Advice and volunteer development manager jobs

Since 1899, Birmingham Settlement has been working to create opportunity and choice – connecting and empowering people through action, activities, and shared learning to build and sustain wellbeing for all.

Debt & Welfare Benefits Adviser

 Salary: £30,000 pa

35 hours per week, 25 days A/L + contributory pension scheme

Birmingham Settlement has an opportunity to join our Money Advice Team as an experienced Debt & Welfare Benefits Adviser.

As an experienced Debt & Welfare Benefits Adviser you will already have a background in providing effective, high-quality debt and welfare benefits advice to a wide range of clients in differing circumstance.

Based at our Newtown office with outreach work in other areas of the city, you will be adaptable with excellent communication skills, flexibility, and the ability to manage your own workload.

You will be joining a long established and professional Money Advice Team providing specialist advice with a holistic approach that covers all areas of debt and welfare benefit along with training to build and continually improve money management and financial capability.

 This is a great opportunity to join a progressive charity making a real difference to people’s lives – see our website 

 For an informal discussion about the role call Theresa Gniadkowski 

PREVIOUS APPLICANTS NEED NOT APPLY

For an application pack visit our website or email us or write to Human Resources, Birmingham Settlement Sports & Community Centre,  600 Kingstanding Road, Kingstanding, Birmingham, B44 9SH.

 Closing date for applications: Thursday 30th April 2026 at 5pm

Interviews: Friday 8th May 2026

  Birmingham Settlement is committed to Equality of Opportunity and welcomes applications from all sections of the community. Registered charity number 517303

Orbis UK is delighted to offer the role of HR and Governance Manager, a new position for the charity, as the organisation seeks to grow and build on past successes to reach its target of achieving £10m income in the next 5 years.

This role is critical to supporting a highly performing group of staff and trustees as we seek to transform lives through the prevention and treatment of blindness. This role will sit within the Business Support Team, which is responsible for the day to day running of the organisation and will be crucial in creating a revised HR strategy and ensuring that the organisation’s compliance with key statutory and regulatory requirements are maintained at all times. The successful postholder will work collaboratively with the Director of Finance and Operations to meet these objectives, but also will have a central role in identifying opportunities for growth within the HR and Governance function to ensure that good practice, wellbeing and compliance work hand in hand with one another and is embedded within the ethos of the organisation for the benefit of its staff and, ultimately, our beneficiaries.  

In addition, the successful postholder will work with the Board of Trustees to provide Executive Assistant level support to enable the Board to meet its obligations and to ensure that they can conduct the business of the charity in the most efficient and effective manner. You will be privy to sensitive and confidential information, attending meetings in order to take summary minutes and provide clerking services, including the issuing of papers, monitoring Companies House and Charity Commission requirements and acting as counsel to the Senior Management Team and the Board, where appropriate.

You will line manage and work with the Business Support Administrator, also a new post, that will provide support to you and the wider staff team. The recruitment of both these posts simultaneously provides a unique opportunity to a new postholder to shape this role and set out the strategy for this directorate and take ownership of demonstrable change within the organisation.

We are looking for someone who has a Level 5 CIPD or equivalent qualification with demonstrable experience in supporting and developing a HR strategy and/or working at an EA level working with senior executives across different sectors. Knowledge of the NGO sector is desirable, but we are open to applications from across disciplines and expertise if you can demonstrate your aptitude for the role with a hunger to learn or for someone who is keen to translate their HR experience into this broad and interesting role.

The main responsibilities of this role include:

- To line manage and work with the Business Support Administrator and to provide a responsive problem solving and supportive HR service to managers across the organisation.

- To support and advise the Senior Leadership Team to develop and deliver a strong HR strategy embedding best practice while continuing to build a positive, inclusive and high performing culture strongly aligned with Orbis’s values.

- To support the Director of Finance and Operations (DFO) to provide high-quality, responsive and effective support to the Orbis Board and its sub-committees.

- To deliver a HR strategy and solutions in high performing teams, and balance compliance with taking a progressive attitude towards embracing the opportunities and challenges of embedding values-led principles within an organisation.

Benefits of working for Orbis UK

Before completion of probation:

• Competitive Salary benchmarked annually
• Minimum 25 days holiday pro-rated increasing with length of service
• Life Assurance Policy (4 x salary)
• Employee Assistance Programme
• E-learning Courses
• Social Activities
• Flextime
• Free Sight test

After completion of probation:

• Matched employer pension contribution up to a maximum of 10% of basic salary
• Interest free season ticket loan
• Cycle to work scheme
• Contribution to cost of new prescription glasses   
• Possibility of an overseas project visit after 3 years’ service

 Application and interviews

Closing Date: 28th April 2026

First Interviews: 1st or 5th May 2026

Second Interviews: 11th or 12th May 2026

Start Date: ASAP

All applicants must have the legal right to live and work in the UK. Unfortunately, we won’t be able to reply to all applications, so if you haven’t heard from us by 30th April 2026, your application has not been successful.

Safeguarding

Orbis UK is committed to safeguarding and promoting the welfare of children and vulnerable adults and applicants must be willing to undergo child protection screening appropriate to the post, including checks with past employers and criminal records checks. Orbis UK is also a member of the Inter-Agency Misconduct Disclosure Scheme

We’re looking for an experienced, passionate, strategic and creative Head of Development to join us as part of a job share and lead our support and capacity-building offer. 

You will have strategic oversight of our support offer to the voluntary, community, faith and social enterprise (VCFSE) sector in Somerset, leading on the provision of targeted support and infrastructure services. You will also lead the Development Team, develop a programme of forums and events across the county that support the training and networking needs of the sector, and work with colleagues to build our partnerships with local agencies.

You will bring significant leadership experience working with or supporting the development of voluntary sector organisations, groups or networks. You will have demonstrable experience of partnership working – including with the Public Sector – and knowledge of the principles of asset-based community development and empowerment.

In return, we offer flexible, hybrid working options, a free Employee Assistance Programme, up to 7.5 hours of volunteering leave per year, and an additional day of leave for your birthday.

This is a full-time, job share role, though part-time and flexible hours will be considered for the right candidate. The salary is £40,000-£43,000 per annum.

Join the Science Council and help shape the future of science engagement!

Events Manager
Location: Hybrid (Homeworking and London with occasional travel)
Salary: £34,000 – £36,000 per annum, pro rata
Hours: Part-time, 21 hours per week – 3 days
Contract: Permanent

We are a charity and membership organisation representing over thirty professional bodies and learned societies, collectively reaching more than 320,000 scientists, technicians, and teachers. Our mission is to connect the science professions and champion professional recognition across the UK.

We are looking for a dynamic and strategic Events Manager to lead the development and delivery of our events programme. This is a pivotal role where you’ll design and execute high-quality, inclusive events—both online and in person—that engage our members, registrants, and stakeholders.

What you’ll do

• Plan and manage events from concept to completion, ensuring clear objectives and impactful outcomes.
• Deliver a variety of events, including workshops, webinars, conferences, and networking forums.
• Source venues, manage suppliers, and oversee budgets to ensure cost-effective delivery.
• Innovate with new ideas to enhance engagement and generate income through sponsorship and ticketing.
• Collaborate with marketing colleagues to promote events and ensure strong attendance.
• Evaluate event success using data-driven insights to continuously improve.
• Champion diversity and inclusion in all aspects of event planning.

What we’re looking for

Essential:

• Experience in event planning and management (face-to-face and online).
• Proven ability to lead all aspects of event delivery, from logistics to stakeholder engagement.
• Strong budgeting, problem-solving, and crisis management skills.
• Excellent communication and interpersonal skills to build relationships at all levels.
• Technical know-how with AV systems and event management tools.
• A creative, strategic thinker who thrives in a collaborative environment.

Desirable:

• Experience in the science or charity sector, fundraising, volunteer coordination, and video editing.

This role will be based between our London office, home working and travel to deliver events across the UK.

Why join us?

• Be part of a small, friendly, and dedicated team passionate about advancing science.
• Enjoy a flexible, hybrid working model.
• Make a real impact by creating events that inspire and connect the science community.
• Benefit from professional development and an inclusive workplace culture.

Ready to make a difference?

We would love for you to help us deliver exceptional events that shape the future of science and await your application on our portal.

Closing date: Monday 20th April at 9:00am.
Interviews to be held Wednesday 29th April onsite at Science Council, Fora Space, 71 Central St, London, EC1V 8AB.

Please note: this position is being re-advertised following its initial release in January 2026. Candidates who have applied previously are kindly asked not to submit a further application.

Please note that applicants must have the right to work in the UK, and documentary evidence will be requested at the interview stage.

No agencies please.

This is an exciting role in a unique organisation.  Our vision is to provide an outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world.  We aim to build a vibrant and empowered student community with real influence in UCL and beyond, that enables students to enjoy their time at university; pursue their interests and passions; see the world in new ways; and develop the skills and experience to change the world for the better.

We are a registered charity employing over 150 career staff and 300 student staff, delivering a wide range of services and representative functions for UCL students. We have the widest portfolio of services of any student organisation in the country, managing UCL’s extracurricular programmes for sport, music, drama, dance, media, volunteering, academic societies and intercultural engagement; providing a wide range of fantastic social spaces; leading on student democracy and representation across UCL; and offering excellent student support services.

It's an exciting time to join our growing organisation as we lead the delivery of UCL’s groundbreaking new Student Life Strategy. This is enabling us to build more programmes to improve students’ mental and physical wellbeing, promote genuine equity for all, build students’ skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community.

We support hybrid working. Excellent benefits including defined benefit pension scheme and generous holiday entitlement. We are proud of high levels of staff engagement and pride ourselves on being a great place to work. We will consider applications to work on a flexible and job share basis wherever possible. 

The role is full time and permanent. This role is based at our Bloomsbury campus with flexibility to work from home on a 40/60 basis (40% working from the office).

We are looking for a Networks Development Coordinator to support the development of our networks to create inclusive, dynamic and engaging communities at UCL. We currently have nine networks at UCL and the purpose of this role is to empower, train and support our students to host events, run campaigns and raise awareness. You will help broker new partnerships with charities and other student groups, facilitating our students to build communities and get the most out of their time at UCL. You will also take a leading role in coordinating history months and awareness days, working with our student communities. 

This role will also work closely with UCL's Equality, Diversity & Inclusion Team to oversee support and development of elected student EDI Reps who drive equality initiatives across the institution.

Do you have experience in supporting students from liberation communities? Do you have experience of empowering and training students or volunteers? If the answer is yes, then we want to hear from you. 

Our ideal candidate will have experience of supporting others to make meaningful change, experience of lobbying and campaigning as well experience of event management and facilitation. 

You will be part of a small energetic and committed team supporting the delivery of Northamptonshire Community Foundation’s philanthropy and income generation ambitions. Working collaboratively with colleagues, you will help grow and steward support from individuals, corporate, charitable and statutory donors, with a lead responsibility for a defined portfolio of relationships and initiatives.

Fundraising and relationship building happen across the charity, and you will manage your own portfolio of donors and partners and work with the Chief Executive and wider team to co-ordinate activity, share insight and maximise opportunities for place based philanthropy in Northamptonshire.

You will need confidence, excellent communication skills and the ability to plan and deliver projects as part of a highly collaborative team. You will be comfortable cultivating, stewarding and sometimes soliciting charitable donations yourself, as well as creating opportunities for the Chief Executive to engage with donors and prospective supporters.

Regional Income Manager

We are seeking an experienced Regional Income Manager to lead high performing teams and drive income recovery across a large and complex housing portfolio.

Overview
Position: Regional Income Manager
Salary: £57,904 to £63,032 per annum (London weighted), dependent on experience
Location: Stratford, London with hybrid working (20 to 40 percent office based)
Hours: Full time
Contract: Fixed term, 11 months
Closing Date: 28 April 2026
Interview Dates: 5 and 6 May 2026

About the Role
This is a senior leadership opportunity within a large housing organisation undergoing transformation. You will take ownership of a significant income portfolio, leading multi-disciplinary teams to maximise income, reduce arrears and deliver strong, consistent performance.

Key responsibilities include:

• Leading and developing teams responsible for 9,000 to 20,000 accounts and arrears portfolios of £5.5m to £8.5m
• Driving income collection and debt recovery performance against key targets
• Creating a high performance culture through coaching and development of Customer Account Managers
• Managing complex arrears cases, working with legal partners, local authorities and external agencies
• Using data and insight to identify risks, improve outcomes and inform senior decision making
• Promoting a collaborative, one team approach across income services
• Supporting continuous improvement, policy development and operational strategy

About You
You will bring strong leadership experience from a fast paced, target driven environment, ideally within housing or a related sector.

You will have:

• Proven experience managing and motivating teams to deliver against KPIs
• Strong communication skills with the ability to influence a wide range of stakeholders
• In depth knowledge of housing law, landlord and tenant legislation and welfare reform
• Experience overseeing legal debt recovery processes
• Excellent organisational and problem solving skills with the ability to prioritise effectively
• Strong stakeholder management and collaboration skills
• The ability to analyse and interpret performance data to support decision making

About the Organisation
This organisation is one of the UK’s leading housing providers, supporting around 250,000 residents across London, the South East and North West. They are committed to delivering high quality homes and services, with a strong focus on inclusion, sustainability and continuous improvement.

They offer a supportive working environment and a comprehensive benefits package including a generous pension contribution, annual leave allowance, health cash plan, life assurance, volunteering days and employee wellbeing support.

Other roles you may have experience of could include: Income Manager, Rent Arrears Manager, Housing Income Lead, Revenue Manager, Tenancy Services Manager, Debt Recovery Manager, Housing Operations Manager

Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.

Who are Guts UK Charity?

Guts UK Charity is committed to a world where digestive conditions are better understood, better treated and everyone who lives with one gets the support they need. Too many people are suffering or dying in silence or alone. They don’t know where to turn for information or support, diagnosis takes too long for many, and treatment can often come too late.​

We are the only UK charity that covers the entire digestive system. We raise vital awareness of digestive conditions, fund life-saving research, and provide patients and loved ones with expert information and support – we are informed by evidence and expertise, our community, and the patient voice.​ 

Our mission is simple: to improve the lives of millions of people affected by digestive conditions 

Overall Purpose of the Communications Manager

As Communications Manager at Guts UK, you’ll champion our charity’s work and brand. You’ll play a pivotal role in our charity, delivering our communications, awareness and public education activity and providing communications support across other key areas of our work, including information, research and fundraising.

Who we’re looking for?

You'll be experienced in delivering comprehensive communications and campaigns from start to finish with a natural flare for transforming complex messages into engaging, easy to understand content suitable for different audiences.

You are a friendly and approachable leader who enjoys working creatively and collaboratively within a small team, as well as with external stakeholders and members of our community.

You are a brave and bold communicator who values collaboration and connection, matching our values as a charity, and you have a genuine interest in digestive health or connection to our area of work.

Location

We have offices in London and Huddersfield, both of which are easily accessible by public transport or road. We support hybrid working but attendance in the chosen office is required for a minimum of 1 day per week.

Please see the attached detail job pack for further information and how to apply. 

About Us

West Sussex Parent Carer Forum (WSPCF) is an independent organisation for the parent carers of children and young people aged 0-25 with special educational needs and/or disabilities (SEND).  We support parent carers by providing information, signposting, and training that equips them in their lifelong caring role and empowers them to participate in shaping services for their children and young people.  WSPCF is hosted by local Sussex based charity Amaze. 

About the job

This is a great opportunity for a proactive and passionate person who lives in the mid/north of the county to empower and amplify the voices of parent carers across West Sussex. You will help deliver events and activities, encourage parent carers to get involved, especially those whose voices are less often heard, and provide friendly, accessible information and signposting to families. You will be a ‘people-person’ with excellent interpersonal and communication skills, and able to plan and prioritise your own work.

 This is a part‑time, flexible, hybrid role where lived experience really matters.

We are committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe having a diverse workforce at all levels allows us to represent the communities we serve.

We want to employ staff who have lived experience of disability themselves and/or as a parent/carer of a child, young person or adult with special educational needs or disabilities (SEND), and have an excellent understanding of the issues faced by SEND families

We particularly welcome applicants from Black Asian and minoritised ethnic communities. 

Our benefits

Some of the benefits of working for WSPCF, hosted by Amaze • Hybrid working out of WSPCF’s Pulborough office, with some homeworking • + 5% pension, pro-rata 26 days a year, + extra 3 days at Christmas + Public Holidays • Flexible, family and carer-friendly working • Support for staff health and wellbeing including an employee assistance programme • Commitment to learning and development • Access to charity worker discounts scheme • See full benefits policy

To support your application, please visit the Amaze website and read:

WSPCF Participation Officer Job Description

Staff benefits policy

Terms and conditions

Please visit the West Sussex Parent Carer Forum to read more about our work.

To apply

The closing date for applications is midnight 6th May 2026 and the provisional date for interviews is w/c 11th May 2026.

You are warmly encouraged to contact us for an information discussion about the role.

Women-only post (Section 7(2)(d) applies)

Team Leader – Domestic Abuse Safe Accommodation (Cheshire West and Chester) 

Salary: £28,444 per annum
Hours: 32 hours per week
Contract: Permanent
Closing date: To be confirmed

About WHAG

WHAG is a leading charity delivering high‑quality, trauma‑informed support to women, men and families affected by domestic abuse, sexual violence, homelessness and relationship breakdown across the Northwest. Our work is rooted in empowerment, choice, strength and change, supporting people to rebuild their lives safely and independently. 

The Role

We are seeking an experienced and motivated Team Leader to lead and coordinate our Domestic Abuse Safe Accommodation Service in Cheshire West and Chester. Reporting to the Operations Manager, you will provide strong operational leadership, ensure high‑quality service delivery, and develop effective partnerships with local agencies and stakeholders. 

You will support and supervise staff, oversee casework quality, manage risk, contribute to service development, and ensure contractual and safeguarding requirements are met. This role includes participation in a 24/7 on‑call rota and occasional evening and weekend work. 

Key Responsibilities

• Lead and coordinate a trauma‑informed domestic abuse safe accommodation service
• Provide supervision, case management and quality assurance to staff and volunteers
• Manage referrals, risk assessments, safeguarding concerns and crisis responses
• Ensure effective multi‑agency working, including MARAC and local partnership forums
• Monitor service outcomes, complete reporting and contribute to service improvement
• Support recruitment, induction and development of staff and volunteers
• Maintain accurate records and ensure compliance with policies and legislation 

About You

You will have:

• Experience supporting adults and children affected by domestic abuse, sexual violence or stalking
• Experience of strengths‑based risk assessment, including DASH RIC
• Strong experience of multi‑agency working and managing complex cases
• Proven ability to manage, supervise and motivate teams
• A trauma‑informed, person‑centred approach to service delivery
• Knowledge of safeguarding, housing, welfare benefits and relevant legislation
• Strong IT skills, including Microsoft Office
• A commitment to equality, diversity and inclusion 

Essential Requirements

• Relevant qualification or equivalent experience (with willingness to work towards Level 5)
• Ability to travel across the contract area and access to a car
• Flexibility to work evenings, weekends and on‑call rota
• Enhanced DBS check 

What We Offer

• 25 days annual leave rising to 28 days (pro‑rata) plus bank holidays
• Pension via NEST
• Health plan and employee wellbeing support
• Flexible working (for non‑rota posts)
• Bike‑to‑work and tech salary‑sacrifice schemes
• Free parking and charity worker discounts 

WHAG is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We welcome applications from all sections of the community.

Self-Employed Chartered Surveyors Sought

 Based in the Midlands and North of England

Flexible, Project-Based Consultancy Making a Difference

Are you an experienced Chartered Surveyor, seeking meaningful work on a flexible basis? Do you want to use your skills to help amazing organisations doing good in the world?

The Ethical Property Foundation is the UK’s only dedicated property advice charity serving the voluntary sector. (Registered Charity Number 1101812) Each year, we provide over 900 organisations with expert, independent property advice and education. We are now looking for one or more self-employed Chartered Surveyors - general practice surveyors and building surveyors to join our team and help deliver affordable consultancy services to the voluntary sector.

About the Role

This is a self-employed, project-based opportunity. Assignments typically require 4-5 days of work (not full-time) and include:

· Lease renewals and rent review advice

· Development of client property strategies

· Options appraisals

· Property acquisition advice

· Property disposal advice

You may also have opportunities to design and deliver property-related webinar training.

Our Associate Property Advisers work flexibly from home, with occasional client site visits across England, Wales, and Scotland.

What we’re looking for

We’re seeking Chartered Surveyors (or equivalent) with:

• Strategic thinking and reporting skills
• Specialisms such as facilities management and / or architectural experience
• General practice skills
• We also have opportunities for building surveyors who can offer a charity rate on their standard fee.

You’ll need excellent communication skills to engage and empower our clients—many of whom support vulnerable people in challenging circumstances—and the ability to investigate, analyse, and propose practical property solutions.

Why join us?

Our clients support a diverse range of causes and manage every type of property imaginable. In the past year, we’ve advised on office buildings, church premises, oast houses, former schools, libraries, theatres, fields, industrial units, and more.

You’ll be part of a team of extraordinary senior property professionals who share a passion for making a positive impact.

Key details

• Day Rate: £220
• Working Hours: Flexible, variable based on agreed project deadlines
• Location: Work from home with travel as required for site visits
• Professional Indemnity Insurance: The post holder falls within the definition of ‘Person Employed’ and are therefore included within EPF’s PI insurance.
• DBS Clearance: Provided by EPF
• Reporting To: Head of Property Services

Start date

By mutual agreement.

Interested in using your property expertise to make a difference? 

Team Leader - Housing

Location: Newcastle

Salary: Grade 5 - £38,724 per annum

Hours: Full time – 35 per week

Contract: Permanent

Closing date: Monday 4th May 2026 at 11.30 pm

Do you have proven experience of day-to-day staff and service management, including casework support and supervision? Then join Shelter as a Team Leader and you could soon be making a real difference to people affected by the housing emergency.

 About the role 

Your role will be essential to the day-to-day management of the Hub and in particular, the delivery of front-line services, contracts and projects. We will rely on you to lead and support the staff and volunteer team that delivers specialist advocacy, empowerment, advice and systems change within the local community. You will support the Hub’s Strategic Lead and management team to deliver our strategy locally, plan and supervise casework, monitor the effectiveness of our services as well as promoting them. You will ensure we provide an excellent quality service that meets the needs of those who need our help and that everyone has access to a safe and affordable home.

About you

You will need experience of staff and service management, including casework support, risk management, supervision and safeguarding. A good understanding of housing law is essential, along with demonstrable experience of working in the advice and/or support sectors and working with external agencies. You must also be proficient in the use of a range of IT tools including case management systems and Microsoft applications.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

About the team

Shelter North East has been based in Newcastle, covering advice across 12 Local Authorities, for over 25 years and is made up of teams delivering housing advice and support, administration, legal casework and DIY Skills. We also have colleagues covering Community Fundraising and Organising, Client Involvement and Business Development.  

One of our main focuses is systemic change, which we achieve through offering direct advice to clients, as well as training to partners and volunteers to build capacity across the housing sector. We aim to positively influence procedural and policy changes that will improve the experience and outcomes for all those with housing needs in the North East. 

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding Statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

If you would like to discuss the role please contact Tracy Guy, Strategic Lead for the North East by email - see ad

How to apply

Please click ‘Apply for Job’ on the advert. You are required to submit a CV and a supporting statement with responses to the following points in the ‘About you’ section of the job description of no more than 350 words each. Please provide specific examples following the STAR format:

•       Experience of day-to-day staff and service management, including casework support safeguarding and supervision

•       Experience and knowledge of the relevant area of housing provision required for the local context

•       Experience of working in a multi-disciplinary context with partners, community groups and other agencies

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

About the Role

As an Advocate with us, you’ll support individuals in diverse circumstances to have their voices heard by health and social care professionals and other key stakeholders. Your work will help ensure people are empowered to make informed decisions about their lives and care.

The role involves travel to locations such as clients’ homes, hospitals, care homes, and community settings. While some work can be completed from home, particularly administrative tasks, access to your own transport and a reliable home internet connection is essential.

As this is a newly funded project, the postholder will play a key role in shaping how SHOUT is delivered locally. This includes developing strong working relationships with schools, SEND teams, Transitions services and community partners, identifying unmet need, promoting the service, and contributing to the growth and sustainability of the project.

About You

We welcome applicants from a range of backgrounds. Ideally, you’ll have some experience in advocacy or in providing support, or welfare services to adults or young people - particularly those with learning disabilities and/or autism, communication needs, mental ill health, physical health issues, or difficulties accessing support.

You may have worked or volunteered in health or social care, education, youth services, support services, or in advice and guidance roles. Above all, we’re looking for people who are passionate about making a difference and supporting others to be heard.

How will you make a difference?

You’ll actively promote SHOUT within local communities and professional networks, helping to build awareness and increase access to early advocacy support.

· You’ll help young people to understand their rights, entitlements, and choices; providing clear, accessible information tailored to their needs.

· You’ll support young people to express what matters to them - or speak on their behalf when needed - ensuring their views, wishes, values, and beliefs are represented.

· You’ll promote self-advocacy and confidence-building at every opportunity, encouraging young people to speak up for themselves.

· You’ll work creatively and collaboratively to empower young people to participate in decisions affecting their lives.

· You’ll act in line with relevant legislation (including the Children Act 2004, Working Together to Safeguarding Children, Keeping Children Safe in Education, Mental Capacity Act, Care Act, Human Rights Act and Equality Act 2010), and you’ll constructively challenge professionals and services to uphold their duties.

· You’ll escalate concerns appropriately to safeguard individuals and contribute to improved service delivery.

To learn more about Advocacy and the services we provide, please visit our website.

Professional Development

We’re committed to helping our team grow. Whether you’re starting your career in Advocacy or looking to expand your expertise, we offer a range of development opportunities. We’re proud of our track record in supporting staff to build knowledge, skills, and experience across various advocacy roles.

Equality and Diversity

At Your Voice Counts, we are committed to creating an inclusive and supportive workplace. We value diversity, promote equality, and work to ensure everyone can reach their full potential.

We are a Disability Confident employer. Applicants who identify as disabled and meet all essential criteria will be offered an interview. If you require an alternative way to apply, please contact our HR team to discuss your needs.

Person Specification

We’re looking for passionate and committed individuals who can support people to be heard and make informed choices. Below are the qualities, experience, and skills we’re looking for in an ideal candidate.

Essential Criteria

Experience and Knowledge

· Understanding of SEND processes, including EHCP reviews and transition planning.

· Experience of working or volunteering in health, social care, education, youth services, support services, or advice and guidance.

· Understanding of the challenges faced by people with learning disabilities and/or autism.

· Awareness of the importance of confidentiality, safeguarding, and professional boundaries.

· Knowledge of health and social care systems, and how to support people to access services.

Skills and Abilities

· Strong communication skills, including the ability to listen actively and adapt communication to meet individual needs.

· Ability to build trust and positive relationships with clients, professionals and partner agencies.

· A person-centred and empathetic approach to supporting others.

· Confidence in working independently, managing your own time and workload.

· Ability to write clear and accurate case notes and reports.

· Confidence using IT systems, including Microsoft Office (Word, Excel, Outlook), and experience of using contact or case management systems such as Charity Log.

Commitment and Practicalities

· Commitment to upholding the rights of individuals and promoting equality and inclusion.

· Willingness to travel across Newcastle, South Tyneside, and Gateshead to meet clients and professionals in various settings.

· Access to your own transport and a suitable home internet connection for remote working and admin tasks.

Desirable Criteria

· Experience of working with young people aged 14–18.

· Knowledge of safeguarding children procedures.

· Previous experience working as an Advocate or in a similar role supporting people to understand their rights and make decisions.

· Experience of supporting individuals with complex needs, including those who may lack capacity or have significant communication barriers.

· Familiarity with relevant legislation (e.g. Mental Capacity Act, Mental Health Act, Care Act, Human Rights Act).

· Experiencing facilitating or co-facilitating peer groups or community-based sessions.

About The Connection at St Martin’s

We believe that no one should have to sleep rough on London’s streets, and that everyone should get the support they need to find a place to call home. We get to know every person we work with, understanding what they need to recover, helping them build on their strengths, and supporting them to find their own way home. Help us make London a city where no one sleeps rough on our streets.

London’s diversity is its biggest asset and we strive to ensure our workforce reflects London’s diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.

We particularly encourage applications from candidates with lived experience of homelessness who we believe are an essential asset in our sector.

We are committed to being an inclusive employer and welcome the opportunity to consider flexible working arrangements.

About the Role

We are looking for an experienced and creative communications generalist who enjoys working across a wide range of activities and can bring our mission to life through powerful storytelling and effective communications.

In this role, you will ensure that the charity’s mission, values and key messages are reflected clearly and consistently across all communications. You will be confident working with the press and welcoming high-profile visitors, helping to raise the profile of our work and the people we support.

As a small charity, we value creativity and initiative. You will enjoy finding innovative ways to maximise impact, using a mix of media, digital channels and partnerships to share our story and reach new audiences.

Working closely with colleagues across the organisation – including the people who use our services – you will help ensure our communications are authentic, inclusive and grounded in real experiences.

You will also collaborate closely with colleagues in the Fundraising team to develop and deliver a series of innovative fundraising and awareness-raising campaigns, helping to engage supporters, grow income and increase understanding of our work.

Our strategy focuses on developing services in new ways, involving clients in every aspect of our work and strengthening collaboration across the sector. The Communications Manager will play a key role in helping the organisation communicate more effectively, building communications confidence across the team, and supporting the growth of our fundraising activity.

This role is a 12 month FTC.

Salary: £44,181 - £50,461 (scale points 29 – 35)
Closing Date: Sunday 19th April
Interview Date: Tuesday 28th April

Our Benefits

· 30 days holiday plus bank holidays

· Generous training budget, plus an annual personal training budget

· Enhanced Sick Pay Policy

· Enhanced family friendly policies

· Day off for moving house

· Hybrid working (depending on role requirements)

· Pension – 5% Employer, 3% Employee

· Cycle to Work Scheme

· Season Ticket Loan

· Employee Assistance Programme

· Reward Gateway (access to discount vouchers and cashback at the UK’s favourite retailers)

We are a London Living Wage employer