Client relationship manager jobs

This role is a unique and exciting opportunity for a passionate, hands-on Chef and Trainer to join our rapidly growing charity and support our mission to transform kids’ health through food in schools in a new region. This role will be critical in delivering our flagship programme Transformations and work directly with school kitchen teams across the North West and North East of England.

Who we are
Chefs in Schools is a young, ambitious charity that’s rapidly growing. Our mission is to improve kids’ health, through improving school food & food education. We focus our efforts in areas of high socio-economic deprivation, where more than a third of children are entitled to free school meals, and diet-related disease is driving further inequality. We support and train school kitchen teams to serve the best, freshest and tastiest food possible, alongside meaningful food education. We share learning and resources, aiming  to inspire and enable others to follow our lead. We’re backed by some of the biggest names in food and have ambitious targets to ensure every child has access to incredible school food and food education, setting them up for life with the skills and knowledge to feed themselves well.

 About you and the role

This role is responsible for the delivery and continuous improvement of the Chefs in Schools Transformation Programme across the North West and North East of England. The Transformation Programme is our flagship year-long initiative, designed to support school kitchen teams and senior leadership teams in serving the best, freshest, and most nutritious food possible. Through this programme, we transform school lunches, upskill kitchen staff, and integrate food education into the heart of the school culture, ensuring that high-quality, scratch-cooked meals become the standard for every pupil.

As a Chef Trainer, you will act as a pivotal, hands-on ambassador for this mission, supporting kitchen teams, school leadership and the wider school community to embed a high quality, sustainable school food culture in schools. You will support development of the programme’s pipeline and join a brilliant, passionate and experienced team of Chef Trainers, with the opportunity to connect, share and learn from one another.

A key component of this role involves being based in schools for 2–3 weeks at a time, working directly on-site to implement the programme. You will travel to different locations across the North West and North East, supporting schools to build high-quality, sustainable food cultures. During your first year, the focus will be specifically on the North West region,  ranging from Manchester to the Wirral, where you will help establish Chefs in Schools’ reputation for positive change.

The responsibilities, skills and experience listed below are intended to give you an idea of what we need for this role. If you don’t meet every requirement but feel you would be able to work with us to deliver the majority of them, we urge you to apply anyway. We are dedicated to building a diverse and inclusive workplace, and for us the most important ‘experience’ is passion for our mission.

We want to get to know you at the interview and understand we can do this best if you’re at ease. We’re an inclusive employer and work hard to create a welcoming working environment for everyone, including appointing a neurodiversity champion to help us  identify how we can make our work environment work for everyone. If you need adjustments to the interview process please let us know.

As we work with children and young people, an offer of employment will be subject to satisfactory references and DBS clearance, in line with our safeguarding policy.

Key responsibilities:

Programme Delivery & Training:

● Inspire, train and cook with chefs, cooks and kitchen teams in the preparation of fresh, nutritious food to meet specified standards, imparting your passion for fresh, quality food and building capability across client schools in line with the Chefs in Schools model.

● Deliver and oversee Transformation Programme delivery in schools within the region, ensuring high quality outcomes aligned to programme objectives and proposals, including check-ins to support proposal and pipeline development.

● Work closely with Head Chefs, Headteachers and School Business Managers to provide fair assessment of culinary ability for existing and new Head Chefs including skills tests.

● Support with recommended kitchen structures at Transformation schools using the Kitchen Brigade system.

● Advise and guide Head Chefs, Kitchen Teams and School Business Managers to improve uptake, menu development and School Food Standards compliance.

● Advise on reputable, quality and cost-effective suppliers to support schools to reduce cost per meal per child without sacrificing food quality. Including light-touch auditing and development of procurement suppliers in the region.

● Encourage schools to monitor, control and reduce kitchen, service and food waste.

● Train kitchen staff to follow up-to-date Health and Safety and hygiene policies and procedures, alongside latest EHO, Food Standards Agency and Allergen guidance.

● Work with the Senior Programme Manager to develop training materials that support the charity’s wider work, ensuring training plans reflect the latest relevant guidance including EHO, Food Standards Agency and Allergen guidance.

● Support schools to develop a whole-school food culture through food education with pupils, aligned to School Food Standards, and the creation of scratch-cooked, delicious and nutritious school food.

Transformation Programme Development:

● Support growing regional brand awareness, in partnership and alignment with the Senior Programme Manager.

● Visit potential new school clients to assess kitchens and kitchen teams (check-ins) within the region, working with the Senior Programme Manager to support proposal and pipeline development as required.

● Support the onboarding of new schools based on the outcome of check-ins conducted and proposals.

● Support in maintaining, improving and running the programme, and Innovations, School Chef Educator and Membership programme needs as required.

Administration & Measurement:

● Support with monitoring and capturing of programme KPIs of Transformation schools, measuring success against Chefs in Schools benchmarking and keeping the Senior Programme Manager updated on any variances.

● Support with case study development working in partnership with the Comms and Fundraising team.

● Report any complaints or serious incidents to the Senior Programme Manager and follow relevant actions related to Chefs in Schools Escalation and Tracking processes.

Essential Skills & Experience:

● You have interest and belief in our mission to improve kids’ health through improving food and food education in schools.

● You have significant professional experience as a chef (minimum of 5 years), ideally with a background in schools, high-volume catering or institutional cooking.

● You have experience training or mentoring kitchen staff, including building culinary capability and culture change.

● You are confident in assessing culinary skills and advising on kitchen structure, menus and supplier choices.

● You are organised, methodical and able to manage multiple workstreams simultaneously.

● You are a strong communicator able to build trusting relationships with different types of stakeholders.

● You have a sound understanding of Health and Safety, Food Hygiene, Allergen regulations and School Food Standards.

Desirable skills & experience:

● Experience working in a school or educational setting.

● Comfortable with data capture, reporting and keeping accurate records.

● Familiarity with the Kitchen Brigade system or equivalent kitchen management structures.

● Experience working with or for a charity or social enterprise.

● A full UK driving licence.

Benefits

You would be joining a friendly, supportive team who works hard but believe in a healthy work/life balance. We were voted one of CODE Hospitality’s happiest places to work in 2024. We seek a diverse range of perspectives, skills, experience and knowledge. Joining a small, collaborative team means you’ll be able to contribute to and draw on various projects and strategic insights.

We offer 33 days of holiday per year including bank holidays, 3 additional office closure days over the Christmas period as well as wellbeing days over the summer school holidays.  We also have a Cycle to Work scheme, hybrid working, enhanced parental leave, and free access to the CODE app for discounted restaurants & hospitality venues. We are committed to developing our team and will support you with relevant training opportunities including £250 towards elective training and development of your choice.

We also offer Bupa Dental Insurance, Income Protection Insurance, as well as access to the Aviva Smart Health Platform which offers health benefits including free rapid access online GP appointments, free counselling and wellbeing support.

About the role:

For a young person who has experienced homelessness, care, uncertainty or trauma, night-time can feel like the hardest part of the day. As a Night Support Assistant in our Camden Young People’s Service, you will be part of the steady, trusted presence that helps young people feel safe, seen and supported when they need it most.

You’ll work in our supported accommodation service for young people aged 16 and over, helping to create a calm, nurturing and secure environment through the night. Day to day, this will include completing welfare checks, responding to incidents or emergencies, monitoring building safety, recording and handing over key information, supporting young people who may be distressed or struggling, and helping make sure the service runs smoothly until the day team arrive.

This is more than keeping a building open overnight. It’s about building meaningful, boundaried relationships with young people, responding with warmth and confidence, and knowing when to act, when to listen and when to escalate. You’ll be supported with training, guidance and opportunities to grow your skills, whether you’re building your confidence in youth support, developing your understanding of trauma-informed practice, or looking to take your next step in supported housing. Working closely with the wider team, you’ll help make sure our service remains a safe foundation for young people as they move towards independence, confidence and a future shaped by their own goals.

Rolling Rota pattern (subject to change according to business need)

Week 1 40 hrs: Mon, Tues, Sat, Sun: 10pm-8.30 am

Week 2 30 hrs: Wed, Thur, Fri: 10pm-8.30 am

About you:

• You have experience supporting young people or young adults facing homelessness, risk, trauma or multiple disadvantage, ideally within accommodation or frontline support settings.
• You’re confident working awake night shifts and helping to keep the service safe, calm and welcoming overnight.
• You’re able to respond calmly to challenging behaviour, safeguarding concerns or incidents, adapting your approach to the needs of each young person.
• You’re comfortable keeping accurate records, using basic IT systems and working with numerical information as part of safe service delivery.
• You bring a reliable, resilient and thoughtful approach, with the flexibility to work a night rota that includes weekends and bank holidays.

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Closing date: Sunday 5th July at midnight

Interview date: Tuesday 14th and Wednesday 15th July at a Young Person's Service 

This post will require an Enhanced DBS check to be processed for the successful applicant. 

Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted for this role. 

Role Description

The Programme Coordinator will be tasked with ensuring the smooth running of all student related events. This will include having a full understanding of the SEO-London law programmes; understanding the legal industry that the programme supports; how these fits into the SEO-London organisation and using this knowledge to liaise with students and client/partner firms to run, organise and market successful events. In turn this role will be responsible for using data to run reports to show the impact of each programme.   

Reporting to the Head of Law Programme, you will make recommendations for possible changes and ideas to further support the student experience. The role will also ensure a seamless and professional level of customer care to all students of the Corporate Law Programme and City Solicitors Horizons scheme. 

Accountabilities  

DAY TO DAY DELIVERY OF EVENTS  

• Responsible for the overall administration of all student events, with specific responsibility to ensure student communication is exceptional. Including event management, student and partner communication and coordination of all the relevant stakeholders, along with posting roles on opportunities pages, promoting events and managing the law commercial awareness newsletter content.   

  
STUDENT MANAGEMENT & QUERY HANDLING   
   

• Responsible for the relationship management of the students - including the ability to understand needs, resolve issues and anticipating and creating a strong relationship on behalf of SEO-London  

• Responsible for managing student query escalations and to identify where there are opportunities to improve communication, marketing, or the type of events  

• Responsible for managing the programme inbox (where applicable)  

• Responsible for identifying creative and innovative ways to connect, educate and train students 

• Provide oversight of cv support, screening, and recruitment preparation   

• Responsible for attending campus events and representing SEO-London professionally with knowledge and enthusiasm  

• Organise mentoring and buddying allocations   

 QUALITY ASSURANCE  

• Responsible for ensuring that all information relating to the events and student data is managed within the GDPR guidelines and is updated in Salesforce effectively for tracking purposes.  Responsible for running reports to track and monitor events from the CRM. 

Required qualifications 

• A Law degree (LLB) or a combined degree such as Law with another subject

Skills & Experience 

We are looking for applicants with 1–2 years of experience in some of the areas listed below and a willingness to learn and develop additional skills: 

Essential 

• Strong presentation skills with the ability to deliver engaging online sessions 

• Excellent business writing and organisational skills 

• Strong stakeholder management abilities 

• A keen interest in, and some knowledge of, an aspiring solicitor’s early career journey (school and university stages) 

• A collaborative team player with a “can-do” attitude, able to handle requests at short notice and work under pressure

• Ability to use Teams and Zoom, including creating and managing breakout rooms 

• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint) 

Preferred 

• Project management experience 

• Experience with database management and data analysis, including applicant tracking systems (such as Salesforce) 

• Familiarity with Canva and digital communication platforms, including LinkedIn, Instagram, and WhatsApp

Helpful 

• Understanding of employability skills required for students to be job-market ready 

• Knowledge of diversity and inclusion principles 

• Empathetic approach to working with others 

• Experience in recruitment or a target-driven sales environment 

What We Offer 

• Salary: £27,100–£30,000 

• Annual Leave: 28 days + Bank Holidays 

• Enhanced Family-Friendly Policy 

• Flexible Working: 2 days in the office 

• Benefits: Employee Assistance Programme, Private Health Insurance, Nuffield Gym discounts via private healthcare, and more… 

Harris Hill is delighted to be partnering with Age UK Oxfordshire, supporting their search for an interim Head of Income Growth.

This 6 month contract will cover a permanent recruitment period, working hybrid based with 3 days per month in Abingdon. 

Working closely with the CEO to ensure the charity’s ambitions, as described in the Strategy to 2030 and the 2026–27 Plan on a Page are delivered, the role holder will proactively lead integrated fundraising, marketing, and communications work. The role is pivotal in aligning planning and tactical decisions to build a sustainable income engine, strengthening the charity’s profile, performance, and impact at scale.

Role Description
1. Income strategy and delivery
Lead the development and delivery of a clear, evidence-based income growth strategy, diversifying and growing income streams to deliver the charity’s agreed income ambitions and reduce reliance on any single source.
2. Integrated fundraising, marketing, and communications
Hold full accountability for all fundraising, marketing and communications activity, ensuring strategy, brand, propositions, campaigns, and channels are integrated, coherent and focused on measurable impact.
3. Supporter growth and engagement
Grow and deepen relationships with supporters, including donors, volunteers, ambassadors and advocates, increasing participation, loyalty, and lifetime value in line with our strategic ambitions.
4. Insight, data, and performance discipline
Use insight, data, and performance management to inform decision-making, strengthen propositions, improve return on investment, and give the CEO and Board a clear grip on income and engagement performance.
5. Leadership, culture, and capability
Lead and line-manage all fundraising, marketing and communications staff, setting clear priorities, expectations and accountability, and building a confident, high-performing culture aligned with the organisation’s values and Principles.
6. Organisational leadership and profile-raising
Act as the organisation’s most senior income and external-engagement leader, working closely with the CEO and trustees to raise the charity’s profile, influence,
and credibility, contributing actively to collective leadership and strategic delivery. 

Experience
Substantial senior-level experience across most areas of income generation, including at least two from:
• voluntary income (e.g. trusts & foundations, legacies, individuals, community)
• marketing and communications
• supporter or audience growth and engagement
• digital fundraising or campaigns
• brand, proposition, or programme development

Proven experience of successfully leading multi-disciplinary teams and managing people, including line management and leadership through influence/matrix working to deliver shared outcomes.

Experience demonstrating a strong understanding of integrated income and
engagement models, with proficiency in leading fundraising, marketing, and communications as a joined-up system rather than discrete functions.
A proven record of developing and implementing income or growth strategy aligned to organisational purpose, values and long-term direction, including delivering measurable results or step-change improvement.

The client is actively recruiting, so will interview on an ongoing basis, so please apply as soon as you can, to avoid any disappointments. A full JD can be supplied upon application.

The Senior Strategy Lead plays a key role, using marketing and leadership experience to spearhead agency performance - whilst working collaboratively and leading a team to deliver high quality, creative marketing output.

Working across a number of client accounts, you'll draw on 5+ years of marketing experience to set strategic direction, ensure work is delivered to a consistently high standard, solve problems and make decisions on priorities, build
trusted client relationships and collaborate with leaders across the team to share learnings and lift performance.

It's a brilliant opportunity for a proactive marketer, with experience across multiple channels, to grow in a managerial role and join a fast-growing, ambitious agency. 

This role requires experience working with Christian organisations, and/or a deep understanding of what motivates people with faith.

This job is for you if:

• You think strategically and creatively to achieve objectives
• You’re proactive - you spot what needs attention before anyone else
• You love leading people, and helping a team thrive and grow
• You’re a confident communicator who builds client trust quickly
• You’re high capacity and enjoy juggling multiple projects at once
• You stay calm under pressure, and always find the route forward
• You’re a people person - you know how to make clients happy

Advocates for International Development (A4ID) is seeking to appoint a Project Officer to join the Legal Services Team at a pivotal moment in our organisation’s journey.

About A4ID

Advocates for International Development (A4ID) is a charity with a vision to shape a just and sustainable future through the power of law. A4ID partners with world’s top legal professionals and development organisations to facilitate high-quality, free legal and technical support to advance the SDGs and improve the Rule of Law. A4ID is currently working hard to make its vision and mission a reality through its innovative pro bono broker service and bespoke pro bono projects; its acclaimed thought leadership and policy work; its Rule of Law Expertise UK Programme; and its international project work.

Purpose of the Role

The role of the Project Officer – Legal Services (POLS) is to support the PBLS team’s mission to advance the UN SDGs by brokering pro bono legal assistance from legal experts in support of international NGOs globally. The POLS will do this by coordinating the internal processes for project sourcing, scoping and allocating, and utilising legal expertise within these processes and when providing external training and communications.

A key focus of this role is to source and scope out the weekly pro bono projects and forms. The POLS will also engage law firms and other legal stakeholders, conduct due diligence, allocate projects, maintain project records, gather feedback, prepare internal reports and external communications and undertake other administrative tasks as necessary (e.g. updating software and implementing process changes). Other key responsibilities include assisting the Pro Bono Services Lead (PBSL) with any bespoke projects, assisting with training events for Development Partners on relevant legal topics, and engaging key Legal or Development Partners on any specific areas of legal interest or need.Key Responsibilities

Broker Service And Operational Responsibilities

The POLS is responsible for supporting PBLS and undertaking relevant responsibilities and duties, including:

• Sourcing, scoping and allocating pro bono legal projects between international development partners and legal partners efficiently and in required timescales.
• Quality assurance of projects and deliverables to ensure stakeholder needs are met. This includes establishing and delivering on internal reporting protocols, narrative reports, high-quality data gathering, and any other required external documentation.
• Managing feedback and progress reviews in relation to A4ID project stakeholders.
• Coordinating learning, thought leadership and training outputs and activities bilaterally between legal and development experts, including briefings, publications, training and learning events, particularly those with a legal focus.
• Working with the CSO Officer on direct outreach for building new partnerships with Development Organisations (NGOs and CSOs).
• Supporting PBSL in managing A4ID’s existing network of legal experts, and expanding the network by engaging with new legal experts.
• Assisting with trialing online pro bono platforms, such as Paladin and Justice Connect.
• Coordinating recruitment, line management and training of volunteers.
• Supporting PBSL with other internal processes to advance the mission of A4ID, as needed.

Marketing & Events

The POLS will support relevant marketing activities related to PBLS. This includes:

• Representing A4ID and increasing visibility of PBLS services at events related to legal pro bono at UK, regional and international levels.  
• Developing relevant external communications and material for social media and newsletters, particularly those with a legal focus.
• Drafting case studies and develop-related external communications (e.g. presentations, website articles and social media posts).

Fundraising and Income Generation

The PBLO will support relevant business development activities related to PBLS including:

• Draft and scope relevant applications and proposals (identified trusts, foundation or institutions).
• Support and provide input into income generation activities/proposal development for existing and new  pro bono products, services, and projects.
• Maintain and develop relationships with contributing legal partners, including participating in regular account management meetings to manage relationships.
• As needed, work across departments/teams support and contribute to overall fundraising and proposals, in line with the organisational strategy.
• Support assessments and mapping of potential funding sources, e.g. trusts, foundations or institutional funding.
• Conduct due diligence and onboarding of any potential new Legal Partners.
• Support and deliver other tasks as required by PBSL.

 Person Specification

• Law degree (in any jurisdiction).
• Four years of experience working in a legal setting, including law firms or legal charities.
• Strong experience of working independently and delivering tasks in a timely manner.
• Previous brokerage experience (ideally in a legal environment).
• Excellent outreach and engagement skills.
• Excellent relevant IT skills, such as a working knowledge of project management systems, CRMs and cloud-based systems (such as MS Office 365, Salesforce, Asana).
• Experience engaging with external stakeholders (such as clients, funders or service users) including at external events.
• Confident and self-motivated.
• Excellent communication skills, with a friendly, positive attitude.
• Ability to work flexibly and manage a varied workload.
• Ability to work as part of a team, and take initiative and work independently.
• Strong organisation and time management skills, and good attention to detail.
• Proven ability to work to tight deadlines and within agreed frameworks.
• Fluency in written and spoken English; ability to produce written material targeting different audiences
• Willingness to take on high level as well as everyday tasks and perform both with excellence.
• Understanding of  international development and the Sustainable Development Goals.

For further information and to apply, please visit our website via the apply button.

Closing date: 12 July 2026.

Hours: 4 days per week (30 hours) between 9.00am and 5.00pm

Clolsing date:  Tuesday 30th June at 11pm

Interview date: Friday 10th July

Salary: £48,000 p/a pro rata 

Contract: 1 year fixed term (covering a maternity leave position)

The Southmead Project is an equal opportunities employer providing free specialist counselling and support for survivors of abuse across Bristol and surrounding areas. Our recruitment is done in line with safer recruitment practices. We welcome people of any race, ethnicity, gender identity, sexual orientation, class, ability, language, religion and cultural background. We value the differences between people and affirm each person as an individual.

We value our team very highly and pride ourselves on being a supportive employer. We provide the following benefits to encourage a supported, well-rounded and enriched practice:

• Paid supervision for 1.5 hours per month, with an external supervisor of that person’s choice

• Line management for 1 hour per month

• Training budget of £500 per year to spend on relevant training of that person’s choice

• Employer pension contribution of 5%

• Generous annual leave allowance and paid sick leave

• Cycle to work scheme

• Optional private counselling for up to 12 sessions per year with an external counsellor of that person’s choice

Therapeutic Management

• To manage and support a staff team, including the Head of Active Recovery, a Counselling Lead, Nexus Counselling Manager, a Family Support Group Facilitator, and administrators.

• To oversee all of the charity’s therapeutic services and ensure that efficient and high-quality services are delivered.

• To be the charity’s Designated Safeguarding Lead to respond effectively and efficiently to safeguarding concerns.

• To ensure staff are sufficiently trained in adult and child safeguarding and that training records are kept up-to-date.

• To oversee the charity’s pre-trial therapy processes and be a point of contact for the police.

• To develop and improve the charity’s therapeutic services, including any expansion of the services.

• To manage therapeutic recruitment, inductions and training.

• To hold monthly staff meetings and service team meetings when needed.

• To oversee the individual and group supervision arrangements and reporting for all staff. 

• To manage and have overall responsibility for the ongoing use of an online Case Management System, ensuring that data is inputted accurately for reporting purposes.

• To support the charity’s quality assurance and development of its services through monitoring  and responding to client feedback and outcomes data.

• To develop the charity’s survivor voice work and ensure that the charity’s services are informed by survivors and their lived experience. 

• To manage any complaints raised by clients. 

Leadership

• To work collaboratively as part of a Leadership Team to make decisions and resolve issues affecting the day-to-day running of the charity and management of its staff team.

• To strategically plan and develop the therapeutic services of the charity.

• To develop relationships with partner agencies and professionals to raise awareness of our therapeutic services and strengthen our work.

• To build and maintain a positive working relationship with the Board of Trustees.

• To attend and contribute to trustee meetings and trustee working group meetings, reporting on the therapeutic services and any clinical matters arising. 

• To assist in promoting the charity by attending all relevant meetings directly connected with your work.

• To undertake any other duties appropriate to the needs of the charity.

Client Work

• To provide one-to-one counselling for survivors of abuse of all genders, both online / by phone and face-to-face, with a caseload of approximately 4 clients. 

• To maintain confidential and accurate counselling notes of all sessions.

• To attend monthly one-to-one clinical supervision with a supervisor approved by the Southmead Project. (Supervision is a requirement of this charity as members of the British Association of Counselling and Psychotherapy).

• To attend monthly one-to-one line management meetings.

• To work to the British Association of Counselling and Psychotherapy ethical guidelines.

• To work within the framework, spirit and ethos of the Southmead Project’s Equal Opportunities Policy, and actively engage in promoting the policy within the charity and in all dealings with clients and other agencies.

• All members of staff, paid and unpaid, are required to undergo the enhanced level of Disclosure and Barring Service check.

Person Specification

ESSENTIAL:

• Diploma in Counselling (British Association of Counselling & Psychotherapy (BACP) accredited course or equivalent); and to have BACP accreditation or be working towards BACP accreditation or equivalent.

• To be a registered member of BACP, UKCP, NCS or equivalent professional body, with over 5 years of supervised counselling experience.

• Significant experience of providing one-to-one counselling for survivors of abuse and carrying out initial assessments and risk assessments.

• Significant knowledge and understanding of the issues affecting this client group and the impact of trauma.

• Significant line management and appraisal experience with the ability to effectively co-ordinate a team. 

• The ability to support staff to foster a positive working environment and deliver a high quality of service.

• Experience of recruiting staff, including inductions and training.

• Experience of managing safeguarding concerns and supporting others to act in accordance with safeguarding policies and in the best interests of the client or those at risk. 

• The ability to work with clients online or by phone.

• Experience of working collaboratively as part of a leadership team and ability to contribute to an organisation’s future development.

• Experience of developing and maintaining working relationships with partner agencies and professionals. 

• Excellent organisational and planning skills.

• Excellent IT skills and experience of using Microsoft Word and Excel, with the ability to confidently use and support others with an online Case Management System. 

• Excellent communication skills, both verbal and written.

• A commitment to identifying ongoing personal development and training needs and to take appropriate action to ensure these needs are met.

• The ability to keep accurate and confidential records of client work.

• Experience of being a client in a formal counselling relationship.

• Experience of and commitment to working with diversity.

• To have the capacity to work flexibly within a small professional team.

• The ability to manage own time and work load effectively.

• The ability to chair meetings

DESIRABLE:

• Training in trauma processing approaches, such as EMDR, Narrative Exposure Therapy (NET),  brainspotting, trauma-focused CBT, and Rewind Technique.

• Experience of working within a community-based organisation.

• Experience of working with people that have used drugs or alcohol to cope with trauma.

• Experience of running therapeutic groups.

• Experience of delivering training. 

Talk Action is a community development and training organisation which helps bring brilliant causes to life.

We’re a values-led organisation and a leader in supporting charities, public sector bodies, community groups and social enterprises to maximise their capacity and achieve their development goals through training and project support.

We offer

A friendly working environment and experience of dealing with a wide range of interesting people at our online training days. You will be able to contribute to the development and future of a successful social enterprise and have flexible working conditions.

The Role

We’re looking for an experienced administrator to be based at our office on the beautiful Dartington estate in Devon. The Training Administrator will manage and market our online training programme.

Tasks are admin based and some repetitive work is involved. However, the role also involves marketing and speaking to clients about training topics. So, you’ll need to develop an understanding of our training and delivery style. There will be training and supervision on all aspects of the role. You’ll be working with one other

person (Jonathan – Founder of Talk action) but some days he will be out of office delivering projects. We’re based in a friendly shared office space but some days you may be working alone.

Tasks

· Plan annual training programme dates and books trainers

· Supply tech support to online courses (Zoom training & support given)

· Speak with clients about in-house course enquiries

· Reply to course enquiries, enter course booking into spreadsheet and send relevant pre-course info

· Collect new emails for our mailing list (using email gathering software)

· Entering course information onto free online listings & social media

· Manage mailing lists (adding and removing subscribers)

· Input accounts and receipts (entering expenses & income into a spreadsheet)

Person specification

Essential Skills and Experience

· Attention to detail - to complete repetitive tasks systematically

· Customer-focused (phone/email) – willing to help and problem solve

· Self-motivated and solution focussed

· Confident with online meetings (Zoom, etc)

· Comfortable working alone as well as in a shared office

· Proficient in using Outlook email, Word and at least basic understanding of Excel spreadsheets

Desirable skills

• Passion for social issues & community development
• Interest in marketing projects and programmes of training
• Experience organising training courses or events

We will also interview those people with less experience but that show enthusiasm and potential.

Further development of role – You will have the opportunity to develop new courses, recruit new trainers and explore new marketing avenues (CRM, paid social media ads and new online networks)

Hours & Location

· Office based role (not remote) on Dartington Estate, Devon

· 3 x days per week: Ideally Tues - Thurs (with potential for increased days)

· Child/carer friendly hours available

· We are also happy to offer unpaid leave during school holidays

· Parking available and public transport nearby

Salary

· Starting at £28k rising to £30k (pro-rata)

· Statutory holiday & sick pay

Applications: Send covering letter/email (covering letter is essential) & CV 

Deadline for applications: 9am Monday 13th July 2026

Assessment and Reconnection Worker

Hounslow

£36,095 - £39,861 

Do you have a passion for supporting people to rebuild their lives? 

Our client looking for Assessment and Reconnection workers to join their excellent team in Hounslow. The Hounslow LIFE service is a large multi-site supported accommodation service that has a staff team of 31 supporting 86 clients, covering specialisms such as Homelessness, Substance Use and Mental Health.

This is an exciting opportunity to join their new Assessment Hub team at Apple Tree Cottage, providing rapid assessment and support into appropriate accommodation to clients over a 28-day period, ensuring those at risk of rough sleeping and homelessness can be directed to services suitable to their immediate, medium and longer term needs.  

In the role of Assessment and Reconnection worker you will: 

• Work with clients on their road to recovery, by identifying their needs, helping them to access appropriate support and access suitable accommodation. 
• Provide thorough assessment of housing eligibility and support needs.
• Provide clients with dynamic support to identify suitable accommodation and support them to obtain this.
• Have some housing management responsibilities as part of ensuring they deliver safe, high quality services.

About you 

To succeed in this highly rewarding role you would benefit if you: 

• Have an understanding of the issues faced by homeless or vulnerably housed people – you may have had personal experience of homelessness yourself. 
• A creative and dynamic approach, with excellent communication skills, and the ability to build relationships and negotiate with a wide range of partners and external audiences. 
• The ability to operate in a fast paced environment and manage a varied workload and multiple priorities.
• Knowledge and understanding of the housing and support needs of people experiencing homelessness. 

However, above all they are looking for inspirational, committed individuals who have a genuine desire to support people to transform their lives. 

Please note, due to the needs of all their services, there is a requirement to work a shift rota, so flexibility is required. This will include some weekends and bank holidays, and the role will be service based with no home working.

Closing date: 10am on 6 July 2026

Interview and assessments on: TBC

About the Role

Advice Giving

· Provide advice through telephone and webchat

· Interview clients using sensitive listening and questioning skills in order to allow clients to explain their problem(s) and empower them to set their own priorities

· Supporting clients to use ICT to make their new Universal Credit claim

· Use Citizens Advice resources to find, interpret and communicate the relevant information to  clients

· Complete benefits checks when appropriate

· Research and explore options and implications so that clients can make informed decisions.

· Act for the client where necessary using appropriate communication skills and channels.

· Refer internally or to other specialist agencies as appropriate.

· Ensure that all work meets quality standards and the requirements of the funder

· Ensure that work reflects and supports the Citizens Advice service's equality and diversity strategy.

· Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.

· Complete the required training to comply with quality assurance processes

Research and campaigns

· Support our research and campaigns work through various channels including case studies, data collection and client consent

Professional development

· Keep up to date with legislation, policies and procedures and undertake appropriate training

· Read relevant publications

· Attend relevant internal and external meetings as agreed with the line manager

· Prepare for and attend supervision sessions/team meetings/staff meetings as appropriate

Administration

· Use of telephony and IT equipment for multichannel delivery of advice services

· Use of IT software for statistical recording of information relating to research and campaigns and funding requirements, record keeping and document production. Ensure GDPR compliant training is completed on an annual basis

· Ensure that all work conforms to your organisation’s systems and procedures

Other duties and responsibilities

· Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service

· Demonstrate commitment to the aims and policies of Citizens Advice

· Abide by health and safety guidelines and share responsibility for own safety and that of colleagues

· Work from a variety of Citizens Advice Liverpool outlets and outreach locations across the city as required over the course of the week between the hours of 8am-6pm.

Requirements

1. Recent knowledge and experience of the benefits systems, including experience of carrying out  accurate benefit check calculations in a professional setting

2. Basic knowledge of multiple enquiry areas to aid with identifying emergencies and making referrals where appropriate

3. Experience of providing advice through telephone and web chat

4. Ability to use sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control of meetings with them

5. Ability to interpret complex information and convey it in a way that is understandable to clients.

6. Good ICT knowledge with an ability to support clients with their online claim application

7. Ability to develop and maintain positive working relationships with a range of partnership organisations to reach Universal Credit claimants.

8. Assist with research and campaigns works by providing information about clients’ circumstances

9. Understanding of and commitment to the aims and principles of the Citizens Advice service and its equal opportunities policies.

10. Ability to meet targets and excel against objectives.

11. Ability and willingness to work both on own initiative and as part of a team.

About us

Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. We depend on a workforce of paid staff and over 120 trained volunteers. We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. We are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.

CAL have achieved accreditation with the Workplace Wellbeing Charter, showing we are committed to improving the health and wellbeing of our workforce. We've also gained an award for outstanding contribution by an employer to workplace health and wellbeing 2022 by Merseycare NHS Foundation Trust.

We've gained awards from Citizens Advice National recognising our Advising Margainalised Communities Team for championing equity, diversity and inclusion in both 2021 and 2021. We were also named volunteer team of the year in 2022.

National Helpline independent Stalking Advocate 

Location:  Hybrid (40% London Office based) 

Hours: Full time - 35 hours per week 

Type of contract: Permanent 

Start date: ASAP 

Salary: £30,737.70

Reports to: National Services Practice and Development Manager

ABOUT SUZY LAMPLUGH TRUST: 

The Suzy Lamplugh Trust was established in memory of Suzy Lamplugh, a young estate agent who tragically disappeared while at work in 1986 and was later declared deceased in 1993. Created to honour Suzy’s legacy, the Trust aims to empower individuals and organisations to take a stand against abuse, aggression, and violence in all forms, supporting safety in both personal and professional lives.

Role Overview: 

This is a blended role combining responsibilities across the National Stalking Helpline (0.6 FTE) and the National Advocacy Service (0.4 FTE).
The postholder will deliver high-quality, trauma-informed support across the full victim journey from first contact and immediate risk assessment through to ongoing advocacy and multi-agency casework.
The role ensures a seamless service for victims, supporting individuals at all risk levels through:

• Immediate advice, triage, and safety planning via the helpline
• Ongoing advocacy, case management, and support navigating the criminal justice system

This model strengthens continuity of care and ensures consistent, victim-centred support across services.

DUTIES AND RESPONSIBILITIES: National Advocate (.4) National Helpline (.6) 

• Provide advice, guidance, emotional support, safety planning, and risk assessment to individuals contacting the National Stalking Helpline. 

• Answer incoming calls to the helpline and manage contacts in line with service standards. 

• Helpline duties day/week/FTE with flexibility to meet demand/need 

• Provide tailored advocacy support, advice, and guidance to victims living including emotional support, risk assessment, and safety planning. 

• Using the SASH, conduct follow on risk assessments to inform ongoing safety planning 

• Develop and maintain individualised advocacy plans for each client. 

• Support clients to navigate the Criminal Justice System (CJS), civil and family courts. 

• Liaise with other professionals and agencies, such as housing, health, social care, and law enforcement, to ensure coordinated support. 

• Proactively research and build strong working relationships with support services and share best practice 

• Advise and advocate on behalf of victims when their rights under the Victims’ Code are not being met. 

• Undertake ISA accreditation (training provided if not already achieved). 

• Apply cyberstalking knowledge and seek cyber technical support on complex cases. 

• Manage a caseload of up to advocacy 12 clients 

• Ensure prompt case closure when advocacy needs end, victims withdraw consent, or contact attempts fail. 

• Monitor and respond to the helpline email Live chat, inbox and voicemail messages in a timely and professional manner. 

• Respond to contacts from victims, friends, family members, and professionals seeking support or information. 

• Make safeguarding referrals and maintain compliance with safeguarding policies. 

• Conduct surveys and feedback to assess service impact. 

• Maintain accurate, timely, and confidential case records in line with organisational standards. 

• Deliver one-off advocacy interventions where appropriate. 

Special requirements 

• This role is hybrid, initially requiring on-site attendance at our London office until the successful completion of the first probation review (typically 3 months). 

What we offer:

• Hybrid Working: With a minimum of 40% office-based work
• Generous Leave Package: 28 days annual leave (pro-rate for part-time) increasing with length of service, plus public holidays
• Special Leave: Including days for personal milestones, like moving house or celebrating your birthday
• Pension Contribution: 5% employer contribution
• Health & Wellbeing App: Access to counselling, advice, and discounts
• Occupational Sick Pay: increasing with service

How to apply:

Suzy Lamplugh Trust is dedicated to equality and inclusivity.  Please apply by submitting your CV and a cover letter detailing how your skills experience align with the job requirements.  Applications without a cover letter will not be considered.

Are you passionate about making a lasting difference to the lives of vulnerable adults?

We are looking for a dedicated and proactive Reconnection Worker to join our Bournemouth, Christchurch and Poole Rough Sleeping Service. This is an exciting opportunity to support people sleeping rough to move away from homelessness by reconnecting them with accommodation, support networks and services in areas where they have a local connection, established support system or entitlement to assistance. Reconnection can take place both within the UK and internationally and aims to ensure that individuals can access the right support in the right place to sustain a move away from rough sleeping.

Working as part of a dynamic and highly successful outreach team, you will build positive relationships with people experiencing homelessness, carrying out assessments and developing personalised reconnection plans. You will work closely with local authorities, support providers, health services and community organisations to help individuals access accommodation, reconnect with family and support networks where appropriate and secure sustainable routes away from rough sleeping and a harmful street lifestyle.

In this role you will:

• Undertake assertive outreach across Bournemouth, Christchurch and Poole, engaging with people sleeping rough and carrying out comprehensive assessments.
• Develop and coordinate personalised reconnection plans, including arranging accommodation, travel, family mediation and access to support services.
• Work closely with local authorities, statutory services, health providers and community organisations to achieve positive outcomes for clients.
• Manage a caseload of clients, maintaining accurate records and monitoring progress towards sustainable reconnection.
• Support clients to access welfare benefits, healthcare, substance misuse services and other support that will assist them in moving away from homelessness.

This role involves working early mornings, evenings and weekends as part of a rota.

About you

We are looking for someone who is passionate about supporting people experiencing homelessness and who can build trusting relationships whilst maintaining a supportive but assertive approach.

To be successful in this role, you will have:

• Experience of working with vulnerable adults and an understanding of the challenges faced by people experiencing homelessness.
• Experience of assessing individual needs and supporting people through case management and support planning.
• Excellent communication and partnership-working skills, with the ability to engage effectively with clients and external agencies.
• An understanding of welfare benefits, housing options and support services available to people experiencing homelessness.
• Good organisational and IT skills, with the ability to maintain accurate records and manage competing priorities.

Above all, we are looking for a compassionate, resilient and motivated individual who is committed to helping people transform their lives.

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

When you're ready to apply click the ‘Apply Now’ Button to start your online application form.

Closing date: 10am on 6 July 2026

Interview and assessments on: 20 July 2026

We are SIFA Fireside, the support service for any adult in Birmingham that faces homelessness. For 40 years we have supported Birmingham’s most vulnerable people through Homelessness Intervention, Prevention and Recovery services.

The Adult Lead Worker service is based at our main hub in Digbeth but provides city-wide support to adults experiencing multiple disadvantages. This service provides flexible, strengths-based advice and support to people aged 18 years plus who experience two or more of substance use, poor mental health, history of repeat homelessness and offending history. Clients may also be serially excluded from services or be at risk of exclusion from mainstream services.

This is a targeted service that aims to build resilience, improve health and wellbeing and move people towards independent living at an early stage, in order to prevent or delay the need for crisis interventions.

The Lead Workers will also act as a community navigator linking the client into local services and activities, ensuring access to and receipt of necessary care and support that will vary for each client.

Key tasks (selection of)

To ensure that the service operates in a strength-based way, taking a flexible and psychologically informed approach to support.

To ensure that clients are provided with choice and meaningful involvement in decisions about how they receive support, and in identifying and setting goals as agreed with them. To work proactively to reduce barriers and support clients to access services, including for on-going health, mental health and substance use treatment / services.

Manage an active caseload of clients, keeping effective and up to date records and monitoring outcomes through our CRM database system.

To work in partnership with other agencies to ensure that clients receive a coordinated service e.g. substance misuse services, DWP, GP’s, pharmacies.

For the full list of Key Tasks, Managerial Responsibilities and Requirements, please see the Job description and Person Specification on our website.

Do you have extensive experience and understanding of working with children, young people and/or vulnerable adults – including the crucial ability to build and maintain trusting relationships with young people and parents/carers who may have had previous negative experiences of services?

If so, St Giles has the ideal challenge for you: as a Senior Caseworker on our pioneering SOS project. Here we work with both victims and perpetrators of serious youth violence and other gang related offences, helping clients to be safe, move away from offending and take positive choices.

About St Giles Trust 

An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.

About this key role

Your role will be to provide young person-centred holistic support – including everything from helping clients to understand their own behaviour and its consequences, and promoting change, to helping clients’ families to support them and providing practical help with attending appointments, education, training and employment options, housing, benefits, debt and other aspects of day-to-day living. You’ll be part of a client focused SOS Team delivering casework services, predominantly Monday-Friday during office hours, and within Lambeth (although other hours and deployments may be required). You’ll also work closely with a range of partner agencies to ensure clients access the appropriate services and get the best outcomes.

Working flexibly within the community, with responsibility for one or more volunteers, you’ll be building effective and engaging relationships with young people involved in or at risk of being involved in the criminal justice system, with the aim of improving their life chances. You’ll conduct robust risk assessments and strengths-based needs assessments, with safeguarding as the priority, and ensure that all young people work towards an agreed support plan which is regularly reviewed and adapted. You’ll also build effective relationships with agencies providing services to the client group, and enable clients to engage in positive activity within the community (e.g. boxing, football, etc).

What we are looking for

• Experience of working with children, young people and/or vulnerable adults and delivering interventions that have had a positive impact – preferably in a health and wellbeing context and/or on an offender led support project.
• Experience of providing support, advice and advocacy, with the ability to assess clients’ needs.
• Experience of managing complex safeguarding issues with children, young people and adults who are at risk of violence or exploitation, whilst working alone.
• Understanding of the physical, social, emotional and developmental needs of children and young people, their specific needs as they transition to legal adulthood, and the issues they face, e.g. exploitation, victimisation, offending, school exclusion, unemployment, trauma.
• Extensive knowledge of the impact of context – with a clear understanding of best practice around contextual safeguarding and those experiencing harm outside the home.
• Knowledge of trauma-informed practice in the context of working with children, young people and parents/carers impacted by violence and exploitation, and of how trauma –including from their own lives – can impact on how practitioners manage cases.
• Working knowledge of child protection and safeguarding legislation/policy, with experience of providing support, advice and advocacy to staff with a safeguarding responsibility.
• Understanding of the importance of good quality case recording quality assurance principles.
• Ability to use electronic case management systems to record all aspects of the role, including action plans, outcomes and session data on a day-to-day basis.
• Recognition of the importance of resilience in coping with the emotional demands of the role and demonstrable experience of managing your own wellbeing.
• Relevant qualification to a good standard or equivalent experience – ideally with relevant accredited training such as safeguarding, counselling or mental health first aid.

As an organisation that works with children and adults at risk we are committed to safeguarding, protecting and promoting the safety of our clients and successful applicants will require an Enhanced Child and Adult with Child Barred DBS Check.

We actively encourage people with personal experience of the issues facing this client group to apply for this role.

In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.

We are an equity and inclusion confident employer. We welcome all applications and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

Closing date: 29 June 2026 at 9am.