Campbell Tickell are happy to be recruiting to the Head of Customer Experience (Housing and Support)

North Yorkshire

c.£66K

Broadacres is a successful and innovative Housing Association that works throughout North Yorkshire in an area of high demand with a strong rural focus – this makes us different to many housing associations.

Currently owing and managing more than 6,400 homes, we are ambitious and aim to increase our profile within the sector with a vision to be the best rural housing organisation in England.  For rural don’t think sleepy back water, this is an organisation that is ambitious for its customers and is an important placeshaper in North Yorkshire.

Our Head of Customer Experience (Housing and Support) role is a wide-ranging and will give you the opportunity to develop our customer experience taking the best from the sector and from outside.  You will bring energy and drive to the overall responsibility for the strategic development, and operational delivery of an excellent experience to all customers.  Reporting to the Customer Experience Director, you will be an effective, active and supportive member of the Leadership Team. 

You will have experience of managing multi-disciplinary operational services within a fast-paced regulated environment and the ability to develop stakeholder relationships, work in partnership and identify and generate new business opportunities for your services.  Commitment to adding value beyond housing and support services, you will make an effective contribution to the strategic thinking across the whole business to ensure excellent customer service and experience for all.

Closing Date: Friday, 27th March (12 noon)

Job Description : Fundraising Manager

Job Title : Fundraising Manager

Job Location : Ace of Clubs, Clapham, SW4 7AP

Hours : Full-time (37.5 hours per week)

Reports to : Ace of Clubs Trustees Management Committee

Responsible for : Fundraising, Shops Manager

Purpose of Job.

To proactively seek out funding opportunities, develop project concepts and proposals, and to prepare and submit detailed applications for funding.

To oversee the management of two charity retail shops, and staff, for generating additional income streams.

Key duties :

Funding

• To develop a deep understanding of Ace of Clubs work and values, so as to identify key matches with external donors.
• Take the lead on research for new income streams from donors (such as Institutions, Trusts, Foundations, Corporates, individuals).
• To develop and prepare compelling and high quality funding proposals that are strategically relevant and attractive.
• Write, co-ordinate, submit funding applications to donors.
• To generate income from a range of donors, across a number of projects, to agreed targets, with a focus on large grants.
• Lead on account management of existing donors (providing regular contact, updates and required reports).
• To develop and maintain excellent relationships with a portfolio of existing and potential donors, through networking, face-to-face meetings, regular communications and high quality reporting.
• Manage the on-going process of Ace of Clubs funding applications, ensuring all internal and external deadlines are met.
• Manage donor and application database (both existing and potential).
• To  innovatively consider, devise, promote fundraising events and activities for Ace of Clubs (including digital and cashless giving).
• To manage and promote Ace of Clubs internet and social media presence.

Retail charity shops.

• Effectively manage the Shops Manager, who is responsible for the smooth-running of two charity shops (i.e. staff management and rotas, shop lay-outs, stock management and control).
• Imaginatively direct sales initiatives and promotions.
• Develop an Ace of Clubs Shop brand.
• Utilise shops as means of raising the profile of Ace of Clubs and associated activities.

General duties.

• Ensure that all duties are carried out in accordance with policies, procedures and regulations as stated in Ace of Clubs employee handbook.
• This job description is not exhaustive and the post-holder may be required to undertake other appropriate duties, responsibilities and projects from time to time.

Key relationships.

Internal : Trustees Management Committee, Company Secretary, Manager of Centre Operations, Shops Manager.

External : Grant-making Trusts, Foundations, Corporates, Institutions and individual donors.

Person Specification.

Qualifications.

• Good basic education to GCSE.
• Minimum level C (or equivalent) in English and Mathematics.
• Degree (or further education) expected but not a pre-requisite.
• Institute of Fundraising (or equivalent) desirable.

Experience.

• A proven track record of a minimum of three years successful fundraising, preferably in the charity sector.
• Ability to work flexible hours, particularly in meeting deadlines.
• Energy, enthusiasm and flair to work hard and achieve ambitious targets.
• Proven ability to manage and develop relationships.
• Proven database experience.
• Proven experience of  thinking, developing and delivering “strategically”.

Skills and competencies.

• Excellent organisational skills.
• Ability to plan, balance and cope with competing priorities.
• Proven time management skills with regard to prioritising and meeting deadlines. 
• Excellent written and verbal communication skills, and presentation abilities.
• Staff management experience.
• High standard of numeracy, computer competency, digital skills.
• Experience of interacting with members of senior management (such as Directors at Board Level, or Trustees).

Personal attributes.

• Highly motivated and ability to work alone or as part of a team.
• Self-motivated and able to motivate others.
• Ability to develop and maintain strong working relationships with staff, volunteers, donors, sponsors and trustees.
• A proactive and creative approach.
• Commitment to delivering quality services.

Other.

• Cross-cultural sensitivity to, and understanding of, the needs of  Ace of Club’s client group.
• Good diplomatic skills.

Recruitment process.

Stage 1 : Submit C.V. and cover letter through Charity Job, online.

Stage 2 : Short-listed candidates invited to preliminary interview with Ace of Clubs interviewing committee.

Stage 3 : Finalists invited to interview with Ace of Clubs Trustees Management Committee, involving presentation from candidate according to previously notified criteria.

More & Better - Together !

2020, the start of a new decade in which we want to do more and better – doubling our impact by 2025.

To achieve this we need an individual who has the drive, skills and passion to be responsible for helping us achieve ‘digital service transformation’ so that we can move to digital service delivery, the impact of which can be evidenced, across a range of different service user groups.

The holder needs to develop an understanding of end to end service user needs in order to develop the service user digital experience.

This job is responsible for leading the strategic development and operational management of YMCA’s Information Technology, including the oversight of our external IT contractors; plus the identification and implementation of all digital engagement tools and systems within the charity, in collaboration with relevant service Heads.

As a member of the Senior Management Team and in collaboration with the charity’s Trustees, the post holder will also contribute to the development of vision, direction and operational management of the charity as a whole.

Closing date: 29 March 2020

Depaul are seeking a Wellbeing Manager in Sheffield who can help us promote positive mental health coping strategies and the overall wellbeing of clients, volunteers and staff. In return you’ll receive a competitive salary of £18,176.40 pa pro rata (£30,294 pa FTE) + pension & other benefits.

 Depaul UK delivers a range of support and housing services around the UK for young people and adults at risk of homelessness. We provide services that prevent homelessness, increase the resilience of those we work with and energise opportunities for employment, education, training & volunteering. We're dedicated to putting our values into action to achieve a society where everyone has a place to call home and a stake in their community.

In return as our Wellbeing Manager, we can offer you:

- A friendly, flexible and values-led organisation

- Competitive salary

- 26 days of annual holiday plus bank holidays pro rata

- Contributory pension scheme

- Life assurance

The Wellbeing Manager role:

You will take the lead on developing creative and innovative initiatives that contribute to positive mental health outcomes and personal wellbeing in every aspect of our work. These initiatives will be based on our Endeavour principle of co-production where we will take an asset-based approach focussing on what is strong in our people and the spaces and communities we operate in

What makes this role exciting?

- On going and targeted learning and development that will support and enable you to deliver the role to a high standard

- A full induction and training to enhance the ‘hard’ and ‘soft’ skills required

- Continuous support and supervision including reflective practice to develop your learning and skills as a practitioner

What will ideally support your success in the Wellbeing Manager role?

- Demonstrable understanding of challenges faced by young people facing homelessness, particularly around mental health challenges

- Experience of working with young people facing homelessness and supporting people facing a broad range of complex mental health and wellbeing issues

- Good understanding of government mental health policy, direction and strategic development

- Knowledge of Health and Safety, Safeguarding and relevant networks in both statutory and community settings

- Training and workshop development and facilitation skills
 

So, if this sounds like the perfect opportunity for you and you’d like to become our Wellbeing Manager then please click ‘apply’ today – don’t miss out, we’d love to hear from you!

Closing date – Monday 30 March 2020 at 12:00 pm

An enhanced DBS disclosure is a requirement for this post. Our recruitment checks, induction and ongoing support and supervision reflect our commitment to safeguarding our clients. Depaul UK strives to be equal opportunities employer and welcomes applications from all sections of the community.

We kindly request no contact from Recruitment or Media Agencies.

Fixed Term Contract for 12 Months

Closing Date: Midnight 29th March 2020
Interviews: TBC

The Living Well Network (LWN) Alliance is a unique partnership between health, adult social care and voluntary sector support delivering innovative mental health services for adults across Lambeth.  The LWN Alliance is responsible for all inpatient and community care services in the borough.

Funded through the Alliance, CLaSS is a 12-month pilot project which will improve outcomes for people with mental health needs receiving acute care in Lambeth. The team will oversee transitions of care into the community for patients whose discharge from hospital has been delayed;  support the entire Mental Health System to improve practice in managing crisis.

You will be working within a multi-disciplinary team made up of a clinical lead, social workers, voluntary sector support workers and administrative staff. In addition you will be supporting people in the community to avoid admission as well as ensuring that people with more complex needs can be discharged from hospital in a timely manner.

This post will give you the opportunity to build on your ability to carry out assessments, identify options, devise plans to achieve these and oversee a multi-agency problem solving approach with people who may have a history of difficulty maintaining accommodation while gaining experience in an exciting new service area

You will have:

• A commitment to supporting people to live in the least restrictive setting
• A high level of motivation
• Great communication and negotiation skills
• The ability to work effectively within a multi-disciplinary team
• Knowledge around practices relevant to achieving timely discharge.

As well as a great working environment we also offer:

• 6.5% employer & 1.5% employee contributory pension
• Development opportunities
• 29 days annual leave plus bank holidays.
• Reimbursement of the cost of annual eye test
• Season ticket/cycle loan
• Flexible Working
• EAP services

Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.

For more information and to apply please visit our website.

Service Manager

You will join us as a Service Manager.

Service Manager Responsibilities:

The Service Manager at Abbott Lodge will be responsible for the operational delivery and strategic development of our supported housing service for adults at risk of homelessness.

Service Manager Requirements:

You will have experience of working in a homeless or supported housing service including managing staff, operational budgets and service development. You will have an understanding of service delivery within a psychologically informed environment. You will be able to work in an asset based way with residents with complex needs to ensure that a comprehensive, outcomes focused, housing related support service is provided. You will have strong leadership skills with the ability to effectively manage change with and work in a collaborative way with key stakeholder and partners.

About Salvation Army Housing Association:

Would you like a meaningful job that makes a difference, with flexibility and real potential for growth?

The Salvation Army Housing Association (saha) is an organisation that provides a range of housing and varied support services to vulnerable people. Our aim is to support people in achieving their full potential. We are currently going through a large period of growth and have a vacancy for a Service Manager for our supported Housing Service Abbott Lodge in Salford.

Location: Abbott Lodge, Salford M6 6NR

Job type: Full Time, Permanent, 40 hours per week

Salary: £31,000 per annum

Benefits: 26 days’ annual holiday rising a day a year for the first 5 years + bank holidays, Life Assurance, Pension scheme and an Employee health assistance programme. Professional development opportunities and flexible working arrangements.

Closing date: 30 March 2020
Interview dates: 8th - 9th April 2020

Disclosure and Barring Service Enhanced Certificate will be required for these roles.

As an equal opportunities employer, saha welcomes applications from all sections of the community.

You may have experience of the following: Foyer Manager, Supported Housing Manager, Service Manager, Care Manager, Senior Care Coordinator, Service Delivery, Area Manager, Healthcare, Social Worker, Community Care, Senior Support Worker, Team Leader, Charity, Not For profit, etc.

Ref: 92594

Hampstead Heath, London

Closing date:  26 March 2020 at 11.30pm

We’re looking for an inspirational people person to join us as an Assistant Shop Manager in our Boutique by Shelter shop in Hampstead Heath. Boutique by Shelter is a series of charity shops with interiors designed by Wayne Hemingway bringing a modern, trendy retail space to the high street. Our first boutique shop opened in Finchley Road and due to its success we have opened a number of new shops across London. We’d like you to join us to help us raise vital funds for homeless and badly housed people.

You will be pivotal in assisting the Shop Manager in leading and empowering a team of volunteers to engage with the local community on Shelter’s cause, maximising the contribution of gifts of time from volunteers, the gifts of products from our donors and the gift of income from our customers. You will be the ambassador of Shelter on the high street; raising vital money for our cause. If you want to make a real difference to people at risk of homelessness, this is a unique opportunity to do just that.

We offer a wide range of benefits, including 30 days annual leave, enhanced maternity/paternity leave, childcare vouchers, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, cycle to work scheme and an employee assistance programme. Full training and support is also available to candidates that don’t have retail experience but do possess all the other skills required to do the job.

Your key responsibilities:

• Assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter’s income
• Represent Shelter in your local community, ensuring that you and your team responsibly share the knowledge of Shelter’s cause with customers, volunteers, donors and potential Shelter clients
• Ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

And what you’ll need:

• Willing to take on a new challenge and a keen interest in Shelter’s cause
• Be an energetic person with an enthusiasm for managing and empowering people
• Knowledge of and the ability to recruit, develop and inspire a team of volunteers
• Extraordinary motivational skills
• Knowledge of increasing sales growth and controlling costs. 

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Fixed Term until 31st March 2021

Hackney, Islington and across London

Closing date: 30 March 2020 at 11.30 pm. Interviews: w/c 6 April 2020.

Are you a client-focused individual with recent experience of providing specialist level housing advice?  Join Shelter as an Advice, Support & Guidance Worker and help ensure our clients get the support they need.

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. Shelter is the UK’s leading housing and homelessness charity campaigning and advocating— with individuals, in communities, across society. We need talented, collaborative people who are passionate about our cause to join us and campaign for an end to the UK’s housing crisis. This is your chance to play a part in the fundamental change we are striving to achieve.

About the roles

As an Advice, Support & Guidance Worker, you’ll conduct initial interviews at the advice centre, outreach sites and over the telephone in order to ensure our clients can access and sustain their accommodation, improve financial resilience and health and thrive in their community. Carrying out initial housing needs assessments and developing a strategy with the client, supporting them when moving into accommodation and connecting them with local support services are also key elements of this role.
 

We currently have two vacancies at projects across our London Hub. When applying please indicate which role you are interested in:

Star Partnership

This is a pan-London housing and homelessness project working with Londoners over the age of 25 which aims to help up to 5,000 people a year in partnership with Thames Reach, Stonewall Housing and St Mungo’s with Shelter the lead partner.  This service is delivered through a mixture of channels including telephone, face-to-face and digital.

North Kensington Project

This new project was set up in response to the fire at Grenfell Tower. Since the tragedy we’ve been working on the ground alongside local partners, supporting households on a daily basis. And we’re campaigning to make sure that a tragedy like this can never happen again. In this role you will split your time between two Shelter offices in Hackney and Islington and also spend time working in the community in Kensington & Chelsea.

About you
You’ll need relevant experience gained working within housing and within a safeguarding framework working with vulnerable people or those with multiple and complex needs. We’ll also be looking for a proven ability to prepare, plan and deliver briefings or group work sessions and work effectively with a wide variety of stakeholders, both statutory and non-statutory. Proficiency using a range of IT tools to carry out your work, including case management systems, Microsoft Office applications, internet and email etc. is important too, with the ability to type preferred. Proactive, results-driven and sensitive to the needs of others, you work well within a team and aren’t afraid to challenge the status quo and introduce new ideas, methods and processes if appropriate.

Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, a comprehensive contributory pension scheme, employee assistance programme, interest free travel and tenancy deposit loans, cycle to work, retail discounts and access to exclusive Shelter fundraising events.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them. In addition to this, we encourage an approach to involving people with personal insight of housing issues and homelessness in our recruitment processes.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Developer
Digital Services, Portfolio Section
Grade: PO4 - PO5

About the role

This is an excellent opportunity for an experienced Software Developer to join the Data and Development team in Leading London Council.

In this role, you will work as part of a multidisciplinary team to support the development of software, either individually for smaller system changes or with colleagues on medium to large/complex systems, depending on experience. You will produce detailed designs from supplied specifications using agreed methods and tools to develop well engineered products, consistent with the Digital Service Standard and documented accordingly.

About you

You are experienced in working across the full software development life-cycle from design through to testing. You can demonstrate a good understanding of current developments in the application of Information Systems.
Ideally you'll have experience of development using HTML, CSS, JavaScript and/or PHP as well as developing websites in WordPress and/or Drupal.

You will have good communication and organisational skills and be able to work with a diverse range of stakeholders and perspectives in different business contexts.You are skilled in applying proven methods for structured and open applications development and able to assimilate and interpret advice from specialists - technical or otherwise.

Familiarity with prototyping tools and techniques and automated software development tools will be advantageous.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or give Nayon Ogunlana a call on 02072598746 to hear more about this opportunity.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Data Scientist
Digital Services, Portfolio Section
Grade: PO6 - PO7

About the role

This is an excellent opportunity for an experienced Data Scientist or Data Engineer to join the Data and Development team in a leading London Council.

In this role, you will be able to help shape and define our newly emerging data science capability. You will apply appropriate and innovative analytical techniques to the Council's data and other external data assets to create information which maximises the value that the Council achieves from data. By using different graphical and other visualisation methods, this information will be communicated to different target audiences to enhance strategy development, business decision-making and service delivery.

About you

You will preferably have a mathematical background in applied statistics at degree level or A-level. You will either be an experienced Data Scientist or a Data Engineer that has the aptitude to grow and develop into a fully fledged Data Scientist.You will ideally be skilled in using appropriate data analytics and machine learning tools and languages e.g. SQL script and SQL server; ETL (e.g. Alteryx, Hadoop); DAX (Data Analytics Expressions); Power Query and R.

Additionally, you may be skilled in data visualisation techniques and Power BI (or Tableau/Qlik) for live reporting. Experience of Python (e.g. TensorFlow and Scikit) is also desirable.You will be proficient in understanding and manipulating large scale and complex data sets. As you will handle potentially sensitive data, you will be very familiar with ensuring compliance with data security and information handling procedures to meet data and privacy regulations. You will have good communication skills, especially written, to produce information and reports that communicate complex data in easily understandable ways.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Nayon Ogunlana on 02072598746 to hear more about this opportunity.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

The Clock Tower Sanctuary is the only drop-in day centre for 16-25-year olds in Brighton & Hove who are homeless or insecurely housed. We provide the vital practical and emotional support that vulnerable young people need to get their lives back on track. We work with our clients by meeting their immediate crisis needs, providing meals, laundry facilities and hot showers. We offer a range of weekly activities and life skills courses along with one to one case working. We support our clients to access training, jobs and housing. We have been working in the local community for over 20 years and we’re proud to be one of The Mayor of Brighton & Hove's charities in 2019-20. 

We are busier than ever and looking for an enthusiastic fundraiser to join our experienced team and build on our strong track record of income generation from Trusts & Foundations. You'll have the chance to work autonomously and the opportunity to make a real impact on this area of our fundraising.

If you have two years’ experience of Trusts fundraising (or relevant transferable experience), we would love to hear from you. The role can be done either full time or part time (pro rata).

Interested in having a significant impact on the day-to-day running of an organisation? Want to take on a role that works with a wide range of senior level staff and projects? Looking for a role that you can utilise as a stepping stone to help you further your career? Then look no further!

My client is a leading organisation with a national reach based in Oxfordshire looking for an experienced Finance Business Partner to join their team in a role that plays a major role in the strategic decision-making process within the organisation.

The main responsibilities of the Finance Business Partner are:

• Liaise closely with directors and other senior staff across the organisation to enable them to effectively make strategic decisions that have a direct impact on the daily running of the organisation.
• Ensure that senior budget holders and stakeholders are remaining within their budgets, reforecasting if necessary.
• Full responsibility for the preparation of annual budgets and forecasts.
• Take the lead financially for a multitude of multi-million-pound projects that the organisation undertakes.

This is a fantastic opportunity for an experienced Finance Business Partner or Management Accountant to further their career in a role that can be utilised as a stepping stone to a head of- or director-level role. Furthermore, on offer is an excellent benefits package that includes, flexible working, the potential for home working and a significant pension contribution.

The successful candidate will have:

• Fully qualified as an accountant (ACA, ACCA, CIMA, etc.).
• Experience within a management accountancy-based role, with knowledge of budgeting and forecasting a must.
• Previous experience of business partnering, ideally with senior level staff, however, candidates without this are still encouraged to apply.
• Excellent written and verbal communication skills.

If you are interested in this position please apply immediately, as applications are reviewed daily and this role may be filled before the closing date.

The Connection at St Martin-in-the-Fields (CSTM) provides services which help 4000 homeless people each year in London avoid, move away from and stay off the streets. The charity has an annual turnover of £4.2m, a staff team of 80 and 50 regular volunteers.

Our new strategy from April 2018 includes our aim to develop our services in new ways. This will include implementing a strengths based approach to client work, consolidating the implementation of a new service model, creating better pathways for clients into health and treatment services and improving our systems to demonstrate impact.

The Service Host will provide a high quality, efficient and professional welcome and “shop window” for clients, doing everything possible to encourage their engagement in services which will tackle the underlying causes of their homelessness as well as the initial presenting issues. The Service Host will also manage telephone enquiries from partner organisations, service users and wider community members ensuring that enquiries are dealt with promptly and by the appropriate team and/or staff member.

About you:

• Strong interpersonal and administrative skills and the positivity and resilience to work in a busy and challenging environment.

• Understanding of, or willingness to learn about and embrace, co-production and a strengths based approach to working with people who have multiple and complex needs.

• Ability to manage telephone enquiries in a fast paced environment.

• Ability to provide a welcoming and engaging “reception” service.

• The ability to respond appropriately and effectively when faced with challenging behavior.

Application Process:

To apply, please read and then complete the application form, ensuring that you have clearly demonstrated that you meet the requirements of the role set out in the person specification.

Closing Date: Monday 30th March 2020 – 12pm

Interview Date: TBC

Extra Care Area Manager

Bedford

Full Time

Permanent

£36,000 plus £2,000 essential car user allowance

Our client is currently looking for an experienced housing professional to join them as an Extra Care Area Manager.  The role will deliver high-quality services to customers living in their Extra Care schemes and will ensure that key business targets are met, the on-site teams are fully supported and have clear direction both in the delivery of services and outcomes.

What you will be doing: 

• Taking responsibility for the operational housing management of the Extra Care Schemes within your area.

• Actively leading Managers and their teams, supporting excellent performance and facilitating opportunities for growth and development.

• Effectively communicating organisational goals and customer strategy to the wider team in order to set clear standards and expectations.

• Taking responsibility for resolving any service failures by demonstrating confident decision making, efficient communication and a customer centric approach.

• Ensuring that residents have a voice and are appropriately consulted and actively involved in the management of their local area.

They’d love to meet someone with: 

• Proven people management experience with the ability to lead, motivate, build and develop strong teams.

• Significant tenancy and neighbourhood management experience.

• Excellent knowledge of housing and related legislation.

• Experience of working with vulnerable clients and a good knowledge of safeguarding.

• Experience of working in partnership with external organisations in achieving shared goals

Due to the nature of the role, you must possess a full UK driving licence.

Please note the successful candidate will be required to complete an enhanced DBS application and this will need to be returned and verified by bpha before a start date can be provided.

Amongst what they offer you is: 

• £36,000 plus £2,000 essential car user allowance 

• 28 days holiday PLUS Bank Holidays!

• Contributory pension scheme 

• Private health care

• Opportunities for development and professional training

• Discounted gym membership

• Retail discount scheme

About them:

Our client is a forward-thinking housing association, on a mission to build thriving communities where people can live happily in a home they can afford.

They work right across the Oxford to Cambridge Arc, and own or manage over 19,000 homes. As one of the top 25 housing associations for developing new homes in the country, they remain committed to delivering high-quality affordable housing to those who need it the most.

Their work in retirement living is no exception. They believe in creating modern communities where over-55s can live in desirable, social, and independent spaces. Safe in the knowledge that they have extra tailored care and support available if it’s needed. This is all possible thanks to their dedicated and passionate retirement living team. A team that you could be part of.