Crm jobs

Our Data & Insights team at Diabetes UK empowers the organisation to make informed, impactful decisions that improve outcomes for people living with diabetes and ensure we generate sustainable income to fund it. As product owners of a new CRM system and data hub we are also guardians of our customer data (donors and people at risk of or living with diabetes).

Working within our Data & Insight team, you’ll play a key role in measuring and evaluating digital performance across our growing digital ecosystem. You’ll analyse user behaviour, identify opportunities to improve engagement and conversion, and translate complex data into clear, actionable recommendations that influence decision-making across the organisation.

This is an exciting opportunity for a curious and commercially minded analyst who enjoys combining technical expertise with stakeholder collaboration. You’ll help shape measurement frameworks, optimise tracking and analytics, ensure high-quality data collection, and provide the insight needed to deliver better digital experiences for people affected by diabetes.

We're the UK's specialist blood cancer charity and our vision is clear: we’re here to beat blood cancer. We fund world-class research; provide information and support to patients and their loved ones; and raise awareness of blood cancer.

The Supporter Relations Team plays a pivotal role in building relationships with our supporters and assisting our fundraising team to raise vital funds that will support our mission to beat blood cancer within a generation.

This is an excellent opportunity for someone with great communication, organisation and interpersonal skills. The main purpose of this role is to deliver excellent customer service to our supporters through written and verbal communication, and ensure efficient administration of donations and maintaining accurate data on our CRM system.

The role of Supporter Relations Assistant would suit someone energetic, organised and confident at communicating. As the first point of contact for our supporters, you will be able to build a rapport with supporters over the telephone, have good written communication skills and be a quick learner. You will also have experience of using a CRM or database, which will be vital when processing donations and recording communications with supporters. The role is varied and fast paced and requires efficiency and accuracy, as well as teamwork.

There are some tasks within this role which must be completed in the office, and therefore you will be required to work within a hybrid team where your week will be split working from home and the office.

OUR ORGANISATION

Cynthia Spencer Hospice Charity funds specialist end of life care for patients with life-limiting illness, supporting their loved ones and those who care for them across West Northamptonshire.

In the last year alone the Specialist Palliative Care team had 15,923 contacts with the community of West Northamptonshire. 242 patients were cared for by the inpatient unit, and the Specialist Palliative Care Consultant recorded 1406 total contacts which equates to almost 30 per week. We also funded palliative care services for thousands of patients and their families including through Wellbeing Services, Bereavement Services, and Hospice@Home.

THE ROLE

We have an exciting opportunity for an administrator to join our growing and dynamic team, working closely with the Finance, Supporter Care and Income Generation teams. Key areas of responsibility include income processing, management of our donor CRM databases and administrating communications to all our supporters.

KEY ACCOUNTABILITIES

• Maintaining the donor CRM database (Donorflex) with accurate records, including regular cleansing and updating.
• Efficient & effective processing of income from supporters (through cash, cheque, card, online giving, donation buckets/tins) and supporting banking administration
• Liaise with the  Income Generation team to ensure all donations are correctly coded.
• Provide administrative support for the management and organisation of collection tins and tubs, including tracking, distribution, and recording returns.
• Administration of thank you communications to all our supporters in a sensitive, timely manner.
• First point of contact for external enquiries, via telephone and email, and responding to supporter enquiries by phone and email promptly
• Ordering and distributing fundraising materials and resources, and assisting supporters throughout their fundraising journey
• Providing general administrative support to the wider organisation as required
• Any other tasks and responsibilities commensurate with the role and needs of the business 

QUALIFICATIONS, SKILLS & EXPERIENCE

• Proficiency in MS Office - essential
• Strong administrative skills, attention to detail and accuracy - essential
• Excellent communication and interpersonal skills including confidentiality - essential
• Ability to work independently and as part of a team – essential
• Work collaboratively with a diverse team across multiple sites - essential
• Experience of using CRM databases - desirable
• Previous experience of working within the not-for-profit sector – desirable

Help us turn data into life-changing impact for animals around the world.

We're looking for an experienced, enthusiastic CRM & Insights Officer to join Worldwide Veterinary Service (WVS). If you enjoy transforming data into meaningful insights, improving supporter experiences, and helping charities grow their impact, we'd love to hear from you.

At WVS, every decision we make helps more animals receive life-saving veterinary care. Last year alone, we helped an animal every 14 seconds, trained more than 4,800 veterinary professionals, delivered over 1,700 shipments of veterinary supplies to charities in 71 countries, and continued our Mission Rabies programme, which has vaccinated more than seven million dogs and educated over 13 million children.

As our CRM & Insights Officer, you'll play a pivotal role in helping us understand and engage our supporters more effectively. You'll take ownership of our CRM database (Donorfy), ensuring our data is accurate, secure and well managed, while producing the insights that shape fundraising and marketing decisions. Your work will directly support supporter acquisition, retention and engagement, helping us raise more funds to improve animal welfare across the globe.

Working within our Marketing Team and reporting to the Individual Giving Manager, you'll collaborate closely with colleagues across fundraising, finance and technology to develop reporting, build audience segments, analyse campaign performance and continuously improve how we use data throughout the organisation.

Main Duties & Responsibilities

CRM Oversight

• Lead on and administer Donorfy, ensuring accurate and up-to-date supporter records.
• Maintain excellent data quality, integrity and compliance
• Support the implementation of CRM best practice across the organisation.
• Ensure data is managed in accordance with GDPR and internal policies.
• Act as the first point of contact for day-to-day CRM queries from colleagues.

Reporting & Insights

• Produce regular fundraising and marketing reports, dashboards and KPI tracking.
• Analyse supporter and donor data to identify trends, opportunities and risks.
• Provide actionable insights to support donor acquisition, retention and reactivation activity.
• Monitor campaign performance and produce post-campaign analysis.
• Support the wider team in evaluating fundraising and marketing performance and supporter journeys.

Segmentation & Campaign Support

• Build audience selections and supporter segments for fundraising and marketing campaigns.
• Work with colleagues to ensure campaigns are accurately targeted and evaluated.
• Support the development of data-driven supporter journeys and stewardship programmes.
• Assist with testing and measuring campaign effectiveness.

Collaboration & Development

· Work collaboratively with Technology and Finance teams to reconcile supporter and income data, maintain CRM data integrity, and represent fundraising priorities, constructively influencing system developments where needed.

• Support colleagues in making effective use of supporter data.
• Contribute to continuous improvements in data processes and reporting.
• Keep up to date with developments in CRM systems, fundraising data and supporter engagement best practice.
• Occasionally support events and activities outside normal working hours where required.

Essential Skills & Experience

• Two years+ experience working with CRM databases and supporter/customer data. (Donorfy is our current CRM but relevant experience across any CRM system is valuable)
• Strong Excel and data analysis skills.
• Experience producing reports and communicating insights to non-technical audiences.
• Understanding of audience segmentation and campaign targeting.
• Strong attention to detail and commitment to data accuracy.
• Knowledge of GDPR and data protection principles.
• Excellent organisational and communication skills.
• A passion for animal welfare.
• Ability to work collaboratively within a team.
• Right to work in the UK.

Desirable Skills & Experience

• Experience using Donorfy.
• Experience within a charity or not-for-profit organisation.
• Familiarity with fundraising and marketing principles, supporter engagement or individual giving.
• Experience creating dashboards using Power BI, Looker Studio or similar tools.
• Experience working with email marketing platforms and campaign reporting.
• Full UK driving licence.

Success Measures

Within the first 12 months, the postholder will:

• Improve the quality and consistency of supporter data within Donorfy.
• Deliver regular reporting and insights that support decision-making.
• Increase the use of supporter segmentation across fundraising campaigns.
• Help identify opportunities to improve donor retention and supporter engagement.
• Establish clear reporting processes and dashboards for key fundraising KPIs.

Save the Children UK is looking for an individual with extensive Salesforce CRM and Agile Product Ownership experience to join us as our CRM Product Lead. This is a brilliant opportunity to work with colleagues across fundraising, marketing, digital, finance and technology to shape the vision, strategy and roadmap for our Salesforce platform, enabling exceptional supporter experiences and helping deliver lasting change for children.

About us

Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.

About the role

As CRM Lead (Product Owner), you will own the vision, strategy and delivery roadmap for Save the Children's Salesforce CRM ecosystem, ensuring it continually evolves to meet the needs of our fundraising, marketing and supporter engagement teams. Leading a team of three CRM professionals, you will act as the voice of the business within agile delivery teams, balancing operational, technical and strategic priorities to maximise value from our CRM investment.

This is a highly collaborative role with significant stakeholder engagement across the organisation. You'll spend much of your time working with internal teams, external suppliers and delivery partners to prioritise demand, manage backlogs, facilitate agile ceremonies, drive continuous improvement and ensure successful delivery of CRM enhancements. The role requires someone who thrives in a fast-paced environment, can manage competing priorities effectively and is passionate about using technology to deliver social impact.

In this role, you will:

• Own and develop the Salesforce CRM vision, strategy and roadmap, ensuring alignment with organisational priorities and supporter needs.
• Lead, coach and support a team of three CRM professionals, fostering a collaborative and high-performing culture.
• Manage and prioritise the CRM backlog, facilitating sprint planning, stand-ups, backlog refinement and other agile ceremonies to ensure effective delivery.
• Build strong relationships with stakeholders across fundraising, marketing, finance, digital and technology teams, translating business requirements into well-defined user stories and solutions.
• Partner with developers, CRM specialists and external suppliers to deliver high-quality Salesforce enhancements, integrations and releases.
• Oversee CRM performance, data quality and governance, identifying opportunities to improve processes, automation, reporting and supporter experiences.

About you

To be successful, it is important that you have:

• Significant experience leading Salesforce CRM delivery, optimisation and support, either as a CRM Lead, Product Owner or similar role, with deep knowledge of Salesforce (Sales, Service, and/or Nonprofit Success Pack) essential.
• Experience managing CRM roadmaps, backlogs, and agile delivery.
• Understanding of CRM data models, data governance, and reporting.
• Strong experience with integrations (e.g., finance systems like Agresso, marketing tools, payment processors).
• Familiarity with Agile delivery (Scrum, Kanban) and product management practices.
• Strong stakeholder management and influencing skills, with the ability to engage confidently with both technical and non-technical audiences.
• Experience leading teams and creating high-performing environments, with the ability to coach, motivate and develop colleagues.
• Strong organisational and prioritisation skills, capable of managing a high-volume workload and balancing multiple competing demands.
• Experience within the non-profit, charity or fundraising sector would be highly desirable.

Ideally, you'll also bring some or all of the following:

• Salesforce certifications (Administrator, Business Analyst or Product Owner).
• Experience with FinDock or similar payment platforms.
• Knowledge of supporter engagement, fundraising or marketing technology ecosystems within the non-profit sector. 

What we offer you 

We promote flexibility, inclusion, collaboration, and wellbeing both at work and beyond, and offer a wide range of benefits designed to reward your hard work and inspire you to help improve the lives of children every day. 

Some of the benefits you can expect include: 

• Generous Annual Leave – Starting at 27 days per year (pro rata for part-time employees) increasing with service up to 32 days, plus public holidays and our annual 'Save the Children Day'. 
• Family Leave – Up to 39 weeks of maternity/adoption pay (including up to 21 weeks full pay) and paternity/adoption leave of 10 weeks full pay (plus statutory entitlement).
• Special Leave – Up to 10 days paid leave per year (pro rata) for urgent or exceptional personal circumstances, without using annual leave.
• Volunteer Leave – Up to 3 days paid leave per year to support volunteering and give back. 
• Pension & Life Assurance – Helping you plan for the future with up to 7% employer pension contributions. 
• Employee Discounts – Access thousands of deals across groceries, retail, tech, travel, fitness, and more.
• Health & Wellbeing Support – Including access to a 24/7 Virtual GP and Employee Assistance Programme and Counselling, eye care support, and seasonal flu vaccinations.

Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.

Location & Ways of Working:

The majority of our roles can be performed remotely in the UK, but at times you will be required to come to your contracted office (usually between 2–4 days per month, depending on the needs of your role, team, or service). For many roles, this is likely to be the minimum required to deliver impact.

This will be discussed and agreed with your manager / team and we encourage candidates to discuss our ways of working in more detail at interview stage.

Please note: travel costs to your contracted office will be at your own expense.

Flexible Working - We are happy to discuss flexible working options at interview

Commitment to Diversity & Inclusion: 

Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce, and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where structural inequality is actively addressed, and all employees have a sense of belonging and feel that they can thrive. 

We encourage applications from people of all backgrounds, and are especially interested in hearing from people with diverse and intersecting identities such as lived experience of poverty, people of faith, people of colour, people with disabilities, with experience of migration and/or refugee status, care-experienced people, the LGBTQIA+ community and individuals with experience living in diverse families.

We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think. We know that different voices working together will enable us to do our work better, improving the lives of children around the world.

Closing date: 16th August 2026

Harris Hill is delighted to be working with National Parks Partnerships to recruit an Events and CRM Manager.

Salary: £37,296 per annum

Contract: One-year fixed-term contract (with the possibility of extension)

Location: Home-based with occasional UK travel

This is a fantastic opportunity to join a small, ambitious organisation that works with the UK's 15 National Parks to develop partnerships that generate investment, support conservation and help tackle the climate and biodiversity crises.

As Events and CRM Manager, you'll lead on the planning and delivery of a varied programme of events while overseeing the organisation's CRM and supporting the effective use of its systems. Working closely with colleagues and external partners, you'll help ensure events run smoothly, data is managed effectively and systems support the organisation's wider goals.

We're looking for someone with:

• Experience managing internal and external events from planning through to delivery.
• Strong CRM experience, including administration, reporting and supporting users.
• Experience developing and improving systems and processes.
• Excellent organisational skills with the ability to manage multiple priorities.
• Strong communication and stakeholder management skills.
• A proactive, collaborative approach and the ability to work independently in a remote team.
• An interest in environmental issues and a passion for the UK's National Parks.

In return, you'll join a supportive and flexible organisation offering fully remote working, 25 days' annual leave plus bank holidays, a pension scheme, professional development opportunities and the chance to make a real impact supporting the UK's National Parks.

For more information, please submit your CV.

Please note, CVs are being reviewed on a rolling basis, and only successful applicants will be contacted with more information.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Salary: £40,000 - £45,000 FTE
Contract: Temporary Contract, 8 – 12 weeks
Location: Home-based with occasional travel to London and team meetings
Closing date: ASAP, rolling interviews
Benefits: Flexible working options

We have an exciting opportunity for a Senior CRM Marketing Manager to join one of the UK's leading charities. Reporting into the Strategic Marketing Lead, this is a fantastic opportunity to lead the development of a data-driven CRM marketing strategy and maximise the impact of a major investment in HubSpot. You will play a pivotal role in shaping audience engagement, improving customer journeys and embedding best practice across the organisation.

As part of this exciting role, you will provide strategic oversight of all HubSpot marketing activity, ensuring campaigns are audience-led, measurable and aligned to organisational objectives. You will act as the organisation's subject matter expert for HubSpot, supporting colleagues with campaign planning, automation, reporting and optimisation. Working closely with marketing, digital and stakeholder teams, you will drive innovation, establish governance and compliance processes, develop actionable insight from campaign data, and create sophisticated cross-channel journeys that improve acquisition, engagement and retention.

To be successful as the Senior CRM Marketing Manager, you will need:

• Significant experience using HubSpot CRM, including campaign management, optimisation and reporting.
• Proven experience developing cross-channel and email marketing strategies within a large, complex organisation.
• Strong strategic thinking, stakeholder management and data analysis skills, with the ability to turn insight into action.

If you would like to discuss this role with us please email your CV to [email protected] or contact us and quote the reference 3068EI.

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable charity jobs. We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.

We take a relationship-led approach to recruitment in the charity sector and partner with you as the leading charity recruitment agency.
If enough applications are received the charity reserve the right to end the application period sooner.

 

About Scotland's Charity Air Ambulance
Scotland’s Charity Air Ambulance (SCAA) exists so nobody in Scotland suffers or dies because medical help cannot get there in time. People can get sick or have accidents anywhere and anytime. But in Scotland there are places where urgent medical help cannot reach people. Or help gets there too late. And when lives are at risk every minute matters. As a charity we rely on donations from the Scottish public, companies and communities to ensure that urgent medical help gets to the patient when it is needed, wherever they are and at whatever time of day.

The Role

We are looking for a skilled and proactive Data Management Officer to join the charity’s Data and Insights Function. You will be joining the charity at a time of significant opportunity as we continue to strengthen our approach to data, insight and supporter engagement.

The Data Management Officer will mainly be responsible for managing and developing our Customer Relationship Management (CRM) system and supporter data. This is an exciting opportunity for an experienced CRM and data professional who enjoys hands-on responsibility for systems, process improvement and data management, and enabling colleagues to deliver exceptional fundraising, marketing and supporter engagement activity. Working closely with teams across the charity, you will ensure our CRM remains effective, compliant and fit for purpose while helping us better understand and engage our supporters. Your work will directly contribute to our ability to raise funds and support our life-saving mission.

This role can be offered on a fully remote basis, with the option to work from Perth Airport, where SCAA headquarters are located or our Aberdeen base at Aberdeen Airport, if preferred. Occasional travel to our Perth base will be required for the successful candidate. SCAA supports flexible and hybrid working arrangements—our current approach typically includes two office days per week for those working on a hybrid basis. The usual hours and days of work will be Monday to Friday, 9am—5pm.

About You

Essential

• Proven experience managing CRM systems in a charity or fundraising context and being comfortable working with large datasets.

• Experience with data segmentation, ETL processes, transformation and import / export processes.

• Strong understanding of data protection legislation (e.g. GDPR).

• Understanding of Gift Aid regulations and charity fundraising compliance.

• Confident using query tools and an understanding of query-based data extraction.

• Strong IT skills with competency using the MS Office suite and Excel in particular.

• Strong interpersonal skills with the ability to work collaboratively across teams and support non-technical colleagues.

• Ability to analyse and translate data into clear findings for campaigns and reporting, including donor value analysis.

Our Benefits

• Pension: 12% employer’s & 5% employee’s contribution (after 3 months’ service)  
• Annual Leave: 36 days (incl. public holidays) + an extra day for your birthday (and additional days with long service)
• Death in Service benefit: 4 times annual salary
• Optional Private Medical Insurance plan and Cashplan
• Employee Assistance Programme
• Enhanced Maternity/Adoption/Paternity Pay
• Access to Blue Light Card
• Learning and Development Opportunities

Selection Process

Interviews will take place at our base at Perth Airport in Scone, or remotely, during the weeks commencing the 24th or 31st August 2026.

How to apply
Please refer to the full job pack on our website.

Application deadline is 5pm on Sunday 16th August 2026. 

The Digital Engagement Officer will lead on writing copy for our digital comms, focusing on our member and supporter mailings, website and social media, and manage our mailing list and inboxes. We’re looking for someone with experience of managing mailing lists and writing copy for a variety of audiences and actions.

You should have experience crafting digital communications that motivate people to take action, and be excited about creating journeys over time that integrate the threads of our fundraising, national campaigns, local organising and ideas output together into the story of Compass. You should have a background in digital engagement, specifically in direct marketing through mailings or copywriting for fundraising and campaigning, ideally with a familiarity with CRM software and GDPR regulations. You should be a self-starter, with a proven ability to self-organise and comfortable working in a small, dynamic team. You should have a keen understanding of the political landscape in which Compass operates and be interested in progressive political ideas and working in a pluralist way to make change happen.

This role involves:

• Writing copy for mailings, blogs, website content and social media that is compelling, accessible, imaginative and aligned with Compass’s tone of voice and core script.
• Writing and editing with various actions in mind, including event invitations, fundraising asks and campaigns.
• Proofreading mailings, publications, funding bids.
• Developing our voice and core scripts, particularly around specific campaigns or fundraising drives.
• Digital content creation (e.g. graphics, podcast clips).
• Maintaining and updating our CRM records including donor information.
• Managing our inboxes to connect to supporters and steward our members.

Who we are

Chefs in Schools is a young, ambitious charity that’s rapidly growing. Our mission is to improve kids' health, through improving school food & food education.

We focus our efforts in areas of high socio-economic deprivation, where more than a third of children are entitled to free school meals, and diet-related disease is driving further inequality.

We support and train school kitchen teams to serve the best, freshest and tastiest food possible, alongside meaningful food education. We share learning and resources, aiming to inspire and enable others to follow our lead.

We’re backed by some of the biggest names in food and have ambitious targets to ensure every child has access to incredible school food and food education, setting them up for life with the skills and knowledge to feed themselves well.

About you and the role

You are a pragmatic, highly analytical data professional who lives at the intersection of charity compliance and modern cloud systems. You are someone who understands that a rapidly growing £2m charity needs lean, workable frameworks, not corporate red tape that stalls delivery.

You bring a strong track record of working within the UK non-profit sector, meaning you already understand the nuances of donor data, PECR regulations, and charity-specific workflows. You don’t just write policy documents; you enjoy untangling data flows and translating complex regulatory requirements into practical, everyday processes.

In this interim role, you will act as the "Product Owner" and "Information Governor" for our systems upgrade. You won't need to do the technical database configuration—we already have a trusted, external Beacon CRM expert to handle the builds. Instead, you will bridge the gap between our teams and the technology. You will run discovery sessions with our Fundraising, Programmes, Finance and Operations teams to map their operational needs, translate these into a compliant data blueprint, and drive our Beacon expert to build them.

Crucially, you won’t need to draft our Data Sharing Agreements (DSAs)—these are already in place. Your job is to audit our systems and processes to ensure we are physically complying with them, designing the exact workflows, access permissions, and data retention schedules needed to keep us airtight. Finally, you will advise us on how to sustainably own our data protection internally going forward.

Key responsibilities:

1. Operationalising Our Data Sharing Agreements (DSAs)

• Translate Contracts into Code: Review our existing, drafted DSAs and map out the exact system processes, fields, and permissions required in Beacon CRM to physically comply with them.

• Consent & Retention Alignment: Ensure that our data capture, consent practices, and deletion cycles perfectly match the legal promises made in our DSAs.

• Audit System Compliance: Inspect our current data flow (website $\rightarrow$ Beacon CRM $\rightarrow$ integrated platforms) to ensure no data leaks or unauthorised sharing are occurring.

2. Business Analysis & Team Alignment

• Run Discovery Sessions: Work with our Fundraising, Services, and Finance teams to understand and map how they currently use data and where their bottlenecks are.

• Synthesise Requirements: Balance the operational needs of different teams (e.g., keeping sensitive service user data strictly partitioned while allowing the fundraising team to run compliant donor campaigns).

• Create Technical Specifications: Translate these mapped team needs into clear, structured functional requirements for our external Beacon CRM expert to build.

3. Data Governance & System Security

• Access & Permissions Architecture: Review and redesign the user access roles within Beacon CRM, establishing a robust "least privilege" framework so staff only access data essential to their role.

• Data Minimisation & Deletion: Define precise data retention schedules and work with the Beacon expert to automate the archiving or permanent deletion of expired records.

• Record of Processing Activities (RoPA): Document and map our internal data flow so we have a clear, compliant audit trail of how data moves through the charity.

4. Sustainable Ownership & Handover

• Future Governance Design: Assess our internal capacity and design a realistic, lightweight model for how we should own data protection internally going forward (including identifying internal roles vs. when to use external support).

• Process Testing & Team Training: Test the newly configured Beacon setups to ensure they work for staff, and deliver a practical, non-boring training session to the team on the new processes.

Essential Skills and Experience

• UK Charity Sector Expertise: Direct experience working within or consulting for UK registered charities, with a deep understanding of charity-specific data issues (such as donor consent, fundraising regulations under PECR, and handling sensitive beneficiary or safeguarding data).

• Operationalising Compliance: Proven experience translating legal data requirements (specifically implementing existing Data Sharing Agreements, DPAs, and GDPR frameworks) into practical, everyday staff workflows and system processes.

• Business Analysis & Stakeholder Mapping: Excellent track record of running discovery sessions with non-technical team heads to untangle, map, and simplify their operational data needs.

• Technical Translation & Developer Management: Experience acting as the "Product Owner" or lead interface between internal teams and external database developers—specifically translating operational needs into clear technical specifications for CRM builds.

• Practical GDPR & PECR Knowledge: A highly pragmatic approach to compliance, with experience building Records of Processing Activities (RoPA), setting up data retention schedules, and designing role-based access permissions.

Desirable Skills and Experience

• Passion for our mission. to improve children’s health through school food.

• Familiarity with Beacon CRM: Prior experience auditing, working with, or directing builds within Beacon CRM (or closely related modern cloud charity CRMs like Donorfy or Salesforce).

• Information Governance Qualification: A professional certification in data protection (such as CIPP/E, Practitioner Certificate in Data Protection, or equivalent), though hands-on charity sector experience is valued above theoretical qualifications.

• Transition & Training Experience: Experience training small charity teams on new data habits and helping leadership teams design lightweight, internal data ownership structures.

Benefits

You would be joining a friendly, supportive team who works hard but believe in a healthy work/life balance. We were voted one of CODE Hospitality’s happiest places to work in 2024. We seek a diverse range of perspectives, skills, experience and knowledge. Joining a small, collaborative team means you’ll be able to contribute to and draw on various projects and strategic insights.

We offer 33 days of holiday per year including bank holidays, 3 additional office closure days over the Christmas period as well as wellbeing days over the summer school holidays.  We also have a Cycle to Work scheme, hybrid working, enhanced parental leave, and free access to the CODE app for discounted restaurants & hospitality venues. We are committed to developing our team and will support you with relevant training opportunities including £250 towards elective training and development of your choice.

We also offer Bupa Dental Insurance, Income Protection Insurance, as well as access to the Aviva Smart Health Platform which offers health benefits including free rapid access online GP appointments, free counselling and wellbeing support.

Application process

In line with our commitment to ensuring a fair and unbiased recruitment process, we invite candidates to answer a series of questions related to their day-to-day job. Please follow this link to answer the questions and submit your application along with your CV.

We recommend that you develop your answers offline and copy them in when you’re ready to ensure you don’t lose your work if interrupted.

Your answers will go through our sifting process: all answers will be anonymised, randomised and then reviewed by a panel of reviewers. A long list of candidates will then additionally have their CVs reviewed. Shortlisted candidates will be invited to a 30 mins online interview. Successful candidates will be invited to attend a second, in-person interview at our office in Brixton, London.

Expected duration of this application process: 4-6 weeks

In line with our commitment to ensuring a fair and unbiased recruitment process, we will invite candidates to interview based on their answers to a series of questions related to their day-to-day job.

Join Our Team!

This is an exciting opportunity for an experienced community fundraiser to play a key role in developing and delivering inspiring fundraising products and campaigns that build strong supporter relationships and generate sustainable income for the Hospice.

St Luke’s Hospice – Caring for Harrow and Brent St Luke’s Hospice cares for people approaching the end of their life in Harrow and Brent. We aim to give the people we care for the best possible quality of life, each and every day. Supporting local people and their families is at the heart of what we do – focusing on what matters the most to them is at the centre of our care.

The care we give is free of charge, available to all, and respects the cultures, religions and beliefs in our richly diverse community. Our care is given with compassion and dignity and involves not just looking after the patient, but also includes supporting the people closest to them. 

Our local community is a vital partner in our care, kindly supporting us through their donations and fundraising alongside the dedication of over 800 incredible volunteers who freely give us their time to support the best possible end of life care for local people.

The Role:

Reporting to the Community and Events Manager, you will lead on a portfolio of community fundraising activity, including ownership of the Hospice’s In Memory fundraising programme. You’ll create thoughtful, supporter focused journeys for people with a close personal connection to St Luke’s, ensuring every interaction is sensitive, engaging and impactful.

Working collaboratively across fundraising, communications and supporter care teams, you’ll help shape innovative campaigns, analyse performance and deliver exceptional supporter experiences that strengthen long-term engagement.

Key responsibilities include:

• Leading the planning, delivery and evaluation of community fundraising campaigns and products
• Managing and developing the In Memory fundraising programme
• Creating engaging supporter stewardship journeys
• Monitoring income, activity and performance data to inform future planning
• Working collaboratively across teams to deliver integrated fundraising activity
• Ensuring all fundraising activity complies with relevant regulations and best practice

To be successful, you will have:

• Experience delivering community fundraising campaigns or products
• Strong supporter stewardship experience, ideally including In Memory fundraising
• Excellent project management and communication skills
• Experience using CRM systems and analysing supporter data
• A collaborative approach and passion for delivering excellent supporter experiences

If you are a relationship-focused fundraiser looking to join a compassionate and values-led organisation making a real difference in the community, we’d love to hear from you.

CDI is implementing a new cloud-based case management system, and the Data and Insight Manager will lead its rollout across the organisation. This is a unique opportunity for someone who enjoys combining data, people and storytelling. You will own the CRM, build reporting and dashboards, develop meaningful organisational insight, and build the relationships that help colleagues use data with confidence. Through your work, you’ll help CDI tell the story of its impact on children, young people and families while supporting better decisions across the organisation. The post holder will also act as Deputy Data Protection Officer.

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Location: Based in London, E1 with flexible homeworking arrangements in line with Crisis’ Hybrid Working Policy

Contract: 12-month fixed term contract or secondment opportunity to support our CRM Transformation programme. If you are applying for this as an external secondment, please flag when submitting your application.

About the role

This is a fixed term role with a clear mission, created specifically to support Crisis’ CRM Transformation programme. We are migrating to a new CRM system, Microsoft Dynamics 365, underpinned by a Modern Data Platform, and the next nine to twelve months are critical as the new platform enters live operation. As Interim Business Systems Manager you will sit at the centre of this transition, collaborating with product owners, developers, suppliers and business stakeholders to make the handover from programme delivery to business-as-usual a success, equipping Crisis with impactful, sustainable systems for fundraising and engagement in support of our mission to end homelessness.

Coaching and developing our Product Owners will be at the heart of this role, helping them build the confidence and capability to own their backlogs, prioritise with clarity and bring well-formed decisions to the table, alongside embedding consistent, sustainable development practices across the team. You will also lead key transition deliverables, including the rebuild of Apteco FastStats so that marketing delivery remains robust and well-governed, and provide governance, oversight and transition planning for our Christmas systems cycle.

This role exists to support a defined period of transformation; it is offered on a fixed term basis, and decisions about how the team is shaped beyond the transition will be made as the programme concludes. What we can offer now is a bold, genuinely pivotal piece of work, and the opportunity to leave Crisis with a stronger, more confident and capable systems team.

About you

• Demonstrable experience of leading technology teams through significant change, such as service transition, operating model shifts or go-live readiness
• Strong working knowledge of Microsoft Dynamics 365 or similar enterprise CRM platforms
• A solid grounding in service management principles (ITIL or equivalent), with practical experience of establishing support models and change governance
• A track record of building or improving development practices, from sprint discipline and documentation through to release management and peer review
• Experience of developing product ownership, solution design and business analysis capability in others
• Strong stakeholder management skills and the confidence to work at pace with ambiguity

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.

Working at Crisis

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:

• A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage.
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
• Pension scheme with an employer contribution of 8.5%
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Flexible working around the core hours 10am-4pm
• Wellbeing Leave to be used flexibly
• And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Wednesday 19 August 2026 at 23:59

Interview date and location: W/C 31 August 2026 via Microsoft Teams

AI in Job Applications

We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences

Accessibility

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.

Registered Charity Numbers: E&W1082947, SC040094

For over 140 years, the Forces Employment Charity has proudly supported service leavers, veterans and their families in building successful civilian careers. We provide veterans with life-long, life-changing support, jobs and training opportunities regardless of circumstances, rank, length of service or reason for leaving. 

By working for FEC, you will become part of a vibrant team living the Charity's values: Expert, Supportive, Passionate, Open and Honest, Resilient and Collaborative. 

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Brief role description

The role of the Employment Consultant is to maintain effective relationships with employers and partner organisations to secure employment, training and vocational opportunities for service leavers and veterans. The role provides tailored support, advice and guidance to individuals with young needs who are in resettlement, helping them achieve sustainable vocational outcomes and successful transitions into civilian employment.

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Who we're looking for

We are looking for a highly organised and motivated individual who enjoys building relationships and making positive impact. You'll be a confident communicator with strong interpersonal skills, able to engage effectively with a wide range of people, including employers, stakeholders and individuals seeking support. You'll be comfortable managing a varied workload, working independently when needed, while also contributing as part of a collaborative and supportive team. 

Ideally you'll have experience in employer engagement, recruitment, account management or employment support, along with an understanding of labour markets and employment opportunities. You'll be passionate about helping people overcome barriers to employment and confident using IT systems, including Microsoft Office and CRM or case management systems. A full UK driving licence, access to a vehicle and a willingness to travel are essential. 

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Interested? Want to know more about the Charity? Check out our website.

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Eager to know more about the role? Have a look at the job description. 

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What's in it for you? Check out our benefits.

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Have we convinced you to apply? If so, submit your CV and Covering Letter by Sunday, 16 August 2026.

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Got questions about the role? Get in touch with the People Team at the Forces Employment Charity.

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Please note: Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you are an internal applicant, please ensure you have made the People Team aware before applying. 

We are committed to equal opportunities and improving the working lives of our staff by creating an inclusive and supportive environment where everyone, including those with disabilities, can thrive, develop and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process. We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.

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