Advice, Information Jobs
ABOUT THE ROLE
We have an exciting opportunity for a Head of Compliance, Risk and Audit to join the wider Compliance, Audit and Risk team at SIG! You will have the overall responsibility of keeping participants, residents, and staff safe. The team manages the development, monitoring, and reporting of several areas including but not limited to accidents, incidents, and near misses (AINMs), safety reviews, safeguarding, whistleblowing, complaints, policy and procedure, health and safety, internal audit, business continuity planning and data protection.
As The Head of Compliance, Risk and Audit, you are the lynchpin of the wider team, linking strategic vision with solid and accountable implementation. You will be responsible for developing the team in the broad space of compliance as well as in their own areas of specialism, ensuring that a transparent and accountable compliance framework is implemented and embedded in line with regulatory and legislative change.
Working Pattern: 37.5 hours per week, Monday to Friday. At least 2 days per week in central office (Islington) and our services which are in and around London, Brighton & Hove, Kent, Havering, Bedford, Luton, Nottingham, and Liverpool.
The additional 3 days can be worked from home. You may at times be required to visit a service more than 2 times within a week.
Our Central Office is based a 10 minute walk from Highbury and Islington station, Angel station is a 15 minute walk away
Benefits, including Non-Contractual Perks
- 25 days annual leave, increasing with the length of service
- Training and Development, including access to courses, upskilling, and progression plans
- Medicash includes discount gym memberships, routine optometry care, dental treatments, and physiotherapy treatments
- Employee Assistance Programme, including counselling
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing.
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
ABOUT YOU
We're looking for someone who is methodical and detail oriented in their approach, who is a compassionate leader, able to set an example of our values (Ambition, Empowerment, Transparency, Inclusivity). You will have an in-depth and broad knowledge of all areas of compliance, with a background in health, social care or housing. You will be required to have excellent report writing skills, with the ability to coach and support others, able to influence a process led culture in respect to your area, and a keen interest in continuous improvement of services and a positive safety culture!
OVERVIEW OF KEY RESPONSIBILITIES
- Line Management and leadership throughout employee lifecycle this includes; Recruitment, Onboarding, Inductions, training, support and supervision, relations, wellbeing support, and other areas.
- Formalise Key Performance Indicators (KPI’s) and Service Level Agreements (SLA’s) to monitor objectives.
- Provide both line management and professional consulting using best available forums and mechanisms, including meetings, support effective teamwork and communication. Facilitate a culture where constructive challenge is welcomed, and conflict is managed supportively in line with relevant policies and procedures.
- Deputise for the Director as required.
Safeguarding, Audit, and Compliance
- Oversee the compliance audits across departments and services, providing support, and follow up with operational teams on a regular basis.
- Oversee the Safeguarding infrastructure, deputising for the designated safeguarding lead (DSL) as necessary. Oversee complaints and other processes and develop these to ensure they are safe, fair, equitable, and fit for purpose.
- Support services with commissioner led quality assurance framework (QAF) inspections and those registered with the CQC to maintain their portfolios and ensure they are ready for inspection at any time to retain their registrations.
- Promote and support a positive whistleblowing culture, assist Champions, People and Culture, managers and the audit and compliance team on concerns raised and ensuring the whistleblower is protected.
Reporting and Analysis
- Attend and develop AINMs review meetings for maximum impact in terms of positive safety culture. Ensure the lessons learned from AINMs reviews, safety reviews, and safeguarding concerns are shared and feedback loops are closed.
- Review the collation and analysis of AINMs and Safeguarding alerts, developing the Audit and Compliance team, as well as other operational teams in reflection and root cause analysis
Data Protection
- Monitor the use of external data protection and compliance partners to ensure we maintain ICO requirements and maintain our Data Security Protection Toolkit Certification.
- Monitor and ensure integrity in document control, policy, and procedures as they are developed, reviewed, and published.
- Understand and support an Information Security infrastructure alongside additional teams in the organisation and support Managers and teams with training and challenges where necessary.
Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position. Please refer to JDPS attached for more info
KEY CRITERIA
What we are looking for:
- Proven experience in complaints and incident handling, safeguarding, data protection, and audits
- Proven experience in governance systems and structures which can include auditing, risk management, investigations, complaint handling, policy, procedure, and report writing
- Experience and/or ability to coach, develop, and manage direct reports
- Background in health, social care, criminal justice, and/or supported housing systems
- IT Proficiency, ability to learn new software programs, and ability to confidently use and utilise Microsoft programs
- Adequate understanding of the importance and mechanics of document control and writing policy and procedure
- Working knowledge of health and safety processes and procedures
- Ability to write reports in a clear, readable format
What we would like, but not essential:
- Knowledge of the ISO9001 QMS System
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
WORKING FOR US
ABOUT US
Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change
Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.
Our Values
Ambition – Eager to succeed and to accomplish as much as possible for our people
Empowerment – Giving staff and the people we support the tools, training, and information they need to achieve their potential
Transparency – Upfront and visible about our actions and open to scrutiny from stakeholders, service users, and staff
Inclusivity – Listening to, understanding, and including all our stakeholders to ensure we make a difference and get things right
ADDITIONAL INFORMATION
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.
Join us!
Contact a Family is a national charity for families with disabled children. We provide information, advice and support, and bring families together so they can support each other. We campaign to improve their circumstances, and for their right to be included and equal in society.
Your role:
This a front-line role, delivering a family support service in person in Lambeth. The successful candidate will be based in our offices in Lambeth. Much of the work will involve outreach and delivery in Early Years settings, child development centres and nurseries throughout Lambeth. The role will involve working closely with the Lambeth Early Years Specialists Health Visitors and Paediatricians. The role will involve planning and organising workshops and information sessions, drop-in sessions and ongoing family case work.
You will provide an advice, information and guidance service to parents of very young children aged 0-2years,
You will assess families' needs and plan actions with parents' participation as per their needs. You will encourage parent carers' empowerment and involvement.
What we are looking for:
- Experience of working with and supporting families who have disabled children, and in particular, working with families who have disabled children aged 0-2 years
- Good communication responsive to the needs of families of very young children who may be facing uncertainty and challenges at the beginning of understanding their child’s additional needs
- Good organisational and administrative skills
- Knowledge and experience of the issues and concerns that affect families who have disabled children e.g. leisure provision, education, respite care.
- Knowledge of issues relating to maximising income, tackling debt and budgeting, accessing financial support, tax credits and other financial issues.
- Good communication, time management and networking skills.
To Apply:
Please return a completed application form along with an equal opportunities monitoring form (downloadable as part of the job pack) by the date stated below.
Important dates:
Closing date: 12pm on Monday 20 May 2024
Interview date: Wednesday 22 May 2024
The Refugee & Migrant Services Caseworker will join the Refugee & Migrant Services Support Team, who work alongside our ESOL team and volunteers to meet clients’ needs as directed by the R&MS Team Leader. The post is based at our offices in Bedford but will involve some local travel to deliver support and home appointments. Our team deliver a number of services, including:
- Welcoming and providing holistic integration support to resettled refugee families, empowering them to live independently with less support as time goes on.
- Providing vulnerable migrants with high quality information and advice, empowering them to make well-informed choices.
- Providing supported accommodation for people who have been refused asylum.
MAIN DUTIES AND RESPONSIBILITIES
- Building trust and maintaining positive working relationships with all clients, external agencies and other areas of KAP.
- Systematic recording of all notes and actions related to client support, maintaining up-to-date risk assessments and support plans using our case management system.
- Fulfilling funders’ & commissioners’ reporting requirements; generating statistics, case studies and keeping detailed records.
- Meeting resettled families at the airport and bringing them to their new homes.
- Ensuring clients understand their rights and responsibilities regarding their accommodation, supporting them to fulfil these.
- Supporting clients through advocacy to access; health & wellbeing services, welfare benefits, housing, immigration advice, community events, education, training, volunteering and paid work.
- Assisting resettled families’ children to access education and ensuring appropriate support is in place for them.
- Provide advice and support to resettled families through home appointments in Bedfordshire.
- Provide advice and support to clients both remotely and at in-person meetings
ADDITIONAL DUTIES & RESPONSIBILITIES
- Maintaining working practices that reflect the overall ethos and vision of KAP, including following our policies, procedures and code of conduct.
- Respecting and supporting the whole KAP staff team, contractors and volunteers.
- Taking responsibility for your own workload and your own personal development.
- To actively participate in supervision sessions (1-2-1s, team meetings and annual reviews).
- Attending and being involved in team meetings, training, prayer / worship times and social activities, as well as all personal development meetings, including supervisions and mentor sessions.
- This role may require working occasional evenings and weekends.
In addition to the duties set out in this job description the post holder may at times be required to undertake additional or other duties to meet the needs of King's Arms Project.
The client requests no contact from agencies or media sales.
Last year we saw a 133% growth in the numbers of young people facing homelessness coming through our doors. Now, nearly half of them are - or recently have been - sleeping rough and with the numbers of young rough sleepers in the capital growing at an alarming rate, New Horizon Youth Centre has had to take decisive action to unlock support and housing for this group. The Head of Services - Rough Sleeping is a brand-new role for the organisation and will lead on developing a new internal strategy for young people facing rough sleeping, as well as holding operational oversight of our established youth-specific street outreach function and emergency accommodation hub, both of which are unique in London. You will need to be strategic in approach and an excellent relationship builder. You will act as our lead colleague on relationships with the Greater London Authority and London Councils’ rough sleeping teams, working with them to ensure our learning and insights inform policy and ultimately open up access to emergency support for those under 25. Alongside this you will need a keen eye for operational detail, have experience of delivering homelessness services, and be passionate about piloting new solutions to prevent homelessness among young people. More than anything you will need to champion what young people can achieve, be committed to collaborating with others and determined to find a way.
For more information and Person Specification, please see our Job Pack attached.
Salary: £46,800 - £52,000
Closing Date: 10am, 29/05/2024
The client requests no contact from agencies or media sales.
Aside from the 50+ young people we see every day at our day centre, New Horizon’s Outreach service also works with young people on the streets and in the community. The team works pan London to deliver a unique, youth-specific outreach service to young people currently or at risk of rough sleeping. We use our extensive housing expertise to place those young people into accommodation that is appropriate and safe whilst encouraging them to access the day centre to benefit from the wide range of services we offer. The Outreach Worker will work as part of Rough Sleeping Team to deliver at least two street outreach shifts per week and transitional casework to young people facing rough sleeping. You will need to be willing to work early mornings and late evenings, to travel across London to identify young people who need our support, and to work flexibly to respond to evolving needs. The ideal candidate will bring energy, creativity and a keen eye for detail. This is an exciting time to join the team as we look to refine our offer and pilot new solutions to rough sleeping.
For more information and Person Specifications, please see our Job Pack attached.
Salary: £31,200 - £34,736
Application Closing Date: 10am, 31/05/2024
The client requests no contact from agencies or media sales.
We’re recruiting a Job Retention Specialist to work with our businesses and employees to support work-place retention and develop healthier/more productive work practices.
Our Job Retention team accept self-referrals from people whose mental health is impacting them at work and who have either support from Devon Partnership Trust IPS service or who have spoken with their GP about their mental health. We offer a service to people who live within the Torbay, Teignbridge, and the South Hams area. Devon Partnership Trust staff Devon wide can also access our confidential Job Retention Service. You’ll need to be a proactive coach who is able to ensure that customers receive timely and efficient support that meets their individual needs. You’ll need to have drive, determination and motivation to encourage and inspire and have a naturally creative and empathetic nature.
This is a pivotal role in supporting our clients, so our ideal candidate must be able to build strong relationships to bring clarity and understanding to offer practical advice and guidance to support and encourage. You’ll need to be able demonstrate effective coaching and mentoring skills, have the ability to build rapport and engage with individuals from a wide variety of backgrounds and experiences. We’re not looking for someone who ticks every box, just so long as you have an engaging personality, are comfortable working with a diverse group of people, and can provide a warm and welcoming experience to help our customers engage.
In return for your dedication, knowledge, and commitment, we’re offering a competitive salary range £26,000 to £29,545 p.a.(dependent on experience) with these great benefits:
• 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
• 2 Volunteer Days
• Company Pension Scheme - 5% Employee 5% Employer
• Health Insurance Allowance
• Employer Paid Healthcare Cash Plan, incl. 3 x salary life assurance
• Annual Salary Review
• Enhanced Maternity/Adoption and Paternity Pay Arrangements
• Free access to BenefitHub – an online portal with access to a wide range of retail discounts, Life Assurance, Cycle to Work Scheme, Tax Saver Commuter Tickets
• Refer a Friend Scheme
Interested? There’s an easy to apply route below to upload your CV!
If you need any further information, talk to our experienced Internal Recruitment Team on 01702 208282.
Seetec Group is an employee-owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally within our own employee owners. People are at the front, centre and heart of every service we provide and each decision we make.
What it means to be employee-owned
Location: Torbay with occasional travel within North Devon
Hours: 37 hours a week. Monday to Thursday 8.30 am to 5pm, Friday 8.30 am to 4.30pm
Closing Date: 16 May 2024
Contract: FTC 11 Months
Key Responsibilities
- Complete a holistic assessment with individuals to establish their employment needs.
- Be able to offer short-term advice and guidance in relation to a work situation.
- Engage with employers to support both them and their employees, provided the employer takes up this offer.
- Facilitate group sessions with employers and their employees as and when required.
- Provide accompaniment to Occupational Health appointments; employment meetings; oversee reasonable adjustments and phased return to work; subject to agreement from all parties.
- Support or provide information for individuals to complete an employment WRAP (Wellness Recovery Action Plan), which may be shared with their employer.
- Develop relationships with multiple agencies and partners to provide holistic approaches to support individuals e.g. NHS mental health/wellbeing, services and with participant consent undertake case conferences with external agencies to jointly optimise support packages.
- Work within Pluss and community outreach locations (sometimes alongside other services e.g. housing, health and primary care centres) to increase service accessibility.
For full job description follow the link Job Retention Specialist
Skills and Experience
Essential
- Knowledge of the benefits of positive work-place retention and the ability to promote this to employers and individuals.
- Experience of working with people who may have or be experiencing mental health problems.
- Knowledge of mental health conditions
- Knowledge of caseload management
- Knowledge of reasonable workplace adjustments
- GCSE or equivalent in English and Maths at grade ‘C’ or above or equivalent qualification or experience
- Experience of working with people with multiple and complex needs, including health conditions and disabilities
Additional Information
PLUSS part of Seetec Pluss and the Seetec group, is an award-winning Community Interest Company that supports thousands of people each year to achieve a career and fulfil their true potential. Our employment operations help jobseekers who need the most specialist support to find work. Our enterprise operations run alongside to create direct employment opportunities in a wide range of job roles. The projects give people the opportunity to get involved in local communities, meet new people and have fun through a range of activities.
Pluss is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values.
Dependent on the role applying to you may be required to process a Disclosure and Barring Service (DBS/DS) check. Seetec support the recruitment of ex- offenders and will not discriminate in any way. Our full policy statement of “Ex-Offenders” can be found on our website under “About us”
Pluss is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Who we’re looking for
You will be an excellent communicator, as well as a practical, well organised and hardworking individual, preferably with experience in the voluntary sector or equivalent transferable experience.
Reporting to the Regional Service Manager, you will support the Service Manager with managing the Cardiff Support Through Court service. You will provide support to volunteers and oversee the daily running of the service when on duty to ensure day-to-day operations run smoothly.
Due to funding requirements, the successful applicant must be fluent in Welsh.
About Support Through Court
Support Through Court is an independent charity providing practical and emotional support to people facing the court process without the benefit of legal representation. Most people are unfamiliar with - and may be frightened of - the courts, and may be facing serious issues that could affect their children and relationships, finances, or the security of their homes. Our staff and volunteers empower people facing court alone, helping them to go through the court process with dignity and confidence. Together, we can ensure that no one faces court alone.
Applicants should apply with a CV and a covering letter explaining persuasively why we should offer you the post. It is important that your letter should provide evidence of the criteria detailed in the job description and person specification document.
We will be interviewing as and when suitable candidates apply, so if you are interested in the position please do not delay your application.
We are looking for an Advice Service Manager to join our passionate and hardworking team. The successful candidate must have an in depth understanding of refugee and asylum seeker support needs. Key elements of the role include:
Main Duties and Responsibilities
Management Team:
- As part of the Management Team to oversee the function of the organisation and its strategic development, especially in relation to SRS’s advice service
Service Development
- Be responsible for developing the advice service according to organisational needs and strategy
Team Management:
- To line manage and develop a team of Advice Workers and Reception/Admin Officer, to ensure they are suitably trained and supported to deliver a high-quality advice service across the county
- To line manage the Employment and Training Coordinator to ensure the employment and training team delivers an effective and cohesive service, which complements the work of the advice team
Management of Advice Service and Direct Service Provision:
- To ensure that the advice service promotes equality of access to all asylum seekers and refugees (clients) seeking advice and that they feel welcome and effectively supported
- To manage the advice team across the following areas:
- To assess clients’ needs and propose actions to address these needs (e.g. writing letters or emails and/or making telephone calls) in a professional manner
- To ensure that clients have access to advice about all aspects of living in the UK and to ensure they understand their rights and responsibilities under UK law
- To work to achieve agreed outcomes which will bring about positive changes in our clients’ lives
- To promote independence on the part of the clients and actively empower them to help themselves according to their individual abilities
- To direct clients to other services provided by Suffolk Refugee Support and / or external agencies (making appointments where appropriate)
- To respond to telephone requests for information from clients, statutory, voluntary, and private sector organisations and the general public
The Advice Service Manager will:
- Guide the advice service team on complex casework, where needed
- Building on the advice team’s expertise, and with the support of the HR and Training Officer, ensure that their team is up to date on the latest legislation and procedures that impact the asylum seekers and refugees we work with
- Be responsible for decision making and for ensuring that direct funding and grants to clients are in line with policy
Newly arrived asylum seeker support
- To keep abreast of numbers of new arrivals of asylum seekers into Suffolk
- To facilitate clothing donations to those in most need, ensuring that stocks are maintained
- To ensure that clients in asylum accommodation across Suffolk can access our services
- To develop and oversee positive activities for asylum seekers, such as sports and music groups (in liaison with SRS's Operations Manager)
Immigration support lead
- To develop good relationships with immigration legal services and solicitors to ensure that clients can access the information they require and that clients understand the processes they are going through
Vulnerable Client & Safeguarding Lead
- To be the support lead for very vulnerable clients or where there are cases with safeguarding concerns
Client representation
- To promote the views and experiences of SRS’s clients at external meetings and advisory boards, by participation in face to face and virtual meetings and in giving occasional presentations, using on-the-ground knowledge
Partnership working
- To develop and maintain good working relationships with external service providers and agencies, and to oversee joint working and services development
Monitoring, Evaluation and Donor Reporting
- To ensure services given and outcomes achieved are recorded on internal monitoring systems and that data protection regulations are adhered to
- To provide monthly summary reports for the Charity Manager and board of trustees
- To compile reports in reference to our funders’ outcomes and targets
- To help with the development & administration of written information produced by SRS for our clients’ benefit
- To contribute to development of new services and funding applications
Suffolk Refugee Support exists to ensure that all asylum seekers and refugees in Suffolk, are enabled to live integrated, fulfilled and contributing
The client requests no contact from agencies or media sales.
Join our team as a Community of Practice Lead within the Services and Partnerships Directorate. In this role you will develop and deliver strategic projects with the MND Professionals' Community of Practice, utilising the Community's membership to engage meaningfully with the MND workforce at a national level.
Your responsibilities will include:
- Developing strategies to evolve our Community of Practice, encouraging members to actively participate.
- Strategise and lead the development of an active and effective professionals' groups within the Community to enhance Association engagement.
- Create and deliver an engagement plan to facilitate two-way communication, ensuring our activities are informed by and responsive to members.
- Guiding projects that involve Community members in developing resources and aids to practice, aligning with the NICE guideline.
- Expanding our Information and Knowledge Exchanges through effective relationships with members and staying informed about regional activities.
- Organising our annual networking event in collaboration with the Education Lead.
- Driving continual innovation of the members' area, working closely with the Professional Resources Lead.
- Managing our Expert Core membership list and coordinating annual meetings.
- Maintaining our Community membership database while upholding GDPR principles.
- Collaborating with our team to promote the Community through various channels, including articles and awards applications.
If you're passionate about collaboration, driving engagement, and making an impact for those living with and affected by MND, we want to hear from you. Apply now to be part of our dedicated team!
What are we looking for?
A skilled individual with a talent for stakeholder engagement, innovative problem-solving, and a proven track record in project management.
With a collaborative approach, you will work effectively with teams to achieve shared goals.
As a confident communicator with exceptional networking skills, you'll excel at building relationships both internally and externally.
Previous experience in the health or social care sector, particularly engaging with NHS professionals, is highly desirable.
For full role responsibilities please view the job description located within the Recruitment Pack.
Our Benefits
- 28 days holiday, rising to 33 days after 5 years' service, plus Bank Holidays
- Access to UK Healthcare which includes reimbursement for dental appointments, eyecare, Health & Wellbeing screening and therapies
- Access to a 24/7 phone and video GP Service
- Life assurance
- Confidential counselling helplines
- Salary sacrifice schemes to include: Cycle to work & Buy and sell annual leave
- BenefitHub which offers lifestyle discounts and offers on everyday shopping
- Enhanced pension scheme
- Opportunities for training and personal development
- Hybrid working
How to apply
Please submit a CV and supporting statement. Your supporting statement should be no longer than one side of A4 and demonstrate how you meet the following areas of the role.
- Proficient in stakeholder engagement.
- Project management capability.
- Effective team worker adept at cross team collaboration.
Where experience is asked for, please give one example showing what you did and what it achieved. Where we require evidence of ability, please explain either how you would approach that particular competence or give an example to support your suitability.
Alternative Applications
To provide an inclusive application process for all our opportunities, we are open to receiving alternative applications from candidates who may find it difficult to complete our online form. For example, if you would like to apply via video or audio format, please email your recorded application, ensuring you cover the supporting statement aspect.
About Us
Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.
We are committed to equality and value diversity. We are working hard to remove perceived and actual barriers to participation for people with and affected by MND, current and future staff, volunteers, and stakeholders.
We guarantee interviews for disabled applicants that meet the requirements of the role as part of our commitment to the Disability Confident Scheme. Reasonable adjustments can be made as required.
Important Information
Adverts may be closed before the deadline once sufficient applications are received. To avoid disappointment, please apply early.
We request that recruitment agencies do not contact us in relation to this role.
The client requests no contact from agencies or media sales.
Training Link is recruiting a new Green Learning Coordinator who will develop and run environmental workshops for local residents in Somers Town, Camden.
The purpose of the role is to design and deliver a new Green Learning programme for Training Link and to support residents in Somers Town in their journey to becoming cleaner and greener through community engagement, training and project delivery.
About Training Link
Training Link is a small charity with nearly 40 years’ experience of supporting people in Somers Town. We offer courses for adults to help people get a job or return to work, often after a long absence. Many of our learners are reluctant to go to a large adult education college where in practice they would receive little individual support in their learning; we offer a supportive, friendly learning environment where people feel comfortable and welcomed. Current classes include ESOL, IT and Maths. We also provide one to one sessions for those needing support around literacy.
Purpose of the role:
- To design and deliver new Green Learning programme for Training Link.
- To develop and run high quality, engaging, fun and interactive community-based environmental awareness classes and activities tailored to adult learners, including learners speaking English as a second language.
- To support residents in Somers Town in their journey to becoming cleaner and greener through community engagement, training and project delivery.
- To help Training Link team to positively engage and communicate with local residents and community leaders/ groups on climate emergency and positive actions.
- To create a welcoming, inclusive and positive learning environment.
- To enable those learners who wish to study further to gain an accredited qualification in Environmental Awareness, including environmental awareness in the workplace.
Key Responsibilities:
- To record and monitor learners’ attendance, progression and achievement.
- To contribute to the evaluation of teaching and learning to inform future planning, ensuring learner involvement in the process.
- To keep up to date with local and wider issues related to the Climate Emergency, from a lay person’s perspective.
- To liaise with the Director and participate in the appraisal process when required.
- To carry out duties with due regard to Training Link’s Equality and Diversity, Information, Governance, Data Protection, Safeguarding, and Health and Safety policies and procedures.
- To ensure that each learner provides personal information as required, and complete a learner agreement enrolment form and evaluation form at the end of the course. To keep a register for each session.
- To signpost learners to other courses, services and activities as appropriate
- To complete forms for the National Open College Network and any other external assessment body.
Essential Requirements for the Role
- Knowledge and Qualifications:
- Good understanding of the Climate Crisis and what can be done at a grass roots level to address it.
- An adult teaching or coaching qualification is desirable, or willingness to be working towards one.
- Ability to think creatively and use judgement, experience and initiative to solve problems
- An aptitude for collaboration and cross team working
- Excellent interpersonal, oral and written communication skills
- Ability to engage and communicate effectively with all sections of the community, in a variety of situations, including the confidence to present to different and represent Training Link at events
- An understanding of the importance of diversity and inclusion.
- A can-do attitude
- Ideally a good knowledge of the Somers Town area (not essential but desirable)
Experience
- Experience of teaching adults on a paid or voluntary basis.
- Experience of community engagement with proven positive results
- Experience of managing local community projects supporting vulnerable adults
- Experience of working or volunteering in Somers Town is desirable
Skills and Abilities
- Ability to plan interesting lessons and activities appropriate to adult learners from a variety of cultural and educational backgrounds.
- Ability to develop effective teaching materials of a high standard and appropriate to the needs of learners.
- Ability to evaluate and track learner progress and set individual learning goals.
- Ability to assess learner work for the National Open College Network for learners who want an accredited qualification.
- Ability to use ICT and E-learning in teaching and course planning.
- Ability to maximise retention and achievement of learners.
- Effective communication and inter-personal skills.
- Flexibility to deliver learning in community venues in Camden, including some work in the evenings and on Saturdays.
- Ability to work effectively with Training Link staff and volunteers
To apply for this role, please submit your CV and a cover letter stating why you are interested in this role and outlining how you meet the essential criteria.
You should submit your CV and cover letter to Tanya Buynovskaya, Director
We are on equal opportunity employer and welcome applications from a diverse range of candidates.
To apply for this role, please submit your CV and a cover letter stating why you are interested in this role and outlining how you meet the essential criteria. You should submit your CV and cover letter to Tanya Buynovskaya, Director at Training Link
The client requests no contact from agencies or media sales.
Debt Advice Case Manager
Do you want to help lift some of the most marginalized and vulnerable in our communities out of poverty? We are seeking a Debt Advice Case Manager to work with a small, compassionate, dynamic charity, to help transform lives.
Our client offers comprehensive debt & benefit advice, helps build financial resilience through money education and budget coaching, and offers mentoring to clients with open-ended holistic support to increase their mental wellbeing and social mobility.
If you are passionate about helping people, then this role could be for you. It is much more than just a job - you'll get to see peoples' lives changed and dignity restored!
Internal Job Title: Debt Advice Case Manager
Location: Hounslow, London (will consider hybrid/remote working options)
Salary: £30-34k (FTE) based on experience and location
Contract type: Permanent (6-month probationary period)
Benefits: Enhanced pension scheme, holiday allowance, family-friendly policies, flexible working, learning and development, health and wellbeing.
Closing Date: 3rd June 2024
About the Role:
The primary purpose of this role is to provide debt advice and money education on a case management basis and to support the provision of advice by volunteers. The post holder will be expected to manage their own cases and lead appointment sessions.
The organisation’s mission is to ‘Restore Dignity and Renew Hope’ to those in our communities brought down by poverty and debt. The job holder will play their part in bringing this vision to reality, supporting clients through what at times can be emotionally difficult situations, to get back on their feet and realise their full potential.
The role combines both technical and pastoral elements. The role will involve building a client case, untangling sometimes complex situations, liaising with creditors, providing guidance for volunteers, and discerning and communicating the appropriate choices and strategies for the client. But you will also need to lead client appointments and support clients through what at times can be emotionally difficult situations.
About you:
We are looking for someone with prior debt advice experience who ideally has experience in leading and supervising volunteers.
Essential skills and experience of the Case Manager include:
- Previous experience in providing regulated debt advice on a case management basis
- Being a DRO intermediary would be an advantage
- Demonstrable experience in providing person-focused support to clients who may be vulnerable
- Excellent interpersonal skills and an ability to show empathy, compassion and patience
- Sound IT skills with a strong command of the Microsoft Office suite
Above all else, our client is looking for an individual who is keen to support and play their part in implementing their vision and be an enthusiastic advocate of the work they do to alleviate poverty. They are a faith-based charity and although being a practicing Christian is not an occupational requirement, they are looking for someone comfortable with its Christian ethos and champions its core values. If this sounds like you, then apply today with a CV and cover letter explaining how you are a good fit for the role!
About the organisation:
The organisation was established in October 2009 and saw it’s first client in January 2010. Since then, they have provided advice and support to thousands of families and individuals in difficulty. Set up originally as part of the social action work of Holy Trinity Brompton church in London, the organisation has since expanded, opening up new branches in partnership with numerous churches and running appointments from locations throughout London and the South of England.
Every day the organisation see individuals and families who have been broken by their circumstances, be that illness, bereavement, loss of employment, mental health problems or family breakdown. Through circumstances that any of us would struggle to deal with, they have found themselves facing the prospect of being evicted from their home, struggling to keep the power on, or unable just to meet their basic day-to-day needs.
Other roles you may have experience with could include: Debt Case Manager, Welfare Case Manager, Welfare Advisor, Debt Advisor, Benefits Advisor, Benefit, Debt & Money Advisor, Debt Recovery Advisor, Debt Service Coordinator and Adviser, IVA Advisor, Senior Advisor, Housing Advisor, People Advisor, General Advice Caseworker, Caseworker Supervisor, Senior Benefits Manager, Benefits Lead, Social Welfare Adviser, Benefits Specialist, etc.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
The Helen Bamber Foundation (HBF) is a specialist UK charity which provides expert care and support for refugees and people seeking asylum who have experienced extreme human cruelty such as torture or human trafficking. We work with hundreds of clients every year from all over the world. HBF delivers a specialist Model of Integrated Care that addresses the complex needs and vulnerabilities of survivors. Through the Model of Integrated Care, the HBF offers survivors access to an individually tailored programme of specialist psychological care and medical advisory services, legal protection including providing expert medico-legal documentation, welfare and housing support, and creative and skills activities within an integration programme. Where someone is a survivor of human trafficking they benefit from HBF’s counter-trafficking programme of support. The Foundation’s expertise is renowned in the field.
The Role
This is an exciting opportunity to join the Client Services Team which operates within HBF’s vibrant, multi-disciplinary team. The duties of Client Services Administrator are two-fold 1) is to host our busy reception area and friendly waiting room; welcome clients and visiting professionals to the Helen Bamber Foundation and attend to any needs they might have and 2) to oversee the booking of appointments between clients and staff/volunteers across the organisation; liaising with third parties and clinicians in relation to Initial Assessments; booking and managing doctor’s diaries for our Medical Advisory Services and the booking of interpreters across the organisation. You will be at the heart of an exciting team of experts, working as the face of HBF and the first point of contact for both external and internal queries. You will be a self-motivating team player, organised, efficient and have a compassionate mind-set.
The role will work closely with the other person in post as Client Services Administrator and jointly manage the workload. The role also includes assistance and general facilities support to the Senior Operations and HR Coordinator.
EQUAL OPPORTUNITIES
HBF is an equal opportunities and Living Wage employer. We are committed to attracting and recruiting diverse candidates as we are keen to make sure that our staff, trustees, volunteers and ambassadors reflect the communities we serve and the wider community we work in at every level within the organisation. We particularly welcome applications from Minority Ethnicities.
As is the nature of this sector, the role will be exposed to traumatic and distressing material and, whilst they will be supported by their line manager and surrounding team, they should also be able to demonstrate knowledge of good self-care principles in an intense work environment and dissemination of those principles to other members of the team.
Please note that the successful candidate will be offered the job subject to suitable references and an enhanced DBS check. If appointed, you will be required to give your consent to HBF to receive regular updates on your criminal records status throughout your employment.
Please submit an up-to-date CV and cover letter by 5 pm on Tuesday 21 May 2024, interviews will be scheduled for the commencing week. Your application should outline your relevant skills and experience, as well as how your previous experience matches the listed responsibilities and person specifications.
Please state in your covering letter when you would be available to start the role. In setting the salary regard has been had to the NCJ payscales.
Interviews will be scheduled as soon as possible following closure of the role at our offices in central London. For any queries, please contact Laila Amarneh.
We regret that we can only respond to applicants who make it to the interview stage. No agencies.
We give Survivors of trafficking and torture the strength to move on.
The client requests no contact from agencies or media sales.
Do you have a good level of knowledge and experience of supporting people with multiple disadvantage in a housing setting? Then join Shelter as a Housing First Engagement Worker and you could soon be making a real difference to people affected by the housing emergency.
About Shelter
Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.
We exist to defend the right to a safe home. Because home is everything,
We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.
Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
About the team
Shelter North East has been based in Newcastle for over 25 years and we provide advice across 12 local authorities We have an advice team, a legal team, support services which are made up of a Housing First project, along with a DIYSA service and hub administrators. We also have a number of national staff who support our work, such as a Community Fundraiser, Community Organiser and an Involvement Officer. Our services are provided either from our hub base or through outreach locations, to give communities easier access to support and advice.
About the role
As an Engagement Worker, you will be pivotal in delivering Shelter’s purpose to defend the right to a safe home by enabling those we assist to enforce their housing rights. You will be a key member of our local team, delivering intensive support to a small number of individuals with multiple disadvantage to move from homelessness to sustaining a tenancy. Your role will be fundamental in supporting someone on their journey through Housing First. Mainly based in the West End of Newcastle, you will support up to 7 clients at any one time, applying the homeless link principles of housing first.
Also, you will be part of a wider team that promotes and supports housing rights awareness and activism within communities in order to achieve the North East Hub’s local priorities. These include ensuring people at risk of homelessness experience a positive, consistent approach and a legally correct response from local authorities and have easy access to safe, secure, and suitable housing.We are also committed to seeing that people experiencing multiple disadvantages have access to tailored services and appropriate accommodation so they can lead a fulfilled life. With your help, we can make it happen.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
About you
This is a great opportunity to work with local communities and partners to fight the root causes of bad housing and homelessness. To succeed you will need experience of support work, a proven ability to listen to, engage and work with individuals and communicate effectively with a variety of stakeholders, especially substance misuse services, health and probation. You will have an awareness of working in a trauma informed, strengths based approach to help people with multiple disadvantage, as well as having experience of writing and implementing person centred support plans and writing detailed case-notes. Also, you have flexible time management skills, and are comfortable collaborating with people from other teams and organisations.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
The client requests no contact from agencies or media sales.
The vacancy
Here at Peabody, we have an opportunity for a Team Manager - Young People on a Permanent basis for two new Supported Housing Schemes in Lewisham, due to open in June 2024.
You, as the Team Manager will support a team of housing support workers to support our young customers to remain in their home and take an active part in the community.
Both schemes are part of Peabody's well established Young Persons and Complex Needs service in London and will provide temporary housing for young people who are homeless aged between 16 to 17 years.
What we’re looking for:
- Are you experienced in providing support as a senior support worker or as a team manager to people who have experienced trauma and have complex and challenging support needs?
- Do you have any previous experience in the housing support sector and a good knowledge of statutory and community services?
- Do you have some experience of managing and motivating a team to deliver a high-quality support service?
- Do you have experience of assessment and management of individual needs and risks?
- Are you able to communicate respectfully with and about people respecting the dignity and diversity of the people you are working with?
- Do you have any experience of working jointly with other agencies and liaising with statutory organisations?
- Do you have a genuine desire to help our young customers connect with their community, demonstrating kindness, empathy, a positive attitude, energy, and enthusiasm?
- Do you have good IT skills to include use of Microsoft office and can maintain electronic records, with attention to detail?
If so, this role is perfect for you!
A bit about the role:
As Team Manager, you will support your team of housing support workers and our young customers living in our supported housing properties. You and your team will help support our young customers with all aspects of their tenancy, supporting them to be independent, helping them to reach their goals, to flourish and thrive.
You will care about their human rights and protect these where they are challenged.
Put simply, if you've ever wanted a job where you can make a meaningful impact on your team and our young customers lives, this is it.
Some of the key results for the role include:
- Leading and managing your team by carrying out regular supervisions, team meetings, training, and staff development.
- Positive role model for support staff modelling good practice, advising on and intervening in, complex and/or high-risk cases.
- Taking an active lead in ensuring we are compliant with our regulators.
- Ensuring your team carry out needs and risk assessments and flexible personalised support plans.
Key requirement:
This role will require an Enhanced DBS check, you must have a UK driving licence and access to a vehicle.
A bit about us:
It started over 160 years ago with one man’s desire to improve the lives of poverty-stricken Londoners. Today, we have 107,000 homes and 220,000 residents across London and the Home Counties and around 20,000 care and support customers. But the desire remains the same – to create homes and communities where people can flourish.
Here just a few of the benefits for working at Peabody:
- Up to 25 days’ annual holiday plus bank holidays
- Flexible benefits scheme, including options for Healthcare, Dental care, Critical illness cover, vouchers, technology scheme and access to a discount portal.
- 4 x Life Assurance
- Competitive salaries that are benchmarked regularly against current market rates
- Professional development by access to "paid for" apprenticeship programs and qualifications
- Two additional paid volunteering days each year
- Family friendly policies
- Up to 10% pension contribution matched 1:1
Are you ready to apply?
To be considered for the position of Team Manager please click on the ‘Apply Now’ button and submit both your CV and a bit about why we should consider you for the role.
Closing date: 17 May 2024
Interviews will be held week commencing 20/27 May 2024.
PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.
Peabody reserves the right to close this advert before the advertised closing date, depending on the number of applications received.
Contract type Permanent
Weekly hours 37.5 - shifts - day hours
The vacancy
Could you be a Caseworker for vulnerable young people? Could you give them the support and guidance they need to get back on their feet and live independently?
The young people we work with have become homeless for a number of reasons – isolation or mental ill health, abusive relationships, substance misuse, involvement in gangs/county lines - their issues are complex so you will need to be able to build strong, trusting relationships so that our customers feel safe and supported.
We are opening two new supported housing schemes in Lewisham. Both schemes are part of our well-established Young Persons and Complex Needs service in London and will provide temporary housing for young people aged 16-17 who are experiencing homelessness.
A bit about the role:
As a Caseworker, you will be working with a team of highly motivated, compassionate, and dedicated colleagues supporting a caseload of young customers with complex needs. You’ll need to meet each customer weekly to help them with their goals and discuss their progress. And, when someone’s ready to move on, we'll rely on you to help them access the housing register or look for suitable rented accommodation.
What we’re looking for:
You may have worked with vulnerable young people in a paid or voluntary capacity, maybe as a Youth Worker or in an education setting providing pastoral care. You’re a great relationship builder, who can create trust so that our young people feel comfortable sharing their issues with you, you listen but in a non-judgemental way and you are able to spot signs for concern and act on them.
You’ll also need to be able to work on your own, sometimes dealing with challenging situations and diffusing them to avoid escalation. Is this you?
- Relationship building skills
- Empathy
- Great listening skills
- Diplomacy and the ability to deal with challenging situations and diffuse them
- Non judgmental
- Proactive and assertive
This role will require an Enhanced DBS check.
It is essential that you are able to work 37.5 hours a week – we are not a UK licenced sponsor and any sponsorship with another employer is not valid for this role.
Please note if appointed your job title will be Housing Support Worker.
A bit about us:
It started over 160 years ago with one man’s desire to improve the lives of poverty-stricken Londoners. Today, we have 107,000 homes and 220,000 residents across London and the Home Counties and around 20,000 care and support customers. But the desire remains the same – to create homes and communities where people can flourish.
Here just a few of the benefits for working at Peabody:
- Up to 25 days’ annual holiday plus bank holidays
- Flexible benefits scheme, including options for Healthcare, Dental care, Critical illness cover, vouchers, technology scheme and access to a discount portal.
- 4 x Life Assurance
- Competitive salaries that are benchmarked regularly against current market rates
- Professional development by access to "paid for" apprenticeship programs and qualifications
- Two additional paid volunteering days each year
- Family friendly policies
- Up to 10% pension contribution matched 1:1
Are you ready to apply?
To be considered for the position of Caseworker - Young People, please click on the ‘Apply Now’ button and submit both your CV and a bit about why we should consider you for the role.
Peabody reserves the right to close this advert before the advertised closing date, depending on the number of applications received.
Closing date: 17 May 2024
Interviews will take place week commencing the 20/27 May
Contract type Permanent
Weekly hours 37.5 - shifts - day hours