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Closing in 7 days
St Basils, Birmingham (Hybrid)
£33,856 - £36,486 per year
Posted 2 days ago
Closing in 3 days
Sister System, Tottenham (Hybrid)
£60,000 per year
We are seeking an experienced, dynamic and values-led operational leader to join Sister System’s Senior Leadership Team
Posted 1 week ago

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Kingston Street Pastors, Kingston upon Thames (On-site)
£34,000 - £36,000 per year
Posted 1 week ago Apply Now
Closing today at 23:30
Astra Foundation, London (Hybrid)
£75,000 - £85,000 per year
Posted 1 month ago
Closing in 2 days
The King's Trust, Multiple Locations (Hybrid)
£39,096.00 to £46,915.00, dependent on your location, skills, knowledge and experience
Posted 2 weeks ago
Closing today at 23:30
Durham City Youth Project, Framwellgate Moor (On-site)
£33,000 - £37,000 per year
Posted 4 weeks ago
Page 7 of 7
Birmingham, West Midlands (Hybrid)
£33,856 - £36,486 per year
Full-time
Permanent
Job description

To act as the organisational lead for St Basils’ feedback processes, ensuring the effective implementation of St Basils’ Comments, Complaints, and Compliments Policy. The postholder will oversee the complaints and feedback processes in their entirety, ensuring complaints are handled promptly, fairly and resolved with well‑evidenced outcomes.

The Complaints Manager will have a thorough understanding of the Housing Ombudsman’s Complaints Handling Code requirements and will be responsible for ensuring compliance with the Code and for producing and submitting the relevant regulatory reporting.

The postholder will implement and lead an organisation‑wide lessons‑learned framework from complaints outcomes, driving change that improves services for thousands of young people, making sure they feel heard and respected.

Application resources
Organisation
St Basils View profile Organisation type Registered Charity Company size 101 - 500
Posted on: 26 August 2026
Closing date: 04 September 2026 at 11:14
Job ref: 2026 - 1631
Tags: Advice / Information, Communications, Conflict Resolution / Peace, Investigation

The client requests no contact from agencies or media sales.