves great Glasgow life and that starts with the people who work here. Glasgow Life is a charity like no other. Our vision is to improve the lives of everyone in our city. To help us achieve that, we are looking for a Head of Marketing and Communications to join our senior management team.
Our teams focus on making a real difference through culture and sport in Glasgow. If you’re excited by the idea of being part of that, this could be the job for you.
What you need to know
Hours: 35 per week.
Contract type: Permanent
Location: Hybrid. You will spend part of your week at home, and part of your week in the office. Our head office is based in Merchant city with excellent transport links and access to discounted car parking nearby.
What you’ll do
As a Head of Marketing and Communications you’ll be a lead an established team, reporting to the Director of Finance and Corporate Services. You’ll play an essential role in leading and delivering our marketing and communications strategy, maximising awareness, engagement, and impact. You’ll inspire a multi-disciplinary team to create innovative campaigns that showcase our services, strengthen our brand, grow audiences, and drive income. You’ll act as a strategic adviser to the Senior Leadership Team, ensuring our brand, messaging, and campaigns reflect our vision, mission, and values while connecting with diverse communities, stakeholders, partners, and donors.
Your leadership will make a visible and lasting difference through teams that:
- Supporting our communities
- Helping people get active
- Creating cultural experiences
- Or working behind the scenes to make it all happen
Who you are
We’re looking for someone is a strategic, creative, and inspiring marketing leader with a passion for culture and sport. You’ll bring strong business acumen, a track record of delivering impactful campaigns, and a people-focused approach that motivates and empowers teams. Confident and resilient, you can balance social impact with income growth, build brand and engagement, and lead inclusively and authentically in a fast-paced, high-profile environment.
We’re looking for:
· Degree-level education or equivalent senior experience in a relevant field.
· Proven senior marketing leadership, including leading large, multidisciplinary teams and delivering organisational impact.
· Excellent communication and advocacy skills, with the ability to influence, build consensus, and represent the organisation effectively.
· Demonstrated passion for culture and sport, with experience engaging and inspiring colleagues and audiences.
· Significant experience delivering marketing and communications across complex, multi-service portfolios.
· Strategic thinker and planner, able to use business judgment to develop long-term growth strategies.
· Strong financial and budget management skills, with experience generating and managing income from diverse sources.
· Experienced in leading projects and teams in high-pressure environments, demonstrating resilience, decisiveness, and effective prioritisation.
· Track record of leading change programmes with measurable outcomes.
· Visible commitment to organisational values, including inclusive leadership, collaboration, and delivering measurable community impact.
· Collaborative team player, able to work effectively to achieve organisational goals.
Download the Candidate Brochure in the Job Attachments section on MyJobScotland to see the full list of essential and desirable criteria.
What we offer
At Glasgow Life, our work changes lives. As a charity, we bring communities together and support wellbeing through sport, culture, heritage, and learning.
Learn more about Glasgow Life in our 10 Facts video in the Further Information section on MyJobScotland.
We support you to live a great life. Inside and outside of work. Some of our benefits include:
Holiday
When you join, you’ll get 30 days’ holiday. Plus 6.5 public holidays if you’re full-time. This increases to 35 days after 5 years of service.
Fancy a bit more time off? You can buy extra holiday too!
Pension
Join the Local Government Pension Scheme (LGPS) – a Defined Benefit scheme that provides you with a secure pension for later life.
Support
Sometimes we all need support and a listening ear. Our free and confidential Employee Assistance Programme can support your mental, emotional, and physical wellbeing.
Discounts
As a colleague, you can enjoy discounts on the things you love, from Glasgow Club memberships to our museum shops and our online store.
Flexibility and development
We are proud of our flexible and inclusive work policies, which help you balance work and life. We also offer support for learning, development and career progression.
Please note that Glasgow Life is an Arm’s Length External Organisation to Glasgow City Council. We are currently completing a Job Evaluation exercise and introducing a new pay and grading structure. This may impact current salaries quoted in job adverts.
What’s next
To apply, complete our short application form and upload your CV and Cover Letter via MyJobScotland. Use the Candidate Brochure to help shape these documents and show how your experience matches the role.
Important Dates:
The closing date for this job is 11.59pm on 2 November. First stage interviews are provisionally scheduled for mid-November. Final stage interviews are provisionally scheduled for late November.
Who We Are
Our Corporate Services teams keep Glasgow Life running at its best. From Business & Strategy, Finance, HR, Infrastructure, Marketing, Retail, they deliver the behind-the-scenes work that powers everything we do. Whether it's shaping strategy with sharp insights, crafting compelling messages, supporting our people, managing over 100 venues, or generating vital income—this team makes it happen.
Diversity and Fair Work at Glasgow Life
We’re working to build a team that reflects the rich diversity of Glasgow’s communities — where everyone feels valued, respected, and able to be their full, authentic selves at work.
We’re proud to be a Disability Confident and Carer Positive employer, and we welcome applications from people of all backgrounds.
We’re also committed to Fair Work First principles, including effective voice, opportunity, security, fulfilment and respect for all our staff.
We’re working hard to address underrepresentation in our workforce. We especially welcome applications from people with disabilities and from ethnic minority communities.
We’re excited to hear from you. Let’s shape a great Glasgow life — together.
Closing date is 11.59pm on Sunday 2nd November 2025
Information is available in alternative formats, on request.
Are you seeking meaningful work making a real difference to the lives of individuals?
The Campden Charities are seeking to appoint a full time Grants Officer to join our diverse grants team.
A key appointment as we continue to drive our services, grant programmes and ongoing development of our outreach and publicity strategy.
The Campden Charities is a permanently endowed trust assisting individuals on the lowest incomes in the old parish of Kensington. The area is one of extreme contrasts and includes neighbourhoods with significant levels of deprivation and need. The Charities awards grants totalling more than £2 million each year via programmes focused on helping individuals on very low incomes to move on in their lives be it through education, training or otherwise supporting employment.
We seek applicants who have an understanding of, and empathy towards, supporting unemployed or low-income individuals and families to improve their financial circumstances. They will be self-motivated, highly organised with excellent attention to detail, an independent thinker yet a team player and computer literate. Our grant-giving programmes are constantly evolving, input from Grant Officers plays a crucial role in shaping them.
You will be working as part of our inclusive team, with the support of your colleagues to help you thrive in your role. We encourage and welcome applications from individuals of all backgrounds, experiences, and ages.
The post holder will work in the office at least 3 days a week and attend outreach meetings in the local area as required.
The deadline for receipt of applications is 5.00pm on Friday 31st October 2025
We will inform those short listed for interviews by Friday 7th November. We regret that we are only able to respond to those applicants.
Interviews will take place on: Wednesday 19th November and possibly Thursday 20th November 2025.
Please send your CV and covering letter, indicating your current salary to the address provided.
CVs will only be considered if accompanied by a covering letter referring to the specific skills and attributes listed in the Person Specification. Generalised covering letters will not be considered.
We are open to interviewing candidates who do not necessarily possess all the requirements in the person specification but who, through their covering letter, demonstrate that they have the right attitude to undertake, and be successful, in the role.
If you have any queries please contact the Campden Charities Grants Team.
Additional information
Place of work: 27a Pembridge Villas, London W11 3EP. Some outreach work will be expected ranging from one-off events to placements within local organisations or community centres.
Salary: £31,000 - £33,195 dependent on experience (generous 10% employer's pension contribution rising to 15% after five years)
Hours of work: 37½ hours, Monday to Friday. The usual working hours for this post are 9.00 am – 5.00 pm. Some start time flexibility could potentially be offered post-induction/training.
Holiday: 28 days per annum + Bank Holidays.
Training: Training and support in post is provided on an on-going basis and training in specific areas will be offered as need and interest arise. Following successful completion of the six-month probationary period undertaking a Level 3 QCF qualification in Advice and Guidance is mandatory. There will also be an opportunity to undertake Level 4. The Charities are dedicated to the continuous professional growth of their staff, offering a generous training budget to support ongoing learning and development.
Benefits: Please see job pack for more information on benefits of working for Campden Charities.
Please note this is a full-time job working 5 days a week. We have a hybrid working arrangement in place whereby Grants Officers will be working from the office at least 3 days a week depending on needs of the Charities’ and our beneficiaries.
The appointment will be subject to a satisfactory basic DBS check and two satisfactory references.
We're dedicated to supporting the Kensington residents. Our mission is simple: to provide grants that make a tangible difference in people's lives.
The client requests no contact from agencies or media sales.
We have an exciting opportunity for an Independent Domestic Violence Advocate (IDVA) Team Leader to join the New Era team in Staffordshire, working 37.5 hours a week.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you…
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday & options to buy or sell annual leave
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, gym, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Access to EDI networks and colleague cafes
- Cycle to work scheme & season ticket loans
- Ongoing training & support with opportunities for career development & progression
About the Role
As a IDVA Team Leader you will be responsible for the practice and development of a team of IDVAs, including those in specialist roles.
Key Responsibilities:
- Case reviews and quality assurance
- Staff wellbeing and workload oversight
- Monitoring and recording activity and outcomes measured.
About You:
Ideally, you will have:
- A good understanding around the issues of domestic abuse and its implications for children and young people
- Line management experience
- Knowledge of court proceedings
- Ability to write concise, factual, effective reports
- Experience of developing and maintaining effective working relationships
You will need:
To attend IDVA Managers training, if available
This role involves some travel, so a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About us
For homeless people, or those at risk of homelessness, finding employment and housing opportunities can feel like an uphill battle, even more so if they’re affected by physical, mental health or substance misuse issues. Providence Row works with those affected by homelessness and those vulnerably housed in London, offering an integrated service of crisis support, advice and progression programmes. We ensure that people often excluded from mainstream services gain the support and opportunities they need to create a safe, healthy and sustainable life away from the streets.
The ideal candidate
We’re looking for an experienced Facilities Manager to be our named competent person for statutory compliance; covering health & safety, fire, water hygiene, electrical safety and environmental standards. You’ll coordinate planned and reactive maintenance - liaising with external contractors, keep accurate compliance records, and produce clear, risk-based reports for senior management. You’ll work with a high degree of autonomy, escalating issues and key strategic budget decisions as required.
What you’ll do
- Own compliance and risk management, maintaining live risk assessments and closing remedial actions within required timescales.
- Schedule and evidence statutory checks and liaise with approved contractors and maintain accurate records.
- Track maintenance spend and provide monthly variance reporting; support value-for-money supplier arrangements.
- Lead facilities projects as required - typically small to medium in scale.
- Drive sustainability improvements across energy, water and waste.
- Act as first responder to facilities incidents during working hours.
Research shows some people, especially women and marginalised groups, may hesitate to apply unless they match all the criteria. However, we want to assure everyone that we encourage applications from all individuals, regardless of whether they fulfil every point in the job description. Your unique perspective matters to us – please apply with confidence.
Benefits
- 27 days holiday plus bank holidays
- Pension scheme
- Cycle to work scheme
- Season ticket loan
- Employee assistance programme
- Access to shopping discounts
- Learning & development opportunities
To apply
Please upload your CV with a covering letter detailing how you meet the job specification by 6 November 2025 at 23:30*.
Interviews
*Please note that we may interview on a rolling basis and therefore encourage early applications.
Providence Row is a charitable company limited by guarantee registered in England and Wales; company number 07452798 registered charity number 1140192.
We tackle the root causes of homelessness to help people get off, and stay off, the streets.



Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
We’re looking for a confident and compassionate LGBTQ+ Project Worker to join our supported housing team working across Brighton and Eastbourne.
This isn’t just a support role, it’s a frontline position that requires emotional resilience, excellent communication skills, and a grounded understanding of what it means to work in a supported housing environment. The people we work with often face intersecting challenges including mental health, trauma, identity-based discrimination, and housing insecurity. Your job will be to help them navigate these realities and move toward independent living with dignity, strength, and stability.
You’ll need to thrive in a role where no two days are the same. From conversations around rent and cleaning routines to complex safeguarding issues or mental health disclosures, you’ll be expected to step in calmly and confidently, without shying away from challenge.
We’re seeking someone who builds positive working relationships with both residents and housing providers, can adapt to rapidly changing needs, and brings clarity, kindness, and consistency to their work no matter what’s going on that day.
While this role is based in Brighton, we operate as one team across both Eastbourne and Brighton. From time to time, you may be expected to provide cover at our Eastbourne accommodation when needed.
The advertised salary includes London Weighting. As such, you will be responsible for covering the cost of travel to London for our monthly all-staff meetings. If additional travel to London is required as part of your role, these costs will also need to be covered by you.
Key Responsibilities
· To provide a high quality, flexible and responsive support service to LGBTQ+ people, supporting them for independent living or suitable alternative housing through the provision of 1-1 support sessions and group work.
· To assess the individual needs of each person and provide a bespoke support plan.
· To ensure that effective service user participation mechanisms are in place.
· To ensure a high level of customer care and practice at all times.
· To develop links with relevant external agencies.
Main Duties of the Post
Support Sessions
· To give holistic support to LGBTQ+ people accessing our supported accommodation service and to provide proactive support to these service users who are sometimes hard to engage.
· To meet service users regularly to provide structured support, in relation to LGBTQ+ and Housing specific issues, such as gender identity pathways, mental health services, health issues, safeguarding, liaising with the professional network.
· To work with LGBTQ+ people accessing supported accommodation to develop and review individual support plans and risk assessments.
· To liaise with other service providers ensuring service users receive the necessary support to sustain their accommodation, acquire relevant independent living skills, maintain or improve positive physical and mental health and access into meaningful occupation of their time.
Financial Support
· To assist service users in maximising and managing their income including universal credit, ESA, PIP and Housing Benefit.
Semi-independent Living Support
· To work with service users to enable them to develop the life and social skills necessary to sustain their accommodation and prepare them for independent living.
· To assess individual service user’s suitability for independent accommodation.
· To act quickly to manage incidents and to advise, support and assist service users unable to maintain supported accommodation into more appropriate housing options.
Resettlement
· To support service users in the completion of application forms necessary to support move-on housing, including the private rented sector.
· To ensure that all service users are provided with information about local services whilst in supported accommodation and during their move on.
· To ensure all service users are fully aware of their rights and responsibilities in their home.
· To work with housing providers, both public and private, to negotiate move on options.
Groupwork, Consultation and Participation
· To work as part of a team in developing user participation.
· To identify and develop appropriate and flexible processes for consulting with our service users, via social media platforms, newsletters, events and workshops.
· To devise innovative and creative ways of involving LGBTQ+ people in the running of the schemes with an independent approach.
· Supporting our residents to participate in group and peer support and to access online support mechanisms.
· Facilitating and promoting an LGBTQ+ group work programme.
Other Duties
· To establish and maintain accurate and complete records in all areas of work.
· To complete statistics for the collation of performance and funding information.
· To maintain up to date knowledge of legislation and regulations in relation to funders and other key areas.
· To participate in individual and clinical supervision meetings, annual appraisals and training.
· To act in accordance with the organisation’s Diversity Policy, Health and Safety Policy, Code of Conduct and all other corporate policies and procedures.
· To act in the best interests of Stonewall Housing and its clients at all times.
· To work evenings as necessary.
· To promote Stonewall Housing at external meetings and community events.
· To carry out any other duties commensurate with the aims and objectives of the post that may be require.
PERSON SPECIFICATION
Essential Experience
· Lived experience, or experience of working with homeless people or vulnerable LGBTQ+ people, in a voluntary or paid employment setting.
· Experience of working with and delivering services to a diverse client group with a wide range of support needs.
· Experience of lone working and working as part of team.
Essential Knowledge
· Knowledge and understanding of the causes and effects of homelessness, particularly in relation to LGBTQ+ people.
· Knowledge of the current benefits available to single people.
· Knowledge of common themes, trends and issues within supported and shared accommodation.
· Knowledge of pathways into medical and social support for LGBTQ+ people.
Essential Skills and Abilities
· Ability to provide a range of housing related support services, i.e. assessment, developing and using support plans, support planning, key working, independent living support, welfare benefits advice and providing resettlement support.
· Ability to manage challenging behaviour and complex needs, report and raise incidents and safeguarding alerts.
· Ability to prioritise and maintain case work across multiple projects at the same time.
· Excellent recording and reporting skills to accurately reflect work with young people.
· Excellent written and verbal communication with vulnerable people.
· Ability to effectively involve and engage LGBTQ+ people in services.
· To be resilient in regard to working with challenging behaviour from service users who may have experienced trauma leading them to be mistrustful of support providers.
As with all members of Stonewall Housing’s Team, the postholder will also:
· Be an adept and nimble multitasker who relishes being busy and can keep multiple plates spinning.
· Have strong networking and relationship-building skills.
· Have a positive and can-do attitude.
· Be able to adapt to changing circumstances with flexibility, and to work well under pressure.
· Be required to support the wider Stonewall Housing team when needed, to ensure the smooth running of the organisation.
· Join Stonewall Housing’s All Team meeting in person (held near Liverpool Street Station) once per month.
· Be able to travel occasionally around the UK for key events.
· To work as part of a mostly-remote team, embracing online communication and collaboration tools.
· To receive regular supervision from the line manager and attend training courses as required.
Your attitude and personal attributes
· A commitment to equal opportunities in all aspects of work.
· A commitment to the aims, values and beliefs of the organisation.
· Ability to empathise with vulnerable LGBTQ+ people.
Conditions:
This job description does not constitute a ‘terms and conditions of employment’. It is provided only as a guide to assist the employee in the performance of their job. Stonewall Housing is an evolving organisation and therefore changes to the employees’ duties may be necessary from time to time. The job description is not intended to be inflexible or a finite list of tasks and may be varied from time to time after consultation/discussion with the post holder.
More about who we are:
Stonewall Housing is the UK’s leading LGBTQ+ homelessness charity. We help LGBTQ+ people in the UK who are experiencing homelessness or living in an unsafe environment.
Founded in 1983, we provide specialist housing advice, advocacy and support for LGBTQ+ people who are homeless or at risk of homelessness. We have specialisms in Mental Health, Domestic Abuse and Supported Accommodation.
We’re a team of caring, driven people, fighting to end homelessness and ensure that everyone has a safe and secure space to call home.
Our Values:
· We are LGBTQ+ informed.
· We are tenacious.
· We are empowering.
· We are collaborative.
· We are inclusive.
What we can offer you:
Whatever stage of your career you may be at, we’ll support you with the training and development that you to reach your goals.
Our benefits include:
· Competitive salary
· Flexible working
· Generous annual leave – 30 days (FTE)
· An additional ‘Stonewall Housing’ day off per year
· Pension scheme
· Employee Assistance Programme
· BHSF health cash plan
Stonewall Housing’s core hours are between 10:00 – 16:00 and staff can agree regular working patterns with their line manager.
Applying for the role:
No formal qualifications are needed for this role, and we encourage everyone with the appropriate skills, experience and potential to apply. We welcome applications from those who are able to understand and show empathy with our mission and purpose.
We’re committed to building a diverse and inclusive workforce that represents the people we support. We particularly welcome applications from people who are Black, Asian or from other minority backgrounds. We welcome difference whether it’s gender, gender identity or expression, race, disability, age, sexual orientation, religion or belief, marital status, national origin, or pregnancy and maternity status; so please be yourself! Additionally, we particularly encourage applications from candidates with lived experience of homelessness who we believe are an essential asset in our sector.
For more information about us, please visit our website and follow Stonewall Housing on our social channels.
Equity is important to the success of our team and work. We don’t want any barriers to applying so if you want to discuss particular aspects of our approach, or get a better understanding of whether Stonewall Housing (or this role) is right for you, then please contact John, our Director of Services, on john[at]stonewallhousing[dot]org.
Interesting in researching more about us? If you're looking us up online to help with your application, bear in mind that Stonewall Housing is both a Community Benefit Society and Charitable Foundation. Our company number is IP24277R and our charity number is 1187437. You can find Stonewall Housing Charitable Foundation (SHCF) on the Charity Commission Register, and Stonewall Housing Association (SHA) on the FCA (Financial Conduct Authority) Register.
Providing LGBTQ+ people of all ages who are homeless or at risk of homelessness with support, advice and advocacy.


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Vacancy
Community Builder (Community Development) – Portsmouth
Salary: Up to £33,995 per annum
Location: Remote in Portsmouth with travel within the UK. See the “Please Note” section below for further details.
The vacancy
We have an exciting opportunity for a COMMUNITY BUILDER to join our Community Development team working to support local veterans to take an active role in their communities. If you believe in the power of strong, connected communities, this role is for you.
Please see below for more information on what just might be your future role.
About The Role
As a Community Builder, you will be at the heart of our charity’s ambition to reach seldom-heard members of the Armed-forces Community (AFC) and engage them in creating positive action that strengthens wider connections.
You will identify the strengths, passions and interests within the AFC, foster meaningful connections with the wider community, and utilise these to create meaningful and sustainable outcomes.
About You
You will be a highly motivated and dynamic individual who is passionate about collaboration and community-led change. You will have experience of engaging and supporting people in a community, charity, education, social care, housing, youth work, or other people-focused role using a range of facilitation tools, techniques and Community Development skills. You will need experience of working in a community setting with a diverse range of people and interests. You will have good organisational skills, energy and the ability to listen, build relationships, and inspire collaboration, which will be essential in creating positive, lasting change.
We are looking for someone with:
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A Community Development qualification and/or transferable Community Development skills and experience.
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A basic understanding of the Asset-Based Community Development approach (ABCD) is required however full support and development of this practice and our internal ways of working will be provided.
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Strong communication and interpersonal skills, with the ability to build relationships that drive action.
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A track record of successful collaboration with internal and external partners and stakeholders.
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Effective and efficient organisational and IT skills.
PLEASE NOTE:
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The successful candidate will need to be based within a 30-minute commute of their allocated locality and there is a requirement to travel regularly across the wider area (travel expenses covered). The successful candidate must possess a valid full UK driver’s license and have access to a reliable vehicle with business insurance for work purposes.
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There will also be a requirement for occasional travel to other UK locations for meetings and events depending on the charity’s needs such as our annual all colleagues in person event.
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The successful candidate will work 35 hours per week over 5 days, Monday - Sunday. Core working days will be Monday to Friday; however, flexibility is essential, as regular evening and weekend work will also be required to meet the needs of the role. Working hours will vary to ensure a total of 70 hours is covered over a two-week period, so please take this into consideration before applying.
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The successful candidate will be required to undergo a Disclosure and Barring Service (DBS) check
About the Team
You’ll be joining a dynamic team of community development professionals who are passionate about supporting people to make a difference where they live. We amplify the strengths already present in communities, forge lasting partnerships and initiatives that empower members of the AFC to thrive. Together, the Community Development Managers and the Community Builders strengthen local communities using the resources and networks that are readily available.
Please see the job description for more details.
Closing date: 2nd November 2025
Please note: We may close this vacancy early should we receive a high volume of strong applications.
The client requests no contact from agencies or media sales.
Contract: Permanent, Full-Time (37.5 hours per week)
Location: London or Manchester
Salary: Manchester - £36,264.07 - £43,123.40 per annum
London - £40,517.92 - £47,377.25 per annum
Closing Date: 29th October 2025
Interviews will be held following 3rd November 2025.
Are you passionate about ending youth homelessness? If so, this opportunity may be for you.
About us
Centrepoint is on a bold mission: to end youth homelessness by 2037. To make this vision a reality, we need a powerful brand that inspires action, builds trust, and drives change. That’s where you come in.
We’re looking for a Brand and Marketing Manager to lead our brand growth and awareness strategy and execute our brand campaigns. You’ll shape brand awareness campaigns and specific marketing campaigns that spotlight our Prevention and Independent Living programmes, work with agencies to deliver creative impact, and champion our brand across every touchpoint. This is a chance to make your mark in a strategic space that’s ready for bold ideas and fresh energy.
About you
You’re a strategic thinker with a creative spark and a passion for purpose-led campaigns. You bring experience in brand development and multi-channel marketing, including campaigns that promote specific products and programmes. You know how to turn insights into impact, and thrive in fast-paced environments. You’re confident managing agencies, budgets, and teams and you’re ready to lead with vision and heart.
You understand how to build business cases for investment, optimise campaigns using data, and ensure brand consistency across all touchpoints. Whether it’s a cause-led campaign or a product launch, you know how to make it resonate.
Why join Centrepoint?
In return for your efforts you’ll receive a competitive salary, excellent training and development, and a host of staff benefits including:
- 25 days of annual leave per year, rising by one day per year to a maximum of 27 days
- Healthcare cash plan (Cover the costs of a wide range of medical treatment including Dental, Optical, Complementary and Alternative therapies).
- Private Medical insurance
- Income protection
- Employer pension contributions of 5%
- Access to Cycle 2 Work loan scheme
- An interest-free travel loan
Centrepoint operates a hybrid working model. This means we require you to work a minimum of 50% of your working week in the office, the rest can be at home.
At Centrepoint we challenge the discrimination within society that contributes to youth homelessness, and we are just as committed to fairness and equality within Centrepoint itself. We are passionate about ensuring all of our colleagues are made to feel included in the work we do and that we value the rich diversity within the organisation.
We are an equal opportunities employer and we welcome applications regardless of sex, gender, race, age, belief in any religion and none, gender identity, ethnic origin, class, sexuality, nationality, appearance, unrelated criminal activities, disability, responsibility for dependents, part time or shift workers, being HIV positive or living with AIDS, lived experience of homelessness or using young people’s services and any other matter which causes a person to be treated with injustice.
Centrepoint’s policy is to recruit, employ and promote people on the basis of their suitability for the work to be performed, and to this end, our aim is to ensure that all applicants, employees and volunteers receive equal treatment.
Don’t miss out on this fantastic opportunity to join our team as a Brand and Marketing Manager click ‘Apply’ now!
The client requests no contact from agencies or media sales.



