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Top job
Help for Heroes, Remote
Up to £45,000.00 per year
Help For Heroes has an incredible opportunity for a SENIOR STOCK & SUPPLY MANAGER to join their Trading team.
Posted 1 day ago
Social Investment Business, Remote
£37,000 - £39,000 per year
Seeking someone with previous experience of lending, relationship management and managing loan/investmet portfollio.
Posted today
Social Interest Group, Hove (On-site)
£23,400 per year
We are hiring a Recovery Worker to join our women's only refuge in Hove.
Posted today
The Advocacy People, Remote
Starting salary £23,314 per annum (pro rata) (Range £23,300 - £27,000)
Advocates make a real difference, so if you’re hoping for a rewarding & interesting role as part of a friendly, supportive team, read on!
Posted today
Penny Brohn UK, Remote
£26,500 - £27,500 dependent upon experience (pro rata)
Posted 1 day ago
Sightsavers, Brighton (On-site)
£45,000 - £52,000 per year
Posted 1 day ago
The Good Food Institute Europe, Remote
£36,000 - £39,600 per year
The Good Food Institute Europe is looking for a Donor Engagement Officer to support GFI’s fundraising efforts across Europe.
Posted 1 day ago
Page 1 of 21
£30,000 - £35,000 per year

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

The Role

The Supporter Journey Team is responsible for delivering world-class behavioural journeys for our charity partners.

You will ensure that we are continuously providing the best supporter journeys in the sector by designing, building, delivering and optimising omni-channel behavioural journeys at scale, in turn delivering value to our clients.

Working across both Social Mind and Social Sync, you will join an existing team reporting into our Campaign Manager and you will ensure all our charity partners and their supporters receive personal, bespoke communications to maximise fundraising for our charity partners.

Key Responsibilities

  • Design and Development:
    • Develop comprehensive, integrated journeys for supporters across multiple channels.
    • Ensure these journeys are behavioural and provide a great stewardship experience for supporters.
  • Performance Analysis:
    • Monitor and evaluate the effectiveness of supporter journeys.
    • Analyse key metrics to assess the contribution of these journeys to overall goals, for example, email open and click through rates.
  • Optimisation and Supporter Experience:
    • Identify areas for improvement within existing journeys.
    • Propose and implement enhancements based on testing and learning outcomes.
    • React to key performance indicators (KPIs) to pinpoint opportunities for journey improvements to help drive campaign performance and income.
    • Make data-driven decisions to refine and improve the journeys.
    • Commit to delivering a high-quality experience for all supporters.
    • Address and resolve any issues impacting supporter satisfaction promptly.

Skills and Knowledge

  • Experience of designing, creating and delivering outstanding supporter experiences that increase engagement, fundraising rates and average value.
  • Ability to understand our charity partners objectives and translating that into exceptional supporter experiences at scale.
  • Ability to analyse data and make recommendations that improve fundraising and the supporter experience.
  • Meticulous attention to detail.
  • Experience of writing stewardship copy and ability to adopt different charity’s tone of voice.
  • Experience of using communication software.
  • Be comfortable operating in a fast paced start up environment, working efficiently at pace with available resources.
  • Basic understanding of Charity Law, Data Protection Law, The Fundraising Code of Practice, and other relevant marketing and fundraising standards across the UK

Application resources
Posted by
Social Sync View profile Company size Size: 11 - 20
Posted on: 12 July 2024
Closing date: 04 August 2024 at 17:48
Tags: Campaigns,Fundraising,Digital,Customer support,Data Analysis,Partnerships,Digital Fundraising

The client requests no contact from agencies or media sales.