Digital delivery manager jobs

Do you want to make the first step in your fundraising career, working for a leading homelessness charity?

We’re looking for a Philanthropy Assistant to join the St Mungo’s fundraising team. You’ll support our Philanthropy function, which drives engagement and income from more than 300 individual philanthropists.

This is an exciting time to join us, with a renewed focus on identifying new supporters and securing donations that make our ambition of ending homelessness a possibility.

As Philanthropy Assistant, you will help the High Value and Major Donor team grow our portfolio, strengthening relationships with existing supporters, inspiring increased giving, and working with engaged donors to connect us with their networks.

Key responsibilities include:

• Creating tailored communications for philanthropy supporters, including email updates, content planning, and high‑quality donor materials.
• Maintaining accurate CRM records in Raiser’s Edge NXT, logging activity, extracting data, and liaising with wider teams.
• Supporting donor stewardship through effective administration, donor journey activity, and delivery of our philanthropic supporter programmes.
• Managing essential administrative processes such as donor records, income processing, mail merges, and major- gift due diligence.
• Building strong internal relationships, sharing insights, and representing the Philanthropy Team across the organisation.

Where you’ll work

In this role you will be required to work flexibly for at least 2 days per week from our Central Office in London. This allows for training, in person collaboration, team building, line management and other relationship building opportunities. We support a flexible approach to work with opportunities for agile working for the rest of your week; from home, or other St Mungo’s London or regional locations.

While our Central Office is currently based in Tower Hill, London we plan to relocate in the summer of 2026 to a new space in Farringdon, London.

About you

We are looking for someone with a proactive approach to learning and a passion for making a difference. This is a great role if you are starting out in your career or have some experience in administration or fundraising, either way, if you have a willingness to learn and want to get stuck into a new challenge, we encourage you to apply, if you can bring:

• Good organisational and prioritisation skills, with the ability to manage your own time, multiple tasks and priorities. 
• Interest in joining a creative and innovative team with a willingness to get hands-on with a variety of different activities.
• Great written and verbal communication skills, with the ability to build relationships with a variety of different people, and engage with partners.
• Good admin skills and working knowledge of Microsoft Office, IT software and database systems.

You will be coached and supported to develop high value and major donor fundraising skills, making this role an ideal first step for someone looking to go into relationship-based fundraising.

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

To find out more and apply please go to the St Mungo’s careers page on our website.

Closing date: 10am on Monday 16 March 2026

Interview and assessments on w/c 31 March 2026

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

What we offer

• Excellent Development and Growth Opportunities
• A Diverse and Inclusive Workplace
• Great Pay and Other Benefits

MAIN PURPOSE OF THE ROLE

The role of Marketing and Communications Coordinator is to provide support in ensuring the
local community is kept informed about Matrix and its projects, as well as engaged in
supporting us. We expect you to be creative, enthusiastic about our cause and an effective
communicator. In this role you will work independently, but in close liaison with the CEO,
Wider Leadership Team and the wider Matrix team.

PRINCIPAL RESPONSIBILITIES
External Communication
● In collaboration with the CEO, write, edit and coordinate the production and delivery of
all postal and electronic newsletters.
● Plan, prepare and coordinate communication with Matrix donors, supporter Churches
and the wider public.
● Create, plan and schedule posts across all Matrix social media channels.
● Develop original copy for social media platforms, websites, broadcast and printed
advertising materials.
● In collaboration with the Data Coordinator, simplifying complex data into a user-friendly
format such as graphs, charts and other visual aids.
● Ensure Matrix team understand and use the correct branding for internal and external
communications.
● Understand brand guidelines and consistently implement the brand voice across all
channels and marketing materials and encourage the wider team to do the same.
● Collaborate closely with the Data Coordinator and Head of Operations to ensure our
supporters database meets GDPR and Fundraising Regulation requirements.
● In liaison with the CEO, write and submit press releases as required.
Income Generation and Networking
● Participate in the Fundraising Working Group, working with the Income Generation
Strategy to enhance our income.
● Attend Matrix fundraising events, taking photographs and supporting with appropriate
creative tasks.
● Support the Head of Operations in producing written funding applications, as required.
● Represent Matrix at networking events alongside the Leadership Team.

Support to Executive Team
● Under the direction of the Head of Operations, collaborate closely with the Operations
Team.
● Undertake a variety of creative administrative tasks for the CEO and Head of
Operations as required.
● Under the direction of the Head of Operations, provide additional administrative
support to the wider Leadership Team.
● Work within our wider Organisational Strategy and Communications Strategy.

What we expect from you:
Matrix is a small, established, but evolving and growing charity. There is therefore an
expectation on all staff to be proactive and a team player, supporting others in their busier
seasons and the charity as a whole across the year.
All staff are expected to:
● Fit in with our values: positive, relational, innovative, collaborative and fun.
● To work from within the Christian ethos.
● Be committed to and passionate about the mission to catalyse change in young
people’s lives.
● Be a pro-active member of the Matrix team and get involved in projects which benefit
the mission of Matrix (e.g.: fundraising activities/events or reflective spaces).
● Work across agencies and Matrix teams.
Due to the nature of the work you may be expected to work some evenings and occasional
weekends. All hours will be based at the Matrix office, unless previously agreed. Any specific
changes to your working week will be cleared through your Matrix line manager.

PERSON SPECIFICATION
ESSENTIAL
● A confident and professional written communicator, with a high standard of written
English.
● A confident and professional verbal communicator, both on the phone and face-to-face.
● Highly organised, with an eye for detail, and able to work to tight deadlines.
● Comfortable working within a fast-paced environment, able to prioritise and deliver on
multiple projects concurrently.
● Confident in being creative and using own initiative; working independently as
required.
● Excellent IT skills.
● Familiar with and confident using a breadth of social media platforms.
● Approachable and able to relate to staff, volunteers and other Matrix stakeholders in a
friendly and professional manner.
● Educated to A Level (or equivalent), with a minimum of grade C in English and Maths GCSE

● Passionate about the mission of the Matrix Trust.
● Agrees with, and is able to support the ethos of the Matrix Trust.

DESIRABLE
● Familiar with the GDPR.
● Educated to degree level, preferably in a related field.
● Comfortable developing new processes, as required.
● Experience of copywriting, marketing or public relations.
● Experience of working with young people, in a youth work or educational setting.
● A proven ability to present complex information in an accessible format to a variety of
audiences.

Black Thrive is looking for a Project Officer to support community-led change as we improve Black LGBTQ+ mental health and wellbeing across the Black Thrive localities through our programme Black Queer & Thriving.

Black Thrive Global evolved from the work of the Black Thrive Lambeth Partnership, which was established in 2016 to address the inequalities that negatively impact the mental health and wellbeing of Black people in Lambeth. Black people’s cumulative exposure to negative experiences and poor outcomes are not unique to Lambeth and Black Thrive Global was founded in 2020 to address the detrimental outcomes for Black people of African and Caribbean descent wherever they may be located.

We're looking for someone who is confident in supporting the design and delivery of community-led research projects, supporting community engagement activities and providing administrative support to the programme. An understanding of health inequities, systemic racism and the experiences of Black LGBTQ+ communities is essential.

This role will focus on co-production, community engagement and participatory research. It is a great opportunity to contribute to meaningful community research while gaining experience in influencing health systems and supporting strategic partnerships. If this sounds like you, we would welcome your application.

Please apply with both your CV and a Cover Letter.

Please ensure that your cover letter demonstrates your alignment with the Person Specification, is no more that 750 words and answers the following questions:

1. Why do you want to work on Black LGBTQ+ mental health and wellbeing and how does your experience connect to this work?
2. Please describe a project or research activity you have supported or delivered. What was your role, how did you organise your work and what was the outcome?
3. How would you translate insights from a community focus group into recommendations that could influence statutory partners such as local authorities or NHS organisations?
4. This role requires meeting deadlines, safeguarding requirements and data protection standards whilst working empathetically with community members and a Black LGBTQ+ Community Board. Please describe the practical systems or tools you use to manage your workload and responsibilities.

Applicants must have the right to work in the UK at the time of application.

Ideally, the successful candidate will start in May 2026, however, we will consider candidates with longer notice periods.

Interviews will take place in two stages:

• Stage One Interviews: 14th April 2026 (Daytime)

• Stage Two Interviews: 20th-21st April 2026 (Evening)

Please ensure you are available on the dates listed above. 

Interviews will take place in-person in Lambeth.

If you require any reasonable adjustments at any stage of the recruitment process, please let us know in advance and we will do our best to accommodate your needs.

Executive Assistant

LGB Alliance is the UK’s only charity to exclusively support same-sex attracted people.

We stand up for lesbians, gay men and bisexuals, highlight the dual discrimination faced by lesbians, promote respectful free speech and fight the medicalisation of children.

We provide information, community and support to LGB people and campaign on issues that affect us in a world where being lesbian, gay or bisexual is once again under threat.

Job Summary

You will play a key role in ensuring the smooth and efficient operation of the charity’s day-to-day administration. This part-time role provides essential support to the Board of Trustees, CEO, Policy Team, and staff across various administrative and operational functions. You will work the equivalent of three days a week and can be flexible about the distribution of your hours.

Key Responsibilities

• All administrative support for Board of Trustees, including minute taking.
• Administrative support to the CEO, Policy Team, and wider staff team.
• Manage diaries, schedule meetings, and coordinate logistics for internal and external appointments.
• Maintain and support effective use of the organisation’s CRM system.
• Provide compliance administration for across the organisation.
• Support the planning and delivery of events, including logistics, booking, and attendee communication.
• Provide administrative support for fundraising activities, including database maintenance.
• Maintain office systems, filing, and documentation to ensure compliance and accessibility.

 Person Specification

• Proven experience in an administrative role
• Demonstrated experience in minute-taking for formal meetings (e.g. Board, committees, or staff meetings)
• Excellent organisational and time-management skills
• Strong communication skills, both written and verbal
• Confidence using digital tools, including CRM systems, Microsoft Office, Google Workspace, and scheduling platforms
• Ability to work independently, take initiative, and manage competing priorities
• Commitment to the values and mission of the organisation

Essentials

Experience of minute taking.

Minimum of three years’ experience in an administrative role.

Experience working with CRMs.

Strong verbal and written communication skills.

Fundraising administration experience would be valuable but is not essential for this role.

Cleveland Independant Stalking Advocates deliver high-quality advocacy, advice, and emotional support to victims of stalking across Cleveland. The position will support victims to navigate the criminal justice system (CJS), civil and family courts, and wider statutory and voluntary services. The role will also involve multi-agency collaboration, risk assessment, safety planning, and supporting victims to understand and exercise their rights.

The postholder will support the Cleveland satellite project, which operates independently and remotely from the Suzy Lamplugh Trust’s main office. The postholder will be responsible for casework assigned to Cleveland and promoting stalking services available to Cleveland

A rare opportunity to step into a fully established role with a full handover. We are seeking a Senior Content and Development Officer to join our friendly and supportive team for a 12 month (maternity cover) contract. 

About us

The Carer Services team is responsible for developing and delivering a portfolio of products and services targeted at carers, employers and service providers. This includes providing resources for Carers UK’s Employers for Carers business forum and managing our employer benchmarking scheme, Carer Confident. You can read more about Employers for Carers and Carer Confident on our website. 

About you

The person in this role will collaborate across teams and provide research and project support to our team; support development and delivery of content on our digital platforms and manage the application and accreditation process for Carer Confident.

You’ll have excellent customer service and relationship management skills as well as good organisational skills. Good knowledge of CRM systems and IT packages and systems is a must have and you’ll also have strong writing and research skills. 

During this 12 month contract you’ll learn more about Carers UK and develop your understanding of unpaid carers and the challenges they face. You can also expect to develop your research, project management and customer service skills.

This is a hybrid role, with an expectation to attend our office at least one day a week. 
 

Diversity and inclusion

Carers UK is committed to becoming a diverse and truly inclusive organisation. We strive to create a workplace where our colleagues and volunteers can truly be themselves and feel like they belong and constantly seek to ensure all voices are heard.

To embrace this culture of diversity, our employee and volunteer recruitment should reflect our stakeholders and the society that we serve and support, regardless of age, race, gender, sexual orientation, physical abilities, disabilities or religious practices. We value individual diversity and are actively building diverse teams here at Carers UK and value our colleagues from a wide range of backgrounds.

As a membership charity for carers, we particularly seek employees and volunteers with a real understanding of the issues faced by carers. Reasonable adjustments can be made to the process and role dependent on the needs of the applicant.
 

At Carers UK we want our application process to be as accessible as possible. If you need any adjustments to apply please contact us. 

The closing date for applications is 12pm, Friday 27 March.

Carers UK anonymises all applications prior to shortlisting.

Carers UK reserves the right to appoint at any stage, should an outstanding candidate emerge.

Carers UK are actively interviewing as we receive applications.

Carers UK may carry out online and social media checks before a formal offer is made.

About the Department/Role
The Reconciling Leaders Network (RLN) has a vision for the church to be a reconciling presence in conflict and communities, with a purpose to mobilise a generation of reconcilers, pursuing a just and flourishing world. RLN works across the Anglican Communion and ecumenically, supporting a ministry of peacebuilding and reconciliation, with a small and agile team (currently six team members).
Reconciling Leaders Network (RLN) has developed Difference, growing a cohort of global champions and a network of leaders focusing on reconciliation as a mission.
Difference (difference.rln.global) aims to encourage, support and mobilise a generation to live out their calling as peacemakers and reconcilers, pursuing a just flourishing world. This role will seek to deliver significant growth and engagement of Difference.

What you'll be doing
The Head of Communications and Partnerships (for Reconciling Leaders Network) will lead RLN's communications, marketing, and digital engagement strategy, ensuring our message is clear, compelling, and consistent across all channels, extending the reach and engagement of Difference. This role is central to shaping how RLN and Difference are experienced by audiences in the UK and globally.

The successful candidate will bring understanding of the reconciliation and peacebuilding sector, as well as the geo-political and church contexts in which RLN operates. They will be a strategic thinker, a skilled marketeer, theologically astute and a relationship builder who is committed to equity, diversity, inclusion and justice, and brings cultural sensitivity to their work and leadership.

The post holder will support the bold objectives for this reconciliation ministry. They will have budgetary and line-management responsibilities and work with external agencies and freelancers to deliver outcomes.
You will work with and through Anglican systems, structures and networks as well ecumenically across different Christian denominations and other organisations - reaching a global audience. As well as working with civic, community and multinational organisations and networks.

Key role requirements
- You will need experience working with senior leadership to translate strategic goals into measurable communication plans and outcomes
- This is a 2-year fixed-term contract or secondment for internal NCI staff (extension dependant on funding)
- An enhanced DBS check (with child barring) will be required as part of our pre-employment checks
- The successful candidate will need to spend 2 days per week in Church House, London
- This post is subject to an occupational requirement that the holder be a Christian under Part 1 of Schedule 9 to the Equality Act 2010.
- A willingness and availability to occasionally work outside normal office hours is required
Flexible to meet the demands of the post (attending events, including weekend events when required)

This role is open to both full-time (35 hours) and part-time (24.5 hours) candidates. If interested in the part-time role, the pro-rated salary is £43,049.30. Please indicate your preference within your application.

The interview date is still to be confirmed, but the process will consist of two stages.

Closing date for Applications is 08 March 23:55

Help make borrowing the norm across Wales. Lead bold, bilingual communications that grow a national movement for sharing, sustainability and fairness.

Benthyg Cymru is building a national borrowing infrastructure for Wales — supporting 35+ Libraries of Things and sharing projects that help people save money, reduce waste and access what they need. We’re at a pivotal stage of growth, with expanding public-sector partnerships and rising national interest. Communications is central to what happens next.

We’re looking for a fluent Welsh-speaking Communications, PR & Marketing Lead who can turn strategy into compelling public storytelling and measurable borrowing growth. This is a hands-on, outward-facing role for someone confident producing high-quality content, leading national campaigns, building media relationships, and testing ideas in a fast-moving, mission-led environment.

You’ll lead our communications and marketing strategy, deliver behaviour-change campaigns, manage digital channels, shape PR narratives, and support national pilots and partnerships. You’ll balance creativity with accountability, ensuring borrowing is visible, trusted and culturally relevant across Wales.

Location: Remote (Wales-based) with travel
Hours: 28 per week (negotiable)
Salary: £34,271 actual + 3% pension
Contract: 1 year (with view to extend)
Benefits: 25 days annual leave + bank holidays, Wellbeing Days, Employee Assistance Programme

If you’re proactive, attuned to Wales’ cultural landscape and confident communicating in Welsh and English — and excited by the challenge of growing a national movement — we’d love to hear from you.

Good health is essential for people and communities to thrive; it is the foundation of a happy and prosperous society. For more than 150 years it has been our mission to improve and protect the health of the public by addressing the factors that determine it. We are recruiting to this exciting and challenging External Affairs role which brings together policy and communications to strengthen our national voice, increase our impact and support delivery of our mission.

We are looking for a strategic, outward‑facing leader to establish and lead this new role. You will bring political insight, strong judgement and the ability to turn evidence and policy into compelling public‑facing narrative. You will oversee parliamentary engagement, policy adoption, campaigns, media relations and organisational narrative, ensuring RSPH’s voice is clear, confident and influential.

This is a rare opportunity to shape a new function and lead teams working across policy, influencing and communications. You will play a central role in raising RSPH’s profile, supporting adoption of our programmes and positioning us as a leading voice on public health, inequalities and the wider public health workforce.

About you

We welcome candidates from policy, public affairs, communications or corporate affairs backgrounds. You will be able to demonstrate:

• Strong political awareness and experience engaging with Parliamentary and national stakeholders
• Confident communications leadership including media, narrative and external messaging
• The ability to build coalitions and secure influence and adoption
• Clear strategic judgement in complex or fast‑moving contexts
• Experience leading and developing teams

In return we offer:

• 25 days annual leave
• Agile hybrid working structure – 9-day fortnight available
• Pension contributions
• BUPA Cash plan
• Cycle to Work Scheme
• Membership of the Royal Society for Public Health
• Access to public health knowledge and skills training courses and qualifications
• Organisational commitment to supporting the health and wellbeing of our employees
• Welcoming and friendly team of colleagues, and an active Health Champions programme

RSPH values and actively strives to have a diverse and inclusive workforce in a working environment free from discrimination.

Please do let us know if you require any adjustment to allow you to participate in this recruitment process.

RSPH operates an agile working policy with some attendance at our London office according to business need.

Interviews will be held at our offices in Whitechapel on Monday 20 April.  If you are unable to attend, please indicate this on your application.

Please note: Clinks would welcome the opportunity to discuss potential secondments from locally or regionally based voluntary organisations. 

About Us

Clinks supports, promotes and represents the voluntary sector working with people in the criminal justice system and their families. Our vision is of a vibrant, independent and resilient voluntary sector that enables people to transform their lives. 

Job purpose 

To identify, communicate and engage with the range of voluntary sector organisations working with individuals and their families within the CJS across a geographical area ensuring Clinks provides effective support to help voluntary organisations better meet their aims. To enable Clinks to share information about the sector with HMPPS and other stakeholders

Job summary 

This role will increase awareness and understanding of the criminal justice voluntary sector operating within across the Midlands area. The post holder will undertake an initial analysis project to identify place-based voluntary sector organisations and the range of, and types of services and support provided to people in contact with the criminal justice system and their families. They will identify place-based needs and lead on the collation and sharing of information across the Clinks team and with stakeholders, to highlight the challenges and opportunities. The post holder will need to build new, and nurture existing relationships, with key partners and a range of agencies across sectors.

The post will work within the Area Engagement & Partnerships Directorate and with other Clinks’ staff to identify new members and engagement opportunities, deliver events and training, and provide opportunities to support the capacity and capability needs of the voluntary sector, with a focus on place-based small and specialist organisations working in the CJS.

The post will deliver activity to meet funder requirements, aims and objectives.

Reports to: Area Engagement and Partnerships Manager

Responsible for: N/A 

1. Duties and key responsibilities 

Area Engagement and Impact 

• Identify and increase awareness of voluntary sector organisations based in the Midlands, the range of and types of services and support provided to people in contact with the criminal justice system and their families, where they deliver and how they are funded. 
• Understand the work of local and regional voluntary sector infrastructure organisations in a geographical area to identify and increase partnership working and collaborative approaches to strengthen the support offered by Clinks, 
• Gather intelligence from the sector to identify and understand the needs of place-based organisations and share feedback with HMPPS and other key stakeholders to develop operational processes and influence future commissioning opportunities. 
• Work alongside the National Influencing & Networks team to use this intelligence to influence key decision making at a local and national level.
• Provide support to voluntary sector organisations, keeping the sector informed and up to date and capturing the support provided and its impact. 
• Respond to requests from voluntary sector organisations in need of support and signpost or consider what assistance Clinks (and others) can provide. 
• Work alongside the Area Insights and Impact Officer to capture the needs of the sector to influence and inform future activity. 
• Provide regular area specific communications to organisations utilising Clinks communication channels to share good practice, resources and publications.
• Produce regular blogs, case studies and social media activity to showcase the work of place-based voluntary sector organisations.   
• Develop and build upon existing place-based networks to support collaboration and co-ordination between the voluntary, statutory, and private sectors in the criminal justice system. 
• Provide information to help statutory partners and key stakeholders to understand the voluntary sector, its structures and how to work with it. 

External Relationships 

• Identify and explore opportunities to develop relationships with area-specific agencies working within criminal justice including Probation, Prisons and local statutory agencies to increase knowledge of locally based voluntary sector services and establish, and embed Clinks’ support 
• Provide representation at various meetings, both internally and externally with partners and stakeholders.
• Work collaboratively to ensure effective information flow across directorates and to and from the sector and stakeholders 
• Develop relationships with regional and local infrastructure organisations to widen Clinks reach and identify joint working opportunities. 

2. General responsibilities   

• Represent and be an ambassador for Clinks 
• Work to support the mission, ethos, and values of Clinks 
• Be flexible and carry out other associated duties as may arise, develop, or be assigned in line with the broad remit of the position 
• Support and promote diversity and equality of opportunity in the workplace 
• Work collaboratively with others in all aspects of our work 

This job description does not form part of your contract of employment and can be amended from time to time as the needs of the organisation require.

Person specification 

Experience, Skills and Abilities  

• Significant experience of working or volunteering in the voluntary sector in the Midlands area
• Relationship building and management with a range of stakeholders and networks. 
• Good attention to detail and ability to maintain effective records, utilising a range of different methods. 
• Ability to think strategically about the voluntary criminal justice sector, and to analyse and respond to change. 
• Ability to prioritise, multi-task and work under pressure, juggling a busy and varied workload. 
• Excellent IT and digital skills, including use of Word, Excel, Outlook, SharePoint, Teams and Zoom. 
• Adaptability and flexibility in being able to deal with new situations quickly and efficiently.   
• Good interpersonal and communication skills, both written and spoken, and ability to communicate with a range of stakeholders, at all levels of seniority.   
• Convening meetings, arranging and chairing events both in-person and online. 
• Ability to support and coordinate a complex network of organisations including representing diverse views, and promoting their work and issues. 
• A collaborative approach to working with colleagues but also able to work alone. 
• Highly organised with good project and time management skills. 

Knowledge  

• Role of the voluntary sector in addressing social exclusion. 
• The criminal justice context and related policy. 
• Understanding the role of national and local infrastructure organisations 
• An understanding of the Midlands geographical area 

Personal attributes and other requirements

• Able to travel extensively across the Midlands area with occasional travel across England and Wales. 
• Able to work evenings and weekends and stay away from home overnight where necessary. 
• Work well as part of a small team and independently, with a flexible approach to work. 
• Commitment to anti-discriminatory practice and equal opportunities. An ability to apply awareness of diversity issues to all areas of work.  
• Commitment to the values and ethos of supporting people in the criminal justice system 

This is an exciting and challenging opportunity for a senior fundraiser / income-generation specialist with the ambition to grow and diversify our income streams sustainably. As a member of the Senior Leadership Team, you will bring strategic planning and action to the income generation work needed to ensure that the charity can continue delivering, and increase the reach of, its life-changing support to Asylum Seeker and Refugee communities in and around Derby.

 

Key Skills and Attributes we’re looking for: 

• Demonstrable experience of significant income growth in a large charity through grants, tenders and/or major donors with pipeline development.
• Experience of motivating and inspiring team members to achieve high, sustainable performance in fundraising and communications.  
• Collaborative and skilled at working cross organisationally and building strong internal relationships.
• A proactive networker with the ability to work in true partnership with local organisations, including faith groups, corporate, local government and national funding partners, inclusive of major donors.
• Provides strategic leadership across the organisation, working jointly with the Chief Executive and Trustees to embed the charity’s ethos and values.

Operational responsibilities:

Income generation and external partnerships

• Hold overall accountability for income generation across trusts and foundations, statutory funding, corporate partnerships, major donors and community fundraising.
• Developer and deliver a statutory fundraising strategy to maximise income from government, NHS, lottery and public sector funders.
• Lead and write high-quality funding bids, working closely with the Senior Leadership Team and operational teams to shape compelling programme proposals.
• Oversee the management of the charity's current grant portfolio; ensuring grant applications and reports are delivered on time and in accordance with internal processes.
• Ensure that the voice, experience and dignity of refugees are meaningfully and ethically reflected in all fundraising and communication activity.

 

Leadership

• Provide inclusive, ambitious and supportive leadership to the Fundraising team, encouraging a culture of high performance, collaboration and learning.
• Champion strong collaboration between fundraising and other areas of the charity.
• Model Upbeat Communities values at all times, contributing to a welcoming, mission-led and entrepreneurial organisational culture.
• Actively contribute as a member of the Senior Leadership Team, supporting organisational leadership and decision-making beyond fundraising.

· Provide clear, accurate and timely reporting to the CEO, and Board of Trustees, attending meetings as required.

Strategy & Development

• Working closely with the CEO, lead the development and delivery of an integrated Fundraising Strategy that supports organisational priorities, financial sustainability and long-term partnerships.
• Contribute income generation expertise to support the execution of the charity’s strategic plan.
• Translate strategy into clear priorities, plans and performance expectations across the fundraising portfolio.
• Ensure fundraising propositions are compelling, evidence-led and clearly connected to Upbeat Communities impact, working closely with the Head of Delivery to reflect operational reality and participant need.
• Strengthen pipeline management, forecasting and scenario planning to support financial resilience and informed decision-making.

· Identify opportunities to deepen funder engagement beyond income, including learning partnerships, influence and profile-raising where appropriate.

Networking & Partnerships

• Build and maintain strong strategic partnerships across statutory, community and private sectors, strengthening the profile and reach of the charity.
• Represent the organisation at networking events, conferences generating leads and expanding income opportunities
• Support the development of a joined-up Corporate Social Responsibility (CSR) offer, positioning Upbeat Communities as a key partner for corporate engagement.

 

Foundational Values

• Excels in emotional intelligence, building deep connections and mentoring others in emotional awareness.
• Embodies compassion in action, inspiring others to create a culture of care and community impact.
• Drives a culture of learning and excellence, mentoring others and integrating innovative ideas into practice.
• Leads with empowerment, creating opportunities and mentoring others to take ownership of their actions.

Person Specification:

Role Specific Competencies

• Significant experience leading high-value fundraising across multiple income streams, with a strong track record of income growth in a large charity.
• Demonstrable success securing and stewarding 6- and 7-figure partnerships or donations from corporate partners, trusts/foundations, statutory funders and/or major donors.
• Proven ability to operate at both strategic and delivery levels, balancing leadership with selective frontline fundraising.
• Experience managing senior fundraisers or managers with responsibility for discrete income streams.
• Strong strategic, financial and analytical skills, including budgeting, forecasting, performance management and risk assessment.
• Excellent relationship-building, influencing and negotiation skills, with credibility at senior levels internally and externally.
• Ability to communicate complex ideas clearly and compellingly to a range of audiences, including trustees.
• Experience working effectively across an organisation and with senior leadership teams.
• Strong project management skills and ability to prioritise in a fast-paced environment.
• Sound knowledge of GDPR and the Charity Code of Fundraising Practice.

The Administrator will play a key role in supporting the smooth and efficient running of the NVN’s operations. Working closely with the General Manager, they will manage day-to-day administration, membership communications, events logistics, and financial record-keeping.

They will help ensure that the NVN remains responsive, organised, and welcoming to its members and everyone.

Key Responsibilities: 

Administration and Coordination

- Support the General Manager with the day-to-day coordination of the NVN’s activities.

- Maintain accurate records, files, and databases (including membership and financial information).

- Prepare and circulate agendas, papers, and minutes for Trustee Board and working group meetings in collaboration with the chair and general manager.

- Track progress on agreed actions and support efficient follow-up.

- Support the General Manager to manage and promote funding applications from the membership, such as the ARCH Levy Fund, bursary applications and the Event Subsidy Fund.

Membership and Communications

- Respond to member and public enquiries in a timely and professional manner.

- Manage membership renewals and maintain the membership database.

- Create and distribute newsletters.

- Maintain our social media presence and website content.

- Store NVN songbooks and send out when purchased.

- Assist with the organisation and delivery of NVN events, training, and gatherings (online and in person).

- Website management (in liaison with website hosting company).

Finance and Record-Keeping

- Support basic financial administration including invoicing, payments, and expense tracking.

- Maintain up-to-date financial records in coordination with the General Manager and Treasurer.

- Maintain and store confidential documents and archives.

- Support the preparation of information for reporting and audits.

- Work with Xero (accounting software).

We have an exciting opportunity for a Product Owner to join our fantastic Digital, Data and Technology (DDaT) team, with an initial and immediate focus on delivering a new enterprise Dynamics 365 (D365) CRM implementation.

The successful candidate will play a pivotal role in the implementation phase, ensuring the new CRM platform is delivered successfully and realises value from the outset. Beyond implementation, this is a permanent product role, with ongoing responsibility for the evolution, optimisation and long-term value of the CRM as a core enterprise platform for the charity.

Working closely with business system owners, delivery teams, stakeholders across the organisation, and third-party partners, you will define the product vision, shape and prioritise the backlog, and ensure CRM capabilities are delivered in line with organisational strategy and user needs.

You will be a key member of project and programme teams during the CRM delivery phase, before transitioning the platform into business as usual, value driven product ownership, continuously improving capabilities to meet changing organisational and user needs.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

Reporting to our Head of Business Applications, key responsibilities will include:

- Define, refine, and continuously communicate the CRM product vision, roadmap, and value proposition
- Translate organisational strategy and business needs into clear product direction, prioritising improvements that drive adoption, efficiency, and supporter experience
- Own and manage the CRM product backlog, ensuring items are clear, deliverable, and aligned with business priorities
- Work closely with cross-functional teams including programme and project managers, engineers, solution architects, business analysts, testers, and business system owners to ensure the successful delivery of CRM enhancements
- Build strong relationships across fundraising, membership, welfare, operations, digital, data, and technology teams to ensure CRM capabilities meet real-world needs
- Act as a CRM and D365 platform ambassador, championing best practice, training, and innovation across the charity

You will have demonstrable experience as a Product Owner, or similar role in digital, technology or CRM product environments. You will have hands on experience of a leadership role in agile teams and have a good working knowledge of Microsoft dynamics 365, including Agile Product Owner certifications and completion of 365 Fundamentals Learning Pathway.
This is a full time, permanent position. You will be contracted to our Haig House hub with a minimum expectation of two days per week working in person at the hub and flexibility for working remotely/at home when not on site.
Employee benefits include –

- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Generous pension contributions, with Employer contributions ranging from 6% to 10%
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert. Our shortlisting is performed on the evidence provided in your application against the Essential and Desirable criteria in the Person Specification.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role. Interested candidates are encouraged to apply as soon as possible.

If you require the job advert or job description in an alternative format, please contact 0808 802 8080.

About Working Well Trust

Working Well Trust is a mental health and employment charity in London. All of our projects share the aim of improving the lives of people with mental health support needs, learning disabilities and/or complex issues through training and employment.

We are recruiting a Data Administrator to provide high-quality client contact, data management and performance reporting for our Connect to Work service in Enfield borough.

This role plays a central part in ensuring the service runs smoothly and meets contractual requirements. You will act as a first point of contact for new referrals, while also leading on accurate data entry, reporting and insight to support service delivery and continuous improvement.

The role is ideal for someone who enjoys combining people-facing work with structured, detail-focused data and administrative responsibilities, and who is motivated by supporting people to move towards employment.

What you’ll be doing

If you were working with us, you would be at the heart of how our Connect to Work service demonstrates impact, quality and compliance.

You would take ownership of data management for the Enfield Connect to Work contract. That means ensuring accurate and timely data entry across multiple systems, including DWP PRaP, always in line with GDPR and contractual requirements. You would maintain high-quality client records and digital filing systems, proactively spotting and resolving data integrity issues before they become problems.

You would turn data into insight. Using the DWP dashboard, Excel tools and performance dashboards, you would collate, analyse and interpret service activity and outcomes. You would produce clear, concise KPI and performance reports for commissioners, senior managers and operational teams. Your analysis would help identify trends, risks and opportunities to improve performance and strengthen employment outcomes for participants.

You would also lead on audit preparation and ensure our reporting meets IPS and Fidelity standards. When a new CRM is introduced by the funder, you would support a smooth transition, provide feedback to developers and help embed the system within the team.

Alongside data responsibilities, you would play a key role in referrals. You would act as a first point of contact for new participants, undertaking eligibility assessments using a structured questionnaire. You would confidently and sensitively gather information relating to employment, mental health and physical health needs, and provide clear information about the service and next steps. Where risks or safeguarding concerns arise, you would escalate appropriately and in line with service protocols.

You would handle general enquiries from participants and stakeholders, signposting where Connect to Work is not the right provision. You would liaise with Local London regarding referral submissions and ensure tracking systems are up to date.

Internally, you would support frontline colleagues by providing training and guidance on data entry and performance recording requirements. You would help create simple, robust systems so advisers can focus on supporting participants into work.

In short, you would combine strong technical data skills with excellent communication and a genuine commitment to quality. Your work would ensure that our service is compliant, insightful and continuously improving.

What we offer

• £29,000 per year
• 30 days annual leave plus public holidays, pro rata (FTE)
• Paid company closed days at the end of the year (FTE) 
• Flexible, paid Wellbeing Hour every fortnight (FTE) 
• Employer pension contribution of 6%
• Supportive environment within a small, dedicated team
• Meaningful, rewarding work supporting people into employment

Working Well Trust is an equal opportunities employer and Confident about Disabilities.

What’s next 

Before you apply, please note the following: 

• We actively recruit and carefully review all applications. Due to rapid service expansion, we have onboarded 20 external hires in the last six months. 

• To ensure we can best support the people and communities we serve, we progress applications only where candidates provide meaningful answers to the screening questions. 

• Career development is real here: in the past year, 10 colleagues have progressed internally into Senior roles, Project Lead, Team Lead, and Operations Manager positions. We value ambition and celebrate progression. 

If you are ready to help us build a service that supports people into meaningful work, click Apply to submit your CV and answer the screening questions. Telephone and final interviews will be confirmed. 

Start your application today and take the next step in a rewarding career.