Casework volunteer volunteer jobs in Glasgow

We have an opportunity for a dedicated Case Officer to join our Midlands casework team to manage and provide direct support, advice, and guidance to RBL beneficiaries across South East Midlands on a wide range of issues including health, social care, employment, benefits, statutory support, and housing.

Our Casework Services team plays a vital role at RBL in supporting the Armed Forces community, helping beneficiaries to lead better, more fulfilling lives. Each year, we assist around 12,000 people both in the UK and abroad. By collaborating with various departments within RBL and across a wide network of external partners, we ensure that our beneficiaries receive the support they need, regardless of their circumstances.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

Based in a friendly and established team, your role will be to ensure that beneficiaries receive appropriate welfare support and advice in an integrated and seamless way, providing a person-centred solution based on a thorough analysis of circumstances and needs.

Reporting to the area Casework Services Manager, key responsibilities will include:

- Manage casework support, providing direct support, advice and guidance to beneficiaries,
- Assess beneficiaries’ needs and draw on support from the regional specialist team and other providers as necessary, ensuring that support is made available in an integrated way that best meets the beneficiaries’ needs
- Support the Casework Services Manager and Head of Welfare in better understanding the needs of the beneficiaries in your area to inform the commissioning of specialist services
- Advise beneficiaries of support which may be available to them and assist them in accessing this support as necessary
- Work in close collaboration with other providers of welfare support services within the local area, developing an understanding of each other’s services to facilitate appropriate referrals and support
- Develop effective working relationships with other Legion services within the area in question (e.g Specialist Service teams, Recovery team, Branch Community Support supporters, care homes, Remembrance.).

The role is primarily homebased and will have regular travel around the South East Midlands area (Bedfordshire, Berkshire, Buckinghamshire, Hertfordshire, Northamptonshire and Oxfordshire) for meetings and visiting beneficiaries, therefore you will need to live in a location that allows reasonable travel around this area. There will also be occasional travel nationally to attend training or meetings.

A valid UK Driving Licence is an essential requirement for this role. The successful applicant will require an Enhanced DBS check to be undertaken as part of the pre employment checks process.

Employee benefits include –

- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Generous pension scheme with employer contributions ranging from 6% to 14%, depending on length of service.
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!

For more detailed information about the role, please see the Job Description attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

As part of our commitment to inclusion, we offer interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role. Interested candidates are encouraged to apply as soon as possible.

As the Operations Support Coordinator at SSAFA’s Glasgow’s Helping Heroes, you will ensure the smooth day to day running of the service while supporting delivery of projects for serving Armed Forces personnel, veterans and their families across Glasgow.

You will act as a first point of contact for beneficiaries and partner organisations. You will provide a welcoming and responsive service, manage enquiries, coordinate appointments and maintain accurate records. You will direct individuals to the most appropriate support and use effective triage to ensure timely access to services.

You will provide consistent administrative support across the team. You will coordinate office activity, manage data and support reporting requirements. You will maintain accurate client records across systems and ensure information is handled in line with policy and data protection standards.

You will support delivery of projects, events and activities that benefit the Armed Forces community. You will work with colleagues and partners to plan and deliver these effectively. You will also support social media and communications activity, helping to produce clear and accessible content that raises awareness of available services.

You will work closely with colleagues across Glasgow’s Helping Heroes and the wider SSAFA network to support a person centred approach. You will help improve outcomes by ensuring people access the right support at the right time.

The role requires strong organisation, attention to detail and the ability to manage competing priorities. You will work across office, community and partner locations as required. We are a dog friendly organisation.

About the team

GHH, based at the Pearce Institute in Govan and delivered in partnership with SSAFA and Glasgow City Council, provides trusted support to serving personnel, veterans, and their families. Our trauma‑informed, holistic approach offers wraparound assistance that addresses housing needs alongside wider wellbeing challenges, helping beneficiaries build resilience and sustain long‑term housing solutions.

The service operates a gateway model, giving the Armed Forces community a single point of contact for housing, financial, employability and wider support.

You’ll be part of a highly collaborative network, working closely with local and national partners such as Citizens Advice Scotland, Veterans Housing Scotland, Erskine, Scottish Veterans Residences, Defence Medical Welfare Services, Homeless Casework Teams and Homeless Network Scotland. The role also involves attending stakeholder events that may occasionally fall outside of standard office hours.  

About you

This is a rewarding role for someone who is organised, proactive, compassionate and adaptable, with a strong commitment to supporting the Armed Forces community. We welcome applications from individuals with relevant experience or transferable skills who are motivated to make a positive difference to the lives of serving personnel, veterans and their families.

You will be highly organised and able to manage a varied workload, balancing competing priorities while maintaining accuracy and attention to detail. You will work independently and use initiative to solve problems, meet deadlines and respond to changing demands. Strong administrative skills and proficiency in Microsoft Office applications, including Outlook, Teams, Word, Excel and OneDrive, are essential.

You will communicate clearly and build positive relationships with beneficiaries, colleagues, partners and stakeholders. You will act as a first point of contact, handle enquiries professionally and ensure people access appropriate support. You will maintain confidentiality and manage data responsibly in line with requirements.

Experience supporting people with complex needs is desirable, alongside knowledge of statutory and voluntary services in Scotland. Understanding the Armed Forces community is essential, and knowledge of veterans’ services is beneficial.

You will work collaboratively, support others and help achieve positive outcomes. You will stay calm, resilient and professional in challenging situations. You will commit to learning, travel locally and work flexibly, including some evenings. Disclosure Scotland check will be required for this role. You will also contribute to service improvement and support effective coordination of activities.

About SSAFA 

SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2023 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families.

SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us.

Diversity and Inclusion at SSAFA 

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business. 

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.