Hybrid Administration jobs

Are you an administration professional, or someone who wants to move into this area who has solid core skills? Do you enjoy meeting new people and inspiring and motivate donors and fundraisers? 

If so, then join an ambitious organisation with a determination to transform the future for the 220,000 people in the UK living with axial spondyloarthritis (axial SpA).  

Axial SpA is an inflammatory condition of the spine and joints. Inflammation where muscles attach to the bones causes extreme pain, and if left untreated, it can permanently fuse bones together. It's an invisible and misdiagnosed condition, often leaving people feeling powerless, in increasing pain and extreme exhaustion. We campaign policy makers for early diagnosis and better services, work with the NHS to get axial SpA identified and diagnosed quickly, and build an active community, online and through our local branches across the UK. We are with them all the way. Axial SpA may work silently. But we don't.

We are a small team, looking for a part-time Fundraising Assistant to work alongside our existing Fundraising Officer, with a focus on engaging our donors and supporters and acting as first point of contact for many of our fundraisers, alongside maintaining accurate records and administration that keeps our fundraising running smoothly. You'll support activity across our income streams as part of our internal Fundraising Board, alongside our CEO, Head of Fundraising and Fundraising Officer. We are passionate about transforming lives for people with axial SpA. We truly value our people, who do meaningful work that directly impacts the lives of people living with axial SpA. You'll be supported to succeed and genuinely appreciated for your contributions. We pride ourselves on our collegiate spirit and willingness to support each other in all aspects of our work.  We operate a hybrid model of working, with some staff working remotely for most of the time, so applicants need to be comfortable with working in this way. For this role, we will expect you to work from the office at least 2 days per week.

Strong organisational skills are important, with the ability to manage multiple tasks and meet deadlines. You should have excellent attention to detail and accuracy, confident communication skills, both written and verbal, and a genuine interest in fundraising and passion for our mission.

If this sounds like you, then please get in touch. We would love to hear from you. You will need to submit your CV together with a two-page cover letter explaining your interest in the role – the letter must describe how your skills and experience meet the person specification. Deadline for applications is 10 am on 31 July. 2026. Interviews will be held on 12 August online. For further information, and to submit your application, contact Dale Webb.

 The Benefits

· Salary up to £15,600 for 3 days per week.

· Employer pension contribution of 10%

· 15 days annual leave plus 3 days leave between Christmas and New Year, plus Bank Holidays

· Access to a free virtual GP service for you and your loved ones

· Time off in Lieu scheme

· Death in Service benefit to loved ones

Equal Opportunities

NASS is committed to equal opportunities and welcomes applications from all sections of the community, regardless of age, disability, gender, race, religion or belief, sexual orientation or any other protected characteristic.

We reserve the right to close this advert early if we receive a high volume of applications, so early application is encouraged.

Thank you for your interest in NASS! 

Job title: Customer Success Executive 

Reporting to: Customer Success Manager

Salary: £25,500 - £29,000 (dependent on experience) + generous non‑contributory pension + 25 days annual leave (excluding bank holidays)

Hours: 9am - 5.30pm (reducing to 9am - 5pm during August & December)

We offer hybrid working: 3 days from home and a minimum of 2 days in the office each week.

Flexible working hours are available after successful completion of the probationary period. 

Primary Responsibility

As our Customer Success Executive, you’ll be joining our award‑winning Customer Success team, delivering exceptional service to our external customers, delighting them at every opportunity, and ensuring their experience with CharityJob is consistently excellent.

You’ll also support your internal customers, the Sales Team, by handling key administrative tasks that free them up to focus on revenue‑generating activity.

The Role 

• Meet and exceed admin task targets by completing all assigned work within agreed timeframes.
• Prioritise incoming calls (with occasional outbound calls when required).
• Organise and manage your workload to ensure all agreed tasks are completed consistently and on time.
• Prepare daily, weekly, and monthly stats/sales reports as needed.
• Provide holiday cover for Account Managers to ensure client requests are actioned promptly.
• Share customer feedback with Product, Marketing, or Sales to help improve CharityJob’s services.
• Escalate enquiries appropriately, raising support tickets and following up to ensure timely resolution.
• Stay up to date with new products and features across CharityJob.
• Demonstrate a positive, can‑do attitude and act as a role model in behaviour and approach.
• Support other internal departments when required and agreed with the Customer Success Manager.

The Person 

• Passionate about delivering great customer experiences
• Friendly, confident telephone manner
• Excellent verbal and written communication skills
• Strong problem‑solver
• Organised, methodical, and proactive
• Collaborative team player

Does this sound like you? If so, we’d love to hear from you, so please submit your application now.

The Company 

CharityJob is the largest specialist job board for the UK charity sector. We are dedicated to empowering charities with the tools and resources they need to make fair and effective hiring decisions, connecting passionate people with the organisations that inspire them. 

We’re a small, friendly team with an entrepreneurial, approachable culture - supportive, fun, and growth‑driven.

 Application Instructions 

Please click the ‘Apply Now’ button to submit your application.

Regretfully, we can only accept applications from candidates who currently live and have the right to work in the UK and live within a commutable distance to Hampton Wick, Kingston upon Thames.

Dreams Come True is an ambitious UK charity creating life‑changing dreams for children facing serious illness, disability and poverty. Driven by impact, relationships and creativity, we work with passionate partners to turn generosity into moments that truly change lives

As our Finance & HR Administrator, you will be the administrative backbone of our charity. This full-time role focuses primarily on the day-to-day coordination of our Finance, HR and IT functions, with a greater focus initially on finance tasks. Operating within a team of 12, this position offers great career development opportunity. Working directly alongside Head of Finance & Resources, with touch points into our CEO, the successful candidate will gain mentorship, hands-on insight, and the chance to learn from highly qualified, experienced senior professionals.

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

Team background

The Mental Health Crisis Breathing Space (MHCBS) team at Toynbee Hall is part of a national initiative launched in partnership with We Are Group and The Kaleidoscope Plus Group, funded by the Money and Pensions Service (MaPS). This service provides individuals undergoing mental health crisis treatment with temporary protection from debt collection activities, allowing them a “breathing space” to focus on their recovery without the immediate pressures of financial obligations. Toynbee Hall contributes to this initiative by offering regulated debt advice, conducting renewal checks, and providing comprehensive signposting support, ensuring that clients receive holistic assistance during their crisis period.

Scope of the Role

The Administration Coordinator provides crucial support to the Mental Health Crisis Breathing Space (MHCBS) team by managing administrative processes efficiently. The role focuses on handling key back-office tasks that enable the team to deliver timely and accurate support to clients and stakeholders.

Key Responsibilities

• Coordinate team inboxes and triage emails to appropriate team members or stakeholders, ensuring timely and accurate responses within SLAs – handling routine enquiries as standard and more complex enquiries as directed.
• Coordinate team tasks in AdvicePro, resolving issues, issuing or preparing correspondence, and highlighting urgent or non-standard cases for direction and resolution.
• Ensure CRM is maintained with accurate client and case information, running reports for management to review cases, prepare MI returns and support invoicing routines.
• Resolve or triage enquiries via the Insolvency Service portal, ensuring compliance with guidelines.
• Process incoming MHCBS applications and handle scheme closures using standard operating procedures, escalating non-standard issues or cases for direction and resolving issues.
• Support accurate reporting by ensuring high data integrity and flagging inconsistencies.
• Coordinate administrative needs for team meetings, external engagements, and cross-agency communication.

Person Specification

• Strong administrative and organisational skills.
• Attention to detail and ability to follow procedures.
• Experience working in a team environment.
• Good written and verbal communication skills.
• Comfortable using Microsoft Office and CRM systems.
• Able to work independently and manage time effectively.
• Alignment with Toynbee Hall’s mission and strategy
• Alignment and willingness to work in line to our values:
• Inclusive - open-minded, transparent, convening and collaborative; seeking fresh and alternative perspectives.
• Courageous – principled, ambitious and acting with integrity.
• Empowering – shifting power, sharing our knowledge, enabling people to take action for themselves
• An understanding of safeguarding and willingness to develop understanding further

Please note the right to work in the UK is a requirement of this role.

Please refer to the attached job description for more details.

Use of AI in your application

We recognise that AI is becoming part of everyday working life, and we're happy for candidates to use AI to improve the presentation of their application (for example, to improve clarity), but we want to hear your own ideas, experience and motivation.

Throughout our recruitment process, we're assessing your judgement, values and skills

During interviews and assessment activities, unless we tell you otherwise, you should not use AI to generate or assist with your responses.

L&D Administrator

We have an exciting opportunity to expand the Workforce Team by recruiting a Learning & Development Administrator. If you want be part of an impact-driven organisation, improving outcomes for vulnerable children and families, then apply today!

Position: L&D Administrator

Location: Hybrid/London

Hours: Full-time

Salary: £33,000 per annum

Contract: Permanent

Closing date for applications: 12:00pm, 20th Jul 2026

The Role

This role will play a key part in supporting the delivery of the IPS Qualification, ensuring that learners, managers and trainers are well supported and that learning programmes run smoothly and to a high standard. The role will also play a key part in supporting the wider workforce team at IPS Grow by providing administrative support across different areas of workforce activity.

The role will involve providing high-quality administrative, coordination and project support, with a particular focus on learner administration, data inputting, scheduling of qualification teaching sessions, data collection, reporting and continuous improvement of learning provision. You will work closely with members of the Workforce Team and wider IPS Grow colleagues and will report to the Learning and Development Manager.

IPS Grow is a national programme designed to support the expansion of Individual Placement and Support (IPS) services in mental health, primary care, and drug and alcohol teams across England. It is funded by NHS England (NHSE), the Department for Work and Pensions (DWP), and the Office for Health Improvement and Disparities (OHID).

The key requirements of the role are:

• Learning and training administration
• Programme coordination and project support
• Data, reporting and quality support
• Wider workforce team support

About You

You will have had prior experience in an administrative support role, ideally in a learning or education environment. You will need to show competency, potential or interest in the following areas. You are not expected to arrive with a full skillset, as you will be supported to develop in the role. 

We are looking for people with a passionate belief that anyone can work with the right support, and a commitment to our values. You will also be:

• A team player and also have the ability to work independently, are receptive to feedback and use it to continually improve.
• Highly organised, proactive and reactive
• Familiar with core Office software (Word, Excel, PowerPoint, Outlook) and will have experience managing multiple email accounts.
• Be able to communicate effectively with the team to set expectations, adjust to changing priorities, and keep them up to date with your progress.

Equality, diversity and inclusion 

We actively encourage applications from under-represented and minoritised groups, including those with lived experience of the social issues we are working to address. The organisation is an equal opportunities employer and support a range of flexible working options.

The application process uses Applied, a platform developed by the Behavioural Insights Team, to record your application. Applied is focused on using behavioural and data science to improve hiring decisions and minimise unconscious bias in the recruitment process. You will be asked to respond to 4 questions to test your passion and interest in the role as well as your technical skills.

Our client is able to sponsor visas but only for those eligible through the new entrant route. Please ensure you have the right to work in the UK before applying.

You may have experience in roles such as Admin, Administrator, Administration, Coordinator, Coordination, Programme Admin, Programme Administration, Programme Support. 

Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP

This is a defining moment for the National Forest, with a renewed vision to harness the transformative power of forests to restore nature, connect communities, and drive enterprise for a positive future. Over 30 years, this 200 square mile landscape has been reshaped, more than 10 million trees planted, and forest cover increased from 6% to 26%. Now, we are ready to build on this success within the National Forest itself, enabling three new national forests and championing a forest network for England.

We are now looking for a Project Administrator to join us to take forward this work on new national forests. This role is full-time, working 37 hours per week for a fixed-term contract to 31 March 2031, with potential for extension depending on funding.

Our Commitment to You

- Salary of £30,385 to £31,795
- Civil Service Pension scheme
- 30 days’ annual leave plus 10.5 days’ public and privilege holidays
- Staff bonuses
- Flexible working options
- Cycle to Work Scheme
- Employee Assistance Programme
- Discounts on gym memberships

Your Role in Our Vision

As the New National Forests Project Administrator, you’ll provide project administration and support for the three new national forests’ central team.

Specifically, you’ll schedule meetings, collate reports, take meeting minutes, track actions and correspond with a range of external partners.

You’ll also support the Project Manager on financial and performance management, external communications activity and the organisation of stakeholder events.

Additionally, you will:

- Maintain good communication with internal teams and external partners
- Maintain relevant contact details on the CRM system
- Support the management of enquiries to ensure good customer service

What You’ll Bring

For the Project Administrator role, you will need:

- At least two years’ work-based experience in a similar role  
- Proven experience of providing project administration
- Experience of stakeholder management and communicating to external partners
- Effective office administration skills, including financial management

We are recruiting a part time Pause Coordinator to join our established Practice in Halton.

Pause Coordinators play a vital role in the success of our work. They manage a broad and varied range of responsibilities, from supporting finance, data and performance monitoring systems, to organising events and providing high-level administrative and strategic support. As a key point of contact, they work closely with professionals, women and partners, requiring excellent communication skills and a strong understanding of the needs and experiences of the women we support.

As a Pause Coordinator, you will provide comprehensive administrative support to the Practice, helping ensure the team can work effectively and deliver meaningful impact.

You will be central to the smooth day-to-day running of the service, particularly as colleagues are often working out in the community. This role suits someone who is highly organised, proactive and detail-focused. You'll be in the office as well as working from home, and as you're part time, we can be flexible with your hours.

You’ll be part of a small, supportive team where collaboration and flexibility are essential, and where everyone is committed to improving outcomes for the women we work with.

We're looking for an organised, proactive and resilient Business Systems Administrator to join our IT Team located at our Head Office in Islington.

£42,500.00 per annum, working 35 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:
- Ensure all live and test application environments are maintained in compliance with Look Ahead's IT policies and guidelines to meet business needs by working with colleagues and the Business Systems Manager to manage system security and coordinate system changes, patch installations, database copies and upgrades, as applicable.

- Provide application configuration, support, and administration for Nourish (Care plans) and Camascope (eMARS), and cover for other key business systems including MHR's iTrent (Recruitment, HR & Payroll), Cx (Housing Management & Customer Support Plans), OnTrack (Domestic Abuse) and any other applications and products being deployed through the Digital Transformation programme.

- Act as the subject matter expert and coordination point for Nourish and Camascope specific support activities, including updating support tickets and associated details and responses via the ticketing system.

- Manage ticket and incident escalations, as appropriate.

- Support the application owners, business users and team members with the building and running of reports from Nourish and Camascope when required for urgent organisation needs, such as regulator requirements or responding to serious incidents.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
High levels of customer service - puts self in the place of system users to understand how best to tailor solutions to business requirements and needs.
- Approachable and open behaviours
- A Team Player, willing to share work and learning with the team and builds a positive team culture
- Able to work on their own initiative with minimal supervision
- Means, desire, and discipline to work effectively from home and still achieve desired results

What you'll bring:
Essential:
- Hands on knowledge of, or involvement in system administration for, at least one Customer Care Plan related system
- Previous history of supporting business systems or their use
- Self-starter with good initiative
- Well organised and methodical
- Good problem solving / analytical skills
- Experienced in issue resolution
- Excellent attention to detail
- Success orientated and delivery focused
- Excellent communication skills
- The ability to work to tight deadlines
- The ability to work through conflicting priorities
- The ability to build relationships with key internal and external stakeholders

About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see full job description on our website

Help research that could change millions of lives.

Are you an exceptionally organised administrator who enjoys keeping projects running smoothly?

Would you like your work to contribute to research that could transform how mental health conditions are understood, diagnosed, treated and ultimately prevented?

If so, we'd love to hear from you.

Research Project Administrator
Contract: 12-month Contract
Salary: £28k to £30k
Location: Hybrid – London EC1Y/Home

We're looking for a proactive, highly organised Research Project Administrator to join our growing Research Team. You'll play a vital role behind the scenes, providing first-class administrative and project support that enables our researchers, project managers and lived experience contributors to deliver research with real-world impact.

This is a fantastic opportunity to join an award-winning charity where your organisational skills will genuinely make a difference.

About MQ

At MQ, we champion and fund world-class research to transform the lives of everyone affected by mental health conditions.

We believe research is the key to creating a future where mental illnesses are better understood, more effectively treated and, one day, prevented altogether.

We're proud to have been recognised as one of the Sunday Times Best Places to Work, reflecting our commitment to creating an inclusive, supportive and high-performing workplace where people can do their best work.

We know that diverse perspectives lead to better ideas, stronger research and greater impact. That's why we're committed to building an inclusive workplace where everyone feels welcomed, valued and able to thrive.

The Role

As our Research Administrator, you'll be the person who helps keep our research programmes organised, efficient and moving forward.

Working closely with Project Managers and Programme Leads, you'll coordinate meetings, maintain project records, support budgets and payments, organise events and workshops, and ensure our systems and documentation remain accurate and up to date.

You'll also play an important role in supporting the involvement of people with lived experience of mental illness, helping to coordinate communications, contracts and payments while ensuring every interaction is professional, organised and welcoming.

No two days are the same. One day you might be organising a research workshop with leading academics, the next preparing project documentation, coordinating contributor payments or helping the team track progress across multiple programmes.

If you enjoy variety, love bringing order to complexity and take pride in getting the details right, you'll thrive in this role.

What you'll be doing

You'll:

• Coordinate internal and external meetings, including scheduling, agendas, papers and follow-up actions.
• Take clear, accurate meeting minutes and track actions.
• Support Project Managers with budgets, invoices and financial administration.
• Maintain project plans, trackers and systems including Microsoft Teams.
• Keep research documentation accurate, organised and up to date.
• Support surveys, data collection and reporting activities.
• Help organise workshops, roundtables and stakeholder events.
• Coordinate the recruitment and onboarding of lived experience contributors.
• Prepare contributor contracts and maintain accurate records.
• Coordinate payments and communications with external contributors.
• Work closely with colleagues across Finance, Marketing and Research to ensure projects run smoothly.
• Build positive relationships with researchers, academics, people with lived experience and other external partners.
• Ensure information is handled confidentially and in line with GDPR.

About you

We're looking for someone who is naturally organised, enjoys supporting others and takes pride in delivering high-quality work.

You'll probably have around three to four years' experience in an administrative, research or project support role and be confident juggling multiple priorities while maintaining excellent attention to detail.

You'll also bring:

• Excellent organisational and time management skills.
• Strong written and verbal communication.
• Experience supporting meetings and coordinating projects.
• Confidence managing budgets, invoices and payments.
• Excellent Microsoft Office skills, particularly Excel.
• Experience using collaboration platforms such as Teams, Zoom and Google Workspace
• The ability to manage confidential information with care and professionalism.
• A collaborative, flexible and positive approach.

It would be great if you also have

• Experience working within research, higher education or the charity sector.
• Experience supporting surveys or research projects.
• Experience organising conferences, workshops or stakeholder events.
• Experience using project management software
• Advanced Excel skills.
• A degree in health, social sciences, economics or another relevant subject (or equivalent experience).

Why join MQ?

As well as meaningful work that has the potential to improve millions of lives, you'll receive:

• £1,200 annual wellbeing allowance per annum
• 28 days annual leave plus bank holidays
• Hybrid and flexible working
• 5% employer pension contribution
• Employee Assistance Programme and counselling service
• Life Assurance
• Cycle to Work and season ticket loan schemes
• Professional development and training opportunities
• Regular team socials and wellbeing events
• A genuinely supportive, collaborative culture where your ideas matter

If you're an organised administrator who enjoys helping teams succeed and wants to contribute to research that changes lives, we'd love to hear from you.

Closing date: Sunday 12th July 2026
Please note: we typically start interviewing within one week of the job advert going live.
We reserve the right to close the job before the deadline based on the volume of applications, so we encourage you to apply as soon as possible.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We believe in equality and inclusion and we welcome job applications from everyone, provided you meet the criteria for the job.

Safer recruitment is important to us and the successful applicant will be asked to provide two references. They will also be required to complete a safeguarding self-declaration and undertake a DBS check.

No agencies please.

The Bone Cancer Research Trust has invested close to £12 million in research funding since our inception in 2006, with commitment accelerating rapidly since our first dedicated strategy was launched in 2017. We offer a diverse portfolio of research grant funding, supporting research at all phases and researchers at all stages of their career. 

To maximise the impact of our work, we are now seeking an exceptional individual to provide administrative and coordination support across Research, Information, Support and Awareness. We are seeking a motivated and organised individual to hit the ground running as part of our busy charitable team. This is an exciting opportunity to be involved in the delivery of our charitable objectives and make a tangible impact on the lives of those affected by the disease. 

As an integral member of a cross-functional team, the post holder will support delivery across all charitable pillars and help ensure a joined-up approach to our work. 

A key part of the role will be to engage directly and build strong relationships with our research and clinical community, from sending welcome packs to supporting our yearly impact monitoring.

The role will also involve interacting with patients and those affected with primary bone cancer. This may be through sending information resources or support boxes or may include the planning and delivery of laboratory tours. 

Experience working in an administrative, process driven, or project delivery environment is essential. Knowledge and/or experience of medical charities would be beneficial but not essential. Working in health or research-related environments would be beneficial, but not essential.  The role will involve the use of the charity’s CRM database and Teamwork.  Experience in the use of these is beneficial; however full training will be given. Experience in organizing and delivering meetings and/or conferences would be beneficial. 

This exciting role will give the successful candidate the opportunity to learn about all aspects of a medical research charity, all whilst making a huge difference to people affected by primary bone cancer. 

As Administrator for our Local School Nature Grants programme, you will support the smooth day-to-day running of the project, working closely with the Project Manager and wider team. This role can be based from either our Eastleigh or Stirling office, with home working available. You will be the first point of contact for schools, suppliers and stakeholders, helping to ensure an excellent experience for grant recipients while maintaining accurate records and supporting project delivery.

Responsibilities include:

• Responding to phone and email enquiries relating to the project
• Assisting with the management of LSNG mailboxes
• Supporting enquiries from network members and suppliers
• Ordering and managing stock of catalogue items
• Assisting with the processing of purchase orders and invoices
• Booking travel and accommodation for delivery team members
• Assisting with the packaging and posting of grant orders
• Managing correspondence with participating schools
• Maintaining and updating project records
• Assisting with application scoring and providing administrative support to trainers as required

You will need:

• Previous experience providing administrative support, ideally in an office environment
• Excellent organisational skills and the ability to manage multiple priorities and deadlines
• Experience planning and managing your own workload
• Strong IT skills, including Microsoft Word, Excel, Outlook and PowerPoint
• Excellent written and verbal communication skills
• A commitment to safeguarding and the ability to obtain a clear DBS or PVG check

We are a flexible, family-friendly and supportive organisation, offering flexible working, term-time working arrangements, strong staff benefits and a welcoming team culture. We are happy to discuss reasonable adjustments and encourage applications from those who may not meet every criterion but feel this role is right for them.

Prostate Cancer Research exists to honour the men and families who have been through things no family should have to go through, and to work for a future where no one needs to fear a prostate cancer diagnosis. 

We are always working to provide resources to help, support and empower patients. Giving them the information they need to make better choices about their treatment, while working to identify and target specific unmet needs in the prostate cancer ecosystem, such as racial inequality and bone metastasis. 

Our dedicated staff team is the key to our success, expanding the amount of research that we fund five times over in four years. Over the past three years, PCR has won:  

• the Change Project of the year award in 2023 
• the Excellence in Healthcare Partnerships award at the Communiqué 2025 awards 
• Fundraiser of the Year award at the National Fundraiser Awards 2026   
• The Mark Collins Award for Most Powerful Use of Insight to Improve Supporter Experience at the Chartered Institute of Fundraising Awards 2026​ 

It’s been a successful few years for the Events team with good results across the board – increasing income by over £1 million every year since 2023, a big part of which has been due to the huge growth of virtual challenges.  We are thrilled at the impact this will have for families affected by prostate cancer and are therefore excited to be expanding the Events & Community team again with this new role. 

The Supporter Engagement Assistant will be at the frontline of our virtual challenges stewardship, supporting a rapidly growing supporter base and delivering exceptional supporter experiences.  The role is ideal for someone who enjoys building relationships, is highly organised and is eager to develop within a supportive and ambitious fundraising team.

While your focus will be on virtual challenges, you will also gain exposure to the wider Public Fundraising portfolio, with full training and support provided.

Key Responsibilities

Supporter Care & Engagement

· Be the first point of contact for virtual challenge fundraisers, responding to enquires on email, SMS, social channels and phone within agreed timescales

· Manage supporter relationships and high-quality fundraiser journeys using PCR’s systems and tools, providing thoughtful stewardship that builds long term loyalty

· Work with the team to continuously improve supporter experience using feedback and data

· Create and maintain FAQs, supporter resources and fundraising materials

· Monitor acquisition advertisements and appropriately respond to comments

Administration and database

· Manage stock, including sharing data with our fulfilment house, sending merchandise and replenishing materials

· Process supporter and financial data accurately, including coding and tracking income & expenditure

· Support database administration in line with data protection needs

Teamwork

· Actively contribute to meetings, sharing new ideas and learnings

· Work with the team to embed our ‘agile’ ways of working, where we all take collective responsibility for the team’s goals and work together to achieve them

· Be flexible in busy times, getting involved with other projects and tasks across Public Fundraising team as needed

· Attendance will be required at some weekend and evening events, for which TOIL will be given

Skills and Competencies

Our ideal candidate would have the following:

· A willingness to get stuck in, proactive problem-solving skills and lots of initiative. 

· Very good written and verbal communication skills – the ability to communicate clearly, empathetically, and professionally with a diverse range of people, particularly supporters and patients

· Very good attention to detail (e.g. with data entry tasks) and good IT skills (e.g. web applications and file systems)

· Excellent organisation skills and an ability to identify the best use of time to complete day-to-day tasks. 

· Work effectively individually and as part of a team

· A belief in PCR’s work, goals and our values: innovation, collaboration, accountability and empathy.

Desirable:

· Demonstrable or transferable experience of an administrative or support role, within an office environment

· Experience working with a CRM system and Microsoft 365 applications (Word, Excel, Outlook etc.)

· A good understanding or interest in events & community fundraising activities

· Ability to handle and process financial transactions

· Knowledge of the Fundraising Code of Practice and data protection principles (including GDPR & confidentiality)

· Experience assisting with event administration or logistics

· Experience using social media and digital communication tools (e.g. Miro/MURAL, Canva etc)

How To Apply

 Please apply by submitting your CV and a short supporting statement (maximum 600 words) by outlining why you would like the role and why you think you’d be a good fit, giving examples of previous experience.

There will be a two-stage interview process. The first interview will be online w/c 3rd August, and the second interview w/c 10th August will be an in-person interview at our offices in London.

For an informal chat about the role, please contact Natalie Robertson, the hiring manager (details provided in full job spec attached).

For more information about our organisation, visit the Prostate Cancer Research website, the Prostate Progress webpage and our online patient resource, The Infopool.

PCR is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals regardless of their race, gender, disability, religion/belief, sexual orientation, or age.

We're looking for an organised, proactive and resilient Business Systems Administrator to join our IT Team located at our Head Office in Islington.

£38,500.00 per annum, working 35 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:
- Ensure all live and test application environments are maintained in compliance with Look Ahead's IT policies and guidelines to meet business needs by working with colleagues and the Business Systems Manager to manage system security and coordinate system changes, patch installations, database copies and upgrades, as applicable.

- Provide application configuration, support, and administration for Nourish (Care plans) and Camascope (eMARS), and cover for other key business systems including MHR's iTrent (Recruitment, HR & Payroll), Cx (Housing Management & Customer Support Plans), OnTrack (Domestic Abuse) and any other applications and products being deployed through the Digital Transformation programme.

- Act as the subject matter expert and coordination point for Nourish and Camascope specific support activities, including updating support tickets and associated details and responses via the ticketing system.

- Manage ticket and incident escalations, as appropriate.

- Support the application owners, business users and team members with the building and running of reports from Nourish and Camascope when required for urgent organisation needs, such as regulator requirements or responding to serious incidents.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
High levels of customer service - puts self in the place of system users to understand how best to tailor solutions to business requirements and needs.
- Approachable and open behaviours
- A Team Player, willing to share work and learning with the team and builds a positive team culture
- Able to work on their own initiative with minimal supervision
- Means, desire, and discipline to work effectively from home and still achieve desired results

What you'll bring:
Essential:
- Hands on knowledge of, or involvement in system administration for, at least one Customer Care Plan related system
- Previous history of supporting business systems or their use
- Self-starter with good initiative
- Well organised and methodical
- Good problem solving / analytical skills
- Experienced in issue resolution
- Excellent attention to detail
- Success orientated and delivery focused
- Excellent communication skills
- The ability to work to tight deadlines
- The ability to work through conflicting priorities
- The ability to build relationships with key internal and external stakeholders

About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see full job description on our website

We're looking for an organised, proactive and resilient Business Systems Administrator to join our IT Team located at our Head Office in Islington.

£38,500.00 per annum, working 35 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:
- Ensure all live and test application environments are maintained in compliance with Look Ahead's IT policies and guidelines to meet business needs by working with colleagues and the Business Systems Manager to manage system security and coordinate system changes, patch installations, database copies and upgrades, as applicable.

- Provide application configuration, support, and administration for Nourish (Care plans) and Camascope (eMARS), and cover for other key business systems including MHR's iTrent (Recruitment, HR & Payroll), Cx (Housing Management & Customer Support Plans), OnTrack (Domestic Abuse) and any other applications and products being deployed through the Digital Transformation programme.

- Act as the subject matter expert and coordination point for Nourish and Camascope specific support activities, including updating support tickets and associated details and responses via the ticketing system.

- Manage ticket and incident escalations, as appropriate.

- Support the application owners, business users and team members with the building and running of reports from Nourish and Camascope when required for urgent organisation needs, such as regulator requirements or responding to serious incidents.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
High levels of customer service - puts self in the place of system users to understand how best to tailor solutions to business requirements and needs.
- Approachable and open behaviours
- A Team Player, willing to share work and learning with the team and builds a positive team culture
- Able to work on their own initiative with minimal supervision
- Means, desire, and discipline to work effectively from home and still achieve desired results

What you'll bring:
Essential:
- Hands on knowledge of, or involvement in system administration for, at least one Customer Care Plan related system
- Previous history of supporting business systems or their use
- Self-starter with good initiative
- Well organised and methodical
- Good problem solving / analytical skills
- Experienced in issue resolution
- Excellent attention to detail
- Success orientated and delivery focused
- Excellent communication skills
- The ability to work to tight deadlines
- The ability to work through conflicting priorities
- The ability to build relationships with key internal and external stakeholders

About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see full job description on our website