Supporter development officer days jobs
Join Rays of Sunshine at an exciting stage of growth and help create unforgettable supporter experiences that bring joy and hope to seriously ill children.
We’re looking for an organised, proactive and people-focused Public Fundraising Executive (Community & Challenge Events) to join our ambitious Fundraising team and help support, develop and grow our Challenge Events programme, alongside delivering Community Fundraising activity.
This is a brilliant opportunity for someone who loves working with people, enjoys making things happen and wants to see the direct impact of their work.
With an initial focus on our expanded London Marathon programme, you’ll help recruit, onboard and support runners and challenge event participants, ensuring they feel motivated, informed and part of Team Sunshine throughout their fundraising journey.
You’ll also support the development and delivery of our wider Challenge Events portfolio, helping us strengthen existing events, explore new opportunities and grow participation and income across a varied programme of third-party and supporter-led events. You’ll work closely with colleagues and supporters to ensure each event is well planned, well promoted and delivers a brilliant experience from sign-up through to event day and beyond.
Alongside this, you’ll support our wider Community Fundraising programme, building relationships with individuals, wish families, schools, groups and local organisations, and helping them make the most of their fundraising.
You’ll play a hands-on role in:
- supporting, developing and growing our Challenge Events programme
- delivering outstanding supporter care and stewardship
- recruiting and supporting challenge event participants
- helping plan and deliver the London Marathon and other events
- building strong relationships with community fundraisers
- coordinating communications, materials, volunteers and event activity
- monitoring fundraising progress and helping supporters achieve their goals
- keeping supporter, event and income records accurate and up to date
- identifying opportunities for supporters to stay involved with Rays of Sunshine
We’re looking for someone with experience in fundraising, events, supporter care, community engagement, customer service or another people-focused role.
You’ll be highly organised, confident communicating with a wide range of people and comfortable managing multiple priorities. Most importantly, you’ll genuinely care about giving supporters a fantastic experience and helping them feel connected to the difference their fundraising makes.
Experience in Community or Challenge Events fundraising, particularly the London Marathon or another large-scale event, would be an advantage.
Why join Rays of Sunshine?
Rays of Sunshine exists to brighten the lives of seriously ill children and young people across the UK through our Sunshine in Hospitals programme, life-changing wishes and Wish Community.
We’re also incredibly proud to have been recognised as one of The Sunday Times Best Places to Work 2026.
Our latest employee survey found:
- 100% of colleagues are proud to work for Rays of Sunshine
- 99% say they do something worthwhile through their role
- 96% overall employee engagement
- 98% would recommend Rays of Sunshine as a great place to work
You’ll be joining a supportive, positive and values-led team where kindness, connection, empowerment, integrity and joy are at the heart of everything we do.
We brighten the lives of seriously ill children across the UK by granting wishes and providing ongoing support in hospitals and within the community
Sheffield Children's Hospital Charity
Location: Sheffield
Reporting to: Head of Community and Events
Hours and basis: Part Time – 22.5 hours per week / Fixed-Term Contract until 12th November 2027 (Maternity Cover)
Salary: Manager band starting £35,674.05 per annum pro rata (£21,404.43 actual)
Sheffield Children's Hospital Charity is seeking a proactive and relationship-focused Community Fundraising Manager to play a key role within our Community and Events team. You will manage a diverse portfolio of fundraising campaigns and projects, develop meaningful supporter relationships, and create exceptional experiences that encourage long-term support, helping to grow income and maximise impact for children and young people.
About the role
In this key management role, you will work closely with the Head of Community and Events to deliver our community fundraising strategy and business plan, driving income growth while ensuring exceptional supporter experiences.
You will lead a team of Community Fundraising Officers, providing day-to-day management, coaching and support, while overseeing the delivery of a diverse portfolio of fundraising products, campaigns and projects. This includes established campaigns such as Christmas Jumper Day, PJ Day, In Memory and Schools fundraising, as well as developing innovative opportunities to inspire community support.
Working collaboratively with colleagues across the charity, volunteers, supporters and partners, you will help strengthen relationships, increase engagement and maximise fundraising income to support Sheffield Children's Hospital Charity's mission.
The role will require occasional evening and weekend working required to support fundraising events and community activities.
Key responsibilities
- Lead the development and delivery of community fundraising products, campaigns and projects that support sustainable income growth.
- Support the implementation of the charity's community fundraising strategy and contribute to future planning and development.
- Line manage the Community Fundraising Officers, providing leadership, performance management and professional development.
- Build and maintain strong relationships with supporters, community groups, schools and key stakeholders.
- Monitor and report on fundraising performance, budgets and KPIs, ensuring targets are achieved and opportunities identified.
- Ensure excellent supporter stewardship and donor care, creating positive experiences that encourage long-term engagement.
- Work collaboratively with colleagues across fundraising, marketing and volunteering teams to deliver integrated campaigns and initiatives.
- Ensure fundraising activities comply with relevant legislation, policies and fundraising best practice standards.
- Represent the charity at events, meetings and community engagements, acting as an ambassador for the organisation.
About you
We're looking for an enthusiastic and results-driven fundraising professional with experience of delivering successful fundraising campaigns, managing relationships and leading teams. You will be passionate about creating meaningful supporter experiences and motivated by the opportunity to make a difference for children and young people.
You will bring:
- Experience of community fundraising, events, account management, sales or a similar relationship-focused role.
- Experience managing and motivating individuals or teams to achieve targets and objectives.
- Strong relationship-building and stakeholder management skills.
- Experience developing and delivering projects, campaigns or events.
- Excellent communication, influencing and negotiation skills.
- Strong organisational skills with the ability to manage multiple priorities and work independently.
- Experience managing budgets, income targets and performance reporting.
- Knowledge of fundraising regulations, compliance requirements and supporter stewardship best practice.
- A proactive, creative and solutions-focused approach to fundraising.
For further details please read the full job description which outlines the behaviours, qualities, skills and experience we are looking for.
Why join us?
At Sheffield Children's Hospital Charity, you'll be part of a passionate and ambitious team committed to making a real difference for children and young people. You'll have the opportunity to lead meaningful fundraising activity, work alongside incredible supporters and help grow the impact of one of the UK's leading children's healthcare charities.
Closing Date: Monday 31st August 2026, 5:00pm
Interviews: Week commencing 7th September 2026.
Apply today by emailing your CV and a covering letter
Due to the high volume of applications we receive, we regret that we are unable to respond to all applicants. If you are shortlisted for interview, we will contact you directly. We thank you for your interest in joining Sheffield Children's Hospital Charity.
Agencies: We are not accepting unsolicited agency contact or applications for this role. Any CVs submitted by agencies without prior agreement will not be considered.
We support Sheffield Children’s to deliver life-changing care, comfort and new ideas to create healthier futures for children and young people.

The client requests no contact from agencies or media sales.
About us
National Energy Action (NEA) is the national fuel poverty charity. We have worked across England, Wales, and Northern Ireland for over 40 years, to ensure that everyone can afford to live in a warm, healthy home.
Millions of households across the UK still face high energy bills, low incomes and poor energy efficiency. We work with frontline practitioners, companies, regulators and governments to support vulnerable clients, raise awareness and achieve enduring change. Our work tackles these challenges head-on, delivering practical support, influencing policy and improving lives.
Our values guide how we work every day — we make things happen, we put people first and we lead the way. These values come to life through our behaviours, including pulling together, owning the outcome and supporting one another.
Our teams are friendly, knowledgeable and passionate about what we do. We offer a supportive, rewarding workplace where you can build a meaningful career while making a real difference every day.
The Role
We are looking for a motivated and detail-focused Finance Officer to join our Support Services Directorate. You will play a key role in maintaining NEA’s financial systems, supporting accurate reporting and ensuring the organisation has the strong financial foundations needed to deliver its mission.
This role offers an excellent opportunity to contribute to a respected national charity while developing your finance career in a supportive and collaborative environment.
What you’ll be doing
· Maintain accurate and up‑to‑date accounting records
· Process and review financial transactions, including invoices, journals and payments
· Support statutory compliance across areas such as PAYE, NI, VAT and Gift Aid
· Assist with monthly management accounts, reconciliations and annual financial statements
· Provide clear, accessible financial information to colleagues across NEA
· Contribute to improvements in financial systems, processes and controls
· Provide cover and support across the Finance Team when required
· Carry out general financial administrative tasks
Your work will directly support NEA's ability to operate effectively, meet statutory requirements and deliver high-quality services to households experiencing fuel poverty.
What you will need to succeed
You will bring:
· A minimum qualification of AAT Level 3
· Knowledge and experience of financial accounting software, Sage Payroll 50 or equivalent Payroll systems, and Microsoft Excel
· Experience of VAT, PAYE, NI and pension information/returns
· Strong organisational skills and the ability to work to strict deadlines
· The ability to communicate financial information clearly to non‑finance colleagues
· A commitment to professional development and NEA’s mission to end fuel poverty
Desirable:
· Knowledge of charity finance
· Understanding of fuel poverty and its impacts
· Experience within a support services environment
This is a hybrid role based at NEA’s Newcastle office, with a minimum of one day per week on site.
Hybrid and home working are subject to necessary H&S and GDPR compliance checks. Post holders must be resident within the UK and be able to provide their Right to Work in the UK.
What we offer
· £32,062 to £36,983 per annum (Levels 5-6, Points 18 – 25). New appointments will usually begin at the starting point of the scale.
· 11½% non-contributory pension.
· 25 days annual leave plus 3 additional days between Christmas and New Year when our offices are closed.
· All public holidays.
· Flexible working arrangements including hybrid working.
· Enhanced family friendly payments.
· Employee Assistance Programme.
· Employee benefits platform.
Closing date: 12:00 noon – Monday 17 August 2026.
Interviews: Thursday 27 August 2026.
Please note that National Energy Action is not a sponsoring organisation. Therefore, the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.
Please note CVs will not be accepted as part of the application process. No recruitment agency or advertising enquiries, please.
NEA is an equal opportunities employer. We welcome applications from all people with the necessary skills and experience. Charity Registration No. 290511. Company Registration No: 01853927
Only shortlisted candidates selected for interview will be notified of the confirmed time and location of interview.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Individual Giving and Legacies Manager
Fundraising & Engagement | Remote (UK-based)
Salary: £45,000 per annum
Hours: Full time (35 hours per week to be worked over 5 days)
Location: Home-based in the UK with occasional paid travel to London
Contract: Fixed Term Contract until 30 June 2029 (with potential for extension)
Join Population Matters
We are a UK charity with a global remit. Our vision is of a world in which our human population lives fairly and sustainably with nature and each other. As we enter an exciting new phase of growth and influence, we’re looking for an experienced, proactive Individual Giving and Legacies Manager to launch and lead our public fundraising portfolio, deepen supporter relationships and help grow sustainable income.
About the Role
We’re looking for a strategic, hands-on fundraising leader who can develop and deliver our Individual Giving and Legacies programme, spanning legacies, membership, regular giving, lottery, appeals, publications, merchandise, Gift Aid, in-memory giving and supporter care. You will be able to balance planning with delivery, using data-driven insight to acquire, retain, upgrade and reactivate supporters while building a positive team culture where your team members feel valued, supported and empowered to do their best work.
Important Information
· This is a UK-based role
· Applicants must have the Right to Work in the UK
· We are unable to offer sponsorship
Apply Now
If you’re ready to play a vital role in a purpose-driven organisation and help shape a more sustainable future, we’d love to hear from you. Please submit a CV (not more than 3 pages) and answer the application questions explaining your interest in this role and how you meet the criteria in the Person Specification. A cover letter is not required.
Closing date: Monday 24 August 2026 at 09:00 (BST)
Population Matters is an inclusive and diversity-friendly employer. We are committed to equality, diversity and inclusion across everything we do. We welcome and encourage applications from people of all backgrounds and do not discriminate based on disability, race, colour, ethnicity, gender, religion, sexual orientation, age and all other categories protected by law. Please refer to our full EDI statement attached with this advert.
If you require any adjustments to make the process more accessible, or to arrange an informal conversation about the role, please see contact details within our EDI statement attached below this advert.
Thank you for your interest in Population Matters.
#fundraising #individual giving #individual giving and legacies manager #fundraising manager #legacies manager #fundraising #individual giving #individual giving and legacies manager #fundraising manager #legacies manager
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
As a Housing Options Officer, you will provide housing-related support, advice, and guidance to vulnerable young people aged 16-35 living in YMCA accommodation. You will work closely with residents to help them develop independent living skills, manage their tenancies, maximise their income, access education and employment opportunities, and move on to sustainable housing solutions.
What you'll be doing
- Managing a caseload of young people and providing person-centred support.
- Completing assessments, support plans, and risk assessments.
- Supporting residents with budgeting, welfare benefits, tenancy sustainment, and life skills.
- Working with housing providers, local authorities, and support agencies to secure positive move-on outcomes.
- Managing rent arrears, anti-social behaviour, and resident welfare issues.
- Promoting safeguarding, wellbeing, and a psychologically informed environment (PIE).
- Acting as a shift lead when required and helping maintain a safe and supportive accommodation environment.
About You
We are looking for someone who:
- Has experience supporting young people or vulnerable adults in a housing, support, youth work, or customer-facing environment.
- Understands the challenges facing young people experiencing homelessness.
- Has excellent communication, organisation, and relationship-building skills.
- Can work effectively with a range of internal and external partners.
- Is passionate about helping young people achieve positive futures.
- Can maintain professional boundaries while providing compassionate support.
The client requests no contact from agencies or media sales.
Head of Health Information and Support
Permanent
Salary: £55,000 - £60,000 per annum, plus benefits
London N1
Full time – 37.5 hours a week
We're a hybrid working employer, meaning you're required to come into the office on average 2-3 days per week, currently Tuesday and Wednesday or Thursday
Closing date: 11.59pm, Mon 31 August 2026
First Interviews: 9/10/11 September 2026
Second interviews: 22/23 September 2026
An exciting opportunity for a Head of Health Information and Support has arisen at World Cancer Research Fund (WCRF).
World Cancer Research Fund champions the latest and most authoritative scientific research from around the world on cancer prevention and survival through diet, weight and physical activity, so that we can empower people to make informed lifestyle choices to reduce their cancer risk.
We are seeking an inspiring, strategic and collaborative leader to shape and deliver WCRF’s Health Information and Support strategy across three core audiences: the general public, health professionals and cancer survivors. The team turns WCRF’s scientific evidence on cancer prevention and survival into practical, accessible information, training and support based on our Cancer Prevention Recommendations. The postholder will lead and develop the team, ensuring its work is innovative, evidence-based, high quality and demonstrably effective.
Working across Science, Policy, Fundraising, Communications and Engagement, you will create new ways to share our health information, improve existing resources and services, and build impactful partnerships. You will ensure that public and patient insight shapes our work from cancer prevention to survivorship, strengthen programmes for health professionals and make effective use of digital channels. Responsibilities include contributing to our Medical Education programme, participating in working and steering groups and speaking at national conferences, networking at events, engaging corporate audiences and acting as a spokesperson in broadcast and print media. Ultimately, you will help establish WCRF as the go-to source of information and support on the links between cancer, nutrition and lifestyle.
The successful candidate will have a strong track record of implementing strategy, developing business and operational plans, and leading high-performing teams.
You will bring substantial experience in areas such as health information or education, working with healthcare professionals, UK health policy, health science or research, or marketing health information and services. You will be confident in measuring impact, managing budgets and using data to improve performance, with strong knowledge of non-communicable diseases and issues including nutrition, obesity, diet and physical activity. An excellent communicator and relationship-builder, you will be proactive, creative and results-focused, able to operate at senior management level and open to using digital, AI and other emerging tools to improve effectiveness and efficiency.
Application Details:
If you are interested in this role and feel you possess the necessary requirements, please submit a current CV and covering letter (maximum 2 pages) by the closing date. You must have current right to work in the UK.
Please note: Your cover letter should highlight how your skills and experience will benefit WCRF and equip you for the role.
Due to the high volume of applications we receive, we are only able to provide feedback to shortlisted candidates. If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion.
WCRF is a UK cancer prevention charity. We look at how diet, weight and physical activity affect the risk of developing and surviving cancer.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Lord’s Taverners
The Lord’s Taverners exists to positively impact the lives of young people facing the challenges of inequality. Through inclusive and transformative cricket programmes, we empower young people with disabilities and from disadvantaged communities across the UK and beyond.
We are now seeking an enthusiastic and proactive Partnerships Officer to join our Fundraising and Communications directorate. Sitting within the Corporate, Trusts and Foundations team, you will join a small and ambitious team responsible for raising millions of pounds annually from an expanding portfolio of partners.
The Role
This is an exciting and varied role that will provide fundraising, reporting and administrative support to our Corporate, Trusts and Foundations team. The postholder will be expected to provide exceptional stewardship to existing partners, contribute to prospect identification and support the development and submission of funding submissions that will benefit thousands of young people experiencing disadvantage and disability.
You will play a key role in representing and championing the Lord’s Taverners’ mission and values, ensuring that our fundraising partnerships contribute meaningfully to positive outcomes for young people through inclusive sport.
About You
You will be an organised, proactive and enthusiastic individual who enjoys building meaningful relationships. You will bring strong written and verbal communication skills, a keen eye for detail, and an ability to manage competing priorities in a fast-paced and ambitious fundraising environment.
You will bring:
- A confident ‘can-do’ attitude with an ability to engage with a wide variety of partners and stakeholders
- Strong organisational skills with an ability to manage competing priorities and deadlines
- Strong communication skills, written and verbal, with an enthusiasm for building meaningful funding relationships
- A flexible, agile mindset and ability to work collaboratively as part of a team.
- A willingness and ability to travel to support at events and external meetings with partners, as required
- A proactive, fundraising-focused mindset
At Lord’s Taverners, sport is a means to an end. We are looking for people who share our belief in sport’s power to change lives, and who are motivated by impact, inclusion and opportunity for young people.
Above all, you will be motivated by our mission and aligned with our values: We Include, We Inspire, We Empower.
Safeguarding
Our organisation is committed to safeguarding and promoting the welfare of children and young people, and we expect all staff and volunteers to share this commitment.
This role requires an enhanced DBS check and is exempt from the Rehabilitation of Offenders Act 1974. In line with statutory guidance, applicants do not need to disclose youth cautions or any protected convictions or cautions.
As part of our safer recruitment practices, an online search will be carried out on all shortlisted candidates.
Benefits
- 25 days annual leave + Bank Holidays
- Five additional days between Christmas and New Year
- 6% pension contribution
- Group income protection
- Critical illness cover
- Life assurance
- Health Cash Plan
- Enhanced maternity and paternity pay
- Employee Assistance Programme
- Two volunteering days
- Birthday day off
- Season ticket loan
- Flexible working
- Wellbeing plan
Application Instructions
As part of your application, please submit:
- Your CV, and
- A written response to the following question:
Describe a meaningful funding relationship that you have built, and the impact it has had on the cause/beneficiaries it supported (maximum 500 words)?
We will not accept applications that do not complete this task.
Please upload your written response where the application form asks for a cover note.
Key Dates
Applications open: MONDAY 10th AUGUST
Application deadline: SUNDAY 23rd AUGUST
Please note we may close the vacancy early if we receive exceptional applications. Should this occur, all applicants will be notified.
Interviews scheduled:
- First Stage: Thursday 3rd- Friday 4th September
- Second Stage: Wednesday 9th -Thursday 10th September
Interview Process
First Stage (Online)
The first stage will take place online and will last 45 minutes in total. The session will include:
- A 5-minute discussion about your previous experience and interest in the role
- A 30-minute interview featuring 6 questions that will be provided to selected candidates in advance
- A 10-minute opportunity to ask questions about the role and/or our organisation
Second Stage (In-Person)
Shortlisted candidates who progress to second stage will be invited to an in-person interview at our London headquarters.
For this interview, candidates will be asked to prepare a short 5-10 minute presentation.
- This will be followed by a 50-minute interview comprising
- competency based questions provided to shortlisted candidates in advance
- several questions not provided in advance
- a final opportunity to ask questions about the role and/or our organisation
Accessibility
We want every candidate to feel comfortable and able to perform at their best. If you require any adjustments or support to take part in the interview process, please let us know and we will be happy to accommodate.
Application Instructions
As part of your application, please submit:
• Your CV, and
• A written response to the following question:
Describe a meaningful funding relationship that you have built, and the impact it has had on the cause/beneficiaries it supported (maximum 500 words)?
We will not accept applications that do not complete this task.
Please upload your written response where the application form asks for a cover note.
Deliver high quality cricket programmes that will empower young people facing inequality to make positive choices, improve their health and wellbeing
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Founded in 1860, Providence Row is a specialist homelessness charity working in East London and the City, deliberately operating at the most acute end of the homelessness spectrum.
The charity reaches around 1,200 individuals (annually) with the most deep-rooted needs; people whose interlinking mental and physical health, and trauma and substance use challenges mean they often struggle to access mainstream support. Providence Row provides a wide range of Crisis and Progression services including showers, meals, advice & support, health and wellbeing services, drug and alcohol harm reduction, psychotherapy, a hospital discharge service, and learning, training and work-readiness programmes, amongst others. In 2025/26, we supported 1,270 people through 36,313 tailored interventions.
About this role
We have some ambitious income targets over the next few years to help deliver our bold plans in support of our increasing numbers of complex and vulnerable clients.
If you have experience of delivering against an annual fundraising target of up to, or exceeding, £150k and want to help more people experiencing homelessness to have access to vital, and, often life-changing, services like our award-winning physical and mental health programmes, then we can’t wait to hear from you so you can tell us more about how you meet the criteria detailed in the Job Description and Person Specification, enclosed with this Job Ad.
There are many opportunities for the right candidate to develop in the role while working independently and as part of a committed team by using your excellent creativity, written, verbal and persuasion skills to secure and steward partnerships with existing and new supporters, alongside the Head of Philanthropy, and wider fundraising team.
We are keen to receive applications from people with a minimum of 3 years’ experience in fundraising and partnership development and who want to take their skills to the next level by helping further grow our Trusts and Foundations partnerships, as well as those with other similar supporters including Livery Companies, so we can continue responding to the needs of our clients and the evolving homelessness emergency.
If the above sounds like a good fit for you and you felt motivated and excited to join our small, fun, dedicated and impactful Fundraising and Marketing Team, then we would love to hear from you.
Research shows some people, especially women and marginalised groups, may hesitate to apply unless they match all the criteria. However, we want to assure everyone that we encourage applications from all individuals, regardless of whether they fulfil every point in the job description. Your unique perspective matters to us – please apply with confidence.
Benefits
- 27 days holiday plus bank holidays
- Pension scheme
- Cycle to work scheme
- Season ticket loan
- Employee assistance programme
- Access to shopping discounts
- Learning & development opportunities
To apply
Please upload your CV with a covering letter, detailing how you meet the job specification by Friday 21 Aug 2026 at 23:30.
Interviews
Please note that we may interview on a rolling basis and therefore encourage early applications.
Providence Row is a charitable company limited by guarantee registered in England and Wales; company number 07452798 registered charity number 1140192.
We tackle the root causes of homelessness to help people get off, and stay off, the streets.



Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About us
Greyhound Rescue Wales (GRW) is Wales’ leading charity dedicated to rescuing, rehabilitating and rehoming greyhounds and lurchers. Founded in 1993, we have spent more than three decades championing the welfare of sighthounds and working towards our vision: a Wales without greyhound racing, where every greyhound and lurcher has a home and receives the best possible care.
In April 2026, after 25 years of determined campaigning to improve welfare and regulation within the racing industry, legislation to ban greyhound racing in Wales was finally passed. This landmark achievement marks the beginning of a new chapter for GRW as we expand our reach and capacity across the UK to ensure every greyhound leaving the racing industry has a rescue space, medical support and rehabilitation on the journey towards their forever home.
To help us grow sustainably and strengthen our long‑term impact, we are now seeking to develop our fundraising team with the creation of a Head of Fundraising role. You will lead and work closely with the Trusts & Foundations Officer, Sponsorship & Individual Giving Officer and Community & Events Fundraiser to deliver an annual income target of £400K+.
Role
The Head of Fundraising is a senior leadership role with overall accountability for the strategic development, operational effectiveness and performance of all fundraising activity at Greyhound Rescue Wales (GRW).
The role will drive, lead and grow our fundraising strategy and has responsibility for developing diverse, sustainable income streams and building strong relationships with supporters, partners, and funders.
The role holds end‑to‑end accountability for income delivery across trusts and foundations, community and event fundraising, and sponsorship and individual giving.
The Head of Fundraising provides clear leadership to the fundraising team and has line management responsibility for:
- Trusts and Foundations Officer
- Community and Events Fundraising Officer
- Sponsorship & Individual Giving Officer
Please see attached the full job description and person specification
We work for a Wales without greyhound racing, where every greyhound and lurcher has a home and receives the best possible care.
The client requests no contact from agencies or media sales.
Job Title: Chief Operating Officer (with CFO responsibilities)
Location: Rugby or Hybrid/ Home with ability to travel to meet the charity’s needs
Reports to: Chief Executive Officer (CEO)
Salary: £68,000 - £75,000
Contract Type: Full-time, Permanent
Closing Date: 21st August 2026
About HCPT
HCPT is a UK-based charity that provides life-changing pilgrimage experiences to Lourdes for children and adults with disabilities, complex medical needs, and social challenges of all faiths, and none. Every Easter and Summer, HCPT brings together thousands of volunteers, medical professionals, and chaplains to support pilgrims in a joyful, inclusive, and faith-filled environment. Our work is rooted in Christian values, community, and the belief that every person is uniquely gifted and loved.
Role Overview
The Chief Operating Officer (COO) is a key member of HCPT’s Senior Leadership Team, responsible for the effective delivery and high performance of all operational and business support aspects of the charity’s work. This includes leadership of all business support functions; Finance, HR, IT and Governance, working with and through internal teams and external business partners. As such we are looking for an experienced chartered accountant who is also astute in leading the wider business operation of medium sized charity.
The postholder will have oversight of the quality and efficiency aspects of all that we do in planning and execution of pilgrimages, care & safeguarding, compliance and infrastructure and will support the CEO to develop a culture of accountability and high impact, whilst staying true to our values of: Compassion, Faith, Inclusion, Community and Celebration.
The COO will ensure that HCPT’s operations are safe, efficient, and aligned with our Catholic ethos and mission of inclusion and care, and that our performance is optimised to deliver excellence, which is: THE BEST pilgrimage experience we can offer as defined and measured by our beneficiaries and volunteers.
This is a senior role in volunteer-led organisation and as such the successful postholder will be required to exercise flexibility with evening and weekend work to meet the business needs of the charity, given the availability of our volunteer leaders who have professional commitments during the day. The role also requires the post holder to travel to and work in Lourdes for two weeks over Easter each year, leading operational delivery of our largest annual pilgrimage.
Key Responsibilities
Strategic & Operational Leadership
- Work closely with the CEO to implement HCPT’s strategic plan and vision.
- Lead and line manage internal business support functions and outsourced partners across; finance, HR and IT delivering excellence in our infrastructure.
- Support the CEO to realign the resources of the charity to improve performance, build capacity and increase impact, utilising the best in digital and AI tools to simplify complexity and create capacity.
- Lead on the development and tracking of departmental KPIs and dashboards, developing a culture focused on personal accountability, performance, quality management and continuous improvement.
- Support CEO to develop Operational Risk Register, Disaster Recovery and Business Continuity Plans.
- Line manage our Head of Care and Safeguarding, ensuring compliance with policies, procedures, and working as part of the wider care and safeguarding committees to anticipate legislative and other changes to how we deliver our mission in partnership with the CEO and Board of Trustees.
- Support CEO in project management of system migration and development of AI tools which drive efficiency and quality of service delivery.
- Support CEO in quality management and articulation of impact for all stakeholder groups.
- Deputise for the CEO as required.
Finance & Business Support Function Management
- Own and lead all financial strategy, planning, budgeting, forecasting, and reporting across the organisation.
- Lead the internal finance team and external partners to deliver accurate, timely monthly and quarterly management accounts and financial insights.
- Develop and implement HCPT’s long-term financial strategy, including reserves policy, sustainability planning, and scenario modelling.
- Oversee cashflow management and liquidity planning in line with appropriate reserves levels, ensuring the financial resilience of the organisation.
- Ensure robust financial controls, policies, and compliance with all statutory requirements, including VAT, Corporation Tax, and charity regulations.
- Lead the organisation’s annual audit process and act as the primary finance liaison with auditors.
- Drive value-for-money, cost optimisation, and financial efficiency across all operations and pilgrimage programmes.
- Provide strategic financial insight, analysis, and challenge to the CEO and Board of Trustees, including leading financial reporting to the Board.
- Partner with fundraising teams to support financially robust grant applications, pricing strategies, and impact reporting.
- Oversee financial governance and reporting alignment across UK and French operations.
- Lead and manage all business support functions, including HR, IT, and governance, ensuring effective integration with financial planning and control.
Performance Management & Growth
- Support the CEO with development and implementation of HCPT’s strategy for growth, ensuring all departments understand their roles and responsibilities, demonstrated by high performance.
- Lead on the development of HCPT-wide KPIs in the UK and French organisations and support the CEO to deliver the step change in a culture of accountability and leadership at every level.
- Devise and develop reporting frameworks and a dashboard for operational management reporting which links into the quarterly Board pack.
Governance & Compliance
- Ensure compliance with UK charity law, care & safeguarding regulations, data protection requirements, and health & safety standards.
- Maintain risk registers and lead on safeguarding and incident response protocols, working with and through the Head of Care & Safeguarding.
- Support the CEO and Board of Trustees with operational reporting and risk management as the key point of contact with our volunteer leaders relating to the business operations of the charity.
- Assume Company Secretary duties and ensure all legal and fiscal records and annual returns are prepared on time to our regulators, working in partnership with our professional services advisers, CEO, SLT and Board of Trustees.
People & Volunteer Management
- Lead and support a team of staff and volunteers, fostering a culture of compassion, professionalism, and collaboration.
- Oversee HR policies, recruitment, training, and wellbeing.
- Promote diversity, equity, and inclusion across all operations.
Systems & Infrastructure
- Ensure our systems and infrastructure are fit for purpose and can enable positive customer service approaches and develop SLAs internally and externally and which include what the organisation needs from our volunteers.
- Oversee the development and maintenance of systems for group registration, medical records, safeguarding, and volunteer management, including disposal in line with information lifecycle management and legislation governing this.
- Ensure data security, operational efficiency, and user-friendly processes for data management in line with GDPR and applicable data protection law.
Person Specification
Essential
- Significant experience in a senior operational leadership role, ideally within a UK charity or faith-based organisation.
- Strong demonstrable financial leadership and management of a medium sized charity with a turnover of £4m plus, and a recognised accountancy qualification (ACA, ACCA, CIMA).
- Strong experience of developing and delivering improvement methodology in change management programmes.
- Strong understanding of UK charity governance, safeguarding, and financial management.
- The ability to travel to Lourdes for two weeks each Easter to deliver the largest annual event for the charity.
- Excellent leadership, communication, and interpersonal skills.
- An understanding of HCPT’s spirituality, mission and values.
Desirable
- Experience working with Lourdes pilgrimages or Catholic diocesan structures.
- Familiarity with medical or care provision in a group travel context.
- Experience working in cross-cultural environments.
N.B. Please note the duties listed are not exhaustive and the charity may require different or additional duties to be undertaken depending on changing business needs.
What We Offer
- A meaningful leadership role in a mission-driven charity
- Flexible working arrangements and generous annual leave
- Up to 5% employer pension contributions, based on employee contributions
- Group life cover and healthcare benefits
- Opportunities for spiritual and professional development
- The chance to make a lasting impact on the lives of children and adults with additional needs
HCPT is committed to safeguarding children and adults at risk. The successful candidate will be required to complete an Enhanced DBS check before appointment, and references will be taken up prior to confirmation
Please send your CV and a covering letter (max 2 pages) outlining your suitability for the role to Tricia Macfarlane, HCPT’s Chief Executive, via the Charity Jobs website by 21st August 2026.
HCPT is a volunteer-based charity helping children and adults with varying needs experience a pilgrimage holiday to Lourdes in small, caring groups.



Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
In this brand-new role, you will take the lead on supporting our young carers, volunteer mentors, and partner schools—making a real, lasting difference in the community and to the young carers we support.
Our vision is for all young carers to flourish. Through long-term mentoring, group programmes, and our annual Aspirations Conference, we help young people succeed in education, build confidence, and unlock future opportunities. We are looking for an experienced, enthusiastic self-starter who is genuinely passionate about helping others thrive.
You’ll be right at the heart of our service delivery—whether you’re working directly with inspiring young people, empowering our volunteer mentors, or collaborating with the wider team on fundraising and events. Alongside being part of a supportive team, this role has a degree of autonomy, meaning you'll need the excellent organisational skills to manage your own day, the interpersonal spark to build strong relationships, and the flexibility for evening work.
Main Responsibilities
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Service delivery lead in Wiltshire of all YCDT programmes
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Volunteer recruitment, training, management and supervision
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Supporting young carers to achieve their educational potential
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Monitoring and evaluation
Inspiring and empowering Young Carers to fulfil their potential



The client requests no contact from agencies or media sales.
Location: London (hybrid, 3 days/week in the office)
Contract: permanent, full-time
Are you an accomplished finance leader looking to shape the future of a global organisation?
The International Transport Workers' Federation (ITF) represents nearly 20 million transport workers through more than 700 affiliated trade unions in over 150 countries. Working across every transport sector, we campaign for better rights, safer workplaces and fairer conditions for transport workers worldwide.
We are seeking an exceptional Finance Director to provide strategic financial leadership for one of the world's leading international trade union federations.
Working closely with the General Secretary, Executive Board and elected officials, and reporting to the Director of Operations, you will play a pivotal role in ensuring the ITF remains financially sustainable, resilient and well-governed.
This is an opportunity to shape the financial strategy of a complex international organisation, lead an experienced finance function and provide trusted advice that influences decisions across the organisation.
The Role
As Finance Director, you will lead the ITF's global finance function and oversee the financial stewardship of the ITF Group and its parent organisation, subsidiaries and branches.
Working across a complex international organisation, you will ensure the organisation's financial sustainability while providing strategic leadership across financial planning, governance, investments, compliance and organisational performance.
You will help translate organisational priorities into long term sustainable financial strategies, providing high-quality financial insight that supports effective decision-making by the General Secretary, Executive Board, Congress and senior leadership.
Alongside leading an experienced finance team, you will drive continuous improvement across financial systems, reporting and controls, ensuring the organisation remains agile, compliant and well positioned to support its membership.
What you'll do
As Finance Director, you will:
- Lead the strategic financial direction of the ITF, ensuring long-term financial sustainability.
- Develop financial strategies that support organisational priorities, future growth and organisational resilience.
- Provide trusted financial advice and strategic reports to the General Secretary, Executive Board, Congress, elected officials and senior leadership.
- Lead treasury management, including oversight of the ITF's investment portfolio, reserves and fixed assets.
- Ensure robust financial governance through effective internal controls, financial reporting and regulatory compliance.
- Oversee statutory financial reporting, tax compliance and relationships with external auditors, ITF lay auditors and other independent auditors.
- Coordinate the development of global financial policies, standards and financial management guidance across the organisation.
- Strengthen financial accountability and governance across the ITF's eleven regional offices.
- Lead the continuous development of modern financial systems that support organisational performance, decision-making and future growth.
- Provide strategic financial analysis to support major organisational initiatives, investment decisions and long-term planning.
- Lead and develop a high-performing international finance function, creating a culture of collaboration, accountability and continuous improvement.
- Work collaboratively across the organisation to identify opportunities to improve financial effectiveness, efficiency and value for money.
About You
You will be a strategic and hands on finance leader who combines professional credibility with sound judgement, collaborative leadership and the ability to influence at the highest levels of an international organisation.
You will bring substantial experience of leading financial matters within a complex organisation and will be equally comfortable discussing long-term strategy with senior leaders as you are ensuring strong financial governance and compliance.
You will have:
- A professional accounting qualification and membership of a UK or internationally recognised accounting body (ACA, ACCA, CIMA or international equivalent).
- Significant post-qualification experience in senior finance leadership roles.
- Extensive experience of board governance, audit, treasury management, investment oversight and risk management.
- Strong experience of financial planning, budgeting, forecasting, reporting and financial control.
- Experience of ensuring compliance with UK financial, tax and regulatory requirements within a UK-regulated organisation.
- Experience leading finance within a complex organisation, ideally with international operations and multiple jurisdictions.
- Experience of developing financial strategy that supports organisational growth and long-term sustainability.
- A successful track record of leading organisational change and continuous improvement.
- Experience of building, motivating and developing high-performing professional teams.
- Excellent communication, presentation and influencing skills, with the ability to explain complex financial issues to a wide range of audiences.
- Strong digital skills and experience of modern financial systems and Microsoft Office applications.
- A willingness to travel internationally and work flexibly when required.
Desirable
- Experience working within an international not-for-profit, membership or trade union environment.
- Experience working with donors and donor compliance requirements.
Why join the ITF?
This is more than a Finance Director role.
You'll help shape the financial future of an organisation that works every day to improve the lives of transport workers across the globe.
You'll join a collaborative senior leadership team, influence strategic decision-making at the highest level and lead a finance function that enables the ITF to deliver its mission with confidence, integrity and impact.
In return, you'll have the opportunity to work internationally, contribute to meaningful organisational change and play a central role in ensuring the long-term success of one of the world's leading global trade union federations.
Our Commitment
The ITF is committed to building an inclusive workplace where everyone is treated with dignity and respect. We welcome applications from all qualified candidates regardless of age, disability, gender identity, marital status, pregnancy or maternity, race, religion or belief, sex or sexual orientation.
Every day transport workers keep the world moving – connecting millions of people across our cities and countries

The client requests no contact from agencies or media sales.
Why apply?
This is a unique opportunity to lead a respected local charity at a pivotal moment in its development. You will have the opportunity to shape the organisation's future, strengthen its long-term sustainability and make a meaningful difference to the lives of refugees and people seeking asylum.
We offer flexible working arrangements where appropriate, professional development opportunities and a supportive and committed Board of Trustees.
The role would suit someone with senior management experience who wants meaningful, flexible, part-time work; someone looking for a stepping-stone into a more senior charity management role; and/or someone who wants a hands-on role in a small organisation where they will have autonomy and their contribution will be visible.
We welcome applications from people of all backgrounds and are committed to building a diverse and inclusive organisation that reflects the communities we serve.
Post outline
Location: Hybrid post. Part home-based, part at two locations in Rossendale
Salary: £35,900 pro-rata
Hours: 0.4 FTE (flexible but must regulary include Tuesday and/or Wednesday mornings). We are seeking funding to increase this to 0.5 FTE
Duration of Contract: Initially 12 months. Likely to be extended for at least 12 months, depending on funding.
Closing Date: 2nd September.Interview date: 9th September.
About Us
Rossendale Refugee Support Group is a small, community-based charity committed to supporting refugees and people seeking asylum to rebuild their lives in safety . We provide practical advice, advocacy, support and opportunities for social contact to individuals and families living in Rossendale. We currently have a single employee who leads service delivery, and over 20 highly committed volunteers.
We provide two weekly Drop-in sessions for clients, one at Haslingden Link on Wednesdaymornings (offering casework and social opportunities) and one at Bacup Maden Centre on Tuesday mornings (offering casework only).
We are a small charity entering a significant stage in our development. Having established a strong reputation locally we have recently secured a Local Authority contract for delivering refugee advice services. We are now seeking a Director who can lead the charity at a time of transformation, capitalising on our increased financial security to improve our offer, develop strategic direction, and establish the charity on a more sustainable footing. There is more information on our website.
Key Responsibilities
· Strategic Leadership. Work with Trustees to develop and implement future direction of the organisation.
· Partnership development. Represent RRSG and build partnerships with funders, community organisations, national bodies, and other stakeholders.
· Fundraising. Lead the development and delivery of the organisation's fundraising strategy, identifying funding sources, preparing high-quality funding applications and reports, diversifying and strengthening income streams.
· Operational management. Provide overall leadership and management of the charity's services, ensuring services are high-quality and responsive to clients’ needs.
· Line management. Responsible for the Service Delivery Lead postholder.
· Financial management. In partnership with the Treasurer and finance group, oversee financial management.
· Information systems. Oversee the management of organisational records and information systems, ensuring data security, accurate collection, analysis and reporting, to support quality improvement and decision-making.
· Website. Ensure website is kept up to date and developed according to needs.
· Governance. Oversee organisational policies, procedures and risk management, ensuring compliance with relevant legislation, funders’ requirements and organisational policies.
· Casework. Provide input into casework service, normally a maximum one session/week, plus cover for absence of the Service Delivery Lead.
· Attending monthly board meeting to report back on service performance.
· Support to the Board of Trustees in fulfilling its responsibilities.
About You
We are looking for someone committed to our aims, able to work autonomously, excited to help shape our future with proven capacity to do so.
You will have:
· Strong commitment to the wellbeing of refugees and people seeking asylum
· Significant experience in a senior leadership or management role
· Experience in all aspects of management including finance, monitoring and evaluation, data systems, and people management
· Strong strategic planning, organisational development and project management skills.
· Excellent report writing, analytical, communication and interpersonal skills.
· Understanding of safeguarding and data protection requirements
· Willingness to work flexibly according to the charity’s needs
· Ablility to work on Tuesday and Wednesday mornings as needed.
Desirable characteristics:
· A successful track record of securing and managing funding
· Knowledge of the refugee and asylum sector.
· Experience of working within the refugee sector.
· Experience of working with trustees and charity governance.
· Experience of leading organisational change.
· Experience of managing externally funded projects.
· Personal experience of forced migration.
· Ability to speak relevant languages other than English
Please provide a curriculum vitae and a letter (maximum two pages) explaining how you would approach the role.
Please provide contact details for two referees.
Please note that shortlisted candidates will be asked to attend for interview on 9th September and will be asked to attend the refugee drop-in session the same morning.
Closing date 2nd September 5pm.
The client requests no contact from agencies or media sales.
Key responsibilities:
The Marketing Officer (Retention) at CBM UK is an important role in making our lifechanging work possible. The position holder is responsible for producing direct mail and digital fundraising appeals for individual supporter audiences that will elicit strong engagement and ongoing financial support.
Working closely with the Head of Marketing and across the Fundraising, Impact and Communications department, the Marketing Officer (Retention) plans and delivers 10-12 fundraising appeals per year to existing supporters. These include one off cash fundraising appeals, newsletters, and prayer diaries, which are produced through working with external copywriters, designers and printers. The role works across multiple
marketing channels, including direct mail, email, web, and telephone, towards an agreed income target.
The position holder also supports the development of fundraising plans, supporter
(customer) journeys, and the testing of new channels and messaging.
Cultivation appeals (60%)
a. Direct mail: Deliver regular and inspiring off-line direct mail campaigns to existing supporters on time and within budget. The role-holder will plan, co-ordinate and prepare fundraising appeals. This involves creating briefs, working alongside
freelance copywriters and designers, and managing print and fulfilment suppliers.
b. Email marketing: Plan, build, and send mass marketing and fundraising emails to existing supporters.
c. Online landing pages: Build landing pages (using WordPress) to support individual fundraising and offline marketing appeals. Ensuring landing pages on the CBM website are integrated with offline appeals and are engaging to existing audiences. This includes utilising Search Engine Optimisation tools aimed at maximising online traffic and income.
d. Newsletters and prayer diaries: Lead on the planning and implementation of reporting back to existing supporters about CBM UK’s work as part of their donor journey, through delivering supporter newsletters, e-news, and prayer diaries, currently produced three times per year.
e. Internal briefings: Prepare internal marketing materials for colleagues and provide briefings for supporter facing teams ahead of each appeal.
f. Agency and freelancer management: Develop excellent working relationships with existing and new agencies and suppliers, including marketing agencies, freelance copywriters and designers, print suppliers, and mailing houses. Evaluate and source new agencies and suppliers as appropriate.
High donor fundraising (20%)
a. High donor direct mail: Lead on CBM UK’s high donor fundraising programme, through planning and managing regular direct mail communications and fundraising asks to this segment of supporters, working towards achieving annual income targets.
b. Relationship development: Work alongside the Supporter Relations team to develop and carry out a donor journey for high donors, including the planning,
briefing and reporting of personalised communications, carried out by the Supporter Relations team through phone, email, and post.
Planning and reporting (10%)
a. Analysis and reporting: Review appeal performance against key performance indicators (response rates, average value, net income) to report back and provide learnings to support decision making around future activity.
b. Data and CRM handling: Develop a good knowledge of the CRM system (SalesForce), including the creation of data briefs and appeal selections through the CRM, and ensuring clear recording and reporting of direct marketing activity.
Other (10%)
a. Sector knowledge: Maintain awareness and anticipation of charity sector trends relating to direct marketing and keep abreast of competitor activities to enable CBM to respond and adapt quickly where appropriate.
b. Communication guidelines: Ensure the consistent implementation of CBMs brand, key messages and style guide in fundraising activities.
c. Compliance and data protection: Awareness of, and compliance across direct marketing, of Fundraising Regulator and Data Protection legal requirements (GDPR and PECR).
d. Collaboration and integration: Work alongside other teams, including the CBM Global Federation, to maximise collaboration opportunities and integrated working. Ensure fundraising plans are shared across departments.
In developing and testing new fundraising approaches, messaging, and channels, the role holder is part of a culture of enthusiasm, continual improvement and success which reflects the ambitions of CBM UK. The role may also include occasional working out of normal office hours, agreed in advance, and occasional travel in the UK, as well as the possibility of travel internationall
Please download the recruitment pack for full details.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
About Us
We are a values-led Social Enterprise CIC based in Aldgate, London, providing shared finance services to a growing client base of charities, CICs, and purpose-led organisations. Our services include bookkeeping, management accounts, payroll, VAT returns, and year-end financial accounts and Corporation tax.
Purpose of the post
We are seeking a capable and motivated Shared Services Accountant to help deliver high-quality finance services across a varied client portfolio. The role is ideal for someone with bookkeeping experience who wants to apply their skills in a mission-driven environment. It offers flexible hybrid working, combining remote work with time in our Aldgate office.
Role Overview
You’ll manage day-to-day bookkeeping and financial tasks for a range of clients, taking accounts to trial balance, supporting the production of management accounts, and handling VAT and payroll duties. You will work across platforms including Xero, QuickBooks, and Sage Payroll, and be a key part of our collaborative shared services team
Key responsibilities
- Maintain accurate financial records and ledgers for multiple clients
- Process purchase and sales invoices, journals, and bank reconciliations
- Prepare books to trial balance and assist with monthly management accounts
- Submit accurate VAT returns in line with HMRC deadlines
- Run payroll using Sage Payroll, including pension submissions
- Prepare and post journals (accruals, prepayments, depreciation)
- Maintain and reconcile fixed asset registers
- Respond promptly to client queries and provide excellent service
- Support the preparation of year-end accounts and audit documentation
- Contribute to improvements in finance systems and processes
- Liaise with colleagues to ensure effective delivery of shared finance services
Position in the organisation:
· The post holder will be required to work closely with Head of Finance and Group CFO
· The post holder will be required to liaise at senior levels externally
· The post holder will report to Head of Finance and Group CFO
General duties and key responsibilities:
· Support SEUK’s wider programme of activities where necessary, undertaking other duties as required
· Maintain commercial confidentiality about SEUK and partners’ activities
· Ensure the implementation of SEUK’s Code of Conduct, Health and Safety policy and Equal Opportunities policy in all areas of the work
· Attend training courses or take part in additional aspects of SEUK’s work that are relevant to the work as decided in conjunction with Head of Finance
· Ensure that all activities for which this post is responsible are carried out in accordance with SEUK’s policies, to the highest ethical standards and in accordance with legal requirements, best practice and external guidelines
· Service own administrative needs, maintain transparent and up to date digital records of work
· Act as an ambassador for SEUK as appropriate
KPIs
· SLA Adherence: Ensure all client deliverables (e.g. payroll, VAT returns, supplier payments, month-end accounts) are completed accurately and on time, in line with each client’s specific SLA timetable.
· Timetable Management: Maintain and regularly update a shared timetable tracking all monthly, quarterly, and annual deadlines across clients.
· Transaction Accuracy: Maintain a <1% error rate across processing tasks including payroll, supplier payments, and VAT returns.
· Month-End Delivery: Complete month-end accounting tasks for each client within their agreed reporting timelines.
· Query Resolution: Respond to client finance queries promptly, aiming to resolve 90% within 3 working days.
· Client Satisfaction: Achieve high satisfaction ratings from clients through reliable, responsive service delivery.
· Process Improvement: Identify and contribute to at least 2 service improvements or efficiency initiatives per year.
Terms and conditions
- Permanent full-time post – 4-5 days, 28-35 hours a week.
- Family friendly, flexible/Hybrid working
- Salary – negotiable based on experience & qualifications
- Leave entitlement: 25 days plus bank holidays
- Location: London (Aldgate)
- £200 personal development
- A six-month probationary period would apply
- Employers - 6% Pension Scheme or Salary Sacrifice Scheme
The client requests no contact from agencies or media sales.