There has never been a more important time to join the Age UK fundraising team. Against a backdrop of a broken social care system and millions already turning to Age UK for help, older people are amongst those hardest hit by the current pandemic. Calls to our trusted Advice Line have doubled and requests for telephone friendship have trebled. We have been moved by the public support for our Coronavirus Emergency Appeal, but we must raise vital future funds to ensure we can be there to help and support older people as they rebuild their lives.
Our Fundraising team has an ambition to grow our income beyond £60M in the next five years. We are investing in an ambitious Fundraising strategy to help us deeply engage more supporters and partners in our work, so that we can be there for the millions of older people who need someone to turn to.

About the role

Age UK has identified Philanthropy as an area of potential growth. We've created this new role to achieve this.

We're looking for an experienced, senior Major Donor fundraiser who shares our ambition - can see the potential, has a vision for realising it and drive to make it happen.

This role will manage a Philanthropy Manager and work across our portfolio of existing major donors providing outstanding, tailored stewardship to drive multi-year pledges and uplifts in giving. This will require close working with Director-level colleagues, trustees and senior volunteers.

But above all the focus for this role is refreshing our Philanthropy strategy, resetting our prospecting plans, developing new products and cases for support and boldly bringing new high net-worth individuals closer to our cause.

The role reports to the Director of Partnerships. Collaborative working with colleagues in Public Fundraising, Events, Corporate Partnerships and Trust Fundraising will be essential for driving income in this area whilst supporting our wider Fundraising strategy.

Experience, skills and knowledge

* Major donor fundraising experience, to at least Manager level is essential.
* Experience directly managing relationships with senior internal and external stakeholders is essential, as are high levels of gravitas and credibility.
* Experience developing new philanthropy programmes and products is preferable: moreover the ability and thirst to do so are essential.
* Line management experience is preferable.
* Excellent knowledge of the philanthropy landscape is essential including emerging trends and innovations, best practice and compliance.
* Ability to work in a proactive, independent fashion whilst collaborating and communicating effectively with colleagues is essential.
* Outstanding verbal and written communication skills are essential.
* Sound planning and administrative skills are a prerequisite: good working knowledge of MS Office products and databases.
* Sound financial management and reporting skills.

What we offer

• Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme.
• Excellent pension scheme, life assurance, Simply Health cashback plan and EAP.
• Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan.
• Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
• Discount on Gym Membership and Go Sweat Fitness & Wellbeing Benefit.
• You Did It Awards - recognition awards from £100-250.

Additional Information

For a full list of benefits please click here https://www.ageuk.org.uk/about-us/jobs/employee-benefits/

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria. We welcome requests for flexible working.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

RFEA and Walking With the Wounded (WWTW) are looking for a highly motivated self-starter with knowledge of the Armed Forces and Ex-Services charity network and the ability to understand the challenges more vulnerable veterans must overcome, particularly those who have entered the Criminal Justice System. This person will be home based travelling extensively around the Northamptonshire region to provide face to face support to veterans within their home locations and partner organisations premises.

This post is funded by the OPCC for Northamptonshire as they recognise the value of former military personnel.

Project Nova is a support programme for Veterans primarily identified in Police Custody but also with referrals from core police and partner organisations from within the community, it is focussed on early intervention, support and diversion at point of contact with the Police or partner organisation in order to prevent re-offending and a potential prison sentence. Project Nova is jointly delivered by RFEA and WWTW and working in partnership with the NHS Liaison and Diversion Teams, Police custody suites, Police response officers, HMPPS and partners within the community.

The successful applicant for this role will have a track record of delivering high quality results, with a strong beneficiary focus and be capable of working independently to targets and deadlines. Strong communication, IT and organisational skills are essential along with mentoring and coaching. Experience & knowledge of the criminal justice system, local government agencies and the ability to develop a network of contacts are also required, along with a clean driving licence. NVQ Level 4 in Advice and Guidance (Or willingness to work towards) along with a good understanding of the employment market and vocational training are highly desirable, but not essential as training will be given.

Specific Responsibilities

Engagement

• Support the National Nova Manager to create and maintain strong working relationships with referring organisations in the Northamptonshire Area, including the Police and NHS Liaison and Diversion.
• Receive details of referrals from the Nova Client Advisors, or directly.  If referrals are received directly share information with the Nova Client Advisors.
• Engage with veterans face-to-face for the initial visit and as necessary throughout their engagement with Project Nova, following the Case Management Guidance, RFEA Policies and the Project Nova Procedures.
• Register each Nova Veteran’s details on the CRM and obtain consent to share their data with organisations in the support network and any further information required by the Project Nova registration.
• Undertake a comprehensive needs assessment with each Nova Veteran.

Case Management

• Provide emotional support to veterans through regular contact whilst they are engaged with Project Nova.
• Establish a care coordination plan with each Nova Veteran that provides for support from within RFEA and Walking with the Wounded and with the organisations in the Nova area support Network.
• Work with families to ensure their effective participation in the Criminal Justice System, with other statutory services and with the support network.
• Keep clear records for each case on the CRM.
• Record the veterans journey on Outcome Star
• Ensure confidentiality, the family is a separate case to the veteran, who is also supported by Project Nova. 
• When the Nova Veteran is ready, develop their employability and suitable opportunities for employment either, directly using RFEA employability tools and working with local employers or, through the wider RFEA or Walking With The Wounded.
• Project Nova is an active intervention. Close cases once the progress of Nova Veterans has reached its full potential, identifying long term social contact, formal or informal, in every case.

Person Specification

Essential Competencies

• Highly motivated and independent, capable of working remotely across a wide geographical area.
• Resilient and able to work with individuals with complex needs and cope with the rigors that arise from working with veterans in the criminal justice system.
• Commitment to working with each veteran without prejudice and in an equitable manner, including those who are arrested for violent or sexual offences.
• Experience of working with people using a mentoring or coaching approach to engage and support the individuals we work with to change their lives.
• Highly organised with strong IT skills and experience of using CRM systems.
• Strong communicators with veterans, referring organisations and within the Project Nova Team sharing information on cases with Team Leaders and Nova Client Advisors.
• Excellent team players who will contribute to a diverse and dedicated team.
• Driving licence and use of own car.
• NPPV Level 2 Police vetting and Enhanced DBS
• Provide presentations to Northamptonshire OPCC and Partners when required.

Desirable Competencies

• NVQ Level 4 Advice & Guidance or willingness to work towards this at charity expense.
• Experience of working with the Criminal Justice System.
• Experience of working with the Armed Forces community.

This role is 'Home Based' around the Northampton area and is offered initially on a one year fixed term contract, 35 hours per week with a starting salary of £26,000 rising to £27,500 after six months plus additional employee benefits.

To apply please submit a covering letter and applicable CV. The closing date is Wednesday 29th July 2020. Interviews will take place in August for immediate start depending upon required notice periods.

Applicants will be required to undertake an Enhance DBS Disclosure and Police Vetting.

Salary:                 £37,000 to £42,000 per annum plus benefits

Hours                   Full-time (37.5 hours per week) / immediate start

Contract:             Maternity cover until end of Feb 2021

Based:               Home based, with some travel

Our Human Resources People Partners will play a key role in ensuring we deliver this ambition. They will be instrumental in developing and delivering our People strategies, covering talent management, reward, employee relations and driving an engaged workforce, encompassing our staff and volunteers, and supporting our new volunteer-powered organisational strategy.

You will be able to demonstrate a successful HR business partnering career, with a broad range of experience, have highly developed interpersonal skills, which includes the ability to build and manage relationships at all levels, drawing on expert coaching and mentoring skills. You will also be able to maintain personal effectiveness and resolution-focus in conflict situations, work collaboratively and represent alternative points of view.

You’re confident interrogating systems and extracting meaningful HR metrics to build an evidence base, drive change and demonstrate value.

From a leadership perspective you’ll will be inclusive and an agile thinker who is open to change and new ideas. You’ll be passionate about people and put them at the heart of what you do and will work alongside the Director of People to implement the People strategy, supporting and equipping the workforce to achieve the Trussell Trust’s vision.

A level 5 qualification in human resources or equivalent experience is required.

Executive Director of Impact and Investment
c. £85,000

Comic Relief is one of the UK’s best loved and most widely recognised charities. We work to drive positive change through the power of entertainment, and our flagship events include Comic Relief, Sport Relief and Red Nose Day. Millions of generous participants and donors have raised an astonishing total of over £1bn in the past 35 years, all of which has gone to improving lives in the UK and across the globe.

A lot has changed since 1985, and we’ve invested considerable time and thought into recasting our focus and philosophy to address emerging challenges and opportunities. We are committed to being impact-led; to channelling creativity; and to working smart. If you’re looking for a genuinely creative way to make a concrete difference to the world, this influential and visible leadership role could be the most important move you make.

At the heart of our Executive Leadership Team, and leading Comic Relief’s Social Change Strategy, you’ll have overall responsibility for our global philanthropic funding, as well as managing key relationships with partners. We’ll expect you to provide absolute assurance that everything we do is congruent with both our strategy, and our organisational values. You’ll also be accountable for ensuring that we communicate the impact of funded projects in a way that’s compelling and moving – because the better we can show why we’ve committed to changing something, and what we’re achieving, the more we will retain the confidence and loyalty of our amazing supporters.

If it sounds like a big job, that’s because it is. It follows that we’re looking for people with a record of leadership at significant scale, and probably in a sector that is aligned (or closely associated) with our mission. Big numbers won’t faze you, and extensive experience of managing large budgets is a must. You’ll have a sophisticated understanding of strategic fundraising and communications, as well as experience of developing plans and teams that can deliver exceptional outcomes. A confident and resilient decision maker, you’ll relish the opportunity to work with and across highly-motivated teams. Adept at building enduringly productive relationships, you’ll bring exceptional emotional intelligence, and specialist skills to influence, persuade and collaborate at the highest levels.

Career Connect is a charity committed to supporting young people and adults to realise their potential. We deliver our mission through high quality and professional career management, employment and training services delivered in schools, in the community and in prisons – predominantly in the Northwest of England at present.

We commission high quality research to help shape our services, contribute to policy debates and share best practice. We are passionate about social mobility and helping the most disadvantaged to create a better future.

Head of Research and Impact

Circa £60,000

Liverpool

Flexible working practices considered, however you will be required to be in the Northwest a minimum of 3 days a week.

This is an outstanding opportunity to join a recently appointed Chief Executive and play a key role in enabling more people to create a better future. Improving life chances through access to learning and employment, given the impact of Covid-19, is going to be more critical than ever before.

We are investing in enhancing our approach to Research and Impact to enable us to meet this challenge by ensuring that we can improve our services, influence policy and share best practice.

This newly created role will be part of the senior leadership team reporting to the CEO at Career Connect and will have responsibility for enhancing our research to enable us to grow our organisational voice and ability to influence policy. You will lead on undertaking innovative research and evaluation across the charity and develop collaborations with other research and educational institutions to maximise cross-sector impact.

Our ideal candidate will have expertise in both quantitative and qualitative methods, and experience of influencing policy makers at a regional and national level. You will have the ability to engage and influence senior stakeholders internally and externally and most importantly, you will have a passion for helping people to realise their potential.

Career Connect is committed to achieve greater diversity in its senior team and welcome applications regardless of sex, gender, race, age, sexuality, belief or disability.

Closing date: Monday 27th July

Support Worker - Nights and Evenings
Redruth and St Austell, Cornwall

Are you a compassionate individual looking for a role where you can make a real difference? Want to help an incredible group of people achieve their day-to-day goals and live their lives as they choose? If so, read on. 

About Us

Working across Devon and Cornwall, Havencare Homes and Support Limited is a forward-thinking charity that provides social care services for people with learning disabilities and autism.

Offering supported living and residential care services, we use a range of approaches to empower individuals, help them to be as independent as possible and nurture their potential with dignity and respect.

We’re currently looking for a number of Support Workers to join us on a full-time and part-time basis and support the residents at our sites in Redruth and St Austell.

The Benefits 

- Salary of £9.30 per hour (between 7am – 10pm) and £10.30 per hour (between 10pm – 7am)
- Contributory pension scheme
- Comprehensive employee assistance programme
- Excellent training 
- Make a difference to people’s lives 

The Role

As a Support Worker, you’ll support the residents at our site in Redruth or St Austell.  

You will help 7 – 15 individuals living in their own flats, with access to a support hub. You’ll carry out a range of tasks to enable residents to achieve their goals and maximise their independence.

About You

To join us as a Support Worker, you’ll need: 

- To be patient, friendly and understanding 
- Great communication skills 
- A positive attitude and good sense of humour

Previous care experience would be beneficial to your application.

Other organisations may call this role Trainee Support Worker, Junior Support Worker, Support Hub Co-ordinator, Residential Care Worker, Social Care Worker, or Trainee Social Care Worker. 

Hours & Additional Information

We have full-time and part-time hours available, working evening and night shifts. 

In Redruth, you will work 18 hours per week, working the following shifts:

Week 1: 
22:00 – 07:00, Monday and Sunday 

Week 2: 
22:00 - 07:00, Wednesday and Friday

In St Austell, we have the following shifts available (working 33 hours per week and 29 hours per week): 

Week 1: 
22:00 – 08:00, Monday, Wednesday and Thursday
22:00 – 07:00, Saturday and Sunday

Week 2:
22:00 – 07:00, Monday and Friday 

OR

Week 1:
22:00 – 08:00, Tuesday

Week 2:
22:00 – 08:00, Monday, Wednesday and Sunday 
22:00 – 07:00, Tuesday and Saturday

The closing date for applications is the 31st July 2020. Interviews for our Redruth role will take place on the 3rd/4th August 2020. Interviews for our St Austell positions will take place on the 10th and 12th August 2020. 

Webrecruit and Havencare Homes and Support Limited are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. 

So, if you’re seeking your next challenge as a Support Worker, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Job Purpose

As Interim Digital Integration Manager, you will be responsible for the successful onboarding
and delivery of priority data integration projects over the next six months to deliver effective and predictable digital engagement experiences for our campaigners and other supporter groups.

Key Responsibilities

• Provide technical expertise working with cross-functional teams and third parties to help onboard and project manage delivery of a range of digital integration projects, implementing an industry standard digital project management methodology.
• Manage the end-to-end process for digital integration projects including planning and defining the scope of work, stakeholder engagement, resourcing, tracking, budgeting, risk analysis and project managing implementation. This includes translating requests into tasks for internal teams and external agencies.
• Accountable for digital project delivery to cost, time and quality parameters, including the development of robust monitoring and evaluation processes to continuously improve delivery.
• Work collaboratively with colleagues to accurately scope digital solutions, researching best practice, platforms, tools and technology to meet the charity’s objectives. This includes exploring and testing the potential of digital to enhance the development and delivery of our services, campaigns or fundraising offer.
• Across projects, work closely with relevant teams to ensure website content is optimised for SEO and we’re ‘data smart’ – optimising data and data capture opportunities to deliver insight-led growth and a great online experience for all our audiences.
• Work closely with the IT, CRM and Information Governance teams to ensure digital systems are secure, aligned with the technical enterprise architecture and business continuity is maintained.
• Advise on the technical roll-out of new products and/or features to maximise the potential from our digital engagement platforms.
• Across platforms, establish the best scalable solution for the charity, including identification of areas that can be automated. 
• Cut through the ambiguity and identify the core issues to help improve internal practices.
• Have fun and challenge yourself at work, model the charity’s values and abide by our policies and practices

Other Duties:

• Observe and comply with Independent Age policies, including key policies and procedures on Confidentiality, Data Protection, Health and Safety, Safeguarding and Information Technology.
• Ensure that all digital activities adhere to charity law, compliance/best practice, including data protection, marketing consent, vulnerability and accessibility.
• Undertake other reasonable duties as directed by the Head of Brand & Marketing, and/or Director of Policy & Communications as new needs emerge.
• This role may require occasional travel and overnight stays.

Job descriptions are not exhaustive and the post-holder will be required to undertake other duties commensurate with the level of the role.

Independent Age is committed to equality of opportunity and to eliminating discrimination and all employees are expected to adhere to the principles set out in our Equal Opportunities Policy.

Independent Age is committed to safeguarding and we expect all colleagues to share in this commitment. As part of our recruitment and selection process, we require a DBS (Disclosure and Barring Service) check for all individuals who work with our service users.

Experience & Knowledge

• Sufficient management experience in a technical integration context with strong communication skills.

• Experience of managing digital platforms and integration projects for a charity – from technical expertise to how we map user journeys and display content.
• Proven track record of CMS integration projects (ideally including Drupal).
• Background in development and technical project management.
• Strong ability to build relationships, influence and collaborate across an organisation and with third party suppliers.
• Ability to work independently and under pressure.
• Strong knowledge of legislative frameworks and governance related to digital best practice, database systems and The Data Protection Act.

• Expert knowledge of current digital landscape and emerging trends.
• Ability to provide structure in a rapidly changing environment.
• Highly motivated and with a positive attitude.
• Seeks out opportunities on a continuous basis to enhance the customer/supporter experience as they arise.

In response to Covid 19, the Gateway team has recently taken over the Council’s Vulnerable Helpline to continue providing support to Lambeth residents.  This line is open to anyone with questions or concerns around accessing support and services. Queries range from access to food and shopping, access to medications and offering reassurance and emotional support.

If you have the passion to help and see people’s lives change for the better, then this role would suit you. We are looking for a friendly MYcommunity Gateway Helpline Worker looking to develop their career in a fast-paced charity team.

For more information, please read the job description that has been attached. 

Age UK Lambeth staff are given the room to grow and develop their skills. This role will be a great chance to do so as you contribute to helping the most vulnerable and isolated clients in our community.

How to Apply

To apply click on apply for this vacancy and follow the instructions. You will be required to upload your curriculum vitae and a letter of application setting out how your experience, skills and abilities meet the selection criteria set out in the job description and person specification.

Closing Date:  10th July 2020

Interview Process

Interviews will be held virtually.  If you are selected for an interview we will write to you as soon as possible to let you know what the interview process will entail.

Are you a Researcher hoping to work on topics of social importance? Do you want to help charities through high-quality nationally-recognised research?

Prospectus is thrilled to be supporting Directory of Social Change (DSC) in their search for two Researchers. DSC is a leading national charity which supports the independent voluntary sector through campaigning, research, training and publications. DSC is the largest supplier of information and training to this sector and its work helps tens of thousands of organisations achieve their aims every year.

The overall purpose of this role is to carry out quantitative and qualitative research for DSC's funding guides and online database. You will also support wider evaluation and analytical projects, identifying interesting trends and communicating these through high quality written work. Collecting and curating data to a high standard, contributing to policy and media work and assisting with the design of research projects is a big part of this role.

To be successful as a Researcher, you will have experience in applied social research, database and data entry skills and an understanding of CMS. You will have a passion for the charity sector and able to work on multiple projects with demanding deadlines.

A full job description will be provided to candidates shortlisted by Prospectus.

Please apply with a Word Document copy of your CV. Cover letters are not required at this stage.

Please note that the role may close earlier than the date advertised.

Career Connect is a charity committed to supporting young people and adults to realise their potential. We deliver our mission through high quality and professional career management, employment and training services delivered in schools, in the community and in prisons – predominantly in the Northwest of England at present. 

We commission high quality research to help shape our services, contribute to policy debates and share best practice. We are passionate about social mobility and helping the most disadvantaged to create a better future. 

Head of Digital and IT 

Circa £60,000 

Liverpool 

Flexible working practices considered, however you will be required to be in the Northwest a minimum of 3 days a week. 

This is an outstanding opportunity to join a recently appointed Chief Executive and play a key role in enabling more people to create a better future.Improving life chances through access to learning and employment, given the impact of Covid-19, is going to be more critical than ever before. 

The development and improvement of our digital and technical capabilities is critical to our new strategy.  This newly created role will be part of the senior leadership team at Career Connect reporting to the CEO and will have responsibility for enhancing our services through new digital delivery methods, and providing better tools and insight for our people through improved technology provision. 

You will lead on developing an innovative Digital & IT strategy that delivers high quality digitally enabled services efficiently and ensures that new and emerging technologies are fully utilised across the charity to unlock benefits and reduce costs. 

Our ideal candidate will have experience leading digital transformation in both a service and back office context, as well as experience managing external IT providers. You will bring a passion for new technologies, especially apps and social media, and the ability to inspire and enthuse colleagues towards a “digital first” culture, securing buy-in and commitment to a programme of transformation.Most importantly, you will have a passion for helping people to realise their potential.

Career Connect is committed to achieve greater diversity in its senior team and welcome applications regardless of sex, gender, race, age, sexuality, belief or disability. 

Closing date: Monday 27th July 

We are looking for an Advice Supervisor or experienced Adviser (caseworker) to join our team.  If you are passionate about supporting individuals and families in need, have a minimum of two years Adviser experience (Citizens Advice or equivalent accreditation), are a natural team leader, enjoy delivering training and are interested in joining a dedicated professional team we would love to hear from you. This post is funded by the Walcott Foundation.

You must be prepared to work flexibly, currently due to the Covid-19 Pandemic, work will be home based until a time when our offices (Mitcham, Morden and Streatham Hill) re-open.  Our offices have excellent public transport links and Mitcham also has a carpark.  We offer a friendly and welcoming work environment and can provide flexible work opportunities dependent on service demands. 

We require an experienced Registered Manager to manage two high quality Extra Care services for older people in Slough. You will have the values and commitment to lead the staff team to provide the highest standards of customer care and person-centred service delivery and to promote independence, choice and wellbeing.

The role will involve the operational management of the service and the direct supervision of two Extra Care Team Leaders. You will ensure that the services meet the care standards and expectations of the local authority commissioners.

You will be expected to work effectively with families and other agencies and to maintain a positive and trusting relationship with the on-site Housing Scheme Managers.  You will need skills in contract and relationship management. You will undertake quality assurance checks at both services to ensure compliance with essential standards of care. These are busy services and therefore you will need to be hard working, accountable and have strong organisational skills.

This is an exciting opportunity to work in partnership with other agencies to provide a holistic and joined up approach for meeting the needs of older adults. You will respond to referrals, undertake assessments and take part in allocation processes.  You will ensure that each person moving in to the service has a personalised care plan which ensures that their needs and preferences are met.

You will have relevant skills, knowledge and at least three years experience gained in the care and support of older people in settings such as extra care, home care or residential care. You will have previous experience of staff supervision and management.  You will be expected to bring a warm, caring and person-centred approach to your work and to be able to work collaboratively with our service users and their families.  You will demonstrate a commitment to re-ablement principles and to promoting dignity and independence.

An accredited health or social qualification is required, such as NVQ 4/5. In return we can offer you good conditions of service and personal development opportunities. We offer a strong charitable ethos and a supportive, friendly and inclusive culture.

Creative Support is an equal opportunities employer and is committed to delivering high quality care through a diverse, well trained and supported local work force.

Cruse Bereavement Care is recruiting a regional Hub Manager for Wales- a new and exciting role created as part of our new strategy to develop Cruse.  

The Hub Manager is responsible for the delivery of high quality bereavement support across the Nation.  This includes strategic planning and budgetary control, staff and volunteer management, planning and monitoring service provision.

The roles will either be based in a local Cruse office or home based within the region.  The post holder will be able to travel easily within South Wales. 

Cruse Bereavement Care is the largest bereavement charity in the UK. Our mission is to offer support, advice and information to children, young people and adults when someone dies and to enhance societies care of bereaved people.

The closing date for this role is 27 July 2020 with interviews being held on 6th August 2020

To apply for this role, plesae send your CV and covering letter, which outlines your suitability for the role and should be no longer than two pages.

Cruse welcomes and encourages applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation.

Job Purpose  

The post provides effective support to ensure services are delivered to agreed targets and milestones with a focus on integrated wellbeing face-to-face and telephone friendship support to enable increased social connections and reduced isolation for older people. 

The post-holder will work within a small regional team of staff supporting face to face friendship and other wellbeing services.

Main Duties                                                                    

• Provide support actions aligned to a range of friendship services including face to face and telephone befriending and other services as required
• Co-ordinate service activity from volunteers and staff to ensure effective service delivery
• Assess the needs of older people needing friendship services to measure service requirements
• Work effectively with high volume numbers of volunteers and older people
• Support the process for the recruitment, support and retention of volunteers
• Ensure all service delivery meets agreed Quality and Organisational standards including responding appropriately to safeguarding issues as required
• Support robust monitoring and evaluation, including impact measures
• Enter, update and maintain data to a high level of accuracy and with good attention to detail on a CRM database
• Produce reports on progress and data as required
• Work with Wellbeing colleagues and staff across Independent Age to ensure older people are involved in service development and evaluation
• Respond to enquiries as required in a timely and courteous manner and manage multiple email inboxes
• Represent IA externally
• Support the delivery of innovation, pilot and partnership activity to further the strategic aims of IA
• Attend team meetings as required at Head Office and other locations as required

Other Duties  

• Support the work of colleagues across the organisation including supporting strategic goals and other cross directorate objectives. 

• To observe and comply with all Independent Age Policies, including the key policies and procedures on Confidentiality, Data Protection, Health and Safety, Safeguarding and Information Technology Policies and Procedures. 

• To undertake specific safety responsibilities relevant to individual roles. 

• Some requirement to travel which may involve overnight stays. Some evening and weekend working may be required. 

• To work in line with IA organisational values.

• Other responsibilities appropriate to an appointment at this level.

PERSON SPECIFICATION

· A-levels or equivalent work experience

· Experience of professional telephone communication in a friendship service or call centre

· Experience of coordinating service activities to ensure projects and work programmes are delivered on time preferably in a charitable service environment

· Strong customer service experience, ability to resolve problems & deal with queries in a proactive manner

· Knowledge of a range of services such as befriending that combat isolation and loneliness

· Experience of working with volunteers and remote staff

· Experience of delivering training to volunteers and staff

· Experience of data entry to a high level of accuracy and attention to detail

· Experience in the use of Microsoft Office packages and CRM databases

· Experience of working independently & proactively to meet strict deadlines on a number of concurrent tasks

· Use of a vehicle for business purposes and a clean current driving licence

Desirable 

• Good knowledge of operational issues in friendship service delivery

• Experience of building relationships and influencing

• Experience of building local partnerships

• Experience of working with people with complex support needs such as dementia, sensory impairment and depression 

SKILLS AND ABILITIES 

• Proven management skills including the ability to work flexibly and autonomously, managing individual tasks/projects to meet organisational objectives and deadlines 

• Ability to work with a minimum of supervision 

• Ability to prioritise and balance a large number of concurrent tasks and organise work effectively to meet strict deadlines 

• Excellent verbal and written communication skills including the ability to report on progress both verbally and in writing 

• Ability to collaborate effectively within a team 

• Ability to communicate and liaise effectively, both in person and via telephone/email with staff and external contacts at a range of levels and disciplines, as well service users and members of the public. 

• Ability to build and maintain internal and external relationships in order to meet objectives 

• Excellent time management skills 

• High attention to detail 

Independent Age is committed to safeguarding and this role will require an enhanced DBS certificate and a valid driver’s license.

Job descriptions cannot be exhaustive, and the post-holder may be required to undertake other duties which are broadly in line with the above key responsibilities.  

Independent Age is committed to equality of opportunity and of eliminating discrimination. All employees are expected to adhere to the principles set out in its Equal Opportunities Policy and all other relevant guidance/practice frameworks.