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We are looking for an accredited Citizens Advice Generalist Adviser, ideally with at least 6 months experience of supporting clients in all advice areas including welfare benefits (including Benefit Checks), debt, housing, family, employment, consumer and immigration (to Level 1) and all aspects of settling in the UK.

This role is supporting Refugees and Asylum Seekers across Hertfordshire by telephone, email and in person in Hemel Hempstead at our offices and at outreach location/s.

The successful candidate will be empathetic to the particular needs of this client group and have an excellent telephone manner and good IT skills, happy to work via three way calls with professional interpreters where needed, to support clients over the telephone, email with a broad range of issues.

Sensitive listening and questioning skills are crucial to get to the root of clients’ issues whilst maintaining structure and control of the conversation.

The successful candidate will give advice and information from agreed authorised sources and write succinct and professional case notes on our confidential client management system in accordance with the funder’s requirements and in addition to our usual case recording. Partnership working with statutory and voluntary organisations is a key aspect of this role.