Advice Information Jobs
About the role:
The Advice Service Manager is responsible for all advice team operations and developing the Kinship advice pathway.
You’ll manage a team to deliver a consistent, high quality and effective service. You’ll be responsible for developing and implementing systems and monitoring service quality and performance.
Continuously improving the service, embracing digital solutions and creating efficiencies and processes to drive performance, you’ll increase our ability to provide more support to kinship carers across England and Wales.
You’ll ensure that kinship carers are able to access the information and advice they need in an accessible and consistent way within a clear operational framework.
Key responsibilities include:
- Deliver high quality, targeted and tailored advice to kinship carers in England and Wales.
- Develop a service framework that delivers a consistent service within clear timeframes.
- Set out clear expectations for enquiry response across all channels.
- Manage daily advice line operations, including work on cases, data and continuous improvement.
- Act as deputy designated safeguarding officer (DDSO) providing clear advice on actions needed when safeguarding concerns are raised.
- Develop and manage a high performing team.
Essential criteria includes:
- Substantial working knowledge of advice service delivery frameworks.
- Working knowledge of call handling and client record systems.
- Working knowledge of assessing the needs of individuals (e.g. social care, financial and legal) to provide appropriate advice and information.
- Substantial experience managing an advice service or similar, ideally in a health, social care or charitable organisation.
- A strong background in advice work with proven experience in an advice-giving role.
Key dates:
- Deadline: 9am, Monday 8 July 2024
- Interview 1: 24/25 July 2024 (2 hours, online). This interview will consist of an online interview and presentation; and a team session, including preparation time and facilitating a team activity.
- Interview 2: TBC
How to apply:
We will ask you for your CV and to respond to the following five questions via the Applied platform. Please note that all answers will be viewed anonymously by reviewers and CVs will not be viewed until after this sift has happened. This is the first opportunity to demonstrate your experience and to stand out in the recruitment process. Reviewers will not see all your answers together and will be marking on the strength of the response to each question. Once this is complete, both will be reviewed together. You will have 250 words per answer.
Questions for application (along with CV):
- Using examples of your work, give an overview of how your experience equips you to be an effective and dynamic advice service manager.
- Give examples of how you have used operational frameworks to deliver consistent and boundaried advice services. If you have similar experience in another field please clearly demonstrate how that experience would transfer into this role.
- Describe how you have used call handling and client record systems in your work giving examples of how you have integrated the use of both within your practice.
- What makes you a great team manager? Give examples of how you have supported teams and individuals to flourish and when you have had to step in to address behaviour or performance issues.
- Give an example of service innovation you’ve led or been involved in. Outline your role and approach, how you involved users and the service improvements that were delivered as a result.
We support kinship carers in their homes and communities, giving advice and helping them work through problems to find the best way forward.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role purpose
Compass is a service designed to support adults (18 years and over) in H&F and Hounslow. The service provides support with welfare benefits, debt, housing and well-being/peer support groups/workshops.
The role of the Information and Advice Worker will be to provide advice, guidance and customer representation to H&F and Hounslow residents living with mental health problems. Advice issues may include, housing, benefits, council tax, debt, signposting etc.
The successful candidate will deliver support to enquirers and manage a caseload of individuals as agreed with the project manager. In addition to advice casework, the Advice Worker will also be expected to assist onboarding referrals to the service when needed.
The successful candidate will be required to work alongside other caseworkers and volunteers supporting on the project and report to the project manager.
The Advice Worker will be required to work within the Advice Quality Standard framework (AQS), and adhere to Mind’s policies and procedures.
Due to the nature of the work, if successful, you will need to have an up-to-date DBS check completed prior to undertaking unsupervised client work.
Place of work
The Advice Worker will be required to work both from home and the Ealing, H&F and Hounslow office when necessary, alongside work in the community.
Key Responsibilities
See attached job description for full list of responsibilities
- Deliver support to enquirers and manage a caseload of individuals as agreed with the project manager.
- Deliver monthly wellbeing peer support groups/workshops.
- Provide advice and information relating to all welfare benefits, including assisting clients with form filling and contacting agencies such as the Department for Work & Pensions on their behalf.
- Provide housing advice
- Provide general money and debt management advice
- Provide information on employment opportunities and training support for clients.
- Signpost to other relevant services in the boroughs, or further afield.
Person Specification
Knowledge and Experience
- Substantial experience of delivering advice in a similar position, preferably to individuals with mental health needs
- Knowledge and understanding of mental health problems, and mental health services
- Experience of delivering advice, information and customer representation
- Experience of managing complex cases
- Experience of working with multiple agencies
- Experience of delivering desired outcomes in a timely manner
- Up to date knowledge and experience of safeguarding adults
- Understanding of the importance of monitoring and evaluation, and the ability to keep records
Skills and Abilities
See attached job description for full list of skills & abilities
- Relevant and up to date knowledge of welfare benefits, housing and social care.
- Facilitate and deliver peer support groups for longer term improved wellbeing.
- Ability to communicate effectively in person on a one-to-one basis and with groups, as well as over the telephone and in writing
- Excellent listening skills
The client requests no contact from agencies or media sales.
Are you a great communicator, passionate about helping people? Well-organised, with a keen eye for detail?
The Information Services team at Alzheimer’s Research UK is responsible for providing information about dementia and dementia research to the public. The team operates the charity’s Dementia Research Infoline and produces and disseminates health information booklets and other resources. The team also has responsibility for promoting research involvement to the public, actively helps people to get involved and supports the service Join Dementia Research.
We are looking for a confident, friendly and proactive person to join us as an Information Executive. They will be facilitating the day-to-day operation of the Dementia Research Infoline, registering the public to take part in dementia research via postal form and over the phone, managing volunteers’ data and feeding into development of the Join Dementia Research service. The Information Executive will also play a role in maintaining the relationship of the partnership between Alzheimer’s Research UK and Join Dementia Research. Reporting to the Senior Health Information Officer, they will support the team’s Information Officers with the updating, production and dissemination of the charity’s dementia health information resources.
This is a busy team, forming Alzheimer’s Research UK’s critical service function for the public. The team is crucial to the charity’s remit of improving public understanding of dementia and contributes directly to our research efforts by helping people to take part in studies. The charity has a clear focus on improving equity in dementia research, encouraging people from all backgrounds across the UK to play their part in finding answers to our greatest health challenge.
Main duties and responsibilities of the role:
Assisting the public to take part in dementia research through the UK research register, Join Dementia Research.
· Managing the confidential handling of personal data.
· Supporting the Join Dementia Research Officer, Join Dementia Research co-ordinating team and other charity partners on web development, communications, and data processing.
· Joining regular external meetings to deliver on the above objective and feeding back to the Information Services team to keep them informed of workstreams and new developments.
· Carrying out weekly call backs to new research volunteers and processing paper registration forms, ensuring our responsibilities within the partnership are met. During busy periods, this could include making up to 70 calls a week.
· Aiding the Join Dementia Research Officer in finding ways to promote the service to internal and external audiences to drive up registrations.
Supporting the delivery of the charity’s only public service provision, the Dementia Research Infoline
· Supporting existing volunteers on Join Dementia Research with tech issues, keeping their data up to date, and discussing opportunities to take part in research.
· Developing new ways to promote the Infoline, health information and Join Dementia Research.
Help the Information Services team prepare to attend/present/exhibit at events.
What we are looking for:
· Experience of working in a customer facing role.
· Confidence working with computers – good knowledge of Word, Excel and Outlook.
· Resilience for dealing with occasional challenging calls and a high volume of enquiries.
· A sensitive, empathetic and patient phone manner.
· A confident and friendly attitude.
· Professional and hard-working team player.
· Excellent written and spoken communication skills.
· A proactive, highly organised approach.
Additional Information:
Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.
Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events.
Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD.
Salary: Circa £22,500 per annum, plus benefits
Please download the Vacancy Pack for more information.
The closing date for applications is the 30th June 2024, with interviews likely to be held week commencing the 8th July 2024. We would encourage you to submit your application at the earliest opportunity as the closing date may be brought forward at any time. Please indicate in your covering letter if you are unable to attend an interview on a certain date.
We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented. Any offer of employment is however subject to you having the right to work in the UK.
As part of our commitment to be an inclusive employer and ensure fairness and consistency in selecting the best candidate for this role, your CV will be anonymised as part of the selection process. Should you need any adjustments at either the application or interview stage, then please do contact us via our website.
How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.
About Alzheimer’s Research UK:
Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.
There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure.
In 2022, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises ‘World Class’ levels of workplace engagement and were also listed in the prestigious Best Companies lists:
• 48th in the 100 Best Large Companies to Work For in the UK.
• 19th in the 100 Best Companies to Work For in the East of England.
• 3rd in the 50 Best Companies to Work For in the Charity Sector.
In addition, we were also shortlisted for a special award recognising the work undertaken on reducing our environmental impact.
In 2021, we were awarded the HR Management award by The Charity Times for our Wellbeing initiatives throughout the pandemic.
In 2020, we demonstrated our commitment to changing the way we think and act about mental health in the workplace and signed the Time to Change Employer Pledge.
ARUK really does look after its people, where you will be able to add value and make a difference.
To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
This role as Senior Practitioner within our Domestic Abuse services will provide housing advice and advocacy support to LGBTQ+ people who require housing support to leave a domestic abuse situation or require longer-term resettlement. The role will provide direct line management to our specialised domestic abuse case workers delivering our services across PAN London. The mission of Stonewall Housing’s Advice and Advocacy team is to help people understand their rights and navigate their housing options (within the statutory housing system or through private sector resources) in order for them to have somewhere safe to live. This team assesses service users’ housing needs, provides them with immediate advice and signposting, and, where necessary, provides advocacy casework to ensure service users can access what they are entitled to.
We will be holding phone screenings for this position on Wednesday 3rd and Thursday 4th of July.
Key responsibilities
- Providing a high-quality, flexible and responsive advice and casework service toLGBTQ+ people, supporting them to exercise their rights and get access to safeaccommodation.
- Having sound working knowledge of the statutory housing framework in order toprovide responsive and decisive guidance to caseworkers.
- Assessing the individual needs of each service user and providing a bespokeadvice and advocacy plan.
- Providing excellent supervision of direct reports, ensuring they are supported,monitored, and granted opportunities for development.
- Ensuring operational excellence in both own practice and that of direct reports byundertaking regular case reviews and file audits.
- Promoting a healthy working environment where every team member feelsrespected, valued, and recognised.
- Supporting the Service Manager and contributing to the innovation of our adviceservice delivery, seeking new opportunities for growth and development, andidentifying trends so we are maximising the support we offer to our clients.
- Ensuring a high level of customer care and practice at all times.
- Developing positive and enduring links with relevant external agencies.
Main duties
Direct Line Management
- To draw up a supervision agreement with each member of staff, setting the toneof your working relationship and establishing a rapport.
- To give consistent, regular support to direct reports through supervision, case fileaudits and case reviews according to policy.
- To provide an annual appraisal, setting goals for staff members and ensuring theyhave a solid understanding of Key Performance Indicators.
- To identify any poor practice and discuss it directly with the member of staff witha view to making improvements and achieving operational excellence.
- To establish a leadership role in the team, providing support, monitoring anddevelopment.
Casework Sessions
- To give holistic support to LGBTQ+ people accessing our Advice and Advocacyservice and to provide proactive support to these service users who aresometimes hard to engage.
- To assess each individual’s current housing situation and form a view with regardsto risk associated with their case.
- To explore all options available to the service user allowing them to make informeddecisions.
- To work with LGBTQ+ people accessing the Advice and Advocacy service todevelop and review individual work plans and risk assessments.
- To have regular casework sessions to provide structured support, in relation toHousing specific issues.
- To liaise with other service providers ensuring service users receive thenecessary support to sustain their accommodation, acquire relevant independentliving skills, maintain or improve positive physical and mental health, and accessmeaningful occupation of their time.
Liaison with Landlords / Other Agencies
- To support service users to report repairs and work with landlords and advocatewhere necessary.
- To support service users to contact local authorities, and voluntary and privatesector landlords to report anti social behaviour issues and advocate wherenecessary.
- To support service users to present to local authorities as homeless, whereappropriate, and advocate where necessary.
Other duties
- To establish and maintain accurate and complete records in all areas of work.
- To complete statistics for the collation of performance and funding information.
- To maintain up-to-date knowledge of legislation and regulations in relation tofunders and other key areas.
- To participate in individual and clinical supervision meetings, annual appraisals andtraining.
- To act in accordance with the organisation’s Diversity Policy, Health and SafetyPolicy, Code of Conduct and all other corporate policies and procedures.
- To act in the best interests of Stonewall Housing and its service users at all times.
- To promote Stonewall Housing at external meetings and community events.
- To carry out any other duties commensurate with the aims and objectives of thepost that may be required.
Your experience
- Knowledge of Housing legislation relating to all relevant sectors
- Knowledge of Acts, case law, and guidance relating to Homelessness, HousingRegister, and tenancy matters
- Knowledge of Affordable/Social Housing and Registered Social Landlords
- Knowledge of Welfare Benefits
- Knowledge of the workings of Local Government
- Sound working knowledge of identifying and working safeguarding cases
Your skills and attributes
- Confident public speaker, at both in-person and virtual events.
- Exceptional organisational and planning skills.
- A creative problem solver with a solutions-focused outlook.
- Comfortable in a working environment in which job responsibilities evolve as theteam’s needs change.
- Computer literate in Excel, Word, and Outlook.
Great to have, but not essential!
- Line management experience
- Experience in managing projects remotely
- Proficiency in data analysis
- Experience in delivering training or workshops to organisations, networks, orcommunity groups.
More about who we are
Stonewall Housing is the UK’s leading LGBTQ+ homelessness charity. We help LGBTQ+ people in the UK who are experiencing homelessness or living in an unsafe environment.
We provide safe accommodation, housing advice, mental health advocacy and support for people fleeing or have fled domestic abuse. Founded in 1983, we're the only charity in the UK working with homeless LGBTQ+ people of all ages.
We’re a team of caring, driven people, fighting to end homelessness and ensure that everyone has a safe and secure space to call home.
Our Values:
- We are LGBTQ+ informed.
- We are tenacious.
- We are empowering.
- We are collaborative.
- We are inclusive.
What we can offer you:
Whatever stage of your career you may be at, we’ll support you with the training and development that you to reach your goals.
Our benefits include:
- Competitive salary
- Flexible working
- Generous annual leave – 30 days
- An additional ‘Stonewall Housing’ day off per year
- Pension scheme
- Employee Assistance Programme (EAP)
Stonewall Housing’s core hours are between 10:00 – 16:00 and staff can agree regular working patterns with their line manager.
Applying for the role:
No formal qualifications are needed for this role, and we encourage everyone with the appropriate skills, experience and potential to apply. We welcome applications from those who are able to understand and show empathy with our mission and purpose.
We’re committed to building a diverse and inclusive workforce that represents the people we support. We particularly welcome applications from people who are Black, Asian or from other minority backgrounds. We welcome difference whether it’s gender, gender identity or expression, race, disability, age, sexual orientation, religion or belief, marital status, national origin, or pregnancy and maternity status; so please be yourself! Additionally, we particularly encourage applications from candidates with lived experience of homelessness who we believe are an essential asset in our sector.
For more information about us, please visit our website and follow Stonewall Housing on our social channels.
Equity is important to the success of our team and work. We don’t want any barriers to applying so if you want to discuss particular aspects of our approach, or get a better understanding of whether Stonewall Housing (or this role) is right for you, then please contact John, our Services Manager, on john@stonewallhousing@org.
Interesting in researching more about us? If you're looking us up online to help with your application, bear in mind that Stonewall Housing is both a Community Benefit Society and Charitable Foundation. Our company number is IP24277R and our charity number is 1187437. You can find Stonewall Housing Charitable Foundation (SHCF) on the Charity Commission Register, and Stonewall Housing Association (SHA) on the FCA (Financial Conduct Authority) Register.
Providing LGBTQ+ people of all ages who are homeless or at risk of homelessness with support, advice and advocacy.
The client requests no contact from agencies or media sales.
Disability Advice Service Lambeth (dasl) is Lambeth’s peer-led Disabled People’s Organisation. We’re passionate about making Lambeth an inclusive borough, free of disabling barriers to people that live and work here.
We want to appoint a Disabled person to work and train as an Advice Trainee.
When we say a Disabled person we include people with a long-term health condition, mental health condition, visual, mobility or hearing impairment; Deaf people; people who are neurodivergent and people with a learning difficulty.
In this role you will learn to support Disabled people to apply for welfare benefits, with a particular focus on disability benefits (for example, Personal Independence Payment, Attendance Allowance) and appeal decisions.
You don’t need to have done this job before or have any qualifications for this part-time role - full training and support is provided. This post runs until March 2026.
We want to employ people who have the right attitude and a desire to learn. You will be able to show your commitment to disability equity, social justice and creating a fair society. You may have your own personal experience of the welfare benefits system.
As you learn and build confidence, knowledge and skills you will start to work with your own caseload with full supervision and support. You will be training at the same time as trainee advice workers in other Disabled People’s Organisations across London so you will be able to share that journey and support each other.
dasl’s success comes from dedicated work of our skilled staff, many of whom are Disabled people. You will be valued for who you are in our supportive and friendly team.
We are working flexibly between home and office. Our office in Brixton is fully accessible.
Please apply by sending us your CV and completed application form before 5pm, Friday 28th June 2024.
Interviews will be in the week beginning 15th July 2024
The client requests no contact from agencies or media sales.
Roma Support Group (RSG) was established in 1998 in order to improve the quality of life of Roma migrants.
We are seeking to appoint a motivated person to provide advice to Romanian-speaking Roma migrants on a range of areas including welfare benefits, debt/money management and housing.
Key details
- Job title: Romanian-speaking Advice and Advocacy Worker
- Ref: RoM 58
- Location: London
- Special Condition: Office-based work, London-wide travel
- Hours: 21 hours per week
- Salary: £29,593 pro rata per annum (actual £17,756 per annum)
- Pension: B&CE, The People’s Pension
- Duration: The post is funded for an initial 12 months, with the potential to extend term subject to continuation funding being secured
- Closing Date for Applications: Monday, 15/07/2024 at 8am
- Interview Date: Monday, 22/07/2024 in-person at our Bethnal Green office
About you
- Fluency in Romanian;
- Good spoken & written English;
- Excellent communication skills;
- Experience (paid or unpaid) of helping people in the areas of welfare rights, money/debt management, housing and combating poverty;
- Knowledge and empathy with issues affecting Roma migrant communities in the UK;
- Willingness to travel London-wide.
Please see Job Description and Person Specification for full details (attached and available on our website).
If you have any questions or would like to talk to us about applying for this role, please contact us (contact information in job pack).
The client requests no contact from agencies or media sales.
Do you want a job where you can really make a difference?
Do you enjoy working with people?
We currently have an exciting opportunity to join the Carers Information Service as an Advice and Assessment Worker.
The Carers Information Service was established in 1997 and is part of the John Whitgift Foundation. We are a small, friendly team dedicated to providing free advice, information and support to carers in Croydon.
Offering a wide range of services including health and wellbeing activities, carer's assessments, respite care, bereavement support, digital and printed publications, meeting room hire and much more. We are supported by Croydon Council and work closely with colleagues across the borough from the voluntary and community sector, NHS, and local authority.
As an Advice and Assessment Worker your main responsibilities will be to focus on the Carers Assessment Service in line with the John Whitgift Foundation, Croydon Council and Care Act requirements. This will also include giving advice, information and support to adult carers who are looking after a relative, partner, friend or neighbour of someone who needs help due to illness, disability, or old age.
Based in the ground floor drop-in service at the Carers Support Centre, alongside other Advice Workers, you will provide this service via email, telephone, online and face-to-face. The ability to work well in a team is essential!
This role is for 35 hours per week.
As a Croydon Good Employer, we are recognised for ensuring our employees are paid a fair wage, for the support we provide to the local community, and the creation of job opportunities.
All our staff benefit from an attractive remuneration package, including:
- Discounted school fees for staff working at or for Foundation schools.
- Membership of the BUPA health cash plan scheme, which gives financial support towards the cost of optical, dental, and medical costs as well as a free 24 hour Healthy Minds service for all staff
- GP hero service – free easy video and telephone access to a GP
- Membership of a generous money purchase pension scheme for all support staff and the Teachers’ Pension Scheme (TPS) for teachers. Both schemes include 3 x salary life assurance cover
- Free access to an employee discount Club, which offers discounted rates on a range of products and services, including gyms, insurance, holidays and travel, fashion and retail
- Season ticket loan, cycle to work scheme and car leasing scheme
- 25 days holiday plus bank holidays
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Purpose
Money Minded is a new service designed to support adults (18 years and over) in Ealing, Hammersmith & Fulham, Hounslow. This role offers an exciting opportunity to collaborate closely with the West London NHS Mental Health Teams, operating within the tri-borough area.
The service provides support with welfare benefits, accessing debt support, housing and well-being. The role of the Mental Health Information and Advice Officer will be to provide advice, guidance and customer representation to tri-borough residents living with Mental Health difficulties. Advice issues may include housing, welfare benefits, council tax, accessing debt support, signposting etc.
The successful candidate will deliver support to enquirers and manage a caseload of individuals, as agreed with the Service Manager. In addition to advice casework, the Mental Health Information and Advice Officer will also be expected to assist onboarding referrals to the service, as and when needed.
The successful candidate will work closely with the West London NHS Mental Health teams and project volunteers, ensuring adherence to the Advice Quality Standard framework (AQS) and Mind's policies and procedures.
Due to the nature of the work, if successful, you will need to have an up-to-date DBS check completed, prior to undertaking unsupervised client work.
You can download a PDF of the full job description for this role at the bottom of the page.
Place of Work
The Mental Health Information and Advice Officer will be required to work within the West London NHS Mental Health team offices.
Key Responsibilities
- Deliver support to enquirers and manage a caseload of individuals as agreed with the service manager
- Deliver monthly wellbeing peer support groups/workshops
- Provide advice and information relating to all welfare benefits, including assisting clients with form filling and contacting agencies such as the Department for Work & Pensions on their behalf
- Provide housing advice
- Link in with specialist debt and money support agencies
- Provide information on employment opportunities and training support for clients
- Signpost to other relevant services in the boroughs, or further afield
Person Specification
Knowledge & Experience
- Substantial experience of delivering advice in a similar position, preferably to individuals with Mental Health needs
- Knowledge and understanding of Mental Health problems and how they are impacted by social issues
- Experience of delivering advice, information and customer representation
- Experience of managing complex cases
- Experience of working with multiple agencies
- Experience of delivering desired outcomes in a timely manner
- Up to date knowledge and experience of safeguarding adults
- Understanding of the importance of monitoring and evaluation, and the ability to keep records
Skills & Attributes
- Relevant and up to date knowledge of welfare benefits, housing and social care
- Facilitate and deliver peer support groups for longer term improved wellbeing
- Ability to communicate effectively in person on a one-to-one basis and with groups, as well as over the telephone and in writing
- Excellent listening skills
- Computer literate, with the ability to use MS Office, email systems and databases (inputting information and extracting reports)
- Ability to liaise with a range of people – customers with support needs, carers, and a range of different professionals
- Ability to remain calm in challenging situations and reinforce boundaries
- Ability to support people to manage difficult feelings, and communicate their needs effectively
- Strong organisation and administrative skills
- Flexibility in overall approach to work
We are an equal opportunities employer; and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.
HFEH Mind are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with children and vulnerable adults.
Post is subject to an enhanced DBS check.
The client requests no contact from agencies or media sales.
We are seeking a candidate who will demonstrate they have the capacity and drive to successfully supervise delivery of general advice to a complex level, work independently and flexibly support general advice volunteers across a range of settings and channels.
This is an exciting role being part of the delivery of general advice to help people, often those at greatest risk of vulnerability, to understand their rights and identify options to move forward with their issues. The service is holistic and advises on a broad range of issues including Welfare Benefits, Debt, Housing and Employment. The service is delivered face to face, by telephone and digitally.
The successful candidate will have excellent people skills, be able to think quickly, stay calm under pressure, prioritise work and make decisions independently. They will have a high standard of written English and enjoy working as part of a team. A good attitude to hard work, problem solving skills and being able to lead a team are a must.
The client requests no contact from agencies or media sales.
Location: Remote or at Royal Bank of Scotland Plc (RBS), Stephenson Way, Wavertree Technology Park
About the Role
Advice Giving
- Deliver advice and information to clients, ensuring advice provided meets the requirements of Citizens Advice quality standards
- Ensure all case recording and other record keeping is completed within agreed timescales and conforms to the Office Manual and the Advice Quality Standards
- Use sensitive listening and questioning skills in order to allow clients to explain their problem(s) and to identify the next course of action.
- Use a range of information sources to find relevant information then interpret and communicate this to clients.
- Refer internally or to other specialist agencies as appropriate.
- Act for the client where necessary by calculating, negotiation, drafting or writing letters/emails and telephoning.
Administration
- Use of IT software for statistical recording of information relating to research and campaigns and funding requirements, record keeping and document production. Ensure Data Protection compliant training is completed on an annual basis.
- Ensure that all work conforms to the service's systems and procedures.
- Undertake admin duties as required or requested.
- Complete a register of client outcomes, monitored by the lead Citizens Advice office of the project, and provide case studies (with client consent) demonstrating outcomes of the advice interventions to the funder.
Professional development
- Keep up to date with online systems, available training materials and other resources relevant to the areas of support.
- Complete the required training to comply with quality assurance processes
- Attend relevant internal and external meetings as agreed with the line manager
- Prepare for and attend supervision sessions/team meetings/staff meetings as appropriate
- Identify and implement own learning and development needs
Other duties and responsibilities
- Promote the aims, policies, and membership requirements of the Citizens Advice service.
- Ensure all processes and procedures that relate to the responsibilities of the role are delivered with a high level of awareness of the organisation’s equality and diversity ethos and policies.
- Be a positive ambassador for CAL.
- Abide by health and safety guidelines and share responsibility for own safety and that of colleagues.
- Adhere to RBS security vetting and health and safety guidelines, particularly within their building.
- Attend RBS Team meetings to share knowledge and up skill Bank staff to inform them of themes, trends and emerging issues.
- Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service
Requirements:
- Experience of delivering generalist advice within Citizens Advice or another quality assured environment such as AQS.
- Good IT knowledge with an ability to support delivery of advice
- Experience of using interpersonal skills, including sensitive listening and questioning skills to understand the needs of others, over the phone.
- Ability to research, analyse and interpret complex information and produce and present clear reports verbally and in writing.
- Ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively.
- Effective oral and written communication skills.
- Ability and willingness to work both on own initiative and as part of a team.
- Understanding of the issues affecting society and their implications for clients and service provision.
- Understanding of and commitment to the aims and principles of the Citizens Advice service and its equal opportunities policies.
About us
Citizens Advice Liverpool (CAL) are being funded by Nat West Group to provide general advice by telephone for customers seeking this help. This general advice is confidential and independent of the Nat West (Banking) Group.
The post holder would be based at their RBS office for 4 days between the hours of 9am -5pm, providing telephone advice, and there would be 1 day based at a CAL office for writing up notes and any follow up work.
Where it is not possible for the SSO to work at the RBS office, the SSO would work at home or a CAL office, again providing telephone advice for these customers.
You will be working from the Haverfordwest Office, as well as being home based, and travel throughout Pembrokeshire is essential.
Salary: Band DP3 £23,050 - £24,670 depending on experience
Hours: 35hrs per week full time, and job share will be considered
We are looking to recruit a self-motivated, enthusiastic, hard-working experienced Information & Advice Officer to join our organisation.
You will be committed to providing up-to-date information and advice to older people and their carers in outreach locations, via telephone, online and face to face.
Working to approved quality standards, you will be responsible for the effective delivery of providing advice covering a range of topics including (but not exclusively); Welfare Benefits, Social Care and local services.
Experience of delivering Welfare Benefits Advice is required.
Closing date: There is no formal closing date. Applications will be reviewed as received until the position is filled. If you are interested, please therefore apply as soon as possible.
Interviews: To be confirmed – via Microsoft Teams
This is fixed term contract funded initially until March 31st 2025 and subject to review and funding thereafter.
An exciting opportunity has arisen for an experienced Content Manager to join our friendly Health Advice team who create trusted health information to empower everyone with a lung a condition to live well. All our health information is developed using the latest evidence and with the support of people with lung conditions and healthcare professionals.
Asthma + Lung UK is the only charity in the UK fighting for everyone with a lung condition, aiming for a world where everyone can breathe with healthy lungs. We fund cutting-edge research, provide advice and support for the 12 million people who will get a lung condition during their lifetime. We also campaign for clean air and for better NHS diagnosis and treatment.
You will lead and manage a high-performing content team to produce our first-rate health information in line with recognised quality assurance standards, SEO best practice and accessibility standards. This includes our web content, printed resources and videos. You’ll also play a key role in driving forward the team as whole, from the personal development of individuals, to seeking out initiatives to improve our content, to leading on cross-team projects.
This is an excellent role for someone with a proven track record in content management (preferably in a healthcare context). You will understand what great content looks like in all forms and use this expertise to lead your team to deliver engaging and accessible information. You’ll be highly organised, with experience of overseeing complex editorial processes, and passionate about creating inclusive content that empowers all users regardless of their background.
As well as a competitive salary, you’ll enjoy a range of benefits including 30 days annual leave (plus bank holidays), membership of a health cash plan, employee assistance programme, cycle-to-work scheme, interest-free annual season Travelcard loan and pension scheme. This is a fantastic opportunity to join an organisation committed to being the driving force behind the transformation of lung health.
Location: Hybrid working between the Aldgate, London office and home.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Background
Hackney Migrant Centre (HMC) delivers a free advice and support service for vulnerable migrants who have immigration, housing, welfare and health problems. We support visitors to secure their immigration status and move out of homelessness and destitution in the long-term, as well as assisting to address immediate issues, such as access to healthcare. HMC’s work is informed by a vision of a UK where no one is forced into destitution, exploitation or vulnerability as a result of their immigration status.
We have secured funding from Trust for London to employ an Immigration Advisor. The Immigration Advisor will provide immigration advice and assist visitors to make immigration and asylum applications. The postholder will work alongside external advisors to provide initial immigration advice on matters including human rights based applications, asylum, trafficking and family reunion. Advisors will work alongside Immigration Caseworkers and volunteers to coordinate and oversee the next steps for visitors after the initial immigration advice has been provided.
This role sits within the Immigration team, consisting of an Immigration Team Manager (part time), an Immigration Caseworker and a Long Residence Immigration Caseworker. HMC also benefits from two Housing & Destitution Caseworkers and the support of a Fundraising Officer and Volunteer & Participation Manager who are managed by the Operations Manager and CEO. HMC is supported by over 50 dedicated volunteers who work across the organisation. In addition, HMC works closely with a number of partner organisations to ensure visitors can access specialist legal advice and long-term support with immigration, housing, destitution, health and wellbeing. These include, Together with Migrant Children and Islington Law Centre.
We are keen to hear from applicants who have OISC Level 3 accreditation, the equivalent IAAS or a valid exemption. We will consider applicants with OISC Level 2 accreditation who can demonstrate experience of skills required below.
MAIN DUTIES
1. Advice and casework
- Provide high quality advice and representation for visitors with complex or urgent cases, specific vulnerabilities or those who would otherwise face particular difficulty in accessing representation from legal aid providers. For advisors with Level 3 OISC accreditation, this will be up to and including appeal-stage casework.
- Assist in the supervising of the work of the Immigration Caseworkers and volunteers.
- Provide training to HMC’s volunteers on immigration issues and maintain up to date resources.
- Provide immigration advice and support to the Housing staff team where available housing options and routes out of destitution are dependent on future immigration applications.
2. Collaborative working
- Work with HMC’s existing external advice partners to ensure effective, co-ordination of advocacy and casework support on a wide range of issues.
- Develop links and partnerships with other organisations to enable effective joint working.
- Provide information, statistics and case studies to external and internal stakeholders to support campaigning, advocacy and research relevant to HMC’s visitor group.
- Work closely with partner organisations to identify legal issues affecting HMC’s visitor group and, where appropriate, contribute to litigation and strategic policy work undertaken by external stakeholders to address these matters.
3. Compliance and Regulation
- Ensure HMC is meeting the standards required to maintain OISC accreditation.
- Keep up to date with legislation and guidance required to provide immigration advice at OISC L3 or OISC L2 dependent on accreditation level and meet the relevant OISC competence requirements, including maintaining a Personal Competence record of personal objectives regarding training and development.
- Ensure accurate record keeping using HMC’s case management system.
- Work with the Immigration Team Manager to ensure an effective monitoring system for the work and outcomes of the Immigration Team for funding and reporting purposes.
- Administrative tasks relevant to the post.
4. OTHER DUTIES
The post holder will be expected to:
- Implement sensitively HMC’s policies and procedures, especially with regards to confidentiality and equal opportunities
- Work collaboratively with other HMC staff, volunteers and professional advisors
- Participate actively in staff meetings, and other meetings as may reasonably be required
- Attend HMC Trustees’ meetings as required
- Support HMC's fundamental aim of providing a safe and caring environment for our visitors.
- Work in line with the ethos of HMC.
Please complete your application and covering letter addressing the skills and experience in the Person specification by Monday 03rd July 2024.
We particularly welcome and encourage applications from Black, Asian and Minority Ethnic individuals, those who are migrants or refugees, and who have lived experience of the impact of immigration policy and practice.
The first-round interviews are scheduled to take place online on Tuesday 9th or Thursday 11th of July.
Please let us know if you require any reasonable adjustments to apply, or at interview stage.
Due to our limited capacity, we are very sorry that we will be unable to offer feedback on applications which are not shortlisted.
Are you motivated by empowering and assisting others? Would you like to develop your knowledge so we can achieve our goal of helping everyone find a way forward, whatever problem they face?
North Yorkshire Citizens Advice & Law Centre is looking for enthusiastic individuals to join our advice team and make a real difference to their community. The role is office based only – this can be in any one of the following North Yorkshire offices: Northallerton, Richmond, Malton, Scarborough, Selby, Harrogate and Skipton.
As an Advice Trainee you will learn about all aspects of our service and develop skills to deliver high quality advice on debt, welfare rights, employment, housing, family and other legal issues. This will be delivered mainly via telephone but also via email and face to face.
The successful applicant will have a positive attitude and desire to learn, excellent IT skills, and strong communication skills. You will need to have the ability to work on your own initiative and as part of a team.
This role would suit someone who is passionate about achieving the best outcomes for clients and is committed to reducing the impact of the cost of living crisis. Advice experience is not essential and full training will be provided.
To view the job pack and apply for this exciting opportunity please visit our website via the apply button
Applications closing date: 24 June 2024 (9.00am)
Reserved interview dates: 27 June – 5 July 2024
HOPELINE247 Adviser (Night Service) – Birmingham
We are looking to recruit HOPELINE247 Advisers to provide individually tailored suicide prevention advice and guidance to young people and those who are concerned for them via our national multi-channel helpline HOPELINE247 and deliver suicide prevention training online and in community settings across the UK.
What you will do:
• Work as part of a team providing suicide prevention support to a range of clients via multichannel communication platforms.
• Work on a 7-day shift system
• Use professional judgement to assess the needs of the service users who present with risk to life and manage and report any matters related to safeguarding.
• Maintain accurate records and input data monitoring into the data base system.
• Participate in clinical supervision and reflective practise.
• Provide training, mentoring and coaching to new recruits.
To be successful in this role you will have:
• a degree or professional qualification in Health or Social Care, Community Work or a related discipline
• previous experience of working in an advisory capacity in suicide prevention or mental health
• a proven record of working directly with vulnerable young people
• experience of providing advice and guidance via multiple communication channels
• the ability to empathise, support and build rapport with suicidal people and those who care about them, remaining non-judgemental and adhering to the remit of the service
Salary: £30,272 per annum (Scale point 24) progressing by increments to £33,594 per annum (Scale point 28), based on 33 hours per week. As a night shift worker, you will receive an additional allowance of £10 per night shift. This will be paid on a monthly basis along with the salary.
Hours: Various shift patterns available (16.5 hours, 25 hours & 33 hours per week contracts)
Working arrangements: This role will work shifts starting at 10:25pm and finishing at 7:45am. Shifts will be on a rota basis across a 7-day working week.
Location: Edgbaston, Birmingham
Contract: Permanent
Benefits: You will receive 28 days annual leave plus Bank Holidays (pro rata for part time workers), an attractive pension scheme, Simply Health membership and enhanced sick pay. Please visit our website for more details.
Closing date: Midnight 30th June 2024
We reserve the right to close the vacancy earlier if we receive sufficient applications so, please submit your application as soon as possible.
PAPYRUS is committed to the principle of equal opportunity in employment and its recruitment policies are designed to ensure that no job applicant or employee receives less favourable treatment on the grounds of age, disability, gender re-assignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
PAPYRUS is committed to safeguarding all children, young people and adults at risk that interact with the organisation. The organisation recognises its responsibility to safeguard the welfare of these vulnerable groups by a commitment to procedures to protect them. The charity expects all staff and volunteers to fully support and promote these commitments.
The client requests no contact from agencies or media sales.