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Nurtureuk, Remote
£48,000 - £52,000 per year
Seeking an enthusiastic Ops/digital systems leader who can manage a broad portfolio that combines both operational and strategic elements.
Posted 1 day ago
Social Interest Group, N1, London (On-site)
£26,100 per year
We're looking for a Children and Family Worker to join the team in our West London Women's refuge.
Posted 1 day ago
Single Homeless Project, London (On-site)
Starting at £28,247.60 and rising incrementally to £30,342.85 per annum
Do you have the commitment and resilience needed, to work with some of the most vulnerable people in our communities?
Posted 1 day ago
Lancashire Mind, Chorley, Lancashire (On-site)
£31,556 (pro-rata)
Do you want to join an organisation who are passionate about improving mental health and wellbeing for Lancashire communities?
Posted 1 day ago
National Energy Action, Newcastle upon Tyne (Hybrid)
£24,702 - £29,268 per year
Joining a small, proactive fundraising team, NEA are hiring a Fundraising Assistant to provide vital support for all fundraising activities.
Posted 1 day ago
Closing in 6 days
NSPCC, Remote
£21,840 - £26,319 per year (plus London Weighting £3366 if London based or £500 home working allowance)
Posted 1 day ago
First Step Trust, London (On-site)
£33,000 - £35,000 per year
Established charity providing access to learning, work experience and employment opportunities for disadvantaged people.
Posted 1 day ago
Centre for Ageing Better, England (Hybrid)
£36,189 per year
Look for an enthusiastic and organised indicidual to lead on the delivery of an impactful programme of events – both online and in person.
Posted 1 day ago
Page 13 of 155
London, Greater London (On-site)
£35,578 - £39,227 per year
Full-time
Permanent
Job description

Do you want to make a difference to our clients’ lives every day?   

This role is offered as a 1 year fixed term contract.  

StreetLink London is a bespoke assessment and response telephone service for people who are rough sleeping in London, supported by volunteers. Building on St Mungo’s extensive experience of supporting people sleeping rough through a range of face-to-face services, this innovative service aims to reduce the incidences of subsequent rough sleeping amongst people who have not slept rough before and increase the speed with which those who have a history of rough sleeping can access support and accommodation.

As an Assessment and Response Worker you will:

  • Answer phone calls from people experiencing homelessness in London and deliver a high quality of customer service

  • Triage online referrals from the website and the app, to connect people who are rough sleeping with local outreach teams as quickly as possible.

  • Carry out comprehensive telephone assessments, identifying immediate options for accommodation and support while confidently responding to emergency situations and safeguarding concerns.

  • Advocate on behalf of people with relevant statutory and non-statutory services to ensure clients can access the support and accommodation they are entitled to as quickly as possible.

  • Train, motivate and support volunteers so they can provide a high quality, responsive service to everyone contacting StreetLink London.

About you:

We think this role will suit someone with:

  • Experience of working in a fast paced environment, providing high quality advice and customer service over the phone.

  • Excellent verbal and written communication skills and are able to work with others whilst managing your own time.

  • Motivation and interest in the challenge of delivering direct advice and support to people sleeping rough over the phone and supporting the successful delivery of this exciting new service.

  • The ability to empower individuals to make positive changes.

How to apply  

To find out more and apply please go to the St Mungo’s careers page on our website. 

To view the job description and guidance on completing your application form, please click on the ‘document available’ tab at the top of the advert page on our website.

Closing date: Wednesday 8 May 2024  

Interview and assessments on: 20 –21 May 2024 

Posted by
St Mungo's View profile Company size Size: More than 1000
Refreshed on: 01 May 2024
Closing date: 08 May 2024 at 10:00
Tags: Advice, Information,Social Care/Development

The client requests no contact from agencies or media sales.