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Are you an experienced operational leader with experience of developing and innovating services which improve client experience for vulnerable adults?
We are looking for someone to join St Mungo’s as Assistant Director of Client Experience. This new post brings together a range of services that deliver added value to our service offer for clients.
From leading the work on client involvement, to developing and delivering learning, training and employment interventions, to providing advice and improving our practice on welfare rights and complex health and wellbeing needs, this role is central to delivering our work to support clients to rebuild their lives.
As Assistant Director of Client Experience, you will work closely with client services and fundraising colleagues, bringing these areas together to ensure we deliver compelling services that enhance our client experience, attract funders, and clearly demonstrate their impact and value.
You will embed a culture of collaboration, strengthening partnerships with different organisations so that, across the system, we work towards providing the services our clients need and that achieve the greatest impact.
In this role you will:
- Oversee client involvement, resident engagement and lived experience apprenticeship schemes.
- Lead the coordination of our volunteers and the assessment of social work student placements.
- Oversee services offering clients learning, training and employment support.
- Lead work that supports clients and colleagues to navigate the welfare system, and to manage complex needs such as health, substance use, palliative care and bereavement.
- Focus on increasing our innovation, testing and learning from different interventions.
About you
We are looking for an experienced operational leader with a background in leading teams delivering services to groups of vulnerable adult clients. You will bring a passion for client involvement and a track record of developing, innovating and strengthening service offers and bringing teams together.
Your leadership will be committed, empowering, accountable, creative and inclusive. You will be an excellent problem solver with strong communication and influencing skills, able to engage colleagues at all levels and build effective partnerships across the sector. You will also have experience of managing budgets and using complex data to inform decisions and improve performance.
Above all, you make things happen. You drive progress efficiently while building engagement and collaboration, ensuring outcomes are delivered and meet the needs of the organisation.
Flexible working
This post is offered on a full time basis (37.5 hours per week), or part time hours can be considered (minimum 22.5 hours per week). We are open to discussions about different working patterns, for example condensed hours.
We support flexible and agile working. This role is London-based, with an expectation of working from our Central Office or one of our services at least 2 days per week to support collaboration, leadership, training and relationship-building. Due to the nature of the role, you will also work across different London and regional services and be expected to spend a significant part of your time our engaging with colleagues and clients in our services.
Our Central Office is currently located in Tower Hill, with a plan to relocate to a new space in Farringdon in summer 2026.
How to apply
To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.
To find out more and apply please go to the St Mungo’s careers page on our website.
Closing date: 10am on 23 March 2026
We will be holding colleague panels week of 13 April 2026, followed by interviews from 21 February 2026
We are working hard to create a diverse and fully inclusive culture where everyone feels valued and we welcome applications from all under-represented groups, particularly Global Majority candidates who are underrepresented at this level.
What we offer
Excellent Development and Growth Opportunities
A Diverse and Inclusive Workplace
Great Pay and Other Benefits
Location: MSSC National Support Centre, London, SE1 7JY
Contract: Full-time, permanent
Salary: Up to £80,000 gross per annum, depending on experience
Closing Date: 22 March 2026
Are you looking for a new challenge where you can have a positive impact on the lives of young people? We’re looking for an exceptional leader with significant experience of youth, volunteering, safety and business support.
The Marine Society & Sea Cadets (MSSC) is the leading maritime charity for youth development and lifelong learning. We are a vibrant and growing charity inspiring young people to achieve their potential through challenge and nautical adventure, while also enabling seafarers and maritime professionals to realise their potential through learning and career development.
Thousands of young people take part in Sea Cadets activity every week. We want to reach thousands more. We have a strong vision and are on the cusp of rolling out a new multi-year growth strategy to meet the growing demand for what we provide for young people. We aim to equip them to achieve their potential and thrive in a rapidly changing world. We are immensely proud of the breadth, quality and safety of activities we offer to young people.
We are looking for an exceptional individual who wants to be at the heart of this project to reach more young people through our extraordinary, highly skilled volunteers. This individual will drive quality and consistency across everything we do.
About the role
The Director of Young People, Volunteer & Business Support is a full-time employee of Marine Society & Sea Cadets (MSSC) and reports to the Chief Executive Officer. The post holder is a member of the MSSC Senior Management Team. The post is based at the National Support Centre in London but will require some travel, mostly within the UK, in order to fulfil the responsibilities of the role. The nature of the role will also involve occasional evening and weekend work.
Responsibilities
- Growth, Development & Outreach
- Health, Safety & Environment
- Young People Support & Safeguarding
- Volunteer Support
- Business Support & Legal
- Policy & Impact
Requirements
Knowledge and understanding of health and safety
Knowledge and experience of managing youth safeguarding issues
Knowledge and experience of volunteering and volunteer management
Experience of leading management processes, compliance, assurance and driving change
Experience of leading a large team with strong people management capability and driving high performance including remote management
For further information, please download the . If you are interested in this role, please apply now!
Benefits
- 25 days annual leave per annum, increasing with length of service
- Hybrid working for many roles (minimum 2 days per week in the London office)
- Volunteering Leave
- Life assurance (4x salary)
- Private medical insurance
- Generous pension (employer contribution up to 10%)
- Cycle to work scheme
- Access to the Marine Society Digital Library
- Wellbeing portal and EAP with one-to-one counselling
- Employee development
Additional Information
MSSC positively encourages applications from suitably qualified and eligible candidates from all backgrounds. Equity, diversity, and inclusion really matters to us, so we can best serve our beneficiaries from every community. We work to ensure a fair and consistent recruitment process and aim to be a charity where diversity of experience, identity and skills are valued and welcomed. MSSC is an equal opportunities employer.
We recognise our responsibilities to safeguard and protect the young people and vulnerable adults with whom we work. We do all we can to promote their health, safety and wellbeing, and we expect our staff to share this commitment and work in line with safeguarding policy, the MSSC’s values and ethos of inclusivity. We adhere to safer recruitment practices and therefore employment is subject to detailed pre-employment checks for successful candidates, including references and criminal disclosure checks and the completion of a disclosure questionnaire.
All successful applicants are required to attend safeguarding training and undergo pre-employment checks including a criminal record check.
We help launch young people for life through adventure.


The client requests no contact from agencies or media sales.
Program Director (Youth Employment)
Prospectus is supporting an independent foundation seeking a Program Director (Youth Employment) who can complement the existing team by virtue of their experience in labor market economics, workforce development, value chain transformation, and/or the prioritization of public-sector investment in critical economic sectors.
Program Directors work with their government counterparts to design and support implementation of transformative programs, and many government counterparts are prioritizing youth employment. Program Directors are accountable to the CEO and are responsible for ensuring quality execution of programs; strengthening routine monitoring systems; leading evidence-based decision-making; and driving highly leveraged outcomes.
Program Directors each work on a variety of matters related to human capital development and contribute to programs in different African geographies. You can expect a dynamic environment and a culture of collaboration, innovation, and drive for highly leveraged outcomes.
Candidate Profile
- Extensive experience with complex and large-scale program ideation and implementation, ideally related to youth employment, labor market interventions, value chain transformation, and public-sector investment.
- Good understanding of how governmental departments work, ideally with direct experience working within government.
- Significant interactions at high policy levels within governments, with proven experience in managing complex and politically sensitive relationships with different stakeholders.
- Demonstration of methodical program oversight and management.
- Experienced in the use of programmatic tools such as dashboard creation, program monitoring and strategic planning.
- Demonstrated familiarity with and/or experience working in sub-Saharan Africa.
Terms
- £100,000 – £140,000 + benefits.
- The position is full-time. Staff members working in the London office attend the office five days a week. However, if you have a disability and need a different arrangement as a reasonable adjustment, please let us know. We are committed to supporting an inclusive and accessible workplace and will consider any requests in line with the organisation’s obligations.
- The position will require travel to sub-Saharan Africa
- Equal opportunities employer
How to Apply
To apply for the role, please upload your CV together with a supporting statement (no more than 500 words) onto the Prospectus website.
At Prospectus we believe passionately that a truly inclusive workplace leads to increased social impact. We are committed to supporting our clients build more inclusive teams. To understand how we are performing, we ask that you kindly complete the brief equal opportunities questionnaire when you submit your application via our website.
Recruitment Timetable (Subject to Change)
- Deadline for applications: 5th April
- Interviews with Prospectus: 13th – 14th April
- First stage panel interviews: w/c 4th May
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
DIRECTOR FOR YOUNG PEOPLE
Handcrafted seek their new Director for Young People.
- Hours: Full time, 37.5 hours per week and will consider part time/flexible hours
- Location: Based from one of the hubs in Gateshead or Durham with travel to other hubs
Do you have significant experience at senior level working with vulnerable young people?
Can you shape culture and strategy whilst carrying regulatory responsibility, strengthening systems, developing managers and representing our organisation externally?
Can you demonstrate the below?
- Strong strategic leadership skills with the ability to shape vision, drive improvement, and lead organisational development within young people’s services
- In-depth understanding of safeguarding, risk management, trauma-informed practice at senior level
- Strong communication skills and the ability to engage young people, teams and external partners
Do you have experience in the following?
- Leading teams, supervising staff and developing professional practice
- Managing safeguarding concerns, coordinating multi agency responses and ensuring compliance
- Operational leadership within social care, education or supportive housing
You will also have the strong personal commitment to Christian ethos of Handcrafted through prayer, practical action and ways of working.
Download the candidate pack for full details, responsibilities and person specification.
This role is subject to a DBS check, which will be carried out by the employer.
If you feel you have relevant skills and experience, please submit your CV and supporting statement to Sandra Smith, via the Charisma Charity Recruitment website.
Key dates:
- Applications are being reviewed by Charisma on a rolling basis, so please apply without delay to avoid disappointment.
- Interviews with Handcrafted: TBC
We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law.
About us:
Anti-Slavery International is the world’s oldest human rights organisation. Our vision is freedom from slavery for everyone, everywhere, always. We believe that modern slavery is a contemporary issue of the highest importance, and we are determined to work with others to make sure people can be free from slavery across the world.
About the role:
To shape, lead, ensure resourcing and support delivery for all ASI's programme and advocacy work, so as to maximise the organisation's impact on modern slavery. The role combines strategic, advocacy, management and operational elements.
Key Tasks:
- identify how ASI can maximise its contribution to tacking modern slavery by identifying current needs and opportunities
- support Programme Managers in their ongoing delivery of programmes
- liaise closely with Programme, Fundraising and Comms Teams
- ensure proper design, management, monitoring and reporting on externally and internally funded work,
- with the CEO, to link with governments, external partners, businesses, networks universities/research centres and others to build the positive relations and shared activity needed to understand and tackle modern slavery and keep ASI strong
- external spokesperson on issues related to modern slavery
- work with Comms and Fundraising to identify stories and opportunities, promote the organisation and describe our achievements
Benefits
- 30 days annual leave
- 6% pension contribution
- employee benefits including employee assistance programme, cycle to work scheme, annual season ticket loan, eye tests
The client requests no contact from agencies or media sales.
The Director of Programmes & Learning (DPL) provides strategic, technical, and operational leadership for Amna’s programmes across all geographies, partners, and ecosystem levels. The DPL champions a culture of learning, quality, and continuous improvement, ensuring that all programme strategies and initiatives are designed to advance Amna’s global mission.
Please note that compensation will be benchmarked and weighted according to the cost of living and market standards in the country where the candidate currently resides
The client requests no contact from agencies or media sales.