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Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Working Well Trust
Working Well Trust is a mental health and employment charity in London. All of our projects share the aim of improving the lives of people with mental health support needs, learning disabilities and/or complex issues through training and employment.
We are expanding our team of IPS Employment Advisors in our IPS service in the London Borough of Enfield. You will be based in one of NHS mental health treatment teams in Enfield Town and Edmonton areas. We have a full time (35 hours pw) and part time (17.5 hours pw) position available as we are growing our team. This IPS service at Working Well Trust has been awarded the IPS Grow quality mark and adheres to the principles of the IPS model in supporting people in to employment. This role will be working with clients who have mental health support needs, wanting to gain paid employment.
Experience of employment support is not essential, it is more important that you share our passion and commitment to employment as an integral aspect of wellbeing and supporting people to find the right job for them. You will receive training on the IPS model and in supporting people with mental health issues. We welcome applications from people with lived experience of mental health, either personally or through a close contact.
You need to have a desire to support people to achieve their employment goals, and the ability to multitask and manage your workload effectively. Good organisation skills are essential for this role, in addition to an interest in mental health, and the role it plays in the workplace. The successful candidate will need to become comfortable in approaching employers, and showcase the advantages of our service in order to work with them to recruit our clients to fill vacancies and sustain employment.
What you’ll be doing
You will work with clients (managing a caseload) who have mental health support needs, to assist them in securing sustainable paid employment in line with their preferences. You will deliver the IPS approach (for which training will be given); providing person centred support and guidance to clients, whilst building positive relationships with local employers to enable clients to move into suitable employment.
You will work as part of a mental health team (NHS Trust) maintaining positive and integrated relationships, fostering a holistic approach to recovery through employment. You will work closely with clinical teams, providing a coordinated approach that always remains client led.
You will spend up to 65% of your week working in the community of Enfield to provide localised support to residents of the Borough.
You will also be working to contract targets whilst maintaining a high-quality service.
What you’ll need
Experience in employment support is not essential. We are looking for someone who brings:
- A genuine desire to support people into meaningful employment.
- Commitment to person-centred work and either experience of or enthusiasm to learn the IPS approach.
- Confidence engaging with employers and promoting the benefits of our service.
- Good organisation skills and the ability to manage a caseload effectively.
- Beneficial (but not essential): experience working with people with mental health difficulties.
- Beneficial (but not essential): local knowledge/ experience of the Borough
What we offer
- £33,000 per year
- 30 days annual leave plus public holidays, (FTE)
- Employer pension contribution of 6%
- Supportive environment within a growing, dedicated team
- Meaningful, rewarding work supporting people into employment
- Expenses paid for mandatory travel during work hours.
- Flexible, paid Wellbeing Hour every fortnight (FTE)
What’s next
Before you apply, please note the following:
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We actively recruit and carefully review all applications. Due to rapid service expansion, we have onboarded 20 external hires in the last six months.
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To ensure we can best support the people and communities we serve, we progress applications only where candidates provide meaningful answers to the screening questions.
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Career development is real here: in the past year, 10 colleagues have progressed internally into Senior roles, Project Lead, Team Lead, and Operations Manager positions. We value ambition and celebrate progression.
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If you require any reasonable adjustments at the interview stage, for example due to a disability, learning difficulty or health condition, please let us know in advance so that we can make appropriate arrangements.
Working Well Trust is an equal opportunities employer and Confident about Disabilities.
If you are ready to help us build a service that supports people into meaningful work, click Apply to submit your CV and answer the screening questions.
Start your application today and take the next step in a rewarding career.
Closing date: Wednesday 29th July 2026 (09:00). Please note, we may be actively interviewing during this time and may close the vacancy early.
First stage interviews (telephone): 3rd - 6th August 2026
Final Stage interviews: 11th August in person in Edmonton.
Please upload your CV and answer our screening questions to outline why you wish to apply and how you meet the person specification.
Please note, we would be unable to proceed with an offer if incorrect information has been provided at application stage.
At Working Well Trust, our mission is to support people experiencing mental health challenges and/or are neurodiverse on their employment journey.
The client requests no contact from agencies or media sales.
Our Vacancy
Join Peabody’s Hackney Mental Health Services and make a real difference. You’ll provide high-quality support to people with a history of serious mental illness, helping them live independently and thrive.
What You’ll Do
Work collaboratively with customers to promote recovery, build life skills, and support access to housing, income, and wellbeing. You’ll deliver person-centred, trauma-informed care and help customers achieve their goals.
What You’ll Bring
- A genuine passion for delivering excellent customer service
- Kindness, empathy, and an appreciation for diversity
- Experience in support planning and risk assessment
- Understanding of mental health best practices and safeguarding
- Confidence working with people with a Dual Diagnosis, meaning a mental health condition and a substance use disorder at the same time
- Knowledge and experience of the Recovery Model and Trauma-Informed Care
Why Join Us
When you join Peabody, you’re joining a team guided by our values: Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.
What We Offer
- 25 days’ annual holiday, plus bank holidays
- Two additional paid volunteering days each year
- Flexible benefits scheme, including family friendly benefits and access to a discount portal
- Four times salary life assurance
- Up to 10 percent pension contribution
Please read before applying
- Interviews will be ongoing and in person at our Prout Road location, no later then 4th August.
- You must have the right to work in the UK, as we are unable to provide visa sponsorship.
- We reserve the right to close this advert early if we receive a high volume of suitable applications.
- We have full time and part time options available, please make sure to advise in your personal statement which option you're interested in.
If this sounds right for you and you’d love to be part of Peabody, we’d like to hear from you. Please apply by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Our amazing team at Alana House, are looking for an Assistant Key Worker to join our Women’s Community Project team.
Would you like to make a lasting difference to women facing multiple disadvantages?
Our award-winning trauma recovery service empowers and enables women to access the support they need.
Position: Assistant Key Worker, Women’s Community Project
Location: The role is based at Alana House in Reading, our Alana House service covers the communities of Berkshire, Oxford City and South Oxfordshire and travel may be required across all locations.
Contract: Permanent full time – 37 hours per week Monday to Friday.
Working pattern to be agreed within the hours of: Mon and Tues 8.30am-5pm | Weds 8.30am-7pm | Thurs 8.30am-5pm | Fri 8.30am-4pm
Salary: within the range of £25,878 to £28,557 per annum
Alana House is PACT’s flagship community project that uses a holistic approach to support and empower women. We offer a confidential, women-only, non-judgemental space and our services are delivered for women by women to ensure a safe, comfortable and trauma informed environment for those accessing support.
About the role:
As an Assistant Key Worker, you will work closely with the Alana House team to support service delivery and help create a welcoming and safe environment. You will focus on developing practical skills, actively supporting clients while learning best practice and building your experience through a range of learning opportunities to help you to grow in the role.
No day is the same at Alana House and your activities may include:
· Responding to phone calls and welcoming visitors to the service
· Supporting service user events and activities
· Liaising with a range of other professionals and partner agencies, promoting collaboration and advocating for clients’ needs
· Supporting clients across a range of holistic recovery pathways
· Co-facilitating groups and helping to manage our community café
About you:
As an Assistant Key Worker, you will bring professional, personal, or academic experience of supporting people experiencing multiple disadvantages. You will also have a professional interest in domestic abuse and supporting people in, or at risk of entering, the criminal justice system. You will understand the importance of maintaining professional boundaries and be committed to delivering high quality, person-centred support. With a willingness to learn, you will be supported through comprehensive training and ongoing development opportunities will be provided.
Please visit our website and apply today to join a collaborative and dedicated team who are part of something truly meaningful.
You can find out more about Alana House here Alana House Women's Community Project | PACT
For an informal discussion about the role please contact Alana House and ask for Sabina, Alana House Manager, you will find the telephone number on the job advert on our website.
Early applications are encouraged as we may review and appoint on an earlier basis if a successful candidate is secured.
Closing date: 4pm, Friday 21 August 2026
All opportunities with PACT are based in the UK, and you must be eligible to live and work in the UK.
Other roles you may have experience of could include: Trainee Support Worker, Assistant Family Support Worker, Children’s Assistant Support Worker, Assistant Domestic Abuse Worker, Assistant Recovery Worker, Assistant Support Worker, Teaching Assistant, Emotional Literacy Support Assistant (ELSA), etc.
Safeguarding is at the heart of everything we do at PACT. We have robust measures and best practices in place to safeguard and protect the welfare of children, young people and vulnerable adults and we take pride in maintaining outstanding safeguarding standards.
Anyone joining our team is subject to PACT’s safer recruitment pre-appointment enquiries, including a Disclosure Barring Service (DBS). The role description provides information on what our safer recruitment enquiries include and the level of DBS required to work in the role.
an adoption charity and family support provider helping hundreds of families every year through outstanding adoption and adoption support services

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
QCCA has served Camden’s communities for more than 40 years.
Today we support more than 3,000 local residents every year through:
- Youth Services
- Older People’s Services
- Advice & Advocacy
- Family Support
- Two successful children’s nurseries
- Community facilities
- Health and wellbeing programmes
- Employment and skills initiatives
With an annual income approaching £2 million, multiple community sites and exciting plans for further growth, we’re investing in a modern finance function that supports excellent decision-making and long-term sustainability.
Why This Role Is Different
This isn’t a traditional Finance Manager role.
Yes, you’ll oversee management accounts, budgets and audit preparation.
But you’ll also have the opportunity to:
- Transform our finance systems.
- Lead our migration from QuickBooks to Xero.
- Introduce smarter digital processes.
- Improve financial reporting.
- Build dashboards that help managers make better decisions.
- Work directly with the Chief Executive and Board of Trustees.
- Influence organisational strategy.
- Help shape the future of one of Camden’s leading community charities.
You’ll have the freedom to improve how we work—not simply maintain existing processes.
What You’ll Be Doing
You’ll provide strategic financial leadership while leading the modernisation of QCCA’s finance systems.
Working closely with our Chief Executive and Senior Management Team, you’ll:
- Lead the migration from QuickBooks to Xero (or an agreed cloud accounting platform).
- Produce insightful monthly management accounts and financial reports.
- Develop budgets, forecasts and financial models.
- Present financial information to Trustees and senior managers.
- Improve financial systems, controls and reporting.
- Introduce automation and digital workflows.
- Support commercial income generation and grant-funded projects.
- Lead the annual audit process.
- Line manage and develop our Finance Assistants.
- Help build a finance function fit for the future.
Who We’re Looking For
We’re looking for someone who enjoys making organisations better.
You’ll probably have experience of:
- Charity finance.
- Management accounting.
- Budgeting and forecasting.
- Audit preparation.
- Financial controls.
- Cloud accounting systems (Xero experience is highly desirable).
- Leading change and improving systems.
- Supporting non-finance managers.
- Working collaboratively with senior leaders and Trustees.
Most importantly, you’ll be someone who enjoys solving problems, embracing technology and helping organisations grow.
We ask you to apply by sending us your CV and cover letter (2 pages) demonstrating your experience.
The client requests no contact from agencies or media sales.
Overview
Do you want to work for a caring organisation that believes in people?
Do you want to make a difference?
This exciting new role provides an opportunity to work within a Whole Family Recovery Service as a Recovery Coordinator for the Family Support and Safeguarding Team (FSST).
At Change Grow Live we believe that whole family-based approaches to substance misuse support and recovery have the potential to have a greater impact on reducing harms and increasing resilience for individuals, families, and communities. Therefore, providing support to families is a real priority for us to ensure that our services are truly person centred and family focussed.
With this role you’ll be working as part of Family Support and Safegurarding team within Ashfield Children's Social Care. This is a fixed term contract until 31st March 2027
Working as part of the new multi-disciplinary safeguarding teams (FSST) alongside Children’s Services, Domestic Abuse services and Mental Health, the Recovery Coordinator will coordinate a package of support and care to the adult substance user, enabling them to improve safety and resilience, in relation to substance use and the associated safeguarding risks.
Where: Ashfield
Full-Time Hours: 37.5 per week
Contract: Fixed-Term contract that ends 31st March 2027
* Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours
Responsibilities
About the role:
-
Working as part of a multi-disciplinary safeguarding team to provide appropriate co-ordination and interventions that help to reduce the impact of substance use. Types of interventions to include, engagement and assessment, time focussed whole family, group and 121 psychosocial based.
-
Undertaking direct work with families and parents, utilising recognised evidence-based interventions that build resilience and enable positive changes to family functioning.
-
Supporting the effective safeguarding of families through contribution to multi-agency plans, timely identification of risks, vulnerabilities and responding accordingly via appropriate assessment, safety planning and onward connection and referrals to the relevant services where required.
-
To work closely with local Social Care Teams and other associated family support services
-
To promote family members involvement to improve outcomes for children.
-
To provide effective case co-ordination for all the family in support of the children’s Child Protection or Child in Need Plan.
-
Active participation in agreed supervision and development meetings.
-
Review ongoing care and support liaising closely with the full range of specialist workers across the multi-disciplinary team both within CGL Nottinghamshire and the Family Safeguarding Team ,
About you:
- Experience of working with families with complex problems in one or more of the following fields: social work; youth offending; substance misuse; probation; health; family work; education; youth and community
- Ability to manage behaviors of distress in a calm and professional manner
- Knowledge of current legislation surrounding young people, families and safeguarding practice. Eg - the Adfam and Think Family reports
- Sound working knowledge of Child Protection
- Sensitivity in working with complex and diverse cultural family issues
- Experience of working with families and individuals where children have a Child Protection or Child in Need Plan in place.
- Experience of delivering training and groupwork
- Sound working knowledge of the impact of hidden harm, honor based violence, child sexual exploitation and FGM
What we will give to you:
- 25 days holiday (+ bank holidays) rising by 1 day for each years’ service “Capped at 30 days”
- Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme
- Contributory pension scheme
- Several benefits incl. discounts for shopping, cinema, holidays, etc.
- A friendly and supportive team
- Training, career development & progression opportunities
Our values are to be compassionate, open and bold. If this sounds like you we’d love to hear from you so click apply.
The postholder must demonstrate a strong understanding of and commitment to best safeguarding practice.
This role will cover operational sites as required, including community locations and family homes.
This includes working with adults with a history of substance misuse.
As we want to get to know you, not an AI tool. Please make sure your application is written in your own words and genuinely reflects your skills, experience and motivation for this role.
Direct applications only we will not be engaging agencies for this vacancy.
Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions.
We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.
Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.
Salary Range (pro rata if part time)
CGL points 23 to 28 (£28,557.79 - £32,802.41)
Interview Date
30/7/2026
Closing Date
22/7/2026
This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.
Our mission is to help people change the direction of their lives, grow as individuals, and live life to its full potential.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At Bluesci, we believe that everyone deserves good mental health and wellbeing. Our staff and volunteers, many of whom have experienced our services, collaborate with individuals and their communities to help them achieve their aspirations and wellness.
Bluesci operates across the borough of Trafford from four Wellbeing Centres, offering arts, cultural and volunteering opportunities, social prescribing, talking therapies, and group support. We partner with Greater Manchester Mental Health NHS Trust (GMMH) to deliver Trafford Neighbourhood Mental Health Service and with Trafford Libraries to co-deliver library services from two of our centres. Bluesci at Night offers a safe, welcoming space for people 365 nights a year, and we also provide Smoking Cessation Support.
Peer support Workers hold a key position in the Trafford Living Well service, working with individuals and groups, to help people to reach their individual recovery goals.
Peer support workers support individuals to establish greater control over their lives, helping to identify aspects of life that give meaning, hope, value and purpose whilst recognising that everyone’s recovery is a uniquely personal process.
As an integral and valued member of the multi-agency team, the post holder will support team members by role modelling and using lived experience of mental health services to shape the service's quality.
We particularly welcome applications from people with lived experience of mental health challenges. It is important that applicants are at a stage in their recovery where they feel able to use their experiences safely and appropriately to support others.
working collaboratively with individuals and communities to help them achieve their aspirations and improve their health and wellbeing
The client requests no contact from agencies or media sales.
Overview
Do you want to work for a caring organisation that believes in people?
Do you want to make a difference?
This exciting new role provides an opportunity to work within a Whole Family Recovery Service as a Recovery Coordinator for the Family Support and Safeguarding Team (FSST).
At Change Grow Live we believe that whole family-based approaches to substance misuse support and recovery have the potential to have a greater impact on reducing harms and increasing resilience for individuals, families, and communities. Therefore, providing support to families is a real priority for us to ensure that our services are truly person centred and family focussed.
With this role you’ll be working as part of Family Support and Safegurarding team within Gedling Children's Social Care. This is a fixed term contract until 31st March 2027
Working as part of the new multi-disciplinary safeguarding teams (FSST) alongside Children’s Services, Domestic Abuse services and Mental Health, the Recovery Coordinator will coordinate a package of support and care to the adult substance user, enabling them to improve safety and resilience, in relation to substance use and the associated safeguarding risks.
Where: Gedling
Full-Time Hours: 37.5 per week
Contract: Fixed-Term contract that ends 31st March 2027
* Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours
Responsibilities
About the role:
-
Working as part of a multi-disciplinary safeguarding team to provide appropriate co-ordination and interventions that help to reduce the impact of substance use. Types of interventions to include, engagement and assessment, time focussed whole family, group and 121 psychosocial based.
-
Undertaking direct work with families and parents, utilising recognised evidence-based interventions that build resilience and enable positive changes to family functioning.
-
Supporting the effective safeguarding of families through contribution to multi-agency plans, timely identification of risks, vulnerabilities and responding accordingly via appropriate assessment, safety planning and onward connection and referrals to the relevant services where required.
-
To work closely with local Social Care Teams and other associated family support services
-
To promote family members involvement to improve outcomes for children.
-
To provide effective case co-ordination for all the family in support of the children’s Child Protection or Child in Need Plan.
-
Active participation in agreed supervision and development meetings.
- Review ongoing care and support liaising closely with the full range of specialist workers across the multi-disciplinary team both within CGL Nottinghamshire and the Family Safeguarding Team
About you:
- Experience of working with families with complex problems in one or more of the following fields: social work; youth offending; substance misuse; probation; health; family work; education; youth and community
- Ability to manage behaviors of distress in a calm and professional manner
- Knowledge of current legislation surrounding young people, families and safeguarding practice. Eg - the Adfam and Think Family reports
- Sound working knowledge of Child Protection
- Sensitivity in working with complex and diverse cultural family issues
- Experience of working with families and individuals where children have a Child Protection or Child in Need Plan in place.
- Experience of delivering training and groupwork
- Sound working knowledge of the impact of hidden harm, honor based violence, child sexual exploitation and FGM
What we will give to you:
- 25 days holiday (+ bank holidays) rising by 1 day for each years’ service “Capped at 30 days”
- Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme
- Contributory pension scheme
- Several benefits incl. discounts for shopping, cinema, holidays, etc.
- A friendly and supportive team
- Training, career development & progression opportunities
Our values are to be compassionate, open and bold. If this sounds like you we’d love to hear from you so click apply.
The postholder must demonstrate a strong understanding of and commitment to best safeguarding practice.
This role will cover operational sites as required, including community locations and family homes.
This includes working with adults with a history of substance misuse.
Direct applications only we will not be engaging agencies for this vacancy.
Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions.
We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.
Salary Range (pro rata if part time)
CGL points 23 to 28 (£28,557.79 - £32,802.41)
Interview Date
30/7/2026
Closing Date
22/7/2026
This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.
Our mission is to help people change the direction of their lives, grow as individuals, and live life to its full potential.
Job Description
Reports to: CEO and Board of Trustees
Line management: none
Checks: Enhanced DBS and two references
Purpose
The Project Manager & Systems Implementation Lead will lead a programme of organisational and systemic change across DATUS, supporting the organisation to move from largely paper-based, informal and inconsistent working practices towards a more structured, reliable and digitally enabled system of operations.
The postholder will work with the CEO, senior managers and the Organisation and Governance Consultant to implement agreed organisational systems, processes and priorities across DATUS. This will include supporting the practical development and day-to-day use of systems such as SharePoint, client records, finance processes, reporting tools, action trackers, governance documents and operational workflows.
The role is focused on turning agreed organisational systems into everyday practice. The postholder will support managers and staff to use systems consistently, identify barriers to implementation, ensure agreed actions are followed through, and escalate risks where systems are not being used or delivery is drifting.
This is a senior implementation role. The postholder will have delegated authority to monitor implementation, challenge drift, request updates, support problem-solving and escalate risks. They will need to work with managers constructively and confidently, without relying on formal line-management authority.
The role does not set the strategic direction of services, replace the authority of service managers, or redefine DATUS’s peer-led model of delivery. Responsibility for service delivery remains with service managers and programme leads. The purpose of this role is to strengthen organisational reliability so that DATUS can grow, evidence its work, meet funder and governance requirements, and protect the integrity of its peer-led approach.
Key Responsibilities
Systems Implementation
- Coordinate the design, testing, implementation, embedding and ongoing improvement of agreed organisational systems, operational frameworks and processes across DATUS.
- Work with the CEO, Organisation and Governance Consultant, senior managers and relevant staff to ensure new systems are practical, usable and aligned with organisational priorities.
- Support the implementation of key systems, including client records, finance processes, SharePoint, reporting tools, action trackers, governance documents and other operational workflows.
- Ensure new systems and applications are properly documented, maintained and managed once implemented.
- Develop practical guidance, templates, processes and tools to support consistent use across the organisation.
- Identify practical barriers to implementation and work with teams to resolve them.
Embedding & Adoption
- Work with Heads of Service, managers and staff to embed agreed systems into everyday practice.
- Ensure staff are trained, supported and confident in using organisational systems.
- Reinforce consistent ways of working across programmes and teams, while recognising the different practical needs of each service.
- Gather feedback from staff and managers to identify what is working, what is not working, and what needs to be improved.
- Support a culture where systems are used to strengthen delivery, accountability and learning, not simply to create paperwork.
Delivery Assurance
- Maintain oversight of agreed organisational priorities, implementation plans, actions and milestones.
- Track progress against agreed deliverables and ensure actions are completed, followed up or escalated where necessary.
- Hold short, structured check-ins with managers and staff responsible for delivery to confirm priorities, review progress, identify barriers and agree next steps.
- Challenge drift constructively where agreed systems are not being used or actions are not progressing.
- Maintain clear action logs, risk logs and implementation trackers so that commitments are visible and followed through.
Organisational Coordination
- Maintain visibility of operational activity across DATUS and support clear communication between leadership and operational teams.
- Help managers and teams understand how their work connects to wider organisational priorities, funder requirements and governance expectations.
- Support coordination across programmes so that systems, reporting and operational processes are aligned rather than fragmented.
Reporting & Escalation
- Provide regular updates to senior leadership on implementation progress, risks, barriers, adoption issues and system effectiveness.
- Escalate issues where delivery is not on track, where risks are not being managed, or where agreed systems are not being used.
- Support clear evidence of progress for internal governance, funders, commissioners and organisational learning.
Performance & Systems Integration
- Work closely with the Performance & Finance Lead to align finance systems, client data systems, KPI reporting and organisational dashboards.
- Ensure systems support accurate, timely and useful data capture, including outcome tracking, pathway reporting and recovery intelligence.
- Support the development of dashboards, reports and practical management information that helps DATUS understand performance and improve delivery.
Policies, Procedures & Governance
- Support the development, implementation and review of organisational policies, procedures and governance frameworks.
- Translate policies into practical processes that staff can understand and use.
- Monitor compliance with agreed processes, identify gaps and support managers to address them.
- Ensure governance documents, templates and procedures are kept organised, accessible and up to date.
Continuous Improvement
- Identify where systems are not working effectively and support practical improvements.
- Work with leadership, managers and staff to refine systems and processes based on evidence and feedback.
- Promote a culture of continuous improvement, follow-through and shared organisational learning.
Person Specification
Qualifications and Training
Essential
- Relevant management, operations, systems implementation, project management or change management qualification, or significant equivalent experience.
- Evidence of using structured project management approaches in practice, including planning, risk management, action tracking, implementation monitoring and review.
- Strong working knowledge of Microsoft 365, including SharePoint or equivalent document management / collaboration systems.
Desirable
- Formal project management qualification or training, such as PRINCE2, APM, Agile, Lean, Scrum or equivalent.
- Training or qualification in change management, business improvement, systems implementation, governance, data management or operational management.
- Training in data protection, information governance, safeguarding systems or quality assurance.
Experience
Essential
- Significant experience leading or coordinating the implementation of organisational systems, processes or operational frameworks across multiple teams.
· Experience leading or significantly supporting the move from paper-based, spreadsheet-based, informal or inconsistent working practices into structured digital systems and agreed organisational workflows.
- Experience implementing or improving systems such as SharePoint, client record systems, CRM systems, finance systems, reporting tools, action trackers or workflow processes.
- Experience tracking organisational priorities, actions, risks, issues and milestones, and ensuring agreed work is completed.
- Experience working across teams where delivery depends on influence, coordination and constructive challenge rather than direct line-management authority.
Desirable
- Experience working in the third sector, health and social care, addiction/recovery, homelessness, mental health, criminal justice, community development or other relational services.
- Experience supporting services with funder, commissioner, quality, audit or compliance reporting.
- Experience working with peer-led, lived-experience-led or community-based models of delivery.
Skills and Knowledge
Essential
- Strong organisational skills, with the ability to create order, track detail and keep multiple workstreams moving.
- Ability to translate organisational priorities into practical systems, workflows, templates and day-to-day routines.
- Strong IT skills, including Microsoft Office, Microsoft 365, operational tracking systems, case management systems, CRM systems and finance systems.
- Ability to identify where systems are failing, where staff are struggling, and where risks are emerging.
- Strong communication skills, including the ability to explain systems clearly to staff with different levels of confidence and technical ability.
- Ability to produce clear written reports, action logs, process notes, implementation plans and senior leadership updates.
- Good understanding of confidentiality, data protection and the importance of accurate records in services working with vulnerable adults.
- Ability to support dashboard development, management information and real-time reporting.
- Understanding of governance, compliance, quality assurance and continuous improvement in a third-sector or public-service environment.
Personal Attributes
Essential
- Organised, structured and methodical, without being rigid or bureaucratic.
- Practical, calm and solution-focused.
- Confident enough to challenge drift, but mature enough to do it constructively.
- Able to work collaboratively without needing formal authority over others.
- Able to simplify complexity rather than create unnecessary process.
- Respectful of peer-led, lived-experience-led and community-based ways of working.
- Non-judgemental, reflective and open to personal change.
- Willing to learn about addiction, recovery, social exclusion and the DATUS peer model
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Help us lead a safe, seamless front door into support for people affected by gambling harm.
At Betknowmore UK, we work to prevent and reduce gambling-related harm through support, education, training and community engagement. As our Triage Team Manager, you'll lead the function that determines how quickly and safely people in crisis get the help they need.
We're looking for an experienced people manager to lead our triage team, overseeing referrals from first contact through to onboarding, ensuring every assessment is thorough, every risk is managed, and every service user is guided into the right support without delay.
Working closely with the Referral Leads and colleagues across the organisation, you'll drive continuous improvement of our triage processes, keep our data and CRM systems robust, and build strong relationships with partners so people never fall through the gaps.
What you'll be doing
- Leading the day-to-day operation of the triage function, ensuring referrals are processed safely, efficiently and to a high standard
- Managing and supporting a team of Referral Leads, providing supervision, guidance and performance oversight
- Overseeing service user onboarding, including assessment, safety management and safeguarding practice
- Monitoring waiting lists and service capacity, taking action to manage demand
- Overseeing our CRM system (Airtable), ensuring data accuracy, accessibility and integrity
- Producing monthly and quarterly reports, using data to identify trends, risks and opportunities
- Building operational relationships with delivery partners, and representing Betknowmore UK at MDTs, meetings and sector events
- Fostering a collaborative, psychologically safe team environment
What we're looking for
We're interested in hearing from candidates who have:
- Experience working in addiction, mental health or similar support services
- Experience comprehensively assessing risk and needs
- Experience managing or supervising staff and volunteers
- Experience working collaboratively with partners and stakeholders across different sectors and disciplines
- Strong organisational skills and the ability to manage a busy referral pipeline
- A solid understanding of confidentiality and data protection
Experience with gambling and gambling harm would be advantageous, as would a Level 3 Safeguarding qualification, experience improving service delivery processes, familiarity with CRM/data systems such as Airtable, and experience producing reports to inform decisions.
Why join us?
You'll be joining a growing charity making a real difference to people's lives, leading a team at the heart of how we keep people safe and get them the right support, quickly.
We support and provide information to those harmed by gambling, whilst raising awareness of gambling’s potential harms through education and training
The client requests no contact from agencies or media sales.
As a Peer Worker, you will use your lived experience of mental health and recovery to provide person-centred, compassionate support, empowering individuals to achieve their recovery goals and improve their wellbeing.
What you’ll do
- Deliver personalised 1:1 interventions, helping individuals identify their strengths, set meaningful recovery goals, and access the services and community resources that best meet their needs.
- Use your lived experience to build trusting, authentic relationships, providing hope, encouragement, and practical support while promoting recovery, resilience, and independence.
- Advocate for individuals, supporting them to navigate services, develop self-management skills, increase social inclusion, and make informed choices about their recovery journey.
See job pack for full details and the person specification
We endeavour to make sure that everyone with a mental health or emotional issue has somewhere to turn for advice and support.



The client requests no contact from agencies or media sales.
Make a difference in Luton, Bedfordshire and Central Bedfordshire.
Recovery Lounge Manager
Reference: 665
Reporting to: Operational Crisis Services Manager
Location: Mind BLMK HQ, Flitwick (As Needed) with travel expected to Bedford, Biggleswade, Luton & Leighton Buzzard sites up to 5 nights per week (rota to be managed by line manager as per business need).
Contract type: Permanent
Contracted hours: 35.25 per week
Work Pattern: Evening-focused work (5pm–11pm)
Salary: £28,581.08 per annum, actual for 35.25 hours per week (£30,000 per annum, F.T.E)
This is a dynamic, hands-on leadership role at the heart of crisis prevention across Luton, Central Bedfordshire and Bedfordshire. You will oversee the Recovery Lounge at a variety of locations (Leighton Buzzard, Luton, Bedford, and Biggleswade), guiding teams to deliver safe, responsive, and person-centred support in partnership with our stakeholders.
You will be a visible, motivating manager, supporting your team on the ground, building strong partnerships, and ensuring every service user who walks through the door feels heard, supported, and empowered to manage the challenges they present with.
About Us:
Mind BLMK works across our communities to support positive mental health and wellbeing. Working closely with a range of partners, we offer a number of activities from our wellbeing centres and local venues to make a difference to the mental health and wellbeing of people in Bedfordshire, Luton and Milton Keynes, and our aim is to make sure that no-one has to face a mental health problem alone.
About the Recovery Lounge Service:
Between 5pm and 11pm, when many services close, managing mental health challenges can become more difficult, this is where our Recovery Lounges come in. The Recovery Lounges offer immediate, open access support, providing a compassionate, and non-judgmental space for people experiencing mental distress. With no appointment necessary, service users can access a community built on prevention and crisis support.
What You’ll Be Doing
Managing Recovery Lounges
- Manage the delivery of a high-quality, responsive Recovery Lounge service across multiple sites
- Support individuals in distress—preventing escalation, de-escalating crisis, and promoting recovery
- Carry out assessments and provide 1:1 support when needed
- Ensure seamless pathways within statutory and crisis services
Inspire and Empower Your Team
- Lead, support, and develop a team of staff and volunteers across multiple sites
- Create a positive, supportive culture where people thrive
- Manage rotas, ensure safe staffing levels, and step in when needed
- Deliver regular supervision, guidance, and development opportunities
Business Quality, Safety & Impact
- Champion best practice in safeguarding, health & safety, and service delivery
- Monitor performance, outcomes, and service data to drive continuous improvement
- Ensure compliance with organisational standards and contract requirements
Build Community Connections
- Act as a spokesperson for the service
- Develop partnerships with local organisations and community groups
- Strengthen pathways and signposting options for service users
What Makes This Role Different
This isn’t a 9–5 management role. It’s flexible, fast-paced, dynamic and deeply rewarding.
- Evening-focused work (5pm–11pm) when your impact is greatest
- Hybrid leadership—on-site, in the community, and at HQ in Flitwick
- Direct impact supporting people in local communities
About You
You will ideally be an experienced, compassionate leader who thrives in dynamic environments. You bring both structure and empathy to the role, to support people in crisis while leading teams with confidence.
You’ll likely have:
- Experience leading teams such as a service manager role and delivering frontline services in crisis management
- A strong background in mental health support and assessing need
- The ability to build relationships across organisations and communities
- Confidence working in fast-paced, emotionally complex situations
- A proactive, solutions-focused mindset to manage a fast-paced service working alongside NHS colleagues, CMHT, MHLT, A&E, Ambulance and Police Services
Entitlements/benefits:
- 25 days (pro rata) Annual Leave plus Bank Holidays (pro rata)
- Auto-enrolment NEST pension scheme (employer contributes 3%, employee contributes 5%)
- Optional Health Plan
- Discounts available through Blue Light Card & Tickets for Good
- In-house and external Learning and Development as appropriate for the role.
- Flexible Working On request (in line with Mind BLMK policy on Right to Request Flexible Working)
If you have a passion for working in mental health and possess the required skills, we would love to hear from you.
Closedown: 5pm on Wednesday 22nd July
Please note: We reserve the right to close this advert early if enough suitable applicants apply.
Start date: ASAP
Candidates may also be searching for similar roles such as: Service Manager, Service Lead, Team Leader, Mental Health Manager, Recovery Manager, Crisis Café Manager, Sanctuary Manager.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
We are proud to be an inclusive employer and actively promote equality, diversity and fairness. We welcome applications from everyone regardless of background or circumstances.
Mind BLMK has been committed to the Mindful Employer charter and the Disability Confident Employer Scheme since 2008.
Please note: Mind BLMK follows Safer Recruitment practices and we are committed to safeguarding and promoting the welfare of children and vulnerable adults. Therefore all our roles are subject to an enhanced Disclosure and Barring Service (DBS) check.
No agencies please.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Service Manager
Location: Bury
Salary: £36,500
Contract Type: Permanent
Please note, this is an on-site role only. Due to the nature of our Refuges and Outreach services, it is essential that our teams are present and accessible, enabling us to provide safe, responsive and high-quality support to those who need us most.
This post is open to women only as permitted under Schedule 9, Part 1 of the Equality Act 2010.
About Safenet
We provide domestic abuse services across the Northwest of England, including refuges for women and children, safe houses for men, community support, and extra support for those facing addiction, mental health, or other issues.
We understand the serious impact domestic abuse can have, especially on health and wellbeing, and provide support and guidance to help survivors live safely and securely.
Safenet is part of the Calico Group. Here’s what makes The Calico Group unique: each of our specialist companies collaborates and innovates together to have a greater impact than they could alone.
Our shared vision, flexible group structure, and expanding range of services help us adapt to the fast-changing environment and times in which we work.
“A future where everyone can live safe, happy and healthy lives free from abuse, violence and exploitation in their homes, streets and communities.”
About the role
As Service Manager – Safe Accommodation, you will lead the operational delivery of refuge and other safe accommodation services for adult survivors, children and young people. Working closely with the Area Operational Lead and as part of the Senior Leadership Team, you will provide practical, values-led leadership to frontline teams, ensure accommodation is safe, well-managed and responsive, and oversee high-quality, trauma-informed and survivor-led support. You will also play a key role in housing management, performance oversight, partnership working and ensuring services remain compliant, effective and sustainable.
Key responsibilities
- Lead the day-to-day operational delivery of refuge and safe accommodation services, ensuring support is safe, timely, trauma-informed and survivor-led.
- Provide effective leadership, supervision, reflective practice and case management oversight to staff, supporting wellbeing, accountability and professional development.
- Oversee referrals, admissions, allocations and move-on processes to ensure survivors receive an appropriate, equitable and responsive service, with risk managed effectively throughout their stay.
- Monitor service quality, performance, occupancy, voids and outcomes through audits, data, survivor feedback and reporting, and use this insight to drive continuous improvement.
- Ensure compliance with safeguarding, housing management, health and safety, legal, contractual and organisational requirements, maintaining accurate oversight of governance and risk.
- Build and maintain strong partnerships with statutory, voluntary and community organisations to strengthen referral pathways into and out of safe accommodation and improve outcomes for survivors.
- Plan rotas, cover arrangements and on-site presence to ensure safe staffing levels across services, including 24-hour provision and out-of-hours on-call support where required.
- Contribute to strategic development, identifying emerging need, supporting service improvement and helping to shape high-quality, inclusive and psychologically informed accommodation-based support.
For further information about the role, please visit the Role Profile.
What we are looking for
We welcome applicants from a range of relevant backgrounds; direct refuge experience is not essential, but you do need to bring credibility, confidence and compassion from related fields.
You might come from:
- Substance misuse or addiction recovery services
- Trauma‑informed women’s services
- Mental health or psychologically informed environments (PIE)
- Housing or supported accommodation with complex needs
You will bring:
We believe in recruiting for potential as well as experience. Our ideal candidate will have:
Essential:
- Experience of managing or leading teams within domestic abuse, housing, supported accommodation, social care or a related support environment.
- Strong knowledge of domestic abuse, trauma-informed practice, safe accommodation, safeguarding for adults and children, and risk management in complex cases.
- Ability to provide effective supervision, case oversight and reflective support that promotes staff wellbeing, professional curiosity and high-quality accommodation-based practice.
- Experience of performance monitoring, report writing and using data, feedback, occupancy information and outcomes to support service improvement.
- Ability to build positive working relationships with statutory, voluntary and community partners and represent the organisation confidently in multi-agency settings.
- Excellent communication, organisational and IT skills, with the ability to manage competing priorities, coordinate rotas and maintain accurate records and reporting.
- Commitment to equality, inclusion and survivor-led practice, with the ability to model Safenet and Calico values in day-to-day leadership.
Desirable:
- ILM, CMI or another relevant management qualification, or evidence of continued professional development in leadership.
- Experience of service development, project delivery, change management or supporting new initiatives within refuge, housing or support service settings.
- Knowledge of Women’s Aid National Quality Standards, safe accommodation duties and relevant legislation and frameworks relating to domestic abuse, housing and safeguarding.
- Understanding of budget monitoring, contract requirements, housing-related processes or income maximisation within a commissioned or grant-funded service.
If you share our values and are ready to grow through continuous learning, development, and the support of a dedicated team, we want to hear from you!
Essential Core Skills
Health & Safety Awareness
All our employees are required to work in a safe way, wear appropriate personal protective equipment (PPE), and keep themselves, other colleagues and customers safe. You will be expected to update your knowledge and skills on Health & Safety if successful in your application.
Safeguarding
We work with adults and children who may be ‘at risk’ and expect colleagues to work in a way which protects the people we support from harm. Our colleagues are expected to identify people ‘at risk’ and confidently report any Safeguarding concerns as appropriate within the service.
Digital
Across our services, we use a range of technology and systems and expect colleagues to use them effectively and safely following cybersecurity and data protection principles (UK GDPR). Full training on specific systems is provided but a willingness to learn and develop is essential.
Equality, Diversity, and Inclusion (EDI)
The Calico Group welcomes diversity and champions the rights of those in society who may be marginalised. Our employees are expected to be inclusive, embracing those from different backgrounds to develop a fairer society.
If you share our values and are ready to grow through continuous learning, development, and the support of a dedicated team, we want to hear from you!
What’s in It for You?
At The Calico Group, we value our people and offer a supportive, inclusive culture alongside fantastic benefits:
- Bravo Benefits – Exclusive discounts at popular high street brands including many retailers and restaurants.
- Westfield Health – Our company funded cash plan, with access to a Doctor 24/7 – for you and your dependents.
- Mental Health Support – Access emotional and mental well-being services through Spectrum.
- Cycle to Work Scheme – Save on commuting costs while staying active.
- Pension Options – with employer pension contributions.
- Life Assurance – Peace of mind for you and your loved ones.
- Financial Advice – Expert guidance to help manage your finances.
- Recognition Awards – Celebrate your achievements with our recognition programs.
- Meaningful learning and development programmes with regular focus on your individual growth.
- Gym Membership Discounts – Stay fit with local gym access.
- One Calico Events – Connect and unwind at our employee social gatherings.
- Paid Professional Fees – We’ll cover the cost of professional subscriptions so you can continue growing your career.
And much more! We also offer enhanced holidays, sickness, maternity, and paternity options, ensuring you feel supported when you need it most.
How to Apply
Click Apply Now to complete your application online. Applications close on 19/07/2026
We can’t wait to welcome you to our team!
This post is open to women only as permitted under Schedule 9, Part 1 of the Equality Act 2010.
SafeNet is working towards Equal Opportunities for all and actively encourages applications from disabled, ethnic minority and LBGTQI+ women who are under-represented. SafeNet is a Registered Charity No. 1091544 and a Company Limited by Guarantee No. 3860803.
Inclusive Hiring at Calico
We’re committed to creating a workplace where everyone feels valued and can thrive. If you need any adjustments during the recruitment process or would like to discuss accessibility, please let us know.
Our Commitment to Safeguarding
The Calico Group is committed to safeguarding and promoting the welfare of all our customers employees, and volunteers. Successful candidates will be subject to a DBS check (Disclosure and Barring Service) and appropriate pre-employment checks in line with our safeguarding policies.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Service Manager – Women’s Recovery Refuge
Location: Burnley – on site.
Hours: Full time, including participation in an on‑call rota
Contract: Permanent
Please note, this is an on-site role only. Due to the nature of our Refuges and Outreach services, it is essential that our teams are present and accessible, enabling us to provide safe, responsive and high-quality support to those who need us most.
This post is open to women only as permitted under Schedule 9, Part 1 of the Equality Act 2010.
About the service
Safenet delivers specialist services across Lancashire and Greater Manchester, supporting adults and children affected by domestic abuse through safe accommodation, community services, recovery support and prevention work.
This role is based at Jane’s Place which provides 24‑hour accommodation and specialist support for women who are experiencing domestic abuse and who want to address substance use, mental ill‑health, or other complex needs as part of their recovery journey.
At Jane’s Place, many of the women we support have been excluded elsewhere. We don’t see “complexity” as a problem to manage, but as a response to trauma – and recovery as something that happens in healthy relationships, community, safety and hope.
This service sits at the intersection of domestic abuse, addiction recovery and mental health, and we are proud to offer a psychologically informed, trauma‑responsive environment where women are supported to rebuild their lives on their own terms.
About the role
As Service Manager, you will lead and be accountable for the refuge and lead a skilled, compassionate team delivering round‑the‑clock support to women and their children.
You will be a values‑led leader who understands recovery, trauma and risk, and who can balance clarity and accountability with warmth, curiosity and care.
You will:
- Lead and support a multidisciplinary refuge team working with women affected by domestic abuse, substance misuse and mental ill‑health
- Create a culture of psychological safety, reflective practice and trauma‑informed care
- Oversee the safe delivery of a 24‑hour residential service, including participation in an on‑call rota
- Ensure high standards of safeguarding, risk management, and housing management
- Work in partnership with recovery services, mental health providers, criminal justice partners and local authorities
- Support staff to hold hopeful, recovery‑focused relationships with women, even where progress is non‑linear
- Use lived experience insights, feedback and data to continually shape and improve the service
This is a hands‑on leadership role for someone who believes deeply in capacity for change and recovery – even in the most challenging circumstances.
We’re looking for someone who…
We welcome applicants from a range of relevant backgrounds; direct refuge experience is not essential, but you do need to bring credibility, confidence and compassion from related fields.
You might come from:
- Substance misuse or addiction recovery services
- Trauma‑informed women’s services
- Mental health or psychologically informed environments (PIE)
- Housing or supported accommodation with complex needs
You will bring:
- Experience of leading and developing staff teams in high‑pressure, emotionally demanding services
- A strong understanding of domestic abuse, recovery, and trauma
- Knowledge of harm reduction, recovery‑focused approaches and systems change
- Confidence managing risk, safeguarding and complex decision‑making
- The ability to hold boundaries without losing humanity
- A commitment to women‑only, feminist and survivor‑informed practice
For further information about the role, please visit the Role Profile.
Essential Core Skills
Health & Safety Awareness
All our employees are required to work in a safe way, wear appropriate personal protective equipment (PPE), and keep themselves, other colleagues and customers safe. You will be expected to update your knowledge and skills on Health & Safety if successful in your application.
Safeguarding
We work with adults and children who may be ‘at risk’ and expect colleagues to work in a way which protects the people we support from harm. Our colleagues are expected to identify people ‘at risk’ and confidently report any Safeguarding concerns as appropriate within the service.
Digital
Across our services, we use a range of technology and systems and expect colleagues to use them effectively and safely following cybersecurity and data protection principles (UK GDPR). Full training on specific systems is provided but a willingness to learn and develop is essential.
Equality, Diversity, and Inclusion (EDI)
The Calico Group welcomes diversity and champions the rights of those in society who may be marginalised. Our employees are expected to be inclusive, embracing those from different backgrounds to develop a fairer society.
If you share our values and are ready to grow through continuous learning, development, and the support of a dedicated team, we want to hear from you!
What’s in It for You?
At The Calico Group, we value our people and offer a supportive, inclusive culture alongside fantastic benefits:
- Bravo Benefits – Exclusive discounts at popular high street brands including many retailers and restaurants.
- Westfield Health – Our company funded cash plan, with access to a Doctor 24/7 – for you and your dependents.
- Mental Health Support – Access emotional and mental well-being services through Spectrum.
- Cycle to Work Scheme – Save on commuting costs while staying active.
- Pension Options – with employer pension contributions.
- Life Assurance – Peace of mind for you and your loved ones.
- Financial Advice – Expert guidance to help manage your finances.
- Recognition Awards – Celebrate your achievements with our recognition programs.
- Meaningful learning and development programmes with regular focus on your individual growth.
- Gym Membership Discounts – Stay fit with local gym access.
- One Calico Events – Connect and unwind at our employee social gatherings.
- Paid Professional Fees – We’ll cover the cost of professional subscriptions so you can continue growing your career.
And much more! We also offer enhanced holidays, sickness, maternity, and paternity options, ensuring you feel supported when you need it most.
This post is open to women only as permitted under Schedule 9, Part 1 of the Equality Act 2010.
SafeNet is working towards Equal Opportunities for all and actively encourages applications from disabled, ethnic minority and LBGTQI+ women who are under-represented. SafeNet is a Registered Charity No. 1091544 and a Company Limited by Guarantee No. 3860803.
Inclusive Hiring at Calico
We’re committed to creating a workplace where everyone feels valued and can thrive. If you need any adjustments during the recruitment process or would like to discuss accessibility, please let us know.
Our Commitment to Safeguarding
The Calico Group is committed to safeguarding and promoting the welfare of all our customers employees, and volunteers. Successful candidates will be subject to a DBS check (Disclosure and Barring Service) and appropriate pre-employment checks in line with our safeguarding policies.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
As Senior Manager: Community Wellbeing Services, you will hold leadership responsibility for key services including Community Connections, Safe Haven and Counselling, ensuring they are safe, effective, high-quality and aligned within a coherent organisational approach. This is a senior leadership role accountable for the strategic direction, operational performance and integration of Catalyst’s community-based services and partnerships across Surrey.
Beyond service oversight, you will lead the development of a connected and responsive community offer, ensuring Catalyst’s services operate as part of a wider network of provision across Surrey. You will play a central role in shaping how services connect with each other and with external partners to create clear, accessible and holistic pathways for clients.
You will lead the development of a coherent community wellbeing operating model, ensuring clarity of roles, responsibilities and pathways across services.
You will define and drive what partnership working means at Catalyst, building strong, visible relationships across the VCSE sector, statutory services and local networks, and ensuring Catalyst is a trusted, active and vibrant presence within local communities.
A key focus of the role is ensuring consistent quality, strong safeguarding practice and effective performance across diverse community settings, supported by clear standards, oversight and continuous improvement.
You will be expected to be highly visible and present across services and partnerships, maintaining close connection to delivery, staff, communities and stakeholders.
Location: Nankeville Court, Woking (hybrid), with regular presence across community sites, partner organisations and Catalyst locations
Salary: £41,000-£45,000
Hours: 35 hours
Contract type: Permanent
About the organisation
Through Community, Specialist and Outreach services, we support recovery, mental health, and wellbeing—together, every step of the way.
About you
We are looking for an experienced, values-led leader with a strong background in community-based mental health, wellbeing, social care, counselling, community development or a related field. You will bring significant experience of leading staff and services in complex community settings, with the ability to balance strategic oversight with close connection to frontline delivery.
You will have strong safeguarding knowledge, sound professional judgement and experience of managing risk within multi-agency and community contexts. Confident working in partnership, you will be able to build trusted relationships across the VCSE sector, statutory services and local networks, influencing others and supporting joined-up, accessible pathways for clients.
You will be emotionally intelligent, resilient and inclusive in your leadership style, able to lead teams through change while maintaining clarity, professional boundaries and a strong focus on quality. You will be comfortable using data and insight to inform service improvement, performance and decision-making, and will be able to maintain a visible presence across services, partnerships and community settings.
A commitment to equality, diversity, inclusive practice and trauma-responsive services is essential, along with the ability to travel regularly across Surrey and work flexibly across multiple sites.
Please refer to the job description for a full breakdown of the key responsibilities and person specification.
Benefits
- 26 days annual leave plus bank holidays (increasing with service)
- Pension scheme and access to Simply Health (including optical, dental, counselling sessions)
- Birthday leave, employee discounts, and flexible working where possible
- Supportive probation, sick pay after probation, and wellbeing/EAP resources
Safeguarding & Checks
- This role is subject to a basic DBS check.
- A past history of drug/alcohol issues or criminality will not necessarily exclude you from this role; we encourage applications from people with lived experience where appropriate.
- All applicants must have a valid right to work in the UK.
Catalyst Support is an equal opportunities employer. We celebrate difference and are committed to fairness, accessibility, and inclusion throughout recruitment and employment.
We welcome requests for reasonable adjustments at any stage of the process.
Please note that we may close this vacancy early if we receive a high volume of suitable applications.
Please submit your CV and a cover letter setting out how your skills and experience align with the requirements of this role.
The client requests no contact from agencies or media sales.
About the role:
People need more than a service that opens the door — they need a team that can stay alongside them when trust is low, risk is high and change takes time.
At Single Homeless Project (SHP), our Lewisham Vulnerable Adults Accommodation Service (LVAAS) provides safe accommodation and specialist support for adults experiencing multiple disadvantage, including rough sleeping, mental ill-health, substance use, offending, street activity, antisocial behaviour and exclusion from essential services. As Team Manager, you will play a key role in helping the service remain steady, responsive and ambitious for people who may have been let down by systems before.
Working closely with the Service Manager, you will support the day to day leadership of the service, guiding frontline staff, volunteers and peer mentors to deliver support that is trauma-informed, strengths-based and focused on recovery, safety and move on. You will help maintain clear standards across safeguarding, risk, housing management, support planning, partnership working and service performance, while creating a team culture where staff feel equipped, accountable and able to do challenging work well.
This is a varied and purposeful leadership role, with space to shape practice, strengthen partnerships across the Lewisham pathway and contribute to continuous service improvement. In return, SHP will support you to develop your leadership, deepen your practice knowledge and grow within an organisation committed to ending homelessness and creating lasting change.
About you:
- You bring experience of leading, supervising or coordinating staff in supported housing, homelessness, health, social care or a similarly complex frontline setting.
- You understand that people’s lives do not fit neatly into boxes, and you are confident supporting teams to work with trauma, mental ill-health, substance use, rough sleeping, offending and complex risk.
- You lead with both heart and backbone — able to support, coach and encourage staff while holding clear standards around safeguarding, housing management, recording and service delivery.
- You can stay calm and purposeful when situations escalate, helping others think clearly, respond safely and keep the person at the centre of the work.
- You know that no service can do this work alone, and you are confident building strong relationships with partners, commissioners, statutory services and community organisations to create better routes forward for clients.
About us:
We’re London’s leading homelessness charity – and we get things done.
In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up.
We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own.
Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable.
We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.
Important info:
Closing date: Wednesday 15th July at midnight
Interview date: Thursday 23rd July online via Microsoft Teams
Please note there will be a second stage interview in service in Lewisham for suitable candidates
This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.
Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted or progressed.
Preventing homelessness, transforming lives.



The client requests no contact from agencies or media sales.