Jobs
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This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Our Campaigns and Communications Manager will play a key role in identifying strategic opportunities to make change through empowering and engaging our clients and local network, building and communicating a strong case for change. You will also play an important leadership role within LRMN, sitting on the management team.
Key responisibilties include:
- Leading the development and delivery of media, communications and campaign strategies and activities within LRMN to establish and maintain a consistently high and positive media profile.
- Working closely with LRMN’s Fundraising team in producing core messages and other relevant documents to support LRMN’s fundraising strategy and activities.
- Enhancing visibility and reputation to attract funding, future staff and policy changes.
- Effectively managing the Campaigns and Communications Officer and Community Engagement Officer, ensuring relevant assistance is provided to meet targets and goals.
- Developing a core set of impact evidence and relevant marketing materials that will promote the work of LRMN, show its success and the experience of refugees, asylum seekers and migrants.
- Ensuring engagement of clients in influencing local and national campaigns with their lived experience.
- Provide strategic lead on LRMN’s Borough of Sanctuary campaign, in Lewisham, Greenwich, and beyond, and other local and national campaigns.
- Developing strategic partnerships with key local, regional, and national partners in shaping and promoting campaigns most relevant to LRMN’s client base.
The client requests no contact from agencies or media sales.
About The Role
St Mungo’ s Hackney Move On service provides semi-independent accommodation consisting of 39 bed spaces split between 7 shared properties to people exiting short stay/long term hostel/supported housing provisions in preparation for independent general needs accommodation. Clients accessing our services have all experienced homelessness, may be in recovery for substance or alcohol use or an addressed mental health need or are currently positively engaged with external services around any identified needs.
Our team is looking for a Housing and Lettings Worker who will play a key role in providing a welcoming, safe and supportive environment while providing housing and tenancy related management support to clients at the service. You will be responsible for the quick turn-around of bed space voids and supporting new/current clients with benefits claims, accessing relevant health care and treatment appointments and signposting to other relevant support services. Additional responsibilities will include:
- Working as part of a team in to ensure that a person-centred approach is taken when working with clients
- Advice and assistance to clients in relation to fulfilling tenancy conditions
- Advice and assistance to clients to identify and access move-on options
- Taking the lead on the process of clearing rooms when residents leave, deal with housing management and maintenance issues across our 7 sites and support the day to day running of the office and other communal areas.
Hackney Move On is staffed on a rota basis between the hours of 9am–9pm, including weekends and Bank Holidays and includes periods of lone working.
About you
This role will suit people with some experience of housing or property management, experience of providing excellent service and managing complex and difficult situations in relation to people. You should also have:
- Good communication skills and the ability to work with others whilst managing your own time.
- A non-judgemental approach to working with homeless people and an understanding of the needs and support requirements of vulnerable clients on low (or no) incomes; including those with mental health and/or substance dependency problems.
- Ability to learn internal systems, processes and IT applications to manage compliance within the service.
- Good organizational and time management skills.
St Mungo's is committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.
How to apply
To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.
To find out more and apply please go to the St Mungo’s careers page on our website.
Closing date: 10am on 2nd September 2025
Interview and assessments on: w/c 15th September 2025
What we offer
· Excellent Development and Growth Opportunities
· A Diverse and Inclusive Work Place
· Great Pay and Other Benefits
The client requests no contact from agencies or media sales.
Fauna & Flora is seeking qualified candidates for the position of Programme Assistant to deliver effective support to the Conservation Capacity & Leadership team. The successful candidate will assist the Director and Conservation Capacity & Leadership team members in delivering the programme’s targets, through administration, basic finance and logistical support, disseminating learning, and communications. The role will in particular support Fauna & Flora’s conservation leadership, partner support, and professional development initiatives.
You will have relevant experience in an administrative role, with excellent numeracy, organisational and time management skills and a structured and methodical approach to work. Your excellent interpersonal skills will enable you to build effective working relationships with colleagues. You will be a self-motivated team player and enjoy working in a dynamic environment where the ability to respond swiftly to changing organisational and team needs is paramount. With excellent communication skills, you will have a proven ability to communicate with a range of audiences. Fluency in English is essential.
In return, the role offers the opportunity to work within an international, impactful and ground-breaking organisation, at the forefront of global conservation. In addition, Fauna & Flora offers a generous pension contribution, attractive annual leave allowance and life insurance.
Our offices are located in The David Attenborough Building in central Cambridge, just a few minutes’ walk from glorious historic buildings and museums, the picturesque River Cam, the central market and shopping centre, and a host of cafés and restaurants.
Please visit our website and download the job application pack for further details on how to apply
The closing date for applications is Sunday, 7 September 2025. Interviews are likely to take place during the week commencing 15 September 2025.
This role is not eligible for sponsorship for a Skilled Worker Visa
About the role
We’re looking for a passionate and driven Service Manager to lead our team at Birkenhead Street, a 31-bed hostel in Camden offering 24-hour supported accommodation to single adults. This is a unique opportunity to shape a service that puts people first, working in a trauma-informed and person-centred way.
What You’ll Be Doing
As Service Manager, you’ll be at the heart of the service, responsible for both strategic development and day-to-day operations. You’ll lead, motivate and support a dedicated team including a Deputy Manager, Project Workers, Duty and Night Staff, Cleaners, and locums. In addition to:
- Manage the service rota and ensure smooth operational delivery.
- Build strong partnerships with external agencies to enhance outcomes for residents.
- Champion inclusive support, including working closely with the Women’s Safe Space to address the specific needs of female residents.
- Ensure the service meets contractual obligations and reflects best practice.
- Continuously review and improve service delivery in line with St Mungo’s policies.
- Support residents with high-quality, strengths-based care and advice tailored to their goals.
- Monitor budgets and provide insightful reports using both quantitative and qualitative data.
About You
We’re looking for someone who is a confident and compassionate leader with experience in hostel or service management, as well as:
- Skilled in communication, problem-solving, and emotionally intelligent leadership.
- Committed to continuous improvement and passionate about making a difference.
- Able to navigate complex challenges and maximise available resources to support residents.
We’d always like to hear from people who want to help transform lives. Not sure if you have the skills and experience you need for the role? Apply and we’ll let you know!
We are working hard to create a diverse and fully inclusive culture where everyone feels valued and we welcome applications from all under-represented groups, particularly Global Majority candidates who are underrepresented at this management level.
How to apply
To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.
To find out more and apply please go to the St Mungo’s careers page on our website.
Closing date: 10am on 2nd September 2025
Interview and assessments on: 12th September 2025
We are working hard to create a diverse and fully inclusive culture where everyone feels valued and we welcome applications from all under-represented groups, particularly Global Majority candidates who are underrepresented at this management level.
What we offer
- Excellent Development and Growth Opportunities
- A Diverse and Inclusive Work Place
- Great Pay and Other Benefits
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
We are looking for an enthusiastic and knowledgeable weather and climate scientist to join us at The Royal Meteorological Society (RMetS) as the Science Engagement Officer.
This is an exciting career opportunity for an individual who is keen to use their skills and knowledge to make a positive impact and advance the understanding of weather and climate in society through informal education. In this role, you will provide scientific support across science engagement project development, delivery and wider RMetS team operations. Reporting to the Head of Publishing and Scientific Engagement, you will have responsibility for developing training materials and co-delivering sessions for our climate change communication training, and you will deliver RMetS early career initiatives such as our career events. You will also create engaging content for various RMetS activities and stakeholders, and work with the media to enhance public awareness of weather and climate.
If you have a passion for weather and climate science coupled with a relevant graduate degree or higher, this could be the perfect role for you.
What you will do in the role:
- Develop training materials and co-deliver sessions for our RMetS training programme, including climate change communication training.
- Deliver youth and early career activities including events, training, the RMetS mentoring scheme, publishing and membership initiatives.
- Support RMetS career activities, producing career guidance, booklets and running workshops.
- Work alongside the RMetS Membership and Accreditation Manager to develop and maintain the Student Ambassador Scheme.
- Generate content across RMetS activities including scientific publishing, events, Society websites, special projects and COP/IPCC initiatives.
- Support the Society’s membership publication in the development of Society focused content and other content relevant to our membership.
- Support increasing opportunities for engagement with the media, deliver regular interviews, and work on activities to improve the communication of academic research into mainstream media.
- Design and deliver public engagement activities, e.g. Weather Photographer of the Year touring exhibition, citizen science projects, and outreach training.
- Work with the RMetS Science Engagement Fellows on Insurance Special Interest Group and Energy Special Interest Group sector-specific projects and their associated outputs.
- Support ad hoc formal education initiatives.
Essential criteria you will need to demonstrate:
- A background in weather and climate, either through: a degree in a scientific field relevant to weather and climate; OR a Master’s degree within a scientific field relevant to weather and climate, with a minimum of three subsequent years working in industry.
- Extensive knowledge across weather and climate, and evidence of involvement in activities to ensure ongoing current knowledge across diverse areas.
- Experience in communicating scientific concepts and information to a different range of stakeholders (for example policy makers, the wider scientific and social science community, or the general public).
- A friendly and open-minded approach, with strong interpersonal skills and the ability to work well in a small team.
- Excellent written and verbal communication skills, able to prepare documentation for outside stakeholders and willing to communicate with the media.
- A people person who has the confidence to proactively reach out to and communicate with a diverse range of stakeholders.
- Excellent organisational skills including the ability to manage time effectively, balance multiple projects with strong attention to detail.
- Ability to think creatively, be innovative and embrace new ideas and ways of working.
Desirable skills
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One years work experience post degree, or evidence of work experience/secondment.
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Experience and keenness in public engagement and science engagement activities to a variety of audiences.
What you can expect when you work for the Royal Meteorological Society
- Hybrid working, 2 days per week at home and 3 days per week at the RMetS Headquarters in Reading (Tuesday to Thursday).
- Permanent, full-time role (37.5 hours per week), with options to consider flexible working.
- 25 days holiday per year in addition to 8 public holidays and an extra day off on your birthday.
- 10% employer pension contributions.
- Private healthcare.
If you would like to grow in this challenging and exciting Science Engagement Officer position, working in a well-respected and internationally renowned charitable organisation with Royal charter, we would love to hear from you. For more information about us, please visit our website.
Recruitment information and timetable
- The deadline for applications is 18th September 2025.
- To apply please click the link and apply through CharityJobs, with a full CV and detailed cover letter explaining how you meet the essential criteria for this role.
- Interviews are expected to take place once the deadline for applications has closed with some flexibility for interview times outside of core working hours.
- The Royal Meteorological Society values diversity of background and perspective and is committed to treating all people equally and with respect irrespective of their age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We value diversity of background and perspective.
- We are particularly committed to the employment and career development of disabled people. As part of this commitment, we operate a guaranteed interview scheme for disabled applicants who meet the essential criteria for the role they have applied for and we will proactively consider all reasonable adjustments to facilitate employment with us. If you wish to apply under this scheme, please indicate this in your covering letter.
The client requests no contact from agencies or media sales.
Job Title: Refuge Worker
Location: Lambeth, London
Salary: £14,428.56 per annum, Inclusive of London Weighting, which may not be applicable depending on your home location and any agreed permanent homeworking arrangement
Contract type: Part Time, Permanent
Hours: 18.75 hours per week ((Monday, Wednesdays and Fridays. As part of this role, you will be required to participate in an out-of-hours on call Rota).
We are looking for a Refuge Worker to work within our culturally specific refuge to provide specialist, high-quality support to women and children escaping domestic abuse. Based in Lambeth, London, this role involves delivering practical and emotional support to survivors, ensuring their safety, and helping them rebuild their lives. You will create a safe and welcoming environment in line with Refuge’s values and commitment to ending violence against women and girls.
As a Refuge Worker, you will support women through crisis, providing keywork sessions, safety planning, and advocacy. You will assist with accessing housing, welfare, legal support, and other essential services while maintaining accurate case records. You will also play a vital role in ensuring the effective operation of the refuge, managing referrals, and working collaboratively with partner agencies. The ideal candidate will be a compassionate and resilient individual with strong communication and organisational skills. While experience in the Violence Against Women and Girls (VAWG) sector is beneficial, we also welcome applications from those with transferable skills and a commitment to supporting survivors. Above all, we value individuals who are dedicated to making a difference, thrive in an inclusive environment, and are committed to their own personal development while supporting others.
This is a fantastic opportunity to contribute to a meaningful cause while developing valuable frontline support and advocacy experience. Refuge offers ongoing training, professional development, and a comprehensive benefits package, ensuring that our staff are valued and supported in their roles. If you are passionate about empowering survivors and want to be part of a dedicated, compassionate organisation, we encourage you to apply.
Closing Date: 2nd September 2025
Interview Date: 18th and 19th September 2025
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Do you want to work with a vibrant, dynamic and youth driven organisation that is committed to creating healthy futures for British children by improving the food system?
Be part of the creative, agile and growing team behind Bite Back 2030’s exceptional teenage activists. Join us as our Communications & Content Senior Manager (parental leave cover) and contribute to our journey to help make the food system healthier and fairer. See below for more details about the role and how to apply.
About the Role
We are seeking a confident, experienced and mission-driven Communications & Content Senior Manager to join Bite Back on a fixed-term parental leave cover contract. This role will take on the leadership of Bite Back's content and communications function during a critical and exciting time. You'll be stepping into an award winning, insight-led, youth-centred organisation that is transforming the way food system campaigning is done in the UK.
This role requires a bold and dynamic communicator who can lead storytelling, oversee content strategy, and guide a high-performing team to deliver integrated campaigns across our owned and earned channels. We’re looking for someone with a strong editorial eye, people management skills, and the confidence to lead in cross-organisational settings. You’ll work closely with our campaigners, young spokespeople, and senior team to ensure we continue delivering creative, culturally relevant and impactful communications.
The Comms & Content Senior Manager will be responsible for leading our creative storytelling. They will oversee the production of high quality content for all of Bite Back’s channels and communications moments. They will be a strong leader, serving as a guardian for our brand narrative and upskilling the team to deliver high quality content tailored to the channels and audiences that will advance Bite Back’s impact. They will support the Head of Communications with the execution of Bite Back’s overarching communications strategy, ensuring our content and media coverage consistently contribute to our brand and campaigns objectives.
Skills and Experience
The ideal candidate would have the following:
Essential
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Demonstrable experience in leading content strategy and production across multiple social platforms
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Experience managing communications teams and working cross-functionally
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Strong editorial and storytelling skills, with the ability to adapt tone and format
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Comfort working at pace and in reactive media environments
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A collaborative mindset with strong relationship-building skills
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Familiarity with analytics and insight tools to inform content development
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A commitment to Bite Back’s values: Fresh, Resilient, Respectful, Energetic, Real
Desirable
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Experience in a youth-facing or campaigning organisation
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Understanding of UK food systems, public health, or policy comms
Please see our Job Description and application pack for more information on the role, key responsibilities and instructions on how to apply.
At Bite Back 2030 we are committed to ensuring our staff is representative of the diverse world around us and therefore we encourage candidates with a range of lived and professional experiences to apply. We particularly welcome applications from people of colour, LGBTQ+ people and disabled people. We will use positive action under the Equality Act 2010 to appoint from these underrepresented groups if two candidates are equally qualified.
Please note: Owing to the nature of this role, any offer of employment with Bite Back will be subject to a satisfactory enhanced DBS check.
Please read the attached Job Description for instructions on how to apply. You will need to submit a CV as well as the answers to four questions in your Cover Letter.
OUR MISSION IS TO CHANGE THE WAY UNHEALTHY FOOD IS MADE, MARKETED AND SOLD, ESPECIALLY TO CHILDREN.
The client requests no contact from agencies or media sales.
About A4ID
Advocates for International Development (A4ID) is a Civil Society Organisation (CSO) with a vision to see the law and lawyers play their full part in the global eradication of poverty and advancement of the UN Sustainable Development Goals (SDGs). A4ID seeks to be an authoritative voice of the legal community, to inspire and enable lawyers to join the global fight against poverty, and to ensure that legal support is available for those engaged in that fight. A4ID achieves this vision and mission through its innovative pro bono broker service and larger strategic pro bono projects, in addition to its education and training programmes, thought leadership and policy work, and international Rule of Law Expertise programmes and projects.
Purpose of the Role
The Project Consultant will manage the delivery of the Legal Pro Bono Rwanda (LPBR) project in Rwanda, implemented by A4ID and funded by Clifford Chance Foundation. Working closely with the A4ID team in the UK and partner organisations in Rwanda, this role will ensure all project activities are delivered on time and on budget and in line with A4ID’s overarching strategy and specific strategy for Rwanda. You will also support any other ongoing projects in the region and will play an active role in fundraising to support activities and project development for Rwanda and broader A4ID activities. The Consultant will also work closely with A4ID’s regional office in Kenya. You will also be driving fundraising in the region.
To Apply
Interested candidates are requested to send a CV and cover letter via the Apply button. The cover letter must include why you are interested in this job, how you match the person specification, and provide specific examples from your professional experience, skills and knowledge.
Closing date: 30 September 2025.
Interested candidates are requested to send a CV and cover letter. The cover letter must include why you are interested in this job, how you match the person specification, and provide specific examples from your professional experience, skills and knowledge.
Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country. Our retail stores play a vital part in helping us achieve our mission by bringing in significant revenue generation, building awareness and engaging local communities.
Join our team and be part of a dynamic retail environment where your can-do attitude makes a real difference. We're looking for courageous individuals who take initiative, considerate team players who put customers first and trustworthy colleagues who take pride in what they do. If you thrive in a collaborative workplace and enjoy helping people, we'd love to hear from you.
As an Assistant Retail Manager, you will join an incredible team and support them to encourage sales, provide excellent customer service, and uphold the highest standards of stock presentation and store cleanliness.
The client requests no contact from agencies or media sales.
METRO is an equality, diversity and inclusion charity that runs health, community and youth services across London and the south-east. The charity started in 1984 as the Greenwich Lesbian and Gay Centre. Today METRO runs health and wellbeing services, supporting people experiencing issues around sexuality, gender, equality, diversity or identity.
The Head of Fundraising & Communications is a new role at METRO. The successful candidate will be responsible for leading METRO Charity’s fundraising efforts and overseeing the charity’s strategic communications, driving growth through individual giving, legacies, corporate partnerships, community fundraising, and trusts and foundations. This role also encompasses enhancing METRO’s public profile and engagement strategies in alignment with the organisation’s values and goals.
The Head of Fundraising & Communications will oversee the development and implementation of comprehensive fundraising strategies, and provide oversight of the organisation’s overall communications and engagement with key stakeholders, ensuring alignment with income generation objectives. This role will ensure that fundraising initiatives are effectively integrated with the charity’s strategic communications to develop and engage a strong supporter base.
The client requests no contact from agencies or media sales.
Senior Multimedia Producer
Are you a creative storyteller with a strong eye for emotionally compelling content? Do you have a passion for multimedia and a desire to use your skills to make a real impact?
We’re looking for a Senior Multimedia Producer with 5+ years of experience to join our busy and collaborative content and creative team. In this pivotal role, you'll bring stories to life through video, animation, and multimedia content that supports people living with lung conditions and drives change through campaigns and fundraising.
Asthma + Lung UK is the only charity in the UK fighting for everyone with a lung condition, aiming for a world where everyone can breathe with healthy lungs. We fund cutting-edge research, provide advice and support for the 12 million people who will get a lung condition during their lifetime. We also campaign for clean air and for better NHS diagnosis and treatment.
Reporting to our Creative Lead and managing our Multimedia Producer,
you’ll lead on the development, planning, and delivery of engaging, audience-focused multimedia projects across platforms. Whether it’s health advice, campaign storytelling, or awareness-raising content, your work will help amplify our message and reach the people who need us most.
You’ll bring creative flair, technical expertise in Adobe Creative Suite, and a sharp eye for narrative and audience engagement. You’ll be comfortable managing shoots, freelancers, and timelines, as well as coaching junior team members. A collaborative team player, you’ll stay ahead of content trends and platform best practices, always bringing fresh ideas and a people-first approach to storytelling.
As well as a competitive salary, you’ll enjoy a range of benefits including 30 days annual leave (plus bank holidays), membership of a health cash plan, employee assistance programme, cycle-to-work scheme, interest-free annual season Travelcard loan and pension scheme. This is a fantastic opportunity to join an organisation committed to being the driving force behind the transformation of lung health.
Location: Hybrid working between the Aldgate, London office and home
Salary: £37,000- £39,000 per annum
Contract: Permanent and full-time
Closing date: 11.59pm Monday 08 September 2025
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
For Us Too (Thanet, Canterbury and Swale) is a local parent driven charity providing information, support and family focused social events for children with disabilities and their families.
We are looking to recruit an experienced Manager to lead this local parent driven Charity.
You will be responsible for leading the team of Family support officers and volunteers with the varied activities that the Charity provides, particularly regarding our supporting education program and supporting families with guidance on all aspects of their child’s wellbeing.
If you have relevant knowledge and/or experience of working within the area of children with disabilities and families, have experience of leading a team, are well organised, flexible and able to work with a range of professional/external agencies we would like to hear from you.
The position requires an enhanced DBS disclosure and the ability to regularly travel around Kent with some evening and weekend work.
Main Duties and responsibilities
- To manage all operational activity of the charity according to the strategic direction provided by the CEO and Board of Trustees
- To be responsible for all aspects of staff management and supervision
- To be responsible for all aspects of external contract management and performance, including monitoring and reporting KPI outcomes to funding bodies
- To report to the CEO, providing reports and accurate, up to date information pertaining to contracts and new business
- To undertake all aspects of business development including identification of funding opportunities, bid-writing and tender submissions
- To work in partnership with charities ensuring co-ordination and co-operation in relation to contract delivery and performance
- To maintain existing and develop new partnerships with statutory, voluntary and private sector organisations for the benefit of disabled children, young people and their families
- To be responsible for updating and revising the charity’s Business Plan and fundraising Strategy, in accordance with the CEO’s and Board’s strategic direction
- To develop and maintain policies and procedures in accordance with the CEO’s strategic direction
- To undertake any other relevant duties within the overall scope of the role, as requested by the CEO and Board of Trustees.
We aim to relieve poverty and social exclusion experienced by families with disabled children and young people living in East Kent.


Job Title: Domestic Abuse Helpline Advisor
Location: Homeworking with a requirement to occasionally work at Head Office (Vauxhall, London)
Salary: £28,857.12 per annum, inclusive of London Weighting allowance if applicable
Contract type: Full Time, Fixed Term (Until 31 March 2026 with possibility of extention)
Hours: 37.5 hours per week (As part of this role, you will be required to participate in an out-of-hours rota that includes evenings, weekends and night shifts)
This is an opportunity to join Refuge as a Domestic Abuse Helpline Advisor to provide high quality practical and emotional support to survivors of domestic abuse and other forms of violence and abuse, including those at the point of crisis.
Helpline Advisors are responsible for providing high-quality, empowering, emotional and practical support, assistance and information to women and those supporting them, who contact the Freephone 24-hour National Domestic Abuse Helpline, run by Refuge. Helpline Advisors deliver one to one support to women and those supporting them to ensure that they are provided with a safe, supportive and welcoming service, enabling women to understand their rights, make decisions and increase their options. The job involves working across multiple platforms including phone and live chat, to inform survivors of the full range of civil, criminal and practical options that might increase their safety.
Please note that this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
As part of this role, you will be required to participate in an out-of-hours rota that includes evenings, weekends and night shifts.
Closing date: 09:00am 1 September 2025
Interview Dates: 18th,19th,22nd and 23rd September 2025
The client requests no contact from agencies or media sales.
We have an exciting opportunity for a Triage & Early Intervention Officer (External Services) to join the National Contact Centre team in Cardiff, working 37.5 hours a week. This is for 12 months fixed term.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you…
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday & options to buy or sell annual leave
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, gym, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Access to EDI networks and colleague cafes
- Cycle to work scheme & season ticket loans
- Ongoing training & support with opportunities for career development & progression
About the role:
This role is based at our National Contact Centre in Cardiff.
As a Triage & Early Interventions Officer you will: -
- Act as the first point of contact for clients referred in to the service, ensuring that comprehensive impact and risks assessments are completed and a tailored response to each client's needs is provided.
- Carry a caseload of clients who require more immediate and short term interventions, referring on those with more long term needs either internally or externally. Ensure each victim receives an individually appropriate tailored support and information service that fully meets their needs, keeping complex needs central to all processes and decisions.
- Ensure that support plans are developed with clients where appropriate.
- Maintain accurate and confidential case management records and contribute to monitoring information for the service.
- Work as part of a team to ensure that all outcomes and KPI measures are met relevant to the local contract.
You will need:
- The ability to undertake impact and risks assessments and identify appropriate support
- The ability to manage a demanding workload and to meet a range of conflicting deadlines
- Excellent telephone and IT skills required to use a database and undertake all administrative and reporting requirements
- Experience of delivering a service and working directly with clients in a statutory, voluntary or community work setting
- Experience of safeguarding issues and legislation relating to both child protection and vulnerable adults
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Project Workers are responsible for the smooth day-to-day running of the centre and drop-in services. This role includes practical tasks alongside one-to-one support work with clients, across varied areas of need (e.g. homelessness and housing, health, addiction, criminal justice, employment). Project Workers coordinate with colleagues, volunteers and external partners to deliver a safe, welcoming and inclusive environment in which people get the help that they need to make positive changes and move on in their lives.
Our service opens 7 days a week and we're looking for a Project Worker to work full time, Saturday - Wednesday, 8.30am-4.30pm.
The job is open to anyone with the experience and skills listed below, whether gained through paid or voluntary roles. The post is subject to DBS and reference checks.
What we're looking for:
- Experience of working with people in a public or community setting.
- Experience of working in a team.
- Experience of handling challenging behaviour with confidence.
- Experience of delivering varied tasks within a set timeframe.
- Able to communicate clearly and to remain calm under pressure.
- Able to offer a friendly, non-judgemental service to people experiencing homelessness, addiction, mental ill health, and other challenges.
- Able to maintain professional boundaries (training will also be provided).
- Able to write and speak concisely in plain English.
- Understanding of, and commitment to, diversity, equality and inclusion.
Catching Lives supports people who are homeless or insecurely housed in Canterbury and East Kent. Our vision is of a society where everyone has a safe place to live and the opportunity to lead a fulfilling life. Our day centre is a minute’s walk from Canterbury East station. We open every day of the week to provide basic facilities (food, showers, laundry) alongside one-to-one support to help people improve housing, health and social connection. We also run a programme of arts and activities, and host specialist services from partner agencies.
Our vision is of a society where everyone has a safe place to live and the opportunity to lead a fulfilling life.
The client requests no contact from agencies or media sales.