Older people jobs

Dementia Concern is a long-established local charity providing life changing care and support to people living with dementia and their families across West London.

Our mission is simple and vital: to help people live well with dementia, and to ensure that no one faces it alone.

We are entering an exciting new phase. After several years without a dedicated fundraising department, we are ready to rebuild and strengthen our income base, reconnect with the community we serve, and create sustainable funding for the future. This role will be central to that transformation, shaping how we tell our story, engage supporters, and grow our impact.

We’re looking for a Head of Fundraising, someone who can design, develop and deliver our fundraising stratergy. Someone who can innovate and who can combine stratergy, can lean in and has energy to connect with people, and who sees potential everywhere. If you’re motivated by the challenge of shaping something lasting and meaningful, this role offers the chance to make a visible difference, both to the charity and to the lives of people living with dementia.

Reporting directly to the CEO, you will have both the freedom and responsibility to build a thriving, sustainable fundraising function, securing income initially from trusts and foundations and then corporates, philanthropists, individuals, and community supporters.

You will play a key hands-on role, supported by a fundraiser, volunteers, and an experienced and engaged CEO and Board.

Key Responsibilities:

Strategy and Leadership

• Develop and deliver a clear fundraising strategy that diversifies income and builds long-term sustainability.
• Inspire a culture of fundraising across the organisation, empowering staff, volunteers, and trustees to become confident advocates and ambassadors.
• Use the compelling stories of our frontline team and clients to engage, motivate, and retain supporters.

Trusts, Foundations and Corporate Giving

• Lead the development of high-quality, strategic funding applications to trusts, foundations, and corporate partners (typically £20k+).
• Build and manage a sustainable pipeline of prospects, ensuring timely applications and stewardship.
• Line-manage and mentor the newly appointed Trust Fundraiser, supporting their development and success.

Individual Giving and Appeals

• Refresh and strengthen Dementia Concern’s case for support, ensuring a consistent, powerful message across all audiences.
• Design and deliver the charity’s first major appeals — including digital campaigns, local community drives, and postal appeals — to attract and retain individual donors.
• Develop engaging donor journeys and opportunities for people to give regularly, locally, and meaningfully.

Community and Partnership Development

• Reconnect Dementia Concern with its local community through relationship-building, events, and partnerships.
• Represent the charity externally with warmth and confidence, growing our network of local supporters, volunteers, and champions.
• Work closely with the CEO and Trustees to build mutually beneficial partnerships with local businesses, groups, and influencers.
• Oversee the charity’s website and digital presence, ensuring our communications are clear, inspiring, and supporter focussed.
• Lead on campaigns and public relations that raise awareness of dementia and the charity’s impact in West London.

About you:

You will have experience in:

• Trust Fundraising and at least one of the following: corporate partnerships, individual giving, or community fundraising.
• Proven ability to develop and deliver successful fundraising strategies.
• Excellent written and verbal communication skills, able to craft compelling cases for support and inspire others.
• A collaborative, ‘hands-on’ approach comfortable working in a small, dedicated team.
• Strong organisational and project management skills, with the ability to juggle multiple priorities.
• Passion for dementia care and improving the lives of older people and their carers.
• Experience of working in a local or regional charity setting.
• Knowledge of Ealing and/or West London communities. (desirable)

If you would like an exploratory conversation about the role, please do send an email to the above contact (email info visible when you click 'How to apply') and we will be happy to arrange a time to speak with you.

#fundraising #head of fundraising #fundraising stratergy #fundraising management

Queen’s Crescent Community Association (QCCA) runs one of the largest and most diverse older people’s services in Camden. We operate in the borough’s most deprived area and annually support around 300 people aged 55+ to live happier, healthier, more connected lives.

The new co-ordinator will be responsible for delivering a full programme of activities.  This includes chair-based exercises and yoga, 1:1 gym sessions, line dancing, reflexology, drama, art & craft, bingo, coffee mornings, movie matinees, outings and a Wednesday Lunch Club.  We also offer free advice and advocacy sessions to support our older members with issues including housing, benefits and PIP, housing.

The ideal candidate will want to make good personal connections with our users, as well as showing passion for growing the programme overall, in size and scope. 

Tentative interview dates: 30 Oct 2025 & 31 Oct 2025

Why this role matters

At Age Cymru West Glamorgan, we believe everyone deserves to age well and enjoy life. Our Information & Advice (I&A) service is at the heart of this mission. It’s our flagship service, supporting thousands of older people and carers every year — and last year alone we helped clients secure over £1 million in unclaimed welfare benefits.

The service is growing in reach, impact, and complexity. That’s why we’re now recruiting an Information & Advice Service Manager — a brand-new role that will provide the leadership, oversight and expertise the service needs to flourish into the future.

What you’ll do:

This is a varied role that blends strategic leadership, quality oversight and hands-on expertise. You’ll be responsible for:

• Leading the I&A service, ensuring it meets the Advice Quality Standard (AQS) and delivers consistently excellent outcomes.

• Supporting and mentoring staff and volunteers, creating a collaborative and high-performing culture.

• Acting as safeguarding lead for the service.

• Driving continuous improvement in systems, policies and practice.

• Building strong relationships with funders, commissioners and partners, demonstrating the impact of our work.

• Occasionally taking on complex cases yourself, using your expertise to guide both the team and the clients we support.

Who we’re looking for :

We know there isn’t one single background that produces a great I&A Manager. That’s why we’ve built in flexibility around hours and salary, and why we’d love to hear from you even if you don’t tick every box.

Our ideal candidate will have:

• Experience leading or managing advice services (welfare benefits, housing, health & social care or similar).

• Strong safeguarding knowledge and confidence acting as a safeguarding lead.

• A track record of managing contracts, KPIs and reporting requirements.

• Excellent people skills: you’ll enjoy coaching and developing others, and you’ll know how to get the best from both staff and volunteers.

• The ability to represent ACWG confidently with funders and partners.

If you’re passionate about making a difference for older people and carers, and you’ve got leadership experience in advice services, we’d love to talk.

Why work with us

We’re a values-driven local charity with a culture of freedom and responsibility. That means we trust our people to make decisions, innovate and deliver, while giving them the support they need to succeed.

Benefits include:

• 34 days annual leave pro rata (rising with service up to 39 days including bank holidays)

• Enhanced pension (5% employer contribution, matched up to 8%)

• Free 24/7 Employee Assistance Programme (counselling, financial and legal advice, wellbeing support)

• Hybrid working and flexible hours

• Paid leave for special circumstances

• Ongoing training and CPD opportunities

Not sure if this is for you?

We know job descriptions can sometimes put people off applying. Please don’t let that be the case here. If you’re interested but not sure whether you meet every requirement, we would strongly encourage you to get in touch and have a chat about the role, your skills, and whether this could be a good match.

Age UK Lewisham and Southwark (AUKLS) is a local, independent, self-funded charity that exists to improve the lives of older people in Lewisham and Southwark. AUKLS enjoys an open and participative working environment. We work to our core values which include being fair and equal as a service provider, employer and partner. Teamwork, collective responsibility and delegated authority are central to this process. A key element of all roles is to develop and maintain the organisation’s working ethos and culture.

As part of the social prescribing team, you will work in partnership with community organisations, health and social care and statutory services to provide a social prescribing service to people aged 60 and over, and/or self-identifying as a carer of an older person living in the London Borough of Southwark. The role will be based at our Stones End Day Centre, from partners' sites across the borough, in clients' homes and in other venues that clients' might choose.

We are looking for a passionate person who enjoys a varied working day and is passionate about supporting older people to maintain their wellbeing and independence.

Employee Benefits:

• 26 days annual leave + bank holidays (pro rata for part-time)
• Additional day's leave for Birthday
• Access to Employee Assistance Programme, including access to helpline for partners and dependents
• Flexi time scheme allowing the claiming back of additional hours worked (where appropriate to role)
• Other flexible working options, including working from home (where appropriate)
• Generous contractual sick pay scheme, allowing staff to recover without the worry of loss of income
• CycleScheme members – enabling employees to save 25-39% of the cost of a new bike & accessories whilst also spreading the cost
• TechScheme members – enabling employees to purchase tech through AUKLS and spread the cost from their salary

AUKLS is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

For over 100 years The Creighton Centre has been working in Hammersmith & Fulham caring for older, vulnerable people and people living with disabilities. We tackle problems caused by social isolation and disadvantage by developing and providing programmes that offer people practical solutions and emotional support.

Join us to lead Keep Active, our programme helping older people regain strength, confidence, and independence after illness or a fall.

You’ll recruit, train, and support volunteers who work with clients referred by health professionals, providing 9-week goal-focused support to keep them active and connected. This hands-on role involves home visits, building strong relationships, and seeing the real difference you make in older people’s lives.

Key Responsibilities

• Coordinate referrals and link clients with trained volunteers.
• Support clients and volunteers throughout the 9-week programme.
• Recruit, train and supervise volunteers, ensuring they feel valued and supported.
• Work closely with NHS Community Independence and Rehab services.
• Keep accurate records, gather feedback and share impact stories.
• Promote inclusion and accessibility for all participants.

✨ What we’re looking for

• Experience supporting or coordinating volunteers (desirable).
• Understanding of the challenges older people may face living alone.
• Great communicator – friendly, empathetic and organised.
• Confident with IT and record-keeping.
• Able to work independently and as part of a small team.
• Willing to travel within Hammersmith & Fulham for home visits.

✨ Why join us?

• Be part of a trusted, community-rooted charity.
• Directly improve the wellbeing of older people.
• Work in a friendly, supportive team.
• Gain experience in health, volunteering and community development.

Age UK Lewisham and Southwark (AUKLS) is a local, independent, self-funded charity that exists to improve the lives of older people in Lewisham and Southwark. AUKLS enjoys an open and participative working environment. We work to our core values which include being fair and equal as a service provider, employer and partner. Teamwork, collective responsibility and delegated authority are central to this process. A key element of all roles is to develop and maintain the organisation’s working ethos and culture.

As part of the Happy Feet Team, you will work in partnership with community organisations, health and social care and statutory services to coordiante the delivery of a toenacil cutting service for people aged 50 and over,living in the London Boroughs of Lewisham and Southwark. The role will be based at our Stones End Day Centre. 

We are looking for a passionate person who enjoys a varied working day and is passionate about supporting older people to maintain their wellbeing and independence.

Employee Benefits:

• 26 days annual leave + bank holidays (pro rata for part-time)
• Additional day's leave for Birthday
• Access to Employee Assistance Programme, including access to helpline for partners and dependents
• Flexi time scheme allowing the claiming back of additional hours worked (where appropriate to role)
• Other flexible working options, including working from home (where appropriate)
• Generous contractual sick pay scheme, allowing staff to recover without the worry of loss of income
• CycleScheme members – enabling employees to save 25-39% of the cost of a new bike & accessories whilst also spreading the cost
• TechScheme members – enabling employees to purchase tech through AUKLS and spread the cost from their salary

AUKLS is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Registered Care Manager
Are you an experienced leader in residential care? 

Do you thrive in a compassionate, faith-driven environment? 

Ready to lead a dedicated team towards excellent care? Join us at Bethany House!

Bethany House is a modern, purpose-built 26-bed home just outside Preston, Lancashire, where older people receive compassionate, person-centred care. We’re now looking for a dedicated and proactive Registered Care Manager to lead our caring and committed team.

This role is more than just a job – it’s a calling. We seek a manager who aligns with our evangelical Christian ethos to continue our tradition of faith-led care for our residents. 

As part of Pilgrims’ Friend Society, we are driven by a mission to serve and enrich the lives of older people through person-centred care within a nurturing Christian community.

What You’ll Do: 

• Ensure high-quality care in line with our policies and Christian values;
• Lead and manage the care and hospitality teams ensuring they are well-trained and motivated;
• Oversee the development and implementation of care plans
• Responsible for the home’s budget, in conjunction with the Head Office Finance Team. This includes local purchasing etc within budget limits;
• Manage complaints from residents, relatives and staff in accordance with Society policy;
• Engage with local church and community groups to maximise voluntary help and spiritual support available;
• Uphold the Christian ethos of the home through leadership and example. 

What You’ll Bring: 

• Management experience in a residential care home or similar setting; 
• Qualification in Health & Social Care (Level 3 or above); 
• Strong leadership and people management skills; 
• A passion for person-centred care and working with older people;
• Excellent organisational and communication abilities; 
• IT proficiency (Microsoft Word, Excel, and Outlook);
• Ability to manage workload and remain calm under pressure.

Hours:
Full-time, 40 hours per week, with occasional weekend, bank holiday, and on-call cover as required.

Why Join Us? 
Salary: £47,000 to £50,000 per annum 
5 Weeks' paid holiday per year as well as bank and public holidays
Training & development
Ongoing support from management
Perkbox – including an Employee assistance programme
Care Friends referral 
Long-standing service rewards
Birthday rewards
Life assurance scheme
Pension scheme

Apply today to make a lasting impact on the lives of our residents in a role filled with purpose and fulfilment. Bethany House is waiting for you! 

Please note: This role has an Occupational Requirement to be filled by an evangelical Christian under the provisions of the Equality Act (2010).

We are committed to having a diverse senior management team and we encourage applications from disabled and Black, Asian, and Minority Ethnic candidates, as these groups are under-represented on our senior management team at present.

Please note: this vacancy may close sooner if sufficient applications have been received so please apply as soon as possible if interested.

About Southwark Charities

With a history of over 400 years, Southwark Charities provides affordable housing giving older people the opportunity to live independently in a safe, secure, and supportive environment. We also provide grant funding to a wide range of community organisations and charities working with older people in Southwark. We have a thriving membership programme to help enrich older people’s lives, support their health and well-being and tackle isolation.

Due to our prudent financial management our investments and varied income portfolio yields an annual operating budget of £1.9 million each year. Of this, we distribute around £500,000 in grants, a figure set to increase to approximately £1 million by 2029. In addition, we pay modest annual grants to around 200 individual members and organise a wide range of activities—such as theatre outings, day trips, and community events—for both almshouse residents and our wider membership community.

On completion of our new almshouse we will be providing affordable office space for like-minded organisations.

We are proud of our long history of service to Southwark’s older people and are committed to ensuring our organisation is well positioned to meet future challenges, including property expansion, increased grant-making, and a growing programme of resident and community engagement.

Our organisation currently employs a small but dedicated team of four:

• Clerk/Chief Executive (FT) – due to retire in November 2028.
• Operations Manager (FT) – appointed three years ago to free up the Clerk so they could oversee a major building programme.
• Grants Officer (FT) – currently manages ~£500k in grant giving (expected to rise to ~£1m by 2029) and provides administrative support to another charity.
• Membership Officer (0.8 FTE) – supports and organises activities for ~250 local people.

In the coming years, we face several organisational changes:

• Leadership transition with the retirement of the CEO (2028).
• Expansion of our property portfolio by 30 additional units on completion of a major works project, with the potential of a further site of 18 homes coming into our management and the rental of affordable office space.
• A possible second redevelopment of an existing site
• Growth in our grant-making capacity (from £500k to ~£1m annually).
• Expansion of membership support, resident engagement, and facility management responsibilities.

Objectives

We seek to engage an HR consultant to provide advice and proposals on the following:

1. Staffing Structure Review
   • Assess the current organisational structure and workforce capacity.
   • Review roles and functions through one-to-one interviews for clarity, overlap, and efficiency.
   • Benchmark against similar organisations.
2. Skills Audit
   • Identify current skills, gaps, and training needs across the team.
   • Recommend professional development opportunities.
3. Future Planning
   • Develop short-term (2025–2027) and medium-term (2028 onwards) staffing models.
   • Provide options for succession planning, particularly in light of the CEO’s planned departure.
   • Advise on HR implications of property & services expansion, increased grant-giving, and membership growth.
4. Practical Options & Recommendations
   • Present at least 2–3 structural options with cost implications.
   • Improvements to HR processes and systems
   • Any potential risks, concerns or obstacles and solutions to overcome them
   • Suggest phased implementation plans to align with organisational growth.

Deliverables

• Written report with analysis, skills audit results, and recommended structures (short-term and medium-term).
• Presentation to Board/Leadership team to discuss findings and options.
• Optional: Ongoing advisory support during implementation phase (to be agreed separately).

Timescale

• Initial engagement: 2025–2027 (review and preparation).

With a possible

• Phase two: 2028 (CEO transition, scaling of operations).

Consultant Profile

We are seeking an HR consultant (or consultancy) with:

• Experience in the non-profit, community housing, or grant-giving sectors, desirable but not essential.
• Demonstrated expertise in workforce planning, succession planning, and organisational design.
• Strong understanding of governance and operational needs of small-to-medium charities.

We would welcome an outline of your approach, proposed fee structure, and relevant experience.

How to Respond

Interested consultants are asked to have an informal discussion with our Chair, before submission of any proposal. Proposals should be no more than 10 pages and emailed by 22nd October outlining:

• Your approach and methodology.
• Relevant experience and case studies.
• A proposed work plan with timelines.
• Fee structure (day rates or project fees)

Indicative timetable:

Approval of brief 29th September:

Opportunity advertised closing date: 1st – 22nd October

Shortlisting: By 24th October

Interviews: Week commencing 27th October

Due diligence and reference checks completed by: 31st October

Contract starts: 3rd November

Draft report: 20th November

Final Report/Presentation to Board – 27th November

Join our friendly team at Age UK East Grinstead & District! We’re looking for a passionate Cook to run the kitchen at our Glen Vue Centre, preparing tasty, nutritious meals for our lovely members. You’ll manage daily cooking, stock and supplies, and lead a small team of volunteers, all while making a real difference to older people in our community.

Working Hours: Mon – Fri, 9am–3pm (30 hrs per week)

Salary: £26,000–£28,000 pro rata (DOE)

Driving licence and own car required

Deadline for applications: Friday 25th October
Interviews: Week commencing 27th October

Registered Nurse Manager

Are you an experienced leader in residential care? 

Do you thrive in a compassionate, faith-driven environment? 

Ready to lead a dedicated team towards excellent care? Join us at Bridgemead!

We’re searching for a proactive and dedicated Registered Nurse Manager to lead our committed care team at Bridgemead Care Home. Bridgemead is a 32-bed residential care home by the river in central Bath. The home cares for those who live with dementia and respite care in Bath.

This role is more than just a job – it’s a calling. We seek a manager who aligns with our evangelical Christian ethos to continue our tradition of faith-led care for our residents.

As part of Pilgrims’ Friend Society, we are driven by a mission to serve and enrich the lives of older people through person-centred care within a nurturing Christian community.

What You’ll Do: 

• Ensure high-quality care in line with our policies and Christian values;
• Lead and manage the care and hospitality teams ensuring they are well-trained and motivated;
• Oversee the development and implementation of care plans
• Responsible for the home’s budget, in conjunction with the Head Office Finance Team. This includes local purchasing etc within budget limits;
• Manage complaints from residents, relatives and staff in accordance with Society policy;
• Engage with local church and community groups to maximise voluntary help and spiritual support available;
• Uphold the Christian ethos of the home through leadership and example. 

What You’ll Bring: 

• Management experience in a residential care home or similar setting; 
• Qualification in Health & Social Care (Level 3 or above); 
• Strong leadership and people management skills; 
• A passion for person-centred care and working with older people;
• Excellent organisational and communication abilities; 
• IT proficiency (Microsoft Word, Excel, and Outlook);
• Ability to manage workload and remain calm under pressure.

Hours:

Full-time, 40 hours per week, with occasional weekend, bank holiday, and on-call cover as required.

Why Join Us? 

• Salary: £47,000 to £50,000 per annum 
• 5 Weeks' paid holiday per year as well as bank and public holidays
• Training & development
• Ongoing support from management
• Perkbox – including an Employee assistance programme
• Care Friends referral 
• Long-standing service rewards
• Birthday rewards
• Life assurance scheme
• Pension scheme

Apply today to make a lasting impact on the lives of our residents in a role filled with purpose and fulfilment. Bridgemead is waiting for you! 

Please note: This role has an Occupational Requirement to be filled by an evangelical Christian under the provisions of the Equality Act (2010).

We are committed to having a diverse senior management team and we encourage applications from disabled and Black, Asian, and Minority Ethnic candidates, as these groups are under-represented on our senior management team at present.

Please note: this vacancy may close sooner if sufficient applications have been received so please apply as soon as possible if interested.

Head of Resident Services

Location: Blackheath (with regular travel to Beckenham)
Hours: Full-time, 37.5 hours per week
Salary: £60k – £65k, dependent on experience
Contract Type: Permanent
Reports to: Director of Resident Services
DBS: Enhanced with Barred List

Make a Difference Every Day

Morden College is a charity with a proud history of supporting older people to live independently, with dignity and purpose. We provide almshouse accommodation and care services across our Blackheath and Beckenham sites, and we’re looking for a dynamic, compassionate, and strategic leader to join us in this vital role as: Head of Resident Services.

About the Role

This is a pivotal leadership position where you’ll oversee the delivery of consistent, equitable, and sustainable services for residents living independently. You’ll lead a multi-skilled team and work collaboratively across departments and with external partners to ensure our residents receive the support they need to thrive.

You’ll be responsible for:

• Leading and developing the Resident Services Team
• Overseeing housing management, wellbeing services, and resident engagement
• Driving service improvement through data, insight, and technology
• Ensuring compliance with safeguarding, health & safety, and data protection
• Supporting residents with local authority services, benefits, and referrals
• Coordinating activities, events, and resident-led initiatives
• Managing guest accommodation and internal communications

About You

We’re looking for someone who:

• Has deep expertise in almshouse accommodation and resident support services
• Is an excellent people manager and communicator
• Understands the needs of older people and diverse communities
• Is confident using CRM systems and Microsoft Office tools
• Can lead with empathy, integrity, and strategic vision
• Has relevant qualifications or equivalent experience in service or housing management

Why Join Us?

At Morden College, you’ll be part of a team that challenges ageism, promotes healthy ageing, and combats loneliness. You’ll help shape services that make a real difference in people’s lives, while working in a values-led organisation that prioritises purpose, responsibility, and community.

About Morden College

We’re Morden College: an almshouse charity with a proud history of providing homes, support,
and care for older people in south-east London for over 300 years. Today, we’re building on that
legacy with a clear and ambitious strategy focused on enabling our residents to live as
independently, safely, and meaningfully as possible. We aim to create thriving communities
where every person feels known, valued, and supported.

We provide almshouse accommodation and care services to over 250 older people across two
sites in Blackheath and Beckenham, including our care home. Our vibrant and diverse resident
community enjoys a wide range of events and activities, and each site offers welcoming spaces
for socialising, including bars and Café 19 at the award-winning John Morden Centre.

At the heart of everything we do is a commitment to dignity, purpose, and inclusion. We actively
combat loneliness, challenge ageism, and promote healthy ageing. As part of the Morden
College team, you’ll help foster social connection and contribute to a community where both
residents and staff can thrive. We embrace equity, diversity, and technology to deliver
sustainable, high-quality services that make a lasting difference.

Role Overview

We are seeking an organised, proactive, and detail-oriented Property Department
Coordinator to provide high-level executive support to the Director of Property and coordination
across the department. This pivotal role will combine Executive Assistant responsibilities with
departmental coordination, ensuring the smooth running of operations, the effective flow of
information, and the delivery of accurate data and reports to internal and external stakeholders.

You will work closely with the Director of Property and two Heads of Function, whose specialist
teams manage the organisation’s diverse property portfolio. You will play a key role in preparing
materials for the Board of Trustees, coordinating the quarterly Property Committee, and
supporting departmental projects.

You will ensure timely flow of information and reporting between the team and stakeholders,
including SLT, Trustees and suppliers / contractors.

Key Responsibilities

Executive Assistant to the Director of Property

•  Manage the Director’s diary, meetings, and travel arrangements.
•  Prepare agendas, take minutes of meetings, and follow up actions for key meetings.
•  Draft correspondence, briefings, and presentations for the Director.
• Support the Director in tracking actions, deadlines and project progress.

Department Coordination

• Act as the central coordination point across the department, ensuring smooth communication between the Director, Heads of Functions, and their teams.
• Maintain departmental work plans, timelines, and trackers.
• Support tendering processes and analysis
• Manage the adminstration of the Charity’s insurance cover and policy
• Organise internal meetings, workshops, and away days.
• Collate and distribute key documents, ensuring version control and accessibility.
• Other tasks that may be reasonably requested, commensurate with the role.

Data Analysis and Presentation

• Collect, analyse, and interpret data from across the property portfolio.
• Prepare high-quality reports, dashboards, and visual presentations for departmental
  meetings and board submissions.
• Support the Director and Heads of Function in using data to inform decision-making and
  measure performance.
•  Collaborate with both the Head of IT and the Sustainability and Impact Lead, to develop
  the presentation of data for reporting purposes.
• Ensure data is accurate, consistent, and compliant with organisational policies.
  Board and Committee Support
• Coordinate quarterly Property Committee meetings: arrange logistics, prepare and
  circulate papers, and take accurate minutes.
• Work with the Director to prepare papers and reports for the Board of Trustees.
• Ensure all governance requirements are met in relation to committee administration.

Skills, Experience & Attributes

Essential:

• Strong organisational and time management skills with the ability to manage multiple
  priorities, working with various stakeholders.
• Experience as an executive assistant, project coordinator, or similar role.
• Confident in analysing data and presenting it in a clear, accessible format, and proficient
  in using data management systems such as Microsoft Dynamics, CRM.
• Proficient in Microsoft Office (Excel, PowerPoint, Word, Outlook) and comfortable with
  digital collaboration tools.
• Excellent written and verbal communication skills.
• A collaborative approach with the ability to build strong working relationships.

Desirable:

• Experience in a property, facilities, or asset management context.
• Knowledge of governance processes in not-for-profit organisations.
• Understanding of performance measurement and KPI reporting.

Age UK Shropshire Telford & Wrekin an independent local charity, and a member of the national Age UK network of charities. They are committed to delivering the networks shared strategy and to supporting our local older people to ‘Change the Way we Age’.

The organisation has a robust governance structure, overseen by and active, highly skilled Trustee Board who bring a range of expertise and knowledge to support their Chief Executive and Senior Management Team.

They are now seeking to appoint a new Chief Executive to lead the senior management team provide leadership, develop and implement our strategic and operational plans, lead on income generation, partnerships, influencing and business development, acting as an effective advocate for the charity and its beneficiaries.

Key responsibilities:

• To support and advise the Chair and Board of trustees in setting the vision, strategy and business planning and implanting agreed decisions
• Create an organisation able to support its communities with easily accessible support
• To create and sustain effective multi-channel, multi-purpose income generation.
• Lead on organisational change: identifying and responding to internal and external challenges and influencing organisational culture so the organisation is supportive, inclusive and cohesive.
• Be a key influencer, ensuring the voices of older people are heard, and shaping local strategy, policy and partnerships.
• Ensuring financial stability though financial planning and risk management
• Deliver an ambitious, aspirational and innovative strategy that has a clear measurable impact.

The new Chief Executive will be responsible for the day to day running of the Charity, providing effective leadership and direction for the organisation. The successful candidate will instil the positive culture of the organisation and motivate the team to achieve fantastic results. You will be a problem solver who understands the bigger picture, with a passion for supporting older people, and will be able to demonstrate this through your experiences. You will be able to develop highly effective partnerships, be an active listener, excellent communicator and be an influencer and ambassador for the charity.

If you feel you have the values and skills to succeed in this role, we very much look forward to hearing from you.

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status, or other category protected by law.

Age UK Shropshire Telford & Wrekin is an equal opportunities employer and actively supports human rights, diversity and inclusion as well as all equality legislation. Our ethos is to respect and value people’s differences and to help everyone achieve more at work, as well as in their personal lives, so that they feel proud of the part they play in our success.

Applications should be submitted via the Charisma Charity Recruitment website and include your CV and supporting statement. For more information, please contact Sandra Smith, Associate Director, Charisma Charity Recruitment.

Closing date for applications: 26 October 2025

Charisma interviews must be completed by: 30 October 2025

1st Interview date: Friday 14 November at the client’s office

2nd Interview date: Monday 24 November at the client's office

Benefits Adviser

West Kensington, London

£30,000 - £32,000 per year (salary open to discussion for candidates with significant relevant experience)

Permanent

Job Description

Company profile - Kinly

Kinly is a fast-growing social impact start-up with a mission to help older people live independently for longer. We are focused on the megatrend of ageing demographics, improving healthspan and helping to reduce the economic and social burden of ageing.

Kinly supports older people and their families to understand what support and allowances they are eligible for and then does all the complex forms/applications for them. By doing so, we unlock £5,000 a year per person on average, helping people to afford health/care support, physios, taxis, and at-home equipment.

A majority of older people are cut off from the support they need due to barriers to access – disability, low income, lack of internet or lack of family. We help people navigate a complex system and make ageing easier. Our services are free at the point of use, and fully accessible offline (using only a landline phone), but we use a lot of technology to deliver the service.

Kinly was founded by a previous unicorn founder (insure-tech) and ex-Managing Director of an AIM-listed healthcare company. The business is based in West London, with teams focused on Benefits, Customer Success, Tech and Operations. The business has a very senior advisory Board, including Government advisors and health and care leaders. Kinly’s Head of Benefits formerly lead a successful Information & Advice Service at Age UK, gaining two external Quality Marks under her leadership.

About the role

This is an exciting new role for someone with welfare benefits advice experience.

You will complete benefits checks and applications for our clients, their families and their carers. This includes providing support with Personal Independence Payment, Attendance Allowance, Pension Credit, Carer’s Allowance, Council Tax and Housing Benefit applications.

What We Offer

Salary: £30,000 - £32,000 per year (some flexibility for discussion for candidates with significant relevant experience)

Hours: Full-time (Monday – Friday) + holiday

Contract: Permanent

Promotion: Opportunities for personal growth and promotions within the company

Perks: Free Nuffield gym membership

Location: West Kensington, London (future hybrid work arrangement possible)

Start date: As soon as possible

Main Responsibilities

Providing information and advice over the telephone to older people, their carers and relatives

Completing benefits checks and advising clients accurately and appropriately in relation to their welfare benefit and related entitlements

Completing benefit applications

Holistically exploring a client’s financial, health and care needs to fully understand and tailor support to their specific circumstances 

Communicating with empathy, patience, and good listening skills

Presenting and discussing information with clients in an accessible way, enabling them to understand and make informed choices 

Identifying and researching information using trusted resources.

Understanding how regional differences can affect benefit entitlement (e.g., Local Housing Allowance) and advise accordingly

Keeping secure, up-to-date, full and accurate records using Kinly’s systems

Reviewing completed forms and carrying out case checks to ensure quality

Upholding Kinly’s high standards of professionalism, and living up to our core values of “access for all”, trust and championing older people

Person specification

Knowledge of welfare benefits, including Personal Independence Payment, Pension Credit, Carer’s Allowance, Housing Benefit, Council Tax Support, Attendance Allowance, Blue Badge

Recent experience of delivering information and advice on welfare benefits – particularly in relation to Personal Independence Payment, Attendance Allowance and Blue Badge and Pension Credit

An understanding of, or interest in how different benefits impact each other (e.g., Carer’s Allowance and State Pension, Pension Credit and the Severe Disability Premium)

Knowledge of, or an interest in issues affecting older people including housing, transport, disability aids and adaptations, care assessment and funding, and community support

Desire to learn about benefits in different regions (e.g., Social Security Scotland)

Ability to work flexibly, independently, and as part of an energetic, driven and collaborative team in a very supportive and busy work environment

Excellent communication and interpersonal skills with an ability to relate to people at all levels and from different cultural backgrounds

Attention to detail

Experience of working independently to prioritise work and meet deadlines

Willingness to participate in opportunities for training and professional development

Competent and efficient IT skills (Microsoft, Outlook, Excel, IOS)

Job Benefits

Casual work attire

Gym membership

On-site parking