Carer Support Team Leader

Carer Support Team Leader

35 hours per week (5 days)

Actual salary £28,854

Office base: Harlow, Essex

Could you lead a team to achieve positive outcomes for family carers in West Essex?

We have an exciting management opportunity for a Carer Support Team Leader to join our team, supporting unpaid adult carers. This is a rewarding and varied role leading a team providing information, coaching and peer support for local carers, helping them navigate support systems, and to maintain their own health and wellbeing. You will mainly work in the community as well as from our offices or home.

You will have experience working with Carers, vulnerable or disadvantaged individuals, or working within health, social care, community or voluntary services. You will ideally have experience managing people to deliver high-quality services. Most importantly, you will be passionate about making a difference to the lives of local unpaid adult carers.

Action for Family Carers is a thriving Essex charity which for over 35 years has been providing support for Adult Carers and Young Carers – people with unpaid caring responsibilities for others. We are a Carers Trust Network Partner and hold the Excellence for Carers quality mark. We provide support including information, coaching, counselling, peer support, respite care, and Young Carer clubs across Essex, working within schools, GP practices and a variety of community settings.

Your responsibilities will include:

            Managing and leading an area team to achieve positive outcomes for carers            

            Demonstrating the impact of the service through monitoring and evaluation

           Developing strong relationships with key local stakeholders

You will need to be:

         Proactive and solution focused

         Passionate about improving outcomes for local carers

         Strong team player with a collaborative approach to working

         An excellent communicator with empathy and active listening skills.

         Confident in the use of IT including Microsoft 365 and CRMs (databases).

         A driver with access to a vehicle and a willingness to travel across Essex.

We offer:

       Full induction and relevant training

       Contributory pension scheme

       24-hour Confidential Staff Helpline

       An opportunity to help vulnerable families in the local community

       A chance to be part of a supportive and friendly team

For an application pack go towebsite.

Closing date for completed applications: 5pm on 17 November 2026

For an informal conversation about the role please contact Leesa McKay on 0300 770 80 90.

Action for Family Carers is an equal opportunities employer and positively encourages applications from all sections of the community.   

Registered Charity No: 1127164