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Top job
Betknowmore UK, London (Hybrid)
£50,000 - £54,000 per year
Posted 1 day ago Apply Now
Top job
Closing in 3 days
Rethink Mental Illness, Derby (On-site)
£19,635.93 per year
Posted 1 day ago
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Betknowmore UK, London (Hybrid)
£45,000 per year
Posted today Apply Now
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Providence Row HA, Greater London (On-site)
£30,784 per year
Posted today
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UK SMART Recovery, Multiple Locations (Hybrid)
£24,784 per year
Passionate about addiction recovery and want to make a real difference? Join UK SMART Recovery and help grow our community across The South!
Posted 5 days ago
Social Interest Group, Hove (On-site)
£26,200 per year
We are hiring a Recovery Worker to join our Women's Service based which is based in Hove.
Posted 1 day ago
Single Homeless Project, London (On-site)
Starting at £32,034.46 and rising incrementally to £35,081.51 per annum
Stand alongside women as they reclaim their strength, build new futures and shape their own recovery.
Posted today
Social Interest Group, London (On-site)
£28,800 per year
We're hiring a Complex Needs Recovery Worker to join our team based in Balham.
Posted 1 day ago
Closing in 4 days
Yeldall Manor, RG10, Reading (On-site)
£31,599 per year
Posted today Apply Now
Unseen UK, Bristol (Hybrid)
£33,331.36 per annum – we are an accredited member of the Living Wage Foundation
Posted 1 week ago
Closing in 5 days
GamCare, Multiple Locations (Hybrid)
£29,479 per year plus benefits
Background in addiction and recovery field? being a Gambling Support Practitioner is a strong fit.
Posted 1 day ago
The Society of St James, Portsmouth - England (On-site)
Scale Range: 24 - 28 (£17,444 to £19,827 per annum based on 22.5 hours per week) + unsocial hours payment
Posted 5 days ago
Page 1 of 9
London, Greater London (Hybrid)
£50,000 - £54,000 per year
Full-time
Permanent
Job description

Lead a growing portfolio of support services making a real difference to people affected by gambling harm.

At Betknowmore UK, we work to prevent and reduce gambling-related harm through support, education, training and community engagement, embracing the insight and knowledge of 'Experts by Experience' alongside evidence-based approaches. As our Head of Support Services, you'll provide strategic and operational leadership across our Triage, Peer Aid, New Beginnings and Affected Other teams, and lead the development of a strong, sustainable London-based service offer that establishes our presence and reach across the capital.

Reporting to the Director of Services and leading a team of service managers, you'll ensure our services are safe, effective, person-centred and delivered to a consistently high standard, while strengthening pathways into and through support and ensuring services meet their contractual, quality and impact objectives.

What you'll be doing

  • Providing operational oversight and leadership across our peer support services, with effective line management of service managers and direct reports
  • Maintaining oversight of service demand, capacity, waiting times and service user pathways, and addressing operational risks and barriers to delivery
  • Monitoring service performance, quality and outcomes, using data and feedback to drive continuous improvement
  • Ensuring safeguarding and risk management procedures are understood and consistently applied, and that trauma-informed, person-centred principles are embedded in practice
  • Ensuring staff and volunteers receive effective induction, supervision, training and development, and promoting a psychologically informed culture that supports the wellbeing of a lived-experience workforce
  • Building and maintaining relationships with commissioners, treatment providers and referral partners, and representing Betknowmore UK at external meetings and partnership forums
  • Managing delegated service budgets and resources, and contributing to service planning, forecasting and funding bids
  • Championing lived experience and co-production, and promoting equality, diversity, inclusion and equitable access to support

What we're looking for

  • We're interested in hearing from candidates who have:
  • Lived experience of addiction-related harms, either directly or as an affected other
  • Significant management experience within mental health, social care, addiction, recovery, peer support or a related field
  • Experience leading complex support services and managing service managers or multidisciplinary teams
  • Strong experience of performance management, service improvement and workforce leadership
  • A good understanding of safeguarding, risk management and safe service delivery
  • Experience working within commissioned or contract-funded services
  • The ability to use data and evidence to improve performance and outcomes
  • Strong communication, leadership and partnership-working skills, with a commitment to lived experience-led and person-centred practice

A degree-level qualification (or equivalent professional qualification) and substantial senior leadership experience in a relevant field such as mental health, public health or social care is essential. Lived experience of gambling harms, management experience within gambling harms services, experience within NHS or statutory commissioning, and knowledge of NICE guidance, CQC standards or comparable quality frameworks would all be advantageous.

Why join us?

You'll be joining a growing charity making a real difference to people's lives. This is a rare opportunity to shape the future of our support services, build our presence across London, and lead a talented, lived-experience-informed team delivering life-changing support to people affected by gambling harm.

How to apply

Please submit an up-to-date CV and covering letter explaining how your skills and experience meet the Person Specification.

Closing date: 5pm Thursday 27th August 2026

Application resources
Organisation
Betknowmore UK View profile Organisation type Registered Charity Company size 21 - 50

We support and provide information to those harmed by gambling, whilst raising awareness of gambling’s potential harms through education and training

Betknowmore UK logo Play
Posted on: 17 August 2026
Closing date: 27 August 2026 at 17:00
Tags: Public Health