Triage support volunteer volunteer jobs in Slough, buckinghamshire
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RESPONSIBILITIES:
Coordinate annual calendar of volunteer training events
· Work in partnership with the Volunteer Development Manager to understand volunteer recruitment needs across services and the wider team.
· Liaise with services teams to plan and develop the calendar of volunteer training events, both in person and virtual.
· Manage relationships with training venues ensuring desired dates are secured early in line with event requirements and budgets.
· Proactively research new training venues which meet accessibility requirements.
· Work with team members taking a lead on volunteer training delivery to ensure all training materials are up to date and relevant training packs/goodie boxes are distributed to trainees.
· Liaise with trainees to ensure confirmation paperwork is completed in a timely manner and needs relevant to training are met.
· Keep accurate records and maintain database records to ensure services teams are kept up to date with trainee information and any changes to event attendance.
· Circulate post-training communications to help ensure new volunteers are onboarded in a timely manner.
· Collect and distribute feedback from trainees to ensure quality of delivery is maintained to a high standard.
· Lead, sustain and develop strong and effective working relationships across the Back Up team.
Manage volunteer applications and requests
· Work with Volunteer Development Manager to ensure application process is kept up to date and is easily accessible to prospective volunteers.
· Liaise with potential volunteers, following up on expressions of interest, providing triage, answering queries and providing information relating to roles which may be relevant and of interest to encourage applications.
· Maintain database records ensuring swift distribution of applications to services team
· Support the Volunteer Development Manager to identify areas of potential efficiency and improvement in working practices in the recruitment, training and onboarding processes.
· Work across the wider team to understand and support volunteer requests, proactively approaching active volunteers with projects and opportunities for them to get involved.
· Coordinate volunteer request opportunities with volunteers and volunteer managers to ensure requests are fulfilled to raise awareness of Back Up’s services.
Other duties and responsibilities
· Maintaining accurate records on the database, adhering to all relevant policies and procedures.
· Be a ‘Data Champion’, leading by example on the importance of good data practice and hygiene, and using the system to its best efficiency.
· Raise awareness of volunteer opportunities via external websites e.g. GoVo, NHS Volunteering.
· Work as a team, consulting with others to ensure you give and receive high quality support.
· Other duties as required by the Volunteer Development Manager.
PERSON SPECIFICATION
Essential:
· Excellent planning skills and disciplines with demonstrated experience in the management and coordination of tasks and events.
· Highly organised. Able to manage time effectively to balance competing priorities.
· Excellent interpersonal skills, tact and diplomacy to relate positively to stakeholders and promote good relationships.
· Ability to communicate confidently with people at all levels.
· Exceptional skills and confidence in the use of a range of computer software and database solutions.
· Able to build constructive positive relationships with external and internal contacts to achieve results.
· A commitment to quality with an eye for detail, excellent written, verbal and presentation skills
· Highly computer literate and a competent user of charity fundraising databases; able to generate reports for analysis
· Strong team working orientation; collaborative, flexible and supportive
· A creative and proactive approach to all areas of work
· Ability to represent Back Up appropriately to service users, senior managers and members across partner agencies.
· Knowledge acquired through experience or training.
· Commitment to continued professional development.
· Willing and able to work occasional evenings and weekends and to travel when required
Desirable:
· Experience of managing projects
· Personal experience of spinal cord injury and the issues affecting people
· Understanding of spinal cord injury and/or disability issues
How to apply:
• Please Note: We currently review application only through Charity Jobs ATS. Please apply through Charity jobs as we will not be accepting offline applications.
• Charity Jobs will ask you for a CV & Cover Letter (saying why you want the job and explaining how you meet the criteria in the job description. This statement is crucial; CVs alone will not be accepted).
• Please complete equal opportunities form on charity Jobs. This form will be kept separate from your application and not viewed by the recruiting manager. It is used to help us assess the diversity of our applicants to ensure our processes are fair to all. It is optional to fill in, but it will help us improve and maintain high standards.
Registered Charity
At Back Up, our vision is a world where everyone affected by spinal cord injury can reach their full potential.
The client requests no contact from agencies or media sales.
Thank you!
We have an exciting new opportunity for a Triage & Early Interventions Officer to join the team in Thames Valley working 37.5 hours a week on a fixed term basis until 31st March 2027. This is a home based role; however it is a requirement of our contract that all applicants must reside within Oxfordshire, Berkshire or Buckinghamshire and there is a requirement for occasional travel throughout the whole Thames Valley area to attend Team Days and 121 Meetings.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you…
What we offer
At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:
- Flexible Working Options: Including hybrid working.
- Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
- Birthday Leave: An extra day off for your birthday.
- Pension Plan: 5% employer contribution.
- Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
- Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
- Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
- Wellbeing Support: Employee assistance programme and wellbeing support.
- Inclusive Networks: Access to EDI networks and colleague cafes.
- Sustainable Travel: Cycle to work scheme and season ticket loans.
- Career Development: Ongoing training and support with opportunities for career progression.
About the role
This role is based from home with a requirement for occasional travel to venues across the region to attend Team Days and other meetings as required. You will be working Monday to Friday between 9am and 5pm.
As a Triage & Early Intervention Officer, you will be:
- talking to people on the telephone from a variety of different backgrounds, all with different experiences. No two days are the same & you will need to use your communication skills and resilient nature to help those dealing with trauma and the effects of crime, who may have gone through a life-changing experience.
- working within a small supportive team that is part of a large independent charity which offers the opportunity to develop skills to enhance your ongoing personal development.
Previous experience in a similar role would be helpful but is not essential as you will receive robust training prior to working directly with clients. You will also receive ongoing support to ensure that you can provide victims with quick responses to meet their needs and help them cope and recover.
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Main Duties & Responsibilities
The function of the Estates & Facilities Lead is to ensure the safe, compliant and effective management of the Hospice Estate (including grounds and retail properties), providing technical leadership and oversight of all maintenance, compliance and contractor activity. The Estates & Facilities Lead will also contribute to the Hospice Venue for Good, fundraising and marketing activities, designing and enhancing the gardens and the premises and procuring of materials and equipment.
1. Be responsible for the effective management and development of the Estate, ensuring all facilities are safe, secure and fit for purpose.
2. Lead and prioritise all estates and maintenance activity.
3. Be responsible for the overall recruitment, training and development, organisation and supervision of the Estates team and regular garden & maintenance volunteers.
4. Allocate work to operatives and oversee delivery standards.
5. Develop a proactive, planned approach to maintenance to reduce reactive demand.
6. Be proactive in identifying Estate maintenance and garden developmental needs, and their associated resource/budget requirements.
7. Be responsible for the access security of all staff, patients and volunteers at the Hospice via PACS
8. Manage the departmental budget, identifying and co-ordinating day to day expenditure on both PPM and reactive maintenance
9. Be accountable for statutory compliance and safety systems including fire safety, water hygiene and electrical safety
10. Ensure all inspections, checks and servicing are planned, completed and auditable
11. Identify, assess and manage all Estate related risks
12. Contribute to H&S governance and reporting
13. Develop and maintain a PPM programme
14. Ensure reactive maintenance is triaged and prioritised appropriately
15. Be the first point of contact for out of hours Estate emergencies and triage appropriately
16. Monitor outstanding work and ensure timely resolution
17. Develop initiatives to generate income such as plant and surplus crop sales, memorial schemes, Open Garden Day events etc. in collaboration with the Fundraising Team.
18. Contribute to bids for funding which have the potential to facilitate Estate projects.
19. Contribute to Estate project management and co-ordination of capital developments.
20. Monitor and maintain appropriate records for the effective management of Estates team, volunteers, health and safety responsibilities, and equipment inventories.
21. Co-ordinate with fundraising any requests for Estate such as memorial plants, garden furnishings and plaques, and liaising with families in a sensitive manner.
22. Be willing to attend to patients’ needs and requests while still keeping up the high standards of maintenance of the Estates
23. Procure, appoint and manage contractors
24. Ensure contractors work safely and in line with agreed specifications
25. Maintain quality and value for money across all services
26. Undertake hands on maintenance work where required
27. Support operatives with complex or technical issues
28. Ensure work is completed to an appropriate standard
29. Provide direction and support to maintenance staff
30. Promote a proactive, solution-focused team culture
31. Ensure safe working practices are followed at all times
Registered Charity
101 - 500
The Hospice of St Francis helps local people and their families, in Hertfordshire and Buckinghamshire, to live their precious lives well.
The client requests no contact from agencies or media sales.