Sales and customer service administrator jobs
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This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
RESPONSIBILITIES:
New Business
· Support the development of a new business pipeline by researching, approaching and engaging prospective corporate partners across a range of sectors
· Contribute to securing income through corporate sponsorships and donations, supporting Back Up’s services and special events
· Work closely with the Senior Corporate Partnerships Manager to develop and tailor partnership propositions and offers
· Support the identification and securing of corporate sponsorship for Back Up special events
· Assist in securing gift in kind and pro bono support to help deliver the charity’s work
· Support the onboarding of new partners, including completing due diligence in line with Back Up’s ethical fundraising policy and assisting with partnership agreements and stewardship plans
Account Management
· Deliver high-quality relationship and account management for Legal Panel members and sponsors, supporting agreed engagement and stewardship plans
· Promote opportunities for partners and sponsors to increase their involvement and impact, including volunteering, fundraising, events, donations and grants
· Support delivery of Legal Panel and Sponsorship agreements, including coordinating meetings, attending events and ensuring strong partner visibility
· Produce and share clear reports and updates on activity, outcomes and impact with partners and sponsors
· Ensure partners and sponsors feel valued, informed and engaged, recognising the contribution they make to Back Up’s work
Collaboration and Promotion
· Build strong, positive working relationships across the organisation to support effective delivery of corporate fundraising plans
· Work with the Trusts and Foundations team to support applications to relevant corporate foundations, where appropriate
· Collaborate with the Public Fundraising team to ensure partner and sponsor engagement opportunities are shared and promoted
· Support the Services team by sharing relevant information and plans to help deliver strong partner relationships and high-quality experiences
· Work closely with the Communications team to ensure agreed partner promotion and recognition is delivered on time and to a high standard
· Attend networking events, partner events and Back Up special events to help steward existing relationships and support new opportunities
Operational and Planning
· Support reporting against team income targets, KPIs and forecasts to the Senior Corporate Partnerships Manager
· Maintain and develop an accurate portfolio of prospects and partners using the corporate pipeline and CRM
· Contribute to annual plans and quarterly reviews, supporting ongoing improvement and shared learning
The above list is not exclusive or exhaustive, and the post holder will be required to undertake such duties as may reasonably be expected within the scope of this role.
PERSON SPECIFICATION:
Essential:
- Some experience in fundraising, partnerships, business development, sales, customer relationship or supporter engagement (paid or voluntary) or transferrable skills
- Evidence of supporting or contributing to new business activity, such as prospect research, outreach, pitching, or onboarding new relationships
- Experience assisting with the delivery or administration of partnerships, sponsorships or fundraising relationships or transferrable skills
- Confidence building positive relationships with external contacts and internal colleagues
- An understanding of the importance of stewardship, communication and donor/partner care
- Ability to work towards agreed targets or objectives, and to track progress against plans
- Strong organisational skills, with the ability to manage time, juggle tasks and meet deadlines
- Good written and verbal communication skills, with the confidence to communicate professionally with a range of audiences
- Comfortable using databases, CRMs or spreadsheets to record information accurately and produce basic reports
- A collaborative and proactive approach, with willingness to learn, take initiative and seek feedback
- Alignment with Back Up’s values and a genuine interest in fundraising, partnerships and social impact
- Willingness to occasionally work evenings and weekends and travel as required
Desirable Experience
- Experience working or volunteering in a charity, not‑for‑profit or purpose‑led organisation
- Exposure to corporate fundraising or corporate partnerships, including sponsorships, events or employee engagement
- Experience supporting events, campaigns or fundraising activities
- Familiarity with researching prospective partners or maintaining prospect pipelines
- Experience working with or supporting committees, panels or supporter groups
- Basic understanding of ethical fundraising and due diligence
- Experience working with tools such as CRMs, Microsoft Office, Canva, or similar platforms
- Interest in or awareness of disability, inclusion or health‑related issues
- Experience contributing to communications or promotional activity, such as website content, social media or supporter updates.
Closing date: Rolling recruitment
How to apply:
• Please Note: We currently review application only through Charity Jobs ATS. Please apply through Charity jobs as we will not be accepting offline applications.
• The Charity Jobs Link:
• Charity Jobs will ask you for a CV & Cover Letter (CVs alone will not be accepted).
• Please complete equal opportunities form on charity Jobs. This form will be kept separate from your application and not viewed by the recruiting manager. It is used to help us assess the diversity of our applicants to ensure our processes are fair to all. It is optional to fill in, but it will help us improve and maintain high standards.
We will acknowledge receipt of your application and then let you know if you are to
Registered Charity
At Back Up, our vision is a world where everyone affected by spinal cord injury can reach their full potential.
The client requests no contact from agencies or media sales.
Thank you!
Hybrid / High Wycombe HP13 (minimum of one day per week on site)
£36,000 - £38,000 + £312 working-from-home allowance
We’re looking for a talented Individual Giving Manager to join the Fundraising & Communications Cluster at Embrace.
The Fundraising & Communications Cluster comprises expertise in fundraising, marketing, communication, trading (web shop), supporter engagement and retention. Working collaboratively, we serve our supporters by providing authentic and engaging communications inspiring active social witness, engagement and giving to charity.
The Fundraising & Communications Cluster strengthens Embrace’s communication, education, and fundraising efforts to drive growth, so that more people engage with our content, more donors are attracted to support, and the UK church is more deeply engaged with the cause - enabling us to fund more work in the region and generate a deeper understanding of Christian service in the Middle East.
As Individual Giving Manager, you’ll help us grow sustainable income by keeping individual supporters inspired, informed and engaged - so they give again, stay longer, and deepen their support.
You will deliver an excellent supporter journey experience, project managing engaging and compelling direct and digital individual giving activity (including – but not limited to – appeals, regular giving conversion & upgrade, lapsed reactivation) and incorporating legacies marketing, raising more than £1m voluntary income each year.
What success looks like:
- Higher Life-Time Value (LTV): more second gifts, upgrades and cross channel giving; stronger legacy pipeline.
- Lower churn: reduced lapse rates for cash and regular givers.
- Better donor experience: faster thank yous, clearer impact reporting, higher satisfaction with fewer complaints/optouts.
- Sustainable mix: growth in regular giving and mid-value segments; predictable, repeatable income.
Key Responsibilities:
Supporter Experience & Journeys
- Map and continually improve journeys: welcome → second gift; regular giving nurture/upgrade; mid-value; legacy prospecting; lapsed reactivation; complaint recovery.
- Set cadence and channel mix (email, mail, phone, SMS, social, events, digital) for consistent, donor‑first communications in appropriate channels and accessible formats.
- Donor first approach: clear, inclusive language; accessible formats; low‑friction giving/retention flows and personalisation e.g. name, last gift, interests, location, project etc.
- Collaborate with Content & Communications colleagues to deliver content that shares the impact of support i.e. what donors make possible and Embrace’s brand story.
Segmentation, Testing & Insight
- Track Regular Giving net growth; diagnose attrition drivers and fix root causes; maintain acceptable Return on Investment (ROIs).
- Lead supporter segmentation (by behaviour & interest) and A/B testing (offer, timing, upgrade prompts).
- Adopt an evidence-based, test and learn‑ approach; analyse appeals, campaign performance and share insights to drive decisions.
- Work with colleagues to build insight dashboard and understanding of retention.
Mid‑Value & Legacy Development
- Steward mid‑value donors with tailored journeys; warm handovers to and from Major Giving Manager.
- Develop and test legacy propositions and routes to market to grow enquiries and pledges.
Acquisition & Cross‑Sell
- Project manage individual giving product development and testing; identify new audiences and routes to market.
- Collaborate with Web Shop team and the Digital Marketing Campaigns Manager to optimise Alternative Gifts and cross-sell opportunities focusing on a digital first approach.
Cross-Team Collaboration
- Work closely with the Supporter Experience Team to ensure that supporter journeys are being optimised and feedback from supporters is being captured and acted upon.
- Commission and work with the CRM and Systems Manager to develop clear and understandable dashboards, ensuring that the insights are used to develop plans and measure performance.
- Closely liaise with the Legacy administration team, working with them to ensure the packs and information are up to date and legacy marketing information complies with the latest Institute of Legacy Management standards.
- Develop an understanding of the Partner projects and Advocacy agenda, ensure all supporter briefings are aligned to agreed messaging.
Organisation-wide Contribution
- Model Embrace’s values of trust, respect, integrity, and compassion.
- Uphold safeguarding responsibilities and compliance with GDPR and charity regulations.
- Actively support cross-team collaboration and organisational goals. Maintain CRM hygiene.
Qualifications, Experience & Knowledge:
- Educated to degree standard or equivalent (E.g. practical experience within fundraising).
- Member of Chartered Institute of Fundraising.
- Proven individual giving or CRM led retention experience in a charity, membership or subscription context.
- Hands‑on journey design and automation.
- Strong data literacy: segmentation, dashboards (CRM/Excel), test and learn.
- Excellent written communication—able to brief compelling, impacted content and clear supporter updates.
- Practical project management; calm under pressure; collaborative and solutions focused.
- Working knowledge of GDPR/PECR and best practice supporter care.
- Experience stewarding mid-value supporters and legacy pipelines.
- Experience with payment recovery tools and card update flows.
- Familiarity with UK charity sector metrics and fundraising codes of practice.
Personal qualities:
- Donor-first mindset, inclusive and empathetic.
- Curious, evidence driven, and comfortable iterating.
- High integrity, discretion and good judgment.
- Highly motivated and results driven.
- Ability to work under pressure and manage competing priorities.
- Passionate about the work of Embrace, with the ability to enthuse and engage others.
- A natural collaborator who enjoys working as part a team to deliver organisation wide objectives.
Tools & systems:
- CRM Dashboards & analysis.
- Payments: Direct Debit management, card‑updater/failed‑payment recovery.
- Microsoft 365 (Teams, SharePoint, Planner), project boards.
If this sounds like you, please apply on our vacancies page.
Closing date: 5.00pm on Monday, 15th June 2026.
Embrace the Middle East is an equal opportunity employer. In line with our recruitment policy, we are committed to attracting and selecting staff solely based on merit- skills, qualifications, and ability to perform- regardless of age, race, gender, disability, sexual orientation, religion, or socioeconomic background. Our recruitment process is structured, transparent, and designed to eliminate bias, ensuring that every candidate receives fair treatment and consideration. All job opportunities are advertised openly, and selection decisions are based on clear, pre-defined criteria and objective assessment methods. We stand by the values of dignity, fairness, and inclusion in all our communications and activities.
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