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Top job
Citizens Advice Southwark, Southwark (On-site)
NJC Scale 2 - £28,050 to £28,427 per annum
Assist in providing a quality service to clients through face to face and digital gateway assessment by supplying accurate guidance
Posted 2 days ago
Top job
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£55,000 per year
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Imago Community, Multiple Locations (On-site)
Up to £24,000 per annum
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£36,720 per year
Lead a strategic partnership supporting displaced people—drive collaboration & inclusion across Somerset’s communities.
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Age UK Camden, London (On-site)
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Age UK Camden Day Care Centres are looking to recruit a Day Care Officer 20 hpw a week shifts 4 x 5 hours across our two Day Care Centres.
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Blagrave Trust, London (Hybrid)
£48,000 - £55,000 per year
We are seeking a strategic connector to lead values-led partnerships across sectors and with the communities we serve.
Posted 1 day ago
Citizens Advice Southwark, Southwark (On-site)
£41,058 to £43,536 per annum
We are looking to recruit an experienced Money Advice Caseworker to supervise our money advice team
Posted today
Release - L.E.A.D.S, London (Hybrid)
£27,000 - £31,000 per year
We're looking for a committed Legal Adviser to join our dynamic social justice team. Is this you?
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Social Interest Group, London (On-site)
£27,000
Join our 24-hour support service which focuses on supporting individuals who have experienced long-term street homelessness
Posted 1 week ago
Social Interest Group, Luton, Luton (On-site)
£24,500
This is an exciting new role within a brand new contract to support the referral process from the Housing Solutions teams!
Posted 1 week ago
Social Interest Group, London (On-site)
£27,000
We are seeking a compassionate and dedicated Support Mentor to join our team based in RBKC
Posted 4 days ago
Page 1 of 29
Southwark, Greater London (On-site)
NJC Scale 2 - £28,050 to £28,427 per annum
Full-time
Permanent
Job description

“Providing free, independent, confidential and impartial advice”

Citizens Advice Southwark has a track record of delivering high-quality services from its offices in Peckham and Walworth and outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of our clients to bring about positive change through research and campaigns. 

Gateway Assessor

NJC Scale 2 - £28,050 to £28,427 per annum

Full-time – 35 hours per week

The role will assist in providing a quality service to clients through face to face, telephone and digital gateway assessment by supplying accurate, personalised, relevant information and guidance. You must have:

  • Recent experience of undertaking the role of Gateway Assessor or of providing information, advice and guidance to the public either through face to face, telephone and emails including experience of exploring clients’ problems and identifying appropriate next steps.
  • An understanding of the main enquiry issues involved in assessing clients' problems
  • Experience of using interpersonal skills, including sensitive listening and questioning skills to understand the needs of others, especially in the context of telephony
  • To understand, empathise with and be committed to the Service’s aims, principles and equal opportunities policies

Closing date: 9.00 am Wednesday Monday 16 July 2025

Interviews: Friday 18 July 2025

In return, we can offer you a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% of gross salary, an Employee Assistance Programme and training and development opportunities to continue your professional development.

Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

Posted by
Citizens Advice Southwark View profile Organisation type Registered Charity
Posted on: Thursday, 3 July 2025
Closing date: 16 July 2025 at 09:00
Tags: Advice / Information, Social Care / Development, Advocacy, Social / Support Work