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About Electica 

Electica brings the best data and technology to advocacy campaigns across the world. We deliver digital messaging to audiences on behalf of mission-driven clients, including political campaigns, advocacy organizations, and institutions. Our clients include the European Parliament, UK Scottish Labour, major red-to-blue US Congressional races, GreenPeace, Hope not Hate, and pro-democracy advocacy organizations in more than 40 countries. 

Role Overview

Working in the AdOps team, you will be helping develop campaign strategies based on our client needs. Campaign Associates are responsible for writing corresponding media plans and running campaigns on our own digital advertising platform (called Advocate) and other platforms, to ensure campaign goals are met. 

Responsibilities

• Assist in the design of digital advertising strategies for our clients

• Execute digital advertising campaigns on a variety of advertising platforms.

• Monitor campaign performance, and translate campaign reports into actionable optimisations to improve performance. 

• Conduct quality assurance checks to ensure accuracy of team output.

Must Have Skills

• University degree (Bachelors or Masters)

• Strong attention to detail.

• Proven organisational skills, with the ability to manage tasks from multiple projects simultaneously and meet deadlines.

• Clear written and verbal communication skills.

• Comfort working with digital tools and learning new platforms quickly.

• Strong problem-solving skills. 

• Interest in progressive campaigns and causes.
   

Nice to Have Experience

• Experience implementing digital advertising campaigns. 

• Experience working / volunteering for progressive campaigns or causes. 

• Experience using project management tools to track work and maintain documentation (such as ClickUp).

• Experience with buying ads via search, social, and programmatic buying platforms such as: The Trade Desk, Google Search, DV360, Meta. 

Compensation and benefits

• Temporary contractual until December 31st, 2026
• Annual salary around GBP 35,000 depending on experience.
• 4 weeks annual vacation
• Pension scheme
• Healthcare plan
• Hybrid working (2 days/office in Shoreditch, London)

Our Values

• Campaigns we believe in. Our work has a real impact. For this reason, we only work with campaigns that share our vision of a more progressive, democratic, equal, integrated, and sustainable society
• For impact. Electica exists to support campaigns who are fighting the progressive fight on the front line. We only work with campaigns we can add value to, and our commitment to them is to enable them to deliver the highest possible impact
• Excellence and grit. We aim at being the absolute best at what we do. We persevere through every obstacle relentlessly to help you pursue your campaign’s objectives
• Dive deep. We are data driven critical-thinkers. We dive into details, audit frequently, and connect the details to the broader objectives of your campaigns to maximize impact
• People-centric. We value personal bonds, and we invest in each other. We know campaigning is hard work, so we keep it fun and motivating to enable everyone who works with us to flourish

The Prospect Researcher plays a key role in supporting high-value fundraising efforts by identifying, analysing, and prioritising potential donors, trusts, and foundations aligned with the Charity’s mission. Through in-depth research and insight generation, the post holder will build a strong, actionable pipeline of prospects, enabling personalised engagement strategies for the Philanthropy Team. Working collaboratively across the Engagement Team, the Prospect Researcher will provide intelligence that shapes cultivation plans, provides insights that supports strategic conversations at events, monitors giving trends, and ensures all prospect activity is data-informed, ethical, and compliant. This role is vital to driving sustainable income growth and deepening the Charity’s reach within the philanthropic community.

Prospect Identification and Research 

• Conduct thorough research to identify and profile potential high-value donors, trusts, and foundations aligned with the charity’s mission and appeal goals.
• Use a range of tools, databases, and resources to gather information on prospects, including their giving capacity, interests, and philanthropic history.
• Prioritise prospects based on their potential value, affinity, and likelihood to engage with the charity.

Intelligence Gathering and Analysis

• Analyse research findings to produce detailed and actionable prospect profiles for use by the Philanthropy Team.
• Provide insights into donor motivations and interests to support personalised cultivation strategies.
• Monitor trends in philanthropy and the wider funding landscape to identify emerging opportunities.

Pipeline Management 

• Support the development and maintenance of a robust prospect pipeline, ensuring it aligns with the income targets and timelines of the capital appeal and core funding opportunities.
• Work closely with the rest of the Relationship Engagement Team to prioritise prospects and support with research required for cultivation activities.
• Track and update prospect records in the charity’s CRM system, Microsoft Dynamics, to ensure accuracy and accessibility.

Ethical Research and Compliance 

• Ensure all research is conducted ethically, legally, and in line with data protection regulations and best practices.
• Maintain confidentiality and sensitivity when handling donor and prospect information.

Collaboration and Reporting

• Collaborate with fundraising colleagues to share insights and ensure a coordinated approach to donor cultivation.
• Prepare regular reports on research activities, prospect pipeline status, and key insights to support strategic decision-making.
• Support the Relationship Engagement Team with ad hoc research needs, such as preparation for donor meetings or events.

Knowledge and Expereince 

• Proven experience in prospect research, fundraising, or a related field, preferably in the charity sector.
• Strong research and analytical skills, with the ability to synthesise large amounts of information into clear and actionable insights.
• Proficiency in using research tools, databases, and online resources to identify and evaluate prospects.
• Excellent written and verbal communication skills, with the ability to present complex information clearly and concisely.
• Strong organisational skills, with the ability to manage multiple priorities and meet deadlines.
• Familiarity with the fundraising process, particularly high-value donor and trust fundraising.
• Experience using CRM systems to manage prospect data and track progress.
• Knowledge of the charity sector and the principles of ethical fundraising.

Job summary including context 
Young Women’s Trust champions young women aged 18 to 30 on low or no pay. We’re here to create a more equal world of work and raise young women’s incomes. 

We offer young women free coaching, feedback on job applications and information to help them get where they want to be. We bring together a network of thousands of young women to support each other, build their self-belief, and have their voices heard. We work with young women to campaign for equality in the workplace. And our research provides insight into what young women’s lives are really like, fuelling our campaigns for change. 

About the role
The Policy and Campaigns Lead is responsible for creating and delivering high-impact campaigns to build young women’s visibility, voice and power and achieve changes to policies, practices and attitudes which will bring about an equal world of work for young women.

You will play a critical part in delivering our 23-28 strategy, and will build Young Women’s Trust’s policy expertise and campaigning capability and our alliances with others who can support us to achieve our purpose. 

You will bring a track record of leading campaigns which have demonstrably contributed to policy or other social change. You’ll be passionate about working with people with lived experience to develop policy solutions and campaigns, and will have the ability to build influential relationships and to represent Young Women’s Trust with a range of external audiences.

You’ll be joining the organisation at an exciting time. The Employment Rights Act, which has the potential to improve job security and strengthen rights at work for young women, has just been enacted and there are significant opportunities to influence its implementation to ensure it truly works for young women. Young Women’s Trust has seen a recent growth in our campaigning momentum and political relationships, and we have active networks of young women working alongside us to shape and deliver our campaigns. Over the next 18 months, you’ll have the opportunity to take us to the next level – turning our increased profile, evidence, and supporter base into genuine impact for young women in low-paid and insecure work. 

EDI statement and sense of flexible working and workplace culture 
Young Women’s Trust strives to be an inclusive and representative organisation. We are committed to appointing individuals from a wide range of backgrounds, lived experiences and cultures. We particularly encourage applications from racially minoritised candidates and working-class candidates who are currently under-represented in our staff team. 

You’ll be joining a team that will embrace your ideas and support and encourage you to bring your whole self to work. 

We can make reasonable adjustments throughout the application process and on the job. If you have particular accessibility needs, please get in touch and let us know any requirements you may have. 

Young Women’s Trust is a Living Wage employer and we commit to Show the Salary for every job we advertise. Non-graduates are welcome and we offer a wide range of flexible working options including job share, part-time and compressed hours, different start and finish times and working from home. 

We offer: 

• 27 days annual leave plus bank holidays – rising annually to a maximum of 30 days;   
• Enhanced parental leave irrespective of length of service: 
  • Up to 52 weeks maternity leave - 26 weeks at normal rate of pay, 13 weeks statutory maternity Pay, 13 weeks unpaid; 
• 2 annual wellbeing days;
• Employee Assistance Programme;
• Learning and development budget; 
• Flexible working which is fully embedded in our working culture. 

Deadline to apply: 9am, Monday 9 March 
You must have the right to work in the UK to apply for this role. We are not able to sponsor work visas for non-British applicants.

Family Education Trust is recruiting a Development Manager to turn evidence-led research into real-world impact for families across the UK. This is a rare opportunity to build a fundraising function from the ground up inside a respected policy organisation - with the autonomy to do it your way.

About the role

You will build and lead FET's income growth function, securing near-term unrestricted income while developing durable fundraising capacity. Your core focus is establishing a new major donor and mid-value programme and delivering a high-performing trusts and foundations pipeline.

We have streamlined administrative responsibilities so you can concentrate on what matters: income growth and donor relationships. You will work closely with our Communications Manager, who produces copy and assets for your fundraising brief.

What we are looking for

We need someone with recent, hands-on fundraising experience in a mission-led organisation who has built income, not just maintained it. Experience building a major donor pipeline is essential, along with trusts and foundations competence. You must have genuine personal alignment with FET's mission and established public positions on family policy.

The details

Salary: Up to £40,000, with flexibility for an exceptional candidate Location: Home-based, with UK travel as required Contract: Full-time, permanent Hours: 37.5 per week Annual leave: 25 days plus bank holidays Pension: 5% employer contribution via salary sacrifice Closing date: 9am Monday 16 March 2026 

How to apply

Please read the full job description and person specification (attached) and send a CV and covering letter by 9am Monday 16 March 2026. Your covering letter should explain how you meet the essential criteria set out in the person specification.

Prospectus is delighted to be partnering with our client in the recruitment of a new Community Services Coordinator, on a permanent basis. This is an exciting new role for the organisation which offers flexibility, and the opportunity to make a tangible difference to the lives of those living with lupus.

Please note, this role will be remote (based in Northern Ireland) with regular travel across NI and across the wider UK, depending on service need. Please also note, this role is offered on either a full-time or part-time basis.

Lupus is a chronic autoimmune disease which is uncommon, complex and poorly understood. It affects the immune system and can cause lasting damage to the kidneys, skin, heart, lungs and/or brain. This organisation is the only national charity supporting people living with lupus and those that care for them. They hold an ambition for a world where people with lupus can live full and active lives and work hard to empower people by providing information about lupus and offering support so their voices are heard and their condition diagnosed and managed effectively.

This is an exciting new role for the organisation which will focus on engaging with communities and recruiting and training volunteers to deliver peer support services for those living with lupus. As Community Services Coordinator you will work as part of a small, tight-knit team, and will facilitate co-production sessions with stakeholders across the lupus community, enabling beneficiaries to design and shape community-based services. The role will involve providing direct support to service users, producing regular reports, and supporting and managing volunteers to provide service resourcing. The organisation is particularly interested in developing their support offering across Northern Ireland and require someone who understands the health landscape and is confident to engage with a range of stakeholders to develop their offering.

This is a unique opportunity to make a significant impact across the lupus community. To apply for this role you must have demonstrable experience of recruiting, supporting and managing volunteers, and will be confident working in partnership with a range of stakeholders. You will be a warm and engaging individual with experience of facilitating group work in a variety of settings, and monitoring services for evaluative purposes. You will have a clear understanding of supporting others to navigate the UK health system (with a particular understanding that this differs between UK nations).

Please apply by submitting your CV in Word format (cover letters are not required at this stage). Successful candidates will be contacted and invited to put together a supporting statement.

As a specialist recruitment practice, we are committed to building inclusive and diverse organisations and welcome applications from all sections of the community. We are invested in supporting you through your application journey.

We are a small, dynamic charity delivering community-led projects and initiatives that seek to both empower and improve the lives of family carers living across Wales.

The Finance and Governance Officer is responsible for the day-to-day financial management, governance support, and administrative oversight of the charity. This role ensures accurate and timely reporting of financial data, effective management of budgets, and compliance with statutory and regulatory requirements for finance and audit. Additionally, the postholder provides key governance support, facilitating the smooth running of the Board of Trustees, maintaining company records, staff records, and ensuring HR policies are reviewed and adhered to.

This position is crucial for maintaining the charity’s operational integrity and supports strategic decision-making by providing robust financial insight and governance expertise.

The role will also play a key role in identifying/sourcing funding for enabling sustainability, by working alongside the Director in drafting proposals/bids.

The post will also work closely with the Project and Engagement Coordinator and Policy & Impact Officer to help support the successful delivery of our projects through budget management and supporting the production of evidence of impact reports.

This is an integral role within the organisation that brings together key organisational, financial and people skills to enable us to continue to make a meaningful impact for families across Wales.

We are seeking a forward‑thinking leader with a track record in changing organisations that have a good and loyal team in place with a commitment to our mission and values, and the imagination to explore new ways of meeting local needs. A track record of fundraising in the charity sector is needed. Whether you come with a background from the advice sector, the wider charity world, or another relevant field, if you have the vision and drive to steer CAEW into the future, we would love to hear from you.

LGBT Foundation is an impactful, vibrant charity with a wide portfolio of well-established services and rapidly developing new initiatives aimed at meeting the needs of lesbian, gay, bisexual, and trans people.

We are looking for a Volunteer Coordinator to support our volunteers and staff team to have an efficient and enjoyable volunteer programme. You will coordinate volunteer recruitment, social events and training, and as part of ‘Team People’, you will work to support the wider team to ensure volunteers and their supervisors are fully supported and deployed effectively. In addition, part of your role will be to support on a funded project or programme of work for LGBT Foundation (4 hours per week). 

The post holder will be responsible for: 

• Volunteer Recruitment: Coordinating volunteer recruitment and onboarding, including collecting references, carrying out DBS checks and running inductions. 

• Volunteer Retention and Recognition: Coordinating the volunteer social calendar, training opportunities and end of year survey. Supporting with the planning and delivery of the annual Volunteer Awards.

• Management of administration of the volunteer programme: Ensuring volunteer records are accurate and that admin tasks are carried out with a high level of attention to detail. 

• Support volunteer supervisors: Work closely with staff who supervise volunteers, including coordinating bi-monthly catch-up meetings, training and other support. 

• Project work: Provide support for Village Heroes for LGBT Foundation 4 hours per week.

Are you passionate about working 1-to-1 with young prison-leavers from a variety of backgrounds; many of whom are from marginalised communities, to help them lead more stable, rewarding lives?

As a Switchback Mentor, you will play a vital role in transforming the lives of young prison-leavers, helping them break free from the justice system and build stable, rewarding futures. You will be responsible for building your own caseload by engaging directly with young men in prison and providing intensive support after their release. In addition to working with those you meet in prison; you will also support Trainees referred to the programme after they have already been released.

Once on the programme, you will maintain regular contact with Trainees, meeting face-to-face at least once a week to help them navigate the challenges of being recently released from prison and work towards their goals. Most importantly, you will do this in a way that reflects Switchback’s core values: putting Trainees at the heart of everything we do, setting high expectations, and building authentic, supportive relationships that enable lasting change.

It is essential that Mentors can confidently and professionally engage with all Trainees who meet the eligibility criteria for the Switchback programme, providing them with the support and guidance needed to move forward positively.

What you’ll get when you work for us:

Switchback takes the development of Mentors very seriously. Switchback Mentors are the drivers of our impact, and we will help to build your expertise as a practitioner through our in-house training in our unique change model. This is complemented by a comprehensive training and supervision package including: regular psychologically informed 1:1 clinical supervision and group reflective practice sessions and an annual, individualised training budget. You will also join a structured progression pathway which can provide opportunities to further develop management skills and technical expertise, informed by your own learning goals.

Switchback understands the challenges and complexities faced by the young people we work with. To ensure Mentors can provide the highest level of support, we intentionally keep caseloads low. This allows Mentors to dedicate the time and resources needed to build strong, meaningful relationships and offer Trainees the intensive, tailored support they need to make lasting change.

The Bevan Foundation is seeking a new policy and research officer to join our team. Could you support the Bevan Foundation in its mission to end poverty in Wales?

About the Bevan Foundation

The Bevan Foundation is Wales's most influential think tank. We create insights, ideas and impact that help to end poverty and inequality. Over recent years the Foundation has helped secure real and lasting change for people across Wales, from universal free school meals for primary pupils to increases in Education Maintenance Allowance. We’ve built a reputation for trusted, evidence-based insights and ideas that influence decision-makers and improve lives.

About this role

This is new and exciting role in our policy and research team. This role will have a particular focus on poverty, with the successful candidate working on a wide range of poverty issues from child poverty to housing. You’ll gather and analyse evidence, help to develop practical proposals for change and be involved in persuading decision-makers to take action.

About you

You will have an excellent grounding in qualitative and quantitative research methods and a sound grasp of social and economic policies in Wales. You’ll be able to explain your work clearly and persuasively, with good written and oral skills. You’ll be able to engage effectively with a wide range of people, from stakeholders to people on low incomes. You’ll be well-organised and able to operate independently as well as collaboratively with a wider team.

Key terms

The role is available for 5 days per week, on a permanent basis. 

The salary for this post is £28,393 - £31,273 (Grade 5), with the appointment likely to be in the bottom half of the scale.

We work in a hybrid way, with staff expected be office-based for two to three days a week and to attend monthly in-person team meetings. The Foundation’s offices are in Merthyr Tydfil.

If you are interested and want to find out more and to find out how to apply download our application pack.

Closing Date: Wednesday 18 March 11:00 AM

Interview date: Monday 30 March 

The Bevan Foundation gratefully acknowledges the support of the Joseph Rowntree Foundation towards this programme of work. 

Are you passionate about tackling the issues faced by young people such as school absence, loneliness and career opportunities, and determined in supporting their development of life and employability skills? Then there is a place for you at WeMindTheGap. 

We are seeking a special person to fill a new role, Director of Operations. You will bridge the gap between our Board of Trustees, CEO and Operational Delivery. You will be responsible for turning our 5-year plan into high-quality sustainable action while ensuring that our culture remains the golden thread running through everything we do. To do this you will need to be able to effectively manage our growing team of circa 31 staff, line manage our Senior Leadership Team, maximise our yearly budget of roughly £1.7 million, and monitor and report on our Key Performance Indicators directly to our CEO.

Over the last decade, WeMindTheGap has walked alongside the most amazing young people aged 11–25yrs who have fallen through the gaps to find their place in the world. However, sadly, factors such as the Covid-19 pandemic mean that the need for our programmes is greater than ever.  

That is why we have launched an ambitious 5-year plan to deepen our impact and expand our ‘Villages’. Through our place-based approach and continuum of five programmes, we provide our 'Gappies' with work and life skills opportunities, a sense of belonging in their communities, and a chance to build independent, fulfilling lives. 

If you are an individual who thrives in social system changes, complex systems work, if you are driven by purpose and want to be part of an organisation that changes the lives of young people today and for our future generations, we want to hear from you. 

Location: In-person at our WeConnect Hubs (Wrexham, Flintshire, Cheshire) 
Salary: £50,000 
Hours: Full-time, 5 days a week (37.5 hours) 
Start Date: ASAP, ideally by 01/05/2026 (negotiable) 
Contract: Permanent 
Deadline: 12:00pm, 11th of March 2026

To find out more and how to apply, please download and read our full ‘Director of Operations - Recruitment Pack’. 

Please note, the deadline for applying is 11th March 2026 and if chosen for stage 2 you must be available for interview in-person on 31st March or 1st of April 2026.

About the role 

This role leads the day-to-day operational management and development of WGN’s Clinical Services, ensuring the delivery of innovative, safe, high-quality, survivor-centred, trauma-informed and culturally responsive support for survivors of violence against women and girls (VAWG). You will provide clinical and operational leadership across counselling services, supporting therapists and practitioners to manage clinical risk and safeguarding concerns effectively, within a Black feminist, intersectional and Holistic Empowerment Recovery (HER) framework.

This role is offered on a part-time basis (28 hours per week worked over 4 days).

Job description 

As the Therapeutic Manager, you will:

• Provide operational and clinical leadership across counselling services, overseeing therapeutic pathways, referrals, assessments, allocations, safeguarding and risk management, ensuring high-quality, trauma-informed and culturally responsive support.

• Support therapists, High Intensity Therapists (HITs) and honorary counsellors through clinical guidance, recruitment, induction, reflective practice, wellbeing initiatives and ongoing professional development, embedding anti-oppressive, intersectional and survivor-centred practice.

• Lead on safeguarding and multi-agency working, supporting practitioners to respond effectively to risk, maintain safe practice and ensure consistent documentation and ethical information sharing.

• Oversee clinical governance and quality assurance, ensuring adherence to professional standards, robust data protection and confidentiality practices, and the development of clinical protocols and guidance.

• Support monitoring, evaluation and impact reporting, ensuring effective data collection and survivor involvement to inform ongoing service improvement and co-production.

For key responsibilities please see the attached job profile document.

Competencies

We'll assess you against these competencies during the selection process:

• Case Management
• Safeguarding Leadership
• Managing Senior Counsellors and High-Risk Work

Closing date and Interviews

This vacancy is open to applications on a rolling basis with interviews taking place on a rolling basis.

We encourage early applications, as the role may close before the advertised date if a suitable candidate is appointed.

About us

Women and Girls Network (WGN) is a pan-London organisation that supports women and girls affected by all forms of gendered-based violence. Our overall aim is to promote, preserve and restore the mental health and well-being of women and girls who have experienced, or are at risk of, gendered-based violence, whilst working towards a society free of gendered-based violence.

We do this by:

• Providing women-only holistic and seamless therapeutic services, which meet women and girls’ needs and contribute to total and sustainable recovery from the experiences of violence.
• Evidencing the impact of gendered-based violence and presenting this information in appropriate forums to affect social change in attitudes towards, and responses to, gendered-based violence.
• Developing good practice in the sector by providing training and guidance on specialist service provision and the development of culturally appropriate service delivery.

WGN is proud to be an accredited Living Wage Employer and a member of The London VAWG Consortium, Halo Code, and Helplines Partnership.

Join us and be part of a team that values your well-being, growth, and contribution.

We are deeply committed to creating a workforce that reflects the diversity and strength of the women and girls we serve, and we strongly encourage candidates from Black and Global Majority backgrounds with Lived Experience who may not meet all criteria to apply.

WGN is an equal opportunities employer. 

The above post is exempt under the Equality Act 2010, Schedule 9, Part 1.

Step Forward is seeking an experienced Therapeutic Service Lead to join our multi-disciplinary team supporting young people aged 11–25 with their mental health and emotional wellbeing.

Working closely with the CEO and Operations Manager, the postholder will help shape the strategic direction of the therapeutic service in line with organisational priorities. You will contribute to the smooth, safe, and effective delivery of the therapeutic service, ensuring it remains accessible, responsive, and relevant to local young people.

Key Responsibilities

· Be part of the Senior Management team alongside the CEO and Operations Manager and have a key role in the strategic direction of the Therapeutic service

· Co-ordinate the development and day-to-day management of the Therapeutic Service

· Support and line manage a small team including the Senior Counsellor and additional Counsellors & Wellbeing Workers

· Act as joint Deputy Designated Safeguarding Lead

· Work with the Senior Counsellor to help support honorary counsellors

· Manage a small caseload of clients, including assessments for newly referred young people

· Manage allocations of clients to staff and volunteers

· Ensure monitoring and evaluation systems capture the impact of our therapeutic interventions

About You

 · A recognised qualification in Counselling or Psychotherapy

· Professional accreditation, or working towards it

· Minimum 5 years’ experience working with young people aged 11-25 years, including at least 3 years of providing post qualification 1:1 counselling support to young people in an organisational setting

· Experience as a team leader or as part of a management team

· Strong understanding of safeguarding principles and experience in managing safeguarding concerns

· A demonstrated commitment to supporting young people

· Confidence delivering evidence-based therapies across short-, medium-, and long-term interventions

· Experience supporting young people with a wide range of presenting issues, including: Anxiety, depression, bereavement, trauma, abuse, identity and relationships

· Ability to work independently and collaboratively within multi-agency teams

· Commitment to embracing diversity and supporting young people in Tower Hamlets

Working with Step Forward

We pride ourselves on providing inclusive, flexible, professional and young people friendly counselling and wellbeing support services.  We provide services both in our own purpose built centre and also on an outreach basis in schools and community/ youth settings. 

As Step Forward is a small charity our multi-disciplinary team work closely together to provide a holistic support service to young people. We expect all members of the team to take part in activities which help ensure the smooth running of the organisation and help us to reach organisational objectives.

Why Join Us

Work in a small, dedicated organisation where your expertise directly influences children and young people’s lives. Join a passionate and reflective  team of staff and volunteers who embrace and uphold our organisational ethos and values to ensure we are: Inclusive, Warm, Empowering, Inspirational and Innovative.

Other terms/benefits include:

· 35 hour (FTE) working week

· Generous holiday allowance -28 days per year plus bank holidays (FTE)

· Organisational closure for 3 days between Christmas and new years

· Employer pension contribution of 5%

· Access to enhanced sick leave after probation

· Ongoing learning and development opportunities

· Enhanced maternity/paternity/adoption leave and pay

· Hybrid and remote working potential where organisational requirements allow

As a Support Adviser, you’ll play a vital role for people affected by motor neurone disease (MND) by offering clear information, guidance and emotional support to individuals and families. Helping them to feel informed, reassured and better equipped to manage the impact of MND. You will communicate with empathy, confidence and purpose.

Every day is different. You could help someone understand a new diagnosis, offer guidance about voice banking or genetic testing, connect a caller to financial support or local services. No two calls are the same, but each one makes a genuine impact. 

Working as a Support Adviser on a 12-month Fixed Term Contract, you’ll be part of a focused team helping individuals understand their options and access the right services at the right time. You’ll contribute to a service trusted for its compassion and reliability.

Hybrid Working and Flexibility: Requirement to attend the Northampton office 3 days per week. 

The official job title for this role is: MND Connect Adviser 

Key Responsibilities

• Respond to helpline calls, emails and forum posts with sensitivity and accuracy
• Actively listen to understand a diverse range of calls and offer tailored information
• Signpost to MND Association services and external agencies
• Support complex and sensitive enquiries, liaising with health and social care professionals
• Maintain accurate records and complete administrative tasks
• Monitor service standards and contribute to ongoing quality improvements
• Identify risk or safeguarding concerns and take appropriate action
• Uphold confidentiality and follow policies that protect people and data
• Work with the Helpline Manager and wider team to ensure effective service delivery

About You

• Experience in an information-giving role, ideally including helpline work
• Strong active listening skills, with empathy and clarity in communication
• Ability to explain complex or sensitive issues with care and precision
• Resilience to support individuals experiencing emotional distress
• Experience providing information and support in writing, including email and webchat
• Experience with contact centre or CRM systems
• Skilled in Microsoft Office, including Outlook and Excel
• Understanding of data protection and safeguarding procedures
• Able to work independently while contributing to team goals

Further information about MND Association and full job description is available in the attached Candidate Pack.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

What We Offer

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies
• 24/7 GP access via phone and video
• Life assurance and confidential counselling helplines
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave)
• Access to Benefit Hub for discounts on everyday shopping
• Enhanced pension scheme
• Opportunities for training and personal development
• Hybrid working

About Us

Motor Neurone Disease moves fast. It takes away time, it takes away independence and it has no cure. Every day we support people affected by MND. We fund ground-breaking research. We campaign for better care. We’re here for everyone who needs us. Because with MND, every day matters.