240 Crm jobs

About Working Well Trust

Working Well Trust is a mental health and employment charity in London. All of our projects share the aim of improving the lives of people with mental health support needs, learning disabilities and/or complex issues through training and employment.

We are expanding our team of IPS Employment Advisors in our IPS service in the London Borough of Enfield. You will be based in one of NHS mental health treatment teams in Enfield Town and Edmonton areas.

This IPS service at Working Well Trust has been awarded the IPS Grow quality mark and adheres to the principles of the IPS model in supporting people in to employment.

This role will be working with clients who have mental health support needs, wanting to gain and sustain paid employment. 

Experience of employment support is not essential, it is more important that you share our passion and commitment to employment as an integral aspect of wellbeing and supporting people to find the right job for them. You will receive training on the IPS model and in supporting people with mental health issues. We welcome applications from people with lived experience of mental health, either personally or through a close contact.

You need to have a desire to support people to achieve their employment goals, and the ability to multitask and manage your workload effectively. Good organisation skills are essential for this role, in addition to an interest in mental health, and the role it plays in the workplace. The successful candidate will need to become comfortable in approaching employers, and showcase the advantages of our service in order to work with them to recruit our clients to fill vacancies and sustain employment.

We have 2 x full time positions available as we are growing our team. 

What you’ll be doing

You will work with clients (managing a caseload) who have mental health support needs, to assist them in securing sustainable paid employment in line with their preferences. You will deliver the IPSapproach (for which training will be given); providing person centred support and guidance to clients, whilst building positive relationships with local employers to enable clients to move into suitable employment.

You will work as part of a mental health team (NHS Trust) maintaining positive and integrated relationships, fostering a holistic approach to recovery through employment. You will work closely with clinical teams, providing a coordinated approach thatalways remainsclient led.

You will be based at one of the following NHS mental health treatment teams:

• Enfield's Early Intervention in Psychosis (EIP) service, Lucas House Edmonton
• Community Rehabilitation Team Enfield, Park Avenue, Enfield Town

You will spend up to 65% of your week working in the community of Enfield to provide localised support to residents of the Borough.

You will also be working to contract targets whilst maintaining a high-quality service.

What you’ll need

Experience in employment support is not essential. We are looking for someone who brings:

• A genuine desire to support people into meaningful employment.
• Commitment to person-centred work and either experience of or enthusiasm to learn the IPS approach.
• Confidence engaging with employers and promoting the benefits of our service.
• Good organisation skills and the ability to manage a caseload effectively.
• Beneficial (but not essential): experience working with people with mental health difficulties.
• Beneficial (but not essential): local knowledge/ experience of the Borough

What we offer

• £33,000 per year
• 30 days annual leave plus public holidays, (FTE)
• Employer pension contribution of 6%
• Supportive environment within a growing, dedicated team
• Meaningful, rewarding work supporting people into employment
• Expenses paid for mandatory travel during work hours.
• Flexible, paid Wellbeing Hour every fortnight (FTE)

What’s next 

Before you apply, please note the following: 

• We actively recruit and carefully review all applications. Due to rapid service expansion, we have onboarded 20 external hires in the last six months. 

• To ensure we can best support the people and communities we serve, we progress applications only where candidates provide meaningful answers to the screening questions. 

• Career development is real here: in the past year, 10 colleagues have progressed internally into Senior roles, Project Lead, Team Lead, and Operations Manager positions. We value ambition and celebrate progression. 

• If you require any reasonable adjustments at the interview stage, for example due to a disability, learning difficulty or health condition, please let us know in advance so that we can make appropriate arrangements.

Working Well Trust is an equal opportunities employer and Confident about Disabilities.

If you are ready to help us build a service that supports people into meaningful work, click Apply to submit your CV and answer the screening questions. 

Start your application today and take the next step in a rewarding career. 

Closing date: Wednesday 30th September 2026 (09:00). Please note, we may be actively interviewing during this time and may close the vacancy early.

First stage interviews: 5th - 9th October 2026 (subject to change if advert closes early)

Final Stage interviews (in person in Edmonton): w/c 12th October 2026 (subject to change if advert closes early)

Considerations:

Please note: This post involves access to NHS clinical records through RiO. For confidentiality, information-governance and wellbeing reasons, successful candidates cannot be appointed within the same secondary mental health service area in which they are currently receiving care.

We will not ask applicants to disclose health information during the application or interview process. A confidential service-location conflict check will only take place following a conditional offer. Where a conflict is identified, we may explore an equivalent vacancy in another area, but alternative employment cannot be guaranteed.

MEMBERSHIP RELATIONS EXECUTIVE

Based: Bloomsbury, Central London

Salary: £26-30,000 PA Dependent on Experience

BACKGROUND AND PURPOSES OF THIS ROLE

The BioIndustry Association is the UK’s trade and membership organisation for biotech and innovative life sciences.  With 600+ members and a full programme of advocacy and connecting people across the sector - through committees, communities, publications, campaigns, online and in-person events – the opportunities for organisations keen to support the sector and connect with companies are significant.

With the growth of our membership and activities, we have had a strong focus on member relationship management and retention, with a growing need to help service the membership and assist them in utilising the benefits.

We are now looking for a membership relations executive who understands our ethos and the value of excellent customer relations to help service, engage and maintain close connections with our membership.

DUTIES AND RESPONSIBILITIES

Member Support

• Support the Associate Director for Membership and Business Development & the Senior Membership and Business Development Manager in building and maintaining relationships with BIA members
• To form effective connections with key personnel at member organisations to encourage engagement, event attendance, wider use of benefits and participation in BIA business solutions programme
• Gain a strong understanding of all BIA activities/initiatives in order to present the benefits and opportunities of BIA membership to potential and existing members in a professional manner
• To provide administrative support to BD and Membership function
• To work closely with the wider BIA team to deliver the overall membership strategy
• To support in coordinating email responses to new and existing member enquiries
• Work with wider team to ensure that lead capture through all channels (website, online communications, printed collateral, events, networking etc.) is comprehensive and provides the information necessary for effective follow up
• Work with contacts at our business solutions partner programmes to develop these schemes further – maximising membership benefit and income for BIA

Retention and renewals

• Assist in member retention calls/meetings
• Work with the wider team to design engagement campaigns and target existing members informing them of latest benefits
• Work with Membership team to ensure any issues with renewing members are addressed promptly and to a satisfactory conclusion

Events and networking

• Attend relevant industry and BIA events (UK & overseas) to network and to promote the benefits of BIA membership and build a professional network of contacts. This will include occasional evening and weekend work.
• Regular visits to BIA members offices and external events throughout the UK where appropriate

Maintaining accurate records on the CRM

• Work with Membership team to monitor and keep membership data up to date at all times

KNOWLEDGE, SKILLS AND EXPERIENCE

Essential Demonstrable Skills:

•  Excellent customer service skills
• Professional and clear communicator
• Efficient and confident networker
• Strong desire to work for a mission driven and purposeful organisation
• Personable, conscientious and willing to adapt and be flexible
• Ability to grasp and convey a membership/service/NFP based offering
• Professionalism and ability to confidently liaise with decision makers
• Strong attention to detail and ability to multitask
• Excellent presentation and written communications
• Experience in using all standard Microsoft programmes
• A self-starter who can work independently and as part of a team
• Proven ability to get to grips with complex subject areas quickly
• Experience of using CRM databases in relation to contact management or sales leads
• Degree-level education or equivalent

Desirable Skills:

• Ideally 1- 2 years’ experience from a similar membership relationship role  
• Experience of using Microsoft Dynamics for contact management
• Experience working within a not-for-profit/trade association
• Life science background (ideal, not necessity)

WORKING FOR THE BIA

Building a thriving, diverse workplace is a priority across all industries. The BIA is committed to providing a fair and equitable working environment, to attract and nurture people from all backgrounds. We value the individuality and diversity that employees bring to the company throughout our activities.

WORKING PATTERN

We are currently working in a hybrid pattern, whereby we work 3 days in the office and 2 from home. If the successful candidate is located within 40 miles of the London office, we expect them to adhere to this pattern.

HOW TO APPLY

Interested candidates are invited to submit their resume/CV and a cover letter detailing their relevant experience, with reference to the job description, outlining their approach to the role.

Please note that all offers of employment are subject to two satisfactory references and proof of eligibility to work in the UK. Applications written using an AI generator will not be accepted.

Deadline for applications is Wednesday 30th September 2026 at 9am. There may be an accelerated recruitment process, so interested applicants are strongly encouraged to apply as soon as possible ahead of this closing date.

Initial interviews will take place during week(s) of 5th October, dependent on availability. We are committed to providing equal opportunities and creating an accessible workplace. If you require any reasonable accommodations during the application, interview or assessment process, please let us know when you apply.

We're looking for a highly organised and relationship-focused Partnership Officer to join our Partnerships Team. This is an exciting opportunity for someone who enjoys building strong relationships, coordinating complex activities and making a tangible difference to the lives of vulnerable communities around the world. You'll play a key role in helping life-saving medicines reach those who need them most.

IHP’s vision is to see a world in which all suffering due to lack of healthcare is eradicated. Our Christian faith underpins all that we do. It motivates us to care for those in need, and give our best in all circumstances, as an expression of God's love. We serve the poor in health without regard for ethnic or religious background, focusing on where the need is greatest.

The Role

Partnerships are at the heart of IHP's work. As Partnership Officer, you'll help build and maintain productive relationships with both corporate and NGO partners, ensuring donated medicines and healthcare products move efficiently from offer through to delivery.

Working across the partnership lifecycle, you'll coordinate activities, manage information and support programmes that deliver real impact for people around the world.

This is a varied role that combines:

• Partnership and relationship management
• Project and programme coordination
• Product donation administration
• Data and CRM management
• Income generation support
• Cross-team collaboration

About You

You’ll be a highly organised and relationship-focused person with experience in a coordination, partnership, fundraising or operations role.

We’re looking for someone with:

Essential

✅ Experienced in coordination, partnerships, relationship management, fundraising, operations, or a similar role

✅ Highly organised, with excellent attention to detail

✅ Confident and effective in both written and verbal communication

✅ Experienced in using CRM/database systems and Microsoft Office

✅ Able to manage multiple priorities in a fast-paced environment

✅ Proactive, with a solutions-focused approach

✅ Committed to supporting and upholding IHP's Christian ethos

Desirable

➕ Experience supporting fundraising, donor reporting or proposal development

➕ Knowledge of the healthcare, humanitarian, pharmaceutical or supply chain sectors

➕ Experience working across multiple stakeholders or cross-functional teams

For further details regarding responsibilities and person specification, please see the job description.

Why join IHP?

This is an opportunity to use your skills and expertise to make a genuine difference. You will join a passionate and collaborative team committed to ensuring more people can access the medicines they need, regardless of circumstance.

Our Christian faith inspires our mission and values, and we are committed to demonstrating compassion, integrity and excellence in everything we do. Staff regularly spend time together in prayer and, as such, there is an occupational requirement for the successful candidate to have a personal commitment to the Christian faith.

We value our people and offer a supportive and flexible working environment, alongside a range of benefits including:

• 25 days annual leave plus bank holidays (pro-rated for part-time hours)
• Health and wellbeing support through Unum help@hand
• Life Insurance and Critical Illness Cover 
• Hybrid and flexible working options in a modern office near Chancery Lane Tube Station

IHP is an Equal Opportunities Employer and is committed to working and embedding diversity and inclusion in all aspects of our work, including recruitment and selection. We actively encourage applicants to inform us of any specific support or reasonable adjustments we can make in the recruitment process (eg for disability or neurodivergence) and will continue this conversation into employment, as appropriate. 

Applicants must have the legal right to work in the UK.

Join a supportive and inclusive team where your skills are valued, your voice is heard, and you have the space to work independently and develop.

Are you passionate about building relationships, delivering excellent customer experiences and helping organisations retain and grow their membership?

The Country Land and Business Association (CLA) is the membership organisation for owners of land, property and businesses in rural England and Wales. We champion the interests of our members and provide expert advice, services and support to help them succeed.

We're now looking for a Membership Relations Manager to join our South East team. This is a varied and rewarding role, combining account management, member engagement, data analysis and stakeholder relationship management. You'll play a key part in ensuring our members receive an exceptional experience throughout their membership journey, helping us strengthen engagement, increase retention and demonstrate the value of CLA membership.

What you’ll be doing

• Managing member relationships and supporting members throughout their CLA journey.
• Delivering key elements of our member retention strategy, including onboarding, engagement and renewal activities.
• Building strong relationships with members and identifying opportunities to increase engagement with CLA services.
• Producing and analysing membership and retention reports to identify trends and opportunities.
• Maintaining accurate membership records and supporting the ongoing development of our CRM system.
• Gathering member feedback and insights to help shape CLA services and priorities.
• Working closely with colleagues across regional, sales and policy teams.
• Representing the CLA at member-facing events, shows and meetings across the South East region.

Full list of job duties can be found in the job description.

What you’ll bring to the role

• Experience in account management, membership, customer service or a similar relationship-focused role.
• Excellent communication and relationship-building skills, with the ability to engage confidently with a wide range of people.
• Strong organisational skills and attention to detail.
• Experience using CRM or database systems.

You should be willing and able to learn, keep up to date with current issues affecting CLA members, and develop an understanding of the CLA’s purpose, ambitions, membership products and services.

Working arrangements

This is a full-time, permanent role based at our South East office in Andover, with requirement to work in the office at least 3 days per week.

The role involves regular travel across the South East region, with occasional travel elsewhere in England and Wales. Some evening work and occasional overnight stays may be required. A full UK driving licence is essential as the role requires travel to locations

What are the benefits of working for the CLA?

• Generous annual leave
• Birthday Leave - a day off for your birthday
• Employer's pension contribution of up to 10% of salary
• Enhanced parental leave
• Wellbeing recourses
• Retail discounts
• + more!

Interview process

First Stage Interviews will take place 5th October in person at our office.

Second Stage will take place 12th October in person at our office.

Interview dates may be subject to change.

Every interaction matters. Every carer deserves to feel heard. 

As an Advice, Information & Helpline Officer, you will be the first point of contact for unpaid carers seeking support, information and guidance. 

Through compassionate listening, professional judgement and effective triage, you will help unpaid carers access information, services and support that can make a real difference to their lives. 

This is a rewarding opportunity for someone who combines empathy with professionalism and is passionate about helping others. 

In this role, you will: 

 Provide information, guidance and signposting to carers. 

 Assess needs and identify potential risks. 

 Respond to enquiries with empathy, professionalism and sensitivity. 

 Connect carers with appropriate support, both within our organisation and beyond. 

 Help ensure carers feel informed, valued and supported. 

Helping carers feel heard, understood and supported, one conversation at a time. 

Why Work With Us? 

At Action for Carers Surrey, we’re committed to creating a supportive and inclusive environment where every colleague can thrive. Our benefits reflect our values of Focus, Inclusion, Respect and Excellence, ensuring you feel valued, supported and empowered in both your work and personal life.

Every interaction matters. Every carer deserves to feel heard. 

As an Advice, Information & Helpline Officer, you will be the first point of contact for unpaid carers seeking support, information and guidance. 

Through compassionate listening, professional judgement and effective triage, you will help unpaid carers access information, services and support that can make a real difference to their lives. 

 This is a rewarding opportunity for someone who combines empathy with professionalism and is passionate about helping others. 

In this role, you will: 

 Provide information, guidance and signposting to carers. 

 Assess needs and identify potential risks. 

 Respond to enquiries with empathy, professionalism and sensitivity. 

 Connect carers with appropriate support, both within our organisation and beyond. 

 Help ensure carers feel informed, valued and supported. 

Why Work With Us? 

At Action for Carers Surrey, we’re committed to creating a supportive and inclusive environment where every colleague can thrive. Our benefits reflect our values of Focus, Inclusion, Respect and Excellence, ensuring you feel valued, supported and empowered in both your work and personal life.

Every interaction matters. Every carer deserves to feel heard. 

As an Advice, Information & Helpline Officer, you will be the first point of contact for unpaid carers seeking support, information and guidance. 

Through compassionate listening, professional judgement and effective triage, you will help unpaid carers access information, services and support that can make a real difference to their lives. 

 This is a rewarding opportunity for someone who combines empathy with professionalism and is passionate about helping others. 

In this role, you will: 

 Provide information, guidance and signposting to carers. 

 Assess needs and identify potential risks. 

 Respond to enquiries with empathy, professionalism and sensitivity. 

 Connect carers with appropriate support, both within our organisation and beyond. 

 Help ensure carers feel informed, valued and supported. 

Why Work With Us? 

At Action for Carers Surrey, we’re committed to creating a supportive and inclusive environment where every colleague can thrive. Our benefits reflect our values of Focus, Inclusion, Respect and Excellence, ensuring you feel valued, supported and empowered in both your work and personal life.

Safeguarding Statement

Action for Carers Surrey is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all colleagues and volunteers to share this commitment.

About you

You will be organised, resourceful and confident at turning stories and evidence into compelling fundraising content.

Fundraising experience is welcome, but transferable skills in communications, marketing, business development or supporter care are also valued.

• Experience in fundraising, communications, marketing or business development.
• Strong, audience-focused writing skills.

• Understanding of donor stewardship and supporter journeys.

• Ability to manage priorities and meet deadlines.

• CRM or database experience is helpful.

• Collaborative approach and commitment to equity, diversity and inclusion.

Help London Youth build a smarter, stronger CRM that supports hundreds of youth organisations and improves outcomes for young Londoners.

London Youth is looking for a proactive, user-focused experienced Salesforce Administrator to join us on a part-time basis as we rebuild and improve our Salesforce platform. This is a brilliant opportunity for someone who enjoys working at the point where people, data, and technology meet - helping colleagues get the best from Salesforce while supporting a mission that that reaches youth organisations and young people across London.

As part of our Digital Transformation programme, you will help make Salesforce a trusted source of information for membership, programmes, fundraising, relationship management and reporting. Working in a job share with an existing Salesforce Administrator, you will provide high-quality day-to-day administration, user support, data quality improvement and continuous system development across Salesforce NPSP and Experience Cloud.

You will be part of a supportive team with real scope to make a visible difference. You will work closely with colleagues across London Youth and with external Salesforce development partners to translate business needs into practical solutions; support development, testing and deployment; improve user adoption; reduce technical debt; protect data quality; and build the reports and dashboards that help teams understand their impact.

If you enjoy solving problems, improving systems, supporting users and using data to strengthen mission-led work, this role offers the chance to bring your Salesforce expertise to an organisation with a clear purpose and ambitious plans for the future.

Please see the attached Job Description for responsibilities and required skills, knowledge and experience for the role. 

Join Clergy Support Trust's outstanding External Relations Team as External Engagement Officer (12-month maternity cover) and play a key role in fundraising, events, and digital comms. Use your creativity and organisational skills to support historic events, engage supporters, and make a real impact for clergy families.

About the Role
The External Engagement Officer provides vital administrative and operational support across fundraising, events, and communications. This is ideal for someone in their second role, looking to develop a broad range of skills in a supportive environment. Working in a small and dynamic team, the External Engagement Officer supports and leads on projects, with a focus on communications, fundraising, events, marketing, and press. 

About the candidate:

• Highly organised and technologically adept (especially with CRM systems like Salesforce)
• Motivated, with at least 1 year of experience in communications, fundraising, or event management
• Confident, resilient, and able to coordinate complex event logistics
• Strong written and verbal communication skills
• Team-oriented, adaptable, and committed to the wellbeing of the clergy community

Key Responsibilities

1. Fundraising and Data Support

• Manage contacts and maintain up-to-date CRM records
• Add weekly bank donations to Salesforce and reconcile monthly income
• Lead on thanking supporters (managing emails/cards)
• Assist with legacy giving administration
• Support prospect research for fundraising
• Liaise with Finance Team on income and gift processing

2. Events – Logistics and Administration

• Manage guest lists, RSVPs, and name badges using CRM
• Act as point of contact for event bookings and assist with seating plans
• Provide on-site support at events (registration, hospitality, donor care)
• Post-event coordination including post-event feedback 

3. Communications and Digital Engagement

• Monitor and manage team inboxes
• Assist with social media management including DMs, replying to comments, and content creation
• Oversee logistics of print advertising (bookings, invoicing, transfer of creative files)

4. General / Team Support

• Maintain inventory of fundraising/event materials
• Proactively update Salesforce with missing information
• Provide general admin support and contribute creative ideas

This is a fantastic opportunity for an individual looking for a broad-scope role to development their skills in comms, engagement, events and fundraising in a high-performing team.

Are you excited by the potential of digital technology and data to make a real difference in people's lives? 

Community Action Redbridge is looking for a creative, forward-thinking Digital Innovation and Development Manager to lead the next stage of our digital journey and help shape how technology supports communities across one of London's most diverse boroughs.

Redbridge is home to vibrant communities and a dynamic voluntary, community and social enterprise (VCSE) sector. We want to harness the power of digital technology and data to strengthen communities, support local VCSE organisations and help create a fairer Redbridge.

Working across the organisation, you'll lead the implementation of our ambitious Digital Innovation and Development Strategy. You'll help create more consistent and effective systems that reduce duplication, improve collaboration and enable our team to focus on what matters most: supporting our communities and member organisations. You'll champion a data-driven culture, helping us turn information into insight, better understand our impact, and make informed decisions that respond to emerging needs.

You'll play a key role in building digital confidence across the organisation, empowering staff to embrace new technologies, develop their skills and use digital tools effectively in their everyday work. Beyond Community Action Redbridge, you'll work directly with local charities and community groups to strengthen their digital capacity, improve access to data and insight, and foster stronger connections across Redbridge's VCSE sector. 

If you're excited by the power of digital technology to connect people, improve services and create lasting social impact, we'd love to hear from you. 

About Community Action Redbridge 

Community Action Redbridge is a local infrastructure organisation dedicated to building a fairer Redbridge where everyone and every community has an equal opportunity to thrive.

Our work supports the development of strong and resilient communities where people lead happy, healthy, and fulfilling lives. At the heart of our work is a commitment to social justice and to tackling the root causes of inequality. We’re passionate about shifting power, amplifying community voices and working collaboratively to create social change. We do this by: 

• Strengthening and championing the voluntary, community and social enterprise (VCSE) sector with tools and support to grow and thrive. 

• Supporting local people to drive change in their own communities, through social action, volunteering and active participation. 

• Bringing people and organisations from the VCSE sector, public services, and local businesses together to collaborate on shared ambitions for Redbridge. 

What it’s like to work at Community Action Redbridge 

We’re committed to creating a truly inclusive workplace culture that embraces and celebrates difference. Building a team that reflects the diversity of our communities and brings together a range of experiences, backgrounds and perspectives is essential to the work we do. 

We want Community Action Redbridge to be a safe space for everyone to bring their whole selves to work, where all our employees have the opportunity to thrive and feel recognised and valued for the work they do. 

We offer some great benefits including 28 days’ annual leave (including the festive closure period) plus public holidays, a free and confidential employee helpline, face-to-face and telephone counselling, and a travel loan and cycle to work scheme.

How to apply 

Please submit your CV and a covering letter answering the following 4 questions (no more than 500 words each):

• Describe a digital transformation, systems improvement or innovation project that you have led. What was the challenge, what approach did you take, and what impact did it have on the organisation, team or service users? 

• Tell us about a time when your work improved data collection, analysis or insight within an organisation. How did your work help others make better decisions or improve outcomes? 

• Describe a time when you helped individuals or teams adopt new systems, processes or ways of working. What challenges did you encounter and how did you overcome them? 

• Why do you want to join Community Action Redbridge, and how do your values, skills and experience equip you to help us use digital technology to strengthen communities and create positive social change? 

Please apply directly through the CharityJob website by midnight on Monday 28th September 2026. 

First-stage interviews will take place online on Tuesday 6th October 2026. 

Candidates successfully shortlisted from the first stage will be invited to attend a second-stage interview in person, which is expected to take place on Tuesday 13th October 2026. 

If you would like an informal conversation about the role before applying, please email us directly to arrange a suitable time. 

Universify Education is looking for a passionate and motivated Fundraising Officer to deliver the charity's fundraising activities and engage Universify’s community to enable the ongoing running of our transformative programmes. This is a great opportunity for someone experienced in fundraising to gain a deeper understanding of charity fundraising, finance, impact reporting and governance.

THE ROLE

As the Fundraising Officer, you will plan and deliver the charity’s income generation strategy, covering Trusts and Foundations, Individual Giving and Public Fundraising. You will work with the programme team to create integrated charity communications to increase awareness of the charity’s impact. You will also work in collaboration with the CEO on the charity’s financial management and governance.

There is flexibility within the role to try other aspects of the charity’s work, including programme delivery and working with young people. Please see our job description for further information about working at Universify.

THE CHARITY

Universify exists to create a fairer, more equal society where every young person can fulfil their potential regardless of their background. We work primarily with Year 10-11 students (aged 14-16) to increase their aspirations, improve GCSE attainment and to gain a greater understanding of post-18 pathways, particularly university, to make a more informed decision about their future. Our main Oxford programme includes a week-long residential in summer of Year 10, a 3-day GCSE-focused revision residential in the spring of Year 11, and regular online coaching. 

Main Duties

• Plan and deliver the charity’s income generation strategy, including Trusts and Foundations, Individual Giving, and Public Fundraising campaigns
  • Identify new opportunities and maintain a database of fundraising prospects
  • Create funding bids, project budgets and grant reports
  • Track and report on fundraising progress to the CEO and wider staff team, with development opportunities to report to the board of trustees
• Deepen engagement with existing stakeholders through stewardship
• Collaborate with the programme team to create and manage integrated charity communications to increase awareness of the charity’s impact
• Alongside the CEO, contribute to the charity's financial management including payments and payroll
• Support the team in one ad hoc function (based on candidate’s preferences and skills)
  • Volunteer and tutor recruitment and onboarding, or
  • Impact reporting and CRM maintenance, or
  • Charity governance, filing duties, and financial management, or
  • Safeguarding support.

SKILLS AND EXPERIENCE

Required skills and characteristics

• Clear communicator, able to adapt written communication to suit a range of audiences
• Ability to work independently, organise a pipeline of work and communicate progress to a team
• Ability to create and maintain relationships with a range of external stakeholders
• Able to think creatively and identify opportunities to raise funds
• Proactive, adaptable and self-motivated
• Basic understanding of trusts and foundations fundraising processes (prospecting, application cycles, stewardship)
• Basic understanding of project budgets and data analysis; attention to detail and accurate with handling information
• Works well in a small team and is interested in working in a small organisation

Required experience

We are looking for candidates with the following experience:

• Experience prospecting and writing bids in a charity or commercial setting
• Experience in stakeholder management and stewardship
• Experience working flexibly across multiple projects
• Experience in managing a large project independently; ready to take the initiative to deliver a project to a high standard
• Experience and confidence in using MS Office and Excel

Desirable experience and skills

Ideally, candidates would have experience in some of the following areas:

• Track record of fundraising success across multiple income streams and identifying new opportunities to raise funds
• Experience preparing fundraising budgets
• Experience in using Canva or other design tools
• Experience of using the basic functions of a CRM and a willingness to build this knowledge
• Previous experience working within the UK secondary education sector and knowledge of the UK university access and outreach sector
• Some data analysis skills

This is a growth-focused role for someone who enjoys creating systems, solving problems and using data to drive results. You'll own the fundraising CRM (Access ThankQ), leading the development of supporter journeys, marketing automation, data insight and digital processes that help us attract, retain and engage supporters more effectively.

Working across Fundraising and MarComms, you'll help create a culture where data, technology and supporter insight underpin everything we do.

Key Responsibilities

Build and Scale Our CRM & Supporter Experience

• Own and develop the fundraising CRM strategy and roadmap.
• Design and implement automated supporter journeys and segmented communications.
• Use data and insight to improve supporter acquisition, engagement and retention.
• Identify opportunities to streamline processes and improve the supporter experience.

Drive Digital Growth

• Deliver targeted CRM and email marketing activity.
• Develop reports and dashboards that provide actionable insight.
• Ensure fundraising data is accurate, accessible and used effectively across the team.
• Optimise digital giving platforms and supporter touchpoints.

Enable the Department

• Train and support colleagues to make better use of CRM, automation and data.
• Champion self-service, digital adoption and continuous improvement.
• Lead relationships with key suppliers including Access, Dotdigital and Woods Valldata.

Governance and Operations

• Act as the fundraising team's lead for GDPR and data protection.
• Ensure compliant management of supporter data and fundraising operations.
• Oversee efficient processes for donations, Gift Aid and supporter fulfilment.

Person Specification

Essential

• Strong experience of CRM strategy, marketing automation and supporter/customer journeys.
• Excellent understanding of data, segmentation and performance reporting.
• Experience managing CRM systems and digital platforms.
• Strong stakeholder management and influencing skills.
• Commercially minded, proactive and comfortable working in a fast-paced environment.
• Understanding of GDPR and data governance.

Desirable

• Experience of Access ThankQ.
• Experience in fundraising, membership or supporter-led organisations.
• Experience optimising online donation and payment platforms.

• More efficient fundraising operations and supporter processes.

This role is ideal for someone who wants to take ownership, build capability, and use technology, data and creativity to help grow one of the UK's most iconic charities.

This is a fixed term contract for 18 months

Candidates may use AI-assisted tools when preparing their application. However, applications should accurately represent the candidate's own experience, qualifications, and abilities. We encourage applicants to ensure their responses are authentic and written in their own words.

This role leads two of the most consequential shifts in our 2026–2028 strategy. First, our move from a narrative-based to an evidence-based organisation: designing our impact measurement framework, leading the rollout and adoption of the Impact Hub (our custom CRM and data platform), and embedding data-driven decision-making across every team. Second, the community around our programmes: the trusted community and education referral partnerships that bring young people to us, and the structured alumni community that keeps them connected, supported and contributing after they complete our programmes.

WHAT YOU OWN

• Impact framework : the organisation's impact measurement framework, metrics and indicators.

• The Impact Hub (CRM) : the platform, its roadmap, adoption and supplier relationship.

• Data governance : data quality standards, validation protocols and UK GDPR compliance.

• Evaluation methodology : how programmes and services are evaluated, including external evaluation partnerships.

• Referral partnerships : the community and education referral partnership model and its members.

• Alumni strategy : the alumni engagement model, tiered support structure and Advisory Council.

• Organisational reporting : impact reporting to the board, funders and the public.

KEY RESPONSIBILITIES

1. Impact Measurement & Evidence ~ Develop and own the organisation's impact measurement framework, defining metrics and indicators that reflect outcomes and effectiveness rather than interest or activity alone.

2. Organisational Insight & Foresight ~ Act as the organisation's insight lead: translate quantitative and qualitative data into organisational insight that shapes strategy, programme design and resource allocation.

3. The Impact Hub ~ Lead the delivery, rollout and adoption of the Impact Hub, including migration from Upshot, in line with the phased plan in the Data & Digital strategy : and own its roadmap as the organisation's insight platform thereafter.

4. Stakeholder Engagement Framework (Governance) ~ Act as guardian of the unified stakeholder engagement framework, defining the standards, data capture requirements and reporting consistency that all teams apply across our five stakeholder groups.

5. Community & Education Partnerships (Referral Pipeline) ~ Design and deliver the structured referral partnership model set out in the Talent & Engagement strategy, piloting quarterly cohorts of university, faith-group and community-organisation partners with clear MOUs, shared objectives and referral tracking through the Impact Hub.

6. Alumni Community & Engagement ~ Design and deliver a structured 12-month alumni engagement calendar with audience-segmented communications, supported by Impact Hub data.

7. Reporting & Funder Evidence ~ Produce evidence-based impact reporting for the board, funders, partners and public communications, supporting grant bids, corporate stewardship and the annual report.

8. Team Leadership ~ Line-manage the Data Administrator, Progression coaches and any future team members, providing guidance, training and performance oversight.

9. Organisational Leadership ~ Contribute to organisational strategy, annual planning and budgeting as a member of the Senior Leadership Team.

Read the full Job Description attached to see the full Key repsonsibilites, Person specification and 12 month success metrics.

Help build a stronger future for children and families across Hackney.

Hackney Playbus is looking for a relationship-focused Community Fundraiser to grow community fundraising, corporate partnerships and individual giving. This is an exciting freelance opportunity to help build sustainable income while working alongside a passionate team supporting children under five and their families.

About the role

We’re looking for someone who enjoys building relationships, spotting opportunities and connecting communities.

Working collaboratively with our staff team, you’ll help grow unrestricted income by developing:

• Community fundraising campaigns
• Corporate partnerships
• Individual giving
• Friends of Hackney Playbus
• Corporate volunteering
• Employee fundraising
• Local business relationships

You’ll also help build a sustainable pipeline of supporters using Beacon CRM and work closely with colleagues across fundraising, volunteering and programme delivery.

We’re looking for someone who has

• Experience in community fundraising, partnerships or supporter engagement
• Excellent networking and relationship-building skills
• Knowledge of Hackney or experience working in diverse urban communities
• Strong organisational skills
• Experience working independently and collaboratively
• Experience using a CRM (or willingness to learn Beacon CRM)

Experience in corporate fundraising, challenge events or individual giving is desirable.

What you’ll achieve

Over six months you’ll help us:

• Deliver at least two fundraising campaigns
• Launch Friends of Hackney Playbus
• Build new community and corporate partnerships
• Grow unrestricted income
• Strengthen local supporter relationships
• Create recommendations for future fundraising growth

Why join Hackney Playbus?

This is more than a fundraising role.

You’ll help shape a brand-new community fundraising programme from the ground up and play a key role in securing the future of an organisation that has supported children and families across Hackney for over 50 years.

If you’re passionate about community, partnerships and making a lasting local impact, we’d love to hear from you.

The role

Lead the growth and delivery of Cruse's External Training & Consultancy programme, combining business development, customer relationship management, and delivery oversight to make Cruse the leading provider of bereavement training in England, Wales and Northern Ireland.

You will be responsible for managing our external training programme. The programme has been delivering high-quality grief and bereavement training to over 370 external organisations and thousands of individuals for the past ten years. This role will be responsible for sourcing, planning and managing customer engagements, and ensuring Cruse is the leading training provider for loss and bereavement in England, Wales and Northern Ireland.

You will be responsible for developing a sales and marketing strategy, targeting relevant organisations and selling our training products. You will be overseeing the organisation of training sessions and then handing over to one of our trainers to deliver the sessions, providing support where needed, monitoring and acting on feedback, and always ensuring a consistently high standard of customer service.

How to apply

Your application must consist of a CV and covering letter, which outlines your suitability for the role with reference to the Job Description and Person Specification and should be no longer than two pages.  Please note that if your application does not include both a CV and covering letter, it may not be considered.

The closing date for applications is 16 September 2026 with interview taking place week commencing the 28th September 2026. We reserve the right to close the advert early as suitable candidates apply.

Please be advised that if you do not hear from us by 28 September 2026, unfortunately on this occasion you have not been shortlisted.

Cruse welcomes and encourages applications from all protected groups as defined by the Equality Act 2010. Appointment will be made on merit.

Criminal Record Checks

All staff are required to complete a Criminal Record check. Staff working directly with clients will be required to complete an enhanced check. We comply with the relevant codes of practice and they can be viewed online: 

· Applicants in England and Wales: DBS Code of Practice

· Applicants in Northern Ireland: AccessNI Code of Practice

Previous convictions will not prevent full consideration of your application to work with Cruse. Our Recruitment of Ex-offenders' Policy & Handling Criminal Record Check Data Policy are available on request by email.

We comply with all relevant data protection legislation and process your data fairly.