Background to the role

Suzy Lamplugh Trust is the UK’s pioneering personal safety charity and leading stalking authority, established in 1986 following the disappearance of 25-year-old Suzy Lamplugh whilst at work. We work towards creating a society in which people are safer - and feel safer - from the prevalence of stalking, harassment, aggression and violence, achieved through supporting people; education; and campaigning.

We are looking for an ambitious, dynamic leader who will lead a range of operational services ensuring we continue to be the leading stalking and personal safety authority in the UK.   This is a fantastic opportunity for someone with strong operational experience, to develop the strategic direction of a national service, working alongside the senior leadership team to embed a strong vision for the future of the service.

Our operational services include the national stalking helpline advice and advocacy service which offers support and advice to thousands of victims of stalking every year.  Caseworkers advocate on victims’ behalf with police, social services and other statutory or victim support agencies.  We also run London Stalking Support, a specific service to provide advice and advocacy for victims in London, including the development of a trauma-led approach to advocacy. We are also a key partner in the London Stalking Threat Assessment Centre, a proof-of-concept intervention programme for stalking perpetrators, in an interdisciplinary setting involving partners from the health and criminal justice services. We have responsibility for both project management and advocacy.  

This role is normally based at our office in London. However, please note that in line with government advice, the role will initially be working remotely. Once restrictions allow, we would expect this role to be worked flexibly, with a mix of remote and office-based working. Regular travel to other locations across London, including the Stalking Threat Assessment Centre, will be required. Travel to other locations in the UK may also be required occasionally.

We welcome and encourage applications from people of all backgrounds and particularly welcome applications from candidates with lived experience of the issues the Trust tackles.

Overall purpose of role

• To ensure robust delivery and strategic development of operational services across the Trust, with specific focus on the National Stalking Helpline, advocacy service, Stalking Threat Assessment Centre, and London Stalking Support Service.
• To ensure the safe and effective delivery and development of the Trust’s provision for victims of stalking.
• To represent the Trust externally as a leading authority in stalking and personal safety  
• To be a key part of the Trust’s leadership team delivering the vision of the Trust, deputising for the Chief Executive as required.
• To promote the work of Suzy Lamplugh Trust including the National Stalking Helpline and advocacy services, strengthening our voice as an authority on stalking and personal safety - both at work and in everyday life.

Fixed Term Contract to 31 March 2023

Salary: £43,000 to £46,000 pro-rata (£34,400 to £36,800 for 28 hours per week), depending on experience

Please refer to attached Job Description and Person Specification for more details. To apply, please submit your CV and covering letter, addressing the shortlisting criteria. Applications without a covering letter will not be considered.

Title: Finance and Operations Manager
Location: Primarily remote for the first year, then based in London 
Reports to: Executive Director
Salary: GBP £36,000 - £46,000
Applications Close: 2 April 2021; applications will be reviewed on a rolling basis
Start date: position is available immediately

Summary:

We are seeking a full-time London-based Manager to work alongside the Founder and Executive Director to provide a comprehensive finance driven operations system. The role will include organizational operations, human resources, financial due diligence, donor reporting, budget management, audit management and resources allocation. The appointed manager will need to have good overall financial skills including knowledge of building of a finance system thus enabling the operations of the organization to function effectively.

About All Survivors Project:

All Survivors Project (ASP) is an independent, international organisation that conducts research and advocacy and facilitates inter-disciplinary dialogue and learning to improve global responses for every victim/survivor of sexual violence including men and boys in situations of armed conflict and forced displacement. Through our work with governmental and non-governmental stakeholders and with male survivors of sexual violence, we seek to ensure that conflict-related sexual violence is prevented and that the rights of all victims/survivors, including men and boys, are fulfilled, and the dignity of all survivors is respected and protected.  All Survivors Project has a team of full-time and part-time staff members in the UK and Europe.

About the position:

Reporting to the Executive Director, the Finance and Operations Manager will support a growing organization to plan for its future and meet its current commitments. The post holder will ensure adherence to financial policies and procedures including donor regulations and guidelines, and governmental compliance.

The Finance and Operations Manager will be the focal point for overall financial management and planning, including budgeting, donor proposal development, cash flow management, donor reporting, audits and internal capacity building. The Finance and Operations Manager will need to develop and build systems in the overall financial management of the organization. Whilst the Finance and Operations Manager will be the sole finance person to begin with, it is envisaged that a bookkeeper will be appointed to support the inputting requirements once systems are properly established.

The Finance and Operations Manager will also be the focal point for overall operations management, including legal compliance, managing and updating organizational policies, supporting ASP on human resources, internal communications, and documenting institutional memory. The role will also provide support to a growing team for daily operations.

Core Responsibilities:

The post holder will be expected to comply with all ASP policies and procedures. ASP has clear commitments to safeguarding all those it is in contact with, directly or indirectly, and the postholder will be required to work within ASP’s Safeguarding Policy and Code of Conduct. Pre-employment recruitment checks will reflect these safeguarding commitments.

The Operations Manager will lead, direct and manage services and business operations across Age UK Hammersmith and Fulham. The post holder will work with external partners/funders and be responsible for all aspects of service operations ensuring delivery of services in line with contract and funder requirements achieving high quality and positive outcomes for service users. This is a new, senior role within the charity.

The post holder will have wide ranging responsibilities for the performance and development of internal services and operations. The post offers significant opportunities for innovation, development and growth of existing services, working closely with the Service Development Manager/Fund raiser.

The post holder will also work with the Chief Executive, as part of a Senior Management Team, and will be the Deputy Chief Executive and be responsible for implementing the strategic plans and overall management of Age UK Hammersmith and Fulham ensuring the successful strategic development of the organisation, including business planning, internal policies, procedures and quality standards, cross-departmental working and external relations. The Operations Manager will be required to represent the organisation at a senior level both internally and externally.

The post holder will require business and financial acumen to ensure that current and future operations continue a sustainable and viable basis and can evidence positive outcomes and value in the market we are operating in.

Working Well Trust is a London based charity, founded almost 30 years ago by a group of passionate mental health professionals.They sought to address the low rates of employment typically experienced by those who have faced mental health issues. The charity supports people to prepare for, seek, sustain, and progress in employment. Since 2019, Working Well Trust has also been providing this support to people affected by learning difficulties and Autism. 

Alongside the more conventional support offering for its beneficiaries, the charity provides them with practical training and employment preparation opportunities via its social enterprises. These are commercial businesses run by Working Well Trust with the ultimate objective of helping people to develop new skills and increase their confidence, while benefiting from being part of a team. 

Operations Manager (Employment Hub)

We are looking for a Operations Manager to lead the transformation of our two social enterprises, Access and Sew & Support so that they successfully combine commercial activities with our new training programme. 

The Operations Manager will work closely with the training team, Business & Enterprise Lead and employment workers to develop a programme that will enable more of our clients to move on to paid employment.  We also hope that the postholder will also form partnership with local colleges and training providers so that we can bring in new skills into the enterprises.  The successful candidate will also work closely with the Chief Executive to develop a new enterprise offering web development and design training.

We are looking for someone who has a background that includes:

• Business development, ideally within the social enterprise sector
• Strong marketing skills including social media
• Experienced at developing positive working relationships with funders and commissioners
• Line management and staff development experience
• Experience of service transformation
• Excellent communication skills
• Strong project management skills including contract monitoring
• Customer relationship skills including CSR

Due to the coronavirus pandemic, this post will initially be from home using telephone and videoconference software but will include on-site working when restrictions ease.

If you would like to discuss the role, please complete a contact form on our website.

Closing date: 9am, 18 March 2021

Screening Interviews: week beginning 22 March

Interviews: week beginning 29 March

Please click apply to send your CV and CV cover letter (please add the cover form to the end of your CV when uploading). Candidates need to clearly outline how they meet the person specification points in their cover letter.Candidates that do not complete a cover letter will not be shortlisted.

Staff benefits include an employer contribution to a personal or workplace pension equivalent to 6% of gross salary.  30 days annual leave (pro rata) plus paid public holidays. 

Working Well Trust is an equal opportunities and confident about disabilities employer. 

Who we are:

Citizens Advice Runnymede and Spelthorne provides advice to over 3000 people a year, helping them with over 11,000 different problems including housing, debt, benefits and employment. We are an expanding local charity with 15 staff members working alongside 40 volunteers to provide advice across Runnymede and Spelthorne. We are a local charity at the heart of our community entirely funded by grants and donations, and we are a member of national Citizens Advice.

The Role:

We are seeking a driven individual who is looking to use their Citizens Advice experience and support us with the exciting growth of our local CA.   The Operations Manager role offers significant opportunity by working closely with the Chief Officer in the development and delivery of the organisation's Business Plan as well as deputising at internal and external partners meetings and working groups.The Operations Manager will manage the advice service operations, standards and compliance of Citizens Advice Runnymede and Spelthorne.  You will be supporting the advice team to offer an effective customer focused service by ensuring our advice quality remains high and meets all Citizens Advice standards.  The role will require you to undertake research and make recommendations on news ways of working to enhance the service. 

Essential criteria:

1. Citizens Advice trained with advice quality management experience
2. Track record of delivering operational change and driving performance
3. Ability to manage individuals and teams and support personal development
4. Experience of delivering change in a customer focused role
5. Track record of working with financial and administrative systems
6. Attention to detail to ensure accurate reporting and regulatory compliance
7. Great interpersonal skills, a ‘can do’ attitude, and the ability to create a positive working environment
8. Ability to  analyse and interpret complex information and produce and present clear reports verbally and in writing
9. Ability to thrive in a fast paced environment balancing competing priorities
10. Demonstrably strategic and forward thinking, as well as an active problem solver
11. A good up to date understanding of equality and diversity and its application to the provision of advice

Desirable:

1. Citizens Advice Session Supervisor experience
2. Experience of managing risk
3. Appreciation of the local community and social challenges in the area

Role Details:

• Location: We work from Addlestone and Sunbury with outreach locations across the boroughs. The role can initially be undertaken flexibly as we are operating both remote from home and in the office.  You will be required to attend all offices and travel between them when Covid restrictions lift.
• Closing Date for Applications: Midnight Sunday 21st  March

”we sort out problems together, for good”

Citizens Advice Southwark has a track record of delivering high-quality services from its offices in Peckham and Bermondsey and outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of our clients to bring about positive change through research and campaigns. 

Citizens Advice Southwark has a track record of delivering high-quality services from its three main offices in the borough and outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of our clients to bring about positive change through research and campaigns.

You will provide executive support to the Chief Executive and have overall management responsibility for the operational and administration functions across the Service including the management of a team of paid and voluntary staff. You will also take lead responsibility for managing premises across three locations, leading on Information Technology initiatives and compliancy with GDPR and Health & Safety regulations.

To be successful in this role you will need:

• Substantial experience of office and facilities management.

• Experience of managing office premises, including ensuring they are well-maintained, secure and safe.

• Experience of staff and/or volunteer management.

• Experience of office systems including Microsoft Windows and Office applications (Word, Excel, Access, Power-point, and Outlook).

• Experience of the development and management of ICT and the ability to identify system weaknesses and appropriately develop systems to improve office efficiency.

• A commitment and understanding to the organisation’s “Aims & Principles” and equal opportunities policies.

In return, we can offer you a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% of gross salary, an Employee Assistance Programme and training and development opportunities to continue your professional development.

Closing date: 9.00 AM Wednesday 24th March 2021

Interviews: Monday 29th March 2021

Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

Funded by London Borough of Southwark

We have an extremely exciting opportunity for an experienced Manager within homelessness.

We are working in partnership with a homelessness Charity to recruit a Manager to become part of their SMT, who are leading on the expansion of homelessness services in the borough.

This is a pivotal role within the organisaion as you will be building and expanding the current team, as well as working with the SMT to ensure the clients journey is at the heart of all services provided.

We are looking for an experienced change manager, with a strong homelessness and safeguarding background, who is passionate about making an impact in the sector. The role is exciting, fast-paced and a great opportunity to be part of making a real difference to the lives of excluded members of our community.

If you are interested in discussing this opportunity further, please apply ASAP.

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.

Prospectus is delighted to be working with The Prince's Accounting for Sustainability Project (A4S) to recruit an Operations Manager who will support the successful delivery of the A4S global strategy with a focus on effective core operations including people, IT, governance and finance. A4S works across the global finance community to drive change. We have a presence in a number of geographies with the purpose to transform finance to deliver a sustainable future.

The overall purpose of this role is to work with the Head of Performance to assess current operations for efficiency and effectiveness, developing recommendations for improvement as necessary and implementing the changes needed. You will also ensure resources are in place to deliver on A4S's five-year strategy and annual plans, including in relation to people and finances and work with teams to ensure that KPIs are in place and performance is on track to delivery agreed outcomes. Implementing and managing an agreed recruitment and personal development programme of activities is also a part of this role.

To be successful as an Operations Manager, you will have a strong background in operations, ideally within the not-for-profit sector.You will be flexible, have the ability to work on your own initiative and be a logical thinker who demonstrates excellent written and verbal communication skills. It is important you are able to work autonomously and as part of a team, and be able to build strong relationships with a wide range of individuals, globally.

As a specialist Recruitment Practice we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.

In order to apply, simply submit your CV. Should your experience be suitable, we will send you the full job description and arrange for a call to assess your suitability and discuss the role further. Please note that the role may close earlier than the date advertised and we are currently experiencing high volumes of interest in vacancies so it may not be possible to answer any individual queries on positions prior to an application*

Operations Manager (Maternity Cover)

12-month Fixed Term contract

Part Time 3 days a week (22.5hours), working hours to be negotiated

£33,750 - 37,500 FTE pro rated + 3% pension contribution

Home working, with regular meetings across London

We Are Family is a peer-to-peer support community by adopters, for adopters. We’re there for families throughout their adoption journey.

We are seeking a passionate and highly capable Operations Manager to help realise the mission of We Are Family Adoption (WAF), to ensure adoptive parents are part of peer-to-peer communities, offering each other support through the highs and lows of parenting.

Working closely with the Board of Trustees, the Operations Manager is the ‘engine-room’ of WAF. In this role, you will be responsible for ensuring strong foundations for membership growth and scaling our services, from a governance, operations, and financial perspective.

This is an exciting time for our organisation. WAF is growing quickly, with more than 10 peer-to-peer support groups in the London region supporting around 760 members. We have 40+ volunteers and 2 part-time members of staff. We have ambitious plans to expand our membership and volunteer numbers, provide more of our existing services for more parents, design new services and raise income to support our organisation.

The ideal candidate will have management level experience gained within a not for profit or public sector body, with an excellent understanding of what it takes to run an effective and efficient volunteer-based organisation.  You will likely have experience of leading projects, large or small, and be skilled at prioritising needs, deploying limited resources, setting targets, monitoring progress and producing stakeholder reporting.  You will be an exceptional communicator, commercially astute and able to lead people. Knowledge of the adoption sector would be useful but is not essential.  Candidates with experience of fundraising will be at an advantage.

Based at home, this is a flexible part-time role.  An ability to work independently is key – you will also be highly organised, with experience of managing people, stakeholders, and external partners, as well as handling multiple and varied priorities.

If the opportunity to join an exciting, rapidly growing new charity appeals to you as someone able to make a valuable contribution, please send your CV and a covering e-mail setting out why you would like to join us and how you meet the requirements set out above to us via the link.

The Charity welcomes applications from all sectors of the community. All applicants will be considered on the basis of their merits and abilities for the post.

Fundraising Operations Manager
Location: King’s Cross, London
Salary: circa £35,00 per annum
Contract: Permanent, full time

Art Fund is the national fundraising charity for art. We believe that art can make you see, think and feel differently, and through our work we help make art more accessible to as many visitors as possible, wherever they are.

We give grants to help museums and galleries acquire works of art for their collections, share them with wide audiences, and support the training and professional development of curators. We are supported by our growing membership of 159,000 through the National Art Pass, as well as the generosity of many trusts, foundations and other individuals.

This newly created role will empower our fundraisers to get the most of our existing tech systems and software while also contributing to an enhanced donor experience. The successful candidate will be motivated by improving processes and reporting to contribute to more effective operational performance. You will have experience of working with Microsoft Dynamics within a fundraising or client focussed operation and a strong understanding of how to engage with colleagues in tech and digital services around user needs and business owner priorities.

The role's location will be our King Cross office (2 Granary Square, London N1C 4BH), with all staff currently working remotely, as will the successful candidate initially. However, once we are back in the office, there would be a reasonable expectation to work from the office, as regularly as everyone else.

Closing date: 18th March 2021

For more information:
Please download the Job Description included below and click the apply button to attach your CV, it will be sent automatically to us. 

Thank you for your interest in Art Fund. We will review your application and will contact you if you have been selected for interview.

We receive an overwhelming number of responses to our posts and unfortunately, are unable to reply individually to every applicant or provide feedback.

No agencies please. 

The Challenge

Every day 41 of England’s most vulnerable children– equivalent to more than a full classroom of pupils – are permanently excluded, with disastrous personal and societal consequences.

These are the country’s most disadvantaged: 4 times more likely to have grown up in poverty, 7 times more likely to have special needs, 10 times more likely to have mental health problems and 20 times more likely to be interacting with social services due to safeguarding concerns. These children are at serious risk of knife crime. 

Once they are excluded, life chances are bleak. Less than 2% of excluded pupils finish school with the qualifications they need in maths and English; 50% are immediately not in education, employment or training (NEET) straight after GCSEs. This small group of pupils goes on to make up half of the prison population, and is more likely to reoffend. It is estimated that each excluded child will go on to cost the state £370,000 in extra education, health, welfare and criminal justice spending. For last year’s cohort of excluded pupils, that’s a total cost of £2.9bn to the Exchequer.

Yet too little is known about how to break this tragic cycle. While some parts of the school system have seen an evidence-led revolution, there has been insufficient research and teacher training in how to measure or move outcomes for these most complex and vulnerable pupils. This impacts teacher satisfaction. Increasing numbers are leaving the profession, disillusioned and disempowered by this lack of expertise. Meanwhile, the numbers of young people whose lives are written off through school exclusion continues to rise, year on year.

Operations & Development Director - Priorities Ahead

The Difference are looking for a fourth member of our Executive team to achieve the following:

Support Business strategy - Work closely with the CEO and Directors to finalise and set out strategic finance aspirations and delivery plans for our 2021-25 Strategy for scaled impact.

Develop People strategy 

• Design of hiring, contracting and work experience processes to reflect The Difference’s values and strengthen our ability to achieve our mission.  Implemented through hiring 2-3 new staff, preparing contracts for ~10 Programme and Recruitment contracted colleagues.

• Design of new talent management strategies to gain diversity of thought and skill in our organisation.  Including developing a programme to give seasonal support work to young people 16-21 in the delivery of our conference and selection centres; and management of summer internships opportunities from sister public sector charities.

• Design of professional development offer to make The Difference’s staff sector-leading in their increasing specialisms.  Including matching staff roles to sector-leading courses, pro bono mentors and coaches; developing performance management processes and training growing from our developing use of Objectives and Key Results; evolving organisation policies and practices to ensure staff retention, wellbeing and effectiveness.

• Support ongoing development of organisational culture which grows the relationships, safety and belonging alongside challenge, continuous feedback and improvement.

• Co-design, and coordinate our staff residential; away-days; and trustee residential.

• Support CEO and Chair in the Governance strategy including recruitment, training, routines and relationships of a diverse and effective trustee board.

Lead Operations function 

• Map reactive and proactive Operations work ahead in implementing 21-25 Strategy including in premises, IT, legal, governance and team logistics.

• Organise and line-manage the team to deliver Operations (currently 2.2 FTE) and build pro-bono relationships as necessary to meet strategy aims including leading new Salesforce build for Programme team and Comms function.

• Diagnosing need for and developing systems to support delivery at scale and efficiency including project management and use of IT.

• Lead project to find and set up The Difference’s post-lockdown Premises and to develop working practices as lockdown eases which promote physical safety and wellbeing.

Develop Finance function 

• Set strategic direction as part of our business strategy.

• Review our internal bookkeeping/payments/accounting processes and scope a specialist hire in Finance.

• Line-manage Development Manager (who leads fundraising) and set income generation targets for teams.

• Develop our team budget-setting processes, spending review and financial reporting to Trustees.

The Difference Values

• Purpose: Our work is guided and galvanised by our values and beliefs.  We are problem solvers, and do not wait to act. We are inspired by our purpose to improve life outcomes for the most vulnerable young people, and to develop the people, practice and public perception required to achieve this.

• Collaboration: We build relationships into our work, give to others readily and use others’ strengths alongside our own, to have greater impact in our work. We are inspirers and facilitators of others; able to influence and to advocate. We see the big picture and strive for better collaboration across services.

• Bravery: We are independent thinkers, willing to speak out, to challenge others and the status quo, where it is inconsistent with our shared aims and values.  We are able to take decisions despite ambiguity, and are resilient and persistent in the face of challenging odds.

• Excellence: We expect the best from people and ourselves, and do not prejudge. We value quality work, tangible results, and feedback to inform continuous improvement.

• Pragmatism: We are able to recognise current limitations and strive for improvements within and beyond them.We are flexible in our thinking, willing to be proved wrong, and able to plan for strategic change, prioritised over shorter-term, shallow goals.

• Humility: We are able to be challenged and to learn from experiences and interactions. We are aware and respectful of others’ dignity, insight, knowledge and agency.

Person Specification

Essential – We are looking for the following skills, aptitude and experience; though you may be stronger in some areas than others

• Values – Your experience evidences shared values with The Difference (see above) and a personal commitment to our mission to improve life outcomes for vulnerable people.

• Leadership of self and others – Evidenced capacity to proactively diagnose skills and information gaps; making use of others’ expertise to continually grow the skills of yourself and the complementary skills of members of your team, to make a success of tasks at hand and those on the horizon.

• Business Development – Track-record in building or supporting revenue-generating enterprises.

• Team leadership – Proven ability to manage complex work across a team to tight deadlines with quality output; and of developing coaching style and project management systems to achieve this.

• Growing People and Team Culture – Experience in growing productive team cultures, and developing individuals’ capacity and skills with tangible results.

• Finance Management -  Proven track-record leading Finance in an organisation, including experience setting and managing budgets, and working with accountants.

• Operations – Experience establishing or re-designing operations functions to meet emerging and growing needs; ability to diagnose and act quickly where systems need to evolve; up-to-date knowledge of data protection and compliance for charities, or networks and ability to quickly hold this work.  

• Proactive problem-solving – Ability to thrive in a fast-paced start-up environment, comfortable with making decisions in ambiguous contexts and rapidly diagnosing need to reprioritise and change course.  Ability to problem solve: in the micro, rolling sleeves up and diving into detail; in the macro, informing organisational strategy; and collaboratively to build capacity, supporting others’ development of problem-solving skills.

Desired – You are likely to be successful in this role if you have any one of the following additional experiences: 

• Insight into the schools market – You may have experience working in the education sector; building businesses or charities working directly with schools.

• Product design experience – You may have experience building business cases for new products or services to go to market and working with experts to develop these products towards the needs of customers.

• Early-stage social enterprise experience – You may have specific experience growing charities or businesses for social good and at early/start up phase.

• HR background – You may have completed CIPD courses or qualifications, specifically developing hiring practices, performance management structures, professional development and leading compliant capability and dismissal procedures.  Through prior work you may have networks which you can access to give you continuous professional development in these areas; and may have experience finding and developing pro bono relationships with expert organisations in HR and people management.

• Legal background – You may have some legal background in drafting contracts and ensuring legal compliance.  Through prior work you may have networks which you can access to give you continuous professional development in these areas; and may have experience finding and developing pro bono relationships with expert organisations in legal and compliance.

• Accounting background – You may have completed AAT courses and a background in accountancy. Through prior work you may have networks which you can access to give you continuous professional development in this area; and may have experience finding and developing pro bono relationships with expert organisations in accountancy.

Deadline for applications: midnight of Sunday 11th April

Community Activity Project Ealing (CAPE) is a dynamic organisation that, by its very nature is required to change as the needs of the people with complex mental health issues in our communities change and the external environment evolves.

Over our 23-year history, every aspect of our services has developed and been adapted to meet the articulated needs of our client group. We have been brave and creative in testing and piloting new models of working, that have enabled CAPE to reach out and bridge the gap in provision of those with complex mental health issues in the borough of Ealing.

This is an exciting new post that will lead and develop our quality assurance and governanace across the charity. If you are up for the challenge, we look forward to hearing from you.

Closing date 18th March 

Interview date 25th March 

Operational Deputy Manager

At One Housing, we don’t only believe that everyone deserves a safe, secure, affordable home. We also believe that everyone deserves to realise their full potential and lead a fulfilling life.

Our Mental Health team is vital to helping us deliver on this vision. We work to transform the life experience of people with mental health support needs. The support we provide is delivered in a range of settings (like supported housing, assessment centres and outreach) and our customers’ support needs can include psychosis, forensic and personality disorders.
 

Join our Mental Health team as an Operational Deputy Manager
We have spent the last 10 years designing our services to be fully psychologically informed. Most of our services have specialist therapeutic input and colleagues have access to specialised mental health training delivered by MH professionals. All our services provide regular reflective practice spaces to our colleagues to formulate complex cases and find constructive ways forward. All these measures make us the ideal partner for NHS trusts across London with whom we deliver several integrated services.

We believe in providing care and support to our clients that will enable them to make informed decisions about their life that will increase their sense of wellbeing: this might be greater independence, better coping strategies or a richer network and sense of self achievement.
We offer you the chance to develop your own skills through regular line management supervision, reflective practice, access to a ten-day course on relevant mental health topics and working together with your specialist colleagues.

We’re an organisation with strong values. We keep our promises; we do a great job; we value diversity; we work together; and we look for ways to improve. These are what make us such a great team, working together as one to achieve our vision.

The role

We have a fantastic opportunity for an Operational Deputy Manager to join us at our Camden based high-needs mental health scheme. From day you will manage and lead a close-knit team to provide practical and emotional support to 29 customers with conditions such as schizophrenia, bipolar and personality disorder.

• Location: Camden, Crescent Project.
• Salary: £26,500-£27,000 per annum.
• Contract: 6-month FTC
• Working hours: 37.5 hours per week. 08:00-16:00/ 09:00-17:00/ 10:00-18:00 Monday to Friday with roughly 1 weekend a month.

Your responsibilities will include:

• Day to day responsibility for deployment of staff and maintaining the rota and caseloads.
• Participating in the training of staff as required, especially in the area of disseminating good practice within this specialist field.
• Performance management including setting targets, monitoring, and taking action to address any performance issues.
• Holding regular team meetings with staff
• Monitoring service provision on a regular basis and assist the manager in ensuring that all service audit improvement action is completed.
• Where required to oversee a caseload of customers

What you will need to succeed

We are looking for someone who believes in working together as part of a team, who shares our values and who is friendly, engaged and committed to achieving great outcomes for our customers. The successful candidate will have:

• Previous experience as a Team Lead/ Deputy in a similar service
• A minimum of 1 year working experience relevant to mental health
• Experience of implementing service improvement plans
• Experience of assessment, risk management and support planning relevant to mental health
• Hold a Management qualification or other relevant professional qualification- Desirable
• A minimum qualification level of NVQ level 3 or equivalent in subjects such as therapeutic studies, psychology, counselling, CBT or dialectical behavioural therapy- Desirable

The offer

Our [email protected] benefits offer you an array of perks designed with your wellbeing in mind.
Salary: £26,500-£27,000 per annum
Your holidays are important to us. Take up to 28 days annual leave
Lean travel. Spread the cost of your commute with a season ticket loans and our Cycle2Work scheme, open to all colleagues
Get paid to do good. We offer you two days off on full pay each year to volunteer in our communities.
Look after your loved ones. Our healthcare cash back plan allows you to claim back cash for you and your family’s healthcare.
Well done! With our colleague recognition programme, you will know when you’ve done a #greatjob
Learning never stops. One Academy, our innovative, in-house learning and development offering is designed to help you take your career to the next level.
We’re here for you. Our employee assistance programme offers counselling and support for you and your family 24/7.
Stay book-smart. Take up to five paid days off per year to study toward a relevant qualification.
Experience new things. We offer you a career break after 3 years’ continuous service.

About us

As an organisation with a strong social purpose, One Housing works in some of the most diverse communities in the UK and their workforce reflects that. We understand the strength we gain from having and supporting our diverse teams. The different skills and experiences that our colleagues from different backgrounds bring to us allow us to make better decisions, consider different views and be an altogether more interesting and cohesive place to work.
We welcome applications from everyone.

The Anna Freud National Centre for Children and Families supports distressed children and their families through innovative therapeutic practice and research, training and promoting awareness of mental health issues. In April 2019, the Centre opened its new Centre of Excellence located in King’s Cross.

The Centre values diversity and aims to have a workforce that reflects this. We encourage applications from all sections of the community.

Please note this is a 12 month fixed-term, maternity cover role.

The Operations Officer will work closely with the Chief Operating Officer and the Facilities Manager, to provide operational support for staff across the Centre. This is a busy and varied role, where day-to-day tasks may change at short notice and are dictated by organisational priorities and high-level governance requirements. Key operational priorities for the Centre in the next year include the continued support of staff working from home, the safe and gradual return to working in the office, and the development of an organisational Equality, Diversity and Inclusion (EDI) strategy. This is an excellent opportunity for an organised, motivated and adaptable individual to provide tangible support to all departments of the organisation.

The post-holder will be home-based during the COVID-19 pandemic; thereafter at the Anna Freud Centre, 4-8 Rodney Street, London N1 9JH.

Please note all our posts require candidates to have the Right to Work in the UK at the time of applying.