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Top job
Homeless Link, City of London (Hybrid)
Starting Salary £40,320 or £44,598 per year depending on location
The In-Form Customer Success Manager is a key role in Homeless Link's growing customer success team
Posted 1 day ago
Top job
Forces Employment Charity, London (On-site)
£40,000 - £42,000 per year
An exciting opportunity to join the Forces Employment Charity
Posted 1 week ago
The Sutton Trust, London (Hybrid)
£42,025 - £48,000 per year
Posted 2 days ago

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Action in rural Sussex, Lewes, East Sussex (Hybrid)
£45,000 per year
Posted 2 days ago
Closing in 4 days
Sue Ryder, London (Hybrid)
£40,000 - £45,000 per year
Posted 3 days ago
Parenting for Lifelong Health, Remote
£55,125 - £60,375 ($73,757 - $80,782 USD) base salary, plus benefits
Posted 3 days ago
St Christopher's Fellowship, Putney (Hybrid)
£53,000 - £56,000 per year
Posted 2 weeks ago
Closing in 5 days
Carers First, London (Hybrid)
£39,000 - £45,000 per year FTE (pro-rata for part-time hours)
Posted 1 day ago
Closing in 2 days
Alzheimer's Research UK, CB21, Cambridge (On-site)
Circa £45,000 per year
Responsible for ensuring ARUK's email channel delivers a consistent, personalised, user-centric experience, maximising supporter engagement
Posted 3 days ago
Closing in 4 days
Collections Trust, Remote
£27,075 per year
Posted 3 weeks ago Apply Now
Temple Church Trust, City of London (Hybrid)
£50,000 per year (FTE £60K)
Posted 1 week ago
Page 2 of 23
City of London, Greater London (Hybrid)
Starting Salary £40,320 or £44,598 per year depending on location
Full-time
Permanent
Job description

In-Form is the UK’s leading client relationship and service management solution. Developed by Homeless Link on the Salesforce platform, In-Form gives our customers access to the information they need to support the people they work with. Currently we have over 350+ customers, each with their own bespoke In-Form system. Many of these are in the housing and homelessness sector in England, but an increasing number are in other sectors across the UK.

The post of In-Form Customer Success Manager is a key role in the growing customer success team which represents an investment in how we engage and support In-Form customers. We are looking for a CSM to further improve our high levels of customer adoption, satisfaction and retention.

This exciting role is a chance to help the homelessness sector make the most effective use of their In-Form systems to achieve our shared vision to end homelessness in this country.  The successful candidate will typically have a minimum of 2 years working in a dedicated customer success or account management role, with a track record of driving product adoption, increasing customer satisfaction and managing commercial renewals. A genuine interest in making a tangible difference through use of technology in the nonprofit and homelessness sectors is also essential. For full details of the role and how to apply please click  Redirect to Recruiter to visit our website.

We are actively seeking to increase diversity within our organisation and would greatly welcome applications from people with lived experience of homelessness, from a black or minority ethnic background and/or with a disability. 

Organisation
Homeless Link View profile Organisation type Registered Charity Company size 51 - 100

To develop, inspire, support and sustain a movement of organisations working together to achieve positive futures for people who are homeless.

Posted on: 07 May 2026
Closing date: 22 May 2026 at 17:00
Tags: Customer Service

The client requests no contact from agencies or media sales.