Governance and facilities manager jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Main Duties & Responsibilities
Volunteer Recruitment & Onboarding
- Lead end-to-end recruitment and onboarding of volunteers across all Hospice roles, including clinical, wellbeing, family support, retail, fundraising, finance, facilities and administrative roles.
- Deliver a high-quality, seamless onboarding experience for volunteer applicants.
- Co-deliver monthly Introduction to Volunteering sessions, including follow-up engagement.
- Maintain effective recruitment pipelines to meet service needs.
- Support with recruitment campaigns for high priority volunteering roles.
Compliance & Governance
- Oversee volunteer compliance, ensuring volunteers, where required:
- Have satisfactory references
- Are DBS-checked
- Complete and refresh mandatory training, including face-to-face safeguarding and relevant onboarding training via departments
- Maintain accurate compliance records within CRM systems.
- Monitor and report on DBS and safeguarding renewals, liaising with volunteers, team leaders and the education team.
- Ensure adherence to Hospice policies, legal requirements and best practice
Volunteer Operations & Service Delivery
- Provide front line guidance and advice on volunteer involvement and best practice to volunteer involving teams.
- Work with education team to co-facilitate Hospice Connections training sessions where required.
- Build strong cross-departmental relationships to align volunteering with organisational priorities.
- Demonstrate a thorough understanding of the volunteer lifecycle and provide guidance and support to managers in planning volunteer requirements, recruitment, onboarding, induction, training, ongoing supervision, recognition, development, issue resolution, and volunteer exit processes.
- Part of the People Team office cover answering telephone, email and in person queries or directing the enquiry to the right place to be resolved. This includes monitoring the volunteering and volunteer reference and volunteer rota inboxes.
- Arrange regular meetings with Hospice volunteer managers to:
- Review volunteer pipelines and activity
- Analyse data and service needs
- Identify opportunities for collaboration and service improvement
- Be a main point of contact for volunteers in key operational roles (e.g. IPU Kitchen, Meet & Greet), including recruitment, onboarding, supervision, and ongoing support
- Organise IPU volunteer rota planning and management (forward planning and weekly), ensuring adequate cover and resolving last-minute gaps, arranging shadow shifts and organising mentor allocation.
- Manage and organise tasks for admin volunteers within the Voluntary Services team.
Volunteer Engagement & Experience
- Support with the planning and delivery of an annual programme of volunteer engagement events (e.g. Sunday lunches, feedback forums, seasonal events): Coordinate event logistics including communications, RSVPs, venues, catering and health & safety.
- Actively gather, review and respond to volunteer feedback to continuously improve the volunteer experience.
- Coordinate and support volunteer communications across the organisation, including the production and distribution of the monthly volunteer bulletin and volunteer updates.
- Foster a positive, inclusive and motivating environment for volunteers.
Data, Systems & Continuous Improvement
- Maintain high standards of data accuracy across volunteer systems and records.
- Use data insights to inform planning and improve service delivery.
- Identify and suggest improvements to volunteer processes, including onboarding and rota systems.
General Responsibilities
- Represent the Hospice and uphold its values and reputation at all times.
- Support organisational income generation activities where appropriate.
- Identify and engage in continuous professional development opportunities, sharing learning with colleagues.
- Contribute to ongoing service improvement across volunteering and wider Hospice operations.
Qualifications, Skills, Experience, Knowledge & Approach
Essential
- Demonstrable experience in volunteer coordination or management
- Experience overseeing compliance processes (e.g. DBS, safeguarding, governance)
- Experience managing rotas, logistics or service delivery functions
- Demonstrated experience coordinating volunteer recruitment and onboarding processes
- A strong understanding of volunteer management best practice, including relevant legislation, policies, compliance requirements, safeguarding, DBS processes, and governance.
- Awareness of developments within the voluntary sector and hospice volunteering to ensure organisational practices remain current, effective, and compliant.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and database management
- Strong analytical, planning, and organisational skills
- Excellent verbal and written communication, diplomacy, and problem-solving ability
- Ability to manage competing priorities and work independently in a fast-paced environment
- Proven stakeholder management and relationship-building skills
- Proven ability to meet recruitment targets across multiple service areas
Desirable
- Experience in healthcare, hospice or charity sector
- Experience facilitating training or group sessions
- Knowledge of EDI principles and inclusive volunteering practices
· Proven experience of working in diverse communities
Communication
· Excellent customer care skills – understands importance of good customer engagement & able to build strong working relationships
- Good team player who is willing to support others/learn new skills
- Able to communicate sensitively and understand boundaries of working with volunteers
- Excellent verbal, written, and digital communication skills
- Compassionate, emotionally intelligent, and able to communicate sensitively
- Confident and persuasive communicator, able to represent Voluntary Services in meetings and in conversations with Heads of Services
- Strong interpersonal skills to build collaborative relationships across teams
Decision Making
· Maintain confidentiality at all times
· Proactive, solutions-focused, and accountable for outcomes
· Strong attention to detail and ability to drive multiple projects concurrently.
- Confident decision-maker with sound judgement
Mental & Physical Considerations, working conditions and environment
· Commitment to the aims, ethos and values of the Hospice
· Keen to develop self within role
· Ability to prioritise in the best interests of the organisation as a whole
· Willing and able to work as part of a team and independently using own initiative
· Skilled in managing competing demands and expectations
· Work with pace and accuracy
· Ability to manage various tasks in a timely manner
· Self-motivated and able to fulfil the job role with minimal supervision
· Task driven – able to see processes through to competition
· Ability to concentrate for sustained periods of time
· Confident under pressure
Health & Safety
· Understand and comply with all Health and Safety, Fire and Infection Control regulations
· Complete all mandatory training and ensure compliance of direct reports and contractors
Safeguarding
Act in a manner at all times to safeguard the interests of individual patients/clients and their families and justify public trust and confidence in the Hospice of St Francis.
Registered Charity
101 - 500
The Hospice of St Francis helps local people and their families, in Hertfordshire and Buckinghamshire, to live their precious lives well.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job title: Team and Office Administrator
Reports to: Senior Manager, Team and Office
Location: Bloomsbury, London
Contract term: One-year Fixed Term Contract
Salary: £23,300 - £25,000 dependent on experience
Hours: Full time
The Royal Society of Tropical Medicine and Hygiene (RSTMH) is a charity and membership society that has been dedicated to improving tropical medicine and global health since 1907. As a learned society we have a long legacy of work in global health and work to balance traditional values with a modern approach.
Our ambition is to save lives and improve health around the world through increased access to greater equity in global health care. Through our activities we help further our members’ and Fellows’ careers. We also bring together their collective knowledge and use our own expertise to achieve change within the sector.
We are looking for a motivated individual to join us as Team and Office Administrator, effectively supporting the small but busy RSTMH Team by providing proactive and comprehensive support across our key areas of work.
The role will require someone who preferably has some experience of providing support and administration to a busy team and office, preferably within the charity/not-for-profit sector, who is flexible, has excellent time management and prioritisation skills, and is able work on their own initiative. The successful candidate will be working across various RSTMH activities, including membership, journals, events, grants, and communications; therefore, they will need to be efficient and organised, with strong computer skills and a professional outlook.
Please note: This is a London based role and will be office-based. This is not available as a remote job.
The Role:
As Administrative Assistant RSTMH, your duties will include:
- Developing and maintaining effective working relationships across RSTMH
- Ensuring that all general, email, telephone and written enquiries are dealt with efficiently and promptly
- Supporting with the management of the RSTMH office and office processes, ensuring the space is kept clean and presentable, monitoring stock levels and assisting the team with office maintenance tasks
- Undertaking electronic and paper filing, and maintain filing systems appropriately
- Assisting with the management and promotion of the RSTMH meeting room
- Supporting with general administration across all RSTMH areas of work
- Supporting on the website by uploading and editing content through the CMS
- Helping create and send the fortnightly member newsletter and the monthly non-member newsletter
- Responsibility for the general administration and upkeep of RSTMH’s online opportunities platform, grow
- Assisting with enquiries from current and prospective members in a professional, timely manner, and to agreed service targets.
- Working proficiently across RSTMH platforms, including Editorial Manager, CiviCRM and Benefactor
- Assisting in international travel planning, including identifying travel options, creating visa support letters and sourcing accommodation for the team and/or RSTMH contacts
- Carrying out desk research as and when required
- Ensuring that all assigned tasks are completed to a high standard
- Participating in team meetings, planning and initiatives
- Assisting in any administrative tasks to support the team and wider RSTMH community
- To undertake any other reasonable tasks as could be expected of a Administrative Assistant
Essential Technical Skills:
- Ability to manage a diverse set of priorities and meet deadlines to a consistently high standard
- Capacity to set up and maintain administrative processes and office systems
- Excellent written and verbal communication skills and a strong understanding of delivering great customer service
- Experience of being responsible for initiating, planning, and developing own areas of work
- High computer literacy and confidence with Word, PowerPoint, Outlook, and Excel, and the ability to adapt to new platforms
- Exceptional use of written and spoken English
- Experience providing administration support, preferably in an office environment
- Good analytical skills with the ability to identify key points from complex material or information
Personal Skills:
- Ability to work with a wide range of people whilst presenting a professional image on behalf of RSTMH
- Ability to be calm under pressure and help build a collaborative team culture
- Flexibility and willingness to work under own initiative
- Discretion when dealing with confidential information
- Willingness to undertake other responsibilities and an eagerness to learn
- A demonstrated commitment to and interest in the aims and objectives of RSTMH
Desirable Skills:
- Filing experience
- Experience of working with databases
- Professional, polite and confident telephone manner
- Experience of working in events
- Experience of communicating with diverse audiences across multiple platforms, including email, phone, and in-person engagement at events.
This is an exciting opportunity for a confident team player looking to enhance their administration and communication skills, and a great introduction to the global health community.
Please submit your application by 12 July 2026.
N.B. We encourage you to apply as early as possible as we will be reviewing and interviewing candidates as they submit, and so may close recruitment before the deadline.
To apply for the role of Team and Office Administrator, please click the apply button.
You will need to fill in where it asks for your cover message/covering letter, with a cover letter showing how your previous experience and skills meet the requirements of the role, and attach your CV.
N.B. Applications without a CV and cover letter will not be considered.
No agencies please
You will need to fill in where it asks for your cover message/covering letter, with a cover letter showing how your previous experience and skills meet the requirements of the role, and attach your CV.
N.B. Applications without a CV and cover letter will not be considered.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
In a fast-changing church and mission landscape, OMF International (UK) aims to become a centre for sharing the good news of Jesus with East Asia’s peoples in, to and from the UK. The UK is not just a place where missionaries are sent from; it is also a context into which missionaries are being received and where intercultural ministry is being carried out.
The Executive Assistant & National Office Lead will play a key role in providing high-level administrative and executive support to the UK National Director, coordinating ministry events and helping the UK National Office operate as a welcoming, safe and effective base for OMF UK’s mission. The successful applicant will have an opportunity to use their administrative, interpersonal and practical coordination skills to equip the UK Leadership Team, support the National Director and strengthen the day-to-day operation of the National Office. As well as being an efficient administrator with excellent attention to detail, the ideal candidate will demonstrate strong interpersonal skills and be able to communicate professionally and sensitively with a range of people.
There is an Occupational Requirement for the jobholder to be a practising Christian, an active member of a local church, able to clearly demonstrate a personal commitment to the mission, principles, values and practices contained in our Ethos Statement.
The client requests no contact from agencies or media sales.