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Top job
The Royal College of Radiologists, Multiple Locations (Hybrid)
£51,724 - £57,167 per year dependent on experience, plus excellent benefits
Posted 1 day ago
Top job
Rethink Mental Illness, Rugby, Warwickshire (On-site)
£37,406 per year
We are looking for an experienced and passionate Registered Manager to lead and work as part of our Rugby Service team – Moultrie Road.
Posted 3 days ago
Top job
Diocese of Chester, Warrington (Hybrid)
£44,864 - £48,976 per annum, dependent upon skills and experience
Posted 4 days ago
Edward Connor Solicitors, Multiple Locations (Hybrid)
£22,000 - £99,999 per year
Are you a passionate, gospel driven laywer who can help us with our church and charity focused property work?
Posted 1 week ago
Closing tomorrow
Hope at Home, South Yorkshire (Hybrid)
£33,799 - £35,934 per year
Seeking an experienced, enthusiastic housing manager with the knowledge and skills to develop and run Hope at Home's Housing pilot.
Posted 1 week ago Quick Apply
SW9 Community Housing, London (On-site)
£45,000
We are seeking a motivated and experienced Estate Services Manager to oversee the effective management of the team and contract management.
Posted 2 days ago Quick Apply
MS Society UK, London (Hybrid)
£43,342* per annum plus excellent benefits
Posted 1 day ago
The Children's Trust, Dorking, Surrey (On-site)
£23,706 per year
Help us to promote sustainable shopping, attract customers into the shop while looking to maximise shop profit and control expenditure.
Posted 2 days ago Quick Apply
Closing in 4 days
The Froebel Trust, SW15, London (Hybrid)
£37,000 - £42,000 per year
Help us to reach, engage and inspire early childhood educators
Posted 1 week ago
St. Margaret's House, London (Hybrid)
£36,000 FTE (pro-rata £21,600)
Posted 1 week ago Quick Apply
Refuge, Derby, Derby (On-site)
£39,444 per year
Posted 2 weeks ago
Closing in 5 days
The King's Trust, Birmingham (On-site)
£34k - 40k per year
Posted 3 weeks ago Quick Apply
Page 1 of 4
Central London, Greater London (Hybrid)
Covent Garden, Greater London
Holborn, Greater London
WC2A, London
£51,724 - £57,167 per year dependent on experience, plus excellent benefits
Full-time
Contract (14 month fixed-term maternity cover contract )
Job description

We have an exciting opportunity for a passionate, analytical and coordinated individual to join us as a Membership Operations Manager at the Royal College of Radiologists (RCR), the examining and membership body for consultant radiologists and consultant oncologists.

This is an exciting opportunity to lead the delivery of an efficient and effective membership function, overseeing renewals, queries, and data management. Leading a high-performing team of four, you will also oversee the delivery of our admission ceremonies, which are key engagement events for new Fellows. Your focus on using insight, being process driven and being data led in approach, will be important to maintain high retention rates and meet KPI targets, to support business activities, growth and income. 

If a role as the driving force behind our membership services interests you, we welcome your application!

What you’ll do:

• Be accountable for the delivery and operations related to the member life-cycle; this includes but is not limited to, new member applications, payments, member benefit administration, renewal, resignations arrears processes to meet KPIs and drive strong retention. 

• Manage the members’ annual renewal to ensure we reach KPIs and projected income targets to support the activities of the RCR while delivering a professional and seamless process.

• Monitor and report on monthly membership growth and make recommendations for action as to Director.

• Be an advocate and spokesperson for membership operational activities as required for internal and external stakeholders.

• Assist in the development and implementation of membership strategies and initiatives with the Directorate of Communications or other Senior Managers.

• Lead and oversee planning and development membership events including Admission Ceremonies, or other engagement events within the team.

• Oversee planned workloads for the Membership Operations Team to ensure they are meeting expected customer service standards, outputs and deadlines, while providing an achievable and fair distribution of work among team members

What you’ll need:

• Knowledge of membership systems and procedures

• General knowledge of or interest in the health sector and issues in healthcare and public policy

• Experience of working in a membership organisation

• Experience of using and developing a client relationship management (CRM) database

• Experience of delivering and embedding exceptional customer service

• Skilled manager of people, able to bring together, motivate, co-ordinate and develop a team

• Effective oral and written communication skills

• Effective level interpersonal skills, including ability to work collaboratively and build and sustain effective working relationships with a diverse range of colleagues, partners and stakeholders

Please find out more about the role and instructions on how to apply from the candidate pack.

Why join us:

  • Make a difference to the lives of Doctors and the specialities they work in every day!
  • Hybrid working (40% working week can be done remotely)
  • Modern working environment
  • Equipment provided to work from home
  • Generous annual leave allowance
  • Excellent pension scheme
  • Interest free season ticket loan and cycle to work scheme
  • Employee Assistance Programme
Application resources
Posted by
The Royal College of Radiologists View profile Organisation type Registered Charity Company size 101 - 500
The Royal College of Radiologists logo Play
Posted on: 13 December 2024
Closing date: 06 January 2025 at 00:00
Tags: Communications,Operations,CRM,Database Management