Welfare benefits caseworker jobs

One25 is a Bristol charity for women moving from crisis and trauma towards independence in the community. It is a highly respected charity working with some of the most vulnerable women to help them to heal and thrive.

One25 services have been developed to meet women at their point of need, with love and practical support. We do this through our night outreach service which is a lifeline for nearly 135 women on Bristol’s streets. Our specialist caseworkers offer intensive one-to-one care in any area of need: from support in court to finding somewhere safe to live. Our Health Hub provides vital access for women to health services, supported by healthcare professionals.

This is an exciting opportunity to join One25 as we recruit a Mental Health Caseworker to join our specialist team. You will be supporting women who street sex work and who face significant barriers to accessing mental health support. This role is key to supporting and advocating for women to have access to mainstream mental health support, while providing trauma informed practical and emotional support to each woman.

We are looking for someone who is creative, values person-centred support and a team player who is passionate about tackling health inequalities that women who street sex work face.

We value and prioritise the wellbeing of our team and offer external supervision, reflective practice, formulation and wellbeing leave to our frontline teams.

One25 is committed to being an inclusive workplace that represents the diversity of the communities we serve. We actively encourage applications from candidates with diverse backgrounds and experiences. We particularly encourage applications from across the global majority, LGBTQ and disability groups, and those who have lived experience of multiple disadvantages as these groups are underrepresented within our workforce.

As part of our efforts to increase ethnic diversity, we are taking positive action under the Equality Act 2010 (Section 159). We will guarantee an interview to applicants from global majority backgrounds who meet the essential criteria for the role.  Applicants are therefore asked to ensure they complete the Equalities Form when submitting their details in order that their application can be considered appropriately. Please refer to One25’s Recruitment Data Privacy Policy for more information.

We are happy to discuss any reasonable adjustments individuals may require once in post, but also during the application and interview process to make it as inclusive as possible. This could include (but is not limited to) different ways of applying, sharing interview questions in advance, or allowing more time for tasks during the interview.

Occupational Requirement

This post is open to women only, as permitted under Schedule 9, Part 1, of the Equality Act 2010. Following the recent Supreme Court judgment, this part of the Equality Act now means we may only consider applications from women who were assigned female at birth for this role. We welcome applicants to get in touch with us if they’d like to discuss this further.

Enhanced DBS disclosure will be required.

Hours: 22.5 hours per week over 3 days. Caseworkers are required to complete a monthly van outreach shift (evening/night hours which can be taken back as TOIL) and to participate in the evening on-call rota (typically once every few months).
Contract: 2-year fixed term contract
Salary: £20,134.58 per annum (£33,558 FTE)
Location: St Pauls, Bristol

Benefits:
External supervision and reflective practice to support your mental wellbeing and professional development.
Generous leave allowances: 33 days holiday inc. bank holidays; additional holiday linked with length of service, 2 days wellness leave; up to 13 additional days’ time off in lieu; plus, additional time off on any working days that fall during the Christmas and New Year closure.
Option to join the 4 Day Week pilot at six months, subject to passing probation (work 20% less for the same salary).
Enhanced company sick pay
Enhanced maternity, adoption and paternity/partner pay
Access to Employee Assistance Programme
Access to HSF Health Plan
Mental Health Champions
Reflective practice sessions
Cycle Scheme
Opt-out pension scheme.

Applications by: 9am, Monday 6th July 2026

Ask Us Anything session: 11.30am, Wednesday 24th June – please email us for a Teams link

Interviews: Wednesday 15th and Thursday 16th July

Start Date: As soon as possible

One25 is a Bristol charity for women moving from crisis and trauma towards independence in the community. It is a highly respected charity working with some of the most vulnerable women to help them to heal and thrive. 

One25 services have been developed to meet women at their point of need, with love and practical support. We do this through our night outreach service which is a lifeline for women on Bristol’s streets. Our specialist caseworkers offer intensive one-to-one care in any area of need: from support in court to finding somewhere safe to live. Our Health Hub provides vital access for women to health services, supported by healthcare professionals.

This is an exciting opportunity to join One25 as we recruit a new Independent Domestic and Sexual Violence Advisor (IDSVA) to join our specialist case work team. You will be supporting women who street sex work and are at a high risk of domestic and sexual violence. This role is key to coordinating a multi-agency response to women to improve their safety, while providing trauma informed practical and emotional support individually.

We are looking for someone who is creative, values person-centred support and a team player who is passionate about improving the safety of women.

One25 is committed to being an inclusive workplace that represents the diversity of the communities we serve. We actively encourage applications from candidates with diverse backgrounds and experiences. We particularly encourage applications from across the global majority, LGBTQ and disability groups, and those who have lived experience of multiple disadvantages as these groups are underrepresented within our workforce.

As part of our efforts to increase ethnic diversity, we are taking positive action under the Equality Act 2010 (Section 159). We will guarantee an interview to applicants from global majority backgrounds who meet the essential criteria for the role.  Applicants are therefore asked to ensure they complete the Equalities Form when submitting their details in order that their application can be considered appropriately. Please refer to One25’s Recruitment Data Privacy Policy for more information.

We are happy to discuss any reasonable adjustments individuals may require once in post, but also during the application and interview process to make it as inclusive as possible. This could include (but is not limited to) different ways of applying, sharing interview questions in advance, or allowing more time for tasks during the interview.

Occupational Requirement

This post is open to women only, as permitted under Schedule 9, Part 1, of the Equality Act 2010. Following the recent Supreme Court judgment, this part of the Equality Act now means we may only consider applications from women who were assigned female at birth for this role. We welcome applicants to get in touch with us if they’d like to discuss this further.

Enhanced DBS disclosure will be required.

Hours:  30 hours per week over 4 days. Caseworkers are required to complete a monthly van outreach shift (evening/night hours which can be taken back as TOIL) and to participate in the evening on-call rota (typically once every few months).
Contract: Permanent
Salary: £26,846.10 (£33,558 FTE)
Location: St Pauls, Bristol
Benefits: External supervision and reflective practice to support your mental wellbeing and professional development.
Generous leave allowances: 33 days holiday inc. bank holidays; additional holiday linked with length of service, up to 13 additional days’ time off in lieu; plus, additional time off on any working days that fall during the Christmas and New Year closure.
Option to join the 4 Day Week pilot at six months, subject to passing probation (work 20% less for the same salary).
Enhanced company sick pay.
Enhanced maternity, adoption and paternity/partner pay
Access to Employee Assistance Programme
Access to HSF Health Plan
Mental Health Champions
Reflective practice sessions
Cycle Scheme
Opt-out pension scheme.

Applications by: 9am, Friday 17th July
Ask Us Anything session: 12.30pm, Tuesday 7th July (please email us for a Teams link)
Interviews: Wednesday 29th and Thursday 30th July
Start Date: As soon as possible

Our passionate Regional Casework Coordinators are SSAFA’s front line of support for members of the armed forces community in need. They are the first point of contact for all beneficiaries into the Regional office, assessing needs and allocating the case to one of our volunteer caseworkers.

You will sometimes handle complex problems from individuals who may be distressed, identifying the presenting and potential underlying needs to determine the best way to support the beneficiary. You will have ownership of cases from beginning to end, coordinating the casework process in a timely manner and ensure that the beneficiary journey is at the centre of the Service. You will have the opportunity to shape processes and procedures within the office which will lead to improvements in the service offered to clients.

To help you establish yourself in this new post you will receive excellent training and induction to SSAFA.

Whilst the post is homebased, to be eligible for this role you are required to live in the North West region, which include Lancashire, Merseyside, Cumbria, Greater Manchester and Chesire. There will be occasional travel around the North West  and you may be required to travel at short notice for face to face meetings.

About the team

The team work remotely and pride themselves in maintaining a close working bond which ensures the smooth operation of the office. You will work closely with volunteers from the eight SSAFA branches in the North West, supporting them to administer casework for SSAFA beneficiaries. The wider support team includes a Casework Manager and a Regional Operations Support Manager.

About you

To carry out this role successfully you will have a track record of providing welfare advice in key areas such as, housing benefits, debt, disability, mobility or immigration issues. You will have knowledge of safeguarding and GDPR and experience in dealing with sensitive information and people in vulnerable situations. You will be able to provide excellent customer service by telephone, e-mail and face to face. You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision.

It would be advantageous if you have an understanding of the way of life for today’s Armed Forces, veterans and their families and if you have experience of recruiting and supporting volunteers. An understanding of the voluntary sector and preferably the military charity sector landscape across the North West would be valuable.

About SSAFA

SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2024 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families.

SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us..

Diversity and Inclusion at SSAFA

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

Closing date: Midnight on 09 July 2026 SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.

Interviews: 22/23 July 2026