Unbranded

Customer Services Manager

Position: Assistant Visitor Services Manager
Location: Edinburgh, EH8
Job type: Full Time, Permanent
Hours: 37.5 hours per week, Monday to Sunday
Salary: £24,000 + Benefits

Closing Date: 23 October 2019

About the role:

It's inspiring the team who present magnificence every day.

It's the collaboration and the community spirit. And it's presenting one of the world's greatest art collections. This is what makes working for our client so different.

Their outstanding Visitor Services team help thousands of visitors, from around the world, to enjoy beautiful works of art and the magnificence of the Palace every year.

Helping to lead the front line team, you'll make sure they are ready to meet the day's demands, offering a warm welcome to every visitor who comes through the door. Every day, you'll engage them in briefings, co-ordinate roles and be the first port of call for any queries.

Responsibilities:

You'll train, motivate and guide your team, monitor their progress and support ongoing personal development, inspiring them to deliver their very best.

You'll also oversee the day-to-day operations on site, including visitor route access, security and presentation, as well as helping to organise special events and tours.

It's a busy environment and no two days will be the same. But whether you're running through opening checks ahead of a busy day, or recruiting new talent for your team, you'll be the driving force behind a truly memorable visitor experience

About you:

-Have some experience managing a team, preferably in a customer-facing environment.
-You're an outstanding team player who is confident communicating with all kinds of people and enjoys getting the best out of them.
-Along with an organised approach, and excellent IT skills, you'll be able to manage and adapt to a varied workload, both in the office and on the visitor route.

This is your opportunity to develop your manegerial skills and help to deliver the exceptional.

To view the full job description and to apply for this vacancy, please click on the apply button which will direct you to their website.
You may have experience of the following: Assistant Visitor Services Manager, Visitor Services Manager, Assistant Visitor Experience Manager, Visitor Experience, Customer Service, Assistant Customer Service Manager, Assistant Operations Manager, Visitor Experience Manager, Visitor Experience, Customer Service, etc.

Ref: 89659

Shop Manager - Edinburgh
Part time - 35 hours per week, permanent
£18,833.65 per annum plus excellent benefits
(starting salary subject to experience)

Cats Protection is the UK’s leading feline welfare charity. We now help around 193,000 cats and kittens through our network of over 250 volunteer-run branches and 36 adoption centres and homing centres.

We are seeking a Shop Manager who is looking to make their mark in a high profile store in Edinburgh. Combining commercial acumen with creativity, you will lead a team of staff and volunteers to deliver the highest standards of customer service and presentation in order to maximise income for cat welfare.

This is an exciting opportunity to manage a successful store, market and promote the store within the community and build an exceptional team that are committed to raising funds to support cats and kittens in our care.

We’re looking for an individual who is highly self-motivated, positive and resilient and who has previous retail and people management experience. A strong communicator with excellent organisational skills, you will have the ability to build and maintain positive working relationships with a variety of people and have good knowledge of the issues relating to recruiting and retaining volunteers. Experience of working to targets and KPIs within a retail environment is essential.

To reward you, we have a pay scheme which provides the opportunity to progress within your pay band, subject to satisfactory performance. We also offer a range of benefits which include a generous holiday entitlement, a competitive pension offering, a private medical scheme, and a death in service scheme.

Cats Protection is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity

For further information and to apply, please click on the link below.

Closing Date: 17 October 2019
Interview Date: late October 2019

Sustrans is the charity making it easier for people to walk and cycle, by connecting people and places, creating liveable neighbourhoods, transforming the school run and delivering a happier, healthier commute.  Take the next step on your Sustrans journey by joining our Infrastructure team in Scotland:

Infrastructure Manager, Places for Everyone

(Ref: SUS2770)

£31,028 per annum

37.5 hours per week – based in Edinburgh

This exciting role will have the responsibility of managing the delivery of the Places for Everyone challenge fund. Supported by Scottish Government, Places for Everyone is an annual challenge fund for the delivery of safe and attractive infrastructure that enables more walking, cycling and wheeling for everyday journeys. In this role you will manage the delivery of a wide range of projects and will work in partnership with an equally wide array of partners. Projects can range from rural paths, to urban crossings, to town wide strategy development and all require an open, fair and robust application process which this role will review and strengthen.

With substantial experience overseeing the planning, development and delivery of projects in the urban environment, including the co-ordination of  funding bids and budget management, you will have previously worked in partnership with other groups and organisations and have the ability to influence key decision makers, politicians and transport directors. To achieve this, your written and verbal communications skills will be excellent as will be your negotiation and advocacy skills. You will also have a good understanding of Scotland’s political and physical geography and be committed to the promotion of sustainable transport.

Closing date for the receipt of completed applications is 9am Friday 25 October 2019.  Interviews will take place in Edinburgh on Friday 1 November 2019.

Maternity cover contract until May 2020

Closing date: 24 October 2019 at 11.30pm*

We're looking for an inspirational people person to join us as an Assistant Manager in our Edinburgh Forrest Street shop. You will be pivotal in assisting the Shop Manager in leading and empowering a team of volunteers to engage with the local community on Shelter's cause, maximising the contribution of gifts of time from volunteers, the gifts of products from our donors and the gift of income from our customers.

You will be the ambassador of Shelter on the high street; raising vital money for our cause. If you want to make a real difference to people at risk of homelessness, this is a unique opportunity to do just that.

Benefits
We offer a wide range of benefits including 22 days annual leave (pro rata for part time), enhanced maternity/paternity leave, childcare vouchers and interest free travel loans. Our employees also have access to a tenancy deposit loan, cycle to work scheme and an employee assistance programme.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

At Shelter Scotland, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Contract Type: Permanent 

Hours: Full time - 35 hours a week

Location: Edinburgh

In The Prince's Trust, this role is known as Prince's Trust Executive. 

This is restricted to male applicants, as having regard to the nature and context of the work involved, there is an occupational requirement for someone of a specific gender for reasons of privacy and decency.

We are looking for a someone who will support our Young People activity in one of our key areas Central and South East, with flexibility to travel across the region.

You will work directly with young people, volunteers and partners to deliver programmes and activities to support and encourage young people to live, learn and earn. We are looking for individuals who engage in challenges with optimism and resilience, who are adaptive and flexible, ready to embrace change and innovation.

You will be a natural and effective communicator, passionate about delivering excellent customer service and making the right decision for young people. Working as part of a team within a defined geographical area, you will work with clear objectives to 'connect', 'progress' and help 'transform' the lives of young people who need us most. 

We would like you to be experienced in providing one to one support and delivering high quality learning and development sessions through a variety of mediums including Adventurous Activities.

To support our delivery requirements across Edinburgh, we are particularly interested in receiving applications from individuals with some of the following:

*A sound understanding of how Outdoor Education can be adjusted and applied in an urban setting

*Good Outdoor group management experience

*A minimum of two NGB qualifications from: Summer Mountain Leader /Walking Group Leader assessed - Rock climbing Instructor/Climbing Wall instructor - Paddle Sport Leader or Instructor - MIAS Level 2 or British cycling Level 2

*Skills or Training evidence in a third adventurous/outdoor activity

*First Aid qualification with outdoor focus and relevant to other qualifications (BASP, REC, etc.)

*D1 driving licence

About The Prince's Trust

We are a youth charity whose mission is to help young people transform their lives by developing the confidence and skills, to live, learn and earn. This year we will support more than 70,000 young people through a range of proven programmes, with three in four achieving a positive outcome!

We have a bold ambition to extend the reach and impact of our work and help one million more young people transform their lives over the next ten years.Our job is to inspire them, support them and release their potential, so that they can thrive and society can prosper.We will focus on innovation, to ensure we adapt and remain relevant in a rapidly changing world.We owe it to ourselves and the young people we serve, to do the best work of our lives and to help give them an increasing stake in our economy and society. They are the key to a positive and prosperous future for all of us.

To help us realise our vision, we are changing our approach and looking at innovative ways to develop and enhance our ways of working.This has led to the creation of exciting new opportunities across The Prince's Trust at all levels based throughout the United Kingdom.

The Prince's Trust is committed to safeguarding, protecting and promoting the welfare of the children and young people we work with. Successful applicants to roles at The Prince's Trust will be subject to criminal vetting checks, and where necessary for the role, a check at an enhanced level will be required.

To apply for this vacancy please go to our website and complete the online application.To help you with the supporting statement section, you may want to download a copy of the Prince's Trust Behavioural Framework.

A NOTE FOR RECRUITMENT AGENCIES

We prefer to hire people directly, but we do have a preferred supplier list for when we'd like a helping hand. We'll be in touch if we need you.

Sustrans is the charity making it easier for people to walk and cycle, by connecting people and places, creating liveable neighbourhoods, transforming the school run and delivering a happier, healthier commute.  Take the next step on your Sustrans journey by joining the Infrastructure team in Scotland:

Partner Development Support Officer, Places for Everyone

£21,947 per annum (Ref:  SUS2768)

30 to 37.5 hours per week to be worked in 4 or 5 days – based in Edinburgh

This exciting new role will support partners within and/or applying to the Places for Everyone (PfE) programme, to design, organise and deliver events and activities that support the development of PfE projects. The Places for Everyone programme provides grant funding to all 32 Scottish local authorities, statutory bodies and educational institutions for the creation and improvement of cycling, walking and wheeling infrastructure. This role will provide administrative support to the programme ensuring potential applications are recorded and monitored efficiently, and will assist the smooth running of PfE by planning judging panels and steering groups for most ambitious project applications. 

With a good standard of education, you will have experience of building and maintaining good working relationships with partner organisations and individuals and of developing administrative processes. With excellent written and verbal communications skills, you will have good presentation skills and strong time-management skills with the ability to plan and prioritise your own workload. You will also be committed to the promotion of sustainable transport.

Closing date for the receipt of completed applications is 09:00am on Monday 21 October 2019.  Interviews will take place in Edinburgh on Monday 4 November 2019.

Sustrans is committed to reducing inequality, valuing diversity and enabling inclusion.  We welcome applications from people with the appropriate skills from all parts of the community.

Finance Business Partner (ref: SUS2748)

£35,388 per annum

37.5 hours per week - based in Edinburgh

As a senior member of Sustrans’ finance team, this role ensures that finance and the way we use and think about our money is front and centre of the transformation agenda for the charity, as we move into a new strategic plan period. This role will also work as part of Sustrans’ senior leadership team in Scotland, leading the financial and accountancy support for the c£60m government-funded Scottish active travel programme.  

Sustrans Business Partners provide a comprehensive professional accountancy and general financial advisory service to leaders, managers and staff within the areas of the organisation for which they are responsible. Finance is brought out of the back office and an active partnership between finance and operations is created. This includes providing 'real time' financial support and analysis, being a trusted adviser, providing information which enables effective decision making and informing the development of strategic and operational plans.

Educated to degree level or equivalent and part-qualified in Chartered accountancy – ICAEW, CIMA, CIPFA, ACCA – you will have substantial experience in a related position and proven experience of providing finance advice and support to budget holders.  You will also have experience of the preparation of budgets and management accounts and in the interpretation of accounts.  You will be accurate, organised and methodical, be able to prioritise your workload to meet deadlines whilst using your excellent communications and interpersonal skills to build effective working relationships.  A knowledge of accounting for charities and a commitment to the promotion of sustainable transport would be an advantage.

Closing date for the receipt of completed applications is 9am Monday 28 September 2019.  Interviews will take place in Edinburgh on Wednesday 6 November 2019.

Sustrans is committed to reducing inequality, valuing diversity and enabling inclusion.

 We welcome applications from people with the appropriate skills from all parts of the

community.

Communications Project Manager – Reframing Homelessness

Department: Policy and External Affairs

Reporting to: Head of Marketing & Communications

Location: Based in London, Edinburgh, Cardiff or Swansea with regular travel between all four locations (including a minimum of two days every fortnight in London)

About us
Crisis is the national charity for homeless people. We help people directly out of homelessness, and campaign for the changes needed to solve it altogether. We know that together we can end homelessness.

About the role
This is a unique opportunity to shape public thinking on homelessness and build support for the solutions that will solve the homelessness crisis once and for all.
Crisis has worked with the FrameWorks Institute on a leading-edge research programme into how the British public understand homelessness, and how we can shift thinking on the issue. With funding from Comic Relief, we’re now looking for a Strategic Communications Project Manager to lead the implementation of a groundbreaking new, evidence-based communications approach across Crisis, the homelessness sector and the media.

Benefits
As a member of the team you will have access to wide range of employee schemes and benefits including:

• Interest free season ticket loan
• Interest free bicycle loan
• Rent deposit loan scheme
• Childcare voucher scheme
• 8% employer contribution pension

Alongside our excellent staff benefits, we are committed to your ongoing training and development to build your skills, experience, and career.

Interview dates: Tuesday 5 November

At Crisis we value diversity, promote equality, and challenge discrimination, and we encourage and welcome applications from people of all backgrounds.

Living Landscape Programmes Manager

Edinburgh

Permanent

35 hours per week

£31,500 pa

 

Our client has an exciting opportunity for a highly motivated and delivery focussed individual to take up the role of the Living Landscape Programmes Manager.

Based in Edinburgh and Cumbernauld, with regular travel required to other locations throughout the country, the manager will input at a variety of levels.  They will provide strategic input and leadership to ensure the delivery of multiple partnership project objectives already in place, through to engaging with tasks to support the delivery of these projects.  In addition they will seek opportunities for our client to engage in and develop new high impact projects across the sharing, resourceful and active landscape-scale conservation community.

Monitoring, evaluating and reporting the impact of this work to funders, policy makers and stakeholders are all vital elements of this role.

The successful candidate will be educated to degree/HND level or have substantial experience in successfully managing extensive environmental work programmes.

They will have a strong track record in partnership working across a range of stakeholders, communities and geographic locations.   Importantly, they will have an understanding of practical and ecosystem scale nature conservation project management and land use policy, and how this aligns to local community engagement and empowerment.

Budget management skills, a natural communicator and the ability to develop and lead teams of partners, staff and volunteers will also be key to being successful in this role.

Harris Hill are excited to be working with a Scottish arts and education charity to identify they're next Director of Finance & Operations. This role is a hugely important role for the organisation as the position is a member of the senior management team and has overall responsibility for finance, operations and day to day operations.

Based in Edinburgh this organisation promote literacy through reading and writing programmes throughout Scotland.
The role has reports into the CEO and has supervisory responsibility for 6 staff members,

Key responsibilities
- Contributes to the development and delivery of the strategic business plan
- Leads on the development the financial strategy, policy, systems and controls
- Leads on financial planning, budgeting, analysis and reporting to SMT and the Board
- Lead on the charity's people strategy, taking responsibility for all HR related policies and practices, including performance management and staff development
- Lead the delivery of day to day HR services to managers and directors across the organisation through the line management and support of the HR Advisor
- Monitors and delivers compliance with relevant statutory, regulatory, accounting and legal requirements
- Acts as an ambassador, promoting the organisations work and reputation

Experience & skills
- CCAB qualified accountant or equivalent business and financial management experience (e.g. MBA)
- At least 5 years' experience at senior management level in a complex organisation including evidence of creating and delivering organisational strategy and policy
- Experience of leading in specialist professional areas with a proven ability to inspire confidence at all levels of the organisation
- At least 5 years working experience preparing and reporting on statutory and management accounts to Board Level
- Significant experience of taking responsibility a range of corporate services, such as office facilities, IT, HR and property
- Strong relationship building skills with the ability to build and develop relationships with colleagues and stakeholders
- Excellent verbal and written communication skills with the ability to effectively present at board level
- Considerable team leadership, line management and people development experience

Bid Solutions Manager - Cultural Organisation - Edinburgh - £400/day Umbrella

Are you a talented bid/proposal developer with extensive experience in competitive tendering and business development?

Do you have an in depth understanding of project management life cycles, with specific reference to standards and guidance?

Would you like to work for a leading cultural/educational institution with global reach?

I am working alongside a leading cultural organisation who are seeking a Bid Solutions Manager to focus on their exam distribution. This is a temporary assignment for 1-year, offering £400/day umbrella (inside IR35).

This organisation has a world leading brand, with this opportunity offering the chance to get involved in business critical projects.

In this role you will be responsible for:

• Creating a bid repository enabling the distribution team to bid for new opportunities with increased efficiency
• Delivering quality tender/proposal services of all contracts to both internal and external stakeholders
• Embedding effective processes, templates and systems which allow the business unit to deliver higher quality and more competitive proposals
• Oversee proposal teams through the full life cycle of the tendering process, ensuring that high quality proposal content is being written
• Liaising with regional and international teams
• Working closely with the Head of Business Development in risk management
• Track contacts and opportunities on the CRM system
• Supporting the growth ambitions of the distribution team by project managing bid processes

You will be ideally suited for this position if you have:

• Solid and extensive experience in proposal and tendering development
• Built a repository and/or boiler plates to increase bid efficiency
• Quality assurance experience
• Worked in a large and complex organisation
• Experience of managing a team and project managing bid processes

What next:

If you are interested in this position and would like to find out more, get in touch on:

Tel: 020 7269 6362

Email: [email protected]

ProTax is acting as an Employment Agency in relation to this vacancy.

Women’s Programme Team Leader

England, Scotland or Wales

Full time position, fixed term until 31st March 2021. 

This role could be based at GamCare’s headquarters in London, at one of GamCare’s partner offices or from home, depending on the location and preference of the successful candidate.

Salary: £28-33K per annum pro rata

_________________________________________________________________________________

There is a perception that problem gambling is only a ‘male issue’.  This is not true - gambling related harm affects women too, and the impact can be particularly severe for some of the most vulnerable women in our society.  Despite this, women do not come forward for treatment and there are few organisations that specialise in supporting women have robust pathways into gambling related treatment.

GamCare has received funding to help change this and is delivering a programme to build a nationwide network of local public sector and third sector organisations that work with women. The programme supports those organisations to enhance knowledge about gambling related harm to women, awareness of where help is available, and the skills to support their service users impacted by gambling related harm.

The Programme is delivered by a team of Outreach Officers based throughout all regions of England, Scotland and Wales.  The team is currently led by a Team Leader, highly supported by a Programme Manager and GamCare’s senior team.  As we expand, we are recruiting a second Team Leader to work collaboratively.  Are you the person to be able to lead, motivate and inspire this team? 

The Team Leader role will be critical to the success of this national flagship programme, making sure that all remote-working Outreach Officers feel well supported, and ensuring that all learning is spread across everyone who works with women and girls, and fed back into the national picture.  

You will be responsible for ensuring cohesion, consistency and collaboration across the different workstreams and will support the team by developing and coordinating service user engagement structures, training systems and learning resources.  You will lead on data and evaluation processes for the Programme, being responsible for making sure that local work is effective and delivering against its targets and objectives.  You will also role model good practice by delivering training yourself.

Passion, enthusiasm and commitment for the work will help to you to make sure that this important issue is given the attention it deserves.  Working closely with the Programme Manager and other Team Leader, you will also need to champion this important work internally and externally.

The successful candidate will need to be able to be an effective and supportive line manager, have good attention to detail and enjoy taking responsibility for processes.

If you are committed to seeing better support for vulnerable women and girls and think you would love to be a part of an innovative and dynamic initiative, then we would love to hear from you!

Further information about the programme is available on the Gamcare website, or for further information about the role, please contact:

Marina Smith, Programme Manager

Please complete the application form on our website

Closing date for applications: 9.00am, Tuesday 22nd October 2019

Interviews are likely to take place W/C 28th October 2019

Women’s Programme Outreach Officers

London, East Midlands, Scotland and Nationwide

(Roles may be based at home, within GamCare services, or our partner network services)

Full time position, fixed term contracts until 31st March 2021

Salary: £25-28K per annum pro rata

_________________________________________________________________________________

There is a perception that problem gambling is only a ‘male issue’.  This is not true – ‘gambling related harm’ affects women too, and the impact can be particularly severe for some of the most vulnerable women in our society.  Despite this, women do not come forward for treatment and there are few organisations that specialise in supporting women that have robust pathways into gambling related treatment.

GamCare has received funding from the Tampon Tax Fund specifically to help change this and is setting up the UK’s first ever programme designed specifically to address the issue of women and gambling. We will build a nationwide network of local public sector and third sector organisations that work with women and enhance their knowledge about gambling related harm and where help is available and give them skills to support their service users impacted by gambling related harm.

We are excited to recruit an Outreach Officer for the East Midlands and an additional Outreach Officer from any region in England (North East/North West/Yorkshire and Humber/West Midlands/East Midlands/East England/South East/South West/London).  You will join our new team and collaborate effectively with and be well supported by an enthusiastic and friendly national team. Outreach Officers will create excellent local links and embed themselves within the regional community to ensure there is national coverage for this flagship programme.  All roles are full time.

Candidates will need to demonstrate the ability to build successful relationships with partner organisations, deliver training, coordinate and facilitate networking opportunities and be a passionate advocate for both the programme and the treatment support services delivered by the wider GamCare partner network.  The work will not always be easy, as we will be working with partner organisations that have competing priorities and a constant demand on their time.  Passion, enthusiasm and commitment will help to you to make sure that this important issue is given the attention it deserves.

Successful candidates will be confident, self-motivated communicators, have good attention to detail and enjoy persuading and influencing. Working with a wide range of stakeholders, both internal and external, you will champion the work. 

If you are committed to seeing better support for vulnerable women and girls and think you would love to be a part of an innovative and dynamic initiative, then we would love to hear from you!

The role is a fixed term post, full time until end March 2021.  We are open to discussion about where the roles will work from in each region; some may be based in GamCare’s partner organisations, some home based.

This post may be subject to a Disclosure and Barring Service (DBS) check.

We do not accept CVs

Further information about the programme is available on the Gamcare website, or for further information about the role, please contact:

Marina Smith, Programme Manager

Please complete the application form on via our website

Please note, we are running a rolling recruitment process, so an early application is welcome and we reserve the right to close the application process when posts are filled.

If you have not heard from us by the end of October please assume you have not been successful on this occasion.

The Fife Coast and Countryside Trust (FCCT) is an organisation driven by a passion for Fife’s coast and countryside and committed to seeing people benefit from access to this valuable resource. We believe that our team are our greatest asset and look to employ people who bring a positive, energetic, constructive, and committed attitude to the work place.

We are currently looking for a new and enthusiastic member of our Senior Management Team based at Harbourmaster’s House in Dysart. The post holder will play a key role in the development and delivery of the Trusts Community engagement strategy.

Essential Characteristics

• A degree or equivalent professional qualification in a subject relevant to the post.

• Experience of managing staff and a demonstrable ability to lead, motivate, and develop diverse teams.

• A knowledge and understanding of the National Standard of Community Engagement.

• A basic understanding and experience of the legal framework, roles of partner agencies, and other stakeholders with a focus on strengthening participation and community engagement, particularly in the context of the Community Empowerment Act.

• The capacity to work independently and as part of a close team;

• Experience of project and budget management with a track record of delivering projects on time and on budget.

• A clear ability to take initiative, support a vision and drive innovative approaches to influence the actions of others.

• A full UK driving licence or access to a driver if disability prevents driving.