Housing and homelessness jobs

As the Area Service Manager, you will be an experienced operational manager who has a proven track record in managing front-line substance misuse, recovery and/or housing services.

As a member of the national Joint Leadership Team (JLT), you will oversee, shape, and develop our services across a defined geographic area as agreed with your line manager.
You will be responsible for managing multiple housing projects across Cheshire alongside the teams delivering support.

Working with the National Housing Team, you will ensure that all Emerging Futures housing stock is compliant with Local Authority and statutory landlord standards as well as appraising new and existing stock to assess and feedback on the longer-term viability and report any growth opportunities.

Working with the Head of Operations, you will create a culture to support the ethos of the organisation and provide values based, clear and passion driven operational leadership to your teams.

Homeless Link are looking for an inspirational, experienced and ambitious senior leader who will lead on the design and delivery of a step-change in our impact on homelessness services in England. This will be achieved through a transformational approach to supporting Homeless Link’s member organisations and the wider homelessness workforce. With new funding and a greater sense of purpose you will shift the dial in sector leadership and frontline service delivery across England. In partnership with colleagues across the organisation, you will take us a step closer to our stated aim of an end to homelessness. 

Homeless Link is the national membership charity for frontline homelessness agencies and the wider housing with health, care and support sector in England. With more than 750 members, we work to improve services and campaign for policy change that will help end homelessness and ensure that everyone has a place to call home and the support they need to keep it.

The successful candidate will have an in-depth understanding of current & developing frontline homelessness practice, knowledge of how the homelessness and supported housing sectors operate, a strong track record of maintaining strategic partnerships, and senior leadership experience within the not-for-profit or related sector.If you can provide the strategic leadership to support and enable frontline member organisations and their staff to be more effective, impactful and resilient, we would love to hear from you. 

We are actively seeking to increase diversity within our organisation and would greatly welcome applications from people with lived experience of homelessness, from a black or minority ethnic background and/or with a disability. 

For full details and how to apply please click the Redirect to Recruiter button

A place to create moments that matter

Salary: £37,412 per annum, pro rata (including car allowance)
Location: Tyne & Wear (Gateshead & Durham) with travel around the patch to meet business and customer needs and 1 day a week in the Stockton office
Contract Type: Permanent
Hours: 35 hours per week, Monday -Friday 9am-5pm.

Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important.

It’s this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change.

For a career that means more and makes a meaningful impact on society, this is the place to be.

About the role

Always motivated to achieve brilliant standards of service, our Housing Partners (Housing Officers) are the first point of contact for our customers.

You’ll be a visible presence in your patch, ensuring the effective management and maintenance of tenancies. Moving into a new home is an exciting life experience and your role will have a positive influence on our customer journey from the moment we onboard new tenants.

Sometimes things don’t always go to plan, so you’ll also support customers to manage their rent accounts (including taking cases to court as a last resort), manage anti-social behaviour utilising a multi-agency approach as required, resolve customer complaints effectively and use appropriate legal remedies to ensure tenancies are ended efficiently and in line with legal and regulatory requirements when necessary.

You’ll develop strong relationships with internal stakeholders and external partners and build strong community bonds to make moments that matter every day.

Salary

The Housing Partner (Housing Officer) role offers a salary of£36,162 per annum for candidates who fully meet the role requirements.

If you're still developing in some areas, we’ll support your growth with a starting salary just 5% or 10% below the spot rate, depending on experience.

You’ll also receive an essential user car allowance starting from £1,250 per annum plus milage for travel around your patch - helping you stay mobile while making a difference in your community.

About you

You’ll need experience in delivering housing management services, plus an understanding of tenancy and neighbourhood management. It would be ideal if you have a CIH Level 3 Certificate in Housing - or you’d be willing to work towards it. You’ll bring a proven track record in managing anti-social behaviour, as well as a strong knowledge of rent collection processes and legal frameworks around income recovery. As you’ll be travelling across our Accent sites and estates, you’ll need a full UK driving license and access to a vehicle.
The successful candidate will undergo a DBS check as part of the pre-employment checks.

A place to build a future

We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you’ll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day’s leave to celebrate your birthday and the option to purchase more - a cash health plan, Health MOT, access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you.

And because we believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind.

If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met.

Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.

If you have any queries about the role, please email: [email protected]
Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.

If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.

Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.

You may also have experience in the following: Housing Partner, Independent Living Housing Officer, Housing Officer, Supported Housing Officer, Independent Living Coordinator, Scheme Manager, Housing Support Officer, Tenancy Support Officer, Tenancy Management Officer, Sheltered Housing Officer, etc.

REF-226 041

A place to create moments that matter

Salary: £37,412 per annum, pro rata (including car allowance)
Location: Tyne & Wear (Gateshead & Durham) with travel around the patch to meet business and customer needs and 1 day a week in the Stockton office
Contract Type: Permanent
Hours: 35 hours per week, Monday -Friday 9am-5pm.

Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important.

It’s this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change.

For a career that means more and makes a meaningful impact on society, this is the place to be.

About the role

Always motivated to achieve brilliant standards of service, our Housing Partners (Housing Officers) are the first point of contact for our customers.

You’ll be a visible presence in your patch, ensuring the effective management and maintenance of tenancies. Moving into a new home is an exciting life experience and your role will have a positive influence on our customer journey from the moment we onboard new tenants.

Sometimes things don’t always go to plan, so you’ll also support customers to manage their rent accounts (including taking cases to court as a last resort), manage anti-social behaviour utilising a multi-agency approach as required, resolve customer complaints effectively and use appropriate legal remedies to ensure tenancies are ended efficiently and in line with legal and regulatory requirements when necessary.

You’ll develop strong relationships with internal stakeholders and external partners and build strong community bonds to make moments that matter every day.

Salary

The Housing Partner (Housing Officer) role offers a salary of£36,162 per annum for candidates who fully meet the role requirements.

If you're still developing in some areas, we’ll support your growth with a starting salary just 5% or 10% below the spot rate, depending on experience.

You’ll also receive an essential user car allowance starting from £1,250 per annum plus milage for travel around your patch - helping you stay mobile while making a difference in your community.

About you

You’ll need experience in delivering housing management services, plus an understanding of tenancy and neighbourhood management. It would be ideal if you have a CIH Level 3 Certificate in Housing - or you’d be willing to work towards it. You’ll bring a proven track record in managing anti-social behaviour, as well as a strong knowledge of rent collection processes and legal frameworks around income recovery. As you’ll be travelling across our Accent sites and estates, you’ll need a full UK driving license and access to a vehicle.
The successful candidate will undergo a DBS check as part of the pre-employment checks.

A place to build a future

We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you’ll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day’s leave to celebrate your birthday and the option to purchase more - a cash health plan, Health MOT, access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you.

And because we believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind.

If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met.

Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.

If you have any queries about the role, please email: [email protected]
Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.

If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.

Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.

You may also have experience in the following: Housing Partner, Independent Living Housing Officer, Housing Officer, Supported Housing Officer, Independent Living Coordinator, Scheme Manager, Housing Support Officer, Tenancy Support Officer, Tenancy Management Officer, Sheltered Housing Officer, etc.

REF-226 041

A place to create moments that matter

Location: Astura Court, (Potternewton) and Maple Croft (Moortown), onsite
Salary: £29,580 per annum
Contract Type: Permanent
Hours: 35 hours per week, Monday - Friday 9am-5pm.

Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important.

It’s this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change.

For a career that means more and makes a meaningful impact on society, this is the place to be.

The role

At a time when safe, affordable housing is more vital than ever, your work can truly change lives. Join a team that believes everyone deserves a place to call home - and is committed to making that a reality.

As a Specialist Housing Partner (Independent Living Housing Officer), you’ll be at the heart of our Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants and supporting them through life’s changes, to resolving challenges with empathy and professionalism, you’ll be a trusted presence and a force for good.

What You’ll Do:

• Be a visible, supportive presence in our schemes, building strong relationships with residents.
• Work closely with lettings teams to ensure smooth move-ins and positive first impressions.
• Encourage community engagement and help residents live independently for as long as possible.
• Tackle issues like rent/service charge arrears, anti-social behaviour, and tenancy/leasehold management with confidence and care.
• Collaborate with internal teams and external partners to deliver joined-up support.
• Escalate and take cases to court as a last resort, ensuring all other options have been explored first.

Why This Role Matters:

You won’t just be managing housing - you’ll be creating safe, supportive environments where people can thrive. Every day, you’ll make a meaningful impact in someone’s life.

Salary

The Specialist Housing Partner (Independent Living Housing Officer) salary is£29,580 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary.

About you

• Experience delivering housing management services within a specialist or generic housing context.
• CIH Level 3 Certificate in Housing or equivalent (or willingness to work towards) or qualified through experience
• Strong understanding of anti-social behaviour management and rental income collection processes.
• Proven ability to manage multiple tasks and meet performance targets independently and as part of a team.
• Excellent communication skills with the ability to engage effectively with customers, colleagues, and external stakeholders.
• Knowledge of safeguarding practices within a housing context.
• Regular business travel will be necessary to other Accent sites and off-site meetings as required.

Successful candidates will undergo a DBS check.

A place to build a future

We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you’ll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day to celebrate your birthday and the option to purchase more - access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you.

And because we believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind.

If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met.

Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.

Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.

If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.

Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.

You may have experience of the following: Specialist Housing Partner, Independent Living Housing Officer, Housing Officer, Supported Housing Officer, Independent Living Coordinator, Scheme Manager, Housing Support Officer, Tenancy Support Officer, Tenancy Management Officer, Sheltered Housing Officer, etc.

REF-226 042

The Role

To provide health and safety monitoring support to the housing team. This will include maintaining and updating local and central health and safety records and carrying out local health and safety inspections and checks using CIHA’s standard recording processes. Ensure tenants understand their health and safety obligations and support housing officers to take enforcement action as necessary.

Our Organisation

Causeway is a London living wage employer, with a competitive pension scheme. We also offer an employee assistance programme that provides free financial, legal, and mental health advice and support to our employees. We provide core training, and continuous learning and development throughout your career with us. 

Job Title: Support worker

Location: London Borough of Tower Hamlets

Salary: £28,808.00 per annum 

Hours: 40 hours per week, including weekends

Contract: Permanent

PRHA is a great place to work – Our award-winning teams work together to improve the lives of our residents and make a real contribution to ending homelessness. As an IIP Gold standard employer, we value our staff and commit to develop their skills and support them in their important work.

We have an exciting opportunity for a Support Worker within one of our specialist services. We are looking for self-starters with a passion for sparking change in people’s lives. You will have the necessary skillset to empower people and support residents to achieve their goals.

PRHA hostels guarantee a fast-paced, challenging and dynamic environment where no two days are ever the same. We are seeking motivated and energetic individuals to join our teams and help our residents to change their lives for the better.

We are looking for:

Competencies

• Knowledge, empathy, understanding and proven ability to work creatively and engage homeless people whose alcohol/ drug misuse/ mental health/ complex trauma has had significant effect on their physical and mental health, social and coping skills .
• Ability to assess needs, risks (within a framework of positive risk taking) and develop user led support plans.
• Awareness of and ability to identify and address health and care issues with partners, especially substance misuse, mental health, dementia etc.
• Ability to respond to challenging behaviour in a safe way.
• Ability to develop successful professional relationships, working collaboratively with external and internal partners , sharing expertise and learning from colleagues in health, social care,probation and voluntary sector etc
• Knowledge of and commitment to service user involvement, self empowerment, equalities, diversity andservice improvement
• Basic understanding of the principals of delivering support within a Psychologically Informed Environment (PIE) and commitment to working within this model
• Robust knowledge and practical application of adult safeguarding requirements.
• Knowledge and understanding of Healthand Safety in a hostel setting, including dealing with emergencies and working alone.
• A good listener and communicator at all levels, including people with communication difficulties
• A good standard of literacy, numeracy, computer skills and the ability to write accurate and succinct reports.
• Proven ability both to work within a team and use initiative to problem solve.
• Excellent time management skills
• Willingness and ability to support personal care where the service user is at risk
• Ability to implement policies and procedures,standing orders and financial regulations

What we offer

We offer our staff a generous benefits package, which includes:

• Pension Scheme – We offer a group stakeholder pension scheme with 3% employer's contribution, employee contribution is 5%
• Holidays - Employees receive up to 22 days annual leave plus bank holidays rising with long service
• Medical – we provide a “Cash Back" Scheme for a range of services such as dental, physio, chiropody, health& wellbeing
• Training Programmes – We provide comprehensive training to our employees to enable them to grow in their career and achieve their professional aspirations.
• Season Ticket Loans – We offer interest-free season ticket loans after successful probation
• Life Assurance - Upon death whilst in service, a Death in Service payment may be made according to the scheme rules. The payment covers 3 times of the employee’s annual salary.

How to apply

Please read the full Job Description & Person Specification which can be found on our website. To apply, please send your CV and Supporting Statement outlining your interest in working for PRHA and explaining how you meet the criteria set out in the Job Description & Person Specification. Please send your CV and Supporting Statement by clicking the Apply Now button. Furthermore, applications with no attached personal statement explaining how you meet the job description will not be considered.

It is required for this post that the successful candidates will have to complete an enhanced DBS disclosure check.

Are you looking for a rewarding role where you can make a lasting difference to the lives of vulnerable adults in Oxford?

Our client is looking for 3 people to join the St Mungo’s Rough Sleeping Service as Housing Led Workers on fixed term contracts until March 2027. They are offering 2 Full Time posts (37.5 hours per week), and 1 Part time (22.5 hours per week).

The team will work in partnership with the Oxford Rough Sleeping Service, and in partnership with local partner agencies to provide long term tenancy sustainment support to clients experiencing homelessness. Their aim is to support people to access suitable accommodation; and move-on with the right support in place.

In the role of Housing Led Worker you will work as part of a team to oversee the day-to-day delivery of the service. Managing a caseload of around 15-20 clients you will:

• Provide personalised, flexible support that helps clients access the right services for their mental and physical health, substance use, community engagement, learning, training, and employment.
• Deliver intensive, ongoing support to help clients establish their home, sustain their tenancy, and work towards their personal goals and aspirations.
• Work in partnership with clients, using a creative and strengths-based approach to help people manage tenancy, build independence, and rebuild their lives in the community.
• Build and maintain effective working relationships with internal and external partners.
• They will provide support and supervision to help you work independently and comfortably as a lone worker to support clients and effectively manage your own caseload.

About you

They are always on the lookout for passionate people to join us, if you can work with a proactive and flexible approach to support people experiencing homelessness we encourage you to apply. You will bring:

• You have experience supporting people experiencing homelessness, helping them identify personal goals and navigate meaningful change.
• You have experience of working as part of a team, working collaboratively to build positive effective relationships.
• You’re organised, able to prioritise effectively, and can manage your own caseload.
• You bring good administrative and IT skills, with the ability to maintain accurate records.
• You understand the challenges people face when experiencing homelessness and the barriers to moving into and sustaining long‑term accommodation.
• You have the knowledge, and interest in developing your skills to work with people who may have complex needs, including mental or physical health challenges or substance use.

Above all, you will be committed to working with a recovery focused approach towards the aims of the service.

Closing date: 10 am on 11 February 2026

Interview and assessments on 25-27 February 2026

Our client is committed to creating a diverse and inclusive workplace. They strongly encourage applications from all under-represented groups.

Our client is the UK’s national LGBTQ+ Youth Homelessness charity. Their mission is to ensure that every LGBTQ+ young person facing or at risk of homelessness or a hostile environment has somewhere safe to stay, and work with over 800 vulnerable young people a year providing both face to face and online support. They are now recruiting a dedicated Supported Housing Manager to oversee the opening of a brand new LGBTQ+ service based in Lambeth.

Reporting to the Director of Services, as Supported Housing Manager you will have responsibility for the opening and day to day management of a new six unit LGBTQ+ housing scheme, working to create a safe, welcoming and psychologically-informed home environment for all beneficiaries. As Supported Housing Manager you will oversee a small, committed team of frontline staff, and will work to ensure that the support delivered is person-centered, holistic and to the highest quality. Acting as Designated Safeguarding Lead, you will ensure that team members fulfil their duties in safeguarding children and young people in line with company policies, and will work in partnership with a range of agencies to achieve best possible outcomes for all service users. You will also provide training to professionals and support to LGBTQ+ people, ensuring that professionals are working in an LGBTQ+ informed and inclusive way.

To apply for this role, you will be a collaborative leader with significant experience of overseeing supported housing services for a variety of vulnerable people. You will have a demonstrable understanding of the issues affecting LGBTQ+ young people who have experienced homelessness and will have up to date knowledge of the welfare issues and housing legislation affecting vulnerable young people. Overall you will be a skilled communicator, confident working in partnership with a range of sector-wide agencies, and passionate about delivering high quality housing services for vulnerable people.

If you are interested in finding out more about this exciting opportunity, please register your interest and submit your CV by clicking 'apply now' below. Suitable candidates will then be contacted for an initial conversation. Please note, the client is looking to recruit as soon as possible, so applications will be considered on a rolling basis.

At Prospectus, we are committed to building inclusive and diverse organisations and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application. If you are enthusiastic about working for a fantastic organisation working to improve and enhance the lives of vulnerable LGBTQ+ young people, we would love to hear from you!

Please note, this a full-time role, working 1 Saturday a month.

Are you looking for a rewarding role where you can make a lasting difference to the lives of vulnerable adults in Oxford?

We are looking for 3 people to join the St Mungo’s Rough Sleeping Service as Housing Led Workers on fixed term contracts until March 2027. (2x Full Time, and 1 Part time).

The team will work in partnership with the Oxford Rough Sleeping Service, and in partnership with local partner agencies to provide long term tenancy sustainment support to clients experiencing homelessness. Our aim is to support people to access suitable accommodation; and move-on with the right support in place.

In the role of Housing Led Worker you will work as part of a team to oversee the day-to-day delivery of the service. Managing a caseload of around 15-20 clients you will:

• Provide personalised, flexible support that helps clients access the right services for their mental and physical health, substance use, community engagement, learning, training, and employment.
• Deliver intensive, ongoing support to help clients establish their home, sustain their tenancy, and work towards their personal goals and aspirations.
• Work in partnership with clients, using a creative and strengths-based approach to help people manage tenancy, build independence, and rebuild their lives in the community.
• Build and maintain effective working relationships with internal and external partners.
• We will provide support and supervision to help you work independently and comfortably as a lone worker to support clients and effectively manage your own caseload.
• About you

We are always on the lookout for passionate people to join us, if you can work with a proactive and flexible approach to support people experiencing homelessness we encourage you to apply. You will bring:

• You have experience supporting people experiencing homelessness, helping them identify personal goals and navigate meaningful change.
• You have experience of working as part of a team, working collaboratively to build positive effective relationships.
• You’re organised, able to prioritise effectively, and can manage your own caseload.
• You bring good administrative and IT skills, with the ability to maintain accurate records.
• You understand the challenges people face when experiencing homelessness and the barriers to moving into and sustaining long‑term accommodation.
• You have the knowledge, and interest in developing your skills to work with people who may have complex needs, including mental or physical health challenges or substance use.

Above all, you will be committed to working with recovery focused approach towards the aims of the service.

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

To find out more and apply please go to the St Mungo’s careers page on our website.

Closing date: 10 am on 11 February 2026

Interview and assessments on 25-27 February 2026

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

What we offer

• Excellent Development and Growth Opportunities
• A Diverse and Inclusive Workplace
• Great Pay and Other Benefits

A place to create moments that matter

Location: Bradford, Hybrid, 3 days in the office
Salary: £28,793 per annum
Contract type: Permanent
Hours: 35 hours per week, Monday – Friday 9am-5pm.

Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important.

It’s this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change.

For a career that means more and makes a meaningful impact on society, this is the place to be.

About the role

Ready to make a real impact and help people find their perfect home?

We’re on the lookout for a passionate person to join our vibrant Allocations and Lettings team in Bradford as a Lettings Coordinator!

In this role, you’ll be at the heart of our mission - marketing Accent’s homes and guiding customers through the exciting journey of moving in. You’ll work as part of a specialist national lettings team, collaborating with Local Authority partners to ensure every property is advertised fairly, transparently, and in line with legislation.

But this isn’t just about filling homes - it’s about creating experiences. You’ll be the friendly face and trusted guide for our customers, supporting them through the application process, keeping them informed every step of the way, and making sure their move feels seamless and stress-free. Empathy and discretion are key as you’ll discuss individual circumstances, assess eligibility, and connect customers with the support they need.

This is a fast-paced, rewarding role where no two days are the same. You’ll need resilience for those conversations that don’t lead to sign-ups, and exceptional organisation skills to keep things moving because every empty property is an opportunity to change someone’s life.

If you’re ready to combine customer care with problem-solving and thrive in a role that truly makes a difference, we’d love to hear from you!

Salary

The salary for the Lettings Coordinator post is £28,793 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary.

About you

• Experience in lettings or allocations, with a strong understanding of relevant legislation and operational requirements.
• Proven experience building successful working relationships with external partners, particularly within the housing sector.
• Strong communication skills, both written and verbal, and the ability to work with stakeholders at all levels.
• Intermediate to advanced proficiency in MS Office applications and specific business software.
• Excellent organisational skills with the ability to manage multiple deadlines and priorities effectively.
• Strong record-keeping skills with knowledge of GDPR.
• CIH Level 3 Certificate in Housing Practice or equivalent (or willingness to work towards) or qualified through experience.

A place to build a future

We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you’ll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day to celebrate your birthday and the option to purchase more - a cash health plan, gym discounts, and a dedicated day to volunteer for a cause that matters to you.

And because we believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind.

If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met.

Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.

Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.

If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.

Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.

You may also have experience in the following: Lettings Administrator, Property coordinator, Property Administrator, Office coordinator, Housing Administration, Office Manager, Admin, Administration etc

REF-226 044

Salary: £37,000 – £41,000 per annum (depending on experience)
Location: Reigate, Surrey (with some hybrid working)
Contract: Full-time
Closing Date: 12th February 2026
Start date: ASAP with consideration given to notice periods

Do you have the vision, leadership and compassion to transform the futures of women experiencing homelessness?

Keychange is a Christian charity with over 100 years of experience supporting people facing vulnerability. Today, we provide specialist housing for women and young people experiencing homelessness, alongside residential care for older people across the South and South West of England.

We are now seeking an exceptional Women’s Homelessness Lead (Surrey) to shape and lead our specialist women’s homelessness service at Wayside Community in Reigate. This community is a 19 bed, 24-7 supported housing for women experiencing homelessness. This is a rare opportunity to combine frontline leadership, strategic development, and church and community partnership building in a role with real depth, influence and impact.

About the Role

• This is a leadership role with both operational and strategic responsibility. You will:
• Provide leadership and line management to the Deputy Manager, Senior Administrator and a skilled team of support workers
• Lead the delivery of trauma-informed, strengths-based, person-centred support
• Develop strong partnership networks across local authorities, charities, housing providers and churches
• Shape the future of Keychange’s women’s homelessness strategy across Surrey
• Represent Keychange externally and explore opportunities for future service growth

At the heart of this role is a deep commitment to co-production, dignity, recovery, community and belonging.

Who We’re Looking For

You will bring:

• Substantial experience supporting or managing services for vulnerable individuals
• A strong understanding of trauma, safeguarding, risk and recovery-based practice
• Proven ability to build partnerships and influence across multiple stakeholders
• Excellent communication and leadership skills
• Confidence engaging with churches and Christian networks across traditions
• A values-led approach aligned with Keychange’s Christian ethos

Desirable experience includes:

• Managing accommodation-based services
• Existing Church partnerships across Surrey

What We Offer

• Salary of £37,000 – £41,000
• 25 days annual leave plus bank holidays
• Hybrid working (with 4 days regularly site or community based)
• Employee Assistance Program and Life Insurance
• Contributory Pension Scheme with matched employer contributions
• Ongoing personalised learning and professional development
• A supportive, faith-centered, values-driven culture

For more information about the opportunity and for details on how to contact us informally to discuss the role in greater detail before applying, please see the job pack attached to this advert.

How to Apply
Please submit a cover letter clearly addressing the essential and desirable criteria and an up-to-date CV focused on relevant experience. Applications without a cover letter will not be considered.

Recruitment Timeline

• Deadline for submitting your application: 12 February 2026
• First screening interviews, remotely: 16 February 2026
• Full interviews in person in central London: 23 February 2026
• Start date: ASAP with consideration given to notice periods

Housing Income Officer

We are looking for a Housing Income Officer to join an Income Management Team, this is an exciting opportunity to play a key role in supporting residents, reducing arrears and maximising income.

Position: Housing Income Officer
Location: Stratford, London or Trafford, Manchester with hybrid working (20 to 40% office based)
Salary: £32,881 per annum (London weighted) or £28,886 per annum (Regional)
Hours: Full time, 35 hours per week
Contract: Permanent and Fixed Term (up to 9 months)
Closing Date: 15 February 2026
Interviews: Week commencing 23 February 2026
Start Date: 30 March 2026

The Role

This role is about ownership, resilience and impact. You will manage a portfolio of customer accounts, working proactively to reduce arrears, prevent bad debt and support residents to sustain their tenancies.

You will be at the heart of a fast paced, customer focused service, speaking with residents daily, negotiating repayment plans and making confident decisions to move cases forward. Where necessary, you will play an active role in preparing and referring cases for court and attending hearings.

You will:

• Manage your own portfolio of accounts, reducing arrears and minimising bad debt
• Negotiate and agree repayment plans in line with policies and pre court protocols
• Support residents to maximise income, including signposting to welfare, employment and money advice services
• Take appropriate action to recover debt, including serving notices and preparing court applications
• Handle inbound and outbound calls in a high volume environment
• Attend court hearings when required

About You

We are seeking a confident, resilient and customer focused professional who can balance income recovery with meaningful resident support.

You will bring:

• Proven experience in customer service in a fast paced and challenging environment
• Excellent listening, influencing and negotiation skills
• The ability to remain calm in difficult conversations
• Strong organisational skills and the ability to prioritise workloads
• Confidence in making sound, independent decisions
• Experience in arrears management, debt recovery or income collection (desirable)
• An understanding of welfare benefits and their impact on residents (desirable)

Benefits Include

• Excellent pension plan with up to 6% double contribution
• 28 days annual leave plus bank holidays, rising to 31 days with service
• Westfield Health Cash Plan
• Non contributory life assurance
• Up to 21 hours volunteering paid days
• Lifestyle benefits and Employee Assistance Programme
• And many more

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

About the Organisation

One of the UK’s leading housing associations and developers, founded on the belief that high quality housing is vital for people’s health, happiness and security. Over 250,000 people call our properties home and we serve diverse communities across London, the South East and the North West.

People are at the heart of everything we do and our success depends on employing and supporting the very best people. We are proud to be a Disability Confident Leader and committed to building an inclusive workplace where everyone feels welcome.

Other roles you may have experience of could include: Income Officer, Arrears Officer, Customer Account Lead, Rent Officer, Debt Recovery Officer, Housing Officer, Revenue Officer, Financial Inclusion Officer

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

About you:

Your friends as know you as empathetic, compassionate, and non-judgemental.

You are great at inspiring and motivating people to take action and improve themselves.

You are very self-aware, reliable, attentive and punctual.

Perhaps you are already aware of the challenges faced by people experiencing homelessness and understand how to support them. You may have gained this knowledge as a volunteer, through a previous job, or from your personal lived experience.

If all this sounds like you then you could make a great addition to our fantastic support team here at Homeless Oxfordshire.

About the role

In this role we will trust you to work with other team members on a caseload of clients delivering personalised support to them. You will proactively engage with our clients and provide a hand so they can overcome barriers, move into independent living and sustain a tenancy. Our clients have a range of support needs that impact their experience of homelessness. This includes mental health problems, social isolation, challenging behaviour, finance and debt, alcohol and drug abuse. You will deliver structured support and do some risk management so we will trust you to keep proper records and complete some admin tasks. This includes, reviewing support and risk plans, involving key stakeholders where required, showing and signposting our clients to appropriate external support and services, following safeguarding procedures, do some cleaning and contribute to the delivery of a housing management service including collecting income. You’ll also resolve difficult and challenging situations in a sensitive manner balancing the needs of the clients and the safety of the service.

Main Responsibilities Of The Role:

· Ensure the effective delivery of high quality care, support and housing management according to Homeless Oxfordshire policies and procedures.

· To be a supportive and effective part of the team working as part of a rota including evenings and weekends.

· Maintain a safe, clean and welcoming environment.

· To support and encourage clients to care for themselves and develop independent living skills.

· To assess and manage risk for individuals and in the service, making use of emergency services as required.

· Report any safeguarding concerns without delay in line with procedures.

· To make and maintain Housing Benefit claims and support clients to pay their service charges regularly.

· To work in partnership with other agencies to ensure the delivery of holistic wrap around support.

· To support the running of the service and perform shift responsibilities and duties that maintain good health and safety and ensures the safeguarding of clients and others.

· Manage challenging situations in line with procedures and to ensure the safety of yourself and others.

· To participate in handovers at the beginning and end of shifts, ensuring that information is properly recorded and passed on where appropriate and relevant and in a timely fashion.

· Ensure that IT systems are updated as required and concise record keeping is completed promptly.

· Maintain positive relationships with clients, relatives, carers, professionals, commissioners, contractors and the local community.

· Ensure clients are aware of and support them to maximise their opportunity to be involved in Client Participation.

· To participate in the induction of and support new team members.

· To ensure that Homeless Oxfordshire’s Equal Opportunities Policies are complied with and promoted in carrying out duties of the post.

· To undertake any other duties that can be reasonably required to meet the operational needs of Homeless Oxfordshire.

About us:

We are an open door for people experiencing homelessness whose lives have been shaped by trauma and disadvantage; providing safety, stability and support when it is needed most. We deliver this support across Oxfordshire by providing a range of accommodation with access to high quality support, offering a safe and welcoming space for people to take control of their own lives. We are an accredited Oxford Living Wage employer, and benefits to the role include: annual leave starting at 26 days (excluding bank holidays), flexible working, enhanced benefits with qualifying service, retail discounts with our Homeless Oxfordshire Benefits Hub, and life assurance up to four times your salary and a £250 bonus if you successfully refer a someone as a new colleague through our Employee Referral Scheme as a thanks from us!

Open to: This role is a shift and rota'd role that includes bank holidays.

What’s Next: Have a look at the job description to find out more about the role and apply on our website. Please be aware that this role is subject to an enhanced DBS disclosure check and will be undertaken for the successful candidate. We also do not offer work sponsorship for this role.

We reserve the right to close this advert early if we identify a suitable candidate before the advertised closing date.