Operational change manager jobs

Location: Home based, or office based at Society Building, 8 All Saints Street, London N1, in line with NCVO’s flexible working policy or home working policy.

About the role

Join NCVO as a Senior Project & Data Governance Officer and play a key role in shaping how one of the UK charity sector's largest data estates is managed and optimised. Working within the Insights Hub, you'll collaborate across departments to drive effective data governance, support CRM development, and enhance data systems that underpin vital organisational processes.

With a focus on Microsoft Dynamics, Azure, and Business Central, you’ll lead efforts to ensure data integrity, compliance, and operational efficiency—supporting everything from system integration to user training and reporting.

This is a hands-on, strategic role where you'll work closely with the Data & CRM Manager to implement data strategies, champion best practices, and ensure systems are fit for future growth. You’ll be at the forefront of developing and automating our CRM environment, improving user experience, and enabling data-driven decision-making across NCVO.

If you're passionate about data governance, system improvement, and collaboration—and have the skills to match—this is a fantastic opportunity to make a real impact.

About the Transformation directorate

This role sits within the newly formed Transformation Unit.

The Transformation Unit comprises the Strategic Review; People, Culture and Inclusion; Technology, Programmes and Innovation; and Data and Insight teams. It will deliver key strategic projects that have a demonstrable impact on the organisational culture, growth and capabilities.)

About the Insights Hub

The Insights Hub sits within NCVO’s Transformation Directorate and acts as the organisation’s central intelligence engine.

Bringing together expertise in research, data, performance and CRM, the team supports strategic decision-making through robust research and data analysis. From delivering flagship research projects like the UK Civil Society Almanac to optimising data systems and supporting internal and external stakeholders, the Hub transforms complex data into clear, actionable insights.

The Insights Hub ensures that everything we do is grounded in robust evidence and aligned with real-world impact across the charity and voluntary sectors.

Equality, Diversity and Inclusion

NCVO is fully committed to equity, diversity and inclusion in our sector. We want this to be reflected in the diversity of the people who work for us and we welcome applications from people from all backgrounds and identities.

We particularly welcome applications from under-represented groups in the voluntary sector and those with diverse, lived experience. As part of our commitment to employing disabled people, all disabled candidates who meet the minimum requirement for all competencies on the person specification will be guaranteed an interview.

If you have access needs or require reasonable adjustments as part of the recruitment process, please let us know.

Shortlisted candidates will be asked to complete a pre-interview task and will have one week to complete the exercise. Interview question themes will be shared in advance. NCVO is an equal opportunities employer and we welcome applications from everyone.

Benefits for NCVO employees

NCVO offers attractive benefits including:

• ​25 days’ annual leave (for full time staff and pro-rata for part-time staff) and office closure between 25 December and 1 January inclusive. After three years' service annual holiday increases to 27 days, and after five years to 30 days, (pro rata for part time staff)
• ​the option to purchase or sell up to five more days each year
• ​five days’ volunteering leave (pro rata for part-time staff)
• ​2.5 extra ‘wellbeing’ days off during the year
• ​enhanced pay for sick/maternity/adoption leave
• ​subsidised gym membership
• ​season ticket loan
• ​flexible working, including opportunities to work from home/off site
• ​monthly homeworking allowance for permanent homeworkers
• ​monthly office worker allowance for those who have to work from the office on a daily basis
• ​generous employer pension contribution of up to 8.5% of salary, into our stakeholder pension scheme (linked to employee contribution)
• ​training and development opportunities.
• ​The opportunity to join Hospital Saturday Fund health cash plan for free at the basic level of cover, or at a reduced rate for other levels of cover
• ​24-hour free and confidential employee assistance programme

​We’re located a short walk from London King’s Cross station in a modern accessible building, overlooking Regent’s canal.

About NCVO

We are the charities charity. For over 100 years, NCVO has stood shoulder to shoulder with communities, championing and celebrating voluntary action.

​Our membership is made up of over 17,000 voluntary organisations across England, from small, grassroots community groups and social enterprises, to large, far-reaching charities.

​We believe that communities are strengthened by voluntary action. We therefore want charities to thrive and be empowered to deliver for people and communities.

​We focus on empowering charities and volunteers by making sure they have the knowledge, tools, and resources they need. We advocate for and with our members, giving voice to those not often heard, and harnessing the collective power of partners to ensure the voluntary sector is valued. We bring charities together so they can learn, connect, and create greater impact.

​As the voluntary sector and volunteering adapt to new challenges and a changing context, so must NCVO. We are therefore prioritising work to evolve as an organisation to ensure we live our values of ambition, inclusion, openness and collaboration in everything we do internally and externally.

​We have around 80 staff and income of more than £7m per year. With our members at the heart of everything we do, our mission is to unite to champion the remarkable role of charities and volunteers. Because stronger charities make for stronger communities.

Salary: £26,000 per year
Working hours: 35 hours/week
Department: MHCBS/Advice Services
Number of posts needed: 2
Location: Hybrid, 2 days/week in the office
Working Pattern: Monday to Friday
Reporting to: Head of Vulnerable Clients / MHCBS Manager
Contract: 1 year – Fixed-term contract
Application Closing Date: 11 June 2025

The Mental Health Crisis Breathing Space (MHCBS) team at Toynbee Hall is part of a national initiative launched in partnership with We Are Group and The Kaleidoscope Plus Group, funded by the Money and Pensions Service (MaPS). This service provides individuals undergoing mental health crisis treatment with temporary protection from debt collection activities, allowing them a “breathing space” to focus on their recovery without the immediate pressures of financial obligations. Toynbee Hall contributes to this initiative by offering regulated debt advice, conducting renewal checks, and providing comprehensive signposting support, ensuring that clients receive holistic assistance during their crisis period.

Scope of role

The Administration Coordinator provides crucial support to the Mental Health Crisis Breathing Space (MHCBS) team by managing administrative processes efficiently. The role focuses on handling key back-office tasks that enable the team to deliver timely and accurate support to clients and stakeholders.

Responsibilities and Accountabilities

• Coordinate team inboxes and triage emails to appropriate team members or stakeholders, ensuring timely and accurate responses within SLAs – handling routine enquiries as standard and more complex enquiries as directed.
• Coordinate team tasks in AdvicePro, resolving issues, issuing or preparing correspondence, and highlighting urgent or non-standard cases for direction and resolution.
• Ensure CRM is maintained with accurate client and case information, running reports for management to review cases, prepare MI returns and support invoicing routines.
• Resolve or triage enquiries via the Insolvency Service portal, ensuring compliance with guidelines.
• Process incoming MHCBS applications and handle scheme closures using standard operating procedures, escalating non-standard issues or cases for direction and resolving issues.
• Support accurate reporting by ensuring high data integrity and flagging inconsistencies.
• Coordinate administrative needs for team meetings, external engagements, and cross-agency

Essential Criteria:

• Strong administrative and organisational skills.
• Attention to detail and ability to follow procedures.
• Experience working in a team environment.
• Good written and verbal communication skills.
• Comfortable using Microsoft Office and CRM systems.
• Able to work independently and manage time effectively.
• Alignment with Toynbee Hall’s mission and strategy
• Alignment and willingness to work in line to our values:
• Inclusive – open-minded, transparent, convening and collaborative; seeking fresh and alternative perspectives.
• Courageous – principled, ambitious and acting with integrity.
• Empowering – shifting power, sharing our knowledge, enabling people to take action for themselves
• An understanding of safeguarding and willingness to develop understanding further

Please download the full Job Description for more details.

Our Benefits Package

We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.

Annual Leave

• 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
• After 2 years: +3 extra days of leave.
• After 3 years: +1 additional day.
• After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.

Pension

• Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%

Additional Perks & Support

• Enhanced Sick Pay for peace of mind during illness
• Enhanced Maternity & Paternity Leave to support growing families
• Employee Eyecare Vouchers to support your vision health
• Employee Assistance Programme for free, confidential advice and support
• Mental Health First Aid to ensure workplace well-being
• Tenancy Deposit Scheme to help secure your home
• Interest-Free Season Ticket Loan for cost-effective commuting
• Cycle to Work Scheme to promote a healthier, greener way to travel
• Charity Mentoring Network to support professional development and networking

We’re committed to creating a supportive and rewarding work environment, because when our team thrives, we all succeed!

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

We have recently launched a new strategic plan which reinforces that our purpose is to build a fairer future with an end to poverty, injustice and inequality.

We work towards this by:

• Addressing poverty and injustice through advice and support and influencing systemic change.
• Shifting power to people and communities affected by injustice and inequality.
• Collaborating to end poverty and build fairer systems and institutions. What we want to see in the world starts with our community and our organisation.

This means:

• Working together to build a thriving local community where people have the resources they need, feel their voices are heard and are optimistic about the future.
• Being a good employer, where people are treated fairly, feel engaged and empowered, and work together to achieve our shared vision.
• Acknowledging the role Toynbee Hall has historically played in civic society while recognising that our role now is to shift power, to be an effective partner, and to amplify voices that are less likely to be heard.

What we learn from our work in east London we use to inform and influence wider policy – working to influence change in structures, systems and policies.

Location: Home-based; with occasional travel to Respect’s office at Voluntary Action Islington (VAI), 200A Pentonville Rd, London N1 9JP; with responsibility for pilot sites in Manchester, London, Cleveland and North Wales.

Responsible to: DAPO Triage Service Manager

Responsible for: DAPO Triage Workers and IDVAs

Salary: Point 35-36  £37,450-38,349 (a London Allowance of £3,299.00 will be applied to employees who live in London).

We are pleased to offer a starting salary at the beginning point of the salary band. This position offers opportunities for salary increases based on performance and tenure. 

Hours: 37.5 hours per week; 5 days a week with flexible working hours and provision of an out-of-hours response as needed.

Travel: You will be required to travel when the requires it.

Job type: Fixed Term Contract until 31st March 2026, with a possibility to extend, subject to funding.

Benefits:

• Friendly and collaborative working environment
• Remote working 
• 25 to 30 days holidays per annum plus bank holidays (depending on length of service and pro-rata for part-time employees) 
• Contributory pension scheme including 6% employer’s contribution (subject to employee’s minimum 2% contribution) 
• Enhanced maternity, adoption and paternity pay 
• Occupational sick pay depending on length of service and pro-rata for part-time employees.
• Access to Employee Assistance Programme 
• Access to staff discounts

Closing date: 6th June 2025, 23:59

Interviews to take place: 17th and 19th June 2025. These will be held virtually via Teams

About the role:

The Team Leader will lead on the delivery of the Triage Model in their pilot area/s, providing support, case management and supervision for the Triage Worker and IDVA roles. They will act as the first point of contact assessing the suitability of initial referrals to be allocated to a Triage Worker for a full assessment. The Team Leader will support the Service Manager and Practice and Development Lead in developing multi agency relationships for the successful implementation of the model and will take a lead role in maintaining these relationships locally to ensure operational success when undertaking assessments to try and ensure the right recommendations for positive requirements are made but also to support the ongoing development of a national delivery model and to support the evaluation of the pilot.

About you:

• At least 3 years’ experience of working on complex cases in a multi-agency environment and working with other professionals/agency to manage risk and safeguard vulnerable adults and children
• An understanding of the root causes of domestic abuse on both an individual and societal level
• Experience of working in a partnership with other organisations and managing the challenges that may arise
• Knowledge of safe and effective interventions with perpetrators of domestic abuse across different risk and needs groups
• To manage a complex workload, across multiple geographic regions, and effectively meet reporting deadlines and the needs of a wide range of stakeholders.
• A commitment to anti-discriminatory practice and an approach that centres survivors. 

About Respect 

Respect is a pioneering UK membership organisation in the domestic abuse sector.  Founded in 2000, we have built our expertise over the last 25 years in what was then a fledgling sector and recently have seen significant and rapid growth.

How to apply 

You must download an application form from Respect's job page, and submit to Operations department in word doc. format only, please. 

For an informal discussion about the role, please contact our HR Team directly. 

Closing date: 6th June 2025, 23:59

Interviews to take place: 17th and 19th June 2025. These will be held virtually via Teams

Call for expression of interest 

Title: Senior Finance Consultant 

Location: Nampula, Mozambique 

Length of contract: 12 months, with a possible extension to 18 months 

About the role 

Sightsavers’ Mozambique country office (MCO) oversees the implementation of Sightsavers’ programmes in Mozambique that focus on eye health (cataracts and refractive error), Neglected Tropical Diseases (trachoma and onchocerciasis) and social inclusion (economic empowerment), with the finance function overseeing a vast portfolio of activities covering the various aspects of finance and administration. At this moment, the role of Finance & Support Services Manager (FSSM) is currently vacant in Mozambique at a time where the total programme portfolio is at a significant level. 

Given this vacancy at management level, combined with significant levels of programme funding planned in Mozambique for the foreseeable future, this is a great opportunity for the organisation to understand the current gaps and needs for the country office finance and support services (FSS) function going forward. 

As the Senior Finance Consultant, you will provide expert advice on the steps and resources required to transform the FSS function, within the next 12 to 18 months and lead on the implementation the agreed transformation roadmap. 

Further responsibilities include: 

Finance & Support Services transformation 

• Working with a steering group of global and regional senior finance and operations staff to define clear objectives for the transformation of the FSS function in Mozambique. 

• Review all relevant reports and documents and consult with key stakeholders to complete a situation analysis for the MCO FSS function (current strengths, weaknesses, gaps, requirements over the next 3 years, etc.). 

• Work with the MCO management team to develop a 12-month transformation roadmap for approval by the steering group. 

• Lead the implementation of the roadmap and be accountable for completion of agreed milestones. 

• Provide regular reports on progress with implementation of the roadmap to the steering group. 

Interim Finance & Support Services Manager (FSSM) for the country office 

The Senior Finance Consultant will act as an interim FSSM for the country office, and these duties involve: 

Financial Management 

• Ensure financial control and managing risk. 

• Ensure the conformity to the Sightsavers Global Financial Framework. 

• Ensure compliance to all applicable global and local regulations, as well as governance requirements. 

Administration and Support Services 

• Lead in facilitating the implementation of administrative organisational policies and procedures. 

• Manage logistics, supplies, and purchases as per Sightsavers’ procurement policy. 

• Ensure IT Equipment and connectivity for MCO runs in line with IT policies. 

• Support and line manage administrative staff. 

Project and Programme Management 

• Provide effective support to MCO programme teams 

• Support, administer and strengthen financial management, accountability, and capacities of partners. 

• Ensure proper financial monitoring of projects including audit of funds provided. 

• Oversee financial monitoring of partners at all levels. 

Human Resource Management 

• Support the OP&F Senior Human Resources Business Partner in implementing relevant HR policies and procedures at MCO level. 

• Manage and facilitate staff development plans for MCO. 

Skills and Experience 

As the ideal candidate you will hold a degree in finance, accounting, or a related field. You will also possess a professional accounting qualification (e.g., CPA, CFA), have extensive experience in financial and operational management, and have experience working for an INGO/NGO in a Finance role. 

Further requirements include: 

• Experience in a management/senior management role. 

• Proven experience in managing staff in a Finance environment. 

• Experience in financial, fund management and donor compliance aspects of programme implementation. 

• Demonstrated stakeholder and change management abilities. 

• Bilingual (lusophone/English). 

This is a highly varied and involved role, and the above is not an exhaustive list of duties or required professional skills. Please see the Terms of Reference (ToR) for full details.    

Candidates are welcome to demonstrate their ability to match the person specification by expanding on how their experience, training and/or qualifications might have provided them with the knowledge or skills required for the role. Successful candidates will be appointed on merit.

Next Steps 

To apply for this exciting new opportunity, please complete our online Expression of Interest form (EOI), upload your CV, and answer the application questions all via our recruitment portal. Please feel free to upload any examples of previous work that may help with your application. 

We anticipate that the selection process will begin during the week commencing 9 June with a written task, and then a first stage oral interview during the week of 16 June, with a final second stage interview during the week of 23 June, to be completed by successful candidates. 

Closing date: 1 June 2025 

As a global equal opportunities’ employer, Sightsavers is committed to embracing diversity throughout our workforce by creating an inclusive environment that reflects the many cultures and locations where we work. Our workforce will be truly representative of all sections of society, and we will actively promote the inclusion of individuals with a disability. Sightsavers is a Disability Confident Leader and qualified people with a disability are particularly encouraged to apply. 

Sightsavers is an employer that does not tolerate any form of harassment and has zero tolerance for sexual exploitation and abuse. All potential candidates will be subjected to rigorous background checks and controls. 

Salary: £35,657 per year (FTE £39,000)
Working hours: 32 hours/week
Department: Commercial and Operations
Number of posts needed: 1
Location: Hybrid (75% office based, 25% home based)
Working Pattern: Monday to Friday
Reporting to: Chief Operations Officer
Contract: 18 months fixed-term
Application Closing Date: 4 June 2025

Our operations team is led by the Chief Operations Officer (COO) and includes the finance and bookings & venue teams. This is a newly created role that will report directly to the COO and work closely with the wider operations team.

Scope of role

The Senior IT & Operations Officer is responsible for leading the central coordination of IT operations, managing key relationships with two main contractors (IT and estate management), and ensuring seamless integration of IT infrastructure and estate management services. This role involves overseeing the effective and efficient functioning of both IT systems and estate operations for Toynbee Hall and Toynbee Trading, while prioritising the safety of staff and stakeholders on-site. The officer will proactively identify opportunities for improvement, resolve issues, and maintain a collaborative working environment to support business continuity, operational efficiency, and safety standards across all operational areas. Additionally, they will support the procurement of IT and estate-related items, such as IT kit, ensuring timely and cost-effective sourcing of required resources.

Responsibilities and Accountabilities

Information Technology & Systems

• Support the COO and wider SMT with all IT related strategy including procurement and streamline of new IT service provider/s. Including setting up KPIs’ and using these to assess performance.
• Manage the setup of new staff – including the procurement of equipment required for the role – this includes all communication tools.
• Managing the relationship and being the key point of contact with the technology suppliers and technology support providers.
• Identifying cost savings/efficiencies in the tech stack.
• Supporting IT KIT refresh plans and purchase, this includes audit of needs and vendor negotiations and lifecycle planning with the COO.
• Leading on regular assessment of IT and systems needs for all services and administrative staff.

Facilities, Health and Safety & General Administration

• Act as the main point of contact with our property management company. Work with the COO to escalate issues.
• Book in contractors and maintain all required documentation in conjunction with other key stake holders (property manager/agent).
• Be the escalation point for maintenance issues, liaising with the property management company to make sure that issues are dealt with in a satisfactory manner.
• Work with H&S consultants and property managers to ensure all relevant training is planned for and carried out and Risk assessments are being completed and used.
• Work with HR to ensure that all relevant training is planned for and carried out.
• Maintain records for all mandatory tests in conjunction with our property agents.
• Liaise with the Events and Venue Manager to ensure building management is always in place, keyholding, security etc.

Projects

• Manage ad hoc projects on behalf of the operations team; such as refurbishments, implementation of printer management.

General

• Building good working relationships across the organisation
• Representing Toynbee Hall to external audiences
• Developing an open and ‘critical friend’ dialogue within our programmatic work
• Undertaking any other appropriate responsibilities that may arise such as top up of franking machines, and general administrative orders as needed.

Managing Yourself

• Working toward an agreed annual work-plan meeting targets and milestones
• Prioritising and managing your workload
• Taking responsibility for your personal development and seek out opportunities for support and development
• Take part where appropriate in monitoring and evaluation planning and practice.

Essential Criteria:

• Project management experience.
• A high level of organisational skills.
• An ability to understand complex information and communicate it simply.
• Comfortable following processes and supporting other people to do so.
• Independent thought and attention to detail.
• High level expertise to use the Microsoft Office suite particularly Teams, Sharepoint, Excel and Outlook.
• A strong communicator with the ability to form trusting and supportive relationships quickly, internally and externally.
• Able to work proactively, independently and within a team.
• Able to work collaboratively with the wider teams at Toynbee Hall.
• Good negotiation skills.
• Basic level understanding of H&S, GDPR and confidentiality.
• Understand basic budget management and purchasing process.
• IT related qualifications and experience such as cyber security, Microsoft 365 suite skills.
• Good understanding of charity technology needs.

Please download the full Job Description for more details.

Our Benefits Package

We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.

Annual Leave

• 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
• After 2 years: +3 extra days of leave.
• After 3 years: +1 additional day.
• After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.

Pension

• Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%

Additional Perks & Support

• Enhanced Sick Pay for peace of mind during illness
• Enhanced Maternity & Paternity Leave to support growing families
• Employee Eyecare Vouchers to support your vision health
• Employee Assistance Programme for free, confidential advice and support
• Mental Health First Aid to ensure workplace well-being
• Tenancy Deposit Scheme to help secure your home
• Interest-Free Season Ticket Loan for cost-effective commuting
• Cycle to Work Scheme to promote a healthier, greener way to travel
• Charity Mentoring Network to support professional development and networking

We’re committed to creating a supportive and rewarding work environment, because when our team thrives, we all succeed!

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

We have recently launched a new strategic plan which reinforces that our purpose is to build a fairer future with an end to poverty, injustice and inequality.

We work towards this by:

• Addressing poverty and injustice through advice and support and influencing systemic change.
• Shifting power to people and communities affected by injustice and inequality.
• Collaborating to end poverty and build fairer systems and institutions. What we want to see in the world starts with our community and our organisation.

This means:

• Working together to build a thriving local community where people have the resources they need, feel their voices are heard and are optimistic about the future.
• Being a good employer, where people are treated fairly, feel engaged and empowered, and work together to achieve our shared vision.
• Acknowledging the role Toynbee Hall has historically played in civic society while recognising that our role now is to shift power, to be an effective partner, and to amplify voices that are less likely to be heard.

What we learn from our work in east London we use to inform and influence wider policy – working to influence change in structures, systems and policies.

Job purpose

This is an exciting time to join Action for ME. With developments in research and policy alongside delivering services which are in high demand, you will enjoy working in a fast-paced and continually changing environment. You will be responsible for overseeing operational programme design and delivery, reporting of progress, and measuring the impact of all Action for ME work to improve the lives of people affected by ME. Better meeting their needs today while taking action to secure change for tomorrow. You will also assist the Chief Executive in implementing the organisational strategy, and by adapting and evolving delivery models on the ground. As you will have operational management and oversight for our Healthcare Services and hold the Designated Safeguarding Lead role for the organisation, you will bring considerable services-related experience at a management and leadership level. The Chief Executive will focus predominately on external matters and therefore you must have experience of managing an organisation to achieve high quality programmes with evidenced impact and motivated teams. You will act for the Chief Executive on topics, as agreed, and deputise during their absence.

Key duties

1. Leadership

• Ensure that children and adults with ME are at the heart of everything we do through meaningful engagement and participation to influence all aspects of our work.
• Deputise for the CEO and represent and promote the Charity at national meetings and events.
• Deputise for the CEO during periods of absence, and in relation to specific matters, issues or elements of operation as delegated from time to time by the CEO, ensuring a consistency of approach and decisions aligned with the organisation’s objectives.
• With the CEO and HR Business Partner, lead on implementing the People and Culture Strategy and ensuring our Equity, Diversity, Inclusion and Belonging plan is achieved.
• To provide support, leadership and coaching to the Management Team to ensure the smooth running of the organisation and development of the Charity.
• Contribute to the development of the overall strategy for Action for ME, ensuring that the best use is made of available resources within agreed priorities. Ensure that agreed strategy is delivered to target and in line with agreed budgets.
• Work closely with the Chief Executive and Trustees to ensure effective reporting to the Board and sub-committees.

2. Operations & management

• Manage the day-to-day operations of the Charity ensuring high quality service provision that meets all best practice, legal and regulatory frameworks and internal policies and procedures.
• Hold overall management responsibility for our Healthcare Services including the role of the CQC Nominated Individual, ensuring all regulatory requirements and compliance are met.
• Manage the staff and volunteer team, including holding regular meetings and ensure the efficient running of the office ensuring a culture that supports, inspires and motivates the team while ensuring required standards and quality are met at all times through effective performance management.
• Act as the organisational Designated Safeguarding Lead (children and vulnerable adults), working closely with the Designated Safeguarding Officers, colleagues and the Safeguarding Lead Trustee; facilitate the annual safeguarding audit (led by the Lead Trustee) and ensuring safeguarding standards across the organisation are maintained.
• Contribute to the learning and development of key personnel including coaching support (either directly or through the identification of external coaches) to enhance performance.
• Establish (where not already in place) and maintain a clear performance outcome-focused management system driving positive change and improvement across all teams.
• Ensure that policies and procedures are effectively implemented and kept up-to-date to enable the effective management of operations and support growth.
• Take the lead role for data protection, health and safety, compliance and risk management across the organisation and act as the Designated Safeguarding Lead.

3. Finance & income generation

• Hold financial leadership responsibility, working closely with the Finance Manager and the Fundraising Director to ensure sustainability for our work.
• Ensure effective financial management with procedures in place which are kept up-to-date and implemented accordingly.
• Provide support and engagement, where appropriate, to actively grow our income.

4. Working with others

• Lead, nurture and develop relationships with key stakeholder groups and partner organisations, both locally and nationally, supporting Action for M.’s place as the ‘go to’ organisation for people affected by ME
• Lead on new business ideas and pilot projects in line with the strategic objectives; with colleagues, develop the business case, identify and manage risks, lead implementation across teams, evaluate success and learning and make recommendations for future development.

5. Other key accountabilities

• Be proactive in keeping up to date with developments affecting operations and maintain and improve personal competence through continuous professional development.
• Take direction on projects and priorities from the CEO, which may vary from time to time.
• To ensure best value in all service delivery.

Person specification

Experience and Knowledge

• Proven experience in an operations, leadership, or senior management role, ideally within the charity service delivery or healthcare sector, with the ability to develop and implement strategic plans that drive organisational growth and reporting that demonstrates impact delivered. If you come from outside a support services background, you must demonstrate sound understanding of the regulatory and best practice requirements related to delivering support and/or healthcare services.
• An understanding of ME and associated/overlapping illnesses, the impact on people affected by it or a commitment and ability to understand the illness and lead services to meet the needs of children and adults with ME
• Experience managing multi-disciplinary teams, including remote workers, and fostering a supportive workplace culture where change is a constant.
• Safeguarding understanding at a management/decision-making level.
• Proven experience of building and nurturing strong relationships internally and externally at all levels.
• A sound understanding of outcome-focused, effective performance management, quality assurance and risk management.
• Strong financial acumen, including budgeting, financial planning, and resource management in the voluntary sector.

Skills and Behaviours

• Experience of governance, risk management, and compliance, including within regulated services, ideally within a charity and/or service delivery setting.
• Proven ability to think strategically, balance competing demands, use initiative to solve problems and actively seek innovative approaches to problem solving and delivering results.
• Strong interpersonal skills including motivational, negotiating influencing and networking skills which build strong internal and external relationships.
• An ability to understand, analyse and make effective use of data across all of our work.
• A proven ability to coach and motivate staff and to build and lead teams reflecting organisational culture and values, a respectful, constructive and energetic style.
• Proven, strong MS Office skills that supports writing, email, internet and database use.
• Demonstrable ability to work within our organisational values

Interview: The first round of panel interview scheduled to take place in Bristol on the 24th of June 2025.

Salary: £65,000 FTE (£55,714 - £65,000 depending on working hours)
Working hours: Flexible - 30-35 hours/week - This role is being offered for between 30 and 35 hours per week. We’re open to discussing how those hours are distributed across the week and can accommodate school hours, early starts, or condensed days where possible.
Department: Human Resources
Number of posts needed: 1
Location: Hybrid - at least 2 days/week in Toynbee Hall office 
Working Pattern: Monday to Friday (flexible)
Reporting to: Chief Operations Officer
Contract: Permanent
Application Closing Date: 9 June 2025 

We reserve the right to close the vacancy early if we receive sufficient applications from suitably qualified candidates. Early application is encouraged. Interviews will be conducted on a rolling basis, and we encourage early applications, as the vacancy may close ahead of the stated deadline due to high volumes of interest.

At Toynbee Hall, our HR Team supports our most important asset – our people. We are committed to delivering a high-quality, inclusive HR service and to exploring new ideas and perspectives so we can grow and develop the function together. 

The HR Team supports colleagues throughout the employee lifecycle – from recruitment and onboarding to people development – ensuring that every experience at work is a positive one. Inclusion is at the heart of everything we do, and we are dedicated to fostering a workplace culture that reflects our values and where everyone feels respected, valued, and able to thrive.

Scope of role

The Head of People and Culture is a member of the Senior Management Team (SMT), responsible for leading and embedding a strategic and inclusive People function that supports Toynbee Hall’s purpose, values, and vision for a fairer and more equitable society. This role will shape and champion a workplace culture that is people-first, values-driven, and committed to equity, diversity, inclusion, and belonging (EDIB).
The Head provides strategic and operational direction and hands-on leadership to ensure every colleague’s experience at Toynbee Hall is supportive, developmental, and empowering.

Responsibilities and Accountabilities

Strategic Leadership

• Co-create and implement a progressive People Strategy aligned with Toynbee Hall’s organisational goals and values, with a strong focus on equity, inclusion, and belonging.
• Lead the development of measurable KPIs and outcomes to evaluate progress in people and
  culture initiatives.
• Partner with SMT and staff to embed a co-produced EDIB strategy, including a clear statement of intent, inclusive action plan, and transparent reporting processes.
• Act as a cultural ambassador, promoting practices and policies that reinforce a positive, inclusive, and purpose-driven working environment.

HR Operations

• Deliver a high-quality, person-centred HR service, with clear, accessible, and values-aligned policies and processes.
• Ensure policies are inclusive, legally compliant, and regularly reviewed—covering remuneration, flexible working, wellbeing, performance, and development.
• Oversee a fair and inclusive recruitment and resourcing process that reflects our commitment to equity and community.
• Lead performance management practices that are developmental, supportive, and reflective of individual and team contributions.
• Maintain robust, GDPR-compliant employee records and HR systems.
• Oversee compliance in employment checks, safeguarding requirements (including DBS), and risk management procedures.
• Lead the HR team with all case work on a weekly basis to review and guide on case load.Take on complex HR case work with the support of the COO and HR consultants/Advisors.

Equity, Diversity, Inclusion, Engagement & Culture

• Be a visible leader in embedding a culture of inclusion, care, and psychological safety across the organisation.
• Champion well-being and engagement initiatives that reflect the diverse needs of our people and foster belonging.
• Co-lead EDIB learning and development opportunities for staff, ensuring ongoing reflection, growth, and dialogue.
• Review and promote equitable pay, terms, and recognition practices in line with our values and commitment to fairness.
• Work closely with managers to foster inclusive leadership and team cultures through coaching and support.

Team Leadership and Development

• Lead, coach, and support direct reports and the broader organisation in creating a high-performing, values-led People function.
• Promote a culture of learning, empowerment, and proactivity within the People team and across all departments.
• Create and deliver a meaningful annual work plan aligned with strategic priorities and cultural aspirations.

Senior Leadership Responsibilities

• Contribute actively to SMT discussions and organisational decision-making, ensuring People considerations are central to planning and implementation.
• Collaborate with the COO and CE on organisational performance, people data, and budget alignment.
• Build strong cross-organisational relationships to support change management and continuous
  improvement.
• Communicate openly and regularly with staff and stakeholders about People-related developments and opportunities.

Safeguarding, Risk, and Wellbeing

• Ensure all People-led activities are risk assessed and comply with health, safety, and safeguarding requirements.
• Promote a culture of care and responsibility, supporting psychological and physical safety across the organisation.
• Ensure systems are in place for reporting incidents and learning from them.

Finance and Payroll

• Work collaboratively with the finance team to ensure payroll is updated and released on time each month.
• Support with the Year End Audit requirements that relate to staffing.
• Overall responsibility of the HR function budget including training and resources.

What You’ll Bring

• A commitment to equity, diversity, inclusion, and social justice in every aspect of your work.
• Significant experience in senior HR/People leadership roles, ideally within a mission-led or community-focused organisation.
• A deep understanding of inclusive and trauma-informed HR practices.
• Excellent people leadership and coaching skills, with a strong focus on collaboration, development, and wellbeing.
• Up-to-date knowledge of employment law, HR best practice, and change management.
• Experience working with Trade Unions and employee voice mechanisms.

Additional Information 

• We are in the process of reviewing the HR function and you will be leading on the implementation of this to ensure that the team is working with inclusive strategies, as well as ensuring that we can best support the organisation with the needed support in a timely and efficient manner.
• Toynbee Hall are in the process of reviewing the pay banding and scales and this will be a part of your role to implement the changes and work closely with the finance team to achieve this.

Essential Criteria:

• Very good knowledge of UK employment regulation and HR practices.
• Experience of advising, coaching and challenging senior staff when needed
• Significant practical experience in delivering human resources functions /activities
• An excellent understanding of and commitment to Equality, Diversity, and Inclusion and proven experience of implementing successful EDI strategies and plans.
• That they are proactive in spotting challenges and offering solutions
• Excellent organisation, time and project management skills with demonstrable experience of combining effective operational delivery and strategic work.
• Effective in setting out and delivering against plans; and reporting against objectives.
• First rate communication skills; able to relate to and work alongside colleagues at all levels in the organisation, with the ability to explain technical issues to non-HR colleagues, reinforce difficult messaging when needed, and to coach and support managers.
• Good written English with proven ability to write policies, complex correspondence and business reports.
• Emotionally Intelligent, transparent, principled.
• Ability to work independently but also be champion of collaborative working
• Attention to detail and thorough review of HR related documents
• An understanding of safeguarding and safer recruitment
• Alignment with Toynbee Hall’s mission and strategy
• HR related qualification (CIPD level 5) / Degree in HR
• Ability to present HR data/ analytics to SMT and Trustee with thorough evidence and clear decision-making information

Alignment and willingness to work in line to our values

• Inclusive - open-minded, transparent, convening and collaborative; seeking fresh and alternative perspectives.
• Courageous – principled, ambitious and acting with integrity.
• Empowering – shifting power, sharing our knowledge, enabling people to take action for themselves

Please download the full Job Description for more details.

Our Benefits Package

We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.

Annual Leave

• 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
• After 2 years: +3 extra days of leave.
• After 3 years: +1 additional day.
• After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.

Pension

• Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%

Additional Perks & Support

• Enhanced Sick Pay for peace of mind during illness
• Enhanced Maternity & Paternity Leave to support growing families
• Employee Eyecare Vouchers to support your vision health
• Employee Assistance Programme for free, confidential advice and support
• Mental Health First Aid to ensure workplace well-being
• Tenancy Deposit Scheme to help secure your home
• Interest-Free Season Ticket Loan for cost-effective commuting
• Cycle to Work Scheme to promote a healthier, greener way to travel
• Charity Mentoring Network to support professional development and networking

We’re committed to creating a supportive and rewarding work environment, because when our team thrives, we all succeed!

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

We have recently launched a new strategic plan which reinforces that our purpose is to build a fairer future with an end to poverty, injustice and inequality.

We work towards this by:

• Addressing poverty and injustice through advice and support and influencing systemic change.
• Shifting power to people and communities affected by injustice and inequality.
• Collaborating to end poverty and build fairer systems and institutions. What we want to see in the world starts with our community and our organisation.

This means:

• Working together to build a thriving local community where people have the resources they need, feel their voices are heard and are optimistic about the future.
• Being a good employer, where people are treated fairly, feel engaged and empowered, and work together to achieve our shared vision.
• Acknowledging the role Toynbee Hall has historically played in civic society while recognising that our role now is to shift power, to be an effective partner, and to amplify voices that are less likely to be heard.

What we learn from our work in east London we use to inform and influence wider policy – working to influence change in structures, systems and policies.

Head of Member Experience
£52,744 per annum plus excellent benefits
London WC1X and home-based
35 hours per week
Permanent

The Head of Member Experience is a high-profile leadership role at the College, responsible for shaping and delivering an innovative and inclusive membership experience for over 25,000 paediatricians and child health professionals globally. You will lead on membership strategy, operations, engagement, and benefits development; ensuring that our members receive real value and meaningful support throughout their careers.

As Head of Member Experience, you will oversee the development and delivery of a compelling member benefits offer, using data, insights and member feedback to enhance satisfaction, retention and income (currently over £7.5 million). Working closely with colleagues across digital, marketing, finance and careers, you will drive improvements in how we serve our members, from onboarding and services to communications and digital infrastructure.

Reporting to the Associate Director of Membership and Engagement, you will also work with senior leaders and committees, leading the reporting and analysis of membership performance, and contributing to College-wide strategic priorities.

You will be responsible for engaging with governance processes around membership, including overseeing changes to membership categories and election of senior member roles, and ensuring that member needs and insights are championed throughout the organisation.

You should bring significant experience of leading membership functions in complex organisations, including expertise in digital service delivery, budget management, and cross-functional collaboration. You’ll also need excellent communication skills, sound judgement, and the ability to balance strategic vision with operational execution.

A background in the healthcare sector, knowledge of governance matters, or a professional membership (e.g. CIM) would be advantageous. A formal project management qualification is also desirable.

The RCPCH sets and maintains standards for the education and training of all doctors working in paediatrics and child health in the UK. We advocate on child health issues at home and internationally. Additionally, through a variety of activities, the College influences the quality of medical practice for children in hospital and in the community. 

The RCPCH has more than 25,000 members and fellows and employs around 200 staff, most of whom work in our London office in Holborn. We have a Devolved Nations team operating from Northern Ireland, Scotland and Wales. Our College values: Include, Influence, Innovate and Inspire, are important to us. These values ensure we bring out the best in each other, strive forward together to make the College a positive and dynamic place to work. 

The RCPCH champions Equality, Diversity and Inclusion. Our workplace is inclusive, offering a supportive environment where staff can thrive. The College is keen to accept applications from people with protected characteristics. We believe that our staff should represent all of the diverse communities we serve. Join us to help realise our vision of a world where every child is healthy and well. 

The College operates a flexible and modern working policy, whereby our colleagues work in the office for a minimum of 40% over a 4 week cycle and the remainder from home. 

The RCPCH is committed to safeguarding the children, young people and adults it has contact with in the exercise of its functions and responsibilities. The RCPCH expects all staff to share this commitment – we place a high priority on ensuring only those who do so are recruited to work for us. 

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records.

Closing date: 12 June 2025.

PRHA is a great place to work – Our award-winning teams work together to improve the lives of our residents and make a real contribution to ending homelessness. As an IIP Gold standard employer, we value our staff and commit to develop their skills and support them in their important work.

We have an exciting opportunity for a Team leader within one of our specialist services. We are looking for self-starters with a passion for sparking change in people’s lives. You will have the necessary skill set to empower people and support residents to achieve their goals.

PRHA hostels guarantee a fast-paced, challenging and dynamic environment where no two days are ever the same. We are seeking motivated and energetic individuals to join our teams and help our residents to change their lives for the better.

We are looking for:

Respnsibilities: Please see attached JD

What we offer

We offer our staff a generous benefits package, which includes:

• Pension Scheme – We offer a group stakeholder pension scheme with 3% employer's contribution, employee contribution is 5%
• Holidays - Employees receive up to 22 days annual leave plus bank holidays rising with long service
• Medical – we provide a “Cash Back" Scheme for a range of services such as dental, physio, chiropody, health& wellbeing
• Training Programmes – We provide comprehensive training to our employees to enable them to grow in their career and achieve their professional aspirations.
• Season Ticket Loans – We offer interest-free season ticket loans after successful probation
• Life Assurance - Upon death whilst in service, a Death in Service payment may be made according to the scheme rules. The payment covers 3 times of the employee’s annual salary.

How to apply

Please read the full Job Description & Person Specification which can be found on our website. To apply, please send your CV and Supporting Statement to outlining your interest in working for PRHA and explaining how you meet the criteria set out in the Job Description & Person Specification. Please send your CV and Supporting Statement by clicking the Apply Now button. Furthermore, applications with no attached personal statement explaining how you meet the job description will not be considered.

It is required for this post that the successful candidates will have to complete an enhanced DBS disclosure check.

About SPANA

SPANA is the global charity for the working animals of the world. Since our foundation in 1923, we have worked where they work, to support the welfare of working animals, including horses, donkeys, mules, oxen, dogs and camels.

About this role

SPANA’s mission is to transform the welfare of working animals in a world where animals, people and the environment are respected and thrive. This is an exciting time to join us, as we grow and expand our global programmatic work and team.

The Head of Programmes will lead SPANA’s development of a high quality, innovative partnership programme portfolio that delivers immediate and lasting change for working animals.

This is a pivotal leadership role at the heart of SPANA’s global impact. You will be responsible for ensuring that SPANA programmes are designed and delivered in alignment with the organisation’s 2023-2027 strategy, mission and vision. With a focus on driving operational, programmatic and technical excellence, you will provide high-level oversight across our diverse programme portfolio. The role also strategically balances programming across the nexus of animal welfare, the environment and sustainable development and embraces the One Health approach, fostering impactful and sustainable outcomes. 

Salary, contract and location

This is a full-time (34.5 hours per week) permanent role. This role is UK based, with regular attendance (approximately 1-2 times per month) in our London office. The salary for this role is approximately £55,000-£60,000, dependent on expereiunce. SPANA is also pleased to offer employees benefits including a generous company pension scheme and health care cash plan. 

Further details and how to apply

Please review the job description for full details. To apply, please email a CV and cover letter outlining how your skills and experience meet the requirements of the role. Applicants must have the current right to work in the UK.

Applications will be reviewed on a rolling deadline until the role is filled. 

Are you organised, calm under pressure, and passionate about making a difference?

At The King’s Trust, we help young people find work, access education, and build the confidence they need to unlock their potential. We’re looking for an England Delivery Planning Lead, someone who brings coordination, care, and clear thinking to everything they do to support our Director and leadership team as they shape the future of our work across the country.

This is a key role at the heart of our organisation. You’ll be the steady hand behind the scenes, helping manage diaries, prioritise departmental tasks, and keep everything moving smoothly. From organising important meetings and preparing agendas, to capturing actions and following them through, you’ll ensure that time is used wisely and communication flows clearly. You’ll be a trusted first point of contact for the Director, managing internal and external relationships with professionalism and warmth.

You’ll work closely with our Director of Delivery and Performance Manager to support operational planning and track how we’re doing, aligning delivery with our strategic goals and helping to bring meaningful insights to the leadership team. You’ll also help coordinate planning across England delivery, making sure we’re using our resources wisely and delivering programmes that reach as many young people as possible. With a strong eye for detail, you’ll maintain reports, documentation and systems, always ensuring data security and accuracy.

We’re looking for someone who thrives on getting things done, someone who enjoys problem-solving, managing multiple priorities, and improving the way things work. You’ll be confident using Microsoft Office tools like Excel, Outlook, and Teams, and be comfortable working independently in a fast-paced environment. Just as importantly, you’ll be someone who values equity, inclusion and diverse voices, and reflects that in how you communicate and collaborate.

You don’t need to tick every box to apply, we value potential, drive, and a belief in what we do just as much as previous experience.

If you’re ready to play a vital role in helping young people thrive, we’d love to hear from you. This might be behind the scenes, but the difference you make will be felt across the whole organisation and beyond.

Let’s build a better future together—one young person at a time.

Location: London (hybrid)

Hours: Full-Time 

Remuneration: £80,000 -£87,000 per annum, depending on experience

Contract: 13 months fixed-term contract (Parental Leave Cover)

About FILE

The Foundation for International Law for the Environment (FILE) is a not-for-profit philanthropic organisation working to accelerate legal action on climate change. 

Through grant-making and in-house legal expertise, we empower our partners to deliver strategic, innovative legal interventions and we support lawyers in their own countries to bring their own cases. 

Legal action can unlock the systemic changes in finance, policy and social systems needed to protect all of us from climate change. The power of the law is both direct (changing policy and practice) and indirect (signalling the wider shifts taking place across these systems).

FILE is a ‘regrantor’ - this means we do not bring legal action in our own name. We receive grants from our philanthropic donors and make onwards grants to partners who align with FILE’s charitable aims and purposes. We do not seek to make any profit from our activities either in a relevant financial year or in the longer term.

Role overview

The Head of Financial Planning and Analysis is a key leadership role within the Finance Team at FILE, responsible for the financial planning cycle and management information, business partnering support across the organisation, and financial reporting to donors.

Key Responsibilities will include:

• Lead the FP&A team at FILE, including setting team vision, annual team planning and objectives
• Lead annual planning process across income, granting plans and operational expenditure, developing innovative approaches
• Ensure robust quarterly forecasting process supports resource planning, strategic operational expenditure investment decisions and guides the allocation of unrestricted and flexible funding to highest impact
• Ensure prompt monthly Management Information, implementing reporting tools, dashboards and  automation where possible
• Ensure key stakeholders across the Grants Team, Donor Relations Team and across FILE receive high value business partner support to enable strategic decision-making, in addition to support on individual donor proposals, grants and operational expenditure decisions
• Develop and implement a new donor proposal budgeting process
• Ensure financial reporting to donors is on time, accurate and high quality
• Oversee Grant Assurance, support finance colleagues with statutory and donor audits as required, and collaborate with the Legal Counsel and Head of Grants on grant risk reporting
• Ensure Grant Management System has strong controls and user administration and collaborate with Finance Team colleagues on data reconciliations
• Drive process improvement, and develop best practice guidance, training and induction materials for budget holders, tools and templates for grantmaking and donor management.
• Any other responsibilities required to support the success of the Finance Team

Key Outcomes

• The FP&A team has a clear vision, with ambitious but resilient annual planning
• The FP&A team has a strong culture of collaboration, trust, integrity and empowerment, and individual team members have clear objectives and development plans
• Robust annual organisational financial planning and quarterly forecasting processes support the delivery of FILE’s strategic objectives, high impact grantmaking and value for money
• Prompt, high quality Management Information supports senior stakeholders including SLT and FILE’s Boards in strategic decision making
• FILE’s full operational cost structure is modelled and well understood, to support resourcing and expenditure decisions to scale, flex or respond to risk as needed
• FILE budget holders and portfolio teams understand their budgets, financial risks and opportunities, and are supported to take good financial decisions
• FILE’s donors view FILE’s financial management and reporting as accurate and reliable
• FILE’s grantmaking has good internal and external financial processes, tools and guidance and is supported by a risk based assurance approach
• The FP&A team has a continuous improvement mindset, with best practice processes and moving towards automation and self-service reporting

Skills, Experience & Qualifications

• Relevant accountancy qualification or equivalent by experience
• Inclusive team leader, able to set a clear vision and navigate the team through growth and change
• Ability to develop and coach a high performing team
• Demonstrable influencing and presenting skills, up to Board level
• Good attention to detail and strong organisational, analytical and project management skills, with the              ability to be flexible as priorities and needs change
• A problem-solver, excels at financial modelling
• Highly collaborative

Location

FILE has offices in London and the Netherlands. We are advertising this role for candidates based (and with the right to work) in the UK, or the Netherlands.

Therefore, please note that this role will be advertised in multiple locations, but we are only hiring for one position. Please apply to the job post for your preferred location.

Working for FILE

FILE is a collaborative community of individuals who share a passion for climate, nature, and justice. We bring together knowledge and experience to support our mission.

Our people are empowered to lead their work both individually and as part of a wider team in order to make impactful change. As a relatively young organisation with the ambitious mission to change global systems, our roles are ideally suited to those who are highly strategic, flexible and adaptable, and open to growing in line with the Foundation.

FILE is committed to challenging inequality and values diversity, equity and justice in all areas of life. Our mission, work and impact is global, with staff and partners from across the world and a range of lived experiences. We firmly believe that we are strengthened by the diversity of our partners and staff.

At FILE, we actively work to create an inclusive culture where colleagues feel welcomed, heard and supported to succeed and thrive.

How FILE supports its staff

FILE is committed to creating a workplace that supports our staff to do their best work and develop professionally. FILE offer a generous annual leave policy and additional time-off work to support wellbeing. Amongst other benefits, FILE offers private healthcare and a contribution to a pension scheme.

FILE is committed to fostering an inclusive workplace where everyone feels valued and empowered. We welcome applications from individuals of all backgrounds and encourage candidates who can contribute to the diversity of our team to apply.
Join us in making a tangible difference in the fight against climate change by creating spaces where diverse voices come together to drive impactful solutions.

Applications

Please apply on our website and upload your CV. This role is open for applications immediately and we accept applications on a rolling basis. If you are interested, we encourage you to submit your application as early as possible. The role will close on the 15th of June.

Diversity & Inclusion

As an equal opportunities employer, FILE is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join FILE.

Role and Responsibilities

Housing and Service Delivery

• Provide strong and effective support to residents in Acorn House that focuses on their strengths and goals, and is delivered in a personalised way and within a framework of active engagement and co-production

• Developing and reviewing support plans that reflect the interests and aspirations of residents

• Induct new residents in line with the service’s policies and procedures and support them to continue in their journey towards recovery from addiction

• Carry out assessments of those referred to Acorn House, and induct new residents

• Ensure the fundamental needs of residents are met including good quality accommodation and facilities, healthy food, advice and guidance around benefits, and alcohol and drug testing (to help maintain an abstinent environment)

• Deal with the immediate support needs of residents as appropriate, providing crisis intervention where necessary

• Support residents in addressing physical and mental health issues, including liaison with primary and secondary health teams

• Ensure residents are supported through court or welfare rulings (if necessary)

• Ensure effective and compliant administration of resident data using a bespoke Salesforce- based platform (In-Form)

• Ensure Housing Benefit and Services Charges are collected and managed effectively 

• Be flexible and responsive to the changing needs of the service, ensuring high quality support is provided

• Ensure each resident’s support plan is written, monitored and reviewed as appropriate to reflect their changing needs and development

• Ensure residents progress and engage with other SCT programmes (when required)

• Ensure conditions and requirements relating to any contracts or management agreements are applied throughout SCT’s services

• Work effectively as part of a team, attending team/ staff meetings and making a positive contribution to the development of the team and wider SCT services

• Effectively control and manage financial records appropriate to the duties of the post (petty cash/rent) 

• Participate in a feedback culture for continuous improvement

• Promote social inclusion, supporting residents to access all benefits available to them

• Support residents with physical and mental health issues, including liaison primary and secondary health care services as required

• Ensure all repairs and maintenance needs are raised

Monitoring and Evaluation

• Maintain accurate records of residents on In-Form

Operational Support

• Comply with Health and Safety, including but not limited to any fire maintenance, risk assessments and complete room checks and raise any risks to the Supported Housing Manager

• Ensure equipment of all applicable facilities is in good working order

• To provide an on-call/out-of-hours service when required

• Carry out other duties as may reasonably be required 

Special Conditions

• This post requires the holder to work varying shifts between 08.00 am and 8.00 pm and participation in the call rota system (for which an additional allowance is paid)

• The post-holder is required to work weekends as part of a rota and Bank Holidays when required

• On occasions you may be requested to change your rota to ensure the requirements of the service are covered

• In accordance with the guidelines on Health and Safety, to accept responsibility for working within these guidelines and reporting any concerns to the Supported Housing Manager

Senior Research Interpretation Officer

Permanent

Salary: £32,000 - £35,000 per annum, plus benefits

Full time – 37.5 hours a week 

London N1

We're a hybrid working employer, meaning you're currently required to come into the office a minimum of 2 days per week, currently Tuesday and Wednesday or Thursday.

Closing date: 5pm, Thursday 19th June 2025

Interviews:w/c 30th June 2025

Would you like to contribute to a unique research programme that plays a key role in advancing knowledge about cancer prevention?

An exciting opportunity has arisen to work on World Cancer Research Fund International’s Global Cancer Update Programme (CUP Global). CUP Global (previously known as CUP) is a unique, long-standing, and rigorous research programme that systematically gathers, analyses, and judges the strength of the global evidence on how diet, nutrition, physical activity and body weight affect cancer risk and survival. This work led to the publication of the authoritative Third Expert Report in 2018, which now needs updating in places to remain relevant and impactful. 

As Senior Research Interpretation Officer, you will be a valuable member of the Research Interpretation team and the CUP Global scientific Secretariat. Your core work will be supporting the management of CUP Global on a day-to-day basis to help deliver its main objective of updating the Third Expert Report. You will provide scientific input, administrative support, and help coordinate specific work areas of CUP Global.

We are looking to recruit someone who has a Masters degree in public health sciences, particularly nutrition and/or cancer research, and with a good understanding of epidemiological concepts. We are seeking someone with experience of writing scientifically, copywriting, editing and proofreading, with good attention to detail and with experience of reviewing and interpreting scientific research/literature. We require someone who can co-ordinate and manage projects, who can produce concise, well-constructed, written communications with the ability to present orally to various audiences in a clear and persuasive manner, and who can provide administrative support, including taking meeting minutes and writing professional emails. 

This is a permanent role within the Science and Policy Department at World Cancer Research Fund (WCRF) International. WCRF International is a not-for-profit organisation that leads and unifies a network of cancer prevention charities based in Europe, the Americas and Asia and is responsible for cancer prevention science, policy, strategic and operational direction to the network charities. 

Application Details:
If you are interested in this role/s and feel you possess the necessary requirements, please submit a current CV and covering letter (maximum 2 pages) by the closing date. 

You must have current right to work in the UK. 

Please note: Your cover letter should demonstrate your understanding of our organisation and highlight how your skills and experience will make you a strong fit for WCRF International and the role.

Due to the high volume of applications we receive, we are only able to provide feedback to shortlisted candidates. If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion.