Senior support services coordinator jobs
The British Association for Behavioural & Cognitive Psychotherapies (BABCP) is the lead organisation for Cognitive Behavioural Therapy (CBT) in the UK and Ireland.
We are a growing organisation which aims to improve the mental health of people across the United Kingdom and the Republic of Ireland, through furthering research and good practice in CBT and related professions.
We have more than 25,000 members across the UK, Ireland and overseas, and a growing staff team, who work remotely. Our members are part of geographical branches and Special Interests groups.
We are looking for an experienced and legally qualified Legal Assessor to join BABCP in a senior role supporting our complaints and disciplinary framework. This is a key leadership position, providing expert legal and procedural advice to BABCP Panels, supporting the Complaints Team, and ensuring that complaints and disciplinary processes are conducted with fairness, consistency and integrity.
You will play a central role in maintaining public confidence in BABCP’s regulatory processes. This includes advising on law, procedure and evidence, overseeing casework quality, supporting hearings and panels in real time, and leading a multidisciplinary complaints team. The role would suit a confident legal professional with regulatory or disciplinary experience, strong leadership skills and a commitment to upholding professional and ethical standards.
The role is initially temporary for a 12-month period however, there is the possibility of it becoming permanent.
What you’ll be doing
- Providing legal and procedural advice to BABCP Panels and the Complaints Team, ensuring compliance with BABCP Complaints and Disciplinary Procedures.
- Advising Panels on matters of law, procedure, evidence, human rights and equality, ensuring adherence to the principles of natural justice and procedural fairness.
- Providing clear, real-time procedural advice during hearings and panel meetings.
- Reviewing complaints and case files to determine BABCP remit and potential breaches of BABCP Standards of Conduct, Performance and Ethics.
- Overseeing casework quality, progress and compliance with BABCP policies, PSA standards and accreditation requirements.
- Ensuring investigations and outcomes are proportionate, consistent and aligned with best practice.
- Reviewing or drafting determinations, recommendations and legally robust outcome letters, with appropriate references to legislation and case law.
- Liaising closely with the Complaints Team, including the Complaints Coordinator, Complaints and Resolution Manager, Legal Clerk, Presenting Officer and others to support effective case preparation, including evidence and witnesses.
- Line-managing the Complaints and Resolution Manager(s), Complaints Coordinator and Legal Clerk, or other staff within the complaint team, including supervision, appraisal, workload allocation and professional development.
- Providing leadership that supports continuous improvement, high standards of service and effective team working.
- Supporting the development, review and implementation of BABCP complaints and disciplinary policies, procedures and guidance.
- Delivering training to Panel Members and staff on legal, procedural and regulatory matters.
- Supporting governance arrangements and the work of the Standards and Ethics Committee.
- Ensuring compliance with data protection, confidentiality, equality and safeguarding requirements.
- Monitoring compliance with legal, ethical and regulatory standards and proactively identifying areas for improvement.
- Taking accurate minutes where required and undertaking ad-hoc governance and compliance duties as necessary.
What we’re looking for
- Qualified lawyer in England and Wales (Solicitor, Barrister or Chartered Legal Executive), regulated by a recognised professional body (SRA, BSB or CILEx Regulation).
- Proven experience working in a legal, regulatory or disciplinary context.
- Experience of UK regulatory, disciplinary or tribunal processes, including complaints handling or professional misconduct investigations.
- Experience managing, supervising and developing staff, including performance management and professional development.
- Demonstrable team leadership experience.
- Strong legal drafting, analytical and written communication skills.
- A strong understanding of data protection, confidentiality and professional ethics.
- Sound knowledge of human rights legislation, equality law and safeguarding principles in regulatory or disciplinary contexts.
- Strong IT skills, including Microsoft 365.
- Ability to work effectively within a multidisciplinary team and to give and receive constructive feedback.
- At least five years’ post-qualification experience (PQE) (desirable).
- Experience working with professional regulators (e.g. HCPC, GMC, NMC or other PSA-accredited registers) (desirable).
- Experience within psychotherapy, counselling or mental health regulatory environments (desirable).
How to apply
Send an up-to-date CV and covering letter no more than two pages no later than 11th January 2026. Interviews will be likely held within w/c 26th January 2026.
The covering letter should set out how you would meet each of the criteria from the person specification that are marked “Application”.
If you have not heard from us by 22nd January 2026, please assume that your application has not been successful on this occasion. We encourage you to keep an eye on our future vacancies and apply again, as we are always looking for talented individuals to join us.
The client requests no contact from agencies or media sales.
Thank you!
Location: HMP New Hall
Department: Prison delivery
Salary: £16,964 per annum
Hours: 21 hours (3 days a week)
Contract Type: Fixed Term Contract
Do you want to join an organisation committed to addressing illiteracy amongst people in prison?
Shannon Trust are delighted to be working with His Majesty’s Prison & Probation Service (HMPPS) and G4S to provide peer-led literacy and numeracy programmes across a number of prisons. We now have the opportunity to provide a service at HMP New Hall. Working closely with the prison and their staff, people in prison, Shannon Trust Team Members, this is an exciting role leading on the delivery and development of creative and exciting literacy initiatives and an ambitious Reading Strategy at HMP New Hall, maximising opportunities for people in prison to learn to read.
Ideally you will have some experience of prison settings underpinned by the ability to build relationships and personal qualities that include resilience, determination and a problem-solving approach.
This role will be prison-based. Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday (when full time) plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme. The biggest benefit though is our culture – our people really want to work for the organisation.
?We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions. These roles do require prison security clearance, so we will need to ask for details of any relevant criminal convictions before an offer of employment is finalised.
This is a fixed term contract until 5th June 2026
Interviews are planned for the 22nd January 2026.
Benefits: Standard Shannon Trust: Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme.
REF-225 665
Thank you!
Department: Prison delivery
Salary: £24,219
Hours: 28 hours
Contract Type: Fixed Term Contract
Do you want to join an organisation committed to addressing low literacy levels amongst people in prison?
Shannon Trust are delighted to be working with His Majesty’s Prison & Probation Service (HMPPS) to provide peer-led learning programmes at HMP Brixton. Working closely with the prison and their staff, people in prison, Shannon Trust volunteers and mentors, this post will lead the delivery and development of our prison-based reading and numeracy programme, maximising opportunities for people in prison to learn to read.
Ideally you will have some experience of prison settings underpinned by the ability to build relationships and personal qualities that include resilience, determination and a problem-solving approach.
This role is a fixed-term role until 2nd June 2026, with the opportunity to be made permanent subject to contract award.
The role will be prison-based. Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme. The biggest benefit though is our culture – our people really want to work for the organisation.
?We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions. These roles do require prison security clearance, so we will need to ask for details of any relevant criminal convictions before an offer of employment is finalised.
?Interviews are planned for 14th January 2026
Benefits: Standard Shannon Trust: Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme.
REF-225 666
Thank you!
- Provide inspirational leadership and clear strategic direction for the Freshly Greated CPP programme.
- Lead the implementation of the programme with creativity and a strong commitment to its aims and objectives.
- Develop and nurture the key partnerships in Great Yarmouth and beyond that support the programme’s sustainability and growth.
The Executive Director leads the Freshly Greated programme, working closely with the Freshly Greated Consortium, Arts Council England (ACE), freelancers, volunteer Community Producers and the wider local community. The Director manages a small, multi-disciplinary team and is responsible for the programme’s creative direction, partnership development, financial sustainability, evaluation, compliance and will also develop and lead an ambitious, co-created community-led arts and culture programme that has action research and evaluation at its core.
Freshly Greated is a year round programme which includes award winning youth participation and intergenerational projects across three neighbourhoods. In partnership with Out There Arts, Freshly Greated create vibrant public celebrations across parks, beaches, and town spaces, inspired by local stories. Last year, 61,942 residents took part in workshops, events, and festivals that are free, inclusive, and locally led. All Community Producers agree Freshly Greated proves everyone is creative, builds skills, and strengthens community spirit - 94% say it increases local pride, and 91% believe it makes Great Yarmouth a better place to live.
The client requests no contact from agencies or media sales.
Thank you!
Our people and volunteers are at the heart of our mission. This role is a fantastic opportunity for an experienced, people-focused manager to shape and deliver both our employee and volunteer experience. You will lead on the design and delivery of our people processes, recruitment, and engagement initiatives, while also driving forward our volunteer strategy and ensuring a positive, consistent experience for our 400+ volunteers.
Working closely with team members across The Charity, you’ll bring expertise, energy and creativity to support, engage and inspire people to give their best - whether they are employed by the charity or volunteering their time and skills.
WHO WE'RE LOOKING FOR:
We’re looking for a people-focused and purpose-driven manager who will bring energy, empathy, and expertise to our employee and volunteer experience. You’ll be equally confident in advising managers and leaders on people matters and delivering operational processes, from recruitment to onboarding.
You’ll be able to navigate HR and volunteering processes with confidence, ensuring our people feel supported, valued, and equipped to perform at their best. And you’ll have experience of managing or developing volunteer programmes, with a passion for creating a positive, engaging and inclusive experience for everyone who chooses to give their time and skills to The Charity. Whilst we recognise candidates won’t necessarily hold equal strength in employee and volunteer management, the role holder will need experience working across these areas in this role.
You’ll be curious, digitally minded and comfortable using insight and feedback to drive improvements. But above all, you’ll be motivated by our vision to find a cure for brain tumours and will be inspired by how incredible people and volunteering practices can play a part in making this happen.
KEY ACCOUNTABILITIES:
Managing people operations and advisory support
· Support managers with employee relations advice and guidance (informal and formal people processes), acting as a trusted expert on all people policy and process matters.
· Oversee the employee lifecycle from recruitment through to leaving The Charity, ensuring inclusive, legally compliant and engaging processes throughout each stage.
· Lead recruitment campaigns and talent attraction, writing compelling adverts and building a diverse talent pipeline.
· Manage onboarding and induction processes to ensure a positive first 100 days at The Charity.
· Oversee the communication and administration of policies, contracts, payroll changes, and compliance checks (Right to Work, DBS, references).
· Partner with People & Culture team members to plan and deliver initiatives relating to wellbeing, performance, reward and recognition, and EDI.
· Maintain accurate records on PeopleHR (our HR database) and Team Tailor (our Applicant Tracking System), ensuring compliance with employment law and GDPR.
Managing volunteering operations
· Lead the operational plan with respect to volunteering, ensuring volunteering supports departmental priorities. This will include acting as the central point of contact for volunteering operations, providing guidance, support and inspiration to teams and volunteers on volunteering policy and process.
· Oversee the recruitment, induction and training of volunteers, working with the People Operations Officer, Senior Learning Officer and People Administrator, developing digital and in-person learning resources. This will include promoting volunteering opportunities internally and externally, ensuring clear and engaging communications.
· Develop recognition initiatives to ensure volunteers feel valued and connected, including campaigns such as Volunteers’ Week and Trustees’ Week, working alongside the Internal Communications Manager role.
· Support Volunteer Coordinators across teams with advice, training and problem-solving to ensure a consistently excellent volunteer experience.
· Ensure volunteering activity is safe and aligned with safeguarding, risk and data protection standards through ensuring policies and procedures are up to date and compliant with legislation.
· Manage the volunteer management system (Volunteero) and use data and feedback to evaluate and improve the volunteer experience.
Supporting values-led best practice through our work
· Build strong collaborative relationships with team members across The Charity to maximise the contribution of both employees and volunteers.
· Champion our values of being bold, collaborative, innovative, and community first through all people and volunteer initiatives.
· Keep abreast of external best practice in HR and volunteering to ensure our approaches are inclusive and effective.
· Provide line management support to People and Culture team members where relevant, ensuring clarity of expectations and activities, and supporting their development and wellbeing.
Registered Charity
51 - 100
The Brain Tumour Charity is the world’s leading brain tumour charity and the largest dedicated funder of research into brain tumours globally.
The client requests no contact from agencies or media sales.
Thank you!
Can you lead a diverse programme of work?
Do you inspire confidence in colleagues across organisations?
Do you want a new challenge?
The Diocese of Carlisle is looking for a Programme Manager (Maternity Cover) who will:
- Be the Programme Manager for The Cumbrian Way programme including:
o Working closely with the Programme Director to ensure all aspects of programme management are undertaken
o Accountability for the adherence to the Programme Management Office’s programme management systems to assess and ensure budget, risks, issues, progress and impact are reported and escalated in a timely and appropriate manner
o Coordinating the project managers across the programme
o Oversee the management of the Projects and Programme Board and annual reporting
o Have oversight of all aspects of the programme in order to make connections and insights into the work as it progresses.
o Reporting on agreed outcomes by collecting, collating and presenting information as part of programme reporting and monitoring & evaluation
o Support the Programme Director as a point of contact for the national team and in quarterly reporting to the Projects and Programmes Board and other governance group updates
- Support the Church Planting Consultant with project management of the Church Plant workstream, including:
o maintaining & updating project plans/timelines
o monitoring, reporting and reviewing the effectiveness of the project work
o accounting for risk mitigation and issue resolution
o advising and collaborating on project communications
o reporting on agreed outcomes and impact by collecting, collating and presenting information as part of project/programme reporting and monitoring & evaluation
o meeting with the church plant consultant on a regular (at least monthly) basis.
o actively managing the project budget
o supporting local church planting teams with budget claims and outcome reporting
- Oversee the programme management of all areas of the Reaching Deeper SDF funded programme
- Be principal point of contact and manage the relationship with the diocesan research partner, including managing payment drawn downs, agreed pieces of work/briefs and outputs to be delivered.
- Lead and oversee the data collection and impact for diocesan Parish Returns data collection
- Line manage the God for All Programme Management Office team
This is a part time position for 24hrs per week (0.69FTE), fixed term until December 2026.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join Emmaus Hertfordshire and use your finance skills to help transform lives and support people out of homelessness. As our Finance Co-ordinator, you'll bring accuracy, heart and organisation to a mission-driven charity making a real local impact.
Emmaus Hertfordshire is a charity supporting people who have experienced homelessness by providing stable homes, meaningful work, and skills development. Through its social enterprises, the organisation helps individuals rebuild their confidence and independence while contributing to a vibrant, supportive community.
Overall Purpose of the Role
The Finance Coordinator plays a key role in ensuring that Emmaus Hertfordshire maintains accurate, timely and compliant financial information in support of its charitable and social enterprise activities.
You will work closely with the Operations & Finance Manager, Trustees, Chief Executive, staff, companions, and external partners to provide clear financial reporting, strong financial controls, and expert guidance that supports good decision-making across the organisation.
As a proactive member of the Management Team, you will also contribute to financial policy development and continuous improvement of systems and processes, working within the Emmaus values, ethos and principles.
Key Responsibilities
1. Financial Controls
- Maintain effective financial control over all revenue, expenditure, and cash handling across the community.
- Prepare spreadsheets for monthly payroll and pension contributions.
- Support the Finance Manager, Chief Executive and Treasurer in preparing, setting and creating the annual budget.
- Maintain companion rent accounts, Housing benefit and Gift Aid applications.
- Lead the year-end process and liaise with external auditors to ensure an efficient and compliant audit.
2. Financial Reporting
- Produce accurate and timely financial information, including providing information to support monthly management accounts and forecast reports.
- Support the preparation of financial reports for the Board, Committees and senior leadership as required.
3. Financial Analysis
- Undertake financial analysis of business development and new income-generation opportunities to help minimise financial risk.
- Provide analysis and insight to support decision-making across social enterprise operations and to maximise trading income.
4. Additional Duties
- Contribute to the development and implementation of strategic and business plans.
- Attend and actively participate in staff, companion, Trustee and Board meetings where required.
- Review internal controls and identify opportunities for improving financial processes.
- Develop procedure manuals and promote best practice within the finance function.
- Work flexibly as part of the leadership team to meet the wider needs of the charity.
- Undertake any other financial duties required by the Finance Manager and Chief Executive.
Key Tasks
Daily / Weekly
- Manage day-to-day accounting using QuickBooks. (Experience with Zero accounting software would be advantageous)
- Maintain accurate accounting records and financial ledgers.
- Reconcile financial accounts and manage spreadsheets.
- Oversee credit control.
- Administer online banking, cheque handling and payment processing.
- Process invoices, expense claims and payment requests.
- Verify financial calculations in QuickBooks.
- Carry out bank reconciliations and cash management.
- Manage petty cash.
- Manage Companion Allowances.
- Provide ad hoc reports and information to the Finance Manager and Chief Executive.
Monthly
- Prepare and submit salary calculator spreadsheet for Payroll and submit HMRC returns. Manage PAYE payments.
- Manage companion rent accounts and housing benefit records.
- Prepare VAT returns.
- Work with the external accountants to produce monthly P&L and balance sheet reports.
- Complete gift Aid submissions.
- Support our external accountants in preparing documentation for Month End accounts
Annually
- Support the preparation of annual statutory accounts.
- Liaise with external advisers on statutory financial information.
- Assist the Finance Manager, Chief Exec and Trustees with annual budget setting.
Person Specification
Essential Experience
- Minimum 5 years’ experience in financial reporting, planning, budgeting, and analysis.
- Experience using QuickBooks or similar accounting software.
- Ability to work both independently and within a diverse team.
- Experience developing and implementing financial systems and processes.
- Proficiency in IT, including Microsoft Office applications.
Desirable Experience
- Experience in the voluntary/charity sector or in working with a Board of Trustees.
- Experience working with vulnerable adults or those with complex needs.
- Project management experience.
Education / Professional Certification
- Bachelor’s degree in Accounting, Business, or related field.
- Desirable: Additional finance-related training or professional development.
Skills
- Strong financial and analytical skills, with proven expertise in financial reporting.
- Excellent attention to detail and accuracy.
- Strong understanding of business principles and practices.
- Excellent interpersonal, communication and motivational skills.
- Discreet, trustworthy and reliable.
- Effective time-management and organisational skills.
- Ability to work methodically, independently and to deadlines.
- Strong problem-solving and prioritisation skills.
- Competent IT user (Word, Excel, email, internet).
Knowledge and Commitment
- Commitment to confidentiality, data protection and professional boundaries.
- Understanding and embodiment of the Emmaus ethos and principles.
- Desirable: Awareness of issues around homelessness and lived experience.
- Desirable: HR knowledge or experience.
Personal Characteristics
- Belief in the potential of every individual and the importance of community.
- A positive team player with the ability to lead, collaborate and delegate.
- Empathetic and supportive of people from diverse backgrounds.
- Self-aware, self-motivated and calm under pressure.
- Commitment to environmental sustainability and social development.
- Strong commitment to equality, diversity and inclusion.
- Welcoming, non-judgmental and respectful towards companions, staff and volunteers.
General Information
Emmaus St Albans operates its retail six days a week (Monday–Saturday). The Finance Co-Ordinators working hours will be agreed with the line manager, and flexibility is essential.
All roles at Emmaus Hertfordshire involve working with vulnerable people and therefore require strict adherence to professional boundaries and confidentiality. This post is subject to an enhanced DBS check.
Staff must uphold the reputation of Emmaus Hertfordshire by following all policies and maintaining positive relationships with staff, volunteers, companions and Trustees.
You are also expected to engage to some degree with the wider Emmaus movement at local, regional, national and international levels.
We expect all employees to work in an environmentally aware manner, applying value-for-money principles in purchasing decisions.
Volunteers are a vital part of the Emmaus mission, and all staff are expected to support and encourage volunteer involvement.
The client requests no contact from agencies or media sales.