Jobs for the Housing and Homelessness sector

Do you have experience in leading operations and developing a quality service?

We are looking for a Service Manager to join our team team in Ealing. This is a well-resourced and dynamic service in which you will lead a team of 2 Coordinators and 9 Outreach & Resettlement workers.

In this role you will focus on combining outreach with clients on the streets and supporting them through placements in temporary accommodation until a suitable home is found. Several additional services are also embedded within the team including Street Legal, an Employment Specialist, and a Homeless Health Nurse – and the team has lots of well-established connections with specialist providers and community organisations locally, as well as having strong relationships with commissioners and local authority partners.

Based in Ealing, West London; the office has roadside parking available & is also well connected on the Piccadilly, Elizabeth and Central line at Boston Manor, Ealing Broadway & Hanwell station.

About you

To thrive in this role you will have a experience or a good working understanding of providing to support to junior managers.

In this role you will be providing management direction and leadership, some team guidance around professional conduct, and a clear drive around getting the basics right and implementing our new outreach model.

We are working hard to create a diverse and fully inclusive culture where everyone feels valued and we welcome applications from all under-represented groups, particularly Global Majority candidates who are underrepresented at this management level.

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

When you're ready to apply click the ‘Apply Now’ Button to start your online application form

Closing date: 10am on 15 May 2026

Interview and assessments on: TBC

Do you have a passion for working with people and the ability to empathise with others?

Hither Green Service (Spring Gardens and Hilda House) is a busy, flagship service which provides you with the opportunity to join a specialised and committed team supporting 68, multiple excluded, highly vulnerable adults with complex needs in Lewisham. 

We are privileged to work with a diverse group of residents to identify and achieve their individual goals for their time living with us.

Working as an assistant night support worker you will provide a first point of contact to clients at night; being responsible for:

• Dealing with emergencies, undertaking regular wellbeing checks, monitoring the CCTV system for incidents and health and safety concerns.
• Working with the shift lead you will be responsible for undertaking tasks on the night shift task list and supporting the day team with client interventions handed over. 
• Reporting incidents or maintenance issues and communicating concerns or events to the rest of the team.

We are seeking full time positions although we are happy to consider job share part-time.

About you

The successful candidate will be able to communicate in a sensitive, assertive and nuanced manner that builds trust and effective working relationships with residents who are experiencing issues including substance and alcohol addiction, poor mental health, offending behaviour and histories of abuse.

You will be someone who is keen to be involved in helping people rebuild their lives after experiencing homelessness and can demonstrate the below.

• Understanding of the issues faced by homeless or vulnerable people and the difficulties they experience in accessing services; or you may have personal experience of homelessness.
• Experience of managing complex and difficult situations in relation to people and basic strategies to deal with challenging behaviour.
• Excellent communication skills and the ability to work well with others.

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

When you're ready to apply click the ‘Apply Now’ Button to start your online application form.

Closing date: 10am on 21 May 2026

Interview and assessments on: TBC

Job Title: Assistant Store Manager

Location: Orpington

Salary: £21,921.20

Weekly Hours: 30

Reference: YMC1196329

Are you an experienced retailer?

Do you want to try a new type of retailing in Charity where you can support and deputise for a Store Manager raising money to help change young people’s lives?

You will work alongside paid staff and volunteers, proud of everything you achieve together at the heart of your local community and raise money for an amazing charity. If this excites you then we have a fantastic opportunity in our  store.

As an Assistant Store Manager, you will play a key role in the stores success. You will be highly organised with experience of merchandising, stock rotation and excellent customer service. You will work effectively and efficiently to maximise income for the shop and promote the work of YMCA within the local community. You will deputise for the store manager when needed and work in an environment that presents challenge and meaning.

Why join YMCA England & Wales?

You will have the opportunity to work in a role that is varied and stimulating, supporting the manager and shop team to represent and serve your local community. You will get real autonomy working with your Store Manager using your entrepreneurial skills to raise money and represent YMCA in your area.

You’ll also get a package that includes:

• Pension
• 28 days annual leave including bank holidays (pro rata for part time staff)
• Regular salary reviews
• Sick pay (after a qualifying period)
• Services to support your physical, mental and financial wellbeing, including an Employee Assistance Programme
• Health shield cash plan

This is an exciting time to join us as we embark on a journey of expansion. We are opening many new stores across England & Wales, Our Charity Shops are unique and offer a wide range of donated products. We are passionate about recycling and pride ourselves in selling over 95% of our donated stock and we don’t sell new goods! If successful, you will be joining an amazing team and receive support and guidance from your Store Manager and Area Manager.

 At YMCA England & Wales, we strive to create a workplace that fully reflects and serves its local community. We want all staff to feel empowered to bring their full, authentic self to work each day. We have diverse teams, we encourage everyone to do their best and support them to reach their full potential.

If you are passionate about improving young lives, this will be the role for you.

As an employer committed to inclusivity we welcome and encourage job applications from people of all backgrounds, particularly those from disabled and Black, Asian, and Minority Ethnic (BAME) candidates, who are currently under-represented throughout YMCA England & Wales

Safer recruitment is important to us and the successful applicant will be asked to provide two references. They will also be required to complete a safeguarding self-declaration and undertake a DBS check.

Link Homeless Services Officer

Salary: £29,125 (this includes £1295 enhancement for participating in the organisation’s out of hour’s on-call on a rota basis)

Hours: 37 hours per week (covering 5 days on a rota)

Contract: Permanent

Ever thought about a career in Homeless Services?

We have a range of opportunities for people who have experience of working in the homeless sector, ideally as a support officer within homeless services, or people with strong transferable skills who are able to articulate how these will benefit the people we support. Whilst you may not have direct experience of delivering person centred support to people experiencing homelessness, you will have a strong set of transferable skills in relation to housing and/or people experiencing homelessness. You will also be able to demonstrate a good understanding of homelessness and the challenges people experiencing homelessness face.

We will expect a well written completed application form that clearly sets out how you meet our current job description, with examples, which also demonstrates a good proficiency of the English language.

To apply please visit our website. Applicants who have previously been unsuccessful for this role are kindly asked to not reapply at this time. This advert may close early if we successfully recruit for this position

Closing date: Monday 8th June

Interviews: Friday 29th June and Wednesday 17th June

Maintenance Supervisor

We are seeking an experienced maintenance professional to lead a reactive repairs team across South East London, ensuring high quality repairs and excellent customer service for residents.

Position: Reactive Maintenance Supervisor
Salary: £47,989 to £51,650 per annum depending on experience
Location: South East London covering Lewisham and Bromley
Hours: Full time, 40 hours per week
Contract: Permanent
Working Pattern: Shifts between 8am and 5pm Monday to Friday plus call out rota
Closing Date: 21st May at 11pm
Interview Date: 28th May in Sidcup

About the Role

An exciting opportunity has arisen for a Reactive Maintenance Supervisor to join a busy in-house maintenance team delivering responsive repairs across social housing properties.

You will lead a team of approximately 10 multi-trade and specialist operatives, ensuring repairs are completed efficiently, safely and to a high standard. Working closely with housing, surveying, property services, planning and contact centre teams, you will play a key role in delivering an excellent repairs service for residents.

Key responsibilities include:

• Supervising and supporting a team of maintenance operatives
• Managing reactive repairs performance and service delivery
• Monitoring KPIs, budgets and productivity levels
• Providing technical advice on complex repairs and maintenance issues
• Ensuring health and safety compliance across all works
• Managing performance, absence and development within the team
• Working collaboratively with contractors and internal departments
• Promoting a strong customer-focused and inclusive working culture

About You

We are looking for a confident people manager with strong maintenance knowledge and experience within social housing, local authority or property maintenance environments.

You will have:

• Experience managing maintenance teams within social housing or property services
• Good knowledge of reactive repairs and maintenance trades
• Strong understanding of health and safety, including asbestos awareness
• Experience managing KPIs, budgets and operational performance
• Excellent communication and customer service skills
• Ability to motivate and develop dispersed teams
• Experience managing performance and absence processes
• Strong organisational and problem-solving skills
• Full manual UK driving licence

About the Organisation

This organisation is one of the UK’s leading housing providers, supporting hundreds of thousands of residents across London, the South East and the North West. They are committed to providing high quality homes and services that help people live better lives.

They are passionate about inclusion, diversity and creating a workplace where everyone feels valued and supported. Employees benefit from a collaborative culture, ongoing development opportunities and a strong commitment to wellbeing and sustainability.

Benefits include:

• Excellent pension scheme
• 28 days annual leave rising to 31 days with service plus bank holidays
• Health cash plan
• Life assurance
• Paid volunteering days
• Employee assistance programme
• Flexible and agile working opportunities

Other roles you may have experience of could include: Maintenance Team Leader, Repairs Supervisor, Property Maintenance Supervisor, Responsive Repairs Manager, Voids Supervisor, Building Maintenance Supervisor, Housing Repairs Supervisor, Facilities Maintenance Supervisor, Trades Supervisor, Maintenance Operations Supervisor.

Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.

Are you a creative thinker with strong art direction skills and a passion for producing work that makes an impact? Join Shelter as a Creative (Art) and help shape bold, compelling campaigns that raise awareness and inspire action to end the housing emergency.

About the role

We’re looking for a Creative (Art) to join our award-winning in-house creative team. This is your chance to shape compelling campaigns that inspire action, drive awareness, and create a tangible impact. You’ll bring a unique blend of big ideas, strategic thinking, and hands-on art directional skills to ensure Shelter’s messages resonate powerfully across all platforms. 

Role specifics

We’re looking for a talented Creative with a strong art direction background who can take ideas from concept through to high-quality final design. You’ll have experience delivering a wide range of creative work in a fast-paced environment, with excellent attention to detail and a strong understanding of brand guidelines. Confident using tools such as Photoshop, Illustrator and InDesign, you’ll create fresh, engaging concepts and polished visuals across print and digital, working to tight deadlines and supporting a variety of teams. You’ll also have a good eye for trends and visual craft, and be comfortable contributing to pitches, ensuring all work is impactful, on-brand and consistently delivered to a high standard.

Apply to be part of our team and be the change you want to see in society.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About the team

As our Creative (Art), you’ll be joining a friendly in-house, talented and dedicated team who’ve recently won In-house agency of the year at the Drum awards. 

You’ll be collaborating with Social, Brand, Media and marketing teams to deliver creativity to highest standard across all areas of our communication.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. 

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

We're looking for a kind, compassionate and resilient Service Charge Analyst located at our Head Office in Islington.

£35,000.00 per annum (pro rata), working 35 hours per week.

Fixed Term Contract for 6 months.

Our benefits include:

• Annual leave increasing up to 30 days with length of service
• A generous pension - we will contribute up to 8% and life assurance cover up to 3x pensionable salary (T&Cs apply)
• Free DBS

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

To play a key role in Look Ahead's review of service charge structures across its commissioned and non-commissioned housing portfolio.

They will draft new service charge schedules, provide clear written rationales for all proposed charges, and liaise directly with local authorities and housing benefit to explain and agree new charges for 2026-27.

What you'll do:

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

Review and Rebuild Service Charge Budgets

• Lead on the zero-based review of existing rent and service charge budgets across Look Ahead's full housing portfolio.

Draft and Implement New Service Charges Schedules

• Produce accurate and transparent service charges schedules for each scheme, distinguishing between eligible and ineligible costs in line with housing benefit guidance and provide summary rationale for each cost element.

Liaise with Local Authorities, Housing Benefit Teams and Owning Landlords

• Act as key contact for Housing Benefit teams, representing Look Ahead in rent and service discussion for 2026-27.

Collaboration and Internal Coordination

• Working closely with finance colleagues to align service charges budgets with proposed schedules for 2026-27.

Compliance, Reporting and Improvement

• Ensure full compliance with DWP guidance (including circulars A4/2014 and A1/2023), HB regulations, and Regulator of Social Housing requirements.

About you:

• Highly organised, able to manage competing priorities and deliver to tight deadlines in a time-limited role.
• Analytical and methodical, with a strong attention to detail and commitment to accurate, auditable records.

What you'll bring:

Essential:

• Substantial experience reviewing or setting service charges within supported or social housing.
• Proven experience preparing enhanced Housing Benefit claims and engaging directly with local authority housing benefit teams.
• Experience of building or reviewing budgets using a zero-based or baseline-up approach.
• Strong understanding of Housing Benefit regulations relating to exempt and specified accommodation, including eligible and ineligible costs.

Desirable:

• Experience working in an interim, project-based, or time-limited role.
• Experience supporting or contributing to a full service charge review for a registered provider.

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We're looking for a kind, compassionate and resilient Housing Operations Manager located at our Head Office in Islington.

£59,535.00 per annum, working 35 hours per week.

Want to feel valued? You'll feel at home here.

Our benefits include:

• Annual leave increasing up to 30 days with length of service
• A generous pension - we will contribute up to 8% and life assurance cover up to 3x pensionable salary (T&Cs apply)
• Free DBS

What you'll do:

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

Housing operations and tenancy management

• Lead the day-to-day landlord function across supported housing services, keeping standards consistent and addressing issues before they escalate.

Safeguarding and Risk Management

• Take responsibility for ensuring housing management activity actively identifies and responds to safeguarding risks, including where concerns emerge through non-engagement, property condition, or repeated enforcement action.

Property, Estates and Void Management

• Oversee a planned programme of estate inspections, tenancy audits, and housing-led health and safety checks, ensuring actions are clearly recorded, owned, and followed up where standards fall short.

Compliance and Resident Safety

• Take day-to-day responsibility for housing-led compliance activity, working closely with Property and Compliance teams to make sure statutory requirements are met in practice, not just on paper.

Leadership and Team Management

• Line manage Housing Officers, setting clear expectations around performance, accountability, and professional conduct, and addressing issues promptly where standards slip.

Cross-Departmental Coordination

• Act as the main operational link between Housing, Property, Compliance, Care and Support, and Income teams, ensuring issues are addressed collectively rather than passed between services.

Customer Involvement and Tenant Experience

• Promote meaningful resident involvement in housing services, ensuring opportunities for engagement are accessible and appropriate to the needs of supported housing residents.

Performance, Quality and Assurance

• Use performance data, case audits, complaints, and service insight to identify emerging risks, recurring issues, and gaps in housing management practice.

Key relationships

• Head of Housing
• Housing Officers
• Income Team
• Care & Support operational teams

About you:

• Enjoys social interaction and the company of others, networks in local business community.

What you'll bring:

Essential:

• Ideally educated to degree level or equivalent.
• Holds relevant CMI/NVQ Level 3 or other business/management qualification.

Desirable:

• Other relevant professional memberships and/or specialist qualifications are desirable.

About us:

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed

Job Description & Person Specification

Contract: Full time, Permanent 

Working hours: 48 hours per week over 4 Nights per week (Monday to Thursday). This will be a mix of sleep in and waking hours. 

Starting salary: £25,265.76

Leave: 25 days plus bank holidays (pro rata) 

Responsible to: Senior Project Coordinator 

Location: 3 Pritchard Street, St Pauls, Bristol, BS2 8RH 

Conditions: Employment is on the condition of a satisfactory Enhanced DBS Check (organised by Caring in Bristol) and employment references. 

Some of the benefits we offer:

• 25 days annual leave plus bank holidays, increasing with 3 years' service 

• Flexible working arrangements 

• Enhanced 5% pension contribution 

• Company sick pay, increasing with 1 year of service 

• Individual learning & development budget 

• Group Reflective Practice 

Job Summary 

Z House is an exciting project run by Caring in Bristol, opening in July 2024. It provides emergency short-term accommodation for 18 – 25-year-olds in housing crisis, which is supplemented by daytime support to help people move on to sustainable and appropriate accommodation.

Based in St Pauls, Z house fosters a safe and supportive environment where 4 young people can stay in the Night Shelter at a time until they obtain suitable accommodation.This Role is for 4 Nights a Week, Monday to Thursday, involving a mix of both Waking and Sleep-in hours.

Sometimes working alongside a volunteer, you will be responsible for providing a safe space, listening ear and support for young people using the service. 

The role involves starting at 20:30, supporting our young people to settle for the evening before your sleep-in shift from 11:30pm until 07:30 am, in the morning you’ll support the young people and our volunteers with Breakfast and room changeover for the day, finishing your shift at 08.30am.

Shift Times       Activity

20.30 – 23.30    Waking

23.30 – 07.30    Sleeping (dedicated night worker room with shower)

07.30 - 08:30     Waking
 

Key responsibilities 

Housing management 

• Sign up and induct young people arriving outside of normal working hours

• Ensure the health, safety and security of the building, colleagues, residents, and visitors; taking reasonable care to protect yourself and all other persons, complying with health and safety legislation and procedures; seek guidance as necessary and highlight any significant deficiencies to a senior colleague 

• Carry out any required health and safety, housing management, risk management, etc. monitoring, keeping accurate and complete records throughout.

• Identify and report defects in the buildings, furniture, and equipment to promote a safe working environment in line with Health and Safety, following relevant procedures to remedy all defects. 

• Contribute to the upkeep of services, ensuring young people’s rooms, communal and colleague areas are well maintained, serviced, safe and clean; maintain accurate and complete records. Supporting Young People

• Assisting Young people to achieve positive outcomes including stated support plan goals, liaising with internal and external colleagues/organisations as required.

• Respond to requests and issues from young people, continually assessing housing needs and risks.

• Provide support and guidance for young people as appropriate

• Promote the participation and involvement of young people within and outside the organisation to elevate users’ voice in the delivery of the Z House service.

• Ensure all relevant records (including case-notes, safeguarding, incident, and other logs) are completed for all shifts.

• Providing detailed handover notes for the Young People in the shelter 

Volunteer support 

• To support and provide guidance to volunteers who will sometimes partner you on shift 

• To be the point of contact for volunteers if they need to raise any concerns 

Other  

• You will be one part of a two-person Night Support Team, so communication and detailed recording of information is necessary for the team to deliver a high level of support to young people safely and effectively 

• Ensure all shift tasks and processes are completed satisfactorily, including a comprehensive handover for the Z House Coordinator.

• Safeguard the welfare of children, young people, and adults at risk, working within Caring in Bristol’s safeguarding policies, Southwest Child Protection Procedures, and local procedures for safeguarding adults at risk.

• Carry out day-to-day administrative functions to ensure that all records and files are maintained and stored securely in line with the Data Protection legislation. 

• Provide a diverse and culturally sensitive service, ensuring that anti-discriminatory practice and equality of opportunity are promoted within all aspects of Caring in Bristol’s services. The list of tasks is not exclusive, and duties may be varied from time to time, with the job description being subject to review and periodic amendments. 

Personal Specification 

We expect you to meet most of these criteria. However, we don’t expect you to meet every point and welcome applicants with transferrable skills and an ability to apply themselves in a new context.
 

Essential 

• A desire and willingness to learn about the effects that experiencing homelessness have on young people in our city 

• A willingness to learn and uphold Caring in Bristol’s safeguarding Policies and Procedures

• Ability to listen to and communicate effectively with young people.

• Able to record case notes accurately and clearly and safely handle data in line with Caring in Bristol’s GDPR policies

• Ability to remain calm in a crisis with the skills to deal with incidents or urgent situations safely and pragmatically

• Able to work with vulnerable people, operating with sensitivity as well as assertiveness maintaining professional boundaries 

• A high attention to detail for health and safety issues 

• High standards of cleanliness and housekeeping 

• Effective communicator 

Desirable 

• Experience of working with vulnerable young people

• Experience of working with people from overrepresented communities in homelessness statistics such as those who identify as a part of the LGBTQ+ community, Young people who are experiencing displacement and those who are part of ethnically and culturally diverse communities 

• Experience working in supported accommodation

• Be able to demonstrate understanding of safeguarding principles and practice.

• Experience of working alongside and guiding volunteers with an understanding of how to do this effectively 

• Flexible problem solver, reliable and good at timekeeping 

• Have a willingness to uphold Caring in Bristol’s values and work towards our overall mission

Equity, Diversity and Inclusion 

Caring in Bristol believes strongly in equity and respect for every individual. We know there are some demographics under-represented in our workforce, and we are actively seeking ways to create accessible opportunities that expand the diversity of our staff and volunteers. 
 
We welcome applications from everyone who meets the requirements of the Person Specification. Due to the nature of our work, we especially encourage applications from people with lived experience of homelessness.
 
Caring in Bristol is an inclusive workplace that offers flexible working options wherever possible.We are committed to actively supporting the wellbeing of our staff and encourage a healthy work/life balance. If you require any reasonable adjustments at any stage of the recruitment process, please do let us know in your application form.

We're looking for a kind, compassionate and resilient Team Leader to join our Homelessness and Complex Needs Social Care Service in Slough. No personal care or experience required, just the right values.

£33,130.60 per annum, working 40 hours per week.

6 month Secondment

Want to feel valued? You'll feel at home here.

Our benefits include:

• Annual leave increasing up to 30 days with length of service
• A generous pension - we will contribute up to 8% and life assurance cover up to 3x pensionable salary (T&Cs apply)
• Free DBS

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

The post holder will be fully involved in all aspects of the day-to-day management of their designated service, including line managing the relevant front line staff.

What you'll do:

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

• Lead and motivate your team to ensure a positive local culture within your service.
• Deliver effective supervision and team meetings with staff. Promote effective information sharing, reporting and communication.
• Set clear expectations of quality standards, work plans and targets for staff.
• Responsible for the personal development of staff, identifying high performers and feeding into the organisations succession plans and identifying training needs.
• Experience of working with customers with complex needs and the ability to engage hard to reach customers.
• Knowledge of the issues facing homeless people.
• Build and maintain partnerships with local agencies and community groups.

About you:

What you'll bring:

Essential:

• Ideally educated to degree level or equivalent.
• Holds relevant CMI/NVQ Level 3 or other business/management qualification.

Desirable:

• Other relevant professional memberships and/or specialist qualifications are desirable.

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

• We focus on Excellence and innovation.
• We are Caring and Compassionate.
• We are Inclusive and Trusted.
• We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Job Role: Property Inspector

Salary: £30,230 per year

Hours: 37.5 hours per week

Contract type: Permanent

Location: Traveling to all properties that Julian House manage. Ranging from Bath, Bristol, Exeter, Minehead, Basingstoke, Salisbury and other places in the south west.

Additional information:

• You’ll need access to your own vehicle, a valid driving licence, and be happy to use your car for work purposes, with appropriate business insurance in place.
• This role offers flexible working, which can be discussed to suit the successful candidate.

About Julian House:

Julian House is a charity dedicated to making a difference to the lives of the most vulnerable and disadvantaged people in society. We run several projects and every year we help thousands of people out of homelessness, into employment, away from domestic abuse, and more.

If you’d like a real sense of job satisfaction, great career prospects and a competitive benefits package, you could be who we’re looking for!

About the Role:

We’re looking for a proactive and detail‑focused Property Inspector to join our Facilities and Health & Safety team. You’ll play a key role in helping Julian House maintain safe, high‑quality, well‑managed buildings across our property portfolio.

With around 140 properties across the South West, ranging from residential homes to hostels, retail shops and offices, this role is central to ensuring every building meets required safety and compliance standards.

It’s a great fit for someone who enjoys working independently, has a strong eye for detail, and is confident coordinating their own workload while building positive relationships with colleagues, landlords and residents.

What you’ll be doing:

• Inspecting properties across the portfolio and producing clear, accurate reports.
• Ensuring buildings meet safety and compliance standards, escalating risks when needed.
• Managing your own schedule and attending sites at short notice when required.
• Inspecting new and outgoing properties, ensuring works are completed on time.
• Uploading your findings, track actions, and meeting KPI expectations.
• Working closely with the Maintenance Team and supporting with improvements to systems and staff training.
• Maintaining positive relationships with internal teams, residents and landlords.

Please note: Job descriptions are not exhaustive, and the successful candidate may occasionally be asked to take on other duties that align with the key responsibilities outlined.

What we’re looking for:

• Experience working in property management.
• Knowledge on compliance framework for buildings
• Ability to work well with people of diverse backgrounds and varied support needs
• Good planning and organisational skills

There are many great reasons to join our team!

• Access to our Rewards Platform, which includes an Employee Assistance Programme and Health Cash Plan
• 27 days annual leave, including an extra day off for your birthday, plus bank holidays - increasing up to 30 days after 4 years of continuous employment (pro rata for part-time staff)
• 30% staff discount at Julian House charity shop
• A generous and competitive pension scheme
• A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted
• Great opportunities for career development and free monthly training sessions from experienced facilitators
• For all the fantastic and valuable work, you’ll be doing, you’ll be eligible for the Blue Light Card which offers amazing discounts on thousands of brands

Our Ethos

As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter.

If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you. We accept CVs and applications in all formats.

DBS Checks

We welcome applications from people with lived experience. All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee, the decision will depend on the type of offence and its relevance to the role. If you would like to discuss any convictions you may have, please contact the person named in the advert. All information will be dealt with according to our Data Protection Policy.

Please note: We reserve the right to close our vacancies once the perfect candidate has been found. We recommend submitting your application as soon as possible so that you don’t miss out!

Are you passionate about making a lasting difference to the lives of vulnerable adults?

You will be working in our Assessment Centre and another service in the Sutton Vulnerable Adults Team and providing intensive support to individuals for their Assessment period with the aim to support a positive move on.

As the post-holder, you will be working to maintain an environment of support for adults with complex needs. The successful candidate does not have to have direct experience in a similar environment. We are seeking a candidate who is willing to learn and who has a strong understanding of the needs of homeless and vulnerable people, especially those with complex needs. Dedication, personal resilience and a relationship based, non-judgemental approach is essential.

In this role you will:

• Support clients to liaise with external services like GP, substance misuse teams, mental health teams, social services.
• Support with all necessary skills to enable an individual to move on to more independent accommodation,
• Have an experienced Team to support you.
• Receive comprehensive training and full induction
• Be working shifts which are normally 8-4 or 2-10pm and you will be expected to work some weekends and Bank Holidays.
• Carry a caseload of clients and be their lead worker.

About you

We are looking to recruit a Project Worker to our diverse team at Sutton Vulnerable Adults.  Reporting to one of the Deputy Manager you will be responsible for providing person-centred support to clients to manage their tenancies and access independence.

You will be able to liaise effectively with external agencies, have clear communication skills, a non-judgemental approach, and a good working knowledge of homeless clients and the challenges they face.

We’d always like to hear from people who want to help transform lives. Not sure if you have the skills and experience you need for the role? Apply and we’ll let you know!

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

Visit our website and apply by clicking the ‘Apply Now’ Button to start your online application form. 

Closing Date: 10am on 13 May 2026

Interview and assessment date: TBC

SNG (Sovereign Network Group) is one of the largest housing associations in England. We provide over 85,000 homes and invest in communities across the South, West and East of England, including London, as well as creating thousands of new affordable homes every year.

We have a fantastic opportunity to join our high performing Customer Insight team as a Complaint Insight Officer.

Based out of our head office in Basingstoke, you'll combine office and home working to ensure a positive work / life balance.

The Role:

This is an opportunity to build relationships and work with stakeholders across the whole of SNG to ensure high risk Stage 1, Stage 2, and Housing Ombudsman (HOS) complaints are managed appropriately.

You will ensure that investigations are robust, customer issues are addressed, and communications are maintained to expected standards.

At SNG we are committed to delivering a great customer experience. Managing complaints effectively and appropriately is critical to this and minimises SNG's exposure to reputational risk and external investigation.

Key responsibilities include:

• Collaborate with SNG's Complaints teams on HOS cases and non-HOS cases deemed 'medium risk' and 'high risk' to ensure that all aspects of the case are properly evaluated and addressed.
• Present case summaries and reviews at meetings and forums as required.
• Make recommendations on case management and improvement actions as appropriate.
• Provide assurance by objectively reviewing and quality checking responses at Stage 1, Stage 2 and HOS, ensuring they are compliant, address the issues raised, and meet best practice requirements.
• Engage with stakeholders from across SNG to ensure the importance of high-quality complaint responses is understood.
• Be one of SNG's subject matter experts in Compliant Handling including the HOS Complaint Handling Code.

What we're looking for:

If you've got experience of working with complaints and within regulatory guidelines, that's great, but not essential.

You'll also have

• An investigative mindset allied with curiosity.
• Strong communication skills and report writing experience.
• Excellent attention to detail.
• The ability to collaborate with colleagues across SNG, and with external stakeholders.
• The ability to manage the expectations of your stakeholders.
• A willingness to take personal ownership of issues.

Job Description

Job Title - Welfare Rights & Tribunal Adviser

Salary- £29,000 per annum 

Hours37 hours per week (Full Time)

Location- Doncaster – office based, outreach locations, and tribunal attendance as required

Role Purpose

To provide specialist welfare rights advice, casework, and representation to clients, including preparation and attendance at welfare benefit tribunals. The postholder will support clients to maximise income, challenge incorrect benefit decisions, and access their full entitlements, in line with the aims, principles, and quality standards of the Citizens Advice service.

Key Responsibilities

Advice & Casework

• Provide specialist advice on welfare benefits including Universal Credit, PIP, ESA, DLA, and Housing Benefit.

• Prepare and submit mandatory reconsiderations and benefit appeals.

• Represent clients at First‑tier Social Security Tribunals where appropriate.

• Carry out detailed benefit checks and income maximisation.

• Act for clients where necessary by drafting appeal submissions, negotiating with the DWP and other agencies, and making referrals where appropriate.

• Empower clients to understand their rights and options and enable them to make informed decisions.

• Maintain accurate, timely, and comprehensive case records in line with Citizens Advice systems and procedures.

• Ensure all casework meets the Advice Quality Standard (AQS) and internal quality requirements.

Outreach & Partnership Working

• Deliver advice services at outreach venues across Doncaster as required.

• Build and maintain effective working relationships with partner agencies, statutory bodies, and community organisations to ensure joined‑up support for clients.

Research & Campaigns

• Contribute to the Citizens Advice research and campaigns agenda by recording evidence of client issues and emerging trends.

• Provide anonymised case studies and data to support local and national policy work.

Professional Development & Quality

• Keep up to date with welfare benefits legislation, case law, and procedural changes.

• Attend supervision, training, and team meetings as required.

• Work collaboratively with colleagues to share knowledge and support service delivery.

• Work to agreed targets and contribute to service monitoring and reporting.

Administration & Other Duties

• Use IT systems for case recording, monitoring outcomes, and producing reports.

• Maintain local information systems and resources.

• Carry out any other duties within the scope of the role to support the effective delivery and development of the service.

• Comply with Citizens Advice policies, including equality, diversity, confidentiality, safeguarding, and health and safety.

Person Specification

Essential Criteria

Experience

• Experience of providing welfare rights or social welfare advice.

• Experience of preparing benefit appeals and supporting clients through reconsideration or tribunal processes.

• Experience of managing a caseload and prioritising work to meet deadlines.

Skills & Knowledge

• Strong knowledge of the UK welfare benefits system, or the ability to develop specialist knowledge quickly.

• Excellent verbal communication skills, including advocacy and negotiation.

• Excellent written communication skills, particularly in drafting submissions, correspondence, and tribunal papers.

• Good numeracy skills to complete benefit calculations and financial checks.

• Ability to empower clients while maintaining professional boundaries.

• Ability to work both independently and as part of a team.

IT & Administration

• Confident use of IT systems for case recording, document production, and reporting.

• Ability to maintain accurate records in line with quality standards and procedures.

Values & Commitment

• Understanding of and commitment to the aims and principles of the Citizens Advice service.

• Commitment to equality, diversity, and inclusion.

Desirable Criteria

• Experience of representing clients at welfare benefits tribunals.

• Experience of working in the voluntary, advice, or community sector.

• Experience of working to targets or funder requirements.

• Knowledge of Advice Quality Standards or Specialist Quality Mark frameworks.

• Ability to travel across Doncaster (access to a vehicle desirable).